I absolutely love the 2017 BMW 7-Series. This is my second BMW and its my all time favorite. This car drives like nothing I have driven before. I had owned a series 3 prior to this purchase and found that it was easy to park, but just not big enough for everything we do. That was the main determining factor in purchasing this car. The leg room in the back is what you find in the front seat. No worrying about the front seat hitting your knees when the front seat is adjusted. With the front seats as far back as possible, there is still ample leg room, even for a tall person. The only thing that I have an issue about is the hefty repair charges. In the previous car, quite a bit after the warranty expired, I needed some repairs done. After purchasing the new model, we found the repair bill for the old car. It was nearly the amount that we put down as the cash deposit. Repairs can get expensive but it is worth it. All the controls are easy to read and figure out. The music that comes with the car is phenomenal. I have never heard speakers sound this good in factory sound system. Typically if you want sounds this good you would need to purchase a new stereo package as an after purchase add on. Also, the way it hugs the corners and curves is unbelievable. This is the smoothest ride ever.

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

My BMW is an X3. It is by far the best car I have had since my last X3. I needed to drive a Cadillac and ACURA to really appreciate the BMW. It drives smoothly and with power. It has great gadgets and a wonderful sound system. After five months, it appears to be getting between 24 & 25 MPG. The seat are really comfortable and there is pretty of room in the back. I looked at a Cadillac XT4 but my golf clubs wouldn’t fit - they do in the X3. The blue paint is beautiful. I really enjoy this car and feel very safe when I drive it.

Recently purchased a 2016 BMW 228i. The vehicle was equipped with Driver Assistance Package that included Park Distance Control. A safety feature that warns the driver when approaching objects with sensors located both front and rear of the vehicle. A very useful feature to avoiding hitting objects and causing damage to the vehicle so I thought. The rear sensors are automatically activated ANYTIME when placing the vehicle in reverse and backing up. The front sensors are automatically activated when placing the car in REVERSE when first starting the PARKED vehicle BUT do not activate if placed in DRIVE. What good does having the front sensors on when going backwards and not on when going forward?Also, the front sensors automatically turn off after the car is in motion. You must manually activate the front sensors by pushing the button located near the gear shift lever. I did not know this. By forgetting to do this will not warn you of distance of an object in front of you to avoid an accident. In layman terms you forgot to turn on the front sensors beforehand causing you to hit an object and damaging the vehicle. In my case, I would have avoided hitting the curb causing damage underneath the front spoiler because I failed to activate the front sensors that I had no knowledge of at the time. BMW has a representative called a BMW Genius who teaches the new owner every aspects of the vehicle and the functionality of the vehicle. This would have been very useful had I been educated but unfortunately I was not.I contacted BMW customer service as well as the BMW Genius to advise them of the operation of the Park Distance Control and had the front sensors been activated I would have avoided causing an estimated repair bill of $600 to $700 dollars. What good is it if its not on? Should have I known that I was going to hit the curb and to activate the front sensors? Why do I not have to activate the rear sensors? The BMW representative is going to file a Formal Complaint on my behalf and thanked me for informing them of the situation and told me to have a pleasant day.

My 2017 330e has less than 6000 miles and broke down while I was out of state on vacation. Needless to say it ruined my vacation having to spend my time dealing with BMW and leaving it in CA while I had to rent a car to get back to NV. 2 weeks in the shop and no loaner car given. BMW offers a reunite program but only 250 miles or under warranty repairs. I call BS! They want to charge me the difference in mileage for the return of my vehicle which is $250. For the amount of money I pay to have this luxury vehicle they can’t get it back to me? I had to get a rental car to get home, now I have to buy a plane ticket to go get it and drive it back? No one will help me and I can’t even get through to customer service. I will never purchase another BMW again. I’m going back to Toyota. They treat you a whole lot better.

The factory warranty on my 2007 335i convertible expired on June 2, 2011. On May 31, 2011, I took my vehicle to Bloomfield BMW, because the radio would intermittently go off by itself and would not come back on for approximately 15-20 minutes. The dealer was not able to duplicate the problem at that time and no repairs were made. I also reported that there was a squeaking noise coming from the front wheels as well as an unbalanced ride. The dealership provided me with the same diagnosis for this issue. I have in my possession the invoice provided by the dealership during this visit which clearly lists my reports of these specific issues. When my vehicles factory warranty expired 2 days after my visit, I purchased the extended warranty for $1400 from BMW. A few months later, I brought my car in again with the same complaints and received the same resolution. On May 30, 2012, I took my vehicle to BMW of Morristown and reported these same issues. After diagnosing my vehicle, they determined that the entertainment computer was going bad which cost approximately $1300 to repair. It was also determined that the squeaking noise from the front end was being caused by the bushings on the control arms which cost approximately $800 to repair. I was advised by the service agent that these issues are not covered by the extended BMW warranty. I explained that I reported the issues prior to the expiration of my factory warranty. I was given a number to BMW North America customer relations department for escalation. I contacted them immediately. I provided a copy of the invoice documentation that shows my complaints were made during the period of the factory warranty. One week later, I received a follow-up call to notify me that BMW would not honor the repairs because they were not able to duplicate the problem while the warranty was valid (even though I reported it). My request for an additional escalation path was denied by Nick (Customer Service Manager), because according to him, he was the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. I am very upset at how BMW decided to conduct business regarding my claim. I would like some direction on what I can do to hold them accountable for these repairs.

On August 24, 2014 I purchased a used 2009 BMW 335i with 58,213 miles. Unfortunately, from the time I drove vehicle off parking lot, it has been nothing but a money pit. I will start out with when I had to return the car to dealership shortly after purchase because the sunroof did not work properly. The problem was fixed, however it was just the beginning because more problems ensued and it seems like there is no end in sight. Not long after, check engine light is always on, I think it is the oil, even though it is about three months that I have car. I take car to get oil changed only to find out that it needs new shocks. I paid handsomely for new shocks in hopes that I am good with car. However, when I collected the vehicle and started using it again, a problem still existed. Three weeks later, I take it back to mechanic and they do a diagnostics test and determine that its the engine! The engine cylinders are misfiring. I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean its a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires. So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanics diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor. Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car. I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car. I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I cant afford more repairs. Amazing how these top of the line car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.

When we spoke on December 9, 2011, about the poor experiences at the service department, I was hopeful that it would not repeat itself in the near future. Unfortunately, despite my best efforts, I must report to you of the poor service yet again experienced. Whether or not you or anyone else cares, I leave that up to your business decisions; however, from the consumers stand point, if asked about my experiences at Silver Spring BMW, I would have to inform then that purchasing the vehicle was great; however, the service department is the worse that I have seen in more than 34 years of driving. As anyone knows, any vehicle needs servicing over the life time, but think twice about purchasing a vehicle from Silver Spring BMW because the service department is just poor. People are polite and they have a smile on their faces but what is promised to the customer is not given to the customer.I will be happy to meet with you to inform you of my experience, but yet again, an appointment was set on December 9, 2011, for this day (December 20, 2011) at 7:30 am. And, despite several email reminders that my appointment was scheduled at 7:30am, and an assurance from Juan L/N/U that I could be taken at 7:30 am, and being the second vehicle waiting at the front doors to open, I had to wait because my advisor had another previously scheduled customer. I decided to leave in complete disgust with the overall operation and process. Whether or not you have a Good Ole Boy system in place, who knows. And of course, a business is welcomed to have a Good Ole Boy system in place; if that is your business model, thats your choice and customers should know.Nevertheless, when you believe that Silver Spring BMW is able to schedule an appointment at an appropriate time to have my windshield repairs, please advice. Of course, I am left to the mercy of Silver Spring BMW. Thanking you in advance for your time and attention to this matter. Have a Happy Holiday Season.

I bought a certified BMW X3 with 9000 mileage back in 2012. The car has given more issues with drivetrain than any other car. This past Wednesday the engine died. Now in need of new engine. That piece of crap gave me no warning. Just stop on the highway. Endanger my safety. We all need to get together to have class action lawsuit against BMW. It make no sense that my friend had been driven a KIA has no issues and I purchase this expensive car. I experienced more trouble than driving the damn thing. I hope consumerAffairs can do something about this issues. I will never own a BMW. Not reliable.

I just want to let you know that BMW engineers seem to do a pretty good job mechanically with design, but they are terrible at designing electrical systems. Between my two Z3s, one is the M-series, I now had to replace the ** drivers harness five times! The airbag system design is horrific and I am sick of hassling with this. Terrible. BMW should have recalled all of their affected cars. I will never buy BMW again! Look up BMW airbag light on Google! A lot of people have had this problem. A lot.

I bought a 2000 R1100RT with 84k miles on the clock in July. I was not sure about changing from a cruiser to a sport touring bike. All summer long, when I went to the barn, I kept grabbing the RT. I put over 6k miles on this bike over the past three months, including a canyon carving expedition into the Smokies in August. It's easy to ride, comfortable and quick. Just trying to figure out why I waited so long to trade in my cruiser for a sport touring bike.

I leased a 328i three years ago. It was my second one. United BMW in Roswell bent over backwards to get me into another vehicle, treated me like gold... The car had 21,000 miles on it, a cream puff. When I told them I was not interested in leasing another they put their game face on. Inspecting and reinspecting the vehicle in full sun for anything they could tag me with. They pulled out their dingo meter and one tire was a tenth of 1 millimeter off... They banged me for 300 bucks. My dent and ding package only covered the ding if the paint was not chipped on top… They took out the microscope. The general manager was an **... They lost a good customer. I will make sure I let all my friends know. Be prepared if you lease a BMW, they will bend you over in the end.

I have 2014 X3 since 2018 and the problems start 2020 after expired of extended guarantee period of course. Same problem 3 times. Same service station which is Oregon Bmw in Halifax Canada but they didnt completely solve my problem but l pay every attempt, called to head office of bmw Canada. They also say that, You should pay every step of maintenance even we couldnt find anything. So my car almost new now because they changed many parts and still same problem. I dont want to use this car anymore.

A tech has been promised to come out to the dealership to try and find out why the MPG are so bad on a 2010. They e-mail me from headquarters between such and such day; they either dont call and let me know they are not coming, or I go and get a loaner and they come for ten minutes and then leave. This is actually the third time I have tried to have the car looked at. I cant just drop everything the night before and go and get the loaner and leave my car.Some of us do have other things to do in our lives. Communication between the dealer and the customer care of BMW is awful. You would think they would let you know the exact day and then have a loaner for you, not so. The dealer is also frustrated. Their follow-up service is the worst ever of any car I have owned, and that has been quite a few over the years.I paid over 4000 dollars extra for the car to get good gas mileage and have asked every time when I bring it for service to check it, and nothing changes.

At the end of my wifes lease, she had an inspection report done at the BMW dealership where she had started the lease from. They performed an inspection of the car, then to find out that after she left, BMW Financial had the car picked up and brought to another state to only then get an excessive damage bill in the mail of an extra $500.00 dollars. My wife said where did this come from, we had an inspection done at the dealership and there was no such damage done to the car, my wife then said please show me pictures of the damage; they could not produce such pictures, but to only say she is being held liable for the excessive damages, and it has been harassment from that point on.Now, they have a place called vital recovery that is threatening her if she does not pay and going into our personal accounts. This is extremely poor taste of business from such a large car dealership. They cannot produce any proof of damages but to only say that the damages are there, here is a financial company that took a vehicle that she once leased and took it into another state, and then, they said that they performed another inspection and that is where they are coming up with this extra damage. Now, how much of a trap is that. My wife told them that I then needed to be at this inspection to witness it but now look what BMW financial is trying to pull, I say they damaged the car transporting it, and are looking for my wife to pay for it, and I wont have that. All they are doing is harassing my wife everyday.

I just want to say I love my BMW and have never had any problems with my car. It has run beautifully since the day I bought it used from a private party with 48,000 miles on it 2 years ago. I only have 1 major complaint and that is the underside of the front bumper being that it seems to be too low. When parking, those cement stoppers? The car will easily park where the bumper is rested above the concrete stopper which is normal parking. HOWEVER if you do this BEWARE, because when you back out? KA-KLUNK! Sounds like someone was thrown into your vehicle but no, theres a piece under the bumper that gets caught on the cement piece and when you back out it gets caught on your bumper and nearly pulls it off! This has happened too many times to count as you cannot see the cement bumper and should not have to and should be able to park normally.The result is a separated bumper which will eventually get torn off. Ive had to have mine reattached several times. The clips have been broken numerous times and it is now held on with a strong black wire and the bumper has literally been screwed on. Unless I nearly park 3/4s of the way into a spot or back in it will inevitably happen again. Other than that the front seat does not recline flat. At best it reclines to a 30 angle which is weird for a luxury car.Otherwise I love my BMW. People dont understand these cars are very complex and technologically advanced. If taken care of properly... (using the proper grade fuel, proper fluids, etc.) Your car will run as good as the day it left the showroom. The red no in between with these cars, if somethings not right it wont run like crap. It just wont run at all until its dealt with.

Bought myself a new car, very exciting right? WRONG! Not if its a BMW! I bought this car less than 30k miles, 2014. This Friday will be my 3rd time taking it to the shop in less than a month. Its still under warranty, but now Im seeing signs, as I did with my Pontiac Firebird money pit. Feels like something is wrong with the mass air flow, tranny, parking lamp malfunction, now check engine light is on. Whats next??? Idk anyone who is taking their car in every week on their day off. Contacting Carmax and my creditor to check out other options. Honda and Toyota here I come! BMW IS RUNNING A RACKET!!!

I own an 08 760Li that was purchased in 11/08. Its less than 4 years old and would still be under warranty if the car had 5k miles less. The logic 7 amp quit and BMW failed to offer any assistance for the replacement. When you look on the internet, you will find a multitude of complaints about this amp failing. The car was 134,600 dollars new and Im in shock that BMW doesnt stand behind their product.

On or about 12/24/12, I was waiting at a red light when I heard a loud bang similar to a gunshot at which point the driver window of my 2012 BMW X3 spackled or spidered.

From GM to used car manager have been unable to get an honest answer when looking at a used M5 with 14k. Checking the carfax car was sold as a CPO elite. First I called the dealership to confirm with service. When a service advisor answered she told me when I gave her the VIN # that this car was NOT in their system. Not in their system, it is on their lot!! Then was told when asked the salesperson that the car was NOT CPO. I decided to call an independent BMW service tech. BMW warranty info is nationwide. He was extremely helpful once I have him the last 7 numbers. He told me it is a CPO car and goes with the car, just purchased less than 4 months ago. After reading all the negative reviews of BMW customer service think I might pass on buying my first BMW. Especially since my local BMW dealership does not seem to know what they have on their lot.

2012 X6. Has used oil since approximately 6 months after purchase. Smokes. Smells. Oil stains all around tail pipes on paint. Has used 6 quarts of oil in less than 5000 miles. Engine overheats. Engine shuts down to reduced power mode with no warning. Has been at Moses BMW essentially since Nov 2014. Replaced fuel pump, water pump, hoses, sensors, lines, injectors, battery, vacuum system, engine cover, engine partitions, you name it and still limping and smoking. RPMs even go down when I give it gas. This X6 as well as my previous one have given me nightmares since 2009. BMW and its authorized service are horrible. They are not reliable! They are dangerous! They are selling defective products that are dangerous and refuse to even talk to the people who they are obligated to under their warranties.

My recommendation is to find another source to finance the purchase/lease of a BMW. Perhaps avoid the product altogether. I assumed a lease, 12 months remaining, in January of 2016. The original account/lessee had prepaid the lease including the applicable sales taxes due the original State of Registration - MA. I registered the vehicle in my home State of Maine where sales taxes on leased vehicles are paid in full upfront upon registration. At that time I informed BMW Financial Services (BMW) that I would be registering the vehicle in ME and therefore sales taxes prepaid and due MA for the remaining term of the lease would no longer apply. I made the argument then that the prepaid balance on the BMW lease account, relative to sales taxes collected for future remittance by BMW to MA, should be refunded to me, the new Lessee of the vehicle. I was told that BMW would stop billing MA sales taxes to the account upon receipt of documentation proving that the vehicle was now registered and titled in Maine. Any balance collected upfront for MA sales taxes and remaining on the account would only be refunded to me at the end of the lease term. As of today, BMW continues to bill me for MA sales taxes even though the vehicle has been registered in ME since January of 2016. I phoned BMW today to revisit this situation; their response was that nothing could be done because the account was originally prepaid. Sales taxes are due monthly on a lease in MA, they continue to bill, collect and pay MA sales taxes because that is how they do it. Sound like BS to you? At best this is an error BMW is unwilling to correct on behalf of a long standing customer with three finance accounts currently active with the Company. At worst it is outright fraud that they are collecting and pocketing taxes that are not due/payable to the State of MA. What is a BMW customer worth over their lifetime? Im not asking for a discount, Im asking to be refunded sales taxes that are being paid twice, once to the original State of MA and now to the Sate of Maine. We are talking about $600 versus over $300,000 in lifetime value of a BMW Customer. BMW is not willing to make an effort to make this right, what does that tell you about their commitment to customer service. They are willing to lose over $300,000 of customer value and avoid correcting a $600 error on behalf of a long standing customer.

I will never buy a BMW again. Overpriced and the quality is not present anywhere. Difficult to upkeep and customer service is nearly nonexistent at dealership AND corporate level. I bought a 320i and was so excited to run around with the BMW logo - until realized the logo was ALL I was getting. The car is subpar to my old Geo Metro from the 90s I had as a kid. NOT EXAGGERATING. As the first owner and the car is ONLY A YEAR OLD, it shouldnt have all the problems its been having. I had to buy new tires (yes, that quickly) because they come with run flats which go bald quickly. To boot, I couldnt have my usual family friend replace them because I needed some special BMW tire bolt remover to get them off. Took forever to get this bolt remover because it didnt come with the car and I ended up missing a weekend trip because I felt unsafe driving on bald tires.Engine stalls sometimes when first starting car in the a.m., door lock mechanism has broken a few times, and most of all: The car terrifies me on curvy roads on the freeway (cant have full control of the steering wheel during high speed curves on the freeway). I am terrified Im going to die in this car - Ive gone back to the dealer multiple times to tell them the steering wheel sticks on high speed turns and they only tell me they cant find the problem - because they arent looking for it!!! They just want my money and care less about fixing this car under the warranty. And I cant afford to get another car while saddled with this one or ruin my credit by dumping it because Im trying to buy a house. So I just avoid going far in this car or rent vehicles when I need to drive long distance. Ridiculous.But wait! Theres more! Every time I go make a payment online, the website is down or Im being asked to authenticate my same device I always use. Beyond annoying. I have to call customer service to pay, which is always a 20 min wait because their site never works. So EVERYONE is calling in and I go thru that EVERY MONTH just to pay my hard earned money for a car Im scared to drive! It has been a complete nightmare owning this car and BMW doesnt care. I have told my family if I die on any curvy roads to have the steering issue looked into and sue the daylights out of them. DO NOT BUY A BMW!

My wife and I purchased a 2014 BMW X3 xDrive 28i in August of 2014. The car we chose was a certified preowned car, meaning it had low mileage and additional inspections/warranties applied. We purchased the car with about 7k miles on it and it was a good car for the first few years we owned it. In the last year, we needed to replace several expensive items including the oil gasket, most of which cost upwards of $1k plus. The final straw was the transmission dying. My wife was on her way home from the store when the vehicle gave her a Drive Train Malfunction warning and urged her to pull over and stop the vehicle. Once stopped, the vehicle would no longer allow itself to be shifted out of park. We managed to get it on a flatbed tow truck and then to a repair center. The repair center diagnosed a faulty transmission which baffled them as the car has less than 90k miles on it and had been maintained fully by BMW certified techs. The fact remained, however, that it was indeed the transmission that would need replaced.If we had decided to go this route, the cost would be roughly $6k and a month of time if we went with a third party repair or closer to $9k if we went with a dealership. The car at this point in its life is worth roughly $10k, so neither repair is worth it. So essentially, were left with a very heavy paperweight that we now must dispose of. Ive had low end beater variety Mazdas last twice as long as this luxury vehicle. I will not be purchasing again and will be warning anyone I can get to listen to me off of BMWs going forward.

I am sending this complaint because I would like to leave a precedent in relation to BMWs poor service (customer service, car technical service department, and the financial department). When I got my car lease BMW in 2016, I got the tire and wheel protection they offered me. But it was the worst decision I took. This protection never cover me beside is the worst protection according with the policy. I got the tires and Wheels insurance which covered any damage that might arise. A few weeks ago I saw the need to carry my car because the screen showed that the tires on the back of the car were with air deficit, in addition to a physical malformation that we noticed one of the wheels (bowel). After reviewing it in the service, they came to the conclusion that the two rear tires had to be changed, but that the insurance only covered one, and the other would not be covered because it did not have a hole or a nail. Irresponsible situation on the part of them, taking into account that if I had continued with that car because of that bad physical formation of the tire I could have exposed myself to having an accident that could possibly have generated death or physical damage. I explained the situation and obtained the advice of both mechanics, lawyers, and BMW employees, who concluded that they did not know why I had not covered the insurance. Finally pay to be able to withdraw my car. Now I receive a bill where I have to pay the dealers fee in addition to a remaining payment. I think BMW irresponsible, because in my case I was forced to deliver the car before the time because I did not feel safe driving a car in which I had no guarantees. Because of this, I am in the process of sending a complaint to the BBB or consult it having illegal process initiated. Thank you.

Ive spent so much money getting this car (2010 BMW 328I) repaired, I should have bought a Kia or something cheaper. 3 belt replacements, radiator replacement, cracked rim, I could go on but I wont. This used to be a reputable brand. Next car will be a Ford or Chevy.

This is the biggest bait and switch I have ever encountered. Purchased a new BMW 435i convertible. They sold me the upgraded Bluetooth so my smartphone would work on the screen and charge through the cradle built inside the console. However, they never told me the iPhone is an incompatible device. Now they wont refund my $500 nor fix the problem. They tell me to plug in the charge cord to the cigarette lighter. How dumb!

I purchased a 2011 BMW 550i xDrive from International Autos Group. I must say I love the car and am very happy with the purchase. The issue I have is with BMWs failure to honor the contract that was signed. The contract states the CPO warranty with a deductible of Not Applicable, yet BMW is charging $50 for every service. It took weeks for BMW North America to render a decision, and I think they knew it was the wrong decision, but nevertheless they told me to pound salt. The rep was very rude during our last call. It is my understanding that International Autos Group in Milwaukee, Wisconsin ultimately denied the request to honor the contract. I caution against working with this dealership. Have had much better BMW dealership experiences elsewhere.

Since I purchased my new car, we have spent thousands of dollars on repairs, that were always not under warranty. I requested a detailed report of service history, and I was told that I could not get one. The car would go in for a problem, get back, and days later, have what is supposedly a new problem. I was told by the Service and Sales Department, that all BMWs over 50,000 miles fall apart, and always needed fixing. They are a typical car repair service, taking advantage of people who know nothing about cars.

535xi 2008 problems even though it has been service by BMW - Had full tune up and within months, oil leak problems - 4500 to fix them. 8 months later turbos go out. Another 8 months trans not working. All this happened right after warranty. How can turbo and trans go out with less than 115,000 and I do not drive my car hard and have maintain all service. Very disappointed.

I bought a 2007 BMW M6 Convertible in September 2009, paid over $70,000.00 as a CPO. Ever since then, I have taken it in to multiple dealers to have the malfunctioning top fixed. After almost twenty (20) attempts, it is still not fixed. You read correctly, 20 attempts! Now, they say its a hydraulic issue from wear and tear that is not covered by the CPO warranty. Total repair cost was over $5,200.00. Do they really think I will pay for something that they havent been able to repair after 20 attempts? And even if I paid this, they still will not guarantee that this will fix the problem that I have been dealing with over the last 2 years. How can there be wear and tear if it hasnt worked most of the time anyway? I contacted BMW North America. They offered me a lousy $1,500.00 to make me go away. I thought it was an insult to injury type of move. I even offered to pay thousands more to upgrade to a newer model year of the M6, at which point, the local dealer wanted to make thousands off of my misfortunes which killed the deal on a car in FL that I had found! I am ready to take the gloves off and take this as far as I need to up the corporate ladder. BMW, this is your last chance. Fix this wrong or I will fight this to my last days!

I own a 2007 BMW (American spec) 328 XI with only 67,719 miles on it. On November 10, 2014 while in Ramstein I discovered that the reverse gear wasnt working. I went to the BMW dealership in K-Town to have it looked at before I traveled back home, three hours away, since I didnt have an appointment they had me wait 3 hours to be seen. The gentleman who I finally spoke to, he actually walk me out to my car and check it out for himself, told me that I was good to drive home and that there was nothing that they could do for me. I would have to make an appointment. On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldnt help me since I was in Europe.I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasnt getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasnt in America. They were unable to call Europe on my behalf.Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasnt the rings changed out when the previous owners took the car in for service?On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasnt done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him Will BMW give me a good will to help with the cost and he told me No! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and theres nothing that can be done.I asked him if I could speak to the supervisor and he told me no. I asked if I could speak to the supervisors supervisor and he told me no. I told him that I didnt understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the driving experience. However, I am experiencing the sitting experience . I told him that if I was in the states that Im sure BMW of North America would assist me and he told me Youre in Europe, not America. You can go back to America. I told him that I was offended and I have never been treated with such disrespect. I am going to let all the soldiers and families know how I was treated. He said ok and hung up.I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. Its obvious they dont care about their customers let alone US Army Soldiers!!!

I leased a 2014 BMW X5 at the end of December 2013. On this vehicle I have had the oil indicator light come on 5 times. Every time the light came on I brought it to the dealership. A service tech would come out, look at the light, open the hood, add oil and then reset the computer in the car and tell me that I am all set to go. The car now has 20,000 miles and on April 19th the oil indicator light came on and an error message displayed on the screen that read drivetrain malfunction. I immediately contacted my dealership as the car had a horrible shake to it and the message indicated to drive the vehicle at low speeds. I brought it in for service on April 21st which was Monday. The dealership contacted me Tuesday telling me that my engine was damaged beyond repair and it was my fault because I had not taken the car in at 10,000 miles. He then told me that the cars computer would have pinged the dealership and then I would have received a phone call to schedule a service. I told him that a call never happened and he searched on his computer and to his surprise the car indeed never pinged them and he agreed I never received the call yet I was setup for that service. He then said the car however pinged them on April 19th for a service but never prior to that validating what I had been telling him the entire time. He said I should have had an indicator light come on and the car should have pinged but he could not find a record of it. I told him that every time the indicator light came on, I brought it in and his service techs came out and took care of it and sent me on my way. I then asked him when I brought it in when the lights came on why did his service techs not know that car needed to stay for service and he replied to me that they were not trained for that, that they were only trained for top offs. I have done everything that I was supposed to do. I always brought the car in when the lights came on yet apparently the dealership doesnt train their service techs to fully understand what the vehicle needs. Now I am left with almost a $1300 monthly payment on a vehicle that has no motor and a dealership that doesnt want to take responsibility.

I have been in contact with Tom ** BMW, Jacksonville, FL and there is a 280$ charge for the water test, plus the cost of repair, and I have to have my windshield replaced because the stripping is coming apart. I am appalled that I have had so many issues with this vehicle (2012 BMW 335i). When I purchased this car, my thinking was that I was receiving a premium vehicle; it is far from that. I could have saved a lot of money and purchased a Hyundai and still not have had this problems that I have had with this one. Thank you for taking time to read my complaint.

We were new to U.S.A. and the salesman ensured me that their navigation system is the best in the world. When I couldnt find any address, I went back to the salesman to get instructions. However, he couldnt get the car to find the address of its own dealership. Funny eh?So, the salesman took it to service and he told me that they fixed it. Days after, I got the car back and the same thing happened--the navigation system couldnt find the address. I read the work order and the work order said that nothing was done.I took it to the service department and the service manager advised me that BMW has always had issues with the navigation system and the salesman was supposed to disclose this to me. The service manager said that there is nothing he can do. Oh, he did suggest that I buy a Garmin. If I need to keep the lemon, then I should be entitled to a credit of $10,000 for the extra options I had to buy to get the useless navigation system.

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

I have never had a worse experience in purchasing a new car than from Schomp BMW (Highlands Ranch, CO). Sales people were warm and friendly but management and the quality of the car was terrible. The day I took the car off the lot, check engine light came on. Called my sales rep and he asked me to bring the car in to get it reviewed and fixed. Two weeks later, I got the car back. One week after that, engine light came on, yet again. Same as before, waited two weeks to get the car back. I was hoping this was the end of it. One day later, check engine light. At this point, I was incredibly frustrated and concerned that I bought a lemon given its been in the shop 3 times with less than 400 miles on the car.Asked Schomp BMW to provide an extended warranty given how many times I had to bring it back into the shop for repairs. Management was willing to look into the warranty and mentioned they would go to bat for me. They also asked if I would be willing to pay another $1K for the warranty if needed and wanted to manage expectations. I said absolutely not given the number of issues I have had with the brand new car. They called me back a couple days later and said they could provide the warranty if I pay $2K. Thats double what they initially told me! You dont set the anchor price in one conversation and then double it in another. Thats Sales 101.I ended up giving the car back to Schomp and getting a refund. Its a bummer. I really liked the car and was also working with the Sales rep on purchasing another vehicle. They are playing the short game and lost a long-term customer as I will never buy a BWM or another car from a Schomp dealership. What a terrible experience.

I own a 650I, bought it from BMW dealer, always had it serviced by BMW dealer. At around 80,000 miles after having repeated problems with transmission, I was told I needed a new transmission and it was not covered by warranty. Also was told I need engine rebuilt! And also out of warranty! This car cost over $100,000, what type of valve stem guides do they use that they wear out at such low miles, not to mention a transmission, both items last longer on a $30,000 Honda... How pathetic!I spoke with BMW North America. They refused to warranty the defective items, and if one would check the new engines in BMWs, they would find most are burning oil very prematurely because the new engine design is built with sub par parts... This is a car costing over $100,000.00. I am disgusted with this horrible excuse of a luxury vehicle and more so the haughty attitude of BMW. One more thing, the dealer I was using Checkered Flag is horrible. They returned my car after a service, 4 quarts low on oil. When I called them, they said the oil sensor was faulty, when actually it was their lazy and inept service approach. I have engaged the services of a lawyer on this one!

I purchased a used 2009 BMW X5 with 9,000 miles two months ago from Coggin BMW in Fort Pierce, FL. Within a few weeks, there was a very strong fuel smell in and around the vehicle. Upon calling the dealership for the 3rd time, we were able to get an appointment 4 days later to have the vehicle looked at. The issue was a fuel leak around the fuel pump flange and melted plastic around the fuel pump electrical wire. This is a very dangerous situation that could have resulted in deadly consequences.I am very disappointed by the lack of urgency on the part of Coggin BMW to resolve this dangerous situation. Most of all, I am appalled at the fact that BMW North America would produce and sell a vehicle that would have this life threatening issue by 9,000 miles. I find it very disturbing that the issue is brushed aside unless there is a fire or catastrophic explosion due to the negligent manner in which BMW made this vehicle. I believe that I am not the only one who expects a company of BMWs stature to be free from serious problems like this, especially with a fairly new automobile.The dealership fixed the fuel leak and melted electrical wire issue but I am not confident that I am safe in this vehicle. I was not told why this problem happened and not sure if and when I will have another serious malfunction that could result in serious consequences. I do not feel safe in the vehicle and I have no confidence that BMW can provide a reliable, safe product. I also dont have confidence in the dealer network to provide a reliable and safe vehicle for me to drive.

I leased a brand new 5 series and it had a rodent nest and the rodents ate up all the wires. The power steering went after only having the car for 7 days. BMW headquarters does nothing for you. They claim the dealerships are individual owned and you have to deal with the service manager. Never ever again will I go back to BMW after this.

Purchase a BMW 328i late Dec 2012, 48,800 miles. Im retired, drive less than 8,500 miles a yr., pick up my grandkids from school 12 miles roundtrip. In the first 2 months after I got this car Ive taken it back to the dealership at least 5x. RED FLAG. Check engine light on, door wont open, oil leak. Dealerships fix everything, no problem till June 2013 & no longer under 50,000. Had this car 5 1/2 months, at the dealership 6 times & had to pay over $990 to the blower on the AC. Since then Ive paid for several oil leaks, gasket valve replaced, door locks because it was a mechanical problem, window problems, AC problems - 2 more times had to raise hell about that to get it fix & still charged me $150.00 for a part because only the blower was under warranty. Check engine light NEVER goes off & no one knows why.Picked up my grandson from school on a hot day, the car just stopped. No lights, no warning, just died. Took it back to the dealership that informed me my break fluid was leaking, my transmission may have problems & my suspension is going out... my car was just at the dealership for routine oil change, break fluid & tires 3 weeks before it stopped. I ask them about a noise my car made when I turn left/right but they didnt hear or see anything. They gave me a quote for everything that needs fixing & I almost hell passed out, I had to get 2nd quote. While driving home on the freeway front suspension went completely out, tried to stop that, car was all over the place, it scared me so bad I had to pull off the Fwy. I just cried, 35 mins later start car back up, took the side streets, home only 10 mins away when my car started shaking. I stopped at lights, it would shake more & act like it was going to die... Who knows what the hell that is.I financed this car, make payments, take great care of it... Only drove it to pick up my grandkids, get groceries & church... I would park it on the weekends cause my daughter would pick me up... Those miles on the car came from driving back & forth 40 min 1 way to the dealership 15 time in less than 3 yrs... Its been sitting for 2 weeks. Im too scared to drive it, even if I could afford all these recent repairs $8,000-$10,000... THIS IS THE WORST CAR I EVER HAD... This car has been in the shop more than I actually driven it. Ive spent over $3,800 not including routine maintenance on a car I didnt drive when it did run... This car is nightmare. Every time I look at it I start to cry... WHOEVER READ THIS, NEVER BUY A BMW EVER. Lease a new model, 2 yr then take it back... Can I sue BMW??

Since I bought my new 2007 BMW 530I in 2006, I have had a squeaky brake problem - a defect in the rotor. Up to this date, 2012, this problem has not been resolved. I have taken the vehicle into the dealerships repeatedly to fix this issue over the last 6 years, but it has never been fixed, and they never told me that the rotors needed to be replaced to fix the squeaking brakes until now, as my maintenance warranty is expiring soon. Out of all the years I took it in, they never told me this until now, and they appeared to be trying to get money out of me to pay out of pocket. Under the maintenance warranty, I need to drive the vehicle another 14,000 miles before they can replace the rotors for wear, but my warranty will end before I can drive that amount. Otherwise, I will have to pay out of pocket $900 per rotor to replace. I also contacted BMW customer service, and they told me they cannot do anything under the maintenance program and the warranty for the rotors expired already. I am very upset that BMW cannot resolve this squeaking brake issue. Im upset that the dealership never fixed this issue from the beginning, and BMWs poor customer service cannot help me. The squeaking has become unbearable wherever I go. Dont ever buy a BMW; overpriced and poor customer service.

I purchased a 2013 X5 on 5/22/13 and it has been in the car shop over 2.5 months. I am beyond frustrated in dealing with the dealership and BMW North America. Ive gone in for rattling noises that took them 2 times to fix and now my module that holds the lights, Bluetooth, SOS button, etc. will not work. This is the 3rd time in the shop for the module issue, BMW has switched out the module twice, and has rewired it twice but they still do now know what is causing the issue. They have had expert technicians that came out and conference Germany but no one knows why it sometimes work and sometimes doesnt work. All I am asking for is for BMW to give me a fair trade for the car but they are not willing to so. The reason being that this is not a safety issue. How do I know it wont be a safety issue in the long run?

BMW has made a nasty turn for the worse. I am a loyal customer over a decade and have purchased 6 BMWs for me and my family to enjoy over the years. I am on my 6th BMW which happened to be a CERTIFIED PRE-OWNED BMW. The last 5 were purchased New and after the CPO experience being described to me by a sales associate, I determined to purchase a CPO BMW instead of new.What a mistake! The car was visually perfect and mechanically appeared fine on the test drive before purchase, but there were a plethora of engine and transmission issues the week after purchase. With less than 30,000 miles, I had no idea what I was getting into with this plagued car, not to mention all the interior cracks and creaking and the deferred maintenance that no one paid any attention to on the vehicle.I asked BMW North America for compensation for my time spent, almost 20 hours of driving, waiting, telephone calls, troubleshooting, exchanging rental cars, paying for rental cars, etc. and after 3 weeks they called me back stating that they will not honor any compensation. Disgusting. This will be my last BMW, and I will be sure to share this experience with my circle of car enthusiasts.

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my sons Subaru. Also they dont provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isnt impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I dont have that new car joy. I dislike my car and will never buy another BMW.

Had a call from BMW financial services rep who asked that I have payment overdue, the payment overdue was for NSF that happened 30 months ago and now they are asking for it. Very racist, was trying to educate myself on finance laws as she must have seen my name and thought since I am non **, am illiterate and all of this without being aware of my background. Went on about how she has wide experience in finance. For $50 she wasted my time and even after asking her to take money from my account she continued with her rant. Never ever again I will buy BMW products and recommend the same.

Purchased a Certified Pre-Owned 2011 750i on 2-14-2015 from Principal Auto Group in San Antonio Texas. This has been a terrible experience. The car had bent rims and would never ride smoothly... they wanted me to pay for a thrust balancing, then they would blame the tires but my independent tire shop confirmed the tires were okay. The first time I had a major problem the car was in the shop for 12 days because they do not have a enough bays. Lesson learned: If you buy a CPO car insist on a new battery... battery dies about a year after purchase $600.00!!! Purchased a two year extended maintenance warranty (battery not covered) BUT unknown to me it was backdated to when the previous maintenance contract expired in 2014. Lesson learned: Read the fine print because why would any educated intelligent adult assume a two year maintenance contract would start the day you purchase it and expire two years later?The salesperson stated that the original bumper to bumper 4yr/50,000 mile warranty was still in effect because it was a 2011 with 47778 miles but when I kept trying to get resolution on the vibration I was told the original warranty had aged out because the original sale date was actually at the end of 2010. They should hold representatives of the company responsible for their statements. As many on here have stated I would expect more from a Luxury car company.

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls werent my fault, BMW offered no help at their 800 number.This will be the last BMW I ever own. I own or have owned Mercedes, Porsche, Ford and GM. In this day and age vehicles have issues I understand that but BMW should have stepped to the plate and at least offered a loaner for a 7 hour repair. They did not...This review may not mean much or my one wallet may not mean much to them but they will not receive any more of my hard earned money....

I purchased a used 328i from BMW of Columbia in Columbia SC. The first year I took it back for so many reasons. It was unbelievable. Yet it was suppose to be certified pre-owned. I have fibromyalgia and it was very frustrating for me. I lost all confidence in the car. I have depression, anxiety, and the car when bought only had 24,000 miles. The problems I had was not call for with a BMW.

I bought a brand new 640 I, drivers side door opened up, repaired four times, engine light went on catalytic converter, roof latch replaced, navigation didnt work. Cars been in repair 60 days, failed four times. Its a 2015 640 I... w/ 9000 miles. BMW wants 15,000 more replace it, I paid 92,450. 11 months later 15,000? Go lemon, they will screw you over if you trust them. Take your car, cash, your check, prevent you from filing a lemon. Be careful. Deal w/ your state, nothing to lose. Trust me. Its sad BMW doesnt know good faith. If you have faith in them, youll lose your mind... so let me do you a favor. Dont trust them you will be sorry, rights will be taken away. Sneaky BMW. Get away with it. Name? I guess? I paid cash. Im out 107.000. Ask why I pay 15,000? Said Msrp difference miles... there was no difference in Msrp. Their crooks need to be stopped. I agree, hope states start some kind of crime investigation on them and the dealership work as a team. Heads up.

I am writing in regards to a failure by BMW to honor their warranty for my Super Ultra Low Emissions Vehicle (SULEV). I first purchased my 2003 BMW 325is (SULEV) with approximately 116,000 miles on the vehicle. As with any used car, I was sure to do my research before committing to buy. I was aware it contained a M56 engine rather than a M54, as well as the fact it utilized a considerably expensive stainless-steel fuel tank opposed to the plastic one found in a regular e46 in accordance to its emission minimization. I also noticed that stated clearly in the Service & Warranty booklet, the car was still under a specific California Emissions Warranty which, If any emission related part on your vehicle is defective, the part will be repaired or replaced by BMW NA. This is your emission control system defects warranty... for 15 years or 150,000 miles whichever occurs first. Considering that emissions related parts would be covered for another 34,000 miles, the car ran like brand new, and it was a beautifully spotless silver e46. For $6,500, I could not resist nor did I have anything to fear. How ignorant I was. The car performed flawlessly with no problems until it reached about 125,000 miles when suddenly, out of the blue, the car would not start. I had my trusted mechanic inspect the car and he informed me that the problem was a failed fuel pump, which could not be replaced without replacing the entire fuel tank, reason being that they are in actuality attached as a single part.Recalling that this is under the specific emissions warranty, I had the car diagnosed at my local dealer, Life Quality BMW located in Bay Ridge, Brooklyn. It was confirmed that the problem was in fact a fuel pump failure, and that the entire fuel tank would require replacement. I was quoted approximately $11,500 including parts, labor, and taxes. I informed the sales associate that I am not liable for such a repair, and that this particular part is under a 150,000/15-year warranty. He chuckled to himself and stated no such warranty exists. He had never heard of such a claim, and even went as far as consulting his manager, Nick **, to be completely certain. I informed him I would return with valid proof, as well as have BMW USA contact the dealership directly. With a grin he replied, Good luck. I hope you find the answers youre looking for. I phoned BMW USA where a customer relations representative confirmed my car was in fact under warranty, and that he would contact the manager of the dealership. I then returned to the dealership, Service & Warranty booklet in hand, and requested to speak to the service manager, Robert **. At first, he printed out the quote for repairs and ensured me that my car was not under warranty. After showing him page 38 of the 325is service and warranty booklet available publicly on BMW USAs own website, he seemed to suddenly experience a magical awakening and did not continue to insist that the warranty was construed by my imagination. Instead, after consulting the manager, Mr. **, he claimed the dealership has no problem performing the service under warranty as long as they have direct written consent from BMW USA. Although someone had contacted the dealership previously, Mr. ** denied that this ever happened. I stepped outside and contacted BMW USA on the spot, and had a representative contact the dealership. The representative informed me that he did get in contact with Nick **, who stated he would have research done to make sure the car was actually under warranty, where then they would contact me directly. I received a phone call two days later informing me the car is not under warranty and I will be charged $50 a day for storage fees if I do not pay for the service.I have now been somewhat blackmailed. My car has now been at this dealership for approximately 2 weeks, and I have contacted BMW USA as well as the dealership that both persist to regard one another as a higher power capable of making the decision on my car. When I attempted to contact BMW USA, they now informed me that my case is under investigation. I have run out of patience and am extremely frustrated with the disorganized, dilettante service I have experienced. This dishonesty is the exact reason laws such as the Magnuson-Moss Warranty Act of 1975 are in existence and the exact reason I have decided to put this matter in the hands of the Supreme Court. I have taken steps to initiate legal action against both BMW USA as well as my local dealer, Nick **. I do not feel I should be punished for driving an environmentally friendly vehicle.

I own a BMW 6 series. I have it in the shop right now with the convertible roof sensor issue. I have had this fixed 2x before. I had it scheduled in a different state a month ago but the BMW dealership said I had to get it fixed at the dealer that originally did the work. So I have brought it to that state and it is now a month later and my warranty expired the day before my appointment. BMW wants me to pay over $600.00 to repair a problem that I have had repaired twice already and so far they are not even honoring my warranty.

My BMW 2006 325i with only just 50k plus miles now has a transmission overheat light warning. It was stuck in drive gear and forced into park. Next morning, it would not release into any gear. I read the manual and manually defeated the locking mechanism and drove to BMW dealer. The warranty ran out 11 days ago. Audi next time.

My BMW X5 diesel 2017 has 16000 miles and has died 2 times in the middle of the road. Abruptly stopped, almost hit twice in the side and rear end. I had a BMW 535 diesel and the same experience at 36,000+ miles. All 3 times, major fuel pump failures with no advanced warning. Stranded two times, 4 hour tow wait time! Uhg! Glad I had AAA towing as a backup!

My 2000 BMW 323i wont go in reverse or first gear. I was told that this was common in these type of cars. Now I need a clutch.

Only went there for the pull ahead offer, 3 mos free, 3 knew & put it in receipt, 1k, 8k miles later bad tires & breaks, 5k of work, 62 yr old F alone, they scammed me. Refuse to pay back the 1k or tires.

This has been the worst car I ever purchased (2000 BMW 323ci). The water pump has been replaced three times in five years. This is so unacceptable for a so-called “world-class” automobile. Every imaginable problem that could go wrong with this car, I have experienced… of course the standard… brake pads, clutch, hoses, etc. Those things are to be expected after a certain length of time. However, the same part ... You asked yourself, “Is it the mechanic? Was it the part?” Well, on 2 occasions, repairs were BMW authorized. Three were actual BMW dealerships. This car has cost me more than my sons college education, however, to BMW North Americas credit. I had a lovely lady named Medidah to help me with my sensor board. I had to pay labor which was ok; at least, someone cared and assisted. I wish I could afford another car, which I cant unfortunately. This car is paid off. My first new car (ever) I purchased. I was so happy to save money. I ordered exactly what I wanted. I paid it off in 3 years. Next car will be my Honda or Toyota, which I have owned previously. Both were great, inexpensive to maintain, and lasted long time. I shall never, ever purchase another BMW, even if I do love the x5 :(

We bought a used 2007 550I from Momentum Southwest Houston BMW. It were all lies from the start. The salesman tells us the car has to have special tires, which were on the car and they installed 2 of them. On the test drive, the salesman would not show us how to use the paddle shifters SMG 6 speed. After 6 weeks of begging for a manual and spare key, we finally got a manual and key which we had to pay for. The paddle shifters do not work, as well as the driver seat thigh support motor. One cold 40 degree morning, the check engine light comes on. When my wife got home, I put my scan tool on it. The thermostat is bad stuck open and we took it to dealer as we bought warranty. The warranty company says it does not cover all pre-existing conditions. I talked to the GM at the dealer and they offered to replace the seat motor and repair the paddle shifters for free. While it was there, they call and tell us that all front and rear control arms are bad and needed to be replaced. With an alignment of roughly $2100, I told them Ill take care of the thermostat and suspension. I install lift kits in trucks for a living, and the parts for MOOG are cheaper, but the dealer wants $1800 for parts. MOOG parts at retail are $249.00, I can do the math. We can take it back there for alignment if they dont try to jerk us around for something else. I wont probably buy another one. What a **. We drive off the lot, it depreciates and needs $5000.00 worth of repairs before we get it home.

Honesty, integrity, service with these people is zero stars. They will lie to you and cheat you. Make you pay for things you did not accept until you actually read the bill then all they do is say “oh that was a mistake” after they try to make you sign the bill. Had a lot of issues with them personally and made my sister cry with her car purchase. Go elsewhere!

I have owned 3 new BMW 3 series, prior to this purchase - this being #4. On Saturday, March 2, I went into the sales department at BMW Roxbury, NJ. I wanted to trade my 2009 330xi (purchased exec demo model) fully loaded for a new leased vehicle. After 5 hours an overly long and drawn out negotiation, and after being physically and mentally exhausted, we agreed to a deal. The first offer provided to me on my trade-in value for my car, which was at 50,000 miles, was $15k… A few hours later, and after many back and forths on lease options, monthly payments, etc., they begrudgingly offered me $17k, justifying the low amount for a windshield that had been cracked and filled by Safelite previously, and 4 worn tires. The car was in impeccable condition otherwise, and BMW assured me they could only retail it for $19k.On March 5, after only 2 days of actually driving the car, I experienced a horrifying issue - I lost the throttle in my car in 2nd and 3rd gears. I was on a 60-mile drive back to my home at night by myself, and while in stop-and-go local traffic, accelerating and merging onto a major highway, and then in local traffic again, I found I had lost any and all throttle over first gear. My speed dropped from 60 mph to 35 mph in seconds and without warning. I narrowly escaped, I would say, at least 10 precarious situations that were nearly horrible accidents. I ended up driving the car straight into the dealer in Roxbury fearing for my safety.They had the car until March 8. Service told me they dont know what caused the issue - they couldnt reproduce it - and asked me all kinds of insulting questions, inferring that maybe I didnt understand how to drive a manual transmission when Ive driven one for nearly 20 years. Or, maybe I just didnt understand the auto start and stop feature, or maybe I just couldnt differentiate scenarios during which it would be appropriate for a car to either go or to stop”. They said they spoke with BMW engineers who told them it could have been a faulty fan sensor and fan, which would have cut the throttle to protect an engine overheat. Brand new car, no issue showing on the temperature gauge. Car was returned late Friday night. While I was waiting for the car that Friday, I found the flyer for the resale of my traded-in 2009 330. They had created a sticker for $21,959... about $5k more than what they have given me on the trade-in. Nearly a 25% margin on my trade in. I kept the flyer for my own records.On March 13, again on a late night drive back to my home, the same issue happened. Same real danger of accident and this time I had a friend following me who witnessed the behavior of the car. I called the morning of March 14 and Service offered to come pick up the car for service and drop off the loaner. Its now March 15 and I havent heard a status yet. I paid the $499 initial monthly lease payment on March 2 and BMW has had the car for 7 of the 13 days its been in my possession.At this point, I would like to return the car for a full refund since it is neither safe, reliable, enjoyable or usable... and I would like my 2009 330 back and to walk away from BMW and never look back!

I purchased a low miles used BMWX3 2011, and less than a year Im having issues with the drivetrain error that seemingly many owners have experienced. As I scrolled through several websites viewing comments of this issue in several models of BMWs, Im finding out this issue should be a recall issue. Whats the deal BMW?

I have a 2011 BMW 528i Sedan. Bought as a CPO, with factory warranty for about a year remaining at the time of purchase. From the beginning, I have noticed that trying to brake moderately quickly at low speeds (10 - 20 MPH) would create a very bad clunk from the front-end. Trying to reapply the brake quickly while the car is starting to roll (driving off) will cause a smaller clunk and a very noticeable vibration of the whole body of the car. Dealer replaced the thrust-rod bushings in the front, but that did not fix it.Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was normal, since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars dont exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. dont exhibit this problem!!Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...I have taken the car to the dealer for these various noises, and the dealer has not been able to replicate these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

I wrote my first review a week ago telling you guys how my 2009 BMW x6, with 39,000 miles on it, stopped one day on the road and lost the power while the engine light was on. The estimate to fix the problem was $3,000, plus tax. I called BMW North America asking them for help, but they left me with nothing. After waiting for any of their response for the whole week, I just found out that they will not cover it because I bought this car one year ago! How is that possible??? The car has only 39,000 miles on it, and my warranty expired two months ago!!!I cannot believe how a big prestigious company treats their customers. Looks like its not worth to pay so much money for the cars that have so many major problems!!! I have a very bad experience with BMW, and Im very disappointed with how BMW treats their customers. Can someone please help me? Does anyone know the contact info to the main office in Germany??? What can I do now??? I feel that this is so not fair that I have to pay already big money for the car that has such a low mileage when its warranty expired only two months ago, when originally, the manufacturers warranty is up to $50,000. Very, very sad and disappointed...

Sought a remedy to this issue having a bumper to bumper warranty. BMW of Albany refused to earnestly deal with discoloration of the interior. After several interior cleaning the seats and panels has darken and door panels appears to fold into little ripples in upper and lower areas.

Self-adjusting strut replaced, after replacement the strut would not inflate; $900 part. Next, they stated it must be the modulation computer; replaced $900, still did not inflate. Next, they said it must be the pump, $900. Still did not work. This cost a towing fee of $200 also, the vehicle had been in their shop for the six weeks. They have now returned it to local authorized BMW repair center. The strut is deflated, causing all struts to deflate making the car undriveable without destroying all struts. Now after paying them, they tell me to drive the x5 back to them and they will take a look at it.I had to rent or borrow for seven weeks. I have paid them because they stated the x5 was repaired, but after paying them and going out to pick up my car, drove to city where I live and by the time I arrived, the struts were deflated. Now it sits having to be towed again to Little Rock BMW for $200.

Hello I would like to make a complain about my BMW 520d 184ps 2011. My car left me while I was driving. Suddenly I didnt have any power and my car stopped. I took the car to BMW dealer and they told me that is the same problem I had 2 years and one month ago. The injection system and I need to change the same parts as 2 years ago. 2 years ago BMW paid for the parts and I only paid for the workmanship. Then around 120.000-130.000 km, and now I have 214.000 km and I dont consider normal that the injection system should be changed after 90.000 km. Please help with a solution for my problem.

On 04/28/12 I purchased a 2012 528i BMW. On 07/01/13 I noticed the A/C was having trouble. The AC kept blowing high, then low, like it was wheezing! I turned it off, then back on and it was ok! The next day I did not drive my car. On 07/03/13 at approximately 6pm the AC stopped working completely. BMW service dept. was closed and the next day was 4th of July. On Friday 07/05/13, at approximately 7am, I took my car to BMW service dept. At approximately 430pm, I get a call saying a part (Blower Regulator) in the AC blew/shorted out, they could not get the part until Monday and I could keep my loaner car until Monday. On Monday 07/08/13 at approximately 230pm, I get a call saying my car was ready and I can pick it up! Note they also serviced my car. When I received my car I noticed they had the AC blowing full blast, set on Max 60 degrees, blower on Max and noisy! The outside heat was in the hundreds so I thought they had it up because the car had been sitting and they wanted it cool when I got in the car. But I notice after driving about 10 or 15 minutes and stopping at stop lights I was sweating, my forehead was burning and something was not right. The AC was not fixed properly or they put in another Faulty Blower Regulator! This was my second Bakersfield Summer driving my BMW. The heat can get as high as 110 degrees and I never had to keep my car AC set on MAX any/everything. I always kept it set on 71 to 75 degrees, with blower on medium, this was very comfortable! I am anemic and get cold very easily! Now at my normal setting I am burning up and sweating, the air blowing out of the AC does not reach me which tells me the New Blower Regulator is not working properly or they put in a used faulty one. I am riding in a $57,000.00 car and sweating like a pig! My friends and family rode with me this past weekend and were complaining they were burning up, had to keep AC on MAX which burns a lot more gas! I took my car back to BMW on 07/11/13 to have them fix it correctly. At the end of the day I get call from BMW service dept. basically saying there is nothing is wrong with my AC! The Rep and I were sitting in my car talking about the issues with the AC, the AC was MAX, the BMW service Rep is sitting there wiping sweat off his forehead looking stunned, he is trying to tell the AC inside the unit is putting out 40 degrees air (per their gauge), yet after 15 minute of talking the Car cabin is 80 degrees! He could not explain it and went to get the service dept. manager! Manager did everything the Rep did, even went to get a new 528i to show that AC is normal. My car is not Normal! I am still burning up and sweating especially at stop lights/signs, people in back seat is burning up, the air is not reaching them! The Manager keeps saying he can not fix what is not broken! The Manager refused fix the problem correctly! The Manager stated several time I cant fix what is not broken! It is obvious the New blower Regulator is faulty, its not blowing the air out enough to reach me! I just want my AC to work correctly like the day I bought this $57,000.00 Car! Put in a Brand New Blower Regulator!

My transmission needed a $3000 part which had been replaced less than 2 years earlier near San Diego, CA. BMWs warranty for parts purchased from their dealerships has a 2-year part and labor warranty. The part was replaced at Ontario BMW (now Penske) of Southern California under warranty free as confirmed by the customer service manager named Gary at Ontario BMW. And after the repair in a very unexpected manner, the BMW reps at BMW of North America rejected the repair because the repair was not done at the San Diego BMW dealer where the original repair was performed. The possible caveat that the transmission parts be replaced at the original part of service was never mentioned to me by any of BMWs official agents and representatives. The car is now fixed. And because it was not done in the original dealership in San Diego, they literally want to dismantle my BMWs transmission (basically redamage it) and make me pay for towing to San Diego to redo the repair. Not only does this make no financial $$ sense for me or even for BMWs own dealership, but its a poor and senseless, useless decision that violates BMWs own warranty policies. Please intervene and quickly shut this case in our favor since my request is beneficial for all sides involved. The warranty was honored as stated by BMWs agents and since no one at BMW knew of this hidden caveat, it makes no sense since my BMW broke down in Ontario, California. Thanks!

I would appreciate the concern regarding numerous attempts to keep my 750 LI out of the shop. Over the last two years I have not driven my car 2 months straight on a 70k certified vehicle. Is this the expectation when buying a BMW or did I luck up on a lemon? Sincerely, Disgruntled customer.

IM lucky to be alive. What first began as a smell of fuel inside the car escalated to a strong smell of gas. After looking at the undercarriage of the vehicle, I discovered fuel leaking down the drivers side gas tank inches away from the hot exhaust. Tracking where the leak was coming from, I removed the passenger rear seat and discovered that the fuel pump plastic housing developed cracks all around, causing the fuel to escape below the passenger seat down the gas tank. The vehicle operates fine and there are no dash lights indicating that there are any failures of fuel. However, it seems the fuel has broken down the plastic housing of the fuel pump over time, resulting in an enormous loss of fuel when the vehicle is running. I am very glad I discovered this issue, which I believe is an enormous safety issue and consider myself lucky that I didnt catch on fire on my last drive. I will follow-up with BMWs hotline because I am certain there are other drivers that own the E90 series that may be having the same issue and hope NHTSA can put this on their bulletin and open an investigation on the serious issue. As far as BMW Coggin in Fort Pierce, FL, Richard ** politely kicked me out and told me he had an appointment with a doctor and did not even hear my issue out.

I was driving my 2013 BMW 328xi with family in Toronto in busy traffic on Nov 1, 2014 & suddenly the cars engine stops and all power features stop working. I managed to glide the car to the curve amidst busy traffic switching lanes with my hazard on and barely averting a collision. The dashboard monitor stated something about the start/stop ignition. I attempted to start the car and it would turn briefly but would not start. After several attempts I called BMW roadside assistance. After being left on hold sometime, I was advised a tow truck would arrive at 5:50 pm, it was 4:30 pm. I advised them the car was not safe as the busy road was full of fast moving traffic on Mount Pleasant North of Moore. The individual at the call center claimed he could not do anything. I called my older son to pick up my wife & son with hockey gear and shopping.Exactly at around 5:50 pm a flat bed tow truck arrived with we buy scrap cars inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by their towing. I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me). The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental cars claiming none were available in the entire City of Toronto.To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMWs for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. Its not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

I CONSIGNED ON A lease 2013 BMW 328ix. The car was repossessed in 11/2015. The lease ends March/2016. I had a right to take over payments. I called BMW Financial/Collections to pay the balance 11/25/2015. They explained there was a deadline as of 11/20/2015 to pay and obtain the vehicle. How was I supposed to know this when BMW never informed about the repossession or a deadline?

BMW has got the american car makers in the dust. The quality of materials used and the construction of the vehicle is far superior. If you look at the American workmanship is it so much inferior to the Germans. We need to upgrade our workforce in order to be competitive with other markets i.e. Germany, Japan.

Customer service is literally first class service. The automobile is well-made. Our BMW service personnel gave us his cell number to call if we ever have a question or concern. We can drive in anytime just to have the car washed. We feel as though were in the BMW family.

My first and last BMW ever! In summary: 1. A history of engine light-on events. 2. Uncommanded engine runaway at 70-80 mph. 3. Was over 2.5 months in the BMW Service Department, discovered cylinder heads that were full of gunk and carbon build up but no root-cause ever provided to Customer about vehicles engine safety issues. They did not have a clue. 4. No Customer restoration process, as Customer had asked for in writing. 5. No extended vehicle warranty offered, no equal trade into a (safer) other vehicle with similar mileage, just a Sales Person trying to take the Customer for a ride by offering inflated pricing for a replacement vehicle.The story - I bought an all new 2010 335d at Joe Self BMW in Wichita KS and experienced a history of engine light-on events. On Jan 13, 2013, I was driving vehicle at cruise control at speed setting 83 mph on turnpike at 11 PM. Suddenly engine light came on, followed by a significant reduction in engine power output. Engine was unable to handle power requirement to keep cruise control speed at 83 and vehicles speed dropped to low 70s mph. ECU did not disengage cruise control while engine power was reduced. Suddenly vehicle accelerated uncommanded back to the set cruise control speed of 83 mph. Very dangerous and scary situation. My (1) disappointment about the cars engine reliability and (2) worries about post-warranty life (only 40,000 miles!) now transitioned into serious concern about the cars safety. As a result of this scary experience and obvious engine defect, I brought in my car to Joe Self service on Jan 16th, 2013. I also provided a letter on that day with the request to receive a formal response as how (1) BMW plans to restore my confidence in the safety & reliability of this vehicle and (2) have a discussion about the options going forward. I never received any formal response from neither local dealer, regional service manager nor BMWUSA.After two months of Joe Selfs service fishing - apparently they were unable to diagnose a root cause and replaced one part after another - and me feeling less and less comfortable to get into a car that apparently had undetectable safety issues, I asked the service manager Chuck to assist me again with looking into other options. He never did.I then called Joe Self himself and left a message to see if he was interested to keep me in the BMW family. That call led to the same service manager Chuck calling me again, who promised that a sales person would call me. No sales person ever called me. After eight days of waiting for a sales person to call me, I used my own personal relationships get a phone number and to call Mr. ** (apparently Chucks boss), who consequently put me in touch with Robin ** (BMW Center Manager). I explained my situation and she provided me with some car options to get into a different used vehicle. At that point in time I was not picky about what vehicle. Sadly, the offers from Robin seemed nothing more than NADA average trade value for my 2010 335d vehicle and a few thousand dollars more than NADA Certified values for the replacement vehicle (in this case a 2011 335Xi). Yes, they were trying to take me for a ride. I pointed out that this offer was unacceptable in this particular situation and challenged the apples & oranges value trade provided. I stated, Since you replaced half my engine, why dont you sell my car under this special BMW program with your inflated pricing? Robins response was, Oh no ... we do not want to sell your car to any of our Customer. They may have the same problems you had. That was the moment I realized that buying a BMW at Joe Self was a big mistake.Ironically, vehicle was finally returned to Customer on March 27, after 70 days of repairs and troubleshooting. Customer was shown pictures by Service Manager of a cylinder head, one of the many parts that was replaced, that was full of gunk and carbon build up. Cylinder head was apparently mailed to Germany for further analysis. Service manager stated that this vehicle was probably not the only vehicle with this problem... He also stated that my car was the longest in service at BMW under his tenure and requested me to go gentle on a survey that I was apparently going to receive. No root cause was ever provided about vehicles engine light, significant carbon build up in cylinder head and safety issues. Bottom line, very disappointing experience ... not only from a vehicle reliability/safety point of view, but especially how a Customer restoration process - or shall I say the complete lack of - was handled by the Joe Self team... while trying to take me for a ride. They should be ashamed.

My name is Nina ** and Im based out of Mumbai, India. After seeing the many advertisements on the television, I bought the very expensive BMW 7 series which cost me about 1 cr rupees. I bought the car in Nov 2009 and I have used it very carefully and sparingly without giving it to a single driver. The car has run only 18000 kms so far and has been regularly serviced by the authorized service centers of BMW on time as prescribed by the BMW company. Last month in July I drove my car from Mumbai to Pune and it was a rainy day. I parked my car and went to stay in a hotel overnight with all doors and windows completely shut. When I came to the car the next day, I found that my car was completely flooded with about 40-50 liters of water only on the left hand side of only the back side.We used 1 liter Bisleri bottles to remove and we removed water for about 2 hours manually from my 7 series BMW. When the water was completely removed, we started to drive back from Pune to Mumbai. Only drive back I noticed that the car was filling up again as fast as about 10 liters in 30 minutes so we stopped the car every 30 minutes to empty the car of the water. We were very worried for our life while this was happening as we were worried that the water in the car will interfere with the electricals of the car and the car could catch fire.However, when we returned, we sent the car to the authorized BMW service center - Navnit Motors. They told us that the water had filled up inside the car because apparently the car has some vent which sends the rain water out of the car. However this vent got choked so instead of the rain water going out of the car, it started coming inside the car. Now I dont understand this - as this is the basics of any car. I have never heard of something like going happening in even small segment cars like Tata Nano, Fiat Taxis, Hyundai i10, etc, Maruti 800, etc. I cant understand how a luxury car like BMW 7 series can get something so basic wrong wherein a car which is regularly serviced by the BMW authorized service centers can flood up during monsoon from inside and make its passengers do work like removing water from the car and throw it out of the window. Its supposed to be a luxury car which is supposed to give immense joy and that is why they are charging a hefty price for it. But what I have experienced is barely joy. Sir, I need your help in getting justice as BMW thinks that it is my fault that this has happened to me and they have raised a service repair bill of 38000 for this and along with it they have raised a bill for million other things which were not wrong in the car and they are saying that I need to pay them 150,000 rupees for random other jobs which are as crazy as this. Sir, how do you recommend that I get justice? I feel cheated by BMW as I feel that Ive been sold a faulty car and they are not responding to my email.

I got a lemon. This is the most expensive car I ever paid for. I had driven many different types of cars. So far this 2009 BMW 335i gave me so many troubles. My car is 19,500 miles and since December 2011, my car had been at the shop for 13 times. It’s in the shop again right now and I dont know when Im going to get it back. Its one problem after another. BMW advertised their cars as the ultimate driving machine, I think the quality of their cars had felt way below standard. There is nothing I can do about it since besides selling it. Dont bother to call their service manager or BMW of North America to waste your time. You will be going around in circles and you will find yourself angrier with gaining nothing. I had drove BMW for many years. Bottom line is, do not buy any BMW, the quality of their cars is not built like before.

Please Recall all BMW X5 XDrive35i 2011. They have a Recall but BMW of America is not making it known to all BMW X5 XDrive35i 2011 about this safety issue with this BMW X5 XDrive35i 2011. They need to send notices out before someone gets killed in the USA of America. Engine Malfunction the BMW X5 XDrive35i 2011 will stop without warning and jam the brakes and come to a full stop no matter where on the highway. Warning!!! Recall BMW X5 XDrive35i 2011!!!

3001 bmw 740il - Bought this auto from private party for 4000 dollars as a favor for them. What a piece of junk to try and revive. BMW hides from USA rules in their failures. Beware of the newness and glamor of their models. The truth is we the consumers have to fix and try to accomplish a better product all on our own. This might seem as a bit of **. But buy American built products and German engineering might seem glamorous but GOD loves AMERICA for a reason.

If you are in the market for a BMW, please take your business elsewhere. I just got a 2017 BMW X5 3 days ago and I already regret it, the car is equipped with Apple Carplay but in order for me to access and pair my Iphone, I need to pay $300.00 for 240 months (20 years) and if I decide to buy another BMW, Ill have to pay again because you cant transfer the subscription. I call customer service to get more information just to find out the 2 customer service reps. are bosses and wont listen to you. Soon as I ask WHY they both told me that they wont give me the service for free like I was asking for it, I asked Why, WHY the fee???? beware!

I bought a new BMW 328i a couple of weeks ago and around all the wheels where the brakes are, shows a lot of rust. If BMW has been having this problem with this car they should have used a different wheel and cover plate to prevent from seeing this on a 42,000 dollar car.

I bought a BMW 5 series. I Started having problems with a Misfire and shakes in the wheel and wiper issues along with navigation and AC issues. I reported all these issues before the end of the Manufacturers warranty which would have covered all these repairs. During that time I was told nothing wrong. Brought it back again and they said nothing wrong. Of course after the warranty expires, the first time I brought it back they found the issue. They had me to pay for all these experiments to solve the problems and now in my pocket about $3000. In all this time I stressed that I shouldnt have to pay because its ongoing repairs that should have been fix but never was. They still insisted on my paying for all repairs. That have not stand up to the warranty and did not do anything to my satisfaction. At the moment I am risking my life every moment I am on the highway because when Im switching lanes, I get stuck in slow motion most times and this can cause the car approaching from behind to collide and cause very serious damages or DEATH. BMW does not care even though I stressed these concerns every time. STAY AWAY FROM ALL BMWs!!!

Fuel pump went out on interstate 80 in remote Wyoming 18 months after being replaced by a dealer on a recall. Left me stranded on the shoulder in the dark during a thunderstorm. Called BMW customer service to start the process of getting reimbursed for the defective part. Was told it is not covered unless repaired by a certified BMW dealer. What are you supposed to do when there is no dealers within 250 miles. All told this breakdown cost over $2k. Thanks BMW for nothing!!!

There are problems with the car from poor workmanship that BMW wont address that are expensive to repair. As a result I will never buy another BMW. During the years around the time my car was manufactured, BMW had a wiring problem with the backup and tail lights, but refuses to accept ownership to correct the problem.

My car was at Spring Valley BMW for a week being serviced. I went to pick up my car, paid, got in and drove home for my brother to scream at me “KIMBERLY what the ** happen to your car!” I’m like, What! He said, “You don’t ** see that! I looked and my mouth dropped right away. I went back to BMW. My back bumper was smashed and my light was broken. I was gone not even 10 minutes. The manager at BMW was very rude and nasty telling me this did not happen there. And I was responsible to cover the damage. Someone at BMW while in their possession crashed my car. Backed it in and knew I would get in and drive off. I took my car in for internal problems nothing having to do with the body. I did know I had to do a 360. My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper! That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.

I have a 2008 BMW 328i which I purchased new and I purchased an extended warranty as well. I have multiple vehicles so I dont drive my vehicle often. The vehicle currently has around 14,000 miles on it. I took the vehicle in yesterday because it appeared there was a problem with the battery. My husband received a phone call today from BMW in Elk Grove, advising that the battery needs to be replaced and is not covered under the warranty because I dont drive it enough (driver error). The price of a new battery is $453 (he claims this is with a 15% discount) and the battery must be purchased from a BMW dealership because it could create a problem for the computer if purchased from an auto parts store. The BMW representative stated that it would have been covered had it been a defective battery, but the computer states that I dont drive it enough. He stated that I will need to keep it on a trickle charger when not in use. I have kept up on all of my maintenances and services, which were completed at BMW and not once did a BMW representative advise me that I could be running into a problem with the battery because of my low mileage. At this point I am just livid that I have babied my vehicle. I purchased an extended warranty and I have to come out of pocket $453. At this point I have no choice but to pay the $453; however, I feel that this should have been covered by the warranty and not been viewed as operator error.

BMW is not fixing my vehicle under full manufacturer warranty. I was told by a customer service representatives that there will be no fix to the issue below and mainly the safety seat belt issue. The management at the BMW of North America is ignoring my request to speak with them about any resolution. They are holding my vehicle until the warranty expires in 40 days so they can kick my vehicle out of their shop. I have a loaner vehicle with an expired tag from weeks and I have received 5 tickets for it so far. Critz BMW dealership finally give me a sticker after many complaints.Fuel injectors failed first after a month of purchasing this vehicle and failed again after six months both times my vehicle was the dealership from 4 days to 6 days. Appointment is made for the third time and BMW is holding my vehicle from almost 28 days now at the Critz BMW dealership in Savannah, GA and they will be still holding it until two more weeks since they can’t fix the issue.Seat belt Malfunction for Passenger side not fixed after many complaints from six months and BMW is holding my vehicle from almost 28 days now and they will be holding it until two more weeks since they can’t fix the issue. The dealership is telling me that they are trying to find a way to replace the sensor under the passenger seat but BMW of North America is telling me that they can’t duplicate they issue. I can’t have a passenger or my wife in my car due to the seat belt safety issue. I told BMW USA that I will be holding them responsible for any safety issue to someone’s life due to the seat belt issue that BMW USA is not fixing and their reply was “We can’t do anything about it.”The Car is vibrating at 40MPH. BMW found Irregular tire wear on the front tires.. But I have a full warranty on all tires with BMW that I have purchased since I bought this vehicle from BMW, the warranty is based on all the road hazards and the cause of the vibration is road hazards and BMW is not replacing the tires. I have found someone else is insurance and registration in my car, someone from the Critz BMW dealership was driving my vehicle for private use since I saw the change in mileage and evidence of someone’s insurance and registration information.Engine makes big noise at the start after parked for 8 hrs or more. The backup camera is stop working sometimes and the navigation is loading slowly. It’s been six months or more that I am in contact with BMW of North America and the customer service department at BMW of North America along with their managements are ignoring the whole situation and are holding my vehicle hostage at the Critz BMW in Savannah, GA 31401 since FEB 12/2015 until the Manufacturer warranty expires in some 40 days. BMW of North America is telling me that they can’t duplicate the issue and they can’t fix it but not sure why they are holding my vehicle with them. They give me a longer vehicle with an expired Tag which I received 5 tickets so far but Critz BMW told me that they will be paying for it but I have to deal with all the frustrations. I reached out to BBB and at first they accept my case but later denied it after they contacted BMW of North America. The representative from BMW of North America told me over the phone in a sarcastic way that “Your case is denied from BBB and you have no case against us.” I contacted State of Georgia Governor’s office but no reply from them and I have also reached out to the Department of Highway safety for the seatbelt safety issue and no reply from them as will. I searched for an attorney to file a Georgia Lemon law case for me but attorneys told me that I have no case since my vehicle have 36500 Miles on it even though it’s still under full manufacturer warranty.

I have a 2015 BMW 650i Grand Coupe. BMW offers one type of low profile tire. I am on my fourth front tire, because of a bubble forming on the side of the tire from driving on LA roads. I was offered wheel and tire protection when I purchased the car, but turned it down, because I have never experienced this issue on any of the other many cars I have owned. When I wrote to BMW North America, they dismissed me completely, offering nothing. My car is in mint condition, the magnesium wheels are perfect, so it is not from driving abuse. BMW have left a bad taste in my mouth and I have had to spend $1,700 in 18 months on tires. Never again.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

It sounds like a tractor and it drives like one. Engine is struggeling under 3000 rpm and above it, the vibrations are so severe that you will think twice about driving above 60 miles per hour for extended periods of time. The Rotax engine is the worst engine I have ever driven. Good for your lawnmower but that,s it. And, in my opinion, not worthy of the BMW badge.Pro,s: it is reliable, cheap to maintain, and easy to handle.

Bought this 2010 BMW X5 35d brand new from a dealership in Colorado. Its spent more time in dealership shops than in the garage. Check engine lights, battery drain problems, electrical problems... on and on and on. The worst car Ive ever owned and at a most ridiculous price. Many times the check engine light or battery drain light (or whatever) comes back on or recurs within a day or within a week. Back to the shop we go... only to be told they cant find it or replicate it. Great. I go home, it starts again. Its beyond ridiculous. As soon as I pick it up from the shop this time (its getting the THIRD battery now), Im selling it. Ill never own another one again. EVER. Dont waste your money. Ive owned two Hondas -- they were great, comfortable, reliable cars. Im not sure what Ill buy next, but it wont be a BMW.

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

I have a 2012 BMW X5 and the rims are always black and dirty. I took it into my local dealer on Dixie Road in Mississauga and was told there is nothing can be done as the brake pads are made to release the black power and the rims will always be nasty. Also I have a Samsung Note Edge phone that I just bought and was also told that it cannot be paired with the bluetooth as BMW doesnt support or have the updated system to make it work. Why pay $90,000 for a vehicle that your phone cannot pair to and have to drive around with filthy rims. Help...

I had a big disappointment with this company. I leased a BMW and when it was returned I was charged for the tires. I had the worst experience with their service. They charged me for new tires and I only had the car for 2 years and only run it for 15,000 miles. I have never had any problem with other car leases before and I have been leasing cars for over 10 years. I do not understand why BMW has these strict policies on place and other named (cars) brands not. I guess they lose another good client.

After reading through the majority of complaints here, Ive come to the conclusion that it is either the failure of the consumer to research the product carefully or expectations that are unrealistic and do not disclose the full story. For those that have had a bad sales experience, it is a failure of the dealership employing sales people that do not know their product and over promising and under delivering.If you buy a used car especially over 85k, as I read regarding the X5, expect it to have mechanical failures with some parts that require maintenance, i.e. cooling system parts such as t-stats and water pumps. Modern cars that are built by teams of suppliers are all prone to failures of suspension parts, bushings, window regulators, etc. and is an unfortunate result of the economies of building a car, any car. Buying a car because you thought it was prestigious, well, thats just an expectation residing in stupidity. BMW have never stated their x products are true off roaders (look at the wheels and tire profiles!). If you want that, buy a jeep or LandRover or LandCruiser. Navigation systems, blame the software guys (probably Navteq). They provide the disks for everyone in the industry. The car you purchased CPO was state of the art at the time and has evolved quite quickly. All of you expecting a car that is bare bones, be aware that most cars today have ecu/telematics units with more computing power than a Saturn V rocket (that took the Apollo astronauts to the moon). The trans guy? You needed a new clutch probably because you continued to drive the car after the trans light came on in which you probably needed a trans shift solenoid (approx $200). I am on my third car and have been fortunate to own many performance marques, all of which have had their share of issues. For the woman that claimed she was dismissed because car was out of warranty, what do you expect? What do you not understand? Out of warranty is out of warranty. You didnt complain if they fixed stuff at their cost within the warranty. Now, its your turn to incur cost. Cars arent cost free to maintain. You bought a car. A product. Thats it! You didnt do anything to qualify you for winning the Nobel prize so why should your expectation be that they fix your problem? Should they fix everyone elses car on the road thats out of warranty?For the guy with the motor mount issue, your car was probably in an accident. I have seen CPOD cars sold without disclosure of accidents by a major luxury japanese manufacturer and thats not the fault of the marque but the dealerships shoddy and shady selling practices. Conclusion, educate yourself if you buy anything. And stop with blame or false expectations that youre owed something. Car manufacturers step up to the plate to cover you either warranty or goodwill when analytics show there is a problem.

Great cars, drives impeccably, corners like it’s on rails, fast. All wheel drive, aluminum front end so it’s light and agile, smooth 6 cylinder engine. Comfort seats are awesome and plush along with comfort access for convenience.

Driving along and all of the sudden a fan came on with a loud blowing sound. I parked my car and planned to take it to the shop the next day. I checked the coolant, it was a little low so I added. The next while on the way to the shop, still loud blowing, the engine overheat warning came on. I pulled over and towed to the shop. As soon as they hear the fan come on, they said immediately, the water pump failed - We get about 4 or 5 a week on this car. As a result, I have to replace a water pump, and cracked radiator, $2,000. I check the internet and found many, many of the same complaints. I read that there was a recall for the X5s with the V8 engine. I imagine the design is the same and therefore the recall should include the V6 engine as well.

BMW Financial has various rates at various times when shopping for a car. So make sure you take your time, then jump on your auto of choice when you can get a good interest rate. The website for BMW Fi is NOT user friendly. Every time you want to get online you need to ask for a code. Then hopefully enter the code in the time allowed, or you will start over. The courtesy and friendliness of BMW Fi can be a lot better than it is. Overall, I would certainly not recommend them, but this is what is offered at the dealership. Ive had 3 car loans with them and they are all problematic in one way or another.

I have recently bought a new BMW 335i GT from Patrick BMW. Before the purchase, I was told by the sales person that the advertised the car would provide the fuel economy of 20mpg in city and 30mpg on highway. Also, I was told that on an average, I would be getting around 24-25mpg as I live in suburbs. Ever since I bought the car, I was getting the fuel economy of around 17-18mpg. If I drive on highway, I am getting around 19-20mpg which is far less than what it is advertised and what I was told before the purchase. I have reached out to the BMW service multiple times but I was getting a constant response back from them saying that they couldnt find anything. As per the dealers advice, I have reached out to the BMW customer care hoping that I would get a solution from them. Its been more than 2 months since I have started interacting with BMW customer care and I have called them a number of times. Every time I call them, I am being told that someone from BMW North America service will look into the car and the dealer will schedule an appointment for that which has never happened in spite of multiple follow ups. I am completely fed up with this. It is clearly evident that there is something wrong with the car. I have got a car with a major flaw and nobody from BMW is even taking care of this in spite of multiple complaints.