On Friday, July 12, 2013, the Eastern Shore of Maryland had torrential rain storms throughout the area. In Salisbury, Maryland, the City public works closed off streets promptly if they became flooded. On this date I drove my 2012 BMW 328I to the post office, and then to the bank to make some deposits. I traveled only over main thoroughfares that were being utilized by normal traffic. These streets were wet and had puddles of water encroaching on the streets as one would expect during torrential rain storms. While going from the post office to the bank the vehicle started missing, and an error message appeared which stated, Engine Malfunction Drive Moderately. All though the vehicle was running rough, I made my deposits and returned home and parked the car in our garage; believing that maybe the electronics got wet and they only needed to be dried out. The next Monday I started the car and it seemed to run better but the engine light and error message still were on. I then called the dealership in Annapolis, Maryland where I had purchased the vehicle approximately one (1) year ago and talked to a service representative about the problem.This service representative told me to bring the vehicle to Annapolis, which is about 90 miles from Salisbury. As there seemed to be a major problem with the engine I felt that they should pick up the vehicle as it was still under warranty with less than 10,000 miles usage. Finally, the Service Rep. told me to call BMW Road Service and have them trailer the car to Annapolis.The next Tuesday, a Service Technician from BMW Annapolis called me at about 9:00 AM and told me that there was water in the Air Filter and suggested that the filter and oil should be changed. I told him to go ahead as it was covered under warranty. He then stated that it was not covered under warranty and I inquired why as it was still in the warranty period since it had been driven less than 10,000 miles. After much discussion, I told him to go ahead and change these items, but I wanted a call from a management employee as I strongly felt it was a warranty problem. I also asked this technician how high the water would have to be to cause the problem he noted with the engine, and he stated, Up to the windows. Since he had the vehicle, I asked him if he saw any indication of a water line on the car, or even that the water had reached the floor boards. He responded in the negative, but stated that he was following his supervisor’s instructions.On the following Wednesday, the same Service Representative (with no call from the Supervisor), called and stated they changed the oil and air filter, but the engine light and the error message were still displayed. More investigation by the Service Representative showed that a rod had been bent and that it now needed a new $21,000.00 engine and by the way, it’s not covered under warranty. I was totally flabbergasted, as I could not believe that I driving a BMW during a rain storm would cause this kind of damage, and, that then it would not be covered under warranty. Please keep in mind I have been driving for over forty years with significant experience in similar rain storms, the BMW has less than 10,000 miles on it (has not even reached its first service period), and that BMW would even question whether or not the car had been in a flood when they had the vehicle there and there was absolutely no visual signs of flood damage.I again stated I wanted to talk to a manager regarding this problem and stated my complete disillusionment with BMW Annapolis on how they were handling this matter. This has been my third BMW over nearly 20 years (previous had 5 series BMWs), and I felt that as a luxury car organization they would stand behind there warranties and not treat their loyal customers in this manner.Finally, on this last Friday July 19, 2013, I got a call from the same Service Technician at 5:00 PM in the evening reiterating that he talked with his Supervisor, and that the engine needed to be replaced at a cost of $21,000 and that it would not be under warranty. I inquired why the Supervisor had not called me for over two (2) days when I specifically had requested this. Furthermore, I had been without a vehicle for well over a week, I am being told I need to spend $21,000 on a basically brand new BMW, and I don’t even get the courtesy of a phone call from a BMW Annapolis Service Supervisor.At 5:30 PM that evening I received an email (copy attached) from the Service Supervisor stating basically the same thing the Service Technician had said previously. I responded to the Supervisors email, and now I am writing you in a attempt to resolve this before it completely gets out of control. I have filed a claim with my insurance company, but feel strongly that this is a warranty issue, not an insurance problem. Even if it is covered, I will have to pay a deductable and the re-sale value of the car will be greatly reduced as it will be tagged as Flood Damage. Even though there is absolutely no evidence of the vehicle being in a flood, or for that matter in very deep water.As stated before, I have been a loyal BMW owner, driving in similar conditions as I experienced in this case, and have never been as disappointed as I am now with your company. I have many friends and associates that have BMWs and I have to say they are as flabbergasted as I am regarding this matter. I DO NOT think that this is the reputation that BMW would like to have in the public’s perception.

The husband and I both have BMWs. Mine is a 2010 and his is a 2011. After getting extremely crummy service at Fairfax BMW in Fairfax, VA, we decided to try Sterling BMW in Sterling, VA. Surely BMW doesnt hand out their Center of Excellence awards all willy-nilly-like, right? Well, apparently, they did in 2010. While there are many additional detailed points of their suckage, I will provide you the highlights:I took the 2010 in to get new tires. After spending $2000 on 4 new kicks mounted and balanced and alignment for the old girl, they wanted to charge us over $100 to fill the tires with Nitrogen. While I understand its a business, dont nickel and dime me when I just dropped $2000. After finally getting my car back, we drove it home. Traffic was a little rough that evening, so we werent going terribly fast. The next day, however, we noticed a major wobble. The vibration was so bad, the side mirrors were shaking. I got to work and felt like I had driven a jackhammer instead of my luxury car. I took it back in on Monday. They finally called on Tuesday, claiming it was two bad tires. Alright, fine.When we went to pick up my car, they couldnt find it. Let me repeat that. When I went to go rescue my car, they had misplaced it. It took the entire service department, a few of the sales guys and over an hour to find it. Immediately after picking it up, we magically had squeaky brakes that we had never had before. The sad thing is that Id rather listen to the brakes than to BMW Sterlings horrible excuses.During the same time, we had my husbands SUV in for several items that BMW Fairfax couldnt fix after repeated visits. These included brakes, slipping transmission, air conditioning and a rattle in the tailgate. They had the Bears car for over a week. They replaced the brakes and fixed the AC. They could not, however, recreate the slipping transmission and they said they could not hear the rattle, despite the fact that they let the technician drive our car home one night (Im still reeling at that one especially when they asked my husband if that would be okay and he said no)! Of course, we heard the rattle in the tailgate as soon as we left the dealership. Call us crazy, I guess.We changed from Audi over to BMW because of service issues. We had a 5 series and a Mini Cooper prior to getting our current cars. When we got these cars in San Francisco, we were in love with the cars and the dealership/service. At this point, we are about a millisecond away from switching to Mercedes. Apparently, our paltry two-car household matters not to the auto giant. Between the incompetence, attitude and just overall cheapness, I cant see spending another cent with BMW. Dare I say lemon? I dare.Ha! So we got a call from BMW USA. After playing phone tag for 3 weeks, the Rep rushed us through our side of what has happened. She kept saying she was sorry we felt that way anytime we mentioned how disappointed we were about the crummy service or the shoddy quality. When she asked what we wanted, DH mentioned we would love to be able to just settle things amicably without having to consult a lemon-law lawyer. She said that if that was what we wanted to do, go ahead. This doesnt bode well for their Customer Service. I will update with results.Update #2: We were promised a resolution within 3-5 business days. We are on the 4th business day and just got a call from BMW USA to tell us they dont have a resolution yet. Surprise, surprise. And, there is no update on when we will know something. We are not surprised one single bit, aside from the fact that they called at all. What do you want to bet that they will wait until we make our next payment in 6 days and then call to tell us they cant do anything?Update #3: My husband finally called and was told we would hear something early in the week during the week of 7/16. They are supposedly waiting to hear something from Fairfax BMW. Im not holding my breath.Another update: We were supposed to hear from Customer Service last week. Nada. DH called on Friday, 7/20, and asked for her extension. It rang and someone else answered. DH requested our rep and was asked what it was in regard to. He told her we are trying to give back our lemon. She said she would look up our case, looked up the information and surprise! She couldnt find anything. He asked then to get transferred to our reps phone and he left a message requesting a call back that day. Again, nothing. We got a call back from her today, 7/23. The phone didnt ring; we just got a voice mail. We called her back and havent heard a peep since then.We are giving her until tomorrow pm to get back with us and if we dont hear from her, we will be foregoing the niceties and proceeding directly past go to a lemon lawyer. In the midst of all this, other things have stopped working on the X5. The rear camera works occasionally, but it chooses when and where. The auto-telescoping steering wheel has stopped working. The transmission is still jerky. My opinion? Do not buy a BMW!

Im leasing a 2017 230i xDrive Convertible. In one year and 12K miles, Ive already had to replace 3 run flat tires at a cost of $400-$500. Now I know why I was offered insurance at the time of my lease, which I didnt take. Ive never needed it before. No one explained the issues with these tires. Now I find myself either having to make a one time payment of $1,300 for the insurance for the remainder of my lease; put regular tires on the car but run the risk of damaging the transfer case ($4-5K repair) or continuing replacing tires every time I hit a pothole. This is my Ultimate Driving Experience; NOT!!! Horrific experience; never again; a total disappointment.

I have taken my BMW 328i in three times to the Plano BMW dealership to have fixed for check engine light which keeps coming up every 3 to 4 months. One of the issues has been an EVAP leak error which keeps coming up every 6 months. Now they say you have to continue paying to diagnose the same issue that they could not fix. I have had it with BMW and when comparing it to my E350 Mercedes Benz I will give Mercedes a thumbs up on their service and their car. I am just so frustrated with BMW and this will be the last car I buy with them.

My wife and I were driving when our car just died on the highway which is a 2011 bmw 335i coupe with 94.*** miles that she recently bought used. I called the Bmw of Portland. They said to come over and bring the car because I have warranty, they said which expires on the 30th of this Month, I was surprised but at the same time happy. We got the car in the shop, they gave us a rental. After a few days we received a phone call saying they cannot detect the issue because the battery is dead and its not original equipment. Two months prior, we replaced the battery at specialized Bmw shop, the battery was programmed and registered like it supposed to. So now bmw wants $500 for a new battery so they can test drive the car and duplicate the problem, but the funny thing is they said they charged it overnight and it fired up but died after an hour. So I told him obviously there is something draining the battery and he said nope its just the battery isnt original equipment. So I called a different bmw dealership because they refused to change the air filter and oil change while you can see that the air filter is super dirty. The main technician guy is scandalous and lazy. Spark notes car lost complete power and when I mean complete its out like nothing works at all. Prior a week before a car started to have longer cranks but it would always start. There is a recall for the positive battery cable but when I type my vin in it says I dont have a recall. I dont know what to do.

Good Morning my name is Mark ** and my wife name is Veronica **. We use to be proud owners of our 2010 BMW 528xi up until now. We purchased it on March 23, 2013 at Bolden Ltd dealer in Greenville NC. Weve owned 3 BMWs in the past and this will be the 4th and we were thinking about purchasing another one until our recent experience with our 2010 BMW 528xi. When we bought it all the services was up to date and it was still under warranty. It only had 33,761 miles on it. We took it in for service at BMW dealer at 36,000 miles for its 2nd oil change and all services was fine and the vehicle was up to date on its maintenance. There were no leaks and it drove great! Several months later we came back to BMW dealer in Kinston, NC for the 3rd oil change just before 50,000 warranty. We were recommended by BMW service technician to get everything that could be done under warranty because our 50,000 mile warranty was about to expire, so we agreed and let them do what was recommended. So they changed the oil and the fluids that were needed at that time, they replaced the wiper blades, and they replaced a oil cooler gasket and a oil filter housing gasket and gave me a 2 year warranty. We left feeling confident that everything should be fine with the vehicle for a while. Grant it we had no leaks prior to that service. Several months later about 15,000 miles we got our 4th oil change and several months after that we got our 5th oil change and everything was fine and there were no leaks. In August about the 18th we called BMW and Scheduled an appointment about a noise we were hearing at low speed from our ac vent inside the vehicle. They told us to come in on Saturday 8/22/15 @ 8:00 am. Upon arriving we were taken in by Trish at Sale BMW in Kinston, NC and she came out to listen to the noise we were hearing but of course the car wouldnt make the noise so I told her to lift the hood and turn the AC on to see if the noise could be heard but upon looking under the hood we noticed a lot of oil under the hood so she recommended that we get it checked out while we were there, so we agreed! About 2 hours later we had to ask them what was going on and what did they find. Trish then took me in the shop so the shop Foreman could show me what he found. He told me that the Oil Cooler was leaking, the oil filter housing was leaking, the valve cover was leaking, and the oil pan was leaking. The quote they gave me was well over 2,000 dollars for everything. I was shocked mainly because they never looked in my history before to see that they had replaced the oil filter housing and the oil cooler gasket less than 2 years ago and grant it, it wasnt leaking when they replaced it under warranty. So, that rubbed me the wrong way and secondly Ive owned BMWs before that had no leaks like this one. Well upon me notifying Trish to check my service history she found out that the Oil filter housing and cooler gasket was still under warranty. So they fixed it while we were there for free. We were satisfied with them fixing it for free but if I didnt inform them that it had already been done then we believe we would have paid for it again. The vehicle has 84,000 miles on it and it has oil leaks already. We are unhappy with these oil leaks after 5 oil changes. Our previous BMWs were not leaking oil. Please call us about this matter. Mark ** or Veronica **. We look forward to your response to this matter.

I have been purchasing and driving BMWs since 2002 and have purchased or leased 9 different NEW BMWs for myself, my son and my wife over the past 12 years. As a driving machine it is awesome, but their Bluetooth and Navigation software is beyond terrible... it is USELESS! The navigation software is only useful if the address has existed for more than 40 years in some cases, and every year, BMW tries to sell you an updated navigation disc for $200.00 - are you kidding me? The Bluetooth phone software is at least three years old on my 2012 X5 and even with their software update, it is at least two years behind current technology. I had to search for and buy a retro cell phone that BMW claims works in my car, but it DOES NOT! The software repeatedly drops calls and now its even dropping my phone from the system, causing me to repeatedly have to add new phone in the telephone Bluetooth menu; a process that can take several attempts and in one case more than an hour. I was doing this at least twice a week until I just said the hell with it and now dont use my phone through the BMW Bluetooth system. This is a huge inconvenience for me, as I make a lot of calls from my car in conjunction with my business. This has become so bad that I cannot use my phone in the car, unless I stop, turn on my Bose Bluetooth earpiece and make the call directly from my phone. I have complained to BMW numerous times, but quite frankly, they dont care. Their excuse is that BMW doesnt actually make the software, but purchases it from another vendor. When I pay in excess of $83,000.00 for a vehicle, I expect to be able to use my phone and access my phone book from the navigation screen and not have to stop my car and use a Bluetooth earpiece to initiate or receive a phone call. It is incomprehensible to me why BMW does not contract with a software company that will allow BMW owners to use whatever cell phone they wish and have it work properly in the car. As it stands now, only the iPhone will work in BMWs and then only certain of those and then only some of the time. I will not have an iPhone and I shouldnt have to use a phone I dont want, after spending the better part of one hundred thousand dollars for a BMW.

I have finally decided to share this with all so that everyone who owns a BMW i8 understands what can happen! The purpose of me sharing this with you is that The Ultimate Driving Machine did not turn out to be ultimate for us! This was a very traumatic experience for us. My daughter and I still have nightmares about it. Thank God my daughter and I got out of the car in time before it bursted into flames. Please note this car is not even a year old and less than 7000 miles! The worst part was I was scared and panicked as I could not open the wing door. This happened on September 2nd 2017!

BMW North Scottsdale took action to correct this situation. I can honor and respect a company that does the right thing and they have changed my mind about how I feel not only about BMW but about Penske Automotive Group. Thank you guys I appreciate what you have done not only for my car but for my family.

BMW has got the american car makers in the dust. The quality of materials used and the construction of the vehicle is far superior. If you look at the American workmanship is it so much inferior to the Germans. We need to upgrade our workforce in order to be competitive with other markets i.e. Germany, Japan.

I purchased a 2018 BMW X5 in 2017. We bought a brand new vehicle so I wouldn’t have to be having car trouble. I’ve owned the vehicle about 14 months and it has had 2 engine malfunctions within one year. The vehicle just starts shaking and completely shuts off! Both times it happened in the freeway were cars are driving a constant speed of over 55 miles. Luckily I was able to just merge to the side of the freeway without causing an accident. Very bad experience just thinking I could of put my kids in danger since the engine just shuts off out of nowhere. This last time we were stranded in the grapevine where there was no stores or gas station close by just waiting for the tow truck to arrive. Both times my car has been in service for over a week. I am trying to request a replacement for a car that is not faulty or if they can just reimburse me what I’ve paid for and return the vehicle. I am very disappointed. We thought that one of the best car makers were BMW and it has let me down especially for the price.

I just bought my 2007 BMW 325ci about a week ago. I bought it 250 miles away from where I live. I was assured that it had all been inspected by BMW in Tri-Cities, WA and that it was in perfect shape. By Archibald Motors in Tri-Cities, I bought and paid for the car and drove home. It did not seem right on my 250 mile trip, but I thought I was just getting used to a different vehicle. Oh no that was not it, the fuel pump was bad. I called the dealership and they said that they knew it was leaking when I bought it! This is a BMW. There are reasons we put our lives in their hands. I am so fortunate to make it home without an incident. They did tell me to contact BMW in Boise and they would pay for the repairs and they have all done a beautiful job. My point is is that it should have never happened in the first place. I am 67 and it was a gift to myself. BMW should be more up to speed with their dealerships.

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls werent my fault, BMW offered no help at their 800 number.This will be the last BMW I ever own. I own or have owned Mercedes, Porsche, Ford and GM. In this day and age vehicles have issues I understand that but BMW should have stepped to the plate and at least offered a loaner for a 7 hour repair. They did not...This review may not mean much or my one wallet may not mean much to them but they will not receive any more of my hard earned money....

Im a BMW lover and now owner of a 328xi series. I wouldnt have ever thought that I would become a lover of BMW knowing my dream was to have a drop top four door Lexus. But once my husband brought me to your curious dealership to test drive one of your 3 series model, I was sold. The car drove like it knew me and the sales associate made my drive easier by informing me about the developed and smart function on the vehicle. I was impressed and sold. I went home cooking and buyer way into my husband heart to get that 328xi. I guess it worked because the next week I drove my new man home. I loved my car until after driving it for four months. I’ve been to the Oyster Bay Dealership three times due to the malfunction sign that continues to show up on my dash board. I drove around stopping female BMW owner wondering if the malfunction sign appears on their dash any time they place their bag down, and they informed me that it does occur. I was so disappointed to hear this. I went online and noticed that BMW is # 6, in the top driven car selected by woman at 60.31 percent. I was also shocked to see that too. I think BMW is a great car for woman considering its sex appeal and the smart and easy functions. But now I understand why this is true. The car insides arent accessible for woman. Women need car that is enjoyable on the inside. Many women also work, manage to take of our kids and would like to be sexy at the same time. Its very disappointing when you have everything you want except what you need. Women are go getter too and we are growing every day. If you do a survey within your company and ask the men to ask their wifes where they place their hand bags, Im sure they would say on the front seat. Women have grown to be great consumers in the world now. We like to buy what we like. Studies show that one legacy of this recession is that women become a majority of the work force for the first time in American history. This information should give you more insight on how important it is to please a woman, will do whatever it take to feel complete and to be happy. Im writing to you today not only to complain, but to express the inconvenience it is for me to drive from Canarsie in Brooklyn to Oyster Bay, Long Island about 3 times out of four months to correct this malfunction issue. I continually think each time I get in the car, if something is wrong and is this car safe to drive God forbids if an accident occurs. Im very understanding the first time but the third time, I was in tears because I started to believe I received a used car, not an off the showroom car. Please believe that it wasnt easy for me to write this letter because Im a woman of patience. But it’s not easy for a married woman with children that has three jobs then have to drop what Im doing or take off from work to drive nearly an hour away just to get this problem fixed. I understand that your job is to deliver a car that make sense, drive smoothly, have a sleet look, economy friendly and safe. I must say BMW has all of those qualities except the nice accessory for a womans hand bag, preferably a hook on the side that slide in or out that we can place our hand bags. I believe this will bring your company in first place on the charts where it belongs and make us women a little happier. Thank you.

Thanks BMW for turning my lifelong dream of owning a BMW into a NIGHTMARE experience. Heres why... Since the time I saw a BMW while I was growing up as a teenager I always wanted to own a BMW. I have patiently waited to own a 5 series when the time comes for me to afford one. And that time came over the Labor Day weekend. It was time for me to replace the 1998 Nissan that I was driving for 9 years to be finally replaced with my dream car, the BMW. I went to Patrick BMW dealership, with my wife and kids, in Schaumburg IL to purchase a certified pre-owned BMW that I had looked online.We test drove the car, loved it and finally sat down to close the deal. The whole process took us come around over 4 hours. During the contract finalization process (I had signed majority of the paperwork) the salesman came and told me that they could not give me the car as the car I just chose wont start and mentioned that I could not take the car today. They werent sure why it wont start.Well that was the big set back to my expectation of a BMW... A BMW machine with 22K miles on it (almost new) wont start. I never face this issue with any cheap cars and this is what I was hearing of a BMW a car with an original price tag of $60,000. I was really really disappointed and had to leave home. They told me that the dealership will investigate and call me what the issue is and provide an ETA on the fix date.They called the next day and told me that the fuel pump went bad and need to be replaced. Was not happy to hear that and started doubting whether BMW is still the BMW people say we love for the lifetime. My entire family was disappointed. I had driven a 1998 Nissan with 142K miles on it and it had never given me an issue and the BMW blew in 22K miles. Anyways I thought it is a machine and Ill give it a chance.The dealership called me 3 days later and mentioned the car is fixed and ready to be picked up. I was super excited and took off work to pick the dream machine. I had called my family to wait outside my house and see me drive my dream car home. I was just 30 yards away from my garage that the BMW stalled (dead). Really I could not believe and I see my family cheering at me (unaware) that the car had stalled and thought I stood there to let them see the car... EMBARRASSING AND FRUSTRATING... The car wont start and I get a big message in the console transmission failed. Really really. This is BMW.I called the dealership and the damn guy asked me to bring the car back to the dealership. Somehow... the car started and I brought it back. The salesman told me that it is a sleeper mode issue. WTF is that... He told me that you have to reverse the car and then everything will be fine. I could not believe still that this is ** BMW man. Somehow the car started working fine... and brought it back. Happy but frustrated whether I have got a LEMON...I take it to work, drove 15 miles... showed it to my friends and colleagues. I took few for a drive and what happens the car stalls (dead) again. EMBARRASSING THAT I WANT TO DIG MYSELF IN THE GROUND. I could not believe it and what a bad press for a BMW 2011 535i. I called the dealership and they asked me to get it towed. Towed not even a car that I had in my hands for more than an hour... seriously. I wanted to scream and punch someone.. I had to wait for the tow for 4 hours and finally the car was towed..You SEE WHAT YOU GUYS DID TO ME ... You just blew my confidence in luxury cars out of the window. I started hating it... rather than telling my family and friends that I had bought an awesome machine... I was ** about the car... seriously...I went to the dealership to ask for my money back and they mentioned theyll assure theyll fix the car. They told me this time it is a the fuel sensor... WTF. Really.. this is a damn certified car which I think is not certified from a Ford dealership (who know nothing about BMW). The certification is from damn BMW. I started to question about the whole certification process and the quality of BMWs . I so very much wanted to never ever own a BMW again and committed to make sure that ensure none of my friends and family or whoever I come in contact with... let them know to never ever own a BMW.My wife, she know I always wanted to own one... convinced me to give this car a chance... someone I agreed. Now the car is with the Patrick BMW dealership in Schaumburg IL. I called yesterday to ask the status and NOW the guy is telling me it is the POWER MODULE. Seriously ... these guys just told me it is the fuel sensor. WHO SHOULD I BELIEVE.... IM BEING CHEATED... having sleepless nights... BMW .. WHY ARE YOU GUYS DOING THIS TO ME?Before I start hitting Facebook, Twitter, and other forums to share my experience ... you guys better call me tell me what the hell is going on and you better do something about it. I work for Deloitte Consulting LLP, the biggest consulting firm, in the world. Im a consultant and my job is to keep my clients happy. We promote value, confidence and good relationships over money.Many of my colleagues own a BMW and that was giving me confidence... but if BMW does not work with me here... Im telling you Im going to go all over the place. Lets see what experience I get about customer service from BMW and that would tell me everything about BMW and Ill have full ammunition to do either a good or bad press... A frustrated BMW first time buyer...

I have a 2007 BMW 335 with 68,000. I took it to the dealer and came up with $3600 repairs. How can a reputable car manufacturer produce cars that have an oil leak and to repair it, you need to remove the casket of the engine for a car with such a low mileage? I am saying goodbye to BMWs. Their official dealer garage shop is clearly stating that their cars cannot compete with those of other manufacturers such as Lexus where one can go up to 100,000 miles without any major repair.

I own a BMW X5 which I bought in 2011 (manufacturing year 2008) with 24k in it. The car was running good for 3 years. We changed the tires in 2013 because we were told by our BMW technicians to do so. I cant remember whether we have changed any of our cars tires within 30,000 miles. Since we are ready to go for long drive, we didnt take any chance. Cost of four tires $1400. Oil change is around $180. Just after 50,000 miles, problems started. In 2014 winter time the car had starting problems. In the morning after several try, it would start. This year in January when the temperature was very low, the car stopped one evening. I couldnt start it. It was towed to the nearest battery shop (NTB) and the technician tested the battery. It came very low and I changed the battery. Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds check engine light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the check engine light kept on coming back. My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the check engine light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didnt do. This is my first and last BMW. Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

I purchased a brand new 528 BMW and the battery went dead in less than 5,000 miles. And the dealer refuse to replace it under the warranty. They make me pay for it. And now it made me upset even more. Because the battery dead again in 2 1/2 yrs later. But this time they said I have a shortage in the wires or whatever and it costs me over a $1000.00. At this point, I just gonna sell that piece of **. And never buy another BMW. I believe Ive been ripped off by BMW or the dealership.

I lease a 2014 528i and I am about to return the car at the end of the Nov 2016. I have leased Lexus, Mercedes, Audi, Volvo and Toyota and I have never had such a ridiculously high inspection report/quote. They charged me for 3 tires @ $300 ea! (I have 34k miles on the car) and they charged me another $1200 dollars for absolutely normal small MINUTE DINGS on the bumpers. That is outrageous! I called customer service and everyone has a very pompous and entitled attitude. Theyre very rude! One supervisor finally removed 1 tire charge and 1 ding charge of $300 but still leaving me with an abusive $900 charge for a couple of very small dings that you can barely see.I called customer service a second time and the woman I spoke with was rude, short and useless! Not to mention that after driving the car for 2 years it started shaking and rattling when idled at a traffic light. These cars are not built well at all. They are the ultimate driving machine indeed. They will ultimately drive you broken, frustrated and unsatisfied. I was actually considering leasing an X6 but now I WILL NEVER LEASE OR BUY ANOTHER BMW AGAIN.

Bought this 2010 BMW X5 35d brand new from a dealership in Colorado. Its spent more time in dealership shops than in the garage. Check engine lights, battery drain problems, electrical problems... on and on and on. The worst car Ive ever owned and at a most ridiculous price. Many times the check engine light or battery drain light (or whatever) comes back on or recurs within a day or within a week. Back to the shop we go... only to be told they cant find it or replicate it. Great. I go home, it starts again. Its beyond ridiculous. As soon as I pick it up from the shop this time (its getting the THIRD battery now), Im selling it. Ill never own another one again. EVER. Dont waste your money. Ive owned two Hondas -- they were great, comfortable, reliable cars. Im not sure what Ill buy next, but it wont be a BMW.

I have a 2008 BMW 328i which I purchased new and I purchased an extended warranty as well. I have multiple vehicles so I dont drive my vehicle often. The vehicle currently has around 14,000 miles on it. I took the vehicle in yesterday because it appeared there was a problem with the battery. My husband received a phone call today from BMW in Elk Grove, advising that the battery needs to be replaced and is not covered under the warranty because I dont drive it enough (driver error). The price of a new battery is $453 (he claims this is with a 15% discount) and the battery must be purchased from a BMW dealership because it could create a problem for the computer if purchased from an auto parts store. The BMW representative stated that it would have been covered had it been a defective battery, but the computer states that I dont drive it enough. He stated that I will need to keep it on a trickle charger when not in use. I have kept up on all of my maintenances and services, which were completed at BMW and not once did a BMW representative advise me that I could be running into a problem with the battery because of my low mileage. At this point I am just livid that I have babied my vehicle. I purchased an extended warranty and I have to come out of pocket $453. At this point I have no choice but to pay the $453; however, I feel that this should have been covered by the warranty and not been viewed as operator error.

The car (2013 BMW 550i M pack) has been top 10 from day one, a little low on gas mileage but great power. This has been my 4th BMW and just about all of them have been nothing but excellent automobiles, that said, I wont be getting a 5th, Moritz BMW on Arlington TX was just outstanding on making the sales, very happy with the experiences but... the service department was nothing but condescending and arrogant folks. I try Autobahn in Fort Worth TX and they did a lot better but still, not at the level I was hoping for. The car outperformed just about anything I ever had except for minor details. Because of the 2013 M pack the car has 20 wheels and they seem to be great for highway high speed but on plain city streets you need to be very careful. I purchased a full coverage road hazard contract for the tires and wheels so, after some unfortunate road bumps, some tires had to be replaced. A great car and thats the true, power train, body, interior, electronics and the whole thing. Honestly I couldnt find a better tuned road beast for under the price I paid for it, around $73000.00. The only other car with enough quality worth of mentioning was a 2009 Mercedes-Benz E350 Sport Package, that was too a great car but, thats another story.

Great car. Been leasing for 30 years BMWs. My 10th BMW. Had many models. Love the 328xi the best. All maintenance included in lease price too. Service top notch.

I DID PURCHASE A BRAND NEW BMW 520 D from BMW from the Cochin dealer in India, Completed 3 years and done less than 20000KM, regularly serviced at BMW, last servicing done at 15000 km. Recently it was noticed that only one of the rear brake pads had worn out and had badly damaged the disc while all other brake pads are okay and the BMW intelligent maintenance system display showing all brake pads okay.The system is showing all brake pads okay, a rear brake pad replacement after 4100KM and front brake pad replacement after 37000KM ! THE KEY DATA AND THE Printout also confirms that while it failed to monitor and display any warning even after the pads badly damaged, the disc (we noticed it after hearing abnormal sound, otherwise we would have stranded some WHERE). Although the dealer said that he will write to BMW, as expected he came back to us asking for our consent to repair the discs for approx. US$1400. He failed to give any explanation for the failure of the BMW intelligent maintenance system, CBS, The I drive display, VEHICLE information display, etc. and is not ready to own any responsibility to ensure a reliable system, leaving us doubts about the reliability of other data shown on the display about the wear and tear, fluid levels, etc. Such an irresponsible response is unacceptable for expensive vehicles as the systems has to be reliable and if there is a fault and consequent damage, inconvenience to its clients, the company should take responsibility and get the matters sorted out at the shortest time possible.

Bought used BMW 545i with Extended Warranty. Oil leak fix was contingent of sale. Told it was fixed then kept seeing leak. Then two weeks after having car back the transmission would not go into reverse also asked that the oil leak be addressed AGAIN. Was told by first dealer that the transmission had low volt error cause by bad battery and needed to be replaced ($300 not covered by warranty). Kept calling to get car back and was told they did not know when they would get to it. After 1 week of them having car and only the battery being replaced, had transferred to another dealership to actually have someone work on it. After the new dealership got the engine apart to find leak they kept finding things wrong which had to be ordered and in the end they had the car an additional two weeks. Was in for service 3 of 5 weeks I owned the car. When I got car back the Idrive (radio) did not function. Was told that it was not functioning when it arrived, later found out that the first dealer corrupted the program (killed the radio) when they reprogrammed for the new battery. First dealer would not pay to replace the battery. After getting car back without radio discovered a coolant leak. OF COURSE not covered by warranty, $1500. Wife got a flat and took to replace at Dealership. When we got the car back, the Tire Pressure warning was on still. Dealer said tire pressure is reset through IDRIVE (radio) so they could not reset it because the IDRIVE was broken. Later the transmission AGAIN stopped going into reverse, this time BMW did cover it. Started seeing fluid leaking from transmission. Later found out from Independent repair shop the battery was not the cause of transmission fault, nor the fix that BMW did. The Hard Plastic transmission pan had a micro crack which would leak slowly and then cause the transmission, after about 2 weeks, to be too low to operate. AGAIN fix and not covered by warranty.

I was informed by the BMW dealership that my certified 2017 BMW X1 needed a motor mount replaced. The car has 30K miles and I had driven 5K in a little over a year that I owned the car. The warranty does not cover the motor mount however, after only 30K miles, the part must be defective. Furthermore, the cost was quoted as close to $1500. BMW customer service, after speaking with the dealer negotiated the cost down to $600+. I told the BMW rep that it was still not acceptable and would he send me the details of his conversation with me to my Email. I wished to pursue the matter. He said that was not possible! I could not appeal the decision and that was final. I rarely have been spoken to in such a manner as if I were an errant school girl. A take it or leave it attitude. Very shocked about how the BMW company is represented. I would characterize the rep as a junkyard dog. There to discourage the customers. I have an appointment to have the part replaced outside the dealership and the cost will be less than $300. I will also be writing a review of the BMW dealership.

I purchased a used BMW 318 EDS last year, this is a 2010 plate with 50k coming with a full BMW service history. I thought it to be a good buy as its quoted The ultimate drive. Within 5k the clutch had gone (my previous Vauxhall did 150k on the original clutch). However I got it replaced and thought sometimes it happens. Now at 60k the timing chain has snapped! BMW do not want to know anything, not bothered, so what etc. I can honestly say a BMW is not the ultimate drive, its just a complete overpriced brand that provides no customer support for a used car. Apparently this timing chain is a known fault. However the quote by the customer services lady was there is no current campaign against the fault so we dont have to honour it. The repair bill is around 1500, so please be very wary of buying a used BMW as you may end up with a complete dog of a car like I own. I should have bought a Ford or Vauxhall. Ultimate drive… Ultimate money pit.

My BMW told me to check my coolant level and I decided to put in more coolant. To my greatest surprise, all the coolant I put in came running down from underneath the car. Im confuse and dont know what is the problem or my cost would be.

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our drivers side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just dont drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I dont have time for this. Finally this time, I asked about a tail light. The warning was check brake light, check rear lights. I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldnt shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same check brake light warning. It is a tail light out. I called and he said, we do have intermittent problems with the lights. I said, I asked you to check it. He blew it off then oh well maam, you can bring it back in and we will fix it. So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, we sell extension cords for that. Do you want to buy one?. I say we use it all the time!. BMW has lost their way. I cant say enough about how the dealership will not pay anything that BMW wont pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Dont buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldnt find a place to park the loaner when I returned it?

I purchased a BMW 318ti in December 2009. I started experiencing a never ending coolant problem on the car since July 2010 and until at present. In over a year, Ive spent the total amount of R26475.05 trying to get this problem resolved. Every three to four months, the car has the same problem. Every time I take it to a BMW dealer, they never take responsibility for the previous work or parts that was replaced on the car. They double charged me, and I cannot seem to get the problem resolved. The car has been booked in numerous times; if a service is requested to be done on the car, they claim they have done full diagnostic tests on the car. So, how come I have to fork out a fortune every three to four months to fix the car?

I bought 2003 BMW X5 with 82,200 miles from a dealer in the U.S. in September 2011. That was my first time of owning a BMW. Actually, I was excited for buying such a prestigious car. Just after one month of owning the car, I have spent close to $2,000 in repairs related to the front suspension. A service advisor at the dealer, where I sent my car, told me that the engine had to be repaired because it was leaking and that would cost about $3,000. The steering wheel has to be repaired as well. I experienced jerking when the car was changing from the third gear just recently, and I took it to the same BMW dealer. They say that the transmission is bad and it has to be replaced. That will cost between $6,500 and $7,000. I cant just comprehend what is going on. I thought BMW was a durable and prestigious car but I am losing hope and confidence in the car. What can I do now? I am getting frustrated. Please help.

I had purchased a BMW black X3 very recently on 8/2/13. The car was taken from the Cochin showroom on 8/2/13. While taking the car out on 9th for a short drive, a disturbing knock sound from the back side of the vehicle was occurring. The vehicle was taken to the showroom and the same was attended by the technicians on 12th Feb. On the 13th, while traveling the same sound was heard and this time it was louder. The vehicle was taken to the showroom again on 14th Feb, but I was informed by the staff that as the technicians were not available, the complaint cannot be attended to. The AC cooling effect was very less. Its highly disappointing to notice the callous attitude from the staff and just within days after purchasing a brand new car. This really creates a very bad remark on such a well-known prestigious brand.

For a luxury car, this is a piece of crap. We bought a 528i, and 2 years later the thing is nothing but problems. The heater does not blow hot air unless you max the thermostat out. The fan won’t blow air unless you max the fan speed out. The vents fall apart and are not covered under warranty or extended warranty. Took it to the dealer and they said it was all normal and accused us of user error breaking the vents. No one sits in the back seat, but yet the vent broke. Total BS. Will never buy another one of these crappy cars. I have a BMW X5 as well, also crappy piece of junk. They can’t even honor their warranty or roadside service commitments. Total waste of money. Hendrick BMW in Pleasanton California is the dealership that we used and they are substandard. Never been so ignored by any car dealership. Took all day to get an update on a car they had for 3 + days, only to get all the BS answers about why they could not do any of the repairs. Just BS about normal function and blamed us for their ** falling apart.

I took my BMW 328i with 48,000 miles in to the BMW Birmingham service department on a Friday afternoon for a new battery. I was told by the service advisor that it needed coils, a new belt, belt tensioner, and some type of “boot” due to an oil leak. They quoted my over $2,000 for the repair. I told them I could not afford that much unexpected repair work and agreed to the battery and coils, which they said were a minimum to get the vehicle running properly at a cost of about $1,250. I also told them that my 16-year-old daughter drives the vehicle to school (around 5-10 miles a day) and that I was having it repaired because she wanted to drive it to a school dance the following day. 10 days later and less than 100 miles following the $1,250 repair, the vehicle was towed to the private garage of a retired BMW technician due to a coolant leak. After he inspected the vehicle, he told me that there was nothing wrong other than the radiator hose clamp had been removed and slid down the hose at the heater core. This could be seen easily by a BMW technician. He repaired the vehicle by reconnecting the hose/hose clamp and replacing the coolant.I called Birmingham BMW 6 times without a return call over a 10 day period and went by the dealership in-person once to speak with them about my issue and no one would talk with me. When I asked to speak with a manager and for a business card for the manager I was told that everyone was in a meeting and that they did not give out business cards. I persisted for a contact in writing for management and the wrote a name and number on a post-it note.I shared this with BMW of North America and asked for help contacting the dealership. I received a call from a service advisor the following day, who proceeded to make excuses when I shared my concerns then he transferred me to a service manager who acted in disbelief when I told him what happened to me. I shared my concern that the service department was pushy about the need for service with urgency to do it quickly before something broke and rendered the car undriveable. I question this culture within the dealership and asked the service manager how a technician could miss something as obvious as a clamp that had been disconnected and slid down the hose? I was told that the technician would not see an issue with the cooling system since he was working on the battery/coil pack/electrical system. To which I replied, then how did they find issues related to an oil leak and the belt and belt tensioner? And they had no response other than they would check into it. I have had no further response and feel that I cannot trust BMW Birmingham, Alabama to service my vehicle.

I bought a 2008 528xi from Virginia. Drove 8 hours back to New York no problem. The next day drove the car, low coolant lights appear. I drove to the dealer; they bleed the car and put coolant in the system. Day 3 check engine light appears on the dash not on the computer screen. I brought it back to dealer to hear I need a new water pump and thermostat (-1465) later. Day 4 I received back the car drove around, while in idle the engine malfunction screens comes up and smoke... Smh! I brought the car back to dealer they say it’s an air bubble locked in. So they bleed the car and did a software update. Ok, I drove the car for the low coolant signal to come back on! I call they say top it off with tapped water. I said okay calmly. Went to class came back coolant all over the street!!! Smh Whats Next???

I bought a 2001 BMW 330CI from a friend in 2007. As much as I enjoyed my driving experience through the years, I have spent thousands of dollars in repairs. And every 2 years, I dreaded the smog certification process. It always failed and I would usually spend a ton of money trying to get it fixed so it would pass and I could renew my registration. This year was the last straw. I spent 3 months going back and forth to my mechanic, testing, re-testing and spending almost $600 on repairs; still not passing. Then I took it to another mechanic, where I spent over $1,000; still not passing. Then I went to a BMW dealer to have them reset the computer due to a BMW Bulletin on that particular year/model; still not passing, and another $175. In between all these visits, I took it out on various driving cycles to reset the monitors, per various YouTube recommendations. Finally, it passed in April 2015. In September 2015, I decided to sell the car, but since the sale was outside the 90-day window of smog certification, I had to have it smog checked again. Guess what? It failed. After fighting with a few of the mechanics I used before, one of them cut me a little break on the price; did some additional repairs to the tune of $411 and finally the car passed the smog check. In total, I spent almost $2,200 in repairs, just for smog certification, not to mention all the other stuff I had replaced over the years. By the way, most of the smog repairs were due to faulty sensors. I called the corporate office of BMW and they wouldnt do anything in the way of reimbursement.

I own a BMW 545i for years. I want to tell the world what a piece of crap this 65,000 $$$ car is. I mean really BMW sure did a number on everybody with this v8 engines. I want to share all my problems with this car with you guys. DME or ECU replacement and programming $ 3300.00. Alternator bracket leak $800.00. Timing cover and valve cover oil leaks $ 1800.00. Water pump replacement $600.00. Check this one out, engine transfer coolant pipe $2000.00 and thats using the bimmer pipe. Thanks to the guys. They invented this wonderful pipe that save me $5000.00. Yeah. BMW want it 7k for this job. AC heater valves $200.00, AC compressor $1050. Im the second owner of this car. I bought it with 40,000 miles. Now the car has 74,000 miles and more problems. Now the car doesnt want to start. It cant keep idle. I think its the throttle body or it could be the DME again-- look guys, Im sharing all of this with you guys cause I see all of this. People that want to buy a use BMW pls dont. Its cheaper to buy a glass of lemonade if you know what I mean. For me I rather died than buy a BMW new or used. Again thats all I have to said about that. BMW should really pay for these lemons that have sold over the years to people. Thanks for reading my frustrations.

BMW NA does not want to take responsibility for the defective airbag sensor on my vehicle. I was driving on I-880 in Hayward, going about 70 mph, and the driver-side door and curtain airbags deployed suddenly. There was absolutely no impact to the vehicle (1999 BMW 323i). The road was very smooth and gravel-free. I pulled to the side of the freeway, a very unsafe area in that location. My vehicle wouldnt start back up due to a safety feature in the safety terminal of the battery. I contacted BMW NA and it took them close to two weeks to get an engineer to look at my car. I received a call from the claim representative and she told me that the airbags deployed because my car is not new.” After rebutting that ridiculous statement, she proceeded to find another answer (other than the airbag sensor is defective, of course). The engineer found there was some kind of impact to the car. I know there was no impact because I was driving my vehicle. I requested documentation for my records and the claim representative told me she cannot give me any documents because the findings are internal information and she cannot give that information out. She proceeded to offer that BMW NA will pay for the damaged parts, but I had to pay for the labor, which would cost a minimum of $4,200. The manufacturer should hold full responsibility for the damages.If BMW NA believed they were not responsible for the incident, why would they offer even one penny toward fixing the damages? I believe that a class-action suit should be pursued. There have been many incidents reported about this same situation. My vehicle was manufactured in December of 1998, one of the first vehicles ever manufactured for the model year 1999. Naturally, there would be some bugs/defects with my vehicle, especially considering that there is a recall for the airbag system on 1999 BMW 323is (but only for the 1999 323is manufactured between April and August of 1999). Please help. I will try to round up as many people with this same issue and have them file complaints as well.

Two weeks ago we had great pleasure in taking BMW Arden to the small claims court. My daughters 18 month old BMW had a faulty wishbone arm. It should have been repaired under warranty but she had to pay the insurance excess of £395. We had a small win as BMW had to pay it back. I know it wasnt much but at the end of the day it was the principle.Here is how it began: BMW Series 1. On 17 September 2017 my daughter Sam stopped at traffic lights to turn right into the Esso garage. When the lights changed, she moved slowly away, at this point the wishbone arm snapped causing her to catch the car in front. A passing mechanic who has his own garage examined the car and said it had issues. The only marks on her car was a small dent and scratch as the photos show. We sent photos to an online mechanic, he said that slight knock would not have caused the wishbone arm to snap.Her insurance company transported the car to their garage in Ashford. A couple of days later BMW asked Sam if they could take it to BMW Arden to undergo repairs as it was still under warranty. When she collected her car a month later, she was shocked when she had to pay her insurance excess of £395.00, she’d been told it was being repaired under warranty.It is apparent that at no time Ageas the insurance company inspected the vehicle. A letter dated 6th March 2018 states “I have reviewed our Audatex report from Arden Maidstone repairers who have not advised in their comments on the engineers report that the drive shaft snapped due to wear and tear or due to being faulty. Had they seen the car then they would have known it was the wishbone arm and not the driveshaft. They also wouldn’t have had to ask BMW what caused it to snap!We wrote and complained to BMW Arden, BMW Customer Services and the Ombudsman. They all said the insurance company carried out the repair so you have to pay. Her authorized repair company in Ashford did not do the repair, BMW Arden did and then invoiced the insurance company for £4550,09. Our mechanic said the cost should have been no more than £500. A solicitor advised me the onus of responsibility lay with Arden BMW, she said the insurance company was just doing their job.On July 6th, 2018 I wrote a final letter to Gary ** the assistant service manager at BMW Arden, His last email said, “The possible cause of the broken wishbone arm was wear and tear.” At the time my daughter’s car was 18 months old with under 7000 on the clock, so how could it have been wear and tear? We believe it had a faulty wishbone arm from new or it was in an accident when it was delivered to Arden Maidstone.

My BMW 2006 325i with only just 50k plus miles now has a transmission overheat light warning. It was stuck in drive gear and forced into park. Next morning, it would not release into any gear. I read the manual and manually defeated the locking mechanism and drove to BMW dealer. The warranty ran out 11 days ago. Audi next time.

I am trying to sell this piece of crap that I bought...was in a hurry and fell for sweet-talking seller. Now I discover that it has a branded title with a buy-back history. The vehicle BMW 328i Sedan was apparently bought back by BMW NA and then they did something to the vehicle. The buyer I have located is interested but wants to know what was done to the cat during buy-back and was put back to sale by BMW NA. When I call them, they say they can give service history but not what caused the buy-back nor what was done before they put it back on market. Dealership that bought the car post Buyback nor any others are giving any information.Since buying I have spent close to $5000 for repairs and they are growing by minute. I was surprised and appalled at the apathy to consumer request at BMW NA. Since then I have done lots of research and found BMW is worse than any American mfg. company. American companies connect you to their warranty department and service experts and try to do justice to your request. Not so with BMW. The customer service reps at BMW NA either refused to connect me to higher ups or disconnected me. One rep clearly told me that information is with higher ups and when I requested to connect me, she flatly refused. It is amazing that they seem to have no qualms about this and have been trained to behave this way, that much was clear. Best suggestion to you is to dump this expensive piece of junk and do yourself a favor. Forget dealing with this stupid company or its cars.

I purchased this BMW 330i vehicle used and while I got it for a great deal, Ive had issues with it ever since. First, the engine went out then had issues with the car stalling. Not so good luck with the vehicle. It dawned on me that the previous owners probably did not take care of the vehicle which is why it had so many issues. Nevertheless, the car does have good features such as heated seats. I also like how the battery is located in the back. The car is really good in bad weather conditions such as snow and ice. I also like how there is a computerized screen which has various options on it for service and radio. Still, I would definitely fix some of the maintenance features of the vehicle and make it so that any mechanic can fix the issue without needing a code from the BMW dealer. I would also change it or have it so that when there is an electrical failure, there is a way to override using the windows and unlocking and locking the doors. With those main issues fixed I would enjoy the vehicle so much more.

I am writing in regards to a failure by BMW to honor their warranty for my Super Ultra Low Emissions Vehicle (SULEV). I first purchased my 2003 BMW 325is (SULEV) with approximately 116,000 miles on the vehicle. As with any used car, I was sure to do my research before committing to buy. I was aware it contained a M56 engine rather than a M54, as well as the fact it utilized a considerably expensive stainless-steel fuel tank opposed to the plastic one found in a regular e46 in accordance to its emission minimization. I also noticed that stated clearly in the Service & Warranty booklet, the car was still under a specific California Emissions Warranty which, If any emission related part on your vehicle is defective, the part will be repaired or replaced by BMW NA. This is your emission control system defects warranty... for 15 years or 150,000 miles whichever occurs first. Considering that emissions related parts would be covered for another 34,000 miles, the car ran like brand new, and it was a beautifully spotless silver e46. For $6,500, I could not resist nor did I have anything to fear. How ignorant I was. The car performed flawlessly with no problems until it reached about 125,000 miles when suddenly, out of the blue, the car would not start. I had my trusted mechanic inspect the car and he informed me that the problem was a failed fuel pump, which could not be replaced without replacing the entire fuel tank, reason being that they are in actuality attached as a single part.Recalling that this is under the specific emissions warranty, I had the car diagnosed at my local dealer, Life Quality BMW located in Bay Ridge, Brooklyn. It was confirmed that the problem was in fact a fuel pump failure, and that the entire fuel tank would require replacement. I was quoted approximately $11,500 including parts, labor, and taxes. I informed the sales associate that I am not liable for such a repair, and that this particular part is under a 150,000/15-year warranty. He chuckled to himself and stated no such warranty exists. He had never heard of such a claim, and even went as far as consulting his manager, Nick **, to be completely certain. I informed him I would return with valid proof, as well as have BMW USA contact the dealership directly. With a grin he replied, Good luck. I hope you find the answers youre looking for. I phoned BMW USA where a customer relations representative confirmed my car was in fact under warranty, and that he would contact the manager of the dealership. I then returned to the dealership, Service & Warranty booklet in hand, and requested to speak to the service manager, Robert **. At first, he printed out the quote for repairs and ensured me that my car was not under warranty. After showing him page 38 of the 325is service and warranty booklet available publicly on BMW USAs own website, he seemed to suddenly experience a magical awakening and did not continue to insist that the warranty was construed by my imagination. Instead, after consulting the manager, Mr. **, he claimed the dealership has no problem performing the service under warranty as long as they have direct written consent from BMW USA. Although someone had contacted the dealership previously, Mr. ** denied that this ever happened. I stepped outside and contacted BMW USA on the spot, and had a representative contact the dealership. The representative informed me that he did get in contact with Nick **, who stated he would have research done to make sure the car was actually under warranty, where then they would contact me directly. I received a phone call two days later informing me the car is not under warranty and I will be charged $50 a day for storage fees if I do not pay for the service.I have now been somewhat blackmailed. My car has now been at this dealership for approximately 2 weeks, and I have contacted BMW USA as well as the dealership that both persist to regard one another as a higher power capable of making the decision on my car. When I attempted to contact BMW USA, they now informed me that my case is under investigation. I have run out of patience and am extremely frustrated with the disorganized, dilettante service I have experienced. This dishonesty is the exact reason laws such as the Magnuson-Moss Warranty Act of 1975 are in existence and the exact reason I have decided to put this matter in the hands of the Supreme Court. I have taken steps to initiate legal action against both BMW USA as well as my local dealer, Nick **. I do not feel I should be punished for driving an environmentally friendly vehicle.

My 2004 BMW 525 headlights have completely hazed over. I have tried several aftermarket products for headlight lens restoration. This has not worked or even made them marginally clearer. My dealer service person believes that the lenses were made of a lower quality plastic in this time frame compared to newer models. The only repair is to replace the whole headlight assemblies at $2,000 each. The Customer Relations person at BMW USA cheerfully took the complaint and said that nothing would be done. We are on our own. It is always nice to see a company stand behind a poor engineering decision, which is widely known within the company.

Since I bought my new 2007 BMW 530I in 2006, I have had a squeaky brake problem - a defect in the rotor. Up to this date, 2012, this problem has not been resolved. I have taken the vehicle into the dealerships repeatedly to fix this issue over the last 6 years, but it has never been fixed, and they never told me that the rotors needed to be replaced to fix the squeaking brakes until now, as my maintenance warranty is expiring soon. Out of all the years I took it in, they never told me this until now, and they appeared to be trying to get money out of me to pay out of pocket. Under the maintenance warranty, I need to drive the vehicle another 14,000 miles before they can replace the rotors for wear, but my warranty will end before I can drive that amount. Otherwise, I will have to pay out of pocket $900 per rotor to replace. I also contacted BMW customer service, and they told me they cannot do anything under the maintenance program and the warranty for the rotors expired already. I am very upset that BMW cannot resolve this squeaking brake issue. Im upset that the dealership never fixed this issue from the beginning, and BMWs poor customer service cannot help me. The squeaking has become unbearable wherever I go. Dont ever buy a BMW; overpriced and poor customer service.

2007 BMW 550i transmission - People, if you having a rough shifting on your BMW, dont take it back to the dealer or no it is not your software. I ran into this problem with my BMW, I try everything, but checking the transmission fluids. AS you know BMW dont have dipstick and the computer is not going to tell you if you need to add the transmission fluid. The transmission have a shifting lever that go inside the transmission, over time it will go bad and that cause the transmission fluid to leak people dont realize that. So change the sleeve to keep it from leaking and add new fluid and you good to go and that how I fixed my transmission problem.

I have a 2015 BMW X5. I drove the car to a neighbors for a birthday party. It was daylight. The parking area for the house, which appeared flat, bordered on a hillside. I was (fortunately) alone. I turned off the engine; normally at that point the car goes into (P) park. I went to the back door on the drivers side and opened it to remove something, then closed the door. At that point the car began to roll, and over the next several seconds it picked up speed, then it went over the edge of the hill. There was, mercifully one lone tree which caused the car on the passenger side to crash and stop. When I subsequently went into the car and looked at the gear shift the transmission was in (N) neutral. I emphatically did not leave the car in neutral. There was approximately $15,000 damage to the car.I contacted BMW about this, really just to inform them. They wanted to inspect the car and the person I talked to at that time said they would consider paying the deductible on the insurance if they determined I was not at fault. This caused some delay but the inspection occurred. Needless to say, they called a couple of weeks later (my original contact had left the company) and said they had not promised anything (that was true); they would not take responsibility. This could have been a terrible accident. Had there been a child, a pet, or anyone else, in front of the car, or if I had walked in front of the car to open the passenger door on the other side--or walked back-- there would have been nothing to stop my getting run-over. I would not consider buying another BMW (this is our second, and generally I like the car a lot) if this problem is not somehow fixed.

Reliable, fast, safe and well built. I had an old BMW that just kept on running even when it needed repairs. It kept going and got me to where I needed to be. This 20 year old car looked no more older than most 10 year old cars and with over 250,000 miles on it. Ran and started up better than many newer vehicles of lesser years and miles; that is until admittedly my dog and I caused interior damage that aged the vehicles appearance. That 1996 BMW 740il was still running and reliably starting every day right up until when I sold it to someone who was willing to fix it up a bit and run it some more. I have spoken to many people that state, BMWs are known to last beyond the 300,000 miles that few other cars make it to.

Totally awesome car; had it 4 years now, only changed the oil 2x -- thats it! Zero maintenance... Awesome! My 3rd and best BMW. Drives like a dream, power is awesome, brakes are excellent, just a joy to behold. The seats are comfortable and the car is very quiet. In spite of the power being awesome, it gets great mileage. My 3rd Beemer and it wont be my last, though I will hate to trade it in.

I own a 2006 BMW and for years this car has been very reliable. I recent detected an oil leak and delayed getting the car into the BMW dealership in Richmond BC to get the problem fixed. As a result the power steering belt and mechanism failed and eventually fell off. I accepted the issues as my error and went to the dealership to get the repairs done. The service person was good and took care of my immediate needs (** I believe). The car was in the shop for 3 days and on the Saturday mid-morning I went to collect my car. They informed me at this time a light was burnt out and that I should change the part. Service person indicated 5 minutes which the job took more than an hour causing me to miss my morning commitments. Although unhappy with the wasted time I still was fine with the service I had received.This is where I have lost all faith with the BMW Richmond, Canada service team. 1/2 hour after leaving the facility my engine light came on. The car would not run at low RPMs and stalled at any stop light that I encountered. Since it was end of the work day for BMW, I returned the car Sunday morning and left a message for the service team to contact me. On Monday mid morning I called to see if they had my vehicle. I was told that they had it but were not sure what the problem was. Later in the day I was contacted and informed that it was an electrical issue. Coincidence? They claimed that the issue was not a result of prior work completed. I struggle with this as they needed to steam clean my engine compartment to assure that the leak was repaired. My understanding is that water and electrical dont mix well together, but oh well I took this one in the short hairs and gave them approval to repair the problem. This is where I lost it. A new service person calls me 5 days after my car has been in the shop to inform me that they have found another leak. Not only was this an oil leak but it was bad enough that the work needed to be done immediately. How does a car sit in their shop for that many days with none of their service technicians detecting the issue? If this was the last dealership on earth I would rather walk than do business with them. They lack customer service skills, poor service team that repaired my vehicle and have lost my business forever. I am in the market for a new car and will drive past them to any other dealership to buy my new car.

I have had my 2011 528I since 09-02-11. Its a great car. BMW advertises that the only thing you have to pay for is tires and gas. I complained about the $1900 NAV system, and that it was not very user friendly, and that my $200 Magellan was a much better device. I had gone to the dealer, asking for a software upgrade, as the device had trouble finding known businesses that I attempted to locate as a test of the system. I was told that it would cost me $400 for an upgrade (which they recommend 4 times a year). I can buy 2 Magellans with free lifetime upgrades for that price. When I complained to BMW USA, they told me they had no control over local dealers, and they could charge any price they wanted. So much for the Tires & Gas.

First, Id like to say that this Driving Experience has been the worst experience on my end. This letter is to notify you BMWNA as the manufacturer that my vehicle is once again at Fort Lauderdale BMW for the fourth time, and I will allow one more repair before my attorneys proceed with the Lemon Law of Florida State. I will also like to ask if anyone at BMWNA has any kind of consideration to at least prorate my monthly charge because of my reoccurring issues with my car. I believe thats just right being that I have to waste money, time and mostly time in traffic and off work because of this issue. Im a very unhappy customer and I will say this now and forever, I WILL NEVER BUY ANOTHER BMW! And everyone that I get a chance or would like to get to hear my horrible experience with BMW I will be glad to tell them of my long stressful/humiliated days. My time with BMW has been enjoying all the loaners that I have acquired since my time with BMW. I really dont know, but BMWNA keeps telling me that they have traded me out of the car twice already so they cant help me in anyway but I dont think its right for me to pay close to $1700 monthly for my car to be in the repair shop constantly.The information in red is of the lady that communicated with me that BMW OF NA cannot help me anymore, when I was having my issues with 2013 328i that the alignment was bad and BMW of Coconut Creek could not fix it. I ask for BMWNA to allow me to trade out of it because of on going issues and Margaret ** I guess said OK but its not like they give me money the first and I still carry the negative equity. Then I got into a Certified New 2011 M3 which had issues from the start. You check all service records on that 2011 M3. They changed parts and I would say out of the 9 months I was on the contract, it was in the shop 4 months. The vehicle had a stalling issue that could not be duplicated but yet parts were changed within the 3 service centers I visited. Coconut Creek BMW, Pompano Beach BMW, and Braman Bmw of Palm Beach. I got loaners so frequently that my phone would automatically sync to the Bluetooth system. Because of my numerous times at service and Margaret ** Certifying that the car would work as intended, it happened again. She first gave $1500 and the trade of my car for a certified used or new car. I said that wasnt enough because at the dealerships I went to they said the bank couldnt allow me to get in to a less expensive car so they then gave me $3500 which I thought was still a low amount being that the BMW stores could not help much so now I have a HIGHER PAYMENT WITH A CAR NOT OF MY CHOICE BUT AN EXECUTIVE DEMO, that the BMW Bank allowed me to get into because of my negative equity on the M3. But I never wanted to get rid of M3, the car was in the shop month after month and I just wouldve thought that since I was going through this issues they would have some sort of consideration and put me into the same car for the same price and not a $100,000 car not of my choice. I just want to say that when I do get the chance to leave BMW of North America I will leave running and never look back!!!BMW of North America has no consideration for your customers. I mean Im not lying of the repairs because they have my service records. I have my service records on this new 650 xDrive. This has been the worst experience and can guarantee you that I will never encourage anyone to buy a BMW and will never get myself into this mess again. Thanks but no thanks.

BMW X1 is absolutely ** car. I am regretting the day I bought BMW -X1 20D from Navnit Motors. It has given me more grief than pleasure, and the guys I bought it from dont even have the basic courtesy to get back to me or call me or reply to my email; attitude stinks, they sell the car and forget about it. Thats the attitude Navnit and its staff has; go to hell. I bought an XI -20d last year, Invoice no ** dated 21-3-12 from Navnit Motors in Narain Pro Audio Lighting Pvt Ld and I have driven less than 3000 km. from 21st April 2012 till 21st March 2013 as the car is still in BMW repair center and I have driven here 6-7 times to my bungalow in Lonavala. I hardly use this car in Mumbai.The front wind shield glass got damaged sometime last year while cleaning the car on the passenger side. I had BMW secure and Navnit replaced the glass and charged me Rs 1500 but I lost no claims bonus plus the headache of traveling from Bhiwandi to Andheri to and fro and wasting my entire day, money and petrol. After that, both the 2 rear windows were not working and I sent the car to Navnit service station and it was stated that the motors need to be changed as they were defective, and the motors were replaced and its working okay now. I dont understand why the motors should break down so easily. This is obviously the case of substandard motors used.Now again the glass has broken on 19th March 2013,while cleaning the car at the same point as last time on passenger side. This is definitely a manufacturing defect. The toughened glass has to take a lot of abuse. Why should it break like this? It cannot even take the load of its own wiper. In discussions spanning almost 2 hours with Prakash **, I came to realize that both the left and right side wipers were different with different curvatures. Prakash stated that maybe a stone or flying object had hit the glass. I physically removed the wiper blade from its attachment and we checked that the lower part fitted on the car was touching the glass, where the crack had started. So we both arrived to the conclusion that the windshield was broken due to the wiper falling on the glass on the passenger side. Further, I let the wiper slip from my hands with its maximum inherent force to touch the glass at least 15 times on the drivers side but nothing happened to the glass. Why should it break the glass not once but twice on the same side and at the same point? A car of this quality is supposed to handle a lot of abuse and XI cannot even take the pressure of its own wiper which is absolutely ridiculous, obviously a drop test with several thousand times drop of the wiper on the windshield which ensures unbreakability by its own wiper is not taken or maybe the curvature of the wiper is such that it breaks the glass or maybe the padding is inadequate but I feel absolutely cheated by buying such a substandard productI am just too scared to even get my car washed or even take it out, for anyone on the street can just accidentally take the wiper up and put it down on the wind shield and the glass breaks again. When I called about the basic charge which was Rs 1500, I was told by Sameera that the charges are Rs 2500 and I would have to pay a couple of thousand more for rubber charges, and when I spoke to Miss ** in Service, I was told that Rs 1500 only need to be paid and not Rs 2500 as my insurance was done in March12 and the charges were hiked from April 2012. I am shocked that anything is quoted just to milk the customer more and there is no fixed policy of Navnit.Further, I had gone to the service station and met the head, Mr. Ravi **, and he was abrupt to the point of rudeness and he was just saying he had a meeting at 12:30 and had to leave and when I told him about the glass breaking twice on the same side and motors failing in almost a brand new car as it is driven less than 3000 km., he just said, It happens, and gave vague reasoning that electronic components like motors can fail without any rhyme or reason. I was zapped by his answer. Now these are high quality geared motors and the test method involves thousands of times to do up and down and 2 motors failing at the same time is not a coincidence and that, too, when we have hardly used the car and in less than a yearFor the record, I would like to state that my son or I personally drive the BMW and we dont let our driver touch the car and even the inside cleaning is done under my sons supervision as we dont hand over the keys to anyone excluding my son and myself. We treat it like a baby. I have been dealing with BMW such as Suchita/Pritesh/Kuber/ ameera,/Ashwini /Prakash (service), Miss **(service)/ Ravi (Service ) but none of them have even bothered to call back or answer my grievance. What precaution has been taken that the glass does not break yet again? I am thoroughly disgusted with the car and specially the attitude of the dealer and its staff. We bought the BMW x1 thinking that we would have a superior quality product but even a Nano costing 1/12 the price we paid would have been better.In my 33 years of driving spanning at least 30-32 different varieties and makes of cars, no glass has broken like this, not even once (wiper touching the glass) or motors damaged within 9 months of use and that too not once but twice, I would take this up on public forum and I am going to put this on all websites of manufacturers of BMWs rivals so that maximum people are aware of this if my concerns are not addressed as it is a clear case of selling me a substandard product and cheating.

My engine seize in the parking lot, tow to a BMW shop, I am told engine need to be replace. Cost to repair just over $ 18,000.00 CA with the add on. Call BMW Canada and tell me Sorry, your warranty is over. We can not cover any cost. As we know all the recall from the USA DO NOT APPLY IN CANADA, they are only on a voluntary basis from the car manufacturer. I install the replacement engine and had to fix all the years 2010 production problem at my own cost. IE new fuel pump, injector and repair of the waste gate, no help because the recall apply only in the USA. This was my first and last BMW because of seizing injector leak hydro lock engine.

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

I purchased a used 2005 BMW 525i almost two years ago and it had 52,000 miles on it. Thank goodness I decided to purchase an extended warranty through my lender because at 75,000 miles or so, my transmission started acting up. This vehicle has not been neglected and has been taken good care of. However, I had transmission fault messages on my computer, so I took it in. Turns out that my transmission needed to be replaced. After my $7,000 transmission was put in, I still had problems. They reprogrammed the vehicle to try and fix the problem, and Im still having problems. Its also really slow on take off and it shifts from 2nd to 3rd really hard. And when I slow down, it shifts really hard from 2nd to 1st. All in all, my warranty company has paid out over $10,000 in repairs over the past two years, almost half of what I paid for the vehicle. That is just ridiculous. Ive read so many peoples horror stories about their BMWs transmissions failing and I just wanted to share my story too. I know that BMW is not taking responsibility for any of their vehicles so I felt like I should share. The more people that come forward, the better. Maybe one day BMW will own up to producing some rotten transmissions in their vehicles. All I can say is thank goodness for warranties. But its not about that. Its about your car, your BMW that you love so much, being in service for a month, and having issue after issue. Its frustrating and BMW needs to to tighten up their products.

BMW Financial is irresponsible and incompetent in managing consumer accounts. I had an account with BMW and made payments through Moneygram over a period of four months. Moneygram was not informed BMW was no longer using their services, even though each payment appeared to be received by BMW Financial. My car broke down. I took it to the dealer and it was repossessed for non payment, even though I had receipts indicating payments had been made. As a result, I was stranded in another state with a child. And they wouldnt accept the payments, even though cash was offered to immediately cover the payments they purportedly didnt receive. I will never buy another BMW or deal with their financial services, which appear to be managed by over zealous teens. They have no future other than pretending to have authority over people who drive cars they otherwise probably couldnt afford.

2013 BMW X6 M - I bought this piece of crap used with only 20,000 miles on it. I drove it for only 4000 miles. After 2 months in and out of BMW dealership they are not capable to find out the solution for these issues with the front lights. Im totally frustrated and mad for the lack of response of BMW on this case. I paid 85,000 dollars for this piece of trash. I cant believe Im totally disappointed. BMW sucks. This is the last time Im going to buy these cars.

If I could give less than one star I would - Id like to share my story how Passport BMW located in Camp Springs/ Marlow Heights MD screwed up my fuel pump recall causing the fuel pump to leak gas like a faucet. Ive since contacted BMW NA who has been less than helpful facilitating my effort to have another dealership look at the car. Anybody else out there having issues with BMW, I will never buy another BMW.

We are in the market for a newer 3 series BMW sedan. Our current 2002 325i has 240k miles. I have been a faithful BMW owner since 1970. But after the problems with our 2002 325i engine I am not sure about BMWs in our future. Last April we on a road trip to visit our son in Asheville, NC with the intention of purchasing a 3 series BMW. Our experience at BMW of Asheville was not impressive. We found a car during a web search of BMW of Asheville website. We were greeted at the door, offered a drink of water and introduced to sales specialist. The car apparently had some theft and paint damage while at the dealership. So the car was in the paint shop. But after an hour we were getting annoyed having not seen or Sat in a car. Then I noticed our sales specialist jumping in the air with a key fob I assume trying to locate the car.With Millions of dollars in inventory it would seem simple, to note on the inventory number where it is located and status. The dealership giving us excuses just lowered our confidence in the dealership. In the future I hope customers find a different experience than we had. Still needing a newer car we are looking at a 2007 328i. But after reading the reviews posted here. I am seriously questioning what I am about to do. Can I just on faith that it will turn out okay. Or will the insensitivity of corporate wear me out!

I would appreciate the concern regarding numerous attempts to keep my 750 LI out of the shop. Over the last two years I have not driven my car 2 months straight on a 70k certified vehicle. Is this the expectation when buying a BMW or did I luck up on a lemon? Sincerely, Disgruntled customer.

At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

BMWs are the most reliable cars. They always look new as they keep, for the most part, their beautiful design. My car has 56,000 mi on it and is a pleasure to own. It is made well and is basically trouble-free. My older car has features that new cars have only gotten years later.

I send my car to BMW of Main line on Bala ave, Bala Cynwyd PA to fix the engine as I noticed a white smoke come out of tail pipe. The car have only 80 K. After they take the car for about month they give me the car. I drive the car for about two months. It was time to change the oil. I go to another BMW dealer closer from my new home. After they change the oil I noticed a ticking noise. At the time I go to pickup my car, they inform me that this issue inside the engine and I should take the car to the dealer who open the engine for me as this engine should be under cover. I called BMW of main line and I called BMW of north America. NO one helped me, no one even their manager told me to take it to BMW who change the oil and the one who change the oil, they told me to take it to the one who open the engine. They forgot that both of them are BMW and I dont care how they deal with this thing. I just need this ticking noise to be fixed. They only smile on your face when you are there to buy a car, then when you go back to fix something that they cant handle they just keep ignoring you. They look for cheap mechanic to handle our cars. They are not professionals.

Great cars, drives impeccably, corners like it’s on rails, fast. All wheel drive, aluminum front end so it’s light and agile, smooth 6 cylinder engine. Comfort seats are awesome and plush along with comfort access for convenience.

BMW North America did not want to fix the well known problems for BMW 328. The mechanic at the local BMW dealer said that the radio unit needs to be replaced. The car had a CPO and was within the CPO time frame and under 100,000 miles.

A tech has been promised to come out to the dealership to try and find out why the MPG are so bad on a 2010. They e-mail me from headquarters between such and such day; they either dont call and let me know they are not coming, or I go and get a loaner and they come for ten minutes and then leave. This is actually the third time I have tried to have the car looked at. I cant just drop everything the night before and go and get the loaner and leave my car.Some of us do have other things to do in our lives. Communication between the dealer and the customer care of BMW is awful. You would think they would let you know the exact day and then have a loaner for you, not so. The dealer is also frustrated. Their follow-up service is the worst ever of any car I have owned, and that has been quite a few over the years.I paid over 4000 dollars extra for the car to get good gas mileage and have asked every time when I bring it for service to check it, and nothing changes.

I have a 2008 Z4 convertible with an electronic roof mechanism. The problem I am encountering is that the roof retracts into a separate chamber that has not been designed to evacuate the water that accumulates when it rains. So what happens is that the roof motor sits in water and corrodes over time. The repairs are about two thousand dollars each time since it is extremely labour intensive to remove the roof and get to the motor. This is the second instance where I have run into this problem and the roof retraction has failed. BMW are aware this is a known problem with multiple failures each year however are unwilling to re-engineer and find a permanent fix to the problem.

This is another long history with the great BMW dealership! So one day Im enjoying my BMX X5, you all know what Im talking about. Get a new car, and its a good feeling! UNTIL!!!! You start to Experience Issues. I just got a new BMW and dont know mechanics so you have to take it to a dealership. Now I take it to Chapman BMW, And remember I have a 2003 X5 its the 4.4. They came out with a Estimate Bill for $7800. I was like what!!! So I work on cars for a living and I know they full of you know what, when they say that number. Cause I fixed most of their list for under $1300. They get you with their labor 1st, then the parts! In capital letters SHAME on you BMW!! So then after all the parts and time to fix her. 4 months later I start to Smell of burning coming into my vents also a noise coming from the rear and sound like my rear differential. So I take it to BMW and they tell me I have no leaks nothing burning, everything is great. Well I take the car back thinking that BMW knows what theyre talking about, WRONG!!! I smell it again so I call my service advisor to tell him the same thing. I smelled the same smell and I hear the same noise so I take it back. So then two weeks later they get back to me saying that my transmission is making that noise and that smell is my valve covers leaking onto my headers which I had just done my valve covers. Tell them really? But before this you said I was good with no leaks? I tell them off a little cause they have no clue what theyre doing! Well they do cause their Ripping off all of us these insane prices! Ill make it short now! I pay $798 to fix the Smell they said, and the Transmission is going out! They said! Get the car back two months later and what do you know I smell the smell again! I paid them to do a job to take care of the smell and see what that noise was. Well smell everybody is called the oil separator, I changed it for $30 and fixed it myself! The noise is my rear diff, like I had told them before but they said trans! They need to make things right for what we pay!

BMW keyless engine continues to run when car is locked. BMW have not responded to emails, the local garage booked the car in to see if they could accommodate the mirror folding but said the engine issue was a known issue that BMW have decided not to do anything about. They were also unable to sort the mirror issue out telling me l should have brought another extra which would have made that possible?

I own a 2003 BMW X5. This car is a real nightmare. Over the past two years, Ive had the following issues: overheating, driver side windows arm broken, leaking sun roof, amplifier not working, LCD display fading, leaking power steering fluid, leaking engine oil, all door handles broken, broken rear axle arms, unexpected engine shutdown, leaking break fluid. That will be the last time in my lifetime that I will ever buy anything that BMW makes!

I have recently bought a new BMW 335i GT from Patrick BMW. Before the purchase, I was told by the sales person that the advertised the car would provide the fuel economy of 20mpg in city and 30mpg on highway. Also, I was told that on an average, I would be getting around 24-25mpg as I live in suburbs. Ever since I bought the car, I was getting the fuel economy of around 17-18mpg. If I drive on highway, I am getting around 19-20mpg which is far less than what it is advertised and what I was told before the purchase. I have reached out to the BMW service multiple times but I was getting a constant response back from them saying that they couldnt find anything. As per the dealers advice, I have reached out to the BMW customer care hoping that I would get a solution from them. Its been more than 2 months since I have started interacting with BMW customer care and I have called them a number of times. Every time I call them, I am being told that someone from BMW North America service will look into the car and the dealer will schedule an appointment for that which has never happened in spite of multiple follow ups. I am completely fed up with this. It is clearly evident that there is something wrong with the car. I have got a car with a major flaw and nobody from BMW is even taking care of this in spite of multiple complaints.

We leased 2013 X5 for three years and had to replace the tires around every 8000 mil. Even we have done the regular maintenance, the tires wearing are not match. I only can come out a reason is they have alignment flaw. By the end of lease, we sent the car to the Ontario dealer for pre-inspection. Estimated end lease cost was $950 on Feb 9. Returned car 10 days later, the final inspection at same dealer came out the end lease cost to $1401.20 ($51.20 is overmileage charge, $400 Exterior Wear). We were disagree the new cost and agree to let BMW Financial Services to do the final appraisal. Today we have received invoice for total $2563.30 (Extra charge: $400 Excessively Worn Tires or mismatched Tires and $1000 Exterior Excess Wear). What is a guideline for BMW to do the end of lease appraisal? Be careful when you returning a leased car and not continue to buy BMW.

We love the style lines and color of BMW 328i. Its a well-rounded car with its size, luxury features, maintenance and insurance costs. When test driving it we were really impressed with how quickly it responds to the driver. It drives like a dream. We also like the convenience features, quality feels when you close the doors and touch the fabrics/ Materials used inside. Very pretty color and we enjoyed the car dealerships low pressure, friendly and helpful attitude. Phone interaction and price were all attractive to us. However, I wish the engine sounded deeper/ Stronger. Wish it had a standard rearview camera, it seems strange a luxury car brand would not have this as standard today. Also, why do all BWMs eventually smell like crayon?

I leased a brand new 5 series and it had a rodent nest and the rodents ate up all the wires. The power steering went after only having the car for 7 days. BMW headquarters does nothing for you. They claim the dealerships are individual owned and you have to deal with the service manager. Never ever again will I go back to BMW after this.

I purchased a Custom 530i series in 2005. The car has been the best in performance and care. We only just recently had to invest $ into the car and it has 119000 miles on it and that was for brakes. The only issue I have to complain is replacing tires every 2 years. Yes the handling is awesome BUT they should warn you that it wears on tires more than the average car.

We called BMW for 2011 X5 about problems almost every month with engine sign and more. BMWs answer was You didnt buy new BMW and you have 40k miles already so we cannot do anything, sorry. I asked Mr. ** for supervisor, he said, My supervisor (**) will tell you same thing & refused to transfer or provide her contact info. Anyway, we have numerous repairs done under warranty in last 2 years and ongoing... We have driven BMWs for over 20 years & now I can say very clearly Dont get heavy scrap with overloaded, computerized, constantly failing components with BMWs policy to keep making service money without caring for customers at all. In 2014 we owned BMW 2011 X5, 2001 740iL, 2008 335i, 2005 325xi, 2003 X5 & 2003 M3.

There are so many issues reported for this vehicle (BMW 745), they have become essentially worthless, so my issue is not with any particular problem as most have been stated already. My issue is that when is BMW going to be held accountable for not doing their own issued TSBs when the vehicle was in for service and still under warranty. Okay so now I will state a particular problem (like we need another). COLD CLIMATE CONDITIONS TSB S.I. B11 01 07 October 2007. In a nutshell it states that in cold weather conditions, the crank case ventilation valve may freeze causing a leaking oil filler cap, leaking or broken valve covers to complete engine failure. What does BMW mean by extremely cold climate conditions, by reviewing forums etc. where the problems have been reported. This extreme cold area appears to be anywhere that it might snow! Being located in central Alberta, Canada is now apparently the equivalent to being in the arctic circle, then again so it would appear for locations as far south as Michigan. One must wonder where the BMW engineers developed the car, my guess Germany, but alas it would appear that Germany must have been unseasonably warm during the testing of this engine. How this is not a mandated recall is beyond my comprehension. But wait it gets even worse! So the valve gaskets start to leak in fall of 2013, I take it in for the repair and the work is performed, but leak persists, then it is discovered that the BMW dealer here in Edmonton supplied, standard valve cover gaskets, not the gaskets referred to in the TSB issued in 2007. Being Edmonton, why would they even supply any gaskets, that were not cold weather approved. Its just not an issue with the 7 series as it also exists in the 6 and 5 series. When it comes to the X5 AWD, where does BMW think their North American customer base is... California? I am the original owner and the car has all off 114,000 Kilometers on it. Does BMW make a good car... no, do they care... no, would I ever buy another ....no. Would I recommend anyone buy one... no. Hopefully this complaint will be read by people doing research prior to purchase and they can avoid the incredible frustration of being a BMW owner.

I recently submitted a survey of my recent visit to the local BMW dealership (Schafer BMW of Wilmington, NC). I stated that I had taken my vehicle (2011 X3) in for a problem with noise coming from the passenger side at speeds of 45-50 MPH. The dealership stated that they too heard the noise and it was due to the tires. With 30K miles on the tires and their recommendation, I purchased 4 new tires, had them balanced and a front end alignment. Two weeks later I noticed the same noise coming from the same location. I returned my vehicle to the same dealership and again stated that the same noise was coming from the same location even after purchasing 4 new tires with an out of pocket of expense of $850 for tires, mounting, balancing and front end alignment. The dealership now states the noise is coming from the exhaust and not the tires. The resolution is still pending and BMW Customer Relations and Assistance states that they cannot reimburse me for the tires or accept responsibility of the dealerships misdiagnosis. Help!

This is my first experience owning a BMW. I have owned Chevy, GMC, etc. The technology in this car is amazing. The lighting, the craftsmanship and even the quality of the paint job surpasses any other car Ive owned. The 8 cylinder engine drives like a dream. The car and maintenance is pricey. But so worth it.

I have owned several cars, and in the modern Era, the E60 535i started off with tons of trouble, along with my X6M. My E85 Z4 was an amazing car, even if it was not a drivers car with the electronic steering, but I loved it. I got the 535i as a daily driver. Water pumps (2), fuel pumps (2), disintegrating chargepipe, multiple injector replacements (2x had all of them replaced), the mystery 30ff error nobody can fix, the seat mat/airbag issue, the wastegate rattle and it would not be a BMW without a leaky valve cover gasket. There was always something wrong. So I bought an X6M a few months ago. Airbag recall, battery recall, injector recall... I have owned E30s, E9, E38, E39, E85 and an E31. Mostly trouble-free cars, then came the turbos and BMWs total inability to make a good engine that does not start causing issues, interiors that look dated and recalls that keep it parked more than I drive it. Even the driving experience has gone to hell.

The remote key on my 2006 330xi stopped working and would not unlock the car. Once inside the car, I tried the central unlocking button on the dash. It locked the driver’s side door but did not control any of the other doors. Before leaving the car again, I therefore pushed down the lock buttons on the passenger and rear doors. At this point when I tried to open any of the 4 doors from inside the car using the door handles, they did not open. None of the car doors would open from inside the car. This is a frightening and potentially, a very dangerous defect in the cars design. BMW of NA will not acknowledge this as a defect or a safety issue. The only thing they are sure about is that they will not pay for it.

I bought the car on July 2011 as a brand-new BMW 316i from the Bavarian branch. I complained 3 times to the Katamia 4 Maintenance Cairo Branch Bavarian Auto Group after-sales department that there is noise while driving on the right chair and door. I didnt fix it yet as it is a new car. I was very frustrated that a BMW car makes such noise, and this is my first time to drive a BMW car.Then I had the accident. The car was entered in the maintenance section on January 30, 2012. The first report of the BMW-Kinematics Diagnosis system didnt show the chassis issue. Then suddenly, I received a call last Thursday that the car has issue with the chassis and that it needs to be fixed. Please find below today update:Today, I went the Katamia 4 Cairo Branch (BMW Bavarian Auto Group after-sales department). The maintenance engineer Mohamed ** responsible of my car highlighted that the car chassis needs to be fixed and that its not related to the car accident and not related to another accident. And he confirmed my view that its related to the car manufacturer issue. I contacted the center head, Mr. Mohamed ***. He was on vacation, and he recommended to contact engineer Mohamed **** to have the feedback and technical opinion of the car status. I requested to have a technical report from the Bavarian Group for the car status. As an overview, the car chassis has issue before I bought the car, as its not related to the current accident or another previous accident.I am really in unclear situation, since I bought the car. Actually, its my first time to bought a BMW car, and I am totally disappointed, as I am working in German Company Siemens Healthcare. I am quite sure that BMW Bavarian group will handle the case in compliance and in a fair way to ensure customer satisfaction.

Had a call from BMW financial services rep who asked that I have payment overdue, the payment overdue was for NSF that happened 30 months ago and now they are asking for it. Very racist, was trying to educate myself on finance laws as she must have seen my name and thought since I am non **, am illiterate and all of this without being aware of my background. Went on about how she has wide experience in finance. For $50 she wasted my time and even after asking her to take money from my account she continued with her rant. Never ever again I will buy BMW products and recommend the same.

This vehicle really is the ultimate driving machine for its segment. What it lacks in luxury it more than makes up for in performance. I only gave it 4/5 stars because I favor comfort over performance of which BMW prioritizes oppositionelle of me. Only complaint is that AppleCarPlay is subscription only as of today. Hyundai includes it standard.....not a good look.

There is a recall on all BMW N63 vehicles for excessive oil consumption bulletin B001314) customers care package. My BMW 550i GT is consuming oil and white smoke is coming out the tailpipe. I took my vehicle to BMW and they refuse to perform the necessary repairs included in the ccp, my crankcase valves, also the cooling hoses. All this is included in the class action suit they claim I have a engine leak. The engine is leaking because the valves are worn and need to be changed. I need help getting them to conform to the ccp. The people at BMW say I need to replace my engine at a cost of more than 15 thousand dollars and due to the mileage on my car 106 thousand they are on going to pay 4 thousand dollars. So I’m stuck paying more than the car is worth unbelievable. Don’t buy BMWs because it’s only a matter of time before your valves go bad as they use plastic parts throughout the engine.

I purchased a BMW 5 series, new, on July 10, 2010. The car is 1 1/2 years old. It has been in the service center of Vista BMW, which is where I purchased it from, more than I have driven it. First of all, when I purchased the vehicle I was not informed I had run-flat tires on the car, nor was I offered a replacement warranty option. Naturally I did not think I had run flat tires on the vehicle since there is a full size spare tire in the trunk, which cars with run flat tires on it typically do not have.Then of course I have had multiple problems with the tires and the computer that registers the pressure in the tires. I brought my car to Vista BMW service several times and they kept resetting the computer system so the tire pressure did not register low pressure, never telling me I had problems with my tires. After the pressure light came on for the 10th time, I brought the car to an independent tire dealership, they put the car on a lift and showed me the tires. The front tire had a nail in it and that was why it was losing tire pressure and both rear tires had the steel belts sticking out of them and thats why the tire pressure indicator kept coming on. Yet I had brought the car to Vista BMW on many different occasions and never once did they inform me of the problems with the tires.Leaving me in a dangerous situation everyday, driving this vehicle. I ended up replacing the tires with regular tires after having the car for 1 year at my own expense. The other major problem I have had since I purchased the car, is the constant internal squeaking of the car, which sounds like all the doors are loose from the inside. The squeaking is so loud you can hear it over the radio. Again, I have brought my car into Vista BMW service and they claim the seal on the doors needed teflon tape to stop the squeaking. They proceeded with the repair and the noise was gone for a couple of months. The noise returned and I returned to Vista BMW service. I was then told 2 different solutions by 2 different service advisers.One adviser said the seals of the doors needed to be replaced, the other said no, that they were going to tape it again because that was what the manufacturer suggested, which is what they did, placed tape again. The noise was gone only to return a couple of months later. I believe I went back again another time for the same problem. I have to review my service tickets. I just brought the car in again to Vista BMW service on January 26, 2012 because the doors were squeaking again and I was having other problems which have still not been fixed ; (replaced windshield wipers, which dont clean the windshield and are extremely noisy, asked to have wiper fluid put in at service appointment, they put in plain water, interior vanity light out, still not replaced, and on curves a yellow light on my dash board which is a circle with a triangle in the middle flashes, I have brought the car in for this several times and it still has not been fixed).I spoke directly to the service manager at Vista BMW, Don ** and he reviewed my complaints, which he assured me would be taken care of. I have not heard from anyone since the car was dropped off on the 26th. Today is January 28, I called Vista BMW service today and asked for the service manager and was told he would call me back. A valet from Vista BMW called me back and started reading off my ticket of what was addressed, yet had no knowledge of me or what has been happening with my car. The service manager assured me on when I dropped the car off that the door seals would be replaced, not taped again. I asked the valet again to please have the service manager call me back about my car.Mr. Don called me back today and told me they taped up the doors again. I began telling Mr. Don what he had told me, that the door seals would be replaced as well explaining all the unresolved problems I have had with the car. He expressed that he did me a favor by getting involved in this particular situation and that he test drove my car and the squeaking noise was gone. I expressed to him again that he assured me that the seals would be replaced and not taped. His response was, “Fine, we will replace the seals but I can not promise the squeaking noise will not happen again on the interior of the car.”I expressed to him the car is 1 1/2 years old and still under warranty and this should not be the case. Mr. Dons response was, “Well, thats the way it is and there is nothing you can do about it. We will not replace your car and you are in no position to declare Lemon Law on your car since you have 30,000 miles on the car.” I told him I never mentioned Lemon Law and wanted my car fixed once and for all. When I asked him about the other problems I brought my car in about, his response was, “I did not read your service ticket so I dont know.”I am beyond frustrated, I have never had a new car in service as much as my BMW, I have also never had such poor service from a car dealership. This is my first BMW and will be my last. I had several Honda cars, new, and never had a problem with these cars or the service and I spent half the price on the car. Is it too much to ask to have your car fixed properly? Or that a new vehicle not have a multitude of problems?

The X1 is like a slightly elevated station wagon. I am small so I like its size. I bought this car used (could never afford a new one) and it appeared to be in good shape... 2015 - only 60K. It had been well kept. It also had all the bells and whistles (paid for by the first owner): heated seats, heated steering wheel, xLine, GPS, backup camera... Pretty loaded AND new tires. I love it. Zippy enough... Good MPG 34 hwy 24 in town. I have owned a number of BMWs and this is a true BMW. Others I have owned have worn the title, BMW with more flash and style. However, this car is fine for me.

Friends and family I wanted to share my recent experience with BMW to forewarn any of you who might be considering purchasing a vehicle with them. Although this post is long, I please urge you to read through and leave comments and share to strengthen my case against BMW. I own 2010 535I GT. Summary of my experience: I had initially gone to BMW to repair a faulty water pump, where they should have also discovered the other issues they later diagnosed during their 27-point inspection. These issues were overlooked and I had to bring my car back to get re-diagnosed, where they estimated $5,700 in repairs. After the repairs were done, a new problem arose, and funny enough, the new problem is the result of them fixing the initial issue, which they still have the nerve to charge me to fix. Read the full story below:I first noticed an issue with my car 2 months ago when my engine started overheating on the freeway. As a result I towed my car to McKenna BMW in Norwalk, CA where I paid close to $800 to repair a faulty water pump. Close to two weeks later I found another issue. This time the problem was the headliner on the sunroof. I brought my car to BMW of Ontario where a full inspection was done. The diagnosis: replace the headliner and repair leaks in valve cover gasket and oil filter housing. Total cost estimate for repairs: $5,700. After making a fuss, they agreed to a 25% discount and since I had guests coming in from out of country, I okayed the repairs.After that I started checking reviews online. I noticed that quite a few people had complaints about headliner malfunction. One was at 14,000 miles. Had I been using my sunroof, I would have probably discovered this problem sooner and would have been a part of warranty. I do think it is a faulty part and manufacturing defect. After I picked up my car, I got on the freeway and heard noise from the roof again. Stopped by home real quick to pick something up. As soon as I turned off the engine, there was a big squeaking noise coming from the engine. Took the car back and had a test drive with the service manager on duty, and he concurred with the two noise issues and promised to fix them. A week later the service advisor contacted me saying the noise from the roof was fixed. However the squeaking noise was a result of repairing the gaskets. Explanation was that when there was a leak in gasket, the air had an escape route.After replacing the gaskets, the air had nowhere to escape, thus making the noise. To eliminate the noise I would have to pay to replace the valve cover. Beware: If you are buying a brand new BMW, there would be a squeaky noise from the engine because the gaskets would be new and the air would have nowhere to escape (lol). I contacted BMW corporate to explain my situation and to be refunded for my repairs, waste of time and inconvenience. They dismissed my claim and said there was nothing they could do since I no longer had warranty. I definitely feel profiled as a woman, and I feel like the BMW dealership preyed on my lack of mechanical knowledge to squeeze me for every cent. This was a truly exhausting and upsetting customer service experience. I expect much more from a luxury car company.

I have a 2007 BMW 328xi that I have been having gear, transmission and electrical, air conditioning issues. The car shuts off, stalls and shuts off, air conditioner doesnt work, alert lights on dashboard light up and now gears arent shifting and car cannot move into drive, reverse, neutral and park. So now I have no car. BMW has just given me the run around not addressing the problems finding other issues just to cover and hide their blatant disregard of the 3 series issues. I saw that there are many complaints and the there is a place to officially file a complaint to NHTA 888-327-4236. Please file a complaint if you’re experiencing any issues. BMW cant continue to ignore the issues and try to hide all complaints like they dont exist! And someone gets killed. Please FB or Twitter to get the word out!

BMW X5s include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

I love BMW. BMW cars are well manufactured and can last a lifetime if properly maintained. Many people with these luxury high end cars do not understand that regular maintenance alone will not allow for any problems to come up. Its a car, IT MUST BE DRIVEN! I cannot stress that enough. Many people come in complaining of a problem when it is just a common thing to happen.

I bought my car in May. I unfortunately hit a deer at 60mph. I walked away without a scratch as the car protected me completely. I hit the deer head on. This is as safe as you can be in this car. The performance is amazing and you get great fuel economy. I highly recommend this car.

The Front Seat Occupant Protection Mat icon on my 2007 BMW 328XI has been displayed on my dash instrumentation for over a year. I looked up the recalls on this vehicle on www.safecars.org and it indicated that the model was recalled. The summary at the website stated, In the event of a crash the front passenger airbag could be deactivated increasing risk of personal injury.I called BMW Customer Relations to inquire about the recall and the representative informed me that my vehicle VIN number was not part of the recall. He informed me that my vehicle was not in that production run, although it was produced the same year. Therefore my vehicle did not meet the requirements for the recall. I understand that numerous BMW owners have made a similar complaint about their vehicle and recalls are usually initiated in this manner. Regardless of the production time that my vehicle was made, my vehicle has the same defect as the other vehicles and should be replaced by BMW.

Electrical fire in 2002 BMW - Smoldering wires caused the cars GPS and radio to stop working. The insurance said smoldering wires, not a fire, and refuses to pay. The insurance company (Wawanesa) also states that radio and GPS are aftermarket products, therefore not covered.

I bought a new 2013 BMW 328xi and at 17,000 kilometers I experienced shuddering when braking. Upon further inspection I was told my brake rotors were rusted grooved badly. Contacted my BMW dealer, and he promptly told me that brakes are not warranted, and it would cost $900 to replace them. There was very little wear on the pads or rotors - I questioned why I would replace them with BMW brakes, as the first set rusted out in only 17,000 kms???? And the new ones were NOT warrantied also!!!!!BMW head office in Germany emailed me that you must dry off your rotors after theyre wet!!!!!! My local service place laughed and said that that was almost impossible short of taking all the wheels off!!!!!! Normally car companies do not warrant brakes because they are considered a wear item, which makes sense, but mine were NOT worn! I replaced the rotors and pads with aftermarket ones that WERE warranted and would not rust! I am now taking BMW to court to get my $900 back. BMW were not even interested in finding out what conditions would cause the brakes on a $60,000 car would rust out before the FIRST oil change was even due. Please let me know if anyone else has had this problem.

Driving on major road and car suddenly dies with warning that drive train malfunctioned. Car would not restart blocked a lane of traffic, feared being hit from behind since on major roadway. Car had to be towed cannot put in neutral to pull off roadway. Thank goodness police office was able to park behind and flashlights until tow truck arrived. Disappointed in 2014 BMW 328i.

Ive spent so much money getting this car (2010 BMW 328I) repaired, I should have bought a Kia or something cheaper. 3 belt replacements, radiator replacement, cracked rim, I could go on but I wont. This used to be a reputable brand. Next car will be a Ford or Chevy.

Clear coat failure, 2007 530i - Early in 2011, I took my BMW in for service to Bert Smith BMW in Saint Petersburg, FL. While the car was there, I had them look at clear coat that was disappearing from top surfaces on my car. They informed me that it looked like production defect so they would get a BMW rep to come look. Supposedly, the rep checked it out and deemed to be environmental issue. What the heck does that mean? If you live in FL and buy a $56,000 BMW that it is normal for the paint job to last 4 years tops. My neighbors Hyundai still has a beautiful paint job (same climate). How ridiculous. BMWNA Customer Relations deals with these problems like idiot robots. Anyone have any ideas?