We purchased a 2005 BMW X3 in 2007 to be my wifes car. It had 22,000 miles, not bad. While its styled nicely, also with ample room for an SUV and it handles nicely, it has been a mechanical nightmare. Its our first BMW and I assumed it would be reliable and be of high quality. WRONG. It was OK for a couple years of use, up to 35,000 miles, but since then, its been one expensive repair after another. Things that SHOULDNT break in a relatively low-mileage automobile. First, it was the liftshocks that raise the back tailgate. It would drop down on your head if you didnt keep one hand holding up while unloading groceries, etc. I was able to do that repair myself with new shocks. Next, it was the back passenger window mechanism in which a plastic piece along the ridebar broke. No one was messing with the window. There was no abuse, just my wife lowering the window to bring in air. Of course, the plastic piece is part of a whole motorized ridebar/lift assembly and in order to fix (only a dealer has the parts, btw) cost $575! Ridiculous. Next, a cracked intake manifold, along with several other parts (faulty PCV valve, breather hose, vent valve) that required replacement. Cost: $1,500! This last October, it was a leaky oil pan and oil filter housing, $450! Finally, about six months ago, four lights appeared on the dashboard, AWD, brakes, I forget the other two. Well, theyre all related to the same thing: a small motor beneath the drivers side undercarriage that distributes torque to the four tires independently, thus AWD. Great concept, BUT NOT IF THE GEARS INSIDE THE MOTOR WEAR OUT which is exactly what happened. The car had about 51,000 miles when this occurred. The motor is inside a housing about the size of a football. The motor cost $1,800, plus $1,200 labor, grand total of $3,000! The labor is high because numerous things have to be removed under the car to get at, and replace, the AWD motor. Well, we have to wait to get this last fixed, but I WILL NOT BUY ANOTHER BMW AGAIN, EVER!! I could understand one fluke, one faulty part, but this has become an awful financial burden for us. My Toyota, on the other hand, has 74,000 miles and never a problem! Only basic maintenance: oil, tires, brakes... So you figure it out, which is the better vehicle?

I purchased a 2015 BMW 435i brand new. I purchased all the extended warranties and maintenance packages. Since 2017 I have had an ongoing issue with the car not starting. It happens when least expected. I have replaced the battery 3 times in the last year. The last time it was in for repair I was told that they could not replicate the problem. So basically BMW cannot fix their own product. I was so frustrated. I told my service advisor that if they can’t fix it then no one can! No one cared! I called customer relations to No avail.I thought I would be able to keep this car for many years to come but due to its unreliability, I had to trade it in for a completely different brand. I lost tens of thousands of dollars! Last but not least, I called the finance department to get a refund on what was left of the extended warranties only to find out that many of them are no refundable! I will tell anyone who will listen, do NOT purchase any of these vehicles, they are not the quality that they are marketed to be. I know at least three other people who have had multiple problems with various models. One of which sued with lemon law and got another vehicle. I did not want another vehicle, I just wanted them to fix mine! This was a VERY expensive lesson learned.

BMW is claiming that a bird could strip paint from my 2014 X3, which I purchased just 3 months ago. This pre-certified car is awesome in every way, but I have owned 2 BMWs and 4 Volvos prior to this and have never had any damage to the finish from a bird. They are telling me that the damage is outside their warranties. I find it hard to believe they do not warrant their finishes. Stay away from this car; paint is fragile. If you have to be worried about bird **, you should look for something a lot less expensive. High end is not what finishes this car.

I contacted BMW customer relations as my sunroof was not closing properly. I had extended warranty but I received a follow-up call to notify me that BMW would not honor the repairs. My request for an additional escalation path was denied by Paige and Erin (customer service manager/supervisor) because according to them, they were at the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. They do not escalate cases and if you open a complaint, they do not tell you what they would do with that. They also refuse to send you a letter, which gives the reason for denial. BMW customer relations sucks big time!

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

Purchased new 525i in 2001. Should have never purchased new 2009 528I. Spent too much time prior to 50K mileage warranty having BMW serviced and too much time plus money after 50K for other vehicle problems that were not covered by warranty. Called North America BMW headquarters in New Jersey. Headquarters could care less about their product and customers. Bought Porsche Cayenne 4 years ago and wondered what I ever saw in BMW. Complete night and day difference in quality of the vehicle. I will tell as many potential BMW buyers to NOT purchase a BMW. Do NOT purchase BMWs. I have been told that a significant amount of the money made by the company is from the repairs of the vehicles. Surely BMW headquarters is aware considering they are supplying the parts for all of the expected/planned repairs.

I have a 2007 BMW 335 with 68,000. I took it to the dealer and came up with $3600 repairs. How can a reputable car manufacturer produce cars that have an oil leak and to repair it, you need to remove the casket of the engine for a car with such a low mileage? I am saying goodbye to BMWs. Their official dealer garage shop is clearly stating that their cars cannot compete with those of other manufacturers such as Lexus where one can go up to 100,000 miles without any major repair.

I looked up all of these reviews to decide what to do about my 2011 BMW Coupe. I previously owned a 2007 328xi sedan. When the 6 years of warranty ran out, I had expenses of over $1000 frequently. I traded it in on a 2011 Coupe, with warranty. I almost have 50,000 miles on this car and I will definitely spend $2000.00 to get the next warranty. Then I will sell the car or trade it in. I love my BMWs. They are fun to drive and MY dealers have been great. The first was DeSimone BMW in Mt. Laurel, NJ, the current one is in Atlantic City, NJ. I always get a loaner car. The staff is polite and they answer my every need. As long as the car is under warranty, it is all good. It is so sad for me to read the horror stories on this site. I thought I was getting ripped off buying my 2011, it seems not. I wish the best for all of you. These are expensive cars, and for me they are worth it for the service and atmosphere, AND driving.

I am leasing a 2017 BMW 330i BMW. I really like my BMW car. On Sunday July the 30th my daughter and her daughter three month old baby girl were in the back seat in my BMW. My daughter ask if I would stop her Wendys at 3041 Headland Dr. When my daughter got out of the car to go into Wendys her daughter was asleep. I was sitting in the first seat on my phone. After about two minutes later I heard my granddaughter crying. I opened my door to get out and to get in the back seat with my three month old granddaughter. I shut the drivers door and went to open the back door and it was locked and went back to open the drivers door which I had just got out of and it was locked also. I checked all doors and they were all locked. I was devastated. My three month granddaughter was lock in the car and crying. I could not understand this at all because my keys to the car was still in the car and the car was still running. I was so upset, I ran into Wendys to tell my daughter and to ask for help. All this time my three month old granddaughter was in the car still crying really bad. My daughter and about six other people ran out of Wendys to my car to help. Because all doors were locked a young lady had to break the back window on the BMW for us to get the door open to get my granddaughter. We got my granddaughter out ok but she did have broken glass all over her from the young lady breaking the window. Your BMW Lover.

I purchase a BMW X5 diesel in December 2014. Since then, I have been having problem. I took the vehicle to NJMVC inspection station in Edison, NJ. I failed for emissions. To date, I have spent $3200. I have replaced the oxygen sensors, the active tank, the catalytic converter and now the dealer is saying that I need to replace the passive tank. This vehicle seems to have a fault. I wrote to the Federal Trade Commission and even spoke with Rebecca Franks from BMW, NJ and the issue is still unresolved.

My transmission needed a $3000 part which had been replaced less than 2 years earlier near San Diego, CA. BMWs warranty for parts purchased from their dealerships has a 2-year part and labor warranty. The part was replaced at Ontario BMW (now Penske) of Southern California under warranty free as confirmed by the customer service manager named Gary at Ontario BMW. And after the repair in a very unexpected manner, the BMW reps at BMW of North America rejected the repair because the repair was not done at the San Diego BMW dealer where the original repair was performed. The possible caveat that the transmission parts be replaced at the original part of service was never mentioned to me by any of BMWs official agents and representatives. The car is now fixed. And because it was not done in the original dealership in San Diego, they literally want to dismantle my BMWs transmission (basically redamage it) and make me pay for towing to San Diego to redo the repair. Not only does this make no financial $$ sense for me or even for BMWs own dealership, but its a poor and senseless, useless decision that violates BMWs own warranty policies. Please intervene and quickly shut this case in our favor since my request is beneficial for all sides involved. The warranty was honored as stated by BMWs agents and since no one at BMW knew of this hidden caveat, it makes no sense since my BMW broke down in Ontario, California. Thanks!

Purchased a Certified Pre-Owned 2011 750i on 2-14-2015 from Principal Auto Group in San Antonio Texas. This has been a terrible experience. The car had bent rims and would never ride smoothly... they wanted me to pay for a thrust balancing, then they would blame the tires but my independent tire shop confirmed the tires were okay. The first time I had a major problem the car was in the shop for 12 days because they do not have a enough bays. Lesson learned: If you buy a CPO car insist on a new battery... battery dies about a year after purchase $600.00!!! Purchased a two year extended maintenance warranty (battery not covered) BUT unknown to me it was backdated to when the previous maintenance contract expired in 2014. Lesson learned: Read the fine print because why would any educated intelligent adult assume a two year maintenance contract would start the day you purchase it and expire two years later?The salesperson stated that the original bumper to bumper 4yr/50,000 mile warranty was still in effect because it was a 2011 with 47778 miles but when I kept trying to get resolution on the vibration I was told the original warranty had aged out because the original sale date was actually at the end of 2010. They should hold representatives of the company responsible for their statements. As many on here have stated I would expect more from a Luxury car company.

There are problems with the car from poor workmanship that BMW wont address that are expensive to repair. As a result I will never buy another BMW. During the years around the time my car was manufactured, BMW had a wiring problem with the backup and tail lights, but refuses to accept ownership to correct the problem.

Keeps me updated on my car and what to expect of my car and what to look out far to keep my car operable and running at its best. This is my first BMW given to myself for my 60th BD. I like the bmw place here in Columbia, Mr. ** helps me understand the ins and out dealing with my bmw and he does not let me feel stupid.

Read a few previous posts on BMW lease buyout. I had a buyout price of 33k. Was offered 27k buyout at the end of the lease. The price was still too high compared to Market so I turned the car in, terminated the lease and paid $375 disposition fee. Now the same car is listed at 23k CPO. I approached the dealer to buy it but they refused. According to the dealer BMW and financials services are not allowing them to sell the car at the listed price 23k to me. I would have to pay 27k. The dealer is completely transparent about bmw’s poor practices. According to the dealer BMW and FS don’t want to expose this practice as all previous customers will demand a price adjustment. BMW FS is extremely aggrogrant and says it’s an issue BMW NA and dealership need to address. Dealership is willing to sell if I register at a different address. BMW NA will not respond. The brand is untrustworthy. Period.

About two months ago I bought 2013 528i BMW CPO (Certified Pre-Owned). After buying the car overall I have driven the car for about a month. 2-3 weeks ago (that means I had the car less than month and half at the moment) I noticed that the driver seat upholstery has started cracking. The crack was very minor at the beginning and now apparently it is bigger (since very often I vacuum and clean my car I notice little things very easy...). I scheduled an appointment at Pacific BMW (BMW of Glendale, CA) and even I didnt think that I will stock in such situation since the mileage is less than 50,000 and the car is still within warranty and plus additionally I paid extra $7,000 for extended warranty. When I took the car to dealer the service adviser told me that the upholstery is not covered by warranty. Even counting the fact that my car has heated seats (heating elements in upholstery) still BMW doesnt cover such issues and to fix it will cost a lot of money since they have to replace the seat (OUT OF MY POCKET). No way! Its joke! I called BMW customer relations and explained that I just bought the car about month and half ago, that this 2013 528i is my 5th BMW and in the past I had 325i 525i, 328i, 5XX (dont even remember). The girl told me that she will try to do something and will call me back. About a week later received call from Supervisor or Manager of customer relations Kayla (sorry if misspelled) and she told me that BMW willing to cover 25% of the cost. Lets say if the cost of seat and labor is $2000 then they cover only $500!!! And for the car that I owned only month and half within warranty I have to pay $1500. So it was the second heart attack...I explained all the situation her that spending several tens of thousand, within warranty, customer for life... She said that all they willing to do now and she said if Im not going to do the job for 25% she will notify the service manager of the dealer that I change my mind. No way! Its totally rip off! You just barely sold the car to me and dont care about your customers and the facts. NEVER another BMW! I will tell my story all my friends and relatives and let them to decide if they want to face my situation and deal with BMW.

Im a long time owner of many BMWs. Ive tried other cars but always come back to BMW. Nothing compares to their look, reliability, handling, maintenance included with warranty plan, and safety. Other comparable cars do not offer the comprehensive maintenance plan that BMW does, and that factor is huge and is at the top of my must-have list. There were times I looked at other cars and came close to buying/leasing, but no maintenance plan always brought me back!

Its performance and durability outweighs any vehicle that Ive ever owned or driven. Lets just say the Germans know how to build a fine executable automobile which lasts for a long time. As in day one now on year seven the car run exactly the same.

Bought 2013 BMW X3 for $50K+. If the car works fine, I would not have any complaints. However, it is not the story. This car costs too much to drive. So far, I have replaced fog light bulbs twice broken in driver side every time. The car does not have spare tire. Therefore, you have to use run-flat tires, which is $400+ each. For run-flat tires, there is no warranty at all. I replace all four tires two months ago and two months later, one tire got a crack. Since it does not have warranty, I have to buy another $400+ tire again. BMW tries to save every penny by transferring cost to their customers. It is not a company to consider customers as the first priority. They try to squeeze money from their customers as much as possible. Will never buy BMW cars again and will never do any business with them again. I learn the lesson through a hard way. Hope you would not make same mistakes as I did. It is a really painful experience.

I purchased a BMW 228i from a authorized BMW dealer and right after one year with 12000 miles on it the original Pirelli tires on the car split from the sidewall. I know for sure that I didnt hit the curb or anything and the car is always garaged. When I spoke with BMW they said they cant do anything about it and you need to contact dealer. So I contact my deal and he said since you didnt purchased any tire warranty with us we cant do any thing and you need to pay $400 to replace the tire. Since it was important I went ahead and spend $400 for just one tire.Now its a month passed and the exactly same thing happened on another tire and this time I again contacted BMW asking if there is any manufacturing defect with the tire or wheels. They opened the case and asked me that we will take 3 days to revert back with the case. Its already 1 week passed and they never bother to revert back to me on whats going on with the case. Couple of days back I called customer service and they said its being assigned to the service manager Matt ** in BMW and if you want you can call at his extension otherwise he will revert back to you. I called at his extension 3 times. Left a voice message but they just dont bother to at least call me back and tell me we are working on it. It feels like they just dont care about they customers, not sure if they are working in the office or not. THE MOST PATHETIC customer service from such a big company.Now that not over, this time I went to discount tires for this tire issue and they said if you are at tread count lower than 2/32 (which is 8/32 since the new tires are at 10/32) since you purchase the new car which and if it is a run flat tires Pirelli (Original tires from BMW) will replace it for free and if the tread count is lower than that (8/32) it will calculated as pro rated basis. They called Pirelli themselves and give me after pro rated calculation. They gave me $100 back and also replaced it with new tires. Now when this happened to my another tire neither BMW or their authorized dealer (Ralph ** BMW), that you will get the pro rated amount back. It felt like Ive been cheated by BMW and their authorized dealer.

I own a certified BMW 335d. In June of 2015 the check engine light went on for the Diesel Exhaust Fluid Tank malfunctioning. This is a device that is needed to make the car USA emissions compliant. I was told by my dealer that the part was on back order for 2 weeks and to continue to drive the car. After 2 months I decided to call BMW Customer care to let them know I needed to register my car in California in October and it needed to pass a smog check. With the check engine light it will not pass, thus making my car fall out of registration. They told me they would help me. After numerous promised dates for the part to fix my car, they told me mine was on top priority and I would get the next one in from Germany. I spoke with my dealer and they told me that since my part was ordered, they received 5 at their dealership that went to other clients that were ahead of me on the list. Their cars did not have the same registration issue as mine, so the priority for those cars to get fixed should be lower. I was not told the truth by BMW of North America. The next one is plain and simple--the next one. BMW of North America is saying it is the field representative that is responsible for the dates and the dealer is telling me it is BMW N.A. Bottom line is they lied to me that I was on top priority and they are giving me the runaround. As of today I am stuck with a car I was told to drive that is now out of registration. Its really nice to make car payments that you cannot drive. BMW absolutely does not care about the customer and they are trained to give customers false answers. They are quite rude on the phone as well. They say I understand, when they really dont care and want to get you off the phone. The customer care department has no real information and they are just put there as a facade. It comes with great pain to say this as the cars themselves are really great cars, but DO NOT BUY A BMW. Great cars, HORRIBLE CUSTOMER SUPPORT.

Oh my God. From where I will start... Actually I bought 2004 318i car in 2014 and it was my biggest mistake I do in my life! Im from Jordan and I work in Oman... and I spend all my money to fix the car and still useless! I send the car to the dealer and they couldnt fix it and they suggest to replace all the gear box with no warranty for more than $5000!!! I complain to BMW headquarter and no use. I have all the mails and sms. I record for reference to show how customer care is bad and they will not consider you a customer unless you are rich.

I purchased a BMW 120i Cabrio from the local distributor Spanos Hellas. I paid 35000 euros for a used car and this year I wanted to drive it to Switzerland and I asked for the certificate of conformity which is required and they asked me to pay 150 euros to give it to me. I believe it is ridiculous to pay for a certificate that should be included in the car papers. Please let me know if there is another way to obtain this certificate. Its not a huge amount but I find it totally unacceptable and I will seek legal advice for this issue.

I bought a brand new BMW X5 on Dec 12/08/2019. On 3 day itself it went of wiper fluid. Later week the windows stopped working while closing. Handed over the car to service. They took a week saying that replaced rotor, motor. After that it was delivered back to me but issue still exists then they took the car back again. Said that there an issue with computer diagnostics. I called BMW to replace the vehicle with these many issues in two weeks and I cant feel comfortable with that vehicle anymore. They said that we cant able to replace it. Dont know the reason. Please help me out how to go legally against BMW for the brand new vehicle that has these many issues in two weeks time.

I have 316I model 2010. Although PM services are being performed at BMW service center as per BMW manual, but while driving, Ive discovered that air condition is not working. Cairo BMW service center informed me that the coolant has to be replaced. Im wondering that an expensive car manufactured by reputable company, an important part gets faulty within 3 years after 42,000 km which is not happening in cheap cars. The problem is not only the cost of replacement but what hurts me is driving long way in sandy and hot weather with no AC and the cost of renting a car while my BMW is being fixed. This makes me hesitant to depend on my BMW car again, although it is not the case with BMW brand name. Please advise what to do. Thank you and looking forward to hearing from you.

This is the biggest bait and switch I have ever encountered. Purchased a new BMW 435i convertible. They sold me the upgraded Bluetooth so my smartphone would work on the screen and charge through the cradle built inside the console. However, they never told me the iPhone is an incompatible device. Now they wont refund my $500 nor fix the problem. They tell me to plug in the charge cord to the cigarette lighter. How dumb!

At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

I have a very high threshold for dissatisfaction, but my recent experience with BMW caused me to take the time to document my experience as I wanted to share how bad it was with as many consumers as possible to save you from the same experience. I have spent over $400K on five 7-series cars over the last 15+ years as an extremely loyal BMW buyer. My current $100K+ 750iL just passed over 65K miles and the extended warranty expired and to my surprise, mechanical issues have not stopped materializing! I contacted BMW NA to find out what $400K over 15+ years of loyalty meant to them. Evidently, it means nothing! They pushed me to a call center rep who was clueless and of zero assistance, and she kept to the script. I guess BMW feels that everyone will just cave and do nothing when they are pushed aside. It shocks me that in the current environment where brand loyalty is critical to the corporate bottom line, BMW obviously feels that someone in their mid-40s who will be in their target market for the next 40 years has no value. I wonder if Mercedes and Audi feel the same way? Extremely dissatisfied in Barrington!

I am the original owner of 530 2006 BMW. The fuel pump went out before the car was 2 years old and a couple months later, the other fuel pump went out. The dealer repaired it because the car was still under warranty and had less approximately 17,000 miles. After repairs, I began to have severe gas vapors inside of the car. The vapor was so strong you could see the car vapors seeping from the car while standing on the outside of the car. I took the car to be repaired 3 times for the same problem. The fourth time, I had to contact the corporate office to have a specialist look at the problem. The last repair was a little better, but I can still smell the gas as of this date. Now my car is 6 years old and still has less than 50,000 miles on it. The thermostat light came on saying that the car is hot, not to drive any further. So, I took it to be checked. I was told that the engine thermostat needed to be replaced and would cost $650.00, so I asked them to hold up on repair because I wanted to check with other mechanics for 2nd opinion. I called the specialist to get a quote thermostat repair. Both mechanics from other shops told me to tell BMW service department to make sure that my problem was not the water pump before changing the thermostat. I called BMW back to ask them to make sure that my problem was being caused by the water pump. The repairman insisted that my problem was not a water pump. He said he was absolutely sure that my car needed a new thermostat. After his confirmation of the problem, I gave permission to replace the thermostat. About 1/2 week later, the thermostat light is on again, worse than before because its now red instead of yellow. I had to bring the car back on Monday, 8/20/12. Guess what they are telling me the problem is? The water pump which is around $1,100.00, not to mention the $650.00 I just paid for a thermostat that was obviously not the problem in the first place. I am raising hell! I hope you readers can hear it in my complaint and excuse the spelling because I cant even think straight right now. I will never buy another BMW! Never, never, never, never! Nice looking car, but you cant drive from here to there on looks. Buyer beware.

I recently purchased a 2008 530I with light front damage. Luckily I had taken electronics in high school and 300ZXs had first EFI Computers, Digital, dashes, vibrating seats, Turbochargers, alarms, 145MPH shut offs. I bought like new wrecked cars, stripping the electronics out immediately, keeping them from the weather, giving me testing equipment and quickly made me famous around Kentucky and Indiana. When I saw the dealer bills, (Thousands) I raised my prices up a little and bought more nice wrecked cars. My 2008 BMW calls for a $950.00 positive battery terminal, in order to start from the ignition. It took me two weeks to read online about how BMW had gone crazy on parts prices and dealer ripoffs. They are crazy on parts prices now. I fixed it for 200, the dealer wants 1,500 including reprogramming the car. You must have a special tool to install into the plug for the troubleshooting device to save the programs $100.

BMW keyless engine continues to run when car is locked. BMW have not responded to emails, the local garage booked the car in to see if they could accommodate the mirror folding but said the engine issue was a known issue that BMW have decided not to do anything about. They were also unable to sort the mirror issue out telling me l should have brought another extra which would have made that possible?

Sterling BMW Newport Beach - This dealership is dishonest and misleading. First time, I went there to value my trade-in but we were still a few thousand dollars apart so I left. I called them back a couple of days later because I really liked the car and I agreed to pay $3,000 more than my original budget and they agreed and told me to go back there and get my new car. Once I got back there, the managers ** and ** decided that they wanted even more money than what we agreed on the phone and tried to sell me a car two years older! This dealership has proof to be dishonest! If you are a woman, do not go there, they will take advantage of you in any possible way.

DO NOT buy car from this dealer!!! This deal is selling you a defective car!!! I purchased a brand new 2020 X7 from this dealer. And the car was broken after 7 days driving: 1. The touch screen is 100% off, I cannot control anything on the display. 2. The bluetooth wipe out my and my wifes phone (Andriod and iPhone both) connection 3 time a week, which mean we need to reconnect/reconfigure our phone connection every other day. 3. The battery is dead permanently, the error signal was on when I purchased it originally, but the sales told me it will be back to normal after couple days driving. But after 1 week driving, the battery error signal is still there, and need to be replaced. 4. The rubber seal on the front end hook is coming out, and looks really ugly and do not match the BMW brand at all. 5. The auto lock is not function at all. After enabling this feature, the auto lock still not working at all. This feature is very normal one on any premium brand car back to 5+ year ago. I personally own another Acura and Tesla, all of cars have this function and there is no problems to use such function in the past 3 years.6. All of the cellphone app remote control function is not working on my car. I cannot lock/unlock/flash/horn the car via the phone app.I drop off the car 5 calendar days (4 business) ago. And service department is still working on it, from the time it took, I can definitely tell this is not a small issue. Since the service adviser told me, replacing a new battery will only cost them half business day. So for sure, there is a huge defective on this brand new X7 car. I am really surprised that this dealer will sell defective car to the customer, especially on such high end/premium 7 series product line. Update @2020-06-24: After 5 days waiting, today afternoon the service department just called me back, saying the display is totally off, and cannot be fixed by them. So they decided to order a new display from BMW, and the new part will by arrived in Friday (so another 3 business days waiting). And then they will need to replace the display part completely! Can you imagine this is what happened to a brand NEW X7, with 7 days driving and only less than 200 mileage.

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our drivers side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just dont drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I dont have time for this. Finally this time, I asked about a tail light. The warning was check brake light, check rear lights. I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldnt shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same check brake light warning. It is a tail light out. I called and he said, we do have intermittent problems with the lights. I said, I asked you to check it. He blew it off then oh well maam, you can bring it back in and we will fix it. So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, we sell extension cords for that. Do you want to buy one?. I say we use it all the time!. BMW has lost their way. I cant say enough about how the dealership will not pay anything that BMW wont pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Dont buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldnt find a place to park the loaner when I returned it?

I purchased 2 BMW in the last 10 years - 745Li and X5. Showing a late payment on my credit report more than 7 years. Called the BMW credit department and was treated like a thief. Need to get this late payment removed. I am aware that it is not the CEO decision to hold me wrong after 5 years - just a clerk who has no feelings.

Hello I would like to make a complain about my BMW 520d 184ps 2011. My car left me while I was driving. Suddenly I didnt have any power and my car stopped. I took the car to BMW dealer and they told me that is the same problem I had 2 years and one month ago. The injection system and I need to change the same parts as 2 years ago. 2 years ago BMW paid for the parts and I only paid for the workmanship. Then around 120.000-130.000 km, and now I have 214.000 km and I dont consider normal that the injection system should be changed after 90.000 km. Please help with a solution for my problem.

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

I have a very big disappointment with the way your services are rendered with regards to availability of Parts. Anyone who purchases BMW expects no harassment and quick service from your company’s end. However this is my second instance that my car is hold in your service center for at least 25 days due to non-availability of part that is as common as a headlight.Last time car in service center was due to a manufacturing fault. Still had to wait for a period of not less than a month. Even this time if I have to wait for similar timeline for headlight replacement I don’t see any customer satisfaction or value for the amount spent. Point been please fix my car in a weeks’ time. If done so I will be very much obliged.Car was purchased from dealer- INFINITY CARS PVT LTD. When it was taken we were never warned about these shortfalls in your service center otherwise I would have never purchased your car and especially a new model. Also I will like to share my experience which is quite an unsatisfied one to not purchase any new model launched by BMW for at least 2 years till service centers start stocking at least the most popular parts.

The Front Seat Occupant Protection Mat icon on my 2007 BMW 328XI has been displayed on my dash instrumentation for over a year. I looked up the recalls on this vehicle on www.safecars.org and it indicated that the model was recalled. The summary at the website stated, In the event of a crash the front passenger airbag could be deactivated increasing risk of personal injury.I called BMW Customer Relations to inquire about the recall and the representative informed me that my vehicle VIN number was not part of the recall. He informed me that my vehicle was not in that production run, although it was produced the same year. Therefore my vehicle did not meet the requirements for the recall. I understand that numerous BMW owners have made a similar complaint about their vehicle and recalls are usually initiated in this manner. Regardless of the production time that my vehicle was made, my vehicle has the same defect as the other vehicles and should be replaced by BMW.

BMW Financial has various rates at various times when shopping for a car. So make sure you take your time, then jump on your auto of choice when you can get a good interest rate. The website for BMW Fi is NOT user friendly. Every time you want to get online you need to ask for a code. Then hopefully enter the code in the time allowed, or you will start over. The courtesy and friendliness of BMW Fi can be a lot better than it is. Overall, I would certainly not recommend them, but this is what is offered at the dealership. Ive had 3 car loans with them and they are all problematic in one way or another.

I have owned BMWs since 1994...a total of six. The last...and I mean last one is a 2008 BMW X5 4.8. I have spent thousands of dollars on repairs and the vehicle has only 80K miles. This is one shoddy vehicle. Never again.

In a period of last 12 months, my 2010 BMW X5 has had the following failures, which leads me to believe either that BMW has no quality in their products or this SUV is just a lemon. 1. Check Engine Light - Radiator replaced in Jan 2014. 2. Car slows down in the middle of the road and stops - Fuel pump bushings replaced in Aug 2014. 3. AC stops working - AC leak Schraeder valve- Aug 14 4. Thrust rod replaced - Aug 14 5. Check engine light on - Oil leak from Oil Filter Housing - Nov 146. High pitched noise from the hood - Crank Case Vent system - Dec 14Called BMW for the last problem today and they just washed their hands off. Leads me to believe that they dont stand behind their product. Buyers beware. Do your research before you buy. There is certainly no driving experience here. It is the fear of your car stalling at any time.

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

Purchased a 2005 BMW X3 in 2009 with 20K miles on it, purchased as a BMW Certified with the full 100K (or 6 year) warranty. At some point around 40K miles, I noticed the anti-freeze overflow tank had oil mixed in it. I took it to BMW and was given a tongue lashing for allowing Valvoline to change my oil. Not only did they state Valvoline put oil in the anti-freeze reservoir, they gave me a letter and advised me to take legal action. Instead, I opted to pay BMW $1200 to total flush the entire system of oil. A few months later the water pump went out (under warranty) and I was advised once again I had oil in my anti-freeze. Once again I was fooled by the BMW liars as they told me it was probably just left over from the previous incident. Finally while I was driving one day the engine started to run hot, being that I work literally 2 blocks from BMW I drove the car over to be checked out. By this time the car had run out of its BMW warranty, and lo and behold they said I had oil in the anti-freeze and that I would now need to pay them $4K to replace the head as the thought it was cracked. Now they couldnt really tell me that would fix the car and the only other option they gave me was to replace the engine $6K.I have all of the paper trails, I called BMW USA, I tried to get the people at Swope BMW Louisville to work with me but they would not. At the end of the day, nobody could ever tell me how I was getting oil in the antifreeze....a cracked head and/or blown head gasket would result in antifreeze in the oil, what I had was exactly opposite. Rolling the dice, I took the car to a very reputable shop in Louisville and paid the $2500 to replace the head gasket...a repair which did not work.I have owned 2 new BMWs. I will never, ever, ever even look at another one of these cars. The dealers are under a huge amount of duress and will not do whats right for the consumer. My warranty was worth nothing as they (BMW) milked it out until my car was no longer covered before telling me the engine was shot. Since then I have leased a 2013 Mazda CX5 AWD GT for my wife, and purchased a 2013 Honda Civic Ex for my son. I have plenty of money to spend, and will never spend another dime on these pieces of human excrement who represent BMW.

I will never buy a BMW again. Overpriced and the quality is not present anywhere. Difficult to upkeep and customer service is nearly nonexistent at dealership AND corporate level. I bought a 320i and was so excited to run around with the BMW logo - until realized the logo was ALL I was getting. The car is subpar to my old Geo Metro from the 90s I had as a kid. NOT EXAGGERATING. As the first owner and the car is ONLY A YEAR OLD, it shouldnt have all the problems its been having. I had to buy new tires (yes, that quickly) because they come with run flats which go bald quickly. To boot, I couldnt have my usual family friend replace them because I needed some special BMW tire bolt remover to get them off. Took forever to get this bolt remover because it didnt come with the car and I ended up missing a weekend trip because I felt unsafe driving on bald tires.Engine stalls sometimes when first starting car in the a.m., door lock mechanism has broken a few times, and most of all: The car terrifies me on curvy roads on the freeway (cant have full control of the steering wheel during high speed curves on the freeway). I am terrified Im going to die in this car - Ive gone back to the dealer multiple times to tell them the steering wheel sticks on high speed turns and they only tell me they cant find the problem - because they arent looking for it!!! They just want my money and care less about fixing this car under the warranty. And I cant afford to get another car while saddled with this one or ruin my credit by dumping it because Im trying to buy a house. So I just avoid going far in this car or rent vehicles when I need to drive long distance. Ridiculous.But wait! Theres more! Every time I go make a payment online, the website is down or Im being asked to authenticate my same device I always use. Beyond annoying. I have to call customer service to pay, which is always a 20 min wait because their site never works. So EVERYONE is calling in and I go thru that EVERY MONTH just to pay my hard earned money for a car Im scared to drive! It has been a complete nightmare owning this car and BMW doesnt care. I have told my family if I die on any curvy roads to have the steering issue looked into and sue the daylights out of them. DO NOT BUY A BMW!

I owned a 2008 BMW 335i. My car got caught in fire yesterday and it covered with flames. Luckily I got out the car quickly and nobody is hurt. Its too dramatic and I would never have expected this. I used to love its apparent and the cars handling, even though there are numerous problems I had to deal with (random misfires, water pump, fuel pump and crankshaft position sensor failures). Up to this point, I am hesitated to buy another BMW in future. I Googled and there is a list of news reported about BMWs get caught in fire.

Have owned Chevys, Fords, Hondas, Lexus, Jeeps, but none of them compared to the Junk of a BMW. I thought Ford was the worst vehicle I have owned...until I decided to purchase The ultimate driving machine against the advice of my 5 uncles who are mechanics. Thought Why not see what these High class cars? I am now a believer that these cars are sold to wealthy people mostly who know nothing about cars other than the reputation they have amongst the wealthy. With under 100k I had a leaky valve cover gasket, which caused my ignition coils to go out and have to be replaced. After that repair the fuel pump needed replaced then following that the injectors needed replaced. Luckily for me, I bought the extended warranty and those repairs were covered. After it broke 100k miles I pulled out of my driveway and noticed a bunch of steam coming from under the hood. After further examination I found that BMW used a cheap assistance black piece of plastic literally comparable to the material a plastic straw from McDonalds is made out of. Well that cheap piece had crumbled. After repairing that problem, the check engine light came on again, from leaky valve cover again, fouling the ignition coils, again. Immediately following that repair... It has snowed and I was sitting in my car with the heater on, when a big plume of smoke came out from under the dash. I immediately shut the car off and located the problem. Hindsight I should have just let the car catch fire and burn to the ground. Turns out that there has been a slow drip coming from the cabin air filter, which dripped down behind the dash onto the heater fan, which made its way slowly down to the heater fan regulator and eventually made its way inside the regulator, which with a well engineered vehicle, should have just blown the fuse. Instead of the fuse blowing, the regulator grounded out melted the connector inside the regulator and melted the wires down to copper wire about 3 inches down the wire harness. When the repairs were finished, hooked the battery back up and started the car, went to look under the hood to check everything going out just to notice a ton of oil that was spewing out of my oil filter housing between the engine and housing. Oh yeah and heater doesnt work still. Next is the heater fan which had no sign of a short but is now fried too. For how great these cars are suppose to be, I would take it from someone who has a familiarity with working on vehicles. Buy Honda, Toyota, Acura, or Lexus. DO NOT BUY A BMW!! Unless you want to ride in a stylish unreliable Piece of Junk. It is fun to drive when it works. However being stranded on the side of the road, especially in a subfreezing climate sucks. I have had as many problems with this car than I have had with an old 1996 Honda Accord with 300k plus miles on it. Theres now only 112k on the BMW and I am driving the old Honda again. Even my 91 Honda crx with 160k miles has had fewer problems than this car. My BMW HAS even had more problems than my old 92 Ford 250 with 212k on it.If you have the money for a BMW, save yourself the headache and get a Lexus or Acura. I will never recommend a BMW to anyone. In fact I have kept 4 people at work from making the same mistake as me. When I get it fixed to drive again, I am getting rid of it. I will never own another nor do I recommend buying one, unless you like to spend thousands and thousands and thousands on repairs or you like to work on cars. The amount of money repairs and maintenance cost, a person could buy 2 cars instead of 1 BMW.

BMW Financial involuntarily repossessed my BMW after an auto accident. I was unable to walk and notify BMW of the situation as the car was in their chosen shop for repair or payoff. Insurance repaired after 2 months. I notified BMW that the car was repaired and I owed 2 payments, which I was paying now that I could walk. They said after my $20,000.00 repair, they were in repo status. I said no and that the car is back in for repair and Im on my way to pay. I was at Western Union with a witness to pay two payments. The girl at BMW was rude and said theres nothing she could do. The repo showed up in 30 minutes at BMW repair shop and took my car before I arrived. I never heard from anyone of this. I called on my way to repair shop and they said my car was taken and that was that. No authorization, no police involvement. The car could be stolen, for all I know. Then they billed me $12,000.00. I had 3 months left on lease and a $20,000.00 beautiful car repair they made out and ruined my credit. I have had 4 BMWs and they will never see my business again!

On Friday, July 12, 2013, the Eastern Shore of Maryland had torrential rain storms throughout the area. In Salisbury, Maryland, the City public works closed off streets promptly if they became flooded. On this date I drove my 2012 BMW 328I to the post office, and then to the bank to make some deposits. I traveled only over main thoroughfares that were being utilized by normal traffic. These streets were wet and had puddles of water encroaching on the streets as one would expect during torrential rain storms. While going from the post office to the bank the vehicle started missing, and an error message appeared which stated, Engine Malfunction Drive Moderately. All though the vehicle was running rough, I made my deposits and returned home and parked the car in our garage; believing that maybe the electronics got wet and they only needed to be dried out. The next Monday I started the car and it seemed to run better but the engine light and error message still were on. I then called the dealership in Annapolis, Maryland where I had purchased the vehicle approximately one (1) year ago and talked to a service representative about the problem.This service representative told me to bring the vehicle to Annapolis, which is about 90 miles from Salisbury. As there seemed to be a major problem with the engine I felt that they should pick up the vehicle as it was still under warranty with less than 10,000 miles usage. Finally, the Service Rep. told me to call BMW Road Service and have them trailer the car to Annapolis.The next Tuesday, a Service Technician from BMW Annapolis called me at about 9:00 AM and told me that there was water in the Air Filter and suggested that the filter and oil should be changed. I told him to go ahead as it was covered under warranty. He then stated that it was not covered under warranty and I inquired why as it was still in the warranty period since it had been driven less than 10,000 miles. After much discussion, I told him to go ahead and change these items, but I wanted a call from a management employee as I strongly felt it was a warranty problem. I also asked this technician how high the water would have to be to cause the problem he noted with the engine, and he stated, Up to the windows. Since he had the vehicle, I asked him if he saw any indication of a water line on the car, or even that the water had reached the floor boards. He responded in the negative, but stated that he was following his supervisor’s instructions.On the following Wednesday, the same Service Representative (with no call from the Supervisor), called and stated they changed the oil and air filter, but the engine light and the error message were still displayed. More investigation by the Service Representative showed that a rod had been bent and that it now needed a new $21,000.00 engine and by the way, it’s not covered under warranty. I was totally flabbergasted, as I could not believe that I driving a BMW during a rain storm would cause this kind of damage, and, that then it would not be covered under warranty. Please keep in mind I have been driving for over forty years with significant experience in similar rain storms, the BMW has less than 10,000 miles on it (has not even reached its first service period), and that BMW would even question whether or not the car had been in a flood when they had the vehicle there and there was absolutely no visual signs of flood damage.I again stated I wanted to talk to a manager regarding this problem and stated my complete disillusionment with BMW Annapolis on how they were handling this matter. This has been my third BMW over nearly 20 years (previous had 5 series BMWs), and I felt that as a luxury car organization they would stand behind there warranties and not treat their loyal customers in this manner.Finally, on this last Friday July 19, 2013, I got a call from the same Service Technician at 5:00 PM in the evening reiterating that he talked with his Supervisor, and that the engine needed to be replaced at a cost of $21,000 and that it would not be under warranty. I inquired why the Supervisor had not called me for over two (2) days when I specifically had requested this. Furthermore, I had been without a vehicle for well over a week, I am being told I need to spend $21,000 on a basically brand new BMW, and I don’t even get the courtesy of a phone call from a BMW Annapolis Service Supervisor.At 5:30 PM that evening I received an email (copy attached) from the Service Supervisor stating basically the same thing the Service Technician had said previously. I responded to the Supervisors email, and now I am writing you in a attempt to resolve this before it completely gets out of control. I have filed a claim with my insurance company, but feel strongly that this is a warranty issue, not an insurance problem. Even if it is covered, I will have to pay a deductable and the re-sale value of the car will be greatly reduced as it will be tagged as Flood Damage. Even though there is absolutely no evidence of the vehicle being in a flood, or for that matter in very deep water.As stated before, I have been a loyal BMW owner, driving in similar conditions as I experienced in this case, and have never been as disappointed as I am now with your company. I have many friends and associates that have BMWs and I have to say they are as flabbergasted as I am regarding this matter. I DO NOT think that this is the reputation that BMW would like to have in the public’s perception.

I purchased a car at Melbourne BMW from Colorado. I was out of town on business. They cashed my 2000 $ deposit and ran my credit and asked when I was going to pick up my car, I told them Tuesday. They said, ok will have it detailed now. Then they sold my car to someone else on Sunday and still was holding the 2000 $ but this is not the issue. They sold the same car to two different people. BMW of Melbourne and BMW do not have ethics.

As a midlife crisis buy, I sold my very dependable 05 Honda Pilot and opted for a 1 owner, exceptionally clean, 3rd row X5 with 96K. I got it for a good price at the auction, but it was an as is sale. Immediately after purchase, I noticed an intermittent clunk and bounce in the transmission/motor area about 1 second after startup. I took it to the dealer, and they told me the fix was a software issue for which I paid $340 for. Well, that didnt work. The repair rep told me there was no other fix, that it would be a waste of money looking for the problem, and to live with it till it broke completely. That was comforting.Then the other day, the radiator reservoir blew up which cost me another $290, because it happened in the middle of nowhere and the only repair shop knows that. I knew the windshield washer pump wasnt working, now the fluid is leaking out and the the washer fluid low light is permanently on. To fit it, you have to take the right tire and wheel well liner off. Another $200 fix. There is a loud clicking noise from the motor which seems to come from a design flaw in the head which doesnt allow oil to get to the lifters fast enough. Ive only had this POS for 3 weeks. I cant wait to see what failing item sucks my wallet dry next. Ive never had roadside assistance insurance with any of my cars, and never needed it, but with BMW, its a must. Definitely wont be buying a money sucking BMW again.

Im a 19-year-old full time college student and full job worker. Im broke and I dont have money for anything besides my studies. Im on an extremely tight budget. Anyway one day Some guy contacted me from Craigslist since I posted my Honda for sale since I have been wanting to get rid of it and get something more decent since I have a professional job. He asked if I wanted to trade my 01 Honda Civic for his 1999 BMW 5 series. The pictures of the car were so beautiful and I said immediately, Yes! Can I see it? Where can we meet? And we met up 20 minutes later. I was alone (I know Im an idiot). He was w/ his baby and his girlfriend and he said he already had the same BMW sitting at home and he wanted a Honda for his GF because of the good gas mileage. I then test drove the Beamer and it didnt feel quite right, but I told myself, Oh well, Ill take it to a mechanic and Im sure its something minor. The guy who traded me didnt ask for cash on top which was sort of sketchy. All he said that was wrong was that it needed an oil change and power steering fluid, hence the check engine light on the dash. I come to find out that the BMW couldnt even start the second day I had it and it began to make this LOUD air noise when I would hit the gas. OMG, I was having an anxiety attack and immediately took it to a fair priced mechanic who works on marine and automotive here in Salem, Oregon. The Mechanic felt so bad for me I could see the sympathy in his eye. I basically told him the story and he couldnt stop staying how BMWs are pieces of ** and I should have never ever traded my perfect beat up Honda for it. I also came to find out that it would cost over 7 grand to repair the vehicle back to good condition since it had OVER 10 CODES or mechanical work needed to be done to it. Now my car still wont start because the battery died and I live alone and have no one to help me. Im broke as hell and I dont have money for ANYTHING not even to register it under my name so I get the title in hand to get rid of it.

BMW has made a nasty turn for the worse. I am a loyal customer over a decade and have purchased 6 BMWs for me and my family to enjoy over the years. I am on my 6th BMW which happened to be a CERTIFIED PRE-OWNED BMW. The last 5 were purchased New and after the CPO experience being described to me by a sales associate, I determined to purchase a CPO BMW instead of new.What a mistake! The car was visually perfect and mechanically appeared fine on the test drive before purchase, but there were a plethora of engine and transmission issues the week after purchase. With less than 30,000 miles, I had no idea what I was getting into with this plagued car, not to mention all the interior cracks and creaking and the deferred maintenance that no one paid any attention to on the vehicle.I asked BMW North America for compensation for my time spent, almost 20 hours of driving, waiting, telephone calls, troubleshooting, exchanging rental cars, paying for rental cars, etc. and after 3 weeks they called me back stating that they will not honor any compensation. Disgusting. This will be my last BMW, and I will be sure to share this experience with my circle of car enthusiasts.

I have never been more in love with a car! I’m still learning new things about this car and I’ve had it over a year now. When it comes to features, this car does not disappoint. I love the fact that it has an interior motion sensor and tilt sensor, you’ll know if anyone ever tries to jack your wheels. I love that this car has manual mode and sports program for performance driving. My car has been a very reliable car, still runs just as good as the day I bought it.

I purchased this BMW 330i vehicle used and while I got it for a great deal, Ive had issues with it ever since. First, the engine went out then had issues with the car stalling. Not so good luck with the vehicle. It dawned on me that the previous owners probably did not take care of the vehicle which is why it had so many issues. Nevertheless, the car does have good features such as heated seats. I also like how the battery is located in the back. The car is really good in bad weather conditions such as snow and ice. I also like how there is a computerized screen which has various options on it for service and radio. Still, I would definitely fix some of the maintenance features of the vehicle and make it so that any mechanic can fix the issue without needing a code from the BMW dealer. I would also change it or have it so that when there is an electrical failure, there is a way to override using the windows and unlocking and locking the doors. With those main issues fixed I would enjoy the vehicle so much more.

I purchased this BMW 2011 740 li for my wife 9/14 with $55k miles from BMW Murrieta. We have barely had this car two years and has been in the shop 75 days with over $23k paid in repairs. Problems began immediately after we purchased the car. BMW Murrieta told me this car had a thorough 180 point inspection, rear brakes were gone in 300 miles. I took it back and complained, BMW Murrieta warrantied the rear brakes and rotors. 58k Miles - noise in front end, diagnosed as thrust rod bushings, those were replaced. 59K miles, seat motors go out, replaced those. 60k miles - noise in the rear - cv joints went out, replace those. 61k miles, power steering pump starts leaking and making noise, belt tensioner fails as well. Replaced both as well as the accessory belt. 62k miles, check engine light comes on, fuel tank supply line / pressure sensor fails, replaced those, 68k miles, check engine light comes on - turbo low pressure, replaced, gaskets, collars and vacuum lines. 70k miles check engine light comes on, turbo low pressure - turbo failed, replaced turbos and pressure converters. All good for a while. 89k miles, check engine light comes on - fuel injectors fail, replaced all fuel injectors. 92k miles check engine light comes on - transmission leaks all over driveway and slipping. Replaced inner mechatronics seal, fluid, pan and seal. 102k miles check engine light comes on, car overheating - water pump fails, replace water pumps, coolest and various gaskets, seals. 103k miles check engine light comes on - vacuum lines on turbo fail again, also replaced valve cover, gaskets and more sensors. 103.5k miles, transmission cooler leaking, replace cooler and lines. Anyone who doesnt believe me, I have all the service records I would be happy to post.During all this time, BMW Murrieta never recommends that a factory inspector come look at the car for all the issues, BMW America never reaches out to us for any customer service (not sure if they would know this car was in the shop so much unless the dealer would have told them). I call BMW America to see if they can help us at all with all the issues on the car. They open a case to inspect service records, all the money we have spent on repairs at the shop, all the down time, etc. This gets escalated to a gentleman named Kurt ** - Executive Customer Care (the title actually sounds like they care, THEY DONT!!) Two weeks later they call me and tell me the BMW does not meet their criteria for any kind of help. He tells me they wont buy it back, I tell him I dont want or expect them to buy it back. I tell him, Im just hoping you would take a look at the service records, all the money I have spent repairing this car (over half of what I paid for it), take into consideration all the stress, frustration, down time, rental cars, etc. and see if you can help me in any way keep this thing on the road and out of the dealers mechanic bay. Maybe some help with a trade or maybe some kind of help with an extended warranty, he tells me they cannot do anything, the service records and time in the shop do not meet any of their criteria for help.I will never ever buy another BMW in my life. This car has been the biggest joke amongst friends and family. They all warned me not to buy a BMW, especially a used one, even if its a CPO or not, doesnt matter if you buy it from the dealer or not. Once you take the car, youre on your own. BMW will not help you with any issues you have. This BMW is the most unreliable car I have ever owned period. Ill stick to my Chevys, Fords and Hondas.

I have a 2008 Z4 convertible with an electronic roof mechanism. The problem I am encountering is that the roof retracts into a separate chamber that has not been designed to evacuate the water that accumulates when it rains. So what happens is that the roof motor sits in water and corrodes over time. The repairs are about two thousand dollars each time since it is extremely labour intensive to remove the roof and get to the motor. This is the second instance where I have run into this problem and the roof retraction has failed. BMW are aware this is a known problem with multiple failures each year however are unwilling to re-engineer and find a permanent fix to the problem.

BMW offered me exceptionally POOR Support for their 1984-91 BMW 524td engine. BMW’s customer support was as though they had never built the engine or even heard of it. Finding parts became a worldwide internet search nightmare, as USA dealers were ZERO assistance. BMW routinely changes part numbers, but apparently leaves no follow-up reference to find the part one seeks. I ended up contacting BMWs CHAIRMAN Harald Kruger with a message that lifted him off his chair. The immediate result from Krugers office was that BMW had found the unobtainable and extinct parts I requested... But at DOUBLE their advertised price. They changed their part number (for the 5th time in one instance), then doubled the price. Was I shafted?? Ill never waste another nickel with BMW and recommend the same to you.

BMW K1200r motorcycle - I bought the bike new in 2006; it now has 5000 miles on it and the transmission is shot. After being told by the dealer it will cost $6,000 to repair and BMW has a known issue with this transmission to the extent that they totally redesigned a new transmission that my existing clutch and associated parts will not be compatible with, they will not do anything towards customer goodwill even though they have known of this problem and never sent a notice while it was in warranty to get it checked out. I guess its true that BMW is an acronym for Bring My Wallet. This will be the last BMW anything I ever own. Such poor customer service!

Please will be highly appreciated to have your involvements since I have noticed few serious issues which I felt it is worth highlighting it to you all. Basically, it is really disappointing to see a poor support from Local agent in Sultanate of Oman for BMW. As everyone knows BMW is worldwide class, well known and reliable vehicle. However, due to poor service it leads us to question the quality/performance of the car. The reasons of saying that as below: Whenever you take your car for service or collecting you have to wait 45 min as a minimum even if you have an appointment or ready for collection! A lot of failures and repair is costly as well, so I am not sure is it because of the vehicle not reliable or the mechanics that are available is not qualified to maintain such car? I have noticed several times, we simply receive an estimate asking for replacement, never came across for a simple repair, so is that the direction just simply change and charge for spare parts which are very high with no doubt compared where else? I would kindly request you to investigate and advise accordingly, since I am currently having two BMW: 1) X5, Model 2009, Chasis# WBAFE81039L094909, Engine# 50884258. I stopped taking it for service with agent since Dec 2014 due to the above reasons; and 2) X6, Model 2009, Chasis# WBAFG810X9L280666, Engine# 20794348.

We are in the market for a newer 3 series BMW sedan. Our current 2002 325i has 240k miles. I have been a faithful BMW owner since 1970. But after the problems with our 2002 325i engine I am not sure about BMWs in our future. Last April we on a road trip to visit our son in Asheville, NC with the intention of purchasing a 3 series BMW. Our experience at BMW of Asheville was not impressive. We found a car during a web search of BMW of Asheville website. We were greeted at the door, offered a drink of water and introduced to sales specialist. The car apparently had some theft and paint damage while at the dealership. So the car was in the paint shop. But after an hour we were getting annoyed having not seen or Sat in a car. Then I noticed our sales specialist jumping in the air with a key fob I assume trying to locate the car.With Millions of dollars in inventory it would seem simple, to note on the inventory number where it is located and status. The dealership giving us excuses just lowered our confidence in the dealership. In the future I hope customers find a different experience than we had. Still needing a newer car we are looking at a 2007 328i. But after reading the reviews posted here. I am seriously questioning what I am about to do. Can I just on faith that it will turn out okay. Or will the insensitivity of corporate wear me out!

We leased a brand new 2011 750Li. One month later, the car lost its power, and the engine light went on. We took it to the dealership, where it stayed for 10 days! Finally, they found the problem, fixed it, and we picked up the car. We drove the car out of the Vista Service at 11AM. At 6PM the same day, the car stalled in middle of the road. We called Vista to tow it, and the car is there for already 20 days. Nobody knows how long it will be stay there.They could not even find the problem. They kept telling us stories. After probably spending thousands of dollars out of their pockets, since it is under warranty (the car is 1 month old!), they told us that a rat got under the hood, and chewed all the wires. Now, they have blamed us for it, after a month in their body shop. Now we had to make a claim with our insurance, and pay the deductible fees for it. Meanwhile, they gave us an X5 as a loaner. A couple of days ago, we went to the supermarket, walked out, and found that the rear windshield was broken. Now, the dealership does not want to exchange the loaner, and I have to drive it with the broken window, with a 1 year old child in it, and a stroller full of glass. The insurance company is laming the dealership, and we have to pay another $500 for the window, and I even cannot exchange the cars after I paid. The worst dealership in the world. The salesperson was the best-James **, no hard feelings, you are the best! What cannot say about James ** in service department. The brand new car has been in service for more than 30 days.

Great power and very good fuel consumption. Very hard ride for an SUV due to the run-flat tyres. There is ample space for a spare so would be better with conventional tyres. Otherwise BMW is very well equipped and a pleasure to drive.

Its a 2011 BMW 535i. When I turned on the front defroster the fan was making an abnormal loud noise. Took it to the dealer and they checked that out and said leaves went inside the fan motor and they had to replace the fan motor. My question to BMW again how did the leaves went inside the fan motor to begin with? Do not they have proper system in place where the leaves should not be even allowed to go inside. I saw this happen to way older cars. I drove Japanese cars which were way older models than these, never ever had any issues like these. Please do yourself a favor stay away from B** unless you love to keep throwing your hard earned money and get stressed out all the time, and will always drive in fear.

This is my current car. I have had it 8 years. It is a 2004 E46 BMW M3, I think it is the most beautiful of the M3s (probably biased). It is such a fast car and can quickly lull you into thinking 100 mph is 50 mph. The brakes and handling add to the effect. Always keep an eye on the speedometer! Its 2 door sedan bodywork is very practical. There are seat belts for 5 inside. My car has unusual Caramel leather upholstery with Birds Eye Maple wood trim. These M3s are starting to go up in value which is a nice surprise. I would recommend that anyone that can should invest in a M3 now before they increase in value much more.

A tech has been promised to come out to the dealership to try and find out why the MPG are so bad on a 2010. They e-mail me from headquarters between such and such day; they either dont call and let me know they are not coming, or I go and get a loaner and they come for ten minutes and then leave. This is actually the third time I have tried to have the car looked at. I cant just drop everything the night before and go and get the loaner and leave my car.Some of us do have other things to do in our lives. Communication between the dealer and the customer care of BMW is awful. You would think they would let you know the exact day and then have a loaner for you, not so. The dealer is also frustrated. Their follow-up service is the worst ever of any car I have owned, and that has been quite a few over the years.I paid over 4000 dollars extra for the car to get good gas mileage and have asked every time when I bring it for service to check it, and nothing changes.

I purchased a 2006 BMW 750li from the dealership on 10/14/2011. After purchasing the vehicle, I realized that the front end right side headlight was not aligned properly. I immediately called back to the dealer salesman Rich ** and informed him of my findings. He said that the dealership was closing, and to take pictures and send to him what I had noticed. I sent him pictures and informed him that I would contact the dealership in the morning which was10/15/2011. I called the dealership in the morning as I said, I would and spoke to Rich **. He proceeded to send me pictures of another vehicle with the same situation. He instructed me to take the vehicle to my local BMW dealership and have it inspected. On Monday 10/17/2011, I took the vehicle to Dryer Reinbold BMW in Indianapolis, Indiana for an inspection. After getting the vehicle back and talking with the Service Manager, I was told that I should take the vehicle to BMW Collision Center for further evaluation. I called and made an appointment for Friday10/28/2011. I had taken the vehicle in for an inspection, and was told by the Technician that the vehicle had previously been involved in an accident of some sort,which was causing the misalignment. I immediately contacted the Laurel BMW dealership to speak with the Used Car Service Manager Guy **, but he was not available. I proceeded to leave a message on his voicemail regarding the situation. I continued to try and reach someone, who could help me with this matter. I was instructed to call the General Manager Patrick ** and leave him a message.I proceeded to fax over the estimates that were given to me by the BMW Collision Center. On Saturday 10/29/2011, I called Guy ** to see what could be done, but was not able to communicate with him because of his attitude so I called Patrick **. I ultimately could not reach him so I left several messages on his voicemail. I finally decided to email Patrick some pictures of the vehicle from 10/14/2011. Patrick responded to my email, and we conversed via email regarding the matter. Patrick finally emailed asking me to give him til Monday because he was too busy to further address this matter regarding the vehicle.

Less than a month ago I made a terrible decision of switching from Toyota to BMW. I was surprised to find that my new car is causing serious BACK issues on my body. I called BMW to request a car return or exchange they said no. Now I have a super expensive car that I can’t drive because if I keep driving it will cause serious back pain to develop on my body. I believe all sports models that have the seat low cause lower back issues. Shout me an email if anyone is experiencing similar issues with BMW.

I bought a new 2013 BMW 328xi and at 17,000 kilometers I experienced shuddering when braking. Upon further inspection I was told my brake rotors were rusted grooved badly. Contacted my BMW dealer, and he promptly told me that brakes are not warranted, and it would cost $900 to replace them. There was very little wear on the pads or rotors - I questioned why I would replace them with BMW brakes, as the first set rusted out in only 17,000 kms???? And the new ones were NOT warrantied also!!!!!BMW head office in Germany emailed me that you must dry off your rotors after theyre wet!!!!!! My local service place laughed and said that that was almost impossible short of taking all the wheels off!!!!!! Normally car companies do not warrant brakes because they are considered a wear item, which makes sense, but mine were NOT worn! I replaced the rotors and pads with aftermarket ones that WERE warranted and would not rust! I am now taking BMW to court to get my $900 back. BMW were not even interested in finding out what conditions would cause the brakes on a $60,000 car would rust out before the FIRST oil change was even due. Please let me know if anyone else has had this problem.

I own an 08 BMW 4S with 65,000 miles. The GPS failed and the dealer priced the repair at $1,435 to repair it. Need I say more? $1,435 to fix a GPS when Google Maps on my I-phone has a better GPS than the car did. Called BMW USA and they told me they could offer no help. This could be the last time I purchase a BMW. The Dealer is fantastic and the service specialist Terrance ** is top notch.

BMW limited warranty is a joke, BMW customer relations is a joke, BMW customer reimbursement center is a joke as well. One star is a understatement! Would not waste your time on this overpriced garbage unless you have money to burn and time to waste! Avoid BMW like the plague! Customer service is the pits! Trying to have anything repaired by them is a joke and a waste of time. How many recalls does a car need before they will buy it back? You have been warned. Stay clear.

I have a BMW with this aftermarket warranty. The front seat stopped working so I brought it into BMW. They told me that it was the motor, chair rail and regulator that need to be fixed. The warranty people told BMW they would only authorized the motor.. All other parts and labor associated with those parts are not covered. BMW mentioned to them that it all comes as one unit. All parts work together and need to be replaced together. Customer service stated that they did not want to cover it since on the paperwork it only stated MOTOR was to be covered. Seriously??? They are going to cover the motor but none of the components that go along with that motor or what actually needs to be replaced because of that faulty motor?? OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically lets not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

My 2005 645 CI is as awesome as it is a nightmare. It drives great, it looks great but I have had problems with the convertible top since I bought the vehicle. While driving with the top closed, a warning comes on: convertible top not locked. At this point the convertible top and the rear window cannot be operated, and if the rear window was open at the time that the warning came on, such window is stuck in the open position. At times such warning disappears while I continue driving a few moments or a few miles, at times it disappears after the engine has been shut down, and at times it continues to stay on until the problem is fixed by the dealer. The car has been at the dealer for this reason more than 15 times, the rotation sensors have been changed three times and they have been re-adjusted and/or re-positioned the other times. In 2010, I wrote about such problem to the management of the local dealer, as well as to BMW USA. The malfunction continues to happen, regardless. I just got back the vehicle from the dealer 2 days ago (beginning of August 2012), still for the same reason. I am reaching the point where if the problem re-occurs, I am going to dump my loved/hated car.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

I love BMW. BMW cars are well manufactured and can last a lifetime if properly maintained. Many people with these luxury high end cars do not understand that regular maintenance alone will not allow for any problems to come up. Its a car, IT MUST BE DRIVEN! I cannot stress that enough. Many people come in complaining of a problem when it is just a common thing to happen.

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

Ive spent so much money getting this car (2010 BMW 328I) repaired, I should have bought a Kia or something cheaper. 3 belt replacements, radiator replacement, cracked rim, I could go on but I wont. This used to be a reputable brand. Next car will be a Ford or Chevy.

I own a 2007 BMW 530i and cant believe the problems it is giving me. I have taken it to the dealer every month since August 2011 until now. I had major problems with power steering not working, alternator pulley damaged with belt, engine overheating, left fuel level sensor cap leaking, coolant pump not working, lower radiator hose and coolant temp sensor leaking, vibrating at high speed, radiator leakage at the bottom and after radiator replacement upper radiator hose was leaking. Stranded again with internal fault in starter as per the dealers service center. Washer fluid pump leakage was found. After all the repairs since August, I ended up at the dealers with transmission malfunction indicator and was told it was due to one of the crankshaft sensors that was faulty. During the check, they also found oil filter housing gasket leaking. Owning this car has been one expensive and frustrating experience. I would not recommend this car. We pay the price for quality and not this torture. I have owned a Mazda 323,Toyota Sienna, Camry, Mercedes and Volkswagen that have lasted for more than 175,000 miles with no major issues. Owning this car has been the worst experience of my life. I contacted the corporate office for BMW and was told that they will take the complaint but no one from their office has to call us back.

This is another one 2000 BMW 323i; no reverse issue and the car had 92,000 miles. Suddenly the reverse gear malfunctioned. I spent 5,000 to repair.

The factory warranty on my 2007 335i convertible expired on June 2, 2011. On May 31, 2011, I took my vehicle to Bloomfield BMW, because the radio would intermittently go off by itself and would not come back on for approximately 15-20 minutes. The dealer was not able to duplicate the problem at that time and no repairs were made. I also reported that there was a squeaking noise coming from the front wheels as well as an unbalanced ride. The dealership provided me with the same diagnosis for this issue. I have in my possession the invoice provided by the dealership during this visit which clearly lists my reports of these specific issues. When my vehicles factory warranty expired 2 days after my visit, I purchased the extended warranty for $1400 from BMW. A few months later, I brought my car in again with the same complaints and received the same resolution. On May 30, 2012, I took my vehicle to BMW of Morristown and reported these same issues. After diagnosing my vehicle, they determined that the entertainment computer was going bad which cost approximately $1300 to repair. It was also determined that the squeaking noise from the front end was being caused by the bushings on the control arms which cost approximately $800 to repair. I was advised by the service agent that these issues are not covered by the extended BMW warranty. I explained that I reported the issues prior to the expiration of my factory warranty. I was given a number to BMW North America customer relations department for escalation. I contacted them immediately. I provided a copy of the invoice documentation that shows my complaints were made during the period of the factory warranty. One week later, I received a follow-up call to notify me that BMW would not honor the repairs because they were not able to duplicate the problem while the warranty was valid (even though I reported it). My request for an additional escalation path was denied by Nick (Customer Service Manager), because according to him, he was the highest level. I requested the physical street address for the corporate office in NJ, in which I was also denied. I am very upset at how BMW decided to conduct business regarding my claim. I would like some direction on what I can do to hold them accountable for these repairs.

I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.I bought the car at Schomp. I purchased the protectant package which I paid $700 for to find out it wasn’t applied. They are refusing to refund my money even though at this point I can’t have the protectant applied because the car is so damaged. Essentially bmw doesn’t care about their customers. They just want To sell cars and once they do you better hope you don’t have any issues because they don’t stand behind their promises.

Started with bald tires (VERY BALD, bands showing) at 7K miles. Going through tires every 7K miles. Engine light issues - they blamed the diesel version of the vehicle. Was in the shop for over a month on and off for that issue. Now the car has 25K miles and both brakes needed replacing, front & back. Trunk lid issues, driving alone and light comes on. Light wont go out and lid wont close. What a disappointment.

I bought my car in May. I unfortunately hit a deer at 60mph. I walked away without a scratch as the car protected me completely. I hit the deer head on. This is as safe as you can be in this car. The performance is amazing and you get great fuel economy. I highly recommend this car.

BMW is not fixing my vehicle under full manufacturer warranty. I was told by a customer service representatives that there will be no fix to the issue below and mainly the safety seat belt issue. The management at the BMW of North America is ignoring my request to speak with them about any resolution. They are holding my vehicle until the warranty expires in 40 days so they can kick my vehicle out of their shop. I have a loaner vehicle with an expired tag from weeks and I have received 5 tickets for it so far. Critz BMW dealership finally give me a sticker after many complaints.Fuel injectors failed first after a month of purchasing this vehicle and failed again after six months both times my vehicle was the dealership from 4 days to 6 days. Appointment is made for the third time and BMW is holding my vehicle from almost 28 days now at the Critz BMW dealership in Savannah, GA and they will be still holding it until two more weeks since they can’t fix the issue.Seat belt Malfunction for Passenger side not fixed after many complaints from six months and BMW is holding my vehicle from almost 28 days now and they will be holding it until two more weeks since they can’t fix the issue. The dealership is telling me that they are trying to find a way to replace the sensor under the passenger seat but BMW of North America is telling me that they can’t duplicate they issue. I can’t have a passenger or my wife in my car due to the seat belt safety issue. I told BMW USA that I will be holding them responsible for any safety issue to someone’s life due to the seat belt issue that BMW USA is not fixing and their reply was “We can’t do anything about it.”The Car is vibrating at 40MPH. BMW found Irregular tire wear on the front tires.. But I have a full warranty on all tires with BMW that I have purchased since I bought this vehicle from BMW, the warranty is based on all the road hazards and the cause of the vibration is road hazards and BMW is not replacing the tires. I have found someone else is insurance and registration in my car, someone from the Critz BMW dealership was driving my vehicle for private use since I saw the change in mileage and evidence of someone’s insurance and registration information.Engine makes big noise at the start after parked for 8 hrs or more. The backup camera is stop working sometimes and the navigation is loading slowly. It’s been six months or more that I am in contact with BMW of North America and the customer service department at BMW of North America along with their managements are ignoring the whole situation and are holding my vehicle hostage at the Critz BMW in Savannah, GA 31401 since FEB 12/2015 until the Manufacturer warranty expires in some 40 days. BMW of North America is telling me that they can’t duplicate the issue and they can’t fix it but not sure why they are holding my vehicle with them. They give me a longer vehicle with an expired Tag which I received 5 tickets so far but Critz BMW told me that they will be paying for it but I have to deal with all the frustrations. I reached out to BBB and at first they accept my case but later denied it after they contacted BMW of North America. The representative from BMW of North America told me over the phone in a sarcastic way that “Your case is denied from BBB and you have no case against us.” I contacted State of Georgia Governor’s office but no reply from them and I have also reached out to the Department of Highway safety for the seatbelt safety issue and no reply from them as will. I searched for an attorney to file a Georgia Lemon law case for me but attorneys told me that I have no case since my vehicle have 36500 Miles on it even though it’s still under full manufacturer warranty.

I have had a new rear differential installed on my x3 for $3600. After 4 months and 4000 miles it started to make noises. I checked and it was only halfway filled with fluid. The fluid I removed was black and full of metal shavings. When I took it to the dealer he says he did not see any problem with the unit. So he would not replace it. I was told until it totally failed its mine to own. If it falls while under warranty he will replace. But if it falls a day later it all my issue. You can easily see its wearing too soon but they will not admit it. Where do I go now??? The oil from the old unit that did fail was nothing like this. It brownish and see through, no metal. But I cannot get them to admit this is not correct for such a new unit. They want to wait out the warranty and try to not replace it.

BMW is the Toyota of Germany. Reading all the reviews, the non-response of the company, and the mechanic/engine problems of the car, I cant help but remember what this company is selling - a prestige status symbol. Anyone whos thinking of buying a BMW needs to take a trip to Berlin, Germany first. In the debt-ridden capital, you will see that BMWs are the bread and butter cars of Germany. BMWs line up the streets next to homeless shelters, graffiti parks, and taxi stands. Delinquent juvenile teenagers drive a BMW. Older middle class ordinary citizens drive a BMW. People who have no teeth have a BMW. BMWs are just about the most commonplace car in Germany, like a Toyota Camry here. Somehow, the brilliant marketing campaign and the high price tag for initial purchase and maintenance have convinced North Americans that BMWs are a luxury ultimate driving machine. Autobahn sounds so cool in English. In German, auto means car, bahn means way (as in U Bahn, sub-way, S Bahn, another type of subway, and autobahn, car-way or highway). Before you think that the company will value your $400,000 spending over 10 years, think again. They dont really care as they are already laughing all the way to the bank. In fact, the more expensive the maintenance, the more prestigious the brand. The brand is for people who have money to burn. The more mechanic problems, breakdowns, and barriers the company creates, the more it sets the people apart in who can maintain this prestige factor. Before you buy a BMW, go to Germany and spend a week in the major cities and walk around the poor areas. And once you see how commonplace BMWs are, the more youll think twice about doing what you are doing.

I have a BMW 435i and just had to put it in the shop for drivetrain/engine malfunction for the 2nd time. This will, no doubt, be another $2k. BMWs are by far the most overrated, unreliable cars in the world. I am selling it as soon as it is fixed and getting a Toyota Tacoma. Cant wait to get a reliable car/brand.

I have bought a CPO BMW 2011 328i back in April 2013 at McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times and ask the service advisors on how to work my vehicle. Then, not even a month later I went back for the bottom trim on the back windshield that was coming loose. McKenna repaired the trim and not even a week later it came out again. I took it back a second time, repair it again and here we go, not even a week later the trim is loose. Finally, they got it right the third time around. Now, the trim is fix. Let’s move on to the brake light inside the car that came loose. The car went back to the dealership for that repair. Two week later I found a loose plastic in the bottom part of the passenger seat, so here we go again to the dealership. They got it fixed. Not even a month later I noise started to come out from the front of the vehicle every time I exited my drive way. I took it to McKenna three times and finally the foreman ** was able to identify there was actually a noise from the suspension. McKenna kept the car for more than a weeks without any follow ups with me. I would have to call to know an update and every time I was told they were unable to duplicate the noise. I told the foreman specifically on how to duplicate the noise, and they kept saying we can’t hear it. I called BMW of North America and a Field Technician came down to the dealership and check the vehicle and I was advice unable to duplicate. Keep in mind all of these problems in less than five months with my car. All McKenna had to say is “We cannot do anything about getting you into another car. We are sorry you are having problems; there is nothing we can do for you.” I have been talking to ** Executive Consumer Care from BMW of North America and all he has to say is “Keep the car. If we can find the noise before your 50k the warranty will fix it. But if not you are liable for the cost of repairs.”

I recently waited 3:15 minutes in my car for the towing company that BMW contracted to get to me. Im in the Chicago metro area. There are literally hundreds of towing companies and absolutely NO reason for this to happen. I hit a pothole and blew out my right front tire. I called BMW RA and received the confirmation email and ETA at 4:14 pm. The ETA for the tow truck was originally set for 5:53 pm, a full 90 minutes from the time I placed the call. That time came and went and no tow truck. I called back and BMW RA said, We contacted them, they are running a little behind and will be there in 30 min. That was a bold-faced lie, because I then received another text from R.A. stating that the NEW ETA was 6:40 pm, which was a full HOUR longer. 6:40 pm came and went and I called AGAIN. I was told at that point, We contacted the company and the driver is 15 minutes away. That was a bold-faced lie because shortly after that call I received another text changing the ETA to 7:12 pm. I called back and started screaming and they said they contacted a 2nd towing company just in case the original company didnt show. At 7:30 pm a different company showed up and that driver showed me his phone to prove to me that he had just been dispatched 15 min. earlier. The original company NEVER SHOWED. This is proof that the BMW RA people were lying right to my face and is also BEYOND PATHETIC that I had to wait in my car for 3:15 min. no bathroom, no food, running out of gas in the Winter in Chicago. This is the 2nd bad experience Ive had with BMW Roadside Assist. and I have to tell you I will think twice about purchasing another BMW. I didnt have these issues with Mercedes.

Purchased a 2006 750li with 36k miles. Had it 8 months so far, in what I thought was good condition only to find out that its riddled with problems and manufacturer defects. First, key fob went dead, required car to be towed to the dealer losing a week of use and $1500. Two months later, the water pump went out and was informed that the vacuum pump was leaking oil. The control arm bushings were bad and the power brake was leaking as well. $9500 later everything was supposed to be fixed, a week into the repair the restraint system developed a fault. Reading online, it seems not only that BMW is aware of the problem but recalled the power brake issue and the restraint system issue, however, when calling BMW of Dallas, I was informed they could not cover the repairs. When I mentioned previous repairs they said these are normal wear items. Since when do all the control arm bushings, vacuum pump and water pump go out at 40k miles. I paid a lot of money for this car and expect BMW to honor their vehicles problems instead of pointing fingers and trying to put blame elsewhere. I am being quoted $2200 for a new seat belt module bringing my grand total repair bill to over $15000.00 for a car thats worth $30k. I understand normal wear and maintenance but the repairs in question should not be considered wear and tear at this stage or mileage in the vehicles run.

I purchased a 2011 X5 brand new from the factory back in 2011 and was experiencing some squeaking noises coming from the front end of the car. I complained to my servicing dealer about the problem back in 2011 or 2012 and they never took any action on the problem. However fast forward to 2013, the problem got worse and occurred on a frequent basis which was very embarrassing to me. In May of this year, my U-joint broke. My truck was down for about 2 1/2-3 weeks. During this time I complained about the squeaking noise as well. The U-joint was repaired; however, the truck was still making the squeaking noise. Took the truck back to the dealer for the noise. The truck was down again for about another 2 weeks. However the squeaking noise was still occurring. I took the truck back again but I was told by my service advisor he didnt hear the noise so I should record it when I hear it and email him the noise so that he could send it to the shop foreman. I did so and returned the truck to the dealer. The truck was down for another 2-3 weeks and when I got it back, the squeaks turned into a whining noise. In addition to the fact that I now had oil leaks. At this point, I took the truck back to the dealer and filed complaints with the BBB, Consumer Affairs in addition to contacting BMW N. America. I was told that due to the mileage and age of my truck that BMW was not liable for the issues I was having with my truck thus they would not provide me with a new vehicle or provide a sufficient monetary amount to buy out my finance contract, etc. I am very disappointed that a luxury vehicle has performed so poorly and BMW does not want to immediately take responsibility for a defective product. However they did offer me $2k for my inconvenience on the condition that I sign a confidentiality agreement which would release them of all responsibility of any issues I may have with my vehicle past present and future in addition to agreeing to not disclose the nature of my experience with the defects and failures of my vehicle.

I bought this in April 2008 with 18,000 on it, as a 40 mile each way commuter, and with the Corbin seat and BMW bags already on it. I love it right from the start. It has massive torque, gobs of acceleration and is fast enough for me (I haven't had it flat out, but I've had an indicated 120 mph out of it without trying hard). I found it a little too buzzy for comfort around 4500 rpm. The Manic Salamander bar end weights (18.5 ounces instead of the stock 9.5 ounces) completely cured that. I found it very windy over 70 mph; Parabellum windshield, adjusted as high as it can go cured that. My other add-ons were for personal preference, not necessity. The bike is as reliable as a stone, comfortable all day, a joy to drive and magic through the twisties. At first I felt like I wasn't getting much feedback from the front suspension, then I realized it just was not having any problems, so there was nothing for it to tell me. It just goes around bends on any surface at any speed I've asked of it without fuss.

I own a BMW X3 in the Philippines that is 5 years old, has been owned by me from new, always serviced by BMW and has 30k km on the clock. Recently the warning lights went on and it made a loud engine noise. BMW checked it over and told me that the transfer case needed replacement and that it would cost 200,000 pesos (USD 4,500). I checked on the internet about the transfer case and discovered that this was a common fault, that actually related to a plastic gear in the actuator. It seemed that the plastic gear problem was so common that a replacement was made and sold on Amazon.com. I bought the plastic gear for USD 50 and replaced the obviously worn gear in the actuator, perfect solution, no further problem. I tried to contact BMW in Munich because it seemed that BMW Philippines were being less than customer oriented. I assumed that BMW would be upset at such a bizarre situation. I was continuously referred back to Singapore, the regional headquarters, who constantly referred me back to Autozentrum, the Philippine agent. I finally got a letter from BMW in Singapore who told me it was their policy to only replace units, not parts in units. I tried to explain that this seemed to be disingenuous as the actuator gear was clearly a poor design and that charging USD 4,500 when a USD 50 part was obviously the solution, was penalizing a good customer and seemed to be short sighted. They sent me a curt note saying their policy was clear. My only advice is to buy a Hyundai, Honda, Subaru, Jeep, anything, but never a BMW.

I purchased a 2005 X5 last week that had been in two accidents from BMW of Oyster Bay located in Oyster Bay, Long Island. I traded in my Volvo XC90 towards purchase of the 2005 X5 grey color SUV. I brought the truck to my regular mechanic to get new front tires and my mechanic found and showed me the left and right front axles were shot and it was dangerous to drive the vehicle. So I replaced them, cost me $850 for parts alone plus labor.My mechanic also pointed out it needed lower ball joints and front control arms so I brought it back to the dealer and raised hell, How can you sell me a vehicle with all these problems? They sold me a piece of junk. They sold it to me for $16000 less my trade. I laid out 8402 dollars for the balance due. They are now fixing the vehicle and called me today to let me know they ordered air bag parts. They wont be in until Thursday. Also, I gave them a list of all the problems that have to be fixed. The drivers door has a rattle in it and closes sloppy. The front end is shot. They gave me loaner car while I wait till they fix it. They sold me a lemon.

This is a complaint regarding lease termination inspection for BMW and outrageous payment that BMW charges for repair. I had an inspection for my BMW 528i on March 14, 2012 for the lease termination done by reps from Data Scan. For some reasons, the inspector refused to give me a repair cost after on-site inspection and suggested to call next day. He pointed 5 scratches on the body though. When I called next day, it turns out it was the phone number of BMW Financial Services. The representative told me over the phone that complete repair cost is $900.00.About a week later a got a statement from BMW Financial Services showing that my repair cost (5 scratches, from 2.5 to 10 long) is $2,700. I have a strong feeling that BMW running a scam, trying to punish customers who do not want to continue leasing from BMW. I paid my charges already but I want everyone who consider leasing BMW what they will face at the end of the lease termination.

I purchased a 2011 BMW 528I from Pattersons BMW in Wichita Falls, Texas in July 2011. The car almost stalls when you stop and try to start again. The car hesitates when going around a corner and almost stalls. I have almost been run into because the car cannot leave a stop light like normal cars and people are in a hurry behind you. The car has been into the dealership six times and even the factory representative tried to fix the problem. No success resulted from all these attempts to fix the problem and the BMW solution is this is a characteristic of this car and all BMWs 528I have this characteristic.The salesmans car I drove did not have this problem and I doubt if any other 5 series has this problem. This new feature on 2011 BMWs is like fly by wire, in that there is no linkage between the engine and the footfeed. The computer responds to all controls within the car and somehow I have the slowest response computer, since computers were invented. If a, F-16 had this response time, the pilot would be dead and if I continue to drive this vehicle, I may be dead also.

I drive the X3 M series. It has paddle shifters on the steering column making it a fun alternative to your standard automatic. The heads up display is something I never want to miss again since it helps tremendously when you are using the navigation system. No more taking your eyes off the road to look at a screen.

I bought this car for its luxury and comfort for mostly highway use. To my surprise, its amazing on the twisty turny roads too! Im a lifelong auto enthusiast who will now have trouble driving anything but German luxury going forward.

I was told by an honest employee at BMW in GA that all plastic on the newer BMWs are recycled and sprayed on. I am now getting peeling plastic all over the inside of my car (2006 BMW 330i). My outside passenger lower panel is coming off because the screws are plastic and cheap and cant hold the panel, so the panel is falling off. My back window regulator which, again, is made of plastic, wont let me roll up my window. Once the window is down, its broken! It wont go back up!I hate BMWs. Like one mechanic told me, BMW has built these cars to break down. They dont want you getting 200,000 or 300,000 miles on them, any longer. They want them to be problematic so you take the car back to BMW for them to rip you off and say to hell with it, Ill buy another BMW! BMW is getting greedy, and they need to die a slow death. Im done!

I had work done on my 2003 BMW, which is under warranty. It was an emergency call for my brakes. Im entitled to a refund. This accrued on June 22, 2011. Stan called to verify. It has been five weeks and I havent received the remittance from your company. Please forward my refund.