I have a 2008 Z4 convertible with an electronic roof mechanism. The problem I am encountering is that the roof retracts into a separate chamber that has not been designed to evacuate the water that accumulates when it rains. So what happens is that the roof motor sits in water and corrodes over time. The repairs are about two thousand dollars each time since it is extremely labour intensive to remove the roof and get to the motor. This is the second instance where I have run into this problem and the roof retraction has failed. BMW are aware this is a known problem with multiple failures each year however are unwilling to re-engineer and find a permanent fix to the problem.

The appearance of the 330is is way off. The reason why we as public is going wild over the e30 325is is because of its boxy body shape as it is to perfect, the amazing sound of the M20 2.7 motor and interior. I would prefer revive the original e30 325is with a slight twist of lil bit of modern interior updates and wheels but leave the appearance and motor as it is.

I purchased a 2011 BMW 528I from Pattersons BMW in Wichita Falls, Texas in July 2011. The car almost stalls when you stop and try to start again. The car hesitates when going around a corner and almost stalls. I have almost been run into because the car cannot leave a stop light like normal cars and people are in a hurry behind you. The car has been into the dealership six times and even the factory representative tried to fix the problem. No success resulted from all these attempts to fix the problem and the BMW solution is this is a characteristic of this car and all BMWs 528I have this characteristic.The salesmans car I drove did not have this problem and I doubt if any other 5 series has this problem. This new feature on 2011 BMWs is like fly by wire, in that there is no linkage between the engine and the footfeed. The computer responds to all controls within the car and somehow I have the slowest response computer, since computers were invented. If a, F-16 had this response time, the pilot would be dead and if I continue to drive this vehicle, I may be dead also.

Several months ago BMW sent me a letter to bring my car in to be service for a recalls and/or updates. They returned my car stating they would contact me later to finish the job after a part they needed came in. A few months later they called me to bring my car back in. A week later, I received a call from a service department person saying they broke the engine coil off my car and will have to take the whole engine out now. Im nervous because my car was driving fine before I got the letter and the call to bring my car back in to BMW. The guy who kept communicating with me said hes going on vacation for a week but someone else he named would be taking care of things. No one contacted me about my car. When he returned from vacation he called. He said he was back and they are waiting on a part and when it come in they will pull my engine out.I asked, Will it driving like it was when I bought it in? He replied, It should be better. Im knowing, nothing was wrong with my car. I didnt even know why or what needed updating. He said the mechanic is going on vacation now for a week. A week later he called saying, Im just calling to keep you informed and we have another car engine on the table right now and as soon as we finish with it, were going to put yours on it. My husband is in from Florida and hes asking me how do a car going in for updates end up having the engine pulled out of it? He following up saying, Once they pull your engine it will never drive the same again. Another friend whom is a Director at a college stated they would have to give me a warranty stating if anything happens to my engine they will fix it no matter what the problem is or give me a new car. Im more scared and upset.The following week the service person call me again on Friday saying, Well we finally got your car in and getting ready to work on it and you should have it back by Tuesday or Wednesday. So far they have had my car a month so I drove to BMW when they were closed on that Sunday and across the street from them sit my car with a small plate hanging off the front of it by a wire and parked crooked. Now, Im upset and all trust of the one keeping me informed is all out the window. I called and left him a message about me seeing my car on the other lot. He called back saying they are working on it now and it should be ready by the end of the day. I said to him, Im concerned about my car sitting for weeks and whether it will run right. He told me they ensure whatever parts they put on it for two years. I didnt feel that was good enough.I got a call from him later saying, Your car is ready but in all honesty I just dont feel right giving you back your car without the mechanic driving it for the whole weekend and hes getting ready to put some miles on your car. I said, Well have him drive it on the highway to make sure its driving ok and he said he will. Maybe the mechanic is driving it out of town for the 4th of July.My car is a fully loaded pearl color 750Li xDrive Super Sport Twin Turbo Engine, which I made a payment on in June as it sat on BMW lot due to their mistake. They tried to put me in a 3-Series. I wouldnt take it so they put me in a 5-Series with Sam Swope courtesy vehicle in big bold letters across the back window and had me return it because they sold it, they said. I had it for over three weeks. They put me in a black 5-Series afterwards that is more up to date and I still have it. Basically, BMW has had my car for about 6 weeks and the mechanic still have it at his house right now somewhere.

I purchased a BMW 323i on 19, January 2012, chassis no. **, customer order no. ** from Auto Bavaria at 3A Persiaran Kerjaya, Seksyen U1, Glenmarie, 40150, Shah Alam, Selangor, Malaysia. After using the car for about a month, with a mileage of 1,600 km, I observed a bulge on the tire (continental run flat). After sending and requesting for a change of tire on many occasions, my request was denied.BMW cited external factors for the tire bulge, thus declining my request for a new tire. My claim was that the car is still under warranty; BMW staff even agreed that this is a common problem with this kind of tire. If so, why supply such tires for my car? Even if there was an external factor (as claimed by BMW), it must have been minimal as there is no dent on the rim or the body. If the tire can’t withstand a small impact (if any), it must be a sub standard tire. Thus, I request for a new high quality tire for the car. Please advise, thank you.

I purchased a 2013 X5 on 5/22/13 and it has been in the car shop over 2.5 months. I am beyond frustrated in dealing with the dealership and BMW North America. Ive gone in for rattling noises that took them 2 times to fix and now my module that holds the lights, Bluetooth, SOS button, etc. will not work. This is the 3rd time in the shop for the module issue, BMW has switched out the module twice, and has rewired it twice but they still do now know what is causing the issue. They have had expert technicians that came out and conference Germany but no one knows why it sometimes work and sometimes doesnt work. All I am asking for is for BMW to give me a fair trade for the car but they are not willing to so. The reason being that this is not a safety issue. How do I know it wont be a safety issue in the long run?

There are problems with the car from poor workmanship that BMW wont address that are expensive to repair. As a result I will never buy another BMW. During the years around the time my car was manufactured, BMW had a wiring problem with the backup and tail lights, but refuses to accept ownership to correct the problem.

I own a 1999 BMW 328i e46. At 0715hrs March/23/2017 I was driving to work when out of nowhere and for no reason the drivers side A-pillar and door airbags deployed striking my left arm leaving a bruise and pushing me towards the center console. I contacted BMW of North America and spoke to a representative and was asked to deliver the vehicle to the nearest dealership so they can perform an investigation. At 1525 hrs April/11/2017 I contacted the representative at BMW, she told me that the sensors sensed an impact even though there is no recent physical damage to the undercarriage of my car. She then proceeded to tell me my cars suspension is worn out and couldve caused enough shock to set off my airbag.Instead of taking responsibility for an obvious manufacturer issue she then tried to blame it on age then changed back to a sensor recorded an impact. Then offered me $1500 to Help with repairs to my car in-house only. I need my car. Its how I get to work so I can take care of my family. I cant cover the existing amount of $3000 to cover the rest as quick as I need my car! BMW should pay for all the damages! Airbags should NEVER deploy without an accident! The car broke itself and tried to kill me in the process. Luckily I am 230 pounds and 61 tall. This couldve killed anyone smaller!!! Very scary and disappointing!

After buying a BMW, I was getting some indications that some general service work needed to be completed. After bringing my car into the local BMW dealer, Bill Jacobs BMW, my work was completed under warranty as well as additional items that they told me that needed to be fixed. Some of the items like brakes were also fixed and I was told that they were covered with the maintenance agreement that came with the car. I was surprised to learn that brakes were covered because they are not normally covered. I remember being told by the staff at BIll Jacobs BMW that BMW maintenance agreement is real good and covers a lot of stuff not typically covered.A month or so later, I was getting calls from Bill Jacobs BMW letting me know there they had additional service recommendations. I did not ask for their recommendations. I did not initially come in due to other commitments. After their persistence in calling me (they called at least 3 times), I agreed to bring the car in for the work. At that time, my battery was going defective and I asked them to look at that as well and I was told it needed to be replaced. I was asked to sign an agreement authorizing them to work on my car. Those were the exact words used by the service advisor. I signed the agreement. Never at one time did he say, These are the services we will perform in your car and this is the cost for the service for each issue. It was simply, Sign the agreement to authorize the work. When I went to pick up the car after the work was completed, I was astonished when I was handed a bill for almost $1360. I refused to pay the bill as the dealer never told me this service was something that was to be paid for. The service advisor never went over the estimate outlining what the costs were. The whole time, I was under the impression this was warranty work. Afterwards, they showed me the work order with prices but I assumed they were what were being billed back to BMW to cover the cover their costs. I figured if I were paying, it would have come up somewhere. They were very deceptive but released my vehicle without any hesitation. I received a phone call from Grant **, the GM. He was condescending during our conversation but willing to knock off the a few hundred dollars as if he was doing me a favor. I still felt since their employee was not upfront and the charges for the services they provide were extreme compared to what I could have purchased the services for elsewhere, I did not feel like they were being fair. I was willing to pay some of it but when he agreed to knock a bit off, it was a take it or leave it.I went out of town for a few weeks on a business trip. When I returned, I received a call from the Naperville police who were threatening to arrest me for theft of service if I did not come up with the full amount in 36 hours. After I consulted an attorney who advised me that this was a civil matter and not a criminal matter, I decided to tell both the police and Grant that I would not be bullied by them. Then a warrant was issued for my arrest. Now I feel as if Bill Jacobs BMW as well as the Naperville Police department for getting involved in a civil dispute is bullying me. How could it be a criminal offense if they released the vehicle? I never demanded it or threatened them in any way to turn it over. So how could I have stolen something? I would think they have an obligation to explain their services and be abundantly clear when work is being done outside of the warranty. Both the service manager and Grant ** hung their hat on the fact that their guys are well-trained so they were assuming the misunderstanding was on my end. But it does not matter how well-trained their guy is because he did not disclose that I was responsible for the repairs regardless of what was signed.Furthermore, as far as the police investigation, there really was not one. Bill Jacobs BMW filed a complaint and I was arrested. There was zero investigation. Even when I spoke to the officer who issued the warrant after I told them my side of the story, he said, They said that would be your response, that it was my word against theirs. Seriously, how can they investigate my word against theirs? There are only 2 people who know for sure what happened: the service advisor, Brad, and myself. The service manager and general manager who were so very confident that Brad indicated these were paid for services were not present during the discussion when the car was dropped off.

I own BMW 2009 335i and had fuel injector went wrong. I took it to import car specialist and diagnosed/ready to be repaired when I read the article about the injector recall on 2010, previously produced BMW. I called toll free to confirm if that is true. A representative responded my call and told me it is not the recall, but they extended warranty and told me to take it to the dealership. I was about to spend $1700 at the import specialist, so I was so excited about it. I called repair shop right away and canceled the repair, and told them I just spoke BMW representatives and he said I have warranty. The repair guy congratulated me saving a lot and asked me to tow my car since the sounds are real unstable so I towed my car to dealership. They took my statement took my car.The next day, the dealership called me and told me I dont have warranty and call the company again to confirm. So I called the same number, the representative who answered my phone was so rude (and she will contact me several more times to tell me the exactly the same story) and asked my VIN number, and the VIN number I gave her doesnt have the warranty. I tried to explain to her what had happened a day before, but she wouldnt listen. She kept saying that she doesnt have any record of me calling, even if I copied my phone call photos and Verizon statement. Several uncomfortable conversations/emails/proof of BMW dealers statement of it saying I believed that the warranty was covered at the time of my vehicle was received at the dealership, they denied their responsibilities, and treated me like I am the liar.Who would go through that trouble not believing having warranty, paying $700 more than the imported specialist and towing and double dipping diagnostic fees. My car is still in dealers while I argued with them to admit their mistakes, but no apologies, but I became a liar of calling them, they couldnt find my number that morning calls... etc.I still dont have car two weeks later (still in the dealership) and wrote a last email, I gave up. All I can do is let my friends and family know what theyve done to me, how they treat their customers and encourage them not to be in a situations like me. It is not only pain to deal with people who doesnt believe me with all the evidence I presented, but also ignore their responsibilities of what they informed to their customers. I ended up will pay close to $2500 to change the problem injectors, but I ended up not suffering from them ever because I will never take my car to the dealership and never buy another BMW.I really regret my friends recommendation not to buy one years ago, all I would get is trouble... and yes. Anyone out there, know this. They will tell you, while looking at the image of your phone record, You never called us, we dont have a record of your number. Not honest, soon or later the business will pay the price for it. Just like our lives.

I currently have a 2008 BMW 335i 4-door sedan, and all of a sudden I am experiencing problems with my car. I currently have 58,000 miles on the car, and 2 months ago, took my car in for routine maintenance, and for an oil change. I was told there was a few recalls on my car, which the most important was, replacing the high pressure fuel pump. I havent experienced problems with the fuel pump, however, I was told by my service adviser, this needed to be taken care of. Needless to say, during that time, I received a class action lawsuit letter in the mail, to be a part of, which was Nyugen vs. BMW in Northern California, and put two and two together that BMW was addressing this issue to take care of the problem. Shortly after my high pressure fuel pump was replaced, I started noticing some leaking in my driveway, and automatically knew it was due to transmission fluid, and read all the issues this series was experiencing with leaking. I spoke to my service adviser at BMW of San Diego, and he said sometimes with the change of the fuel pump, there can be residual leaking caused from oil, and when I stated I thought it was transmission fluid, he said to keep a lookout and call him with any other severe leaking. A few weeks later, during the Christmas holiday weekend, I didnt drive my car for 4 days, and when I pulled out, it seemed that all my transmission fluid had leaked out. The puddle was huge. I immediately called my service adviser to schedule an appointment, and when I went in, my questions were very direct as to this model, on experiencing this issue, and he was very vague with his answers, but did recommend I trade this vehicle in, because repair costs are very expensive for this car outside of warranty. I felt like he wanted to tell me more, but wanted to protect himself and the company. So ultimately, I had the transmission oil pan sealed, which all in all was a $600 out of pocket fee. This was last week, on 1/4/2012.Today, 1/9/2012, 5 days after being serviced, on my way to work, I only drove 4 miles and my car overheated, causing the car to lose power and to be stranded on the side of the road. It started up fine. After waiting a few minutes, I drove about two miles before it happened again, and of course, shut the car off for fear it would blow a gasket, and called a tow truck to tow me back home. Im mortified of the thought of more expenses due to this car. This Thursday, Im most likely going to go back to BMW of San Diego, and find out I owe more money for another issue, this car is known for experiencing. Even though I havent given BMW of San Diego the chance to remedy this situation, I lost all faith in this car, and even afraid to drive out of town due to the fear that more issues will arise, and they definitely need to address this matter. A little more history is, I initially purchased a 2007 BMW 335i in Sacramento CA,and only had it one month, before the turbo blew out and the issues Ive been reading about the fuel pump happened. I turned in the car three times, and BMW took the lemon back, and refinanced me for a newer 2008 model to remedy the situation. Now, Im potentially dealing with the same problem all over again, and it petrifies me. Please help!

I brought my car in for an issue dealing with the airbag light illuminated on my dashboard. After being given an appointment 3 weeks after I asked for one, I was told that it was a seat motor issue and that the car thinks there is a passenger in the seat and will activate even if none is sitting there in an accident. The repair would cost over $1500. I rejected the offer but asked if they could take off the warning light. They said that it was impossible, that only if they repaired it could that happen.As I was waiting for the return of my car, they told me that now my passenger window wouldnt go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told Thats the price. $250. I paid.When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

Only went there for the pull ahead offer, 3 mos free, 3 knew & put it in receipt, 1k, 8k miles later bad tires & breaks, 5k of work, 62 yr old F alone, they scammed me. Refuse to pay back the 1k or tires.

I purchased a BMW X5 on August 9/15 and have had good experience with the free maintenance on an annual basis. As I approached the 4 year expire date (August 9/19) I was not able to have the vehicle service before that date. I planned to have the vehicle serviced for the last free visit on September 9/19 and was told that the agreement had expired and that there would be no further free visit. As I had initially paid more than I should have for the vehicle (including 4 free maintenance visits) I feel that the final visit should have been honored. I contacted BMW USA and they (unfortunately) will not allow any maintenance past the expiry date. This is a warning to others before you purchase a BMW - DO NOT MISS YOUR FINAL VISIT. I will not be purchasing a future vehicle from BMW.

Started with bald tires (VERY BALD, bands showing) at 7K miles. Going through tires every 7K miles. Engine light issues - they blamed the diesel version of the vehicle. Was in the shop for over a month on and off for that issue. Now the car has 25K miles and both brakes needed replacing, front & back. Trunk lid issues, driving alone and light comes on. Light wont go out and lid wont close. What a disappointment.

I purchased a 2013 X3 SUV this past April. I did not have Bluetooth on my cell phone so the dealership I purchased it from told me to get a cell phone with Bluetooth. I did and it worked for a few months but now it has quit working. So I took the SUV in to let them look at it and I was told my phone was not a compatible cell phone. I was not told what kind was compatible when I purchased it and now Im not eligible for an upgrade on my phone and Im stuck with a cell phone I cant use in my car. Do you have any suggestions on what to do? One of the features that attracted me to this car was the Bluetooth. Thanks.

I was driving my BMW 320d in Ludhiana, Punjab, India. A big speeding truck came from the opposite side and some water on road truck splashed onto the bonnet and front grill of the car and the car stopped immediately. I had to leave the car without trying to start the engine again. The next day, Krishna automobiles, Ludhiana (authorized dealers in Ludhiana of BMW) took away the car on my request.

I leased a 2009 328i BMW and a basic part of the car was Voice Recognition - no need to buy the navigation system. I leased the 2013 328i and of course expected the Voice Recognition to be part of the package. No one at BMW Manhattan knew that it wouldnt be. I took the car and soon learned this was the case. Called BMW and was told that this year it wasnt part of the basic package but they were fixing it and the software would be available by June 2013. June has come and gone and I am now told it will not be available at all. Never would I have taken this car. BMW will not take the car back. This is a safety issue - and I dont know of another car that doesnt provide this as a basic. BMW is arrogant about this and dismissive. I will never get another one of its cars. This is bad business.

Great cars, drives impeccably, corners like it’s on rails, fast. All wheel drive, aluminum front end so it’s light and agile, smooth 6 cylinder engine. Comfort seats are awesome and plush along with comfort access for convenience.

The X1 is like a slightly elevated station wagon. I am small so I like its size. I bought this car used (could never afford a new one) and it appeared to be in good shape... 2015 - only 60K. It had been well kept. It also had all the bells and whistles (paid for by the first owner): heated seats, heated steering wheel, xLine, GPS, backup camera... Pretty loaded AND new tires. I love it. Zippy enough... Good MPG 34 hwy 24 in town. I have owned a number of BMWs and this is a true BMW. Others I have owned have worn the title, BMW with more flash and style. However, this car is fine for me.

I own a BMW 545i for years. I want to tell the world what a piece of crap this 65,000 $$$ car is. I mean really BMW sure did a number on everybody with this v8 engines. I want to share all my problems with this car with you guys. DME or ECU replacement and programming $ 3300.00. Alternator bracket leak $800.00. Timing cover and valve cover oil leaks $ 1800.00. Water pump replacement $600.00. Check this one out, engine transfer coolant pipe $2000.00 and thats using the bimmer pipe. Thanks to the guys. They invented this wonderful pipe that save me $5000.00. Yeah. BMW want it 7k for this job. AC heater valves $200.00, AC compressor $1050. Im the second owner of this car. I bought it with 40,000 miles. Now the car has 74,000 miles and more problems. Now the car doesnt want to start. It cant keep idle. I think its the throttle body or it could be the DME again-- look guys, Im sharing all of this with you guys cause I see all of this. People that want to buy a use BMW pls dont. Its cheaper to buy a glass of lemonade if you know what I mean. For me I rather died than buy a BMW new or used. Again thats all I have to said about that. BMW should really pay for these lemons that have sold over the years to people. Thanks for reading my frustrations.

I have X5 and I have problems with the car since I bought it brand new. Its been in and out of the shop for so many things gone wrong. What kind of company is this! My Honda was one of the best vehicles I had and the services were much better. Would never buy a BMW again.

This is my current car. I have had it 8 years. It is a 2004 E46 BMW M3, I think it is the most beautiful of the M3s (probably biased). It is such a fast car and can quickly lull you into thinking 100 mph is 50 mph. The brakes and handling add to the effect. Always keep an eye on the speedometer! Its 2 door sedan bodywork is very practical. There are seat belts for 5 inside. My car has unusual Caramel leather upholstery with Birds Eye Maple wood trim. These M3s are starting to go up in value which is a nice surprise. I would recommend that anyone that can should invest in a M3 now before they increase in value much more.

I bought a new 335i convertible with run-flat tires in June of 2009. I drive it daily and at present, have 35k on the odometer. The car has had five cracked wheels (about $850 each) and eight premature tire blowouts or bubbles ($400 each) and all from normal potholes that are a routine part of life in the New York commuter world.BMW covers none of the expense and my complaints to Mt Kisco BMW and BMW North America have been met with sympathetic acknowledgements but no willingness to help in any way. Ive spoken to the service manager at Mt Kisco and he listened politely and said that he would try to help, but then never got back to me. Ive been driving the same commute daily for twenty years and never had a blowout or a wheel crack on my two previous Jaguars. In my opinion, the car isnt fit for the road. The wheel/tire combination is faulty and BMW has left me hanging out to dry. Never again, BMW.

Since I purchased my new car, we have spent thousands of dollars on repairs, that were always not under warranty. I requested a detailed report of service history, and I was told that I could not get one. The car would go in for a problem, get back, and days later, have what is supposedly a new problem. I was told by the Service and Sales Department, that all BMWs over 50,000 miles fall apart, and always needed fixing. They are a typical car repair service, taking advantage of people who know nothing about cars.

I have finally decided to share this with all so that everyone who owns a BMW i8 understands what can happen! The purpose of me sharing this with you is that The Ultimate Driving Machine did not turn out to be ultimate for us! This was a very traumatic experience for us. My daughter and I still have nightmares about it. Thank God my daughter and I got out of the car in time before it bursted into flames. Please note this car is not even a year old and less than 7000 miles! The worst part was I was scared and panicked as I could not open the wing door. This happened on September 2nd 2017!

Please will be highly appreciated to have your involvements since I have noticed few serious issues which I felt it is worth highlighting it to you all. Basically, it is really disappointing to see a poor support from Local agent in Sultanate of Oman for BMW. As everyone knows BMW is worldwide class, well known and reliable vehicle. However, due to poor service it leads us to question the quality/performance of the car. The reasons of saying that as below: Whenever you take your car for service or collecting you have to wait 45 min as a minimum even if you have an appointment or ready for collection! A lot of failures and repair is costly as well, so I am not sure is it because of the vehicle not reliable or the mechanics that are available is not qualified to maintain such car? I have noticed several times, we simply receive an estimate asking for replacement, never came across for a simple repair, so is that the direction just simply change and charge for spare parts which are very high with no doubt compared where else? I would kindly request you to investigate and advise accordingly, since I am currently having two BMW: 1) X5, Model 2009, Chasis# WBAFE81039L094909, Engine# 50884258. I stopped taking it for service with agent since Dec 2014 due to the above reasons; and 2) X6, Model 2009, Chasis# WBAFG810X9L280666, Engine# 20794348.

Sought a remedy to this issue having a bumper to bumper warranty. BMW of Albany refused to earnestly deal with discoloration of the interior. After several interior cleaning the seats and panels has darken and door panels appears to fold into little ripples in upper and lower areas.

I own a BMW 6 series. I have it in the shop right now with the convertible roof sensor issue. I have had this fixed 2x before. I had it scheduled in a different state a month ago but the BMW dealership said I had to get it fixed at the dealer that originally did the work. So I have brought it to that state and it is now a month later and my warranty expired the day before my appointment. BMW wants me to pay over $600.00 to repair a problem that I have had repaired twice already and so far they are not even honoring my warranty.

We bought a used 2007 550I from Momentum Southwest Houston BMW. It were all lies from the start. The salesman tells us the car has to have special tires, which were on the car and they installed 2 of them. On the test drive, the salesman would not show us how to use the paddle shifters SMG 6 speed. After 6 weeks of begging for a manual and spare key, we finally got a manual and key which we had to pay for. The paddle shifters do not work, as well as the driver seat thigh support motor. One cold 40 degree morning, the check engine light comes on. When my wife got home, I put my scan tool on it. The thermostat is bad stuck open and we took it to dealer as we bought warranty. The warranty company says it does not cover all pre-existing conditions. I talked to the GM at the dealer and they offered to replace the seat motor and repair the paddle shifters for free. While it was there, they call and tell us that all front and rear control arms are bad and needed to be replaced. With an alignment of roughly $2100, I told them Ill take care of the thermostat and suspension. I install lift kits in trucks for a living, and the parts for MOOG are cheaper, but the dealer wants $1800 for parts. MOOG parts at retail are $249.00, I can do the math. We can take it back there for alignment if they dont try to jerk us around for something else. I wont probably buy another one. What a **. We drive off the lot, it depreciates and needs $5000.00 worth of repairs before we get it home.

I have had a terrible experience with this 7 series. This car jerks at times giving me a Drive Train Malfunction and the car becomes extremely unstable. This has happened 2 - 3 times already since I bought this car. Service Center (BMW Murray Motors - Denver) says Fuel Injectors are bad and so this issue. They replace Fuel injectors and the problem comes back after 2 months. Extremely dissatisfied and angry. I am paying too much money every month and have no peace of mind. In addition to this issue I have had other issues as well. My first impression Car: Terrible Car. Please do not buy BMW!!!

Not clear about durability as I have the car only one year, but maneuvering, acceleration, safety mechanisms, etc., are excellent. 228i is a relatively small coupe with rapid acceleration (0 to 60 in seconds), great maneuverability (takes corners sharply and with stability), good safety mechanisms (rear view camera, alarms/reminders for seat belts, emergency brake, parking, etc.). Windows provide good visibility all around though I wish there was a rear window wiper. Has driver & front passenger heater seats, automatic air conditioning and seat settings that driver adjusts to his/her comfort level, etc. Trunk is a good size. Back seat is a bit small if youre tall, otherwise comfortable. Could use a bit more storage space (console, glove compartment and very small compartment next to driver door to lock up keys for glove compartment if valet parked). Remote keyless access. Great car/value for the money. Good support service from BMW.

I purchased a 2013 328xi for my wife in June 2016. It came with 18 alloy wheels and brand-new Pirelli run-flat tires. After a few months, the rear passenger tire kept losing air. I took it in for inspection 8/23/17 and was told it was due to a cracked wheel. My wife never hit anything with that wheel that would cause such severe damage. The service rep said that she probably hit a pothole and that the run-flats dont provide enough cushion to protect the wheel. In other words, its a defect in the wheel/tire assembly (borne out by a class-action suit settled by BMW for cracked wheels on the Z4 in 2015). The solution offered by the service agent was to replace the wheel and tire for $1,035. I asked if BMW would take back the run-flats (with only 5700 miles) and replace with conventional tires so I wouldnt risk another wheel crack from a pothole. The answer was no.So I paid for a new wheel (discounted 50% by BMWNA after filing a complaint) and took the car to Discount Tire and bought 4 new Conti Extremes in trade for the run-flats at $30 each. Cost me $758. They inspected the right rear tire and saw no evidence of damage. There was also no evidence of impact to the wheel - just the hairline crack. BMW of San Diego could have done the right thing by replacing the defective wheel at no charge (the car is still under warranty), but instead tried to fleece me for the full cost of a new wheel and a tire that wasnt damaged. In fairness, the service manager, William **, made a good-faith effort to make this right. But the dealership and BMW didnt care. BTW, the car actually handles much better with the Continental Extreme Contacts, and the ride is much more comfortable. We just have to pray that she wont get a flat, because there aint no spare.

Endless problems, high parts cost, Arrogant dealership! - I realize fully that my opinion(s) are not exactly the same as some out there who are chiming in with comments about more recent models purchased, new or used from BMW dealerships, but I thought I would give my two cents because of my shock that these cars are absolutely not built with the same quality of a Mercedes or of Chevrolet (at least when it comes to their Corvette products). Recently, I purchased a 1999 BMW 328i Convertible with 116,000 miles on it. I did so believing that BMW had superior quality and engineering. The car is so cosmetically perfect as to indicate that it had been well taken care of, and the Carfax was in order, too. The engine overall runs fine, although Ive already gone through two steering pumps because BMWs are apparently prone to having steering pump clogging issues with their steering pump filters, also, my air conditioning does not work properly due to a common BMW problem called the fan regulator switch. Realizing fully that there would be things that needed fixing on any car with such high mileage, I never in my life have heard of some of the ridiculous things that are wrong with this car nor have I ever experienced the sticker shock with regard to finding/purchasing parts in order to patch this thing back together (i.e. a new cup holder, which usually can only be ordered directly from BMW because there are no used ones on the market due to the fact that they are made so cheaply is $60.00 at the local arrogant dealership. A coin holder which is usually broken but which has to be replaced in order to complete the restoration of the center console is $30.00 and looks like nothing more than a small piece of thin plastic with cheap springs inside). The airbag light that is on is not due to something specifically wrong with one of the airbags, but rather has to do with the seat belt tensioner, a typically BMW, overkill, goofy part and/or mechanism, which requires a full replacement of the seat belt latching mechanism on the passenger side, $550.00 for the part from BMW, $150.00 if Im lucky to find a used one on eBay that actually works. And the service advisor at the local dealership here in Kansas City just kind of laughed, like theyve done about most things. When I asked for an estimate to have it installed, saying, Its hard to say how much it would cost, we dont do much work on the ‘older’ cars.” When I asked about the drivers seat, of which the power gears have locked up and no longer work, he simply flat out said We really dont do work like that on the ‘older cars’, and recommended one of two or three local boutique-type foreign car garages around town.” The same went for my convertible top, always with a good little arrogant laugh. I inquired about an oil change, and after another arrogant little chuckle, and checking with several other mechanics and service advisors, was told it would probably be about $100.00. This after Ive spent a good $1,000.00+ at their dealership on parts which Ive installed myself. Ive owned several sports cars in my life, most of which were purchased used, including 5 Corvettes, and two Mercedes-Benz SLs (one of the Mercedes had over 160,000 miles on it when purchased; the other over 80,000 miles). All were far superior cars to this ultimate driving machine, with far fewer problems of any kind on them. I cannot believe the shoddy quality of everything on this car. The plastic on almost every plastic part is cheap and cracks; electrical problems are now starting to crop up with my entire left tail light mechanism failing to operate now (never have I experienced a whole bank of tail lights failing on any car Ive ever owned, foreign or domestic). I realized I was going to have to replace the top because it was worn out; however, parts of the top that are necessary to complete the top rebuild are astronomical in price, with small plastic pieces and one foot of elastic cord costing $80.00 wholesale; one piece, available only from BMW, that is held in place with the stupidest design I ever saw of having one central screw in the center of the windshield, cost $283.00 and is so flimsy that its a wonder that it wont need replacing once a year. The top doesnt work correctly and there is no guarantee that it ever will. Ive seen 30 year old Chevrolets with tops that are not this intricate, cheap, nor prone to problems that still work beautifully. Just today, most of my tail lights and all of my interior lights stopped working!This car looks like it was well taken care of, but it must have all been to no avail. I now understand why a used BMW is only worth about 30% of what a used Mercedes is valued at. I did not sign on to being a Beemer owner thinking that I was buying something with as many problems as a 50 year old Jaguar or MG. I was thinking the quality would be more like a Mercedes and as for the arrogant preamble to this site, which says: “High-performance cars require lots and lots of very expensive routine maintenance. Also theyre notorious for being afflicted with all kinds of exotic problems. If youre really into cars, understand them and are willing to lavish time, money and attention on one, the BMW may be for you. If youre looking to raise your self-esteem by buying something really expensive, we recommend real estate.”Thats **! Furthermore, the arrogance of the people who work at the local dealership, including at the parts counter is unbelievable. They almost want to argue with you about what part you need. If they cant find it immediately, they get cranky and claim it doesnt exist, that that was a part that BMW didnt put on the car, or some other crazy excuse. Then, when you finally bring them a part number, they apologize and tell you its $500.00. A Corvette and Mercedes SLs are high performance cars, and I do understand cars, and BMWs are pieces of crap! Just my two cents, but I will never purchase a BMW, new or used ever again!

I purchased a used 2009 BMW X5 with 9,000 miles two months ago from Coggin BMW in Fort Pierce, FL. Within a few weeks, there was a very strong fuel smell in and around the vehicle. Upon calling the dealership for the 3rd time, we were able to get an appointment 4 days later to have the vehicle looked at. The issue was a fuel leak around the fuel pump flange and melted plastic around the fuel pump electrical wire. This is a very dangerous situation that could have resulted in deadly consequences.I am very disappointed by the lack of urgency on the part of Coggin BMW to resolve this dangerous situation. Most of all, I am appalled at the fact that BMW North America would produce and sell a vehicle that would have this life threatening issue by 9,000 miles. I find it very disturbing that the issue is brushed aside unless there is a fire or catastrophic explosion due to the negligent manner in which BMW made this vehicle. I believe that I am not the only one who expects a company of BMWs stature to be free from serious problems like this, especially with a fairly new automobile.The dealership fixed the fuel leak and melted electrical wire issue but I am not confident that I am safe in this vehicle. I was not told why this problem happened and not sure if and when I will have another serious malfunction that could result in serious consequences. I do not feel safe in the vehicle and I have no confidence that BMW can provide a reliable, safe product. I also dont have confidence in the dealer network to provide a reliable and safe vehicle for me to drive.

On 08th of September I collected brand new BMW X1 (my dream car), sDrive16d SE N47 2.0, GU64EVC from your dealership. The car is defective and the faults are: 1. Very stiff reverse gear (due to this now I am suffering from a tennis elbow on my left hand). 2. The In car sat nav system which cost me 890.00 (low volume mainly when driving in motorways & giving wrong directions). My TomTom sat nav, which I bought for 200.00 is about 5 years old and have much more features and options than the pricy in car sat nav (if I have known this I would not buy it). 3. The driver seat is too low & most uncomfortable car I have ever driven in my whole life. Every time I take a long drive I end up having severe back pains. (I am at a point that I can’t risk my health). I have to say, I am very disappointed & have lost my trust in BMW due to the entire experience. I have been told by service department that they cant find any fault with the car and they are not going to help me. Few more issues I would like to make you aware of the car, these glitches don’t occur continuously however do happen and truly frustrating: The radio/music stop functioning unexpectedly, Unable to use the Bluetooth, Sat nav disappear from the screen, Tire pressure warning light keep on appearing. It seem as I have to check the tire pressure every two weeks. How inconvenient is this.

I leased BMW 750i for 3 years and can tell you that I will never lease it again. I had the worst customer service experience and was overcharged by $650 at the end of the lease...

I bought a certified BMW X3 with 9000 mileage back in 2012. The car has given more issues with drivetrain than any other car. This past Wednesday the engine died. Now in need of new engine. That piece of crap gave me no warning. Just stop on the highway. Endanger my safety. We all need to get together to have class action lawsuit against BMW. It make no sense that my friend had been driven a KIA has no issues and I purchase this expensive car. I experienced more trouble than driving the damn thing. I hope consumerAffairs can do something about this issues. I will never own a BMW. Not reliable.

I have a 2011 BMW 528i Sedan. Bought as a CPO, with factory warranty for about a year remaining at the time of purchase. From the beginning, I have noticed that trying to brake moderately quickly at low speeds (10 - 20 MPH) would create a very bad clunk from the front-end. Trying to reapply the brake quickly while the car is starting to roll (driving off) will cause a smaller clunk and a very noticeable vibration of the whole body of the car. Dealer replaced the thrust-rod bushings in the front, but that did not fix it.Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was normal, since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars dont exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. dont exhibit this problem!!Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...I have taken the car to the dealer for these various noises, and the dealer has not been able to replicate these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

I would appreciate the concern regarding numerous attempts to keep my 750 LI out of the shop. Over the last two years I have not driven my car 2 months straight on a 70k certified vehicle. Is this the expectation when buying a BMW or did I luck up on a lemon? Sincerely, Disgruntled customer.

Bad customer service. Gave me defective car. Now they are not ready to take it back. Its my suggestion to every one never buy BMW especially from BMW NEWPORT. Very rude people. Contacted so-many times to sales manager and service but no one is ready to help. This is the worst experience of my life. Spend $52000. Car is giving the problem from day 1. They not even fixing it properly in one and half month. Car been to service station more than 6 times and still have the issue. Please suggest me what to do. Im very disappointed.

I recently purchased a 2008 530I with light front damage. Luckily I had taken electronics in high school and 300ZXs had first EFI Computers, Digital, dashes, vibrating seats, Turbochargers, alarms, 145MPH shut offs. I bought like new wrecked cars, stripping the electronics out immediately, keeping them from the weather, giving me testing equipment and quickly made me famous around Kentucky and Indiana. When I saw the dealer bills, (Thousands) I raised my prices up a little and bought more nice wrecked cars. My 2008 BMW calls for a $950.00 positive battery terminal, in order to start from the ignition. It took me two weeks to read online about how BMW had gone crazy on parts prices and dealer ripoffs. They are crazy on parts prices now. I fixed it for 200, the dealer wants 1,500 including reprogramming the car. You must have a special tool to install into the plug for the troubleshooting device to save the programs $100.

My car was at Spring Valley BMW for a week being serviced. I went to pick up my car, paid, got in and drove home for my brother to scream at me “KIMBERLY what the ** happen to your car!” I’m like, What! He said, “You don’t ** see that! I looked and my mouth dropped right away. I went back to BMW. My back bumper was smashed and my light was broken. I was gone not even 10 minutes. The manager at BMW was very rude and nasty telling me this did not happen there. And I was responsible to cover the damage. Someone at BMW while in their possession crashed my car. Backed it in and knew I would get in and drive off. I took my car in for internal problems nothing having to do with the body. I did know I had to do a 360. My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper! That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

On 04/28/12 I purchased a 2012 528i BMW. On 07/01/13 I noticed the A/C was having trouble. The AC kept blowing high, then low, like it was wheezing! I turned it off, then back on and it was ok! The next day I did not drive my car. On 07/03/13 at approximately 6pm the AC stopped working completely. BMW service dept. was closed and the next day was 4th of July. On Friday 07/05/13, at approximately 7am, I took my car to BMW service dept. At approximately 430pm, I get a call saying a part (Blower Regulator) in the AC blew/shorted out, they could not get the part until Monday and I could keep my loaner car until Monday. On Monday 07/08/13 at approximately 230pm, I get a call saying my car was ready and I can pick it up! Note they also serviced my car. When I received my car I noticed they had the AC blowing full blast, set on Max 60 degrees, blower on Max and noisy! The outside heat was in the hundreds so I thought they had it up because the car had been sitting and they wanted it cool when I got in the car. But I notice after driving about 10 or 15 minutes and stopping at stop lights I was sweating, my forehead was burning and something was not right. The AC was not fixed properly or they put in another Faulty Blower Regulator! This was my second Bakersfield Summer driving my BMW. The heat can get as high as 110 degrees and I never had to keep my car AC set on MAX any/everything. I always kept it set on 71 to 75 degrees, with blower on medium, this was very comfortable! I am anemic and get cold very easily! Now at my normal setting I am burning up and sweating, the air blowing out of the AC does not reach me which tells me the New Blower Regulator is not working properly or they put in a used faulty one. I am riding in a $57,000.00 car and sweating like a pig! My friends and family rode with me this past weekend and were complaining they were burning up, had to keep AC on MAX which burns a lot more gas! I took my car back to BMW on 07/11/13 to have them fix it correctly. At the end of the day I get call from BMW service dept. basically saying there is nothing is wrong with my AC! The Rep and I were sitting in my car talking about the issues with the AC, the AC was MAX, the BMW service Rep is sitting there wiping sweat off his forehead looking stunned, he is trying to tell the AC inside the unit is putting out 40 degrees air (per their gauge), yet after 15 minute of talking the Car cabin is 80 degrees! He could not explain it and went to get the service dept. manager! Manager did everything the Rep did, even went to get a new 528i to show that AC is normal. My car is not Normal! I am still burning up and sweating especially at stop lights/signs, people in back seat is burning up, the air is not reaching them! The Manager keeps saying he can not fix what is not broken! The Manager refused fix the problem correctly! The Manager stated several time I cant fix what is not broken! It is obvious the New blower Regulator is faulty, its not blowing the air out enough to reach me! I just want my AC to work correctly like the day I bought this $57,000.00 Car! Put in a Brand New Blower Regulator!

I Vikash ** owner of my 320D BMW, which I had purchase on 14th Feb 2018 from RANCHI JHARKHAND sharing here my experience with this brand and their agencies. The tyre of left side both front and rear crack at ones on running condition on 22nd Dec 2018 on smooth road in a speed of 50 to 60 km/hr. Now see the quality of material using by this brand. The agency persons of Ranchi are not able to clear the reason. And also they are worst in giving updates. I had drived my car approx 14000 km and BMW given me this gift. I am totally dissatisfied of my decision for going to purchase this BRAND.

Im a repeat owner of convertibles and on cooler days it is VERY common to place the heater on high when the top is down. I purchased a 2011 BMW 128i convertible with 30k miles in April 2014 and immediately discovered that when the heater was on very high or high for a period the radio will shut down and refuse to work. After an attempt (not knowing what that attempt was) to fix this car the dealer and BMW complaint division refuses to fix it or admit to a design FLAW. Has anyone else experienced this problem. My ADVICE to anyone thinking of buying a BMW convertible - check this out closely or shy away. They will not attempt to fix it nor admit it is a Design FLAW. It is REALLY inconvenient to drive in the cooler weather. Once the radio shuts down the heater must be turned off and returned to cool to continue listening to the radio. Never had this problem with any other convertibles. I will be selling this car!

I own an 08 BMW 4S with 65,000 miles. The GPS failed and the dealer priced the repair at $1,435 to repair it. Need I say more? $1,435 to fix a GPS when Google Maps on my I-phone has a better GPS than the car did. Called BMW USA and they told me they could offer no help. This could be the last time I purchase a BMW. The Dealer is fantastic and the service specialist Terrance ** is top notch.

I purchased a 2008 BMW 335i as a second owner. Then, I discovered after the purchase that the title was branded lemon--manufacturer buy-back. Carfax did not have the word lemon until two years later when the state of California required the word lemon be added. Regardless, the BMW was a buy-back at 4,000 miles because the fuel pump failed. Eight months later, the below recall was issued:VOLUNTARY RECALL: BMW High-Pressure Fuel Pump Voluntary Emissions Recall--models w/ N54.The upshot of this is that my car was branded a lemon due to manufacturing failure but none of the cars post recall were branded as such. BMW refuses to intervene on my behalf to the California DMV, to reserve the title branding; thus, leaving my car worth 25% less than comparable values for this particular model. While trying to trade it at a BMW dealership, they confirmed that it wasnt worth 60% of comparable values.Doesnt BMW USA have a responsibility to make this right? None of this would have been known by me had I not seen a Carfax with the updated lemon language and had I not tried to sell the car, now with 35K miles on it. Please help me. BMW has flatly said that there is no recourse for me.

I bought a BRAND new BMW 530 XDrive last May 2019. This June 2019 I got a flat tire. I called roadside assistance for the first time and arranged a pick up. It took over 3 hours (FIRST sign they dont care) but they finally got a tow truck to me. The Companys name was T & T towing based in Waldorf. The dealership they were supposed to take my car to was less than 30 minutes up the road. SO after an hour has passed and no update. I called T&T towing to see the status of my vehicle. I was then informed NOBODY WANTS YOUR CAR, WE WILL DROP IT OFF WHEN WE DROP IT OFF. I look on my BMW app and see my car is heading to Waldorf and not BMW of Silver Spring as requested. I contact BMW RSA to let them know how I am being spoken to and that I would like my vehicle returned. I went to Google and wrote a review about the towing company.10 minutes later BMW RSA calls me back and say that T & T towing is refusing to return my vehicle because of my review. (Second sign they dont care) why would you call me. I don’t know them. YOU (BMW) chose them to tow my car. So if you are saying they won’t return it then my car is stolen at this point. Another Hour goes by no car. I now get the police involved and T & T towing decides to bring back my car. It is now 12am the next day.I called BMW to schedule a pickup for the next morning for 7:30-8am so they can get it because I go to work. I called the next morning at 8 only to be informed NO Tow truck was scheduled (Third sign they dont care). I call them and rearrange and afternoon pickup after 5. I get car tow by Past and Present Towing and Recovery. I go pick up my car and I now have a BIG gash missing from my bumper. I call and file a claim on June 5th 2019.First BMW denied my claim saying there is no record they towed my vehicle a second time. Then after I got RSA to send report because it seems customer service and RSA are on different networks and it shows they towed it twice. I am on month 3 and they STILL havent made a decision on my vehicle. I am going to sell this car and get an Audi or Mercedes. No reason to spend this much and they treat you like this.

I love BMW and always will. It’s best car in the world. I’ve bought a BMW 320msport convertible 7 months ago and one day when I used the headlight washer on the motor way, they blew off. After checking on the web, I found that it’s a common fault. It’s in a BMW forum. You can check them. Many people said that BMW done theirs as a courtesy and now BMW are doing it under warranty. But my dealer wants to charge me. My reg # is **. It’s a common fault and I am not happy to pay for mine. Why are they blowing off?

BMW Nightmare! 7 months ago my 2008 X5 died while I was driving the vehicle. Fortunately, there were very few cars on the road at the time. I jumped the car and took it straight to United BMW in Duluth, Georgia. They informed me that everything checkout fine and I simply needed a new battery. Fast forward 7 months and the vehicle died again while I was driving at a speed of 45 mph. I nearly got rear-ended. My family and I made it home after getting the car jumped, only to have it die in my driveway. Oh wait! It gets better. The vehicle was towed to United BMW in Duluth this morning. I explained the history to the representative named Scott **. Scotts response to me is as follows: 1. You must drive the vehicle at least 20 miles a day. 2. You must lock the vehicle when youre not driving so the system completely shuts down. 3. We recommend you purchase supplemental power for the vehicle to ensure the batter is adequately charged.4. If your fuel is low you may also experience problems.My response to Mr. Scott **: No one in their right mind would purchase a BMW based on what you described! His response, My job is to give you the information. I apologize if your sales representative failed to do so. Needless to say, Im afraid to let my wife or kids operate this vehicle. BMW, IF THIS ISSUE DOES NOT GET FIXED ONCE AND FOR ALL, AND WE END UP IN AN ACCIDENT, YOU WILL PAY DEARLY!

I purchased a BMW 120i Cabrio from the local distributor Spanos Hellas. I paid 35000 euros for a used car and this year I wanted to drive it to Switzerland and I asked for the certificate of conformity which is required and they asked me to pay 150 euros to give it to me. I believe it is ridiculous to pay for a certificate that should be included in the car papers. Please let me know if there is another way to obtain this certificate. Its not a huge amount but I find it totally unacceptable and I will seek legal advice for this issue.

Today I went 25K regular service for my 2016 X+ BMW car. And I waited almost more than 2 hours and service just finished. Service manager told to me My X4 and many X4 has some problem about on back seat babe sitting fixing problem. This is fabrication error for all X4 BMW models. And they told to me this between 2-5 days service and they offer me complementary car replace with my car and fix my car. I accepted and I waited more than 1 hours. After that they took my car and they offer me TOYOTA COROLLA for one week driving for free. But I bought less than 1 year ago paid 59 K and bought BMW X4 and service try to give me Corolla. Ridiculous and I didnt accepted and go back to my house and I waste my time for with stupid paper works.I wont refer to anyone and BMW driver do not choose this Service... And service guy extremely rude too. His name is Joseph **. Dont waste your time and try another BMW service and dealer. Before I used 2 different BMW service dealer and both gave to me wonderful service. I am stupid to try Lauderdale BMW of Pembroke Pines but again hell NOOO.

I was driving my 2013 BMW 328xi with family in Toronto in busy traffic on Nov 1, 2014 & suddenly the cars engine stops and all power features stop working. I managed to glide the car to the curve amidst busy traffic switching lanes with my hazard on and barely averting a collision. The dashboard monitor stated something about the start/stop ignition. I attempted to start the car and it would turn briefly but would not start. After several attempts I called BMW roadside assistance. After being left on hold sometime, I was advised a tow truck would arrive at 5:50 pm, it was 4:30 pm. I advised them the car was not safe as the busy road was full of fast moving traffic on Mount Pleasant North of Moore. The individual at the call center claimed he could not do anything. I called my older son to pick up my wife & son with hockey gear and shopping.Exactly at around 5:50 pm a flat bed tow truck arrived with we buy scrap cars inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by their towing. I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me). The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental cars claiming none were available in the entire City of Toronto.To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMWs for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

I contacted, and posted my concerns on the web site about the fact that there is no glove box actuator motor available when it goes bad. The hardtop convertible has an automatic locking glove box actuator motor that locks when you lock the vehicle. If you want to fix the problem, get this, you have to order the ENTIRE glove box, which includes the air bag. German engineering is CRAP.

I recently purchased 2012 BMW 5 series. It was 51k miles on it and this car had a very good maintenance record. I was thinking thats a very good deal to get a low mileage, well maintained and reliable car. But as for now it appears to be the worst purchase I ever made in my life. I drove it for few month (now it has 57k miles) and got transmission fail for no reason, BMW service asking for $6500 for repairs. How it could happens on that ridiculous mileage? I drove many other brands and some of them was well over 100k miles on it, and were just changing oil. So Ill probably fix it and sell right away accepting loss, I totally lost my confidence in BMW, thats garbage. Dont want to wait until engine will fail in next few thousand miles. BMW Goodwill only works for valued customers who already spend fortune for them. My point is that BMW cars is a total junk! Only can drive it within the warranty period when they will have to take care of their junk. Thanks.

We called BMW for 2011 X5 about problems almost every month with engine sign and more. BMWs answer was You didnt buy new BMW and you have 40k miles already so we cannot do anything, sorry. I asked Mr. ** for supervisor, he said, My supervisor (**) will tell you same thing & refused to transfer or provide her contact info. Anyway, we have numerous repairs done under warranty in last 2 years and ongoing... We have driven BMWs for over 20 years & now I can say very clearly Dont get heavy scrap with overloaded, computerized, constantly failing components with BMWs policy to keep making service money without caring for customers at all. In 2014 we owned BMW 2011 X5, 2001 740iL, 2008 335i, 2005 325xi, 2003 X5 & 2003 M3.

Bought myself a new car, very exciting right? WRONG! Not if its a BMW! I bought this car less than 30k miles, 2014. This Friday will be my 3rd time taking it to the shop in less than a month. Its still under warranty, but now Im seeing signs, as I did with my Pontiac Firebird money pit. Feels like something is wrong with the mass air flow, tranny, parking lamp malfunction, now check engine light is on. Whats next??? Idk anyone who is taking their car in every week on their day off. Contacting Carmax and my creditor to check out other options. Honda and Toyota here I come! BMW IS RUNNING A RACKET!!!

Purchased a CPO 2006 X3 with 13K on it in 2006. Car now has 103K on it. First time buy of a BMW for us. Have owned many different brands (Ford, GM, Dodge, Audi, Honda) and I have never had anywhere near the range of problems that the BMW has had with any of them. Car was back at the dealer every 3 months like clockwork over a 3 year period for a different failure each time. Everything was fixed under the extended warranty that comes with the CPO cars (thanks God!!) and the dealer has been very good at fixing each problem. But due to the wide variety of failures, whatever confidence I had in the ultimate driving machine is long gone. Car is used for commuting to work daily for my wife and has always been garaged. The list of failures fixed under warranty: Torn engine mount, Sunroof controller failed, heated steering wheel failed (which also required a new airbag due to chaffed wires in the steering wheel), failed engine computer, failed rear wiper motor, water in the high mounted LED brake light, failed drivers seat position memory module, rear passenger door lock failed, broken rear coil spring and there is an oil leak around the oil filter housing (something that I learned is very common and an $800 repair at the dealer). The things that I had to fix myself once the car came off warranty: Failed front drive shaft CV joint because the boot cracked and slung out all the grease and the other rear coil spring broke. While replacing the drive shaft I found that the steel used in the car is very cheap. I sheared off a bolt head like it was made of butter while removing the front suspension strut. BMW makes very nice cards out of very poor materials. The interior of the car is not holding up too well either. The seat vinyl is cracking and some of the bezels around the switches in the door panels are peeling off a layer of plastic. Last BMW Ill ever buy.

I am the sole owner of a 2007 BMW X-3. I have had my car serviced at South BMW in Miami, FL. I have owned this car continuously since 2007. I was to be a loyal BMW owner until a recent discovery. The right rear motor mount bracket screws (the four bolts broke off), the engine is not sitting properly and the transmission is making a discernible noise. I only drive on city streets and highways. I am not an off-road driver and this vehicle has not been involved in any type of accident. The BMW warranty covered my vehicle to 50,000 miles. I did not purchase the extended warranty (maintenance warranty offered by the dealership) as it covered nothing. I am afraid that the engine will fall out of the vehicle, causing bodily injury or maybe even a fatality. I noticed that you already have one complaint about this same issue. Please help me. I am not asking for you to replace my vehicle, just fix it to where I can drive it again without fear.

I purchased this 2008 pre-owned BMW in July and it is under the warranty. Only one month later, the engine light is on so I have to go for the maintenance. One month later, the right rear light is not working so i have to go to the dealer again. What really troubles me is that last weekend I am waiting for my friends in my car which only without the engine in 20-30 minutes, the battery is dead. When I called roadside assistance from BMW, this guy cannot even find where the battery is located and he tried to connect his equipment with something looks like battery besides the engine. When I pointed out to him that the battery may be located in the back, he used his equipment which is not fully charged to jumper my car. Of course, it did not work so he insisted that it is my battery problem and even told me to tow the car on the next Monday. And I called BMW again to ask for sending a professional roadside assistance to me, which should not be the previous one. They promised the new guy will come in two hours. It is already 10pm on Sat night. After two hours, it is close to 12am, the old guy called me again and said BMW send him again and he wont come anyway. I am so frustrated. I have to call my friend to pick me up and interestingly, my friend used his jumper and it worked. It should be much easier but BMW assistance just made things more and more complicated.

Without warning, my 2007 BMW 328Xi engine shut off and stopped in the middle of a busy road. I was told by a BMW service rep that my fuel tank draw tube fell off causing loss of fuel to the engine. I learned online that this is happening to other 2007 era BMWs and the reason is that the fuel draw tube is corroded by the fuel it is drawing and weakens and falls off. The fix is a new fuel tank, pump and draw tube for excess of $2,000.When contacted by my service rep, BMW gave a token $500 toward my repair leaving me with a $1,900 repair bill. Had this failure occurred on a busy Seattle freeway, my life would have been in grave danger as would have others around me - there would have been an accident with no way to avoid it. BMW is aware of their product failure and my question is who has to die before BMW steps up to the plate and accepts responsibility and recalls and repairs these vehicles? If you own a 5-7 year old BMW (maybe newer), its going to happen to you and I would appreciate your raising your voice to BMW before someone has to die to get BMWs attention.

Poor BMW service at Performance BMW in Chapel Hill, NC - When I purchased my pre-owned, certified 2006 325i, I also purchased the extended warranty which ran through to Oct. 31, 2012. Fifteen days after my warranty expired, apparently the bushing on a thrust arm (I am told) popped and was leaking some kind of viscous fluid. I was told it would cost $690.13 to repair which included realigning my car. I had, less than a month ago, purchased four new tires and a realignment to the tune of $1,200. When I complained about this happening 15 days after my warranty expired (and my car only has about 50,000 miles on it) and having just paid for a realignment, I was told they would knock off the $150 realignment and a $50 co-pay. So now I am still having to pay almost $500 for this problem. What a ripoff.I also tried to get my oil and filter changed before my service contract expired, but was not accommodated. I was told by the service rep to see him next time I brought in my car and have asked for this service while my car has been in their shop for almost a week now. Dont know if they will do this for me as they are very unaccommodating. I am still upset about their inability to accommodate me.

I purchased a used BMW that was purchased as a certified pre-own by the previous owner. The warranty extended through 2019 up to 100k miles. I thought this would be a transferable warranty seeing that it was purchased through BMW. I called in and was transferred to a third party company who had no record of the warranty. I called BMW back to which another person explained that the warranty can no longer be transferred because I did not buy the car directly from the previous owner. There was a third party involved. I offered to pay a transfer fee, have the car reinspected or whatever yet BMW would not transfer the warranty. I was surprised that BMW wouldn’t want to stand by a car that they certified as good based on a transfer of ownership that involved a third party. That seems like bad business to me and way to force a new owner to repurchase the same warranty again. I would suggest others be aware of this clause when purchasing a used BMW.

In August of 2013, I purchased 2010 X 3. This car had approximately 27 K and factory warranty effective through the end of April 2014. Approximately 2 weeks prior to the expiration of the warranty, I noticed a vibration in the drive train and took the car to the local BMW dealer for evaluation. The dealer determined that a manufacturing defect was contributing to the symptom but that another related component was also defective that BMW was already aware of for my make and year vehicle. The dealer replaced the component causing the initial symptom and advised that it would be 8 to 10 weeks before BMW could manufacture the other needed component and that all of these repairs would be covered under warranty. We were advised to keep and drive the car pending the receipt from BMW Germany for the other component, at which time we would be re-scheduled to return for completion of those repairs. We took the vehicle on an out-of-town trip days after having these initial repairs and while away several warning lights came on indicating a number of issues. Because the car was still drivable we completed our trip and promptly returned the vehicle to the BMW dealership for evaluation on approximately April 29, 2014. We were advised the car was now in worse condition than before and we were lucky that the differential had not locked up going down the highway. The car was left at the dealership who arranged for a loaner vehicle pending the repair of mine. On June 21, 2014, I was contacted by the dealership and advised that my car was repaired and ready to be picked up. I requested a test drive before taking receipt and the shop foreman accompanied me and my wife on a test drive. The car surged upon stopping which it did not do before and the vibration in the drive train was still very pronounced when turning. The shop foreman agreed the car was not roadworthy and we returned to the dealership. As of July 29, 2014, the dealership has not completed repairs to my vehicle. This vehicle has been out of service now for three months. I have offered to buy the loaner vehicle because my wife and I have lost all confidence with the dealers ability to competently repair my car. The dealer and BMW have offered assistance in an effort to negotiate a trade; however considering the aggravation and lost trust, their terms are currently viewed as unreasonable for me. We have had many BMWs down through the years and normally receive very good service from the car. The dealers however need more customer service training.

Im leasing a 2017 230i xDrive Convertible. In one year and 12K miles, Ive already had to replace 3 run flat tires at a cost of $400-$500. Now I know why I was offered insurance at the time of my lease, which I didnt take. Ive never needed it before. No one explained the issues with these tires. Now I find myself either having to make a one time payment of $1,300 for the insurance for the remainder of my lease; put regular tires on the car but run the risk of damaging the transfer case ($4-5K repair) or continuing replacing tires every time I hit a pothole. This is my Ultimate Driving Experience; NOT!!! Horrific experience; never again; a total disappointment.

I called customer affairs to complaint about a recurring problem with my X5s (4.4) windows that frequently fall without warning, since the day it was purchased. I explained to Ms Jodi ** that my experiences with BMW technicians that either rigged or did not properly repaired my vehicle. After not being satisfied with case managers decision, I requested to speak to the department manager, and it was denied. Ms. Jodi ** just simply told me that she was fully capable of making a decision and would not forward me/my contact information to the upper management because they are there for administrative purposes only! Now, being a member of an administrative e system myself, Im sure that Ms. **s supervisor is not aware of her management style/behavior.I have a BMW X5(4.4) that windows frequently fail/collapse since its purchase, without warning. Yes, it is out of warranty but, I purchased upscale vehicles for their history and dependability. I have influenced many into purchasing a BMW, even my husband. But, I promise you and vow, that I will convince even more why not to purchase a BMW. I am very disappointed on how BMW treat their customers, especially, Ms. Jodi **. We do own other luxury vehicles, and if we have to turn all our BMWs into their brands, Im a sure that the other brands wont mind.

Driving along and all of the sudden a fan came on with a loud blowing sound. I parked my car and planned to take it to the shop the next day. I checked the coolant, it was a little low so I added. The next while on the way to the shop, still loud blowing, the engine overheat warning came on. I pulled over and towed to the shop. As soon as they hear the fan come on, they said immediately, the water pump failed - We get about 4 or 5 a week on this car. As a result, I have to replace a water pump, and cracked radiator, $2,000. I check the internet and found many, many of the same complaints. I read that there was a recall for the X5s with the V8 engine. I imagine the design is the same and therefore the recall should include the V6 engine as well.

I have a 2004 BWM X5 4.4, sticker price of just under $66K in 2004 dollars. In August 2014 I installed a BMW trailer hitch so I could tow my travel trailer. I ordered the wiring harness for the lights at that time. They had been on BO nationally and in Germany for months at that point. Today Im told by BMWNA customer relations that BMW will no longer be providing that part for the older X5s. Im SOL.Its past their mandatory 10 federal regulation, so if you dont like it buy a new model to tow anything with. I currently own: 1999 BMW M Coupe, 2004 BMW X5, 2005 BMW K 1200LT. Previous: 2007 BMW K1200GT, 2002 BMW K1200RS, 2009 BMW R1200GS, 1995 BMW 318, 2004 BMW 750. Do you think I will buy another one? Is this any way to treat customers? Is a 10 Year old $66K vehicle really disposable? Shame on BMW for their practices and policies. Anyone else interested in filing a class action lawsuit?

I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.I bought the car at Schomp. I purchased the protectant package which I paid $700 for to find out it wasn’t applied. They are refusing to refund my money even though at this point I can’t have the protectant applied because the car is so damaged. Essentially bmw doesn’t care about their customers. They just want To sell cars and once they do you better hope you don’t have any issues because they don’t stand behind their promises.

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

I recently visited the BMW service center in about my 2007 BMW 525i, 58K old car. It stalled on the road with a huge cloud of smoke behind the car on the coldest day of the winter and I had to tow the vehicle to the service center. I did not get an appointment initially. I was told it would take at least couple of days to see the vehicle. I had no choice but leaving the vehicle at the service center. It took 10 days to get my vehicle back. I did not get the vehicle completely fixed and problem free. Nobody trust the owner of the car when I said I never found a single problem till it was stalled on the road.I was charged $2k initially. When I asked for the bad spark plugs which were replaced as part of the process, I was told they were disposed, then the representative went inside and found unused parts lying around the car and reduced that part price from the $2k he initially charged and gave me a new receipt. If I had not asked for spark plugs, I would have paid $2k and returned losing my money for the unused parts brought as part of my invoice. I am not confident if they have really replaced the parts that they are saying they did as part of the service contract.Now my car makes a chopper sound. It rattles like a old car out from the junk yard. The service manager says it could have existed before and it is continuing which is not true as nobody trust the car owner. The service guy told me that my engine is hydro locked and says that he never saw such problem in his entire experience and says that he do not know how to fix this. I am left to live with the problem. I smell the burnt odor when I drive. I do not know if it is a major problem or not. I was told if I drive the car for 1000 miles, the burnt smell will go away.One more surprising thing is, I was told they removed the entire engine oil from the engine. When they did that, is it not their responsibility to fill it back to normal level? They did not do it and told me I have to drive at least 1000 miles do get rid of the burnt smell and delivered the car. I took the car home, before I reached home it threw an error message saying the Engine Oil Levels are below minimum. What kind of service is that? Do they want to ruin my car and make me buy a new one or leave the car for more repairs and get looted? When I contacted the service center about the Engine Oil Levels, service manager asks me to come down to top off with one quart of oil. I asked him how can they deliver the car with engine oils at so minimum levels after service? I got no satisfactory answer. I have to leave the car for half day at the service center requesting (begging would be a right word here) to service my car paying $120+ more.I have no peace of mind with the car. All these problems clearly state that if you are out of warranty, just sell the car and get rid of the hassles. 58k on my car shows that it is still a baby. But the problems on the car are very scary. It is just the appearance and from inside BMW is the most problematic car I have ever experienced. I have to always worry about the battery draining because of the continuous checking of computers. The display throws all sorts of problems. Some times it stops working. Display is not a wear out part so early. Why should a customer worry about the car all the time? I have gone thru the forums. A lot of problems with 525 series. Why dont you guys recall and fix the problems? Why should the customer suffer so much paying for all the hot fixes you forgot in the first place while releasing the model? I am a very good driver and I maintain the cars very perfectly servicing them every 5k miles and taking good care. I have a Honda Odyssey 2007 model. Hassle free, not a single problem till now. Cars should be like that, hassle free. BMW is proving that luxury is a pain and a hole in customer pocket.If BMW is trustworthy as it claims, then please fix my car with no additional costs, as you did not fix the problem in the first case, despite charging me so much money and time. I hope someone will respond positively to this painful email. If not I will definitely will not buy a BMW in my life again and would not recommend to anyone. It is really painful knowing that BMW is so poorly serving customers not fixing the cars problems properly and driving customers to buy new cars.

I wrote my first review a week ago telling you guys how my 2009 BMW x6, with 39,000 miles on it, stopped one day on the road and lost the power while the engine light was on. The estimate to fix the problem was $3,000, plus tax. I called BMW North America asking them for help, but they left me with nothing. After waiting for any of their response for the whole week, I just found out that they will not cover it because I bought this car one year ago! How is that possible??? The car has only 39,000 miles on it, and my warranty expired two months ago!!!I cannot believe how a big prestigious company treats their customers. Looks like its not worth to pay so much money for the cars that have so many major problems!!! I have a very bad experience with BMW, and Im very disappointed with how BMW treats their customers. Can someone please help me? Does anyone know the contact info to the main office in Germany??? What can I do now??? I feel that this is so not fair that I have to pay already big money for the car that has such a low mileage when its warranty expired only two months ago, when originally, the manufacturers warranty is up to $50,000. Very, very sad and disappointed...

My 1999 740IL has a transmission that cannot be serviced. It is a closed system. You cannot check, or change fluids, or filters in the car, except at a great cost, and most dealers will not touch the transmission, including fluid changes, and flushes. My transmission failed after 208,000 miles, and after having serviced the car regularly, the model is marked by water pump failures, and engine seals that refuse to be sealed. In other words, beyond the superb engine and suspension system, BMWs are lemons, awaiting the unwary.The car is now undergoing its annual six months downtime between major repairs to the aforementioned parts. Now, add a failed transmission to engine seals, water pumps, radiators, and the random electrical failures.

My 2007 325i floods on the rear seat floor. My 2002 528 did the same thing. This is a flaw that BMW needs to address. My 2007 325i battery died. BMW has it set up where one cannot buy an after market battery because they cannot be registered to the car, which prevents the car from realizing a new battery was installed and all of the warning lights flash on the dashboard.Im still searching for how the water is entering the car. I have looked at all drains, window seals and the padding in the door. I spent $350-plus to have my battery replaced and registered to the car.

My recommendation is to find another source to finance the purchase/lease of a BMW. Perhaps avoid the product altogether. I assumed a lease, 12 months remaining, in January of 2016. The original account/lessee had prepaid the lease including the applicable sales taxes due the original State of Registration - MA. I registered the vehicle in my home State of Maine where sales taxes on leased vehicles are paid in full upfront upon registration. At that time I informed BMW Financial Services (BMW) that I would be registering the vehicle in ME and therefore sales taxes prepaid and due MA for the remaining term of the lease would no longer apply. I made the argument then that the prepaid balance on the BMW lease account, relative to sales taxes collected for future remittance by BMW to MA, should be refunded to me, the new Lessee of the vehicle. I was told that BMW would stop billing MA sales taxes to the account upon receipt of documentation proving that the vehicle was now registered and titled in Maine. Any balance collected upfront for MA sales taxes and remaining on the account would only be refunded to me at the end of the lease term. As of today, BMW continues to bill me for MA sales taxes even though the vehicle has been registered in ME since January of 2016. I phoned BMW today to revisit this situation; their response was that nothing could be done because the account was originally prepaid. Sales taxes are due monthly on a lease in MA, they continue to bill, collect and pay MA sales taxes because that is how they do it. Sound like BS to you? At best this is an error BMW is unwilling to correct on behalf of a long standing customer with three finance accounts currently active with the Company. At worst it is outright fraud that they are collecting and pocketing taxes that are not due/payable to the State of MA. What is a BMW customer worth over their lifetime? Im not asking for a discount, Im asking to be refunded sales taxes that are being paid twice, once to the original State of MA and now to the Sate of Maine. We are talking about $600 versus over $300,000 in lifetime value of a BMW Customer. BMW is not willing to make an effort to make this right, what does that tell you about their commitment to customer service. They are willing to lose over $300,000 of customer value and avoid correcting a $600 error on behalf of a long standing customer.

I have purchased 3 consecutive BMWs. I love the brand. Ive had my most recent vehicle for 3 months, a 535i, and its a great car. I noticed that one of my door handle trim pieces was missing and the other was loose. I looked for damage and there wasnt any. I went to the dealer and they were very helpful and accommodating. They took pictures, took notice of there not being any damage, and they said they would contact BMW on my behalf. A few days later the dealer called me to let me know that BMW would not offer assistance. The resolution they suggested is that I purchase new door handles plus the cost of programming comfort access because the trim pieces are not sold separately. ($500+ Per Handle.)After, I have spoken to BMW independent of the dealer and they are asking for more pictures. I dont understand this since they already have them. I conclude that the trim pieces have fallen off due to a problem with the adhesive not performing to specs (The trim piece itself is made of plastic with tape strip on the inner side). I am very disappointed that as a loyal customer, I would be dismissed in this fashion. I just spent over $60k for this vehicle.

Reliable, fast, safe and well built. I had an old BMW that just kept on running even when it needed repairs. It kept going and got me to where I needed to be. This 20 year old car looked no more older than most 10 year old cars and with over 250,000 miles on it. Ran and started up better than many newer vehicles of lesser years and miles; that is until admittedly my dog and I caused interior damage that aged the vehicles appearance. That 1996 BMW 740il was still running and reliably starting every day right up until when I sold it to someone who was willing to fix it up a bit and run it some more. I have spoken to many people that state, BMWs are known to last beyond the 300,000 miles that few other cars make it to.

We sent our 2009 BMW 328i for 85000 mile service, at the same time our A/C was not working. BMW West Houston did a full check, and recommended a lot of parts changes, including the evaporator + gaskets, auxiliary belt and tensioner + bolt-belt tensioner, oil filter housing gasket. The total cost was 3000 USD+. Immediately when I took my car back after the service, the car panel shows the Triangle exclamatory mark, according to BMW West Houston shop that this is the software issue, can be reset easily, I can bring the car back to reset.From the last service, 3 weeks later, the driving mileage shows 570 miles, I start to hear a sharp noise, and soon the service engine soon light turned on. I brought the car back to BMW shop, after diagnostic, BMW has quote again 3000+ USD for some other parts to be changed, and told me to reset the software back I need to pay 500 USD to remove that. It is ridiculous after the full service with a lot of recommended parts replacement, just after 3 weeks the car has such a big issue again, especially there were about 10 days we actually didnt use the car in between. I am very disappointed with BMW quality, also very disappointed with the service quality.

I own 2 BMWs. A 2008 750I and a 2008 X5. In the last year I have spent over $5000.00 on each car. Its one thing or another. The most expensive are the various oil leak repairs. I have owned BMW cars for the last 8 years. I am done. The design of the engine, while high tech, is not reliable and will have the customer spending a lot of money for repairs.

I purchased a 2009 BMW 238i and on Sep 30 2011, I took it to get an oil change. I dropped it off, got a loner, and went to work. Before I dropped it off that morning, the car ran great, it had no ticking, no engine lights nor loss of power. I hadnt heard from BMW so I called them, they said that they had talked to BMW NA and I need to agree to them removing my valve cover, at my expense of $700. I said that I only wanted an oil change. He told me they terminated my warranty. My warranty was for 4years/50,000 miles, it had not expired. I was very upset and made multiple attempts to call BMW NA and the supervisor told me that they would have to go with what the service center said and there was no one else to talk to. Disappointed, I picked my car up.The check engine light came on and while I was on the highway, the car made some loud ticking noises and the car seemed to be experiencing some power loss, in the mist of high traffic. I was in the middle lane when it started, and I immediately got over to get off the highway. And as I pulled off the highway, the car suddenly shut off (no power). I barely made it off the road. It just shut off. I had to call for a tow. That weekend, the car cranked up and it seemed to be nothing wrong. I took it around the block to see if it was okay. The ticking returned and the car shut off again and I had to coast it off the road onto church grounds and call a tow truck again. And now it will not crank at all. This is my only car and I have to rent a car. I did some research online and found several recalls, for example: BMW High-Pressure Fuel Pump Voluntary Emissions Recall and Voluntary Emissions and Safety Recalls, and tons of complaints about safety and how BMW terminates a lot of peoples warranties prior to their expiration date. BMW seems to be putting all of our lives at risk and terminating warranties at will.

My car 2007 328 xi was broken for 3 weeks. I was initially told it was the bad AC compressor, and now, I was told that the AC compressor actually led to engine chain broken. The cost to fix it is more than $50K! Can anyone tell me why a bad AC can have such a huge impact? There are so many cars that can still drive with a broken air conditioner. What a stupid design! My car is only 46000 miles and just out of warranty! I called BMW NA custom relations, they told me they cannot offer any help.This will be my first and last BMW!

BMW has got the american car makers in the dust. The quality of materials used and the construction of the vehicle is far superior. If you look at the American workmanship is it so much inferior to the Germans. We need to upgrade our workforce in order to be competitive with other markets i.e. Germany, Japan.

I am a Canadian citizen owner of a Quebec registered (licensed) American Z4 staying in Florida for three months until early April. Last week I misplaced one of my car keys set, so I went to the Ferman BMW in Palm Harbor FL for a replacement key. I was told and given by a representative of the parts department a document that said that it was against BMW policy to provide a replacement key for vehicles with foreign titles/registration, and suggested that I contact BMW care, which I did the following day.On Friday morning January 9th I contacted BMW customer care and explained my situation to two specialists (Ross and Kristina) and since they could not help me that someone at a higher level would contact me later in the day! NO ONE DID!! I find it disturbing that a BMW owner with proper documentations would be left stranded for days because of a policy that leaves no room to judgment and that no one at BMW Customer care, care enough to take action and use his or her judgment to resolve the situation.Updated on 01/19/2015Last week I wrote a complaint that I was trying to have a replacement key made for my Z4. That same day Kristina from BMW customer care contacted me to say that she needed more time to reach someone to resolve my problem - that since my vehicle was registered in Canada that it was against BMWs policy. I have been waiting since January 9th to have this problem resolved! I dont quite know what my next step should be! Write a letter to the head office in Germany? Thank you.

BMWs are the most reliable cars. They always look new as they keep, for the most part, their beautiful design. My car has 56,000 mi on it and is a pleasure to own. It is made well and is basically trouble-free. My older car has features that new cars have only gotten years later.

We have BMW 750i 2006 model... We had driven about 70k miles when we started having problems. We had regular maintenance on the car and major service when required. We found the car with way more problems with engine. Alternator. Engine oil leak and a/c evaporator core. We had driven before a Lexus 300 for 250000 miles and we never face these many issues. Similar experience with BMW 328i 2009 driven for 66000 miles and problem with a/c evaporator core. Replacement cost 2750 - we think BMW has issues with engineering and design and lot of costly repairs. We will never buy the BMW brand again ever...

There is something so wrong in a car that has a guarantee of 50,000 miles and at 51,000 miles starts to break. My car has 62,000 miles and I have spent about $5,000 on repairs and I need to spend another $5,000 if I want to do everything that the house recommended. My guess is that BMW is learning from Detroits old book of how to go down.

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

Oh my God. From where I will start... Actually I bought 2004 318i car in 2014 and it was my biggest mistake I do in my life! Im from Jordan and I work in Oman... and I spend all my money to fix the car and still useless! I send the car to the dealer and they couldnt fix it and they suggest to replace all the gear box with no warranty for more than $5000!!! I complain to BMW headquarter and no use. I have all the mails and sms. I record for reference to show how customer care is bad and they will not consider you a customer unless you are rich.

Bought 2013 BMW X3 for $50K+. If the car works fine, I would not have any complaints. However, it is not the story. This car costs too much to drive. So far, I have replaced fog light bulbs twice broken in driver side every time. The car does not have spare tire. Therefore, you have to use run-flat tires, which is $400+ each. For run-flat tires, there is no warranty at all. I replace all four tires two months ago and two months later, one tire got a crack. Since it does not have warranty, I have to buy another $400+ tire again. BMW tries to save every penny by transferring cost to their customers. It is not a company to consider customers as the first priority. They try to squeeze money from their customers as much as possible. Will never buy BMW cars again and will never do any business with them again. I learn the lesson through a hard way. Hope you would not make same mistakes as I did. It is a really painful experience.

BMW NA does not want to take responsibility for the defective airbag sensor on my vehicle. I was driving on I-880 in Hayward, going about 70 mph, and the driver-side door and curtain airbags deployed suddenly. There was absolutely no impact to the vehicle (1999 BMW 323i). The road was very smooth and gravel-free. I pulled to the side of the freeway, a very unsafe area in that location. My vehicle wouldnt start back up due to a safety feature in the safety terminal of the battery. I contacted BMW NA and it took them close to two weeks to get an engineer to look at my car. I received a call from the claim representative and she told me that the airbags deployed because my car is not new.” After rebutting that ridiculous statement, she proceeded to find another answer (other than the airbag sensor is defective, of course). The engineer found there was some kind of impact to the car. I know there was no impact because I was driving my vehicle. I requested documentation for my records and the claim representative told me she cannot give me any documents because the findings are internal information and she cannot give that information out. She proceeded to offer that BMW NA will pay for the damaged parts, but I had to pay for the labor, which would cost a minimum of $4,200. The manufacturer should hold full responsibility for the damages.If BMW NA believed they were not responsible for the incident, why would they offer even one penny toward fixing the damages? I believe that a class-action suit should be pursued. There have been many incidents reported about this same situation. My vehicle was manufactured in December of 1998, one of the first vehicles ever manufactured for the model year 1999. Naturally, there would be some bugs/defects with my vehicle, especially considering that there is a recall for the airbag system on 1999 BMW 323is (but only for the 1999 323is manufactured between April and August of 1999). Please help. I will try to round up as many people with this same issue and have them file complaints as well.

I purchased a 2011 BMW 550i xDrive from International Autos Group. I must say I love the car and am very happy with the purchase. The issue I have is with BMWs failure to honor the contract that was signed. The contract states the CPO warranty with a deductible of Not Applicable, yet BMW is charging $50 for every service. It took weeks for BMW North America to render a decision, and I think they knew it was the wrong decision, but nevertheless they told me to pound salt. The rep was very rude during our last call. It is my understanding that International Autos Group in Milwaukee, Wisconsin ultimately denied the request to honor the contract. I caution against working with this dealership. Have had much better BMW dealership experiences elsewhere.

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls werent my fault, BMW offered no help at their 800 number.This will be the last BMW I ever own. I own or have owned Mercedes, Porsche, Ford and GM. In this day and age vehicles have issues I understand that but BMW should have stepped to the plate and at least offered a loaner for a 7 hour repair. They did not...This review may not mean much or my one wallet may not mean much to them but they will not receive any more of my hard earned money....

At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

I own a 1995 540i BMW (VIN # **). The current mileage is 140,000. On 5/12/10, I complained about a strong gasoline odor on start up and shut down, especially on cool/cold mornings. I reported the same problem again on 7/14/11. Alderson in Lubbock, TX said they could not determine any leak or source of odor. The odor continues. My wife has emphysema and this odor affects her breathing as well as mine. How can I get this problem fixed?

X28i X1 - Car with 75000 mile completely shut off in middle of traffic with catastrophic engine failure due to timing chain. We were lucky we were not killed. Cost us $8000 to replace engine (we still owe on the vehicle loan to begin with). Drove the car once and now it needs a new battery and alternator. Piece of crap and BMW should step up and reimburse us for this repair as they know this problem exists.

So my cars power went out, I did some research about the recall it had with the battery cable. I got the car sent in for that battery cable recall, they ended up taking longer than expected to fix it. Okay so I was patient, very nice to the dealership. They told me the car is fixed, I went and got the car. Whilst getting it, I was told that my regular for my back window is broken... Weird, my regulator wasnt broken before. So the service advisor told me he was going to get his manager to fix it then hell get the car out to me asap. So I thought they fixed it, didnt think anything of it. I took the car, wanted to listen to some music... Turns out my aux import AND USB port are both not working. So Im okay with it, called them about it and the service advisor, Cody, never answered my call. So I went on with life. Take in mind, two of my friends who got this recall done, BOTH of their starters went out at the SAME time. So I told this guy, Cody, that if my starter goes out... Ill be back, he goes thats interesting, but definitely let me know if the starter goes out. So I have the car for one day... I pull up to a gas station, turn the car off to get some gas. Try and turn it back on. Wow turns out my starter went out. Called BMW to get it looked at, they tell me my starter is out and that its going to be a whopping $1,400 to fix my starter and regulator for my window. This is ridiculous, so the manager called me and basically said that Im WRONG over and over and he had to be right. I asked him if it were a possibility that the starter got too much power to it? From this new cable. NOPE Im wrong, theres no chance at all. Just because the starter is somewhere else doesnt MEAN that this recall defected my starter. Weird cause my car was in perfect condition before that recall, and before the power went out. Will never be doing business with this corrupt company ever again.

Great car. Been leasing for 30 years BMWs. My 10th BMW. Had many models. Love the 328xi the best. All maintenance included in lease price too. Service top notch.

Bought 2014 BMW X3 with 3900 miles and used as loaner at Silver Spring, MD BMW dealer. Right after 1st oil change at the dealer, I can hear loud ticking noise coming from the engine. Strange!! Next week took back to dealer to get it checked to get it fixed. At the end of the day dealer called me saying they could not find any trouble with the car and they compare the noise with brand new 2014 BMW X3 and the noise is normal. Took the car back home and after week the ticking noise is still constant and now I can hear it on the upper first floor window of my home. What a disappointment!! I will take back to dealer as I did research on internet and found that this kind of trouble lot of other people have also. I have 2012 Honda CRV and it still runs very silky smooth and cost half of this BMW X3. If BMW dealer cannot fix it, I will fight till they buy back it from me as this is nothing but a lemon. No more BMW in my car shopping ever!!