We bought a certified pre-owned 2019 MDX hyrbid in June 2021, and it is a lemon. Weve had four breakdowns in less than 2,000 miles worth of driving time, all involving components of the car that should not break down in a vehicle that has less than 30,000 miles on it. The car has been in the shop over 40% of the time weve owned it, and we cannot use it for the thing we bought it for - long family road trips - because it breaks down once every couple of weeks.On top of that, Acuras customer service has been an absolute nightmare to deal with. They do not respond to any written communications and make it as difficult as possible to try to resolve your issue. We still have not been compensated for the substantial out of pocket expenses we suffered from the first breakdown in July, which was a life-threatening incident that stranded my family away from home for a day.I bought this car because Acura supposedly has a reputation for great cars and great service. This experience has exposed both of those ideas as lies. Stay far, far away.

I have a 2010 Acura CSX. Couple years ago, we saw some white spots on top panel and back door panel. This year I found spots become very big, and much more white spots showed. I went to dealer at Ottawa Camco Acura, and I was told there are many cars with paint issue. Acura manufacturer reduce paint thickness to save cost. Very thin layer of coat was slowly disappear. The quote to repair panels are over 1800$. I went to other body shop, and I was told repair fee is around 900$. I called Acura customer service, and I was told the paint issue is normal. I was told Acura will equally split repair cost with me. I think it is totally quality issue, and Acura should pay all cost. Acura is a prime car, and service fee is super high. I bought Acura car, because I thought Acura is a high quality car. But I am very disappointed. I think I made mistake to buy a car from Acura.

Acura offers many different options and MDX is a good one. Its the only we looked at. I knew I wanted an SUV with all the bells and whistles. I think I got everything FBI was looking for in a new vehicle. It has a pretty sporty appearance too and the options are far better than the average vehicle. First time Ive owned an Acura and so far its been a good car. It is roomy and it has the 3rd row seating. I like it because I have to haul extra kids around or put them In the back so I dont have to hear them.

I purchased my 2006 Acura TL on 7/13/12. When I purchased my vehicle, I was told some issues were fixed with it regarding brakes and computer. I was told everything was fixed. I was also told by Rich that the salesperson would show me how to use my navigation and pair my phone to my car via bluetooth. As far as the bluetooth issue, the salesperson tried to help me pair it to the car. But the bluetooth asked for a code that the original owner setup and no one knew it. They said they would try to contact the original owner. I have been waiting since I purchased the vehicle. Today, I spoke to Rich in person about my issue (who has not returned any of my phone calls) who is the sales manager and he told me in a rude way, I am not fixing it. I spent over $2,000 in that car to get the lights off and that is your problem, not mine. And he said this after I told him the vehicle was advertised that it has bluetooth and I wanted it fixed. I told him I was going to make a complaint and he said that isnt going to do anything. As far as the check engine light issue, that car has been to Acura three times within the past three weeks. The last time, I dropped it off which was the 3rd time on approximately around 6/28/12 to fix the engine light issue and to do an alignment. I was then told the light has something to do with the computer and the brakes which I was promised was fixed before I bought the car. They gave me a loaner and I was told it should only take about 2 or 3 days. Then, I was promised that car would be done on 7/5/12 and it still wasnt. And when I picked it up today on 7/9/12, I have different lights on and my VSA (Vehicle Stability Assist) lights are on and are not working. The salesperson apologized and said he would get with the service manager Carl who I spoke to multiple times and made promise when my car would be finished and was not. Right now, I am very disappointed on how a luxury dealer treats their customers and not take ownership of their issues. I want my car fixed without waiting a week and my bluetooth unlocked.

Acura has various models such as Acura Integra, Acura TDX, and Acura MDX. The Acura TDX is a midsize sedan with midsize tinted windows, the Acura TDX is comparable to an crossover SUV and Acura Integra is ranked as top 37 best cars for teenagers and youth. My car has a nice bumper and strong tires. Upgrade are available, like better tires or a generally better version of the cars. It can be re-painted to another colour and the gas tank can be replaced. It can occupy as large as a family of five to a single individual. It is very spacious and airy. Has good air conditioners. Seat belts are provided for all also at the back. It is affordable and distinct.

Acura has a wide variety of coupes and sedans. As well as the SUV if thats your preference. You can drive off the lot in a family car, sports car, daily driver, or work truck. The color selection was great. They had plenty of features and amenities for every kind of driver. They had big and small cars, and chrome rims and alloy hubcaps. No matter what you wanted in your car they can fulfill your need. For the older customers you can get a backup camera. Acura offers a good selection of stereo upgrades as well for the music enthusiasts. The coupes didnt have as much leg room as the sedans or SUV so they were a bit cramped. Other than that, they were quite roomy. If you are a larger person or got a big family then stick to the larger cars.

Acura RDX has been a very dependable vehicle until recently. We started having a water leak come from behind the windshield. It took a week for the Acura dealer to figure out where the leak was coming from. Also, when I drive over any bumps, it has always made a rattling noise and its annoying! I wish that I purchased a Toyota RAV4 instead. Even so, I like the way the vehicle handles on the road and the comfort of the seats. It also has plenty of storage. I felt this vehicle was a good value as well.

I am very happy with the variety of cars Acura had to offer. Lots of good choice and models to suit my buying needs. I would definitely buy another car from them in the future. You can choose the color of the paint on the exterior as well as the color of the leather that resides on the inside of the vehicle. Supremely awesome!!! They have heating, power steering, anti-lock brakes, Sirius CM, good windshield wipers, heated seats, stick shift or manual transmission. I can also fit my Wifey in the passenger seat and my 13 year old in the 2nd row as well as my 10 year old in the /he row as well as a whole bunch of luggage in the trunk.

I do own a 2005 acura tl which had engine change when was only 55000 miles. Now the vehicle has 118000 miles and the transmission went bad. I call Acura to tell them the issue and they told me that the warranty was over. This car was well maintenance.

With a variety of models to choose from, I have found Acura to be the car for me. Their cars are designed with a sleek look, are fuel efficient, and are safety tested to ensure that the vehicle is road ready and safe to drive. In my car everything is digital and easy to see. Not only will the cars appearance draw attention, the inside was designed to provide the customer with a sense of pride for owning a Acura. Plenty of leg space to provide comfort for the driver and all occupants who ride along. With a sleek and sexy design these cars should be the most cost efficient vehicle on the road. I believe there is a body style to fit anyones preferred taste in appearance.

Acura has comfortable luxury cars ranging from small sedans to SUV. I own the TL which is a luxury sedan with a V6 engine. They also have an Acura RL which is even more luxurious and the Acura MDX which is a luxury SUV. Acura has very good looking cars that are very comfortable, along with many luxury features. Seat warmers, air conditioning, hands free link, customizable seat adjustment, a huge trunk, leather seats. In the Acura TL you can customize your temperature, your seat position, and the side mirrors. The Acura MDX you can get leather interior and automatic locks. The Acura TL has a ton of space in the backseat and also has a ton of space in the front seat and also has a giant trunk. You can seat 5 people very comfortably. The Acura MDX seats 5 people with even more space in the front and in the back.

Car was quality. Ranges from sporty to luxury with nearly unmatched quality. Acura is a dependable brand that offers great styles. I believe it is owned by Honda and has great motors that hold up well. You still see a lot of older models still on the road which validates that Acura is quality and very dependable. I like the integration, NSX and RSX models especially for their unique style and quality. The TL model is nice as well giving you the same look almost as a Lexus but I believe the Acura models are more appealing than Lexus personally. Acuras are easier to personalize or upgrade than most other cars. Almost all brands make parts for Acura which also helps with pricing because parts are so readily available. If you are into showing cars there are endless possibilities. Normal to average, models seat anywhere from 2 to 5 people. The RSX seats 4, the integration seats 4 and the NSX seats 2.

I own a 2013 Acura RDX AWD tech everything about is perfect. Great power, great gas mileage, comfort and reliability. All the technology it has is endless. Anybody I’ve talked to who owns this car loves it. I look forward to getting in every time. The leather and fit and finish is as good as it gets.

I have driven Honda/Acura since 1993 mostly with success until this last Acura. Because of social media, Acura service departments and other local owners as well as my own experience I know my current model of TL had many issues. I unfortunately had several of the models issue GPS disc drive, splitting of the dashboard, Power Steering leaks all of which can be verified by a simple google search. Here is the issue from the social media. They said contact Acura customer representative. The answer I received is that dashboards crack; but out of good faith we will fix yours for a $1000 which they claim is 50% of the cost. First, dashboards just do not crack. I do live in the south but I park in garages most of the time out of the sun. Second I had a recall on the Power Steering hose. They said it is fixed but I get a leak that I must fix. Confuses you? Yes, me too! They bottom line is there is no such thing as Acura customer support. They are rude and only out to help dealerships.

Acura almost put the highest quality in their vehicles. They have models such as Acura MDX, RDX, and many more. The appearance is very stylish and the features are great. They come with the latest technology and everything to make your drive comfortable and safe. The upgrades are always top notch and I never have to worry about the quality. The personalization options are the best I have seen. I love being able to customize it the way I want. The passenger capacity is definitely the best. Always enough room for my passengers to have a comfortable ride. I dont have to worry about leg room. Im very satisfied with the look, performance, price, safety and much more.

Super dependable car and have never let me down. The gas mileage is super good for long rides... love all of the different styles and brands this car have to offers. And very spacious. I would recommend this car if you have a large family of at least 5. Lots of storage and very comfortable seat to ride with joy and peace. The passenger cap of mines is up to six people to sit. And another great thing that I like about it is that there still leg room to move around. The car that I have is more like a crossover and thats the great thing that I like about it the most. Also it came fully loaded, with seat warmers and a 6 disc DVD players.

I have a 2010 Acura TL, 6 weeks ago while making a turn the driver side CV Axle cracked and broke disabling the car. I had it towed, $150 30 miles to my mechanic. It took 4 weeks to find a replacement CV Axle. Dealers couldnt get them. Apparently there were only 500 of these Axle setups made for this model - there were 12 available in the entire USA. I was lucky to get one I am told. Now just a week later, my passenger side did the same thing. CV Axle broke. These cars are garbage!!! I am told it could be as long as 8 months, by the dealer mind you, to locate and get a part from Honda!! I am out of a car. Piece of garbage!!! Sell yours and get a well made car, Tonka, Hyundai or Toyota, Ford, Chevrolet!! Anything but this crap!

I have owed 8 Hondas/Acuras in the last 30 years. This time my 2011 MDX is burning oil so I called Acura. They said I was under the mileage needed to have to rings and engine rebuilt but my time had expired so TOO BAD. I asked how they contacted me about this problem as they knew about the other 7 cars I owned. They said, Oh we contacted you. I asked how since they had my email, phone number and home address. They could not verify they sent anything. They could not even tell me how they contacted me. So Im going to put on a sandwich board above my car saying I got screwed by Honda/Acura. Ask me how. If this is customer service I wouldnt recommend this company to anyone.

Bought the Acura RL used with @30K miles. Had some factory warranty remaining plus I bought an extended warranty from Acura dealer and had car serviced regularly at that dealership. At @50K miles, the car developed a malodorous odor of burning oil, especially strong when parked in enclosed garage after having been driven. I suspected an oil leak dripping onto hot exhaust component and complained to dealership on each of three or four service visits while warranty was in effect. Dealership claimed they could not smell the odor or find any leak. On the next service visit AFTER the warranty expired, I complained again and dealership said the engines rear main oil seal was dripping onto exhaust causing odor and wanted @$1000 to fix it. Appealed all the way to Honda headquarters but was not able to get Honda to fix the problem which had been present and had been reported during warranty period. Leak has now reached the point to where it puddles on garage floor. In addition, on the same visit, dealership said front shocks were bad. Additionally, had five repeat problems with SRS system, and the fuel pump relay failed and stranded me at the grocery store with a car load of groceries. The car looks good and drives good, but it is unreliable, prone to breakdown and definitely not worth its cost.

I bought new Acura RDX 2015 at the dealership. Acceleration is slow, breaks a bit noisy. Most importantly repeated problems with alternator and battery causing catastrophic failure on the road. Till owning Acura I never had a problem with alternator. In Acura its a persistent issue. To top it off the dealership next to me Piazza West Chester is probably the worst customer service and competence of any dealership Ive had experience with and zero desire to improve anything. That alone would deter me to buy another Acura. I wont be an owner of another Acura. Cant wait to get rid of this one.

After doing a lot of research and test-driving Lexus, Mercedes, Subaru, Nissan and others, I finally bought an Acura-RDX and realized immediately after buying the car that the famous Honda Company/Acura suppressed the fact that this RDX didnt have trunk/hatch release key inside the car. Unless I go near the car with key in-hand and open the trunk door. I called Acura customer service and a guy told that Dont worry. We know that. Next year models will have the trunk release key inside the car. We cant do anything for you and he hung up. I was totally disappointed with this elusive answer. Why Honda deliberately suppressed this fact? Deceiving the customer is not good at all. I never buy any Honda car or Acura car. Though expensive, I should have bought Lexus SUV with better options than Acura RDX or MDX.

I was driving on the freeway at about 60 MPH, keeping up with morning traffic on US101N, when my ACURA MDX 2011 suddenly stalled. I was pressing my foot on the accelerator but it would not go faster; in fact, it started slowing down. I was able to coast off to an exit, luckily, and then the car completely stalled, and would not start back up again. The dealership, Acura of Marin happened to be right there, and I had bought the car from them, Certified used, just 5 months prior. Although the service department was really great, and my car was under warranty, I sold the car back to them at a loss. Turned out it was a faulty/defective fuel pump. They called it bad; I call it defective. I was lucky that neither my children and I who were in the car, nor anyone else got hurt at the time of incident. No warning lights ever came on. Would not buy another Acura again.

The Acura Integra is a very nice car. I purchased it earlier in life and it was a blast. Highly recommended. I loved the interior and the exterior. The interior was very sleek. The knobs were also sleek and slim. All the features were good. I didnt like the power of the a/c though, but it was bearable. I upgraded it a lot; rims, tires, exhaust, engine, suspension, etc. The upgrades were very high end and it roared. I loved it. But, the whole car felt small. I could easily fit two passengers in the front but if I tried to put another two in the back it would be less spacious.

I drive a lot. My salesperson knew this and I have purchase 5 cars from the same dealership in the past 4 years. I have always either purchased Hondas or Acuras. All from Wier Canyon Honda and Acura, Yorba Linda, CA. I purchased very recently a 2014 Acura MDX. My salesperson failed to let me know that the vehicle does not have a spare tire. I could not believe it when I found out. A tire inflator kit in the back of the vehicle will not help me if I have a blowout out on the 5 freeway between LA and Stockton. I will never purchase another Acura ever!!! The dealership told me they would only charge me $450.00 a spare tire kit instead of the normal $650.00 they normally charge. Really after 5 cars from Acura. I dont think so!!

Leather seats, heated seats, GPS, moon roof, 6 disc player, power windows, power locks, automatic and manual 6 cylinder, rides smooth, radio sounds really good and loud. Acura is generally a good looking car and it gets a lot of compliments and its not that bad in the snow. The passenger capacity holds about the driver which is 1 and then the passenger up front is 1 then the back holds at least three people so the car holds about five people.

I have been paying off my 2013 Acura Tsx since May of 2013. First of all, I put down $10k out of the total amount of 34k, which includes tax. I have been paying off $500 every month until it dropped to $477 a month. I may have missed a month here and there, but would make it up the next month. Now riddle me this, How do I still owe 18k? I have bank statements totaling up to 10k in payments. 10k monthly payments +10k down payment = 20k. 4.0 apr, results in what? About 2k so far? So if anything, I owe around 12k, considering my apr guesstimate is somewhat close.How in the world do I owe almost 19k? I know for a fact that 4.0 apr will not result in 7k after two years. Also, after missing my payment the second time, they canceled my online Acura financial account. Thats very smart of them to hinder my ability to make payments so that I have to pay through the phone with a surcharge fee. Im considering on lawsuit if they dont resolve my issue by 3/31/2015.

Honda Acuras are designed like a luxury car but with a reasonable dollar sign. They ride smooth. The 2008 Acura is compact but sporty at the same time. Its fully loaded, remote start. The color is a deep dark green, with the softest caramel colored leather seats. I love the leather seats. Its a sleek little sedan that looks sporty. I like how when driving, it drives so smooth. Its comfortable for long road trips and has the best gas mileage. But I might change how the cup holders and console are situated. I dislike how the memory setting for the seats work. It memorizes by size not by number. So I program the seat for me and it always goes to my husbands setting first because he is the bigger setting. I am programmed under number one, and he is programmed to number two. I still have to go through his setting before go to mine.

I got the MDX 2016 and I have about 12000 miles and the suspension is so bad I went to the dealer to look at it, they fix the system on 2017 models so I have to stick with it or buy the new one 0.

My car is a 2016. I bought it used. It was in excellent condition. The acceleration is lacking somewhat. It has a hesitation problem. But its a nice looking SUV. Its smaller than the car I sold when I bought this. That was a Hyundai Santa Fe. The Acura has some convenient things. It has a moon roof. It doesnt use a key to start the car. Its a push button. Mine has fully adjustable front heated seats. They are leather. Id like to have cooled seat because I live in southern Arizona. Overall its a good car thats a little hard on gas, however.

Best car for the value and cost. Maintenance free other than recommended maintenance. Would recommend for safety, value and driving experience. The workmanship put into this vehicle. Ill definitely purchase this make again.

There are different type of brands, small, medium, big and a variety of colors and options. Everyone can find what they are looking for for a decent price. The car was white with a lot of features like ac, automatic, tinting on the window, leather seats, huge mirrors, reclinable seats. It was really easy to use and the manual helped with any issues. Its a very good car for a modest family with kids. The car seat were really comfortable, even for a long drive, lots of legroom for passengers and easy access with the 4 doors.

My husband bought a 2016 MDX from Acura Ramsey in Ramsey, NJ on June 27, 2015. One week after that he started having problems with the car. On Saturday we were out to dinner the car started giving weird noises and it said transmission problems. On Monday I tried to take the car to the dealer but all of a sudden the car stopped on RT 17. We had to tow the car to the dealer. When I was at the service I asked them what would happen with the car and they told me to talk to the sales manager Chuck **. When I went to his office he did not even told me to come in and I had to talk to him standing by the door. Actually first response I got from him was There is nothing to talk about. Go to the service and wait for your car. I asked him nicely what the procedure because it was a major problem with transmission. He again told to get out of his office and go to the service department and wait for the car. I did not understand why he was so mean and refused to talk to me and I asked him but he got worse. He kept saying Obviously you do not understand me again and again. I reminded him that I may not be a native speaker but I perfectly understand English and I am a US Citizen and I have the right to know what the procedure but he again treated me like an immigrant who did not understand anything. Unfortunately he was getting worse every time I opened my mouth. I did not understand why he was so rude and mean and why he was discriminating me saying that I did not understand him. I also have an MDX that I have bought from the same dealer in 2011 and I have been going to the same service since then. I have never ever been insulted and discriminated like this before. Actually I have never been treated like this in my life before. Brand new car stopped on a highway. I was totally traumatized and shocked. I did not know what to do. Instead of saying sorry he kept insulted me. He never ever not even once said he was sorry. I was so upset that I was shivering and crying but he seriously did not care about what happened or how I felt because of a car that we paid $60,000. This has been one of the worst days and treatment in my life. I like my car but I think Acura has the worst customer service and they do not think about doing anything about it since my husband also complaint about him via email a week ago and nobody responded his emails. I hope they will do something to improve their customer service and they do not hire these kind of people who do not know how to treat customer who has already bought two SUVs from them.

My Acura MDX drives very smooth and has excellent gas mileage. It has wonderful features which assists in driving. The seats are super comfortable and have warmers or coolers in them. It has a great entertainment package which is great for my backseat passengers. It has great sound and I was worried I would have to replace the factory speakers, but it works and sounds great. But I wish there were more functions on the steering wheel to control everything, including volume, bluetooth functions, etc. The power windows could be a little faster when going down or up too.

I purchased 2018 Nissan Pathfinder (VIN Ending with XXXXXX) from Ryan’s Open Road Acura in East Brunswick, NJ on Oct, 19, 2020. My Sales Rep was Luis. This vehicle had 62,009 miles when I purchased it and I was told on the day of purchase (Oct 19, 2020) that vehicle will have 1K Miles/30 days (whichever comes first) dealer warranty. On top of that I purchased Easy Care extended warranty. Everything was signed on Oct 19 and I took the vehicle home. After a few days, vehicle’s engine started making noises and it would release white smoke from exhaust. Assuming vehicle was covered under dealer warranty (1K miles/30 days), I brought it back to Ryan’s Open Road Acura in East Brunswick, NJ. On Nov 2, 2020 Ryan’s Open Road Acura in East Brunswick, NJ technician looked at the vehicle and after diagnostic and test drive said it seems ok so drive it as is and if problem persists, bring it back. Obviously, problem did persist and I had to bring the vehicle back on Nov 18, 2020 to Ryan’s Open Road Acura in East Brunswick, NJ and they gave me a loaner to look bit deeper into the issue. Next day, Service dept manager Steve called me and said, I need to take the car to Nissan because they can diagnose it better plus since I have the extended warranty, it should be all covered. I didn’t agree given the fact dealer warranty was still good (1K/30 days) but they insisted they are an Acura dealership and they cannot diagnose Nissan vehicle. I took the vehicle from there to Nissan Dealership in Keyport, NJ. Once they looked at the vehicle and vehicle’s old records, they told me this vehicle was brought to 4 different dealerships for service since it had engine issue. They suggested I go back to the Ryan’s Open Road Acura in East Brunswick, NJ and they should get it fixed since you are still under (1K/30 days) warranty. I came back to Ryan’s Open Road Acura in East Brunswick, NJ again before Thanksgiving holidays and let them know what Nissan Service dept was telling me and Used Car Sales Manager “Freddy” came out to help me. After discussing for over an hour with other managers in the back area, he came back and shown me a car fax and basically said “you see when a car is brought to me, we run a car fax but if there is nothing in the car fax report about the engine issue. We can’t do much about it because we don’t know about it”. Really? Well, what exactly is the dealer warranty for then? Anyhow, “Freddy” told us what he can do is, he can take the car back and let me pick something else. Basically a “trade” which of course comes with its own complications. After Thanksgiving, I was notified by Nissan Service Dept at Keyport, NJ that my Extended Warranty adjuster denied the claim because car had this issue before I purchased it from Ryan’s Open Road Acura in East Brunswick, NJ. I, once again stopped by at the Ryan’s Open Road Acura in East Brunswick, NJ on Nov 30, 2020. I met with Use Car Sales Manager “Freddy” again and after spending more than 2 hours he looked through few vehicles that could possibly work with my budget. He found 2017 RDX but when we presented the numbers they were high. I asked “Freddy” I know trade is not worth for me but how come Ryan’s Open Road Acura in East Brunswick, NJ is not taking responsibility that I was dealt a bad hand and they should simply get the vehicle fixed as per the contract. I didn’t get any response to that and instead I was getting lame excuses like I was “cursing”. Fact is, he didn’t want to deal with the issue, he didn’t want to acknowledge vehicle that was not certified/was sold and now it’s my headache to deal with it. I am writing this let you all know what goes on when you purchase a used vehicle and how these dealers can treat you. Be warned.

I love the size of my Acura ILX. It has the feel of a much larger car and drives and rides great. It has plenty of power which many small cars lack. I’ve had no problems with my car during the 3 years I’ve owned it.

My family has been a loyal Honda customer for 30+ years and 6+ Honda cars. Weve loved their reliability and dependability. That being said, it is unfortunate that I have had a negative experience with most my recent vehicle. I drive a certified pre-owned 2012 Acura TL Tech Package, which I purchased in 2014. Since the purchase, the car has driven very well, showing no indication of any issues. Though I purchased this vehicle in a metroplex, I live in a rural area. I drive 60 miles round-trip to and from work. Last Wednesday, while driving on a rural highway between offices, the car lost all power without any warning traveling at 75mph. The RPM dial went crazy, and then the check engine lights flickered (check charge system, check ABS, check VSA). Luckily, I was able to pull over to the shoulder. I let it run, hoping it would stay on until I could get assistance. After about 5 minutes, it shut down completely. I was stranded in between 2 small towns on a rural highway with spotty cell phone coverage plus the inconvenience of missing work. I could not restart the car—absolutely no lights came on. Thankfully, I was able to contact a tow service to tow the car back to my house (28 miles away). I assumed the battery was the issue and replaced it, which worked for 5 minutes before it was completely drained. I live 350 miles from the nearest Acura dealer, so I had to tow it there. When I got it to Acura on Saturday, they ran diagnostics on the car and determined it was a faulty alternator, covered by my extended warranty and fixed the problem. My main concern with this situation is that there was no warning whatsoever to alert me of a problem. Had I been alerted, I would have acted proactively to prevent this from occurring, especially since I live so far from a dealer. I can only imagine how much worse this could have been had it happened in the middle of the night in this rural area, or if this happened on a 5-lane highway in a big city during the morning or evening commute.When I mentioned the lack of warning to the Acura service guy, he said, “Sometimes there is no warning on these things.” That is a problem. There should always be some form of warning before a relatively new vehicle is malfunctioning. Acura needs to determine why their vehicles are not warning the drivers of potential repairs for the safety of its drivers and all other drivers.

I have a 2010 RDX that I bought certified pre-owned. Just had my first oil change. Price shocker... What oil change costs $200??? In looking at the bill, $147 is for labor. The service also included a tire rotation which still should not cost that much. In addition, I waited an 1 1/2 for the car. What oil change takes that long?? I contacted another Acura dealership and was quoted a lower price for the same service. So far, Acura is horrible. The car came back with more dirt than it had when I brought it in. First Acura, Last Acura.

The Acura car works well with great quality including technology and runs fast. It has a lot more experience and it is also expensive, but its worth it. The appearance is amazing and they run in different colors. And dont get me started with the features. Theyre really creative!!! Their upgrade and personalization options are okay. However, I feel this is not their best decision or choice but they can do much better. But basically, great quality and compansive. The passenger seat feels just right. Its very comfortable and I feel secure right in place. Good job.

I had purchased my $55,000 Acura RL from King just a couple of years before the high-end GPS unit went belly-up. It just quit working! I took it to Kings service department and was told: You must have bumped the unit when you were putting something in the trunk. (Say Whaaat?!?) Thats customer damage and not covered by the warranty. Its going to cost you NINE HUNDRED BUCKS and take about six weeks to get a replacement from California. Please know, the unit showed NO SIGN of being bumped while I was ...putting something in the trunk but King Acura would not budge. Need I say, my RL will be remembered as my first and last foray into the sordid world of Acura.

Do not think about getting this car. The new Acura redesign has a major problem with the infotainment system causing the Battery to die. There is no fix at this time. The dealer put his hands up and said I wish I could help but we do not know what to do. Acura corporate admits to the problem, has no solution, wont take the car back and wont waive lease payments until the car is fixed. (Mercedes Benz did that for me.)

I bought the Acura MDX 2007 1/1/2014. The car had this battery issue that caused it to died. In the span of 5 months, four of the car battery died. Each time we replaced it with a new battery. After the fourth time we brought it up to the dealer because we have a warranty. The dealership claimed that replacing the HFL unit and the the battery cable which would total around $670. We only have drove it for around 4,000 miles and this was outrageous. The dealership would refuse to accept that the warranty would cover this. The warranty claims that this isnt cover and the dealer said that the warranty refused to pay the $670 required to fix this.After calling the warranty company for hours, they refused to fix this. After reading online for a while I notice that Im not the only one with this issue, its a common occurrence for other acura owners. A note to buyers, check your warranty! Make sure to check what they cover and what they dont. We paid around $2,400 for the warranty for 3 years and this hasnt even been a year and were having this issue. The warranty company is MPP (mechanical protection plan). Make sure youre checking what you get before you buy it! We basically spent $2,400 for nothing. Another annoying thing was when we sent the car in for repair, the dealership didnt offer us a replacement car to help us travel around while its being repair. They also didnt bother calling us back. I had to call them and ask whats going on. If you have had similar car issue and resolved this Im in need of help. Please message me!

I bought my 2018 RDX and its just less than 2 years. The battery died and I replaced it with Autozone which is less than 300 yards from my stop. Now Acura manager at Torrance told me they do not reimburse me. The manager named Steve at Torrance location (he denied to provide me further info about him) said I should have taken my car to an Acura dealer for a battery replacement. I asked him how and he told me to tow the car there (15 miles away). And I have 2 important customers to meet in about 45 minutes.I explained to him about my situation that I can not cancel my customers. I can not use Uber to leave my car at that neighborhood. The manager named Steve is very impolite. He sounded like I dont care, whatever you say, I am not gonna pay you. At some point, hes kind of sound like he just won over some battle. This is just a battery and I had to go to this rough road. What if some other important part fail? What kind of drama will I (possibly you) have to go thru? I am glad that I was able to make meet my customers. But this Acura client service really irritates me. Acura Manager: Steve (not sure its real or fake, doesnt care much about my situation). His phone: **

I leased a new 2018 Acura ILX, with 20 miles on the car. Drove home, and fitting and finish is below average at best. No spare tires, very cheap. After 2 weeks. the fuel gauge is still at full level, added a tank full of gas, well, it still shows full :-), contacted Acura client service, they suggest to tow the car to dealer for repair, called dealer, told to local Honda dealer for help? Dont lease Acura ILX like me, because I have to drive around to dealer, waste all the miles and plus the time to get a new car fixed. The car is louder, rough at low speed and they want 30000 dollars for it. Is this what Acura has become?

Purchased new from Acura dealer, a 2014 MDX. At 22,000 miles noticed annoying chirping noise. After second time to dealer, they advised noise is from fuel pump and characteristic of vehicle & similar to other MDX. The loaners I have driven do not have this noise nor did mine for first 22,000 miles. I paid $50,000 for this vehicle, which is my fourth MDX. Unless Acura changes their response and fixes this noise, it will be my last. Who pays this amount of money to listen to irritating noise caused by fuel pump? Acura appears to be company driven by cost not customer relations! Where in the past I recommended to friends to consider an MDX, I now advise them of my unresolved issue. Those that ride with me ask what the noise is and wonder why I do not have dealer repair. They are dumbfounded that Acura considers this noise acceptable.

Called to submit a warranty claim on 5/30/21 and have been waiting over two months for a call back. I have followed up twice on 7/8/21 and 8/15/21. Each time I am Told that the case Manager cannot take my call and a call back request has been submitted. The issue with the car is continuing to get worse and Acura customer service does not care to resolve the issue. Extremely dissatisfied.

Dealership totaled my car while in for repair and tried to hide it, they tried to pay me off not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me.I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldnt help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful theyd cut me a great deal on a replacement vehicle for all Id been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene **, Fine if its a fight over $250 Ill do it just to get you done and out of here. He was incredibly rude to me and honestly I shouldnt have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again.Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George blank told the BBB they bent over backwards to help me and there was nothing more they could do.I then contacted Acura corporate directly (who were wonderful by the way) and they couldnt believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is, We are sorry this happened, and that WEVE had to deal with this. He finally offered me some compensation for my loses. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them).I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! Ive collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob **, Chris ** and Matt in sales.

My car was making noise once it ran for a while, went to two different dealers both said this is how Acura is made. I have an Acura 2014 MDX. When the dealer took my car to do service and gave me a temporary MDX 2014, that car made no noise, it was only my car. They did not know what it was and claimed it was normal. It is very annoying.

Acura has so many different varieties. There is really something here for everyone. I am picky, but it was easy for me to find something unique and luxurious. Love built in GPS, fresh acceleration and sleek design. The car seems luxurious but with reasonable price, very eye catching and I love the image that comes with it. Also has fantastic size for the whole family and the dogs. Perfect for my road trips and always really great to take hiking. It was very functional and realistic. However, my husband had way more options with his Lexus. I also had many more options with my Subaru. If there were more features I missed, I was not made aware of them.

The ILX is a nice small car with good electronic features. The TL, TLX and many other Acura models have very nice exterior and interior designs and it isnt too small or too big and has nice seats that arent easily damaged. The cars work very well and have great helping technology. The upgrade options are very good just a little pricey, the upgrade includes extra things for the car to make it look and perform better which adds onto an already great car. Acuras are very good for family, you can fit 5 people in it which is a good size, there is enough space to take little road trips.

I highly recommend this brand for many different reasons. They have wide selection of models as well as colors and has a lot of wonderful features from DVD to CD player to choose from. The styles are one of a kind. There are many wonderful exterior colors and the interior comes in leather or your basic interior. You can upgrade your vehicle but it will cost. If you dont like the features on the inside of the car you can have it changed to fit your personal needs and style. This brand of car has plenty of room for family and friends. I know that is definitely a plus.

I will keep this short. We have owned 6 different Hondas and Acuras and this will be our last! We bought this 2019 RDX in October 2018 and the brakes have been squeaking loud since day 2. We have taken it into two different Acura service centers to get it fixed three different times since Dec 2018 and we hear the same thing every time “it is a known issue that Acura engineering is working.” How long does it take to fix this without a recall? Where is the buyback for this annoying and unsafe condition? nowhere to be found.A call to Acura customer service gets you the same place. After waiting two weeks for my case manager to really look into the issue, I was told to take the car back to the same service center so someone can look at it? I thought it was a known issue? I thought it was with Acura engineering? Oh wait, it is. The service center will change out the brakes and rotors but that does not fix the issue just wastes time and effort. Until Acura figures out how to treat customers right and work real issues with criticality, do them a favor and treat them like the brand they are...buy a Kia. At least it will be cheaper and still squeak.

Acura continues to advertise that the ILX has more headroom than the TSX, and many competitors. I have been to Acura Headquarters and they refuse to discuss this. I wonder what else they are lying about?

I purchased a 2008 Acura TL new. The car was well maintained and garage stored. Within several years the perforated leather seats began to split. I had to have them replaced. The car was in great condition otherwise so I spent the money to replace them. A couple years later I noticed a crack on the right side of the dash. The crack grew and has expanded to multiple cracks. I have never experienced this with a car and would certainly not expect it from a brand known for quality and luxury yet when I did an internet search I discovered that it is a common problem with the Acura. Buyer beware.

I purchased a 2007 Acura RL brand new. It has been a nightmare. It only has 60000+ miles on it and it looks like it has a 100000 miles. The trim around the windows and inside the doors are peeling and rotting. The material in the inside leather (more like cheap vinyl) is cracked and peeling off. The material covering the center console has already peeled. The dash covering is bubbled up and cracking. The center display goes in and out of view. The wheels squeal. We have replaced brakes that we really did not have to. Having this car was a dream turn into a nightmare. I will never buy another Acura of any type model for as long as I live. There is a thick greasy streak in the passenger side window that there is no explanation for. DONT BUY ONE.

I have a 2014 Acura MDX that I bought brand new in February 2014. Test drive was fine but after about 1,000 miles I began to notice a grinding sounds coming from the front of the vehicle that sounds tied into the transmission as the grinding changes as it shifts through the gears. I called customer service 6 times leaving messages for a rep to call. When I do get a call back I am told they will have a manager contact me which never happens. How many times should a customer call before an issue can be resolved?

This car is overall the best car I have ever had. The mileage is great and the amount of gas is great also. I only would have to put in $20 a day for gas for anywhere I go as long as it was in my radius. It had built in wifi and the amount of gas is the best out of any of the cars I have looked at. It has a lot of room for many of my friends. The interior is nice too, although it should have came with tinted windows because it would look way better. Also, I do not like the price I pay every month for the payments of the car. It could be a little lower.

I have had a number of expensive nuisance issues with my MDX that I paid handsomely for. From day 1 it has had a slow leak in the tire that they say there is nothing wrong with. The drivers side window whistles and they say it is not a known problem and nothing they can do about; and now most recently I was pulled over by the police for a tail light that was not working. I replaced the bulb myself, no avail. Acura says $500 for a new tail light assembly. What does it say about the quality of construction when an enclosed tail light assembly needs to be replaced??? I bought Acura looking for Honda/Acura quality. Very, very disappointed. I will be a returning customer. PS, additionally the Acura navigation system is the worst. Too hard to use; just use your phone.

Acura RLX - DO NOT BUY THIS CAR!!!!!!!! I bought the car because it says it gets 20/24/30. I get 15/19/25. Acura Relations - LOSERS - says sorry there are many factors in what your car gets. I put premium in it; drive the speed limit, have an empty car yet it gets 5 mpg less. I will NEVER buy an Acura again. Unfortunately I am in a three-year lease or I would get rid of it. ACURA HAS LOUSY CUSTOMER RELATIONS - dont buy this car or any Acura for that matter.

My Acura MDX is a really great car. It was used to us, but was a great buy and is still to this day running smooth. We take it to the dealership for maintenance. But Id change the exterior color because there are a lot of the same models that are the same color out there on the road and in parking lots. But for a 2004 car, its awesome. Even in the snow and ice! We always knew we wanted this model, we just had to wait for the right one to come along. They just hold up when taken care of. The interior craftsmanship has held up. Very safe.

Luxury, comfort, power, economy and best dealerships! Its fun to drive and handles well, also looks classy and stylish. The main thing its made by HONDA, that says volumes. My wife and I took a long car trip and she said this is the first time on a car trip her back didnt get sore. Total Reliability, also MADE IN AMERICA.

We knew pretty much what we were getting by the prior research we did. Good looking vehicle but very serviceable. Load with features without having to pay a lot more to upgrade to those features. The standard package was enough for us. There were choices within the choices so it was easy to get what we wanted. Found there were things to choose from that we didnt know existed. They were able to please both my wife and myself. We are a family of three; so room is never an issue. We would be comfortable with more passengers in the car. Plenty of space in the front and back. Storage is plenty as well.

Acura offers a sufficient variety of models to suit every lifestyle (sedan, SUV, sport model, etc.). When I owned an Acura, I had the Vigor sedan model, which I absolutely loved. Their models are classically designed, and an old Acura looks just as contemporary as a new one. What I particularly appreciate is the fact that blind spots are minimized, reducing the need to stretch and crane your neck before changing lanes. Also, their upgrade and personalization options are comparable to those offered by other manufacturers of upscale automobiles. For example, on-board GPS, air conditioning, hands-off mobile phone, etc. The passenger capacity depends on the style and/or model of car selected. My Vigor sedan had standard seating capacity for two passengers in the front and three in the back.

Acura is a really nice car, has good quality and it drives great. It also looks great on the outside and inside. It has one of a kind color, has great features and no other cars have classy looking. You can choose from up to date technology and it has great choices for your lifestyle. In addition, it has plenty of room for passengers. I have SUV so I can fit my whole family. Theres a lot of room when I go to the grocery shop or store. Overall, its a great car inside and out. I love this car and I would buy it again. I would recommend them to anyone looking for an awesome car.

I bought a 2016 MDX at Apr 2015. The car has usual new car smell. At the beginning, I thought I will disappear soon. I am wrong. I cant stay in the car without the window open for about two years. But unfortunately after two years, the smell of new car just reduced a little bit and the leather seat still gives off strong chemical odor. I can confirm because if I smell closely to the leather its just too strong. I have owned multiple cars with leather seats before. This is the first time I hit the issue. Its not typical genuine leather smell. Its unpleasant chemical smell.

Bought a pre-owned certified 2011 rdx. Well first off was told it was awd it was not. Brake warning light was on, all tires were way off the psi. It should of been after the 120 point check they must of not done. 3 months later headlight had tons of water in it. After complaining to Acura relations was told they would help out of good will but after I was ready to replace the headlight was told they wont because you bought the headlight light from a 3rd party but it was oem. I have owned 3 Acuras this is my last. Stay away from buying Acura. They are not the company they use to be.

I have a 2012 Acura RDX with technology package and only 24,000+ miles on the vehicle. I financed the vehicle in May of 2015 at the end of my 3 year lease and purchased Acura Care for over $2,000 should anything go wrong with vehicle to make sure it is still under warranty. Needless to say, the positive end of the battery cable became so eroded that the cable became loose and was very thin. I have kept up with the regular maintenance but for whatever reason, the battery terminal was never serviced by the technician. The car could not start and I thought the battery was dead. I purchased an after market battery and drove it to Acura dealership on Nostrand Ave in Brooklyn, NY so they could diagnose the problem. It was determined that the cables could have been eroded by environmental factors and the battery needed replacement. Acura replaced the battery since it was still under the 4 year or 50,000 miles original warranty but they stick me with the $400 replacement cost of the battery cable since it is not covered under the original warranty nor under Acura Care. I find this outrageous, since a premium vehicle should not have its cable corroded in less than 4 years. I told the Customer Service case manager that I also have a 2006 Toyota Rav 4 with under 47,000 miles and have never had any issue with the battery cable. They keep referring to environmental factors as a result of the corrosion and therefore not covered since that is not a defect in the cable itself. The car is driven in Brooklyn over 95% of the time with a few trips to CT and 2 trips to Montreal, Canada. The cost of a new premium car, Acura Care for $2000+ and now $400 for battery cable replacement for a vehicle that is not 4 years old yet. Please advise if anyone else has this issue with Acura. They should be held liable for inferior accessories.

Transmission problem at 101,*** miles - bought the car (2002 Acura MDX) used with 55k. Car was reliable until I saw my temp sensor trigger while driving on the freeway. I live in the desert so extremely hot temperatures are common. From what Ive read from former Acura mdx buyers is that transmission failures are common and inevitable. I made sure that the scheduled maintenance was performed to prevent the transmission failure. Im disappointed that even though my transmission had the oil jet kit that supposed to help lubricate gears inside I still have the transmission problem. Acura quoted me 4k dollars to fix it and my transmission specialist wants 3k. I feel like Acura should have these transmission replaced for free especially if you do your scheduled maintenance with them. Im going back to Toyota/Lexus.

Acura RL has great reliability and is beautifully done inside and out. Keeps its resale value, can be suited for female or male drivers and very low maintenance.

There are a number of models to choose from and they range from the lower, cheaper models to the more expensive models with all the bells and whistles. It is a relatively higher end brand – not going to be on the lower price of cars but there are other brands that are much more expensive. There were a lot of personalization options available but of course they are all pricey but you get what you pay for. Overall I was pretty happy. It is fairly roomy and a little bit bigger than other cars. I am satisfied with passenger capacity.

2011 Acura tsx. Worst riding car Ive ever had. First and last Honda Ive ever/will ever own. Interior rattles everywhere from the time it was new. Cheap thin paint on front of car - looks like its been sandblasted. Im easy on my cars. This was a daily driver with mostly Highway miles. Transmission went out at only 75k. Never had trans problems with any car Ive ever owned. From what I hear, this is typical. Honda transmissions are some of the worst made. GM and Toyota are best. Oh well, you live and learn. Hope this review helps someone NOT buy an Acura or Honda.

I test drove the Sedan RLX and TLX which both have four doors, the Coupe ILX, two doors, the SUV MDX and the RDX. All of the vehicles were a very smooth drive and gas efficient. The ILX which is the compact sport car was a little small and the RLX was larger, but the TLX is the largest sedan and had quite a bit of room to maneuver in. The RDX SUV had more room than the MDX SUV, but all comparable to their competitors. You can upgrade seats, the navigation system and display. You can also upgrade the wheels with packages that are premium and a-spec. The ELS sound system is also an upgrade too.

I purchased a new 2020 Acura RLX hybrid with all of the bells and whistles. While under 30,000 miles the vehicle has had major issues with the infotainment system, the fuel pump, transmission, and battery. All have required replacements and extensive (months) time at the dealership. On August 13, 2021, while at a hospital in another state, for my mothers surgery, the vehicle failed to start inside a parking garage. Acuras roadside assistance was contacted and they informed me that they were unable to tow the vehicle from a parking garage and I had to find my own towing company. I arranged the vehicle towing, at my expense and had to get a rental car to get home and back. According to Acuras warranty, all of these expenses are reimbursable.I picked up the car a week later from the dealership just to find that my back seat was missing (the hybrid battery had to be removed to replace the fuel pump). Once I got the seat installed, I went home and filed a claim with roadside assistance. That claim has not been paid or even decided after 7 months. According to Acuras policy, this was supposed to take place within 30 days. I later the transmission failed to work, and I had to have the car towed to the original dealership. I filed a Lemon Law claim as advised by the Acura dealership due to all of the issues with this vehicle through Acura customer service. The claim was opened in September of 2021. The process as listed on the Acura website is a 4-6 week process to obtain a decision. It is now February of 2022 and no action has taken place. When I call customer service I am informed that it is with a new case manager and the process has to start over. In other words, the first lazy case manager did nothing and they hand it off to the next case manager to start the process over. This is my 3rd Honda vehicle to include a 2019 Acura TLX that is 1 year older than my 2020 RLX. I have always had great experiences with Honda until now. What they have become is a company that no longer values dependable vehicles or great customer service. Even if you are paying over $65,000 for a vehicle.

I love the car that I have because it is fast, quality, and fun. It has a good radio, a good size trunk, and has a lot of space in the car so that you are comfortable and dont feel squished, and that was another big factor in choosing this car. The AC and heater also works really well. They didnt have a lot of upgrade options but I think that I got a good value for the car. The price is a big reason that I choose this car.

I’ve purchased a used 2005 Acura TL with 69K miles on it. At 96K miles the transmission blew out, it was a $4000 bill to rebuild the transmission. My AC compressor had to be changed. The tension pulley had to be changed. The battery dies if the car is not turned on daily or in cold winter months (I live in Houston, we don’t have severe weather). It has a new battery and the alternator is just fine, we never could establish what the battery issues were.The car will lock you out since it automatically locks, the mirrors shift while driving. The dashboard has cracks. I happily sold the car to a junkyard for $500, I just couldn’t wait to get rid of it. I maintain my cars regularly and only put less than 20 miles a day on it. I didn’t expect all these issues with less than 100k miles on it. Never getting an Acura again.

For a first time buyer I find it reliable and luxurious compared to other I tested drive. At first I must admit I was a bit hesitant on purchases because, originally my first two choices were BMW or a Chrysler. I test drive them both, the BMW was M3. Was enjoyable but it was missing something and Chrysler I thought would eat up a lot more gas and less comfortable. So when my last option I was hesitant but when I tested it. I felt right there this was it the one I would buy. Beautiful interior design but it could be a bit more glamorous. Its not as nice as a BMW but its great for a first time buyer. Somewhat roomy depending on size and weight of individual. I do unfortunately have a friend is a bit heavyset who seats in the passenger seat to have more room but even pushing back seat is not enough, so it would be nice to have more legroom for heavyset people.The stereo is wonderful and car floats as if I am flying. Very spacious whether going shopping or traveling out of town. Its very roomy for luggage or my purchases. Im also have many envious friends who want my car because of the comfort it has compare to theirs. The air conditioner and heater are wonderful. Not to mention the stereo to plug in your phone or MP3 are topnotch compared to other models. But one of the best would be GPS which is one best feature in the car.

I purchased Acura Care for my Acura MDX. The engine failed and it took 76 days to replace. Acura Care attempted to put a 60,000 mile engine back in my vehicle but I prevented it. They finally had the Walser Acura dealership install factory parts, but they delayed the process for two months. I am extremely dissatisfied with the level of customer service, care, and professionalism offered throughout this experience. IF I would have signed a forever discharge release, they would have made my car payment while it was in the shop. Since I would not sign, they withdrew their goodwill gesture. Acura, American Honda, Acura Care and the Walser Acura dealership left me very disappointed that a luxury automobile company would treat their customer in such a manner. If I could rate them lower than 1 star I would. I would not recommend purchasing Acura Care for your next purchase if you choose to take your chances with an Acura.

2014 acura mdx - Unusual engine noise when idling. It started in March of 2015. Took it to dealership. Was informed that it common noise to mdxs. However, when I bought this mdxs new there was not this unusual noise present. So acura has no fix for this problem. Others have reported similar noise. I believe that a class action lawsuit against acura will have to be taken for them to fix this problem.

I purchased a 2019 Acura RDX. EPA standards, it should receive 22 city/27 highway. I have curtailed my driving to TRY and get anything higher than 22 and am not able to achieve it. My commute is 30% city and 70% free traveling highway, so I should easily be able to consistently achieve 22. Currently, sitting at 20. I have read a ton of reviews and anyone that pays attention is complaining about the same misrepresentation of the MPG. Also, the Android Auto was a part of my sales pitch in November 2018. Its mid-January 2019 and its still not released.

ACURA has a wide variety of models. Including sedans crossovers midsize and SUVs. It would be really hard to not find something that you like. The appearance and standard features are top notch. Very sleek luxurious look with outstanding standard features. Modern exteriors with edgy fixture. Comfortable and spacious interiors that make everyday and long distance drives a breeze. All models have pretty good upgrade possibilities. The people at ACURA make it easy to find a car or SUV that fit your lifestyle and price range. Whether its affordable luxury or top of the line luxury they have it. Passenger capacity is good. Fortunately they have different cars or SUVs for different needs. Whether its five to 7 passengers you guaranteed to find something you want. Really good quality.

Experienced total steering failure. Extremely dangerous, apparently a more wide scale problem and they don’t seem to care people could die. Upwards of $3500 to get it fixed! This is on a 4 year old upscale vehicle (Acura TL). This dealer (Hertrich Acura) especially does not care after purchasing 6 cars among me and family. Car was impeccably maintained but if you don’t service the vehicle at their overpriced garage you can forget it. It does have a 109k miles on it but that’s a break in period for other upscale brands! Stay away!

Bought a 2018 Acura TLX Aspec, and in 2 years the engine gave out at 40,000 kms. They had to replace the cylinder blocks. After replacing the cylinder blocks, then a day after electronics gave out. My car started shaking and lost steering wheel control. Almost caused me to hit someone. Called Acura that I dont feel safe driving this car. They basically said, We cant do anything. If anything happens just keep bringing it back. Girl was polite but of no help. Now I have to drive that car feeling nervous everyday that something could happen to me or others. Never buying Acura again.

I bought brand new Acura MDX in 2007. Since I bought I have had issues related to either Accelerator noise, Air conditioning leakage, or low brakes and cracks and scratches in seat leather. I have been taking my MDX to fix these issues at Bloomington Acura dealership where I bought it. I am very much disappointed with Acura manufacturer as these issues have arisen at baby miles. I am also very upset and disappointed with Bloomington Acura Service Dept. as far as finding the source and fixing issues at the first place. I always have to bring my Acura MDX twice or three times before they are able to diagnose the exact symptoms. In the past, I had to take my Acura MDX three times to the service dept to figure out the source of Air-conditioning leakage.Currently, I am having issues with low brakes. Few months ago, the brake pedal is almost to floor before I am able to stop the car, I took my Acura MDX to Bloomington Acura service dept. I was told initially that they will try to find any brake fluid leakage, if not then they will have to change the Master Cylinder part to fix the issue. I agreed, eventually they had to change Master Cylinder but when I drove the car I still didnt see much difference because the brake pedal was still almost to the floor when pressing the brake pedal. So, I took my Acura MDX again to the service dept and they said everything is fine and up to the coding standards. There is nothing else is remaining to be done by them. They suggested to drive the MDX for couple more months and see if it comes back. Within three weeks the issue came back and again the brake pedal is almost to the floor. I have taken an appointment with the service dept again and will find out if they come up with some different stories. I am really disappointed first of all with the quality of Acura MDX because I have not driven my car much and it has only around 43K miles and yet I have brake issues. Also, what drives me crazy is that the service dept cant fix the issue although they are so called Acura Specialist which they charge tons of money. I wish they have experienced and certified people to fix cars in the first visit.

I purchased an Acura Care certified extended warranty when I purchased my MDX from the Acura dealership. However, just before my warranty was set to expire, my car broke down due to a seized motor. I had the vehicle towed to Acuras service center, Pleasanton Automotive, because the vehicle was still under warranty. They dismantled the entire motor, called Acura Care who sent an inspector, and the inspector determined that Acura Care would not cover the repairs because the vehicle was damaged due to negligence. At this point, I would like to note that I have kept up with the preventive maintenance on the MDX - regular Mobil 1 synthetic oil changes and vehicle inspections done at Walmart, and regular tune-ups and inspections done at my ex-husbands automotive service shop. The Acura Care inspector said he determined that my car had been run without oil which caused the motor to become extremely overheated and seize. However, not once did my car show any indication of overheating, nor was it ever run without oil. When questioned, the Acura service advisor confirmed that the oil was full, there were no metal shavings found in the oil, and the vehicle did not have any leaks. The Acura representatives have verbally blamed Walmart for the damage, but they refuse to put the accusations in writing. Now, Acura is saying that I have to pay almost $9000 for a new motor and labor, but I still believe all costs should be covered under the extended warranty.

Love the Acura deluxe. The car is beautiful and also has a perfect shine to it. I love the black color interior. Its perfect to go to the beach and does not get wet very easily. Its very big and has a perfect warm seat. It is perfect if you have kids, and the kids and love ones love it. Also the deal I have made for this car is perfect. Did not pay that much. The best machine and engine. The best car for me.

I have had Acuras since 1987. Most reliable car ever had. And, when there was a problem, both dealer and Acura resolved issue to my complete satisfaction without any hesitation or reservation.

Very luxurious ride without the highest costs. Has all the “bells and whistles“ you’d like in a luxury vehicle. Only downside is the cost to upgrade to a tech package that includes built in navigation pkg as opposed to CarPlay where you have to have a good cellphone service.

Acura has SUVs, sedans and different varieties of them and they are pretty well laid out. Pound for pound it is one of the best luxury values in the market hands down, and I am overall very satisfied with my purchase. There are a lot of personalization options for the average buyer but the price points are the main issues. Since it is luxury the options are priced accordingly and if you are on a budget, can break or exceed it. The car has a gorgeous interior and is a pretty car. It is very modern with a lot of technological innovation. You have options for leather or less luxurious interiors but it is all well done and nice. The car is generally pretty roomy and comfortable. It is not a bed or your favorite chair but as far as driving from place to place it is a good seat, and certainly more comfortable than lower end brands and things like airplane seats.

My exterior door panels have warped 3 separate times and now the 4th time. Acura (2015 Acura RDX) has a defective material and now fails to stand behind their product. This has also happened to my 2016 Honda Accord. I know numerous people that own the same products and they too have warped panels. Acura will not stand behind their product. I am so finished with this company. I own 3 Acura’s and a Honda! I’m finished with them.

Although Acura does not have many models, they produce much more reliable and long lasting cars because they have more time to focus on perfecting the few models they do have. I love the sporty yet calm look of Acuras. They keep a very stylish and sleek looks while also not skimping on comfortability and nice up to date technology. They have many upgrades and personalization options that should please any consumer, from color to the latest gadgets/technology. You will not be disappointed! Acura has always been very comfortable and passenger friendly. Three people can fit very comfortably in the back and they leave everyone enough leg room!

In November 2018, we purchased a used certified 2018 Acura MDX Advanced (w/ 6K miles). This beautiful MDX was equipped with every bell and whistle imaginable. From November 2018 to May 2019, this vehicle performed perfectly. This is until last week when I took it in for required maintenance, a recall fix and a software update. Now, every time I stop at a traffic light or stop sign, the idle engine stop/start feature kicks in and its ANNOYING as hell. At a stop, you feel the engine idle down and then when I press the accelerator the engine does a hard restart. I thought something serious was wrong with the car. This is NOT a subtle stop and restart, its very pronounced and noticeable. I immediately complained to the dealership service manager. They said it was performing as expected. Furthermore, they instructed me to push the activation button to turn feature on and off each time I drive it. I never had to do this before last week. In fact, I told him that when I test drove this MDX, I would have been hesitant to purchase as this feels like an irregularity with the car. I asked them to reverse the software update and they would not. IMO, if this had been occurring in the 7 months prior, then it was discreet and barely noticeable; not now!! I am just sick about this. Warning to others... Google this issue because there are many complaints about it. How can this be economical saving me gas money... Always restarting the vehicle? I am going to wear out the electronic starter. I am so angry.

I have a six month old 2016 RDX with Tech Package. Overall I am happy with my RDX. The key fob is another story. I keep the key fob in my pants pocket. When I got into the RDX the key fob must have rubbed against my pants leg. This set the lift gate off raising it in the garage. The liftgate hit the top of our garage putting a $438.00 dent in the lift gate. The owner of the body shop I use also has a RDX. This also happened to his wife. The key fob is poorly designed. It should also be height adjustable. The less expensive CRV has this feature. Acura should step up and fix this issue.

Hoping someone might have some insight on this... I bought a TLX October 2015 and babied it. A few weeks ago my husband asked me what I hit, because he noticed spidering of the paint to the front bumper. I know that I didnt hit anything, but I figured sure, theres a chance someone hit my car. But the more I looked at it, it appears that theres a bubble in the paint, and then the spidering is stemming from that. The bizarre part is that the clear coat is flawless; not an imperfection or scratch. Wouldnt one think if something hit it enough to cause a bubble and spidering, then the clear coat (which took the impact) would be affected? I took it to the Bedford Acura where I purchased it. The mechanic looked at it and said it was probably from impact, its $275 to repaint that half of the bumper. The manager then looked at it and said I agree with you (myself), thats odd, if there was impact there should be damage to the clear coat. He took a picture and sent it to the regional sales rep and today I received a phone call back that they believe its from stress impact and its not covered in warranty. I know Im not paint or car specialist, but Im truly having a hard time accepting this, so hoped others might have insight... but Im very unhappy with the mixed opinions Ive had, and the instant rejection by the company. I will certainly be pursuing this further!Not sure if this factors in (I mentioned it at my most recent visit but they said it was totally unrelated), but December 2016 I came out to my car and noticed a silver plastic accent piece on that same side had just popped out from the bumper; the clips holding it in place were broken. Again, there was no surrounding damage, and no damage to the piece itself other than the inner clips having broken off. I took it in and they replaced that piece. Im now starting to wonder if theres something wrong with the whole bumper itself and thats whats causing all of these non-impact problems! And Im rather address it before it is out of warranty. Ugh.

Looking at all of the reviews that preceded the one I am writing, I think the problem is that Honda Corp. has allowed itself to become Americanized. The service culture of North America has increasingly taken over the company and it is behaving more like a GM, FORD or Chrysler. The pedantic, customer-oriented style of Japan has slowly been wrung out of Honda North America.My Acura 2008 MDX which I purchased as a certified model in late 2011 has been a basket of problems. Poor shocks (which they wont acknowledge), tire replacement after just 25,000 miles, a GPS system that needed to be replaced, battery that failed quite conveniently after its warranty expired, a power tailgate that didnt operate properly, a failure of a relay that affected the Air Conditioning are just a few of the problems. The ride on my MDX is very rough and I cant figure out why. Most have been taken cover under the warranty - but its a pain to keep going into the shop. I thought the whole idea buying a premium SUV was that as long as you did the regular maintenance, this type of thing wasnt supposed to happen. This is certainly the case with Mercedes E350 that I own and my previous Lexus RX 350 (which was a fantastic vehicle). The service culture at the dealerships is okay but it feels more like a Ford dealership than a Lexus or Mercedes dealership. The other day, their shuttle driver forgot that my son had been waiting for 45 minutes for a lift home and he ended up having to get home on his own. It was an innocent mistake but the problem was indicative of some structural problems. Again, this is okay for a middle value car but for a company that is holding itself out as a premium company, its not acceptable. Its unlikely Ill buy an Acura again. Ill go back to Lexus where frankly the product and after market service was just a league above. To put in airline terms, Acura feels like premium economy not business class. I dont know if anyone at Acura reads these reviews, but someone should start paying attention. There is a lot of competition out there. Finally, the weird thing is that whenever I send my car in for servicing, I get assailed for customer feedback. Yet when I sent an email on this, there was still no response. Hopefully, our reviews are taken seriously by someone who has some influence within Acura.

I have very little negative feedback. My overall experience with this car has been--the best car I have ever owned. All cars come with technical issues. Now kudos to whoever invents a car that does not have issues ever. However, the only things that I experienced with my car were that the 1. Acura TSX 2004 (red, tan interior, v-tec engine) was that it was made with the starter near the engine. According to my trusted mechanic, he says that this cars positioning of the starter as being irregular. This causes the starter to malfunction more than other cars whose starter was not made in the same location. 2. A coil in the engine needed to be replaced. Other than that, I have had no other issues that were not issues related to normal wear and tear. I drive 100+ miles a day for work. This has been a very trusty car. Im sad to have to sell it for a car with a wee bit less mileage. Ill definitely miss Red. (Yes, I do name my cars.)

I have been battling with Acura Customer Service for 2 months over a common problem Acura is ignoring: Bluetooth systems draining the car battery. I spent over two years having my battery regularly recharged or replaced, with the Acura dealer unable to diagnose the problem. I could not let my car sit more than one day without starting or the battery would be dead. I took it in several times and once paid to have a relay switch replaced, which did not solve the problem.I had lost use of my Bluetooth, but never connected the two, even though every time the battery was recharged the Bluetooth would miraculously work again for about 30 minutes... When I finally Googled 2007 Acura electrical problem I discovered lots of people have had this problem. Some had replaced their Bluetooth system and the problem recurred.Based on what I learned, had my Bluetooth disconnected. I contacted Acura Customer Service to complain about having to pay $100 to disconnect a system that has not worked for two years. Long story short, and after providing full documentation of my last two years of dealer, mechanic and AAA auto service, I was told that because Acura did not diagnose the Bluetooth system as the problem they could not help me. Ironic, eh? This problem has been occurring for years and by not diagnosing it they were not responsible for it. I must add I found Michael, the Customer Service person I spoke with, to be condescending and disrespectful (phone number 800-382-2238, extension **). Needless to say, my next car will not be an Acura.

Having purchased 5 new Acura from Crest Acura in Syracuse NY I expected some consideration for being a very loyal sales and SERVICE customer. When considering purchase of a sixth Acura I encountered Jim **, a very disappointing encounter. Upon having my TL (purchased new at Crest and fully serviced at Crest) looked at for trade in, I was offered far less than book value. When I questioned this, I was told by Mr. ** that he couldnt pay more for my car than he could buy one for at an auction, no consideration for a one owner fully serviced Acura from his dealership.He then challenged me to visit a competing dealership to determine if I could get a better deal. I did and I did. Upon learning that I had traded elsewhere Mr. ** spent 5 minutes running my new vehicle into the ground and telling me how unhappy I will be. What a very sad individual he is. He could have saved a very loyal customer if he had used appropriate business protocol. An example: Im sorry you arent happy Joe, what can I do to correct the problem? No he acted like a spoiled child who didnt get his way and totally ruined a good relationship.Ive been in business for 35 years and have handled a number of complaints. Ive found that attacking the complainer, defending your behavior does nothing for the business except lose a potential client, something Mr. ** easily accomplished via his negative behavior. He could have saved me had he been a professional rather than a spoiled child who doesnt belong where he is. You can be right but wrong and you can be wrong and be wrong. Whos the real loser here?

I leased a 2016 RDX in March. The first few days of driving I noticed a vibrating sound under the hood near the passenger side. I took my car back to the dealer in Santa Monica and was told it happens on these cars. Its the brake pump adjusting. The agent told me he tested other 2016 RDXs and he heard the noise. Well it continued. I took it back the following week and I drove around with a service agent and of course I could not replicate the noise. It only happens occasionally but its very irritating! I was told unless they hear it when driving the car there is nothing they can do. I had a 2104 RDx I loved, Im starting to hate this car.

Well built: roomy-comfortable interior yet look small from outside. Fun to drive, very responsive. But needs premium gas. After 12 years and 132000 miles, needed new alternator/driver-visor keeps falling down, several lights on dashboard need to be replaced-electrical problems. Acura dealer cant determine whether seatbelt and airbags are good because car computer is not responding!

I took my car in because of a noise I heard in the right wheel well. It seemed like brakes to me. Marin Acura told me it wasnt the brakes; my brakes were fine. The front read 4 and the back 5. I asked if we should replace the front and they said No. I said, I dont want to have to come back in a few thousand miles to replace the front brakes. And they said, Dont worry, you have a lot more than a few thousand miles to go on them. It turns out the front brakes needed replacement immediately. Their diagnosis was completely incorrect. When the brakes were measured again, the front were at 0 and the back were at 6. In other words, the front were completely worn out, and the back had more left than Marin Acura had diagnosed. Dont take your car to Marin Acura for brakes, or for anything else, for that matter.

My wife and I purchased a pre-owned 2017 Acura MDX from a local Honda dealership which was acquired from a Colorado Acura dealership via a regional car auction. The vehicle had only 650 original miles on the odometer and was spotless as well as mechanically in excellent condition. The car now has 3500 miles and the entire family is very impressed with the quality and comfort. Very pleased!