I have been giving business to Acura since 2010 and I bought one TL, leased TL/RLX. You could say that I was a loyal Acura customer. Least as I had expected, Acura stole my money and screws me up. When I was leasing the 2014 RXL I signed out auto-payment via my checking account; for fear of continuing charges from my checking account. I asked my bank (Citibank) to stop the auto payment in November, 2015 and I had been sending checks every month since until I traded the 2014 RXL to 2016 RLX in May, 2016 in Acura of Westchester and as usual, the dealer pays off the remain value and I signed a new lease with Westchester Acura. So I thought, and you will think as well, that the 2014 RLX car is left behind me. Lo and behold, in July 2018, I received a letter both from Acura Financial services and collection agency charging me $1651.98. When I first called Acura Financial service, a man with British accent told me that I did not pay the last month payment (which is strange, even it were true that I did not pay the last payment, it would only be $825.99, not $1651.98). When I called them back again from my vocation on 07/31/18, Acura financial told me a totally different story -- Because Acura overcharged me 3 months (twice of $825.99), I called my bank and the bank reversed the overcharge. Now Acura wants me to pay extra money, when in fact that the dealer had already bought off the older car and I am under new lease over 2 years! Acura had overcharged me more than 3 months and only month even charged me 3 TIMES! That is stealing because by contract, I only authorized Acura to charge me once a month! Not only that Acura lying to me by saying that they had been trying to contact me during the past 2 years, which is the biggest lie in the world -- because I have never received any mail/call regarding the 2014 RLX until July, 2018 and I have been paying the monthly payment of the 2016 RLX every month. I called Westchester Acura and spoke with the General Manager who was angry as well and states that he will contact Acura Financial Services in the morning. Regardless what outcome it will be, I have lost trust and confidence towards Acura and would like to share this experience with you guys, especially the potential buyers -- stay away from Acura unless you want to be screwed up and potentially have your credit scores affected negatively and being bullied and discriminated like this! I plan to go to court if this matter is not resolved. Watch out giving business to Acura! Watch your wallet because Acura may steal from you like what they did to me!

We were able to see all variations and options at the dealership. A lot to choose from as far if color, size, and body type. We were happy with the choices and the decision we made to purchase. The vehicle was state of the art without being pretentious. We are not status symbol types and just wanted a quality car at a good price. It had sporty appearance which fit our personalities. We got what we wanted without paying over our budget. We are a family of three but always have more in our party. Also, always are hauling something. There is plenty of room for all and all occasions.

I purchased two CPO Acuras. A 2014 RDX with 8000 miles on it and a 2015 TLX with 5,000 miles. Since then have performed all maintenance as specified through a dealer. I have had issues with both vehicles as described below. With under 50,000 miles on the RDX a check emissions light came on and I replaced a front rocker arm oil sensor switch. One month later the light came back on and I was told the the vehicle needed to have a software upgrade for the engine and transmission for $200. 3 days later the light came back on and now the Im told the rear oil sensor switch needs to be replaced for another $300.With TLX I experienced something I had never seen. Approximately 3 or 4 months after replacing the battery at the dealer the car shut down completely at an intersection with no power on to anything not even the emergency flashers. I was forced to call the police and a tow truck to get me to the dealer $400 later the dealer informed me that the replacement battery had failed. Of course they replaced the battery at no charge but no compensation for the cost of the tow or my time (I was on my way to a client). I would seriously advise anyone looking at spending the money on an luxury brand to be advised to careful consider not only the vehicle but how youll be treated afterwards.

BUYER BEWARE! I bought the 2019 RDX about 5 months ago and just brought it back to the dealer for the 3rd time for the same electrical problem. Apparently I found out today that Acura was well aware of the situation however, let the dealers sell the cars with this defect. The dealer and Acura, who dealing with is a nightmare (Acura) stated a patch to the software had to be created to stop the problem. So why would they sell a car that they knew had a defect? So have a case open with Acura. I dont even want the IT anymore and will be bringing this to the attention of the WFSB - Channel 3 Eyewitness News so that we can make this misrepresentation known to the public (in Connecticut) anyways. There were 7 other RDXs in the lot waiting to get repaired - I dont know if it is for the same reason but what does that tell you when you see 7 2019 cars needing to be repaired. Dont say you have not been warned. This is totally unacceptable and the customer service is horrible from Acura. My case manager does not return calls and when I spoke with a so called supervisor at Acura she states, Well you need to deal with your case manager, I dont do that. So what exactly does a supervisor do? This is a nightmare!

Got the car in July 4. To start it is a beautiful car but first day of having the car had to call because the rear cargo door every time it opened sound like a whale and the cooling on the seat was making noise. When I came back they tell me they have to leave the car because they need to order parts and the head liner has to come down in order to change the hinge. I talk to someone about getting a new car that was less than a week and they were like, You put miles on it, in which I replied, Of course I have to use it to go to work, otherwise I can’t pay the car, but they refused. Resolution on that was replacing the hinge and the seat. It was a plastic that was never removed and was making the noise. Now around September I start hearing noise from the brakes and took the car on October for oil change and ask them about it and they said there was a service bulletin to replaced the rotors because it is a known issue. Got rotors replaced and they still make noise. Call them about it and they tell me I have to deal with it until they come up with a fix because the service bulletin did not fix that issue and they are working on it. Now today is December 5 and the screen does not turn on then I try again and again and it finally came on but is stuck on the Acura disclaimer turn on and off the car and the screen now remains turn on on the disclaimer screen killing my battery. Called SPRINGFIELD ACURA again about it and they tell me again that they know about the issue and to disconnect the battery terminals for 15 minutes. First off I don’t have personal tools to do that. Second I am in warranty. If I touch it they will blame it on me. Apparently the engineers they have are not doing a good quality check on their work and for a luxury top brand of Honda like Acura very terrible service.

I am a huge fan of Acura as well as Samsung and anything about cars and electronics intrigues me. I own a TSX ACURA year of 2010, I am greatly in love with it. Acura has a nice sleek look that make it different from other cars on the road today in 2016. The best part about it that it is luxury but not too expensive, great running car and very dependable. Plus you can fit one person in your front seat and 3 in the back with enough seat belts for everyone. I like factory items on an Acura to keep it classy, however, I did spice up my TSX up with some custom wheels, black and chrome. They go great with the car and makes it look like a combination of sport and luxury. However, I have had an issue with the navigation system draining too much battery causing my battery to go dead frequently.

I purchased my MDX slightly used off dealer lot, it had about 6,000 miles. I have loved many things about the vehicle, however recently (once I had paid it off and warranty expired) my battery has died 4 times. Had alternator replaced around $700 min. Had new battery installed, but still died again. Now my navigation system says it is reconfiguring and if it isnt working in 10 minutes to take to dealer. Well, I cant afford to just run down to Acura every time there is an issue! The last time I brought it in, when I went to p/u my car wouldnt start! The side board was hanging off and remote key wouldnt work! They never offer loaner vehicles and overcharge everything. Now I have no navi. My check oil light is constantly coming on (oil is fine) and my key gets stuck in ignition!

I have a six month old 2016 RDX with Tech Package. Overall I am happy with my RDX. The key fob is another story. I keep the key fob in my pants pocket. When I got into the RDX the key fob must have rubbed against my pants leg. This set the lift gate off raising it in the garage. The liftgate hit the top of our garage putting a $438.00 dent in the lift gate. The owner of the body shop I use also has a RDX. This also happened to his wife. The key fob is poorly designed. It should also be height adjustable. The less expensive CRV has this feature. Acura should step up and fix this issue.

Acura has lots of options, example: leather, sunroof, power windows and doors, variety, pleasing, very time consuming, aim to meet my needs and desires. The car has sleek design, fuel efficient, economical, attractive and amazing color choices. Very friendly and aimed to meet my needs as well as my desires. Also, I was able to choose if it had a sunroof or spoiler or power windows, power locks, gas mileage, two door, four door, anti-lock brakes and also many color options. But, my car has very minimal storage capacity. Glove box was on the smaller side than I prefer. The two-door model was very lax in back seat room.

2016 Acura TLX only 69000 miles noise coming from timing belt, after taking to dealership the dealer came back that they don’t know what happened but the noise of coming from one of bully’s rubbing on the cover /camshaft so they will be installing a SHIM, what kind of repair is this? A 2016 acura cover under till 70K warranty. The dealer come back and said this will not be covered even though they will be taking the timing belt off and installing their SHIM. Called Acura. 3 hours on the phone and all they did and will do is give me the run around. Very disappointing with Acura.

My 2011 Accura MDXs GPS system is often inaccurate, provides misleading direction, and is a logically inferior product. Since purchase, my GPS has often taken me on wild chases in the wrong direction, gives misleading information as to the actual direction of the destination, and continues to offer business address options for businesses which have closed more than 8 years ago, despite the fact that a 2012 mapping system was purportedly installed in my vehicle just last year. Everything else on the vehicle is great, but the GPS, because of the foregoing is virtually worthless. Yes, 60% of the time it works well, but that is not enough to trust when accuracy is important. In addition, there is no one to whom one can complain at Accura since there seems to be a stone wall between the manufacturer and its customers. The dealership knows little and offers little on this issue, except to replace the bad map with an equally bad one.

At the beginning of this summer, my dashboard randomly started cracking above my steering column. The crack has extended all the way to the windshield and split off in one direction. Also the passenger side has started to crack around the airbag. An expensive luxury car like this should not have these types of issues. I love this car, but now every time I get in, I cant help but feel that I am driving a piece of junk.

I am faithful Honda buyer. Currently, I own a 97 Prelude, 08 Accord V6, 08 Pilot and a 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension that rattles at 12k miles. My dealership (Continental Acura of Naperville) took countless of trips to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits, it was determined that the battery holder was cracked. Now, the car has 33k miles and the oil sensor switch has malfunctioned. In all my years of owning cars ranging from 0 miles to 200k miles, this has never happened.My car is past the warranty, so I am out of pocket $230. However, if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I own a 08 Honda Pilot and I have never had any issues. If you are considering buying an MDX, I employ you to take a look at their cheaper sister, Honda, who has better service and quality. And if luxury is what you really want, then go check out a Lexus. This is not a biased view, but rather a fact from US News and World Report, Motor Trend and Edmunds. I also talked to a US rep (1-800-382-2238, if anyone else needs it). There’s no help on the matter, just an apology for the poor product.

I do own a 2005 acura tl which had engine change when was only 55000 miles. Now the vehicle has 118000 miles and the transmission went bad. I call Acura to tell them the issue and they told me that the warranty was over. This car was well maintenance.

I love everything about my Acura - from all of the safety features to the the storage to the comfort. The speakers are top of the line and the stereo sounds wonderful. You can upgrade OnStar and Sirius radio which is awesome. I love the color, the seats are very comfortable and the trunk has a wonderful space. Seat warmers and camera options can also be upgraded which is really cool as well. Not only do you have the standard 4 seats but you have to appreciate the middle seating being very spacious. Your guests have lots of leg space. Youll love this car.

Whether youre looking for a car with speed and lots of power or a family car, Acura has what you are looking for. They have any variety you could think of - minivans, compact cars, coupes, SUV. They include navigation systems, internal and outer cameras so you know you have a safe distance from others. You can personalize and add more options to your car such as style, color, extras included. They also have a lot of options for the right car for you. Whether you need lots of space or just a little, they have it all. I have 3 kids so I needed something with lots of space and I found exactly what I was looking for. Love these cars. Very stylish and safe family cars. Very minimal to no problems. Would highly recommend.

Seems that I have purchased a vehicle with a bad history of torque converters and I am now one of those victims. Dissatisfied that I did not do homework on this brand and model. Me bad. Just have to say that when after a year not one service place knew what I was talking about, I should have gotten online. Went to an Acura dealer and got a clean bill of health one month. The under body vibrates and grinds a noise at certain speeds which has not been consistent, now the engine does not want to go as if transmission is not getting power and that is not consistent yet. Here I bragged about this car and seems that Acura needs to make a count on how many MDXes have this problem. Husband bought this for me and I wanted to get my own in the summer, now I will find the heated seats in another brand!

My name is Paul **. I am one of the many owners of 3rd generation (2004-2008) Acura TLs who are experiencing significant cracks in the passenger side dashboard, and resulting SRS indicator lights suggesting a potentially dangerous airbag problem. Most of us have contacted dealers and Acura corporate headquarters for assistance and have uniformly been told the parts are not defective and the damage results from normal wear and tear. We know this to be a lie and believe Acura knows it also.A small number of us have received partial payment as compensation, the majority have been rudely dismissed without any offer of help. Acura steadfastly refuses to admit the parts were defective at installation and, for years, has refused to make the needed replacement or repairs. This must end. I think Acura has been successful at denying our claims because they have been too fragmented to gain public attention. It seems that in the absence of popular and media pressure, the company has been able to conceal its bad faith and behavior. Its time to expose them.I suggest creating a common website or forum where those already and yet to be affected can post their complaints and condemn Acuras dishonorable conduct. Then we can gain wider and more focused access to a larger influential audience. It may not persuade Acura to act honestly and responsibly but it certainly can influence consideration of all Honda products. Our intent would not be to further injure the companys reputation; instead we will attempt to return it to responsive customer service. Please join me in getting this started by suggesting ways to establish direct contact with one another.

Its high class. Not a lot of work needs to be done because of the quality of the car itself. It offers Integra which I had myself. Then you have the sort ILX and MDX. Its a lot of sporty type cars with smaller engines to save games. It has different models. For example the base model is like an normal car, maybe power windows and a standard stereo. Then you have the different packages to go along with the car. It goes like any other car that a person would buy. Basic and then upper class and then the middle affordable one. It depends what you can buy on your budget. But if you are looking for space these cars are probably not the ones you are looking for. Maybe good for two or four people. But if you are looking to have more than four, dont even think about adding another person inside.

On 6/23/10, I experienced transmission failure from my 2002 Acura MDX and brought it to an Acura dealership. I was not informed of the recall issued 4/15/04 impacting transmissions for this year and model and was quoted for full replacement. Therefore, I had rebuilt at another facility due to cost at Acura dealership. Then on 8/14/11, I was traveling back from a trip and my transmission locked up on the highway almost resulting in a crash. I had to have the car towed 215 miles back to the transmission shop that serviced the vehicle. After further research, I identified that this issue was a result of the gear shift becoming too hot at a high speed, causing the transmission to grenade inside. This was exactly what is described as the defect consequence in the recall information. Due to the faulty transmission design, an additional jet oil kit is needed in order to ensure the transmission functions properly to allow fluid to flow through the transmission and dissipate heat. I placed a claim with Acura product services because both transmission issues were due to overheating of the gears. They denied my case and did not even contact the two shop references verifying both transmission issues were a result of this.

Acuras are very stylish both inside and out and have a great technology package that makes driving much more productive and fun. Although theres not a lot of different cars that Acura produces, there are quite a few variables that go into each car, such as options. Plus they makes a variety of cars with differing sizes. I have the TLX which is a perfect size for my needs. I rarely have any passengers in the back seat but there is plenty of leg room for them when I do. I wholeheartedly recommend Acura as a great choice in cars. I would also strongly recommend anybody purchasing an Acura get the technology package because it provides an awesome GPS and sound system. It has very intuitive controls and easy to operate.

Acura RDX - comfortable cushy drive; somewhat slow acceleration; blindspot on passenger side more noticeable than previous owned vehicle. Window design needs to be improved. Averages 21-22 mpg city driving, 26-27 mpg highway.

My Acura MDX drives very smooth and has excellent gas mileage. It has wonderful features which assists in driving. The seats are super comfortable and have warmers or coolers in them. It has a great entertainment package which is great for my backseat passengers. It has great sound and I was worried I would have to replace the factory speakers, but it works and sounds great. But I wish there were more functions on the steering wheel to control everything, including volume, bluetooth functions, etc. The power windows could be a little faster when going down or up too.

We have owned many vehicles and we decided to give Acura a try mainly because we liked the body style and Hondas reliability. Worst mistake we have made in a long time let alone a very costly one! The car performs alright but the $5000.00 upgrade for the technology package is a sad story. The dealership along with tech experts there can barely explain its functions. Been there several times after reading the limited information in the manual and each time it takes three of these geniuses to solve one issue. They say to play with it but if trained personnel from HONDA CANT do it how is the consumer supposed to? Very unfriendly compared to other makers. Dont make our same mistake.

I have owed 8 Hondas/Acuras in the last 30 years. This time my 2011 MDX is burning oil so I called Acura. They said I was under the mileage needed to have to rings and engine rebuilt but my time had expired so TOO BAD. I asked how they contacted me about this problem as they knew about the other 7 cars I owned. They said, Oh we contacted you. I asked how since they had my email, phone number and home address. They could not verify they sent anything. They could not even tell me how they contacted me. So Im going to put on a sandwich board above my car saying I got screwed by Honda/Acura. Ask me how. If this is customer service I wouldnt recommend this company to anyone.

I drive a lot. My salesperson knew this and I have purchase 5 cars from the same dealership in the past 4 years. I have always either purchased Hondas or Acuras. All from Wier Canyon Honda and Acura, Yorba Linda, CA. I purchased very recently a 2014 Acura MDX. My salesperson failed to let me know that the vehicle does not have a spare tire. I could not believe it when I found out. A tire inflator kit in the back of the vehicle will not help me if I have a blowout out on the 5 freeway between LA and Stockton. I will never purchase another Acura ever!!! The dealership told me they would only charge me $450.00 a spare tire kit instead of the normal $650.00 they normally charge. Really after 5 cars from Acura. I dont think so!!

Bought the Acura TL as a CPO. Good value. No real issues except for a couple of minor computer parts that needed to be replaced. Now have 127k miles on it and have owned it for 9 years. 2005 model year. Best body style... Do not like the newer ones, style wise.

I had the experience of buying two cars from Paragon. The prices were good and the service when Kevin was there was great. I recently had a problem with another car of which I called Acura client relation and treated so bad by Katrina. Acura instead of moving forward had moved backed. Katrina was very rude and UN-professional. She stated that since I did not buy the Acura she would have not spoken to me, but when the owner was on the same call with all of us she stated she still will not speak to me. I remembered when a family members buys a car, it doesnt matter who calls. We as customers should be treated with respect just as how they would like to be treated. Acura has declined both with service and their cars. Katrina assumes she does favor for Acura customers but in reality if Acura customer never bought cars there will be no purpose for Katrina having a job. Treat customers with respect and yes, Katrina your call is monitored, but just to let you know you are the one that was very rude and UN-professional. It’s a shame that you carry the Acura name.

When I met my husband, he was driving an Acura TL. We used that car for a long time. It was gorgeous outside. The inside was spacious and comfortable and fit two childrens car seats comfortably. We decided we wanted more room in the trunk area because we have to take a lot of kid gear and suitcases when we travel. We got the Acura MDX. I drive it. Its an SUV, but its boxy squared off looking. Its more rounded and soft looking like a car. I have mine in a burgundy red. Inside is like a camel tan color leather seats. It has very tinted windows. The built in navigation is really nice. The navigation screen and radio screen is huge and very easy to operate. I like that I can control the radio with the buttons on the steering wheel. There is a third row that folds down. I keep it permanently folded down because we only have two kids. It is easy to fit in two car seats in the second row and would be easy to fit three. On the rare occasion that we do have the third row up it has sat three full sized adults in the third row comfortably. There is also a ton of room in the trunk. When I had to have my car serviced last month we got a loaner car. They gave us the Acura RDX. Its nice, but not quite as nice as the MDX and feels really cramped in comparison inside.

I have a 2010 MDX with Parchment leather seats. The leather is lighter than my last MDX (which was also Parchment leather seats) and picks up dye from clothing and requires cleaning constantly. It is also impossible to get them completely clean. Service Dept has no answer and was trying to blame me, I think its a defect and the seats should have a better quality leather so this stops happening. This is an Acura!

Very luxurious ride without the highest costs. Has all the “bells and whistles“ you’d like in a luxury vehicle. Only downside is the cost to upgrade to a tech package that includes built in navigation pkg as opposed to CarPlay where you have to have a good cellphone service.

I purchased Acura Care for my Acura MDX. The engine failed and it took 76 days to replace. Acura Care attempted to put a 60,000 mile engine back in my vehicle but I prevented it. They finally had the Walser Acura dealership install factory parts, but they delayed the process for two months. I am extremely dissatisfied with the level of customer service, care, and professionalism offered throughout this experience. IF I would have signed a forever discharge release, they would have made my car payment while it was in the shop. Since I would not sign, they withdrew their goodwill gesture. Acura, American Honda, Acura Care and the Walser Acura dealership left me very disappointed that a luxury automobile company would treat their customer in such a manner. If I could rate them lower than 1 star I would. I would not recommend purchasing Acura Care for your next purchase if you choose to take your chances with an Acura.

The Acura has a variety of different cars and usually all fuel efficient. When I purchased my car I looked at a variety of Nissans and chose the Acura due to the fuel efficiency of the product. I have a black model and love it. It is shiny and always stays shiny. I like the red color in this car. I did not do any upgrades on my Acura since I was trying to keep the cost down, but many are available. The best one in my opinion is the navigation system. The passenger capacity is also good and sits 5 including the driver. I dont think you can get better than that but I am completely satisfied with it. I am very happy with my Acura.

Acura has comfortable luxury cars ranging from small sedans to SUV. I own the TL which is a luxury sedan with a V6 engine. They also have an Acura RL which is even more luxurious and the Acura MDX which is a luxury SUV. Acura has very good looking cars that are very comfortable, along with many luxury features. Seat warmers, air conditioning, hands free link, customizable seat adjustment, a huge trunk, leather seats. In the Acura TL you can customize your temperature, your seat position, and the side mirrors. The Acura MDX you can get leather interior and automatic locks. The Acura TL has a ton of space in the backseat and also has a ton of space in the front seat and also has a giant trunk. You can seat 5 people very comfortably. The Acura MDX seats 5 people with even more space in the front and in the back.

I am writing this review to improve this service. It appears that only the people who have had trouble with their Acura vehicles have left reviews. Think of how many people own an Acura. Hello people. This is only a handful of owners. I am sure there are just as many complaint with any other manufacturer. Here is a better idea. Lease your vehicle before you buy it. If you dont like it, and you bought the malfunction/replacement protection plan, you arent out anything. It sounds like most of these people are just ignorant, and like to cry about something they were too cheap to buy. You people bought a luxury vehicle. Buy the protection plan. It isnt that expensive. If you bought the vehicle, buy the protection for it. You obviously have the money. I just got my first Acura, and I feel you are just trying to scare potential buyers, because you had problems. I love my car. It is the best car I have ever owned. Its comfortable, stylish, has plenty of space, a V-tech engine, heated seats, GPS navigation, all leather interior, power everything, moon roof, and it handles like a dream. On top of all of that, I have their cheapest vehicle, an ILX. I have only had it for two weeks, so my opinion might change, but as of right now, you people sound like spoiled adults who have always got what they desired. Why did you buy it? I tell you why. You heard they make luxurious vehicles that run forever. Why have you heard that? Because they are made by the same people who make Honda, and everyone knows Honda makes great cars. If you want to whine, buy something else. You wont hurt their business. Buy a cheaply made Mitsubishi or Hyundai. Quit trying to ruin peoples driving experience, because yours was.

The car is the best that I have driven. It rides smooth... its good on gas... and I have not had any problems with the car since I got it. I can fit everyone I need in the car comfortably.. everyone has legroom. I love that I dont have to hear anyone complain about being too close to the other. When you see the car you know its an Acura. Its unlike any other car I have ever seen or ever driven. I would recommend it to everyone.

This car is overall the best car I have ever had. The mileage is great and the amount of gas is great also. I only would have to put in $20 a day for gas for anywhere I go as long as it was in my radius. It had built in wifi and the amount of gas is the best out of any of the cars I have looked at. It has a lot of room for many of my friends. The interior is nice too, although it should have came with tinted windows because it would look way better. Also, I do not like the price I pay every month for the payments of the car. It could be a little lower.

I leased with Acura for two consecutive 3 year term and I initially thought it was a great vehicle (MDX) and great service until I decided to try another car company. I received an invoice for almost $3000 for excessive wear and tear. The report indicated that I had a poor repair and my car was NEVER in need of repair in the three years I had it! I was charged for two tires when only one didnt meet the spec requirements. Youre fine as long as you keep your money with Acura... They dont bill you unless you decide to leave. Fusion Auto Finance asked me to take the vehicle for inspection on Long Island and I live on Staten Island: it was a major inconvenience to me. The communication from Fusion Auto Finance initially billed me over $1600 because there was an error stating that my lease was overdue when it wasnt! The miscommunication to rectify that error was insane. Then, in dealing with Ms. Doreen ** and her supervisor Marissa **, the miscommunication continued in trying to ground my vehicle from another dealership. Overall, it was a nightmare that I never want to go through again. The corporate office (Drake ext. ** at Fusion Auto Finance) was rude and did not want to do anything else but collect my money. Its ABUSIVE and they (Drake of Fusion Auto Finance) made accusations of damages to the car and then accused me of lying when I said the vehicle was never in need of repair!! I will NEVER give my business to Acura again. They totally rip you off. There are so many other dealerships that offer better.

My wife and I purchased a 2012 Acura TL from Montgomeryville Acura on 04/26/2011. It was our first luxury car. It was a very exciting time for us. We even have pictures that we posted driving home from the dealership. On 08/31/2015 we sold the car. Here is how we got there: 08/29/2011 – Battery warning light comes on. “Limited starts left” displayed on message center. Took car to dealer. Battery tests well, but was replaced. 11/03/2011 – Battery warning light comes on. Bad cell. “Limited starts left” displayed on message center. Took car to dealer. Technician tells my wife that the battery was replaced even though it tested well. 08/09/2012 – Message on dash – “Voice account needs to be updated”. Second message on dash – “Gas cap loose”. Took car to dealer. Various updates and resets to electrical systems performed. 12/04/2014 – Messages and indicators on dash – “check battery”, “check oil”, “air bag fault”, “fuel cap loose” -Took car to dealer. Battery sensor updated. Various updates and resets to electrical systems performed. 12/27/2014 – Message on dash – “check battery” -Took car to dealer. According to work order, “sensor tests good”. Sensor replaced. 01/08/2015 – Message on dash – “check battery” -Took car to dealer. Replaced battery. 04/21/2015 – Message on dash – “Air bags may not work” - Took car to dealer. Reset message. According to work order, “everything checks out fine.” 05/08/2015 – Message on dash – “Air bags may not work”. Beginning to have problems with paired phone. Many dropped calls. -Took car to dealer. Switch replaced. Dealer could not replicate the issue with the phone. 05/29/2015 – Message on dash – “Air bags may not work”. Beginning to have problems with paired phone. Many dropped calls. Took car to dealer. Switch replaced.I spoke with Garrett ** (business manager) and Russell ** (lead service advisor) numerous times. I do believe that they did everything within their powers to help to resolve the issue. We left numerous messages for Steve ** (dealership manager) who never responded to an email or phone message. I had two primary concerns. This vehicle was not safe to drive. The warranty was due to expire in April 2015. Would I be expected to pay for repairs that clearly existed while the car was under warranty that could not be repaired? I asked the dealer to provide a letter indicating that they would be responsible to repair anything beyond the warranty period that was identified an issue within the warranty period. They refused. I was told that we should trust that they would stand by their product.Eventually I was referred to Acura client relations. My first contact was with Kristine (extension **). I asked to be called on my cell phone. She mostly left messages on my home phone. Eventually I was able to reach her. Her solution was to take the car to the dealer. I asked to escalate to her supervisor. She refused stating that she was in charge and no one else could do anything. I asked her to provide some sort of acknowledgement of the situation. She refused. Other than a fax, she only would communicate with me by phone. Eventually she admitted to having a boss. She told me his name was Michael, but policy did not permit her to provide his last name. After a fair amount of wasted time I found that his full name was Michael **. He said that there was nothing that he could do to help.The issue would be escalated to an arbitration group at Acura. He would forward the issue, but would not give me any way to contact them. They would call me if needed. To date, I have not heard from them or Michael. My feeling was that the car was not safe to drive. I had no idea if the airbags or brakes were going to work. This car spent over 30 days in 2015 at the dealership while they looked, but didn’t find a solution. I suggested to Garrett that we swap out the car. He said that he would get us a deal that we could not refuse. He would give us a deep discount on a new car and a generous allowance on a trade in. The deal was $1500 below sticker. The trade in allowance was also not that exciting. The offer was an insult. I believe that Acura makes a quality vehicle and that the problem happened to be in the one that I purchased.I also believe that the dealership and Acura as a company came up very short in how they dealt with me as a customer. I’ll be sure to share this experience with my friends. I posted when I purchased the car. I will do the same now that it is gone. I am very pleased that I no longer own an Acura.

Acura provides a number of different vehicles to choose from, from sport sedans to luxury SUVs. They offer mid to high range vehicles that are tightly tuned and a blast to drive. Acura vehicles all look very sharp, with trim features youd expect to see on a luxury car. The trim lines are sleek and the headlamps make the front end look stylish. However, they dont give a lot of options to upgrade, but most features already come standard. A technology package is usually available which usually gives navigation and a few extra bells and whistles. Depending on the model, you can expect ample interior space for passengers and cargo. Some of the smaller sport sedans may sacrifice rear leg room, but this is expected in this type of model. The SUVs are spacious.

NSX, MDX, RDX, TLX, ILX, RLX, are all some models of Acura. This brand offers SUVs and Sedans. They range from colors of blue black white and grey. This car also has wifi capabilities and has Sirius XM radio. The car has 4 seats and 4 doors. It can carry 4 passengers maximum and trunk room for additional things.

Acura RLX - DO NOT BUY THIS CAR!!!!!!!! I bought the car because it says it gets 20/24/30. I get 15/19/25. Acura Relations - LOSERS - says sorry there are many factors in what your car gets. I put premium in it; drive the speed limit, have an empty car yet it gets 5 mpg less. I will NEVER buy an Acura again. Unfortunately I am in a three-year lease or I would get rid of it. ACURA HAS LOUSY CUSTOMER RELATIONS - dont buy this car or any Acura for that matter.

Upon purchasing my 2015 Acura TLX, I was not told that Acura and Apple iPhones do not play nice with each other. At the time I had an iPhone 5S and now have an iPhone 8 and neither work with my cars hands-free dialing. I have carefully entered contact names and voice tags into my speed dial list but when I speak the name John **, up comes a list of names starting with Mary **. Acura offers no fix. Quite the deal from a so-called luxury care.

You would think an auto maker, who endangered the well being of my 2 year old daughter, would be quick to correct the problem of a defect on one of their cars. I took my daughter to the park on a hot day. When we were about to leave, I unlocked all the car doors as usual by placing my hand through the door handle. I opened the back door, placed the bag with my keys on the floor, buckled my daughter in her car seat, closed the door, and went to open the drivers door. All the doors were mysteriously locked. All the doors were unlocked, how could they just lock themselves? Also, with the 2013 Acura RDX, you cannot lock the door with the key fob in the car. I of course began to panic and a maintenance man broke the small window on the side so I could get my daughter out. Upset, I drove to Center Acura even though it was late in the day. They told me it was too late to check my car, but could look at it next Saturday. I asked how this could have happened and nobody knew. It was almost like nobody believed me. This is a pretty serious defect and I at least thought they could help me out with the cost of the window. Nope, I received a quote for $708 ($228 for the window and $480 for the labor). I then called later to ask if they charge to diagnose the problem. It was $160 just to look at it. Called the Corporation and they basically said it was up to the dealer. I cannot worry about the safety of my children so I am looking elsewhere for a car. BTW, that same window will be fixed for $270.

Car was quality. Ranges from sporty to luxury with nearly unmatched quality. Acura is a dependable brand that offers great styles. I believe it is owned by Honda and has great motors that hold up well. You still see a lot of older models still on the road which validates that Acura is quality and very dependable. I like the integration, NSX and RSX models especially for their unique style and quality. The TL model is nice as well giving you the same look almost as a Lexus but I believe the Acura models are more appealing than Lexus personally. Acuras are easier to personalize or upgrade than most other cars. Almost all brands make parts for Acura which also helps with pricing because parts are so readily available. If you are into showing cars there are endless possibilities. Normal to average, models seat anywhere from 2 to 5 people. The RSX seats 4, the integration seats 4 and the NSX seats 2.

I highly recommend this brand for many different reasons. They have wide selection of models as well as colors and has a lot of wonderful features from DVD to CD player to choose from. The styles are one of a kind. There are many wonderful exterior colors and the interior comes in leather or your basic interior. You can upgrade your vehicle but it will cost. If you dont like the features on the inside of the car you can have it changed to fit your personal needs and style. This brand of car has plenty of room for family and friends. I know that is definitely a plus.

The Acura RSX model was definitely a nice vehicle for me. It got me to where I needed to go. And was a nice, fast, smooth ride, but not great in cold weather at all. I loved how it had cruise control for smooth, reliable, fun ride. The stereo was nice. Almost sounded like I had a system in it but it was generally just stock. All and all the heating was nice. You could change it for passenger and back seating. There was enough space as I didnt really have anyone riding passenger. However, not enough leg room for anyone over 57 in height. So I am only satisfied, not super happy about that. Nevertheless, it is sleek... Ultimately got so many compliments while driving it by random people in public places. Was quite impressed by how many people said I looked hot in it.

I have a 2015 Acura MDX that I purchased brand new and it has been garage kept ever since. The paint on the roof started to peel and slough off right above the front windshield between the windshield and the sunroof. I contacted the dealership that I bought the car from, and I was informed that this was a factory defect on this model and make car that they were aware of and they had extended the paint warranty. They did tell me that they would repair the defective area and this would take about 7 to 10 day. I asked for a rental or a loaner car but they said that their policy regarding extended warranties did not cover loaners or rentals. Due to this policy, I knew I would have to fork out several hundred dollar to pay for a rental car. Ok, I agreed to bring my car in to have the defect repaired and pay for my own rental. Three weeks later, when I went to drop my car off at Acura, I was informed by the service manager that there was a possibility that my windshield would break because it would have to be removed to properly fix the defective area. He did tell me that, if the windshield broke, it would be my responsibility and he recommended that in the event that this happened, I should file a claim with my insurance company. They did give me the option to have it painted without removing the windshield but that would void any further warranty on the paint job. My windshield was in good condition when I brought my car in to be painted. It had two small stars on it that had been previously repaired. The windshield did break during the repair and I was then forced to make a claim with my insurance and paid the $1000 deductible. In the end, I have had to pay my insurance deductible and the cost of a rental car for a week due to a defective paint job by Acura. I am now hoping my insurance company does not penalize me with higher rates.

Its been about 3 weeks now and my car battery drains over night. I have already purchased 2 batteries and have checked my alternator and its neither. Theres nothing on that I can see and when I looked online this was a very common problem with Acuras! If I would have know I would of never purchased. Very disappointed!! Took car to dealership and they couldnt find anything wrong and again they said thats all they see with these Acuras!!! And their unknown causes!!

I have a 2018 Acura RDX and its gas range display sucks. On an instance, I start from my office and it shows, I have gas range of 100 miles and after driving for less than 2 miles it shows gas left for 70 miles left. How come in driving for 2 miles I consumed gas worth of 30 miles? After driving on highway for few miles it moves up to 80 miles. How come after driving extra 5 miles I added more gas in my car? I understand it varies based on driving but how would I actually know how much gas I have in my car. It is extremely confusing and I think erroneous. Not sure how such system is considered as a better user experience by the Acura engineers. I think Acura should do a recall and fix this system for all Acura RDX owners.

2006 Acura TL - I called the Acura dealer cause all of a sudden my dashboard is cracking everywhere. I know several more having same problem. This is a defect and should be recalled. They want to charge me $2050.00. I have always took care of my car and its weird not only mine in my hometown is doing it. Also my Bluetooth wont connect. I talked to Acura corporate, they told me to take it to dealer cause my system might need updating. I did that and they just brushed me off without helping me. I am very disquieted especially with dashboard cracking everywhere when I take care of it and keep garaged.

I know it’s a huge review but please read it before you make a decision to buy Acura ILX! Maybe it will help you to change your mind! Since the moment I bought a brand new Acura ILX 2020 as a pleasure car in July 2020, I have already visited Prime Acura Dealership 10 times. The main issue – is a loud clunking noise that coming from the front side of the vehicle so you can feel it in the floor when tapping the gas while cruising and also from the passenger’s side and also hesitation while driving. All these problems occurred when the mileage on the car was about 3500 miles. To solve the issues, the dealership made a decision to replace the right axel (twice) and the intermediate shaft. They unsuccessfully tried to resolve the issue with the noise two times. When I came back to the dealership with the same problem the 3rd time, they told me that the noise is actually a normal characteristic of the vehicle. When I asked them why it was considered abnormal before and now it became normal, the mechanic told me that he didn’t know this particular model very well at that point.When I tried to look for a help in the other dealerships, I had received the same answer – the noise is the normal characteristic and the car is acting as designed. When I came back to the dealership with the same problem (it was my 6th time) the mechanic with more than 20 years of experience at Acura, who did a test drive, told me that the main reason of the noise could be transmission defect and that, possibly, there is a transmission replacement required. But after couple days of working with my car, the manager of the dealership got back to me with the answer that the car is acting normal. I have a camera in my car that recording 24/7, and the moment where the mechanic mentioned the transmission defect was recorded. But when I came home and check my recordings, I found out that that particular piece is missing. I have never had any issues with my camera before! Unfortunately, nobody from the dealership was able to explain me how that happened. To my great luck, I forgot to switch my clock to winter time, and because of that I have all the videos that I thought have been deleted. I decided not to give up and made an appointment with the engineer at Prime Acura. I requested a joint test drive with him, but at the dealership they told me that this is impossible because of the COVID-19. It was weird to me, because they allowed joint test drives with the mechanics but no with the engineers.When I realized that nobody at Prime Acura wants to help me, I went to the independent licensed mechanics who confirmed that the problem exists –“ there are hesitation during acceleration and thumping noise during up shifts, problem is indicated as internal transmission or TCM programming issue”. It was exactly the same words that the mechanic at Acura said to me before they changed their minds.One day I couldn’t start my car, because the battery died (Brand new car!). I had to ask my husband to jump the car and rafter that I went to the Prime Acura right away. The mechanic performed the test and told me that the battery died because it was defective. They replaced the battery, but 3 weeks later I found out that my camera was not recording in the parking mode, although it was before the battery was replaced. The mechanics who installed the camera told me that the battery voltage falls below 12 volts and the camera stops the recording. I came back to Prime Acura to ask what battery they installed, because before the replacement there were no issues with the camera whatsoever. The answer that I received was the power capacity of the battery is small and the camera is too heavy for it. When I asked them why it never happened to my old battery they just tried to avoid to answer the question and only repeated that the battery is too small.I tried to look up the problem and found a few articles about the camera, stating that the camera can’t kill the battery. I sent those to the Prime Acura rep. I just wanted to get answers on my questions but instead I received very rude email from him where he says that he doesn’t want to continue the conversation. Bottom line, I haven’t seen worse customer service that was provided by Prime Acura. They haven’t fixed my problem, they haven’t shown any desire to help or at least sympathy and respect towards me as the client. I DO NOT RECOMMEND to buy Acura ILX! This 26k purchase only gave me a huge headache and a lot of stress, humiliation and prejudice of my customer and human rights. Acura doesn’t stand by their product or does the right thing by the customer! The actual quality doesn’t comply with stated, car warranty is nothing but a joke and the “premium class” is just a dial tone.

The Cars for Credit lot is a great place to go for any type of consumer. They are very easy to deal with even without much of a down payment. The design of teh car is much more stylish than past years but maintains the durability and functionality. A great brand for anyone interested in a quality automobile. You can get a lot of additional great features for customized personalization. They do everything possible to maintain quality. There is plenty of leg and head room for all the passengers to ride comfortably. A great overall ride.

It is very reliable, holds the road well, they run forever and ever. Its very comfy to drive or ride in, and it has all the options I like. I have had several different cars through the years (drove several types through my job as a repo agent), but as far as dependable, good gas mileage and feeling safe driving the Acura is honestly one of my favorites. If you maintain them they will run forever. My last Acura had 247, *** miles on it when I got rid of it and the young lady that now owns it is still driving it around...

I bought at 2006 Acura TSX in 2006 from the dealer. The car was a certified used car. In 2011 the actuator went out on the passenger front door. I had that fixed and then the next month the driver door actuator went out. These are very expensive to fix and Ive read on the internet that many customers have complained about this problem and Acura has done nothing to fix the problem. I am happy with my car except for the actuators not lasting that long and being so expensive to fix. Its very inconvenient to have to use the key to get in, especially when there is only one key hole on the drivers door. I would like to use the remote, but it will not work now that the actuator is out on the drivers side door.

We knew pretty much what we were getting by the prior research we did. Good looking vehicle but very serviceable. Load with features without having to pay a lot more to upgrade to those features. The standard package was enough for us. There were choices within the choices so it was easy to get what we wanted. Found there were things to choose from that we didnt know existed. They were able to please both my wife and myself. We are a family of three; so room is never an issue. We would be comfortable with more passengers in the car. Plenty of space in the front and back. Storage is plenty as well.

I own a 03 TL. I purchased it used back in 2006 with less than 42,000 miles on it. About 7 months later, I had issues with car skipping gears. Took it to the dealership and was told I needed to get my PCM, 2 engine mounts, and transmission replaced. At this time, I had only 53,800+ miles. Had I not bought the extended warranty, I would have had to pay for the PCM and engine mounts to be replaced. Now fast forward the 2014, check engine light is on as well as TCS. Had various places check it out and they told me it appears to be a transmission problem/torque converter clutch solenoid issue and to have the dealer check it out. I was hoping that it wasnt that. They tell me my transmission is pretty much shot. Im like, seriously? Im just now getting over 173,300 miles and my 2nd tranny has failed? Very disappointed. Acura knew about these problems and they should be held responsible for this. People cant afford to replace things like that every 100k miles or so. That should not happen. Needless to say, I will not be owning another Acura.

I purchased an Acura Care certified extended warranty when I purchased my MDX from the Acura dealership. However, just before my warranty was set to expire, my car broke down due to a seized motor. I had the vehicle towed to Acuras service center, Pleasanton Automotive, because the vehicle was still under warranty. They dismantled the entire motor, called Acura Care who sent an inspector, and the inspector determined that Acura Care would not cover the repairs because the vehicle was damaged due to negligence. At this point, I would like to note that I have kept up with the preventive maintenance on the MDX - regular Mobil 1 synthetic oil changes and vehicle inspections done at Walmart, and regular tune-ups and inspections done at my ex-husbands automotive service shop. The Acura Care inspector said he determined that my car had been run without oil which caused the motor to become extremely overheated and seize. However, not once did my car show any indication of overheating, nor was it ever run without oil. When questioned, the Acura service advisor confirmed that the oil was full, there were no metal shavings found in the oil, and the vehicle did not have any leaks. The Acura representatives have verbally blamed Walmart for the damage, but they refuse to put the accusations in writing. Now, Acura is saying that I have to pay almost $9000 for a new motor and labor, but I still believe all costs should be covered under the extended warranty.

One of the best cars around. Acura offers one the most comfortable, spacious, and trendy car Ive seen on the market. Its models remind me of body builders, strong and muscular. Buff appearance and very durable. It appeals to both genders with its sporty models. The mid size sedans can be compared to many luxury cars by being both spacious and appealing to the eye. An Acura can fit an average size family comfortably. I personally have driven the car holding 5 passengers with no problem or space issues. There are many options for upgrading and giving your Acura a personal touch. LED lights are my personal favorite. You can also add things like all weather floor mats and automatic car start for reasonable prices.

There are a number of models to choose from and they range from the lower, cheaper models to the more expensive models with all the bells and whistles. It is a relatively higher end brand – not going to be on the lower price of cars but there are other brands that are much more expensive. There were a lot of personalization options available but of course they are all pricey but you get what you pay for. Overall I was pretty happy. It is fairly roomy and a little bit bigger than other cars. I am satisfied with passenger capacity.

Acura offers sedans (large and smaller sizes), 2-door hatch back, and SUV models good for a range of family types and vehicle uses. Theyre mid priced luxury cars. The Acura I purchased was a sporty 2 door model with a hatchback. It had features for adjusting the handling. I thought the round headlights on the Integra looked cool, too. Acura offered a variety of trim levels. There were options for radio, CD player or 6 CD changer, upgraded speakers. Some were offered in packages, such as wheel upgrades and performance tires. Acura has auto types equipped for 2-6 passengers. You can select the car that fits your needs the best, from sport models to SUVs. I was single when I purchased my sport model.

I bought new Acura RDX 2015 at the dealership. Acceleration is slow, breaks a bit noisy. Most importantly repeated problems with alternator and battery causing catastrophic failure on the road. Till owning Acura I never had a problem with alternator. In Acura its a persistent issue. To top it off the dealership next to me Piazza West Chester is probably the worst customer service and competence of any dealership Ive had experience with and zero desire to improve anything. That alone would deter me to buy another Acura. I wont be an owner of another Acura. Cant wait to get rid of this one.

I’ve purchased a used 2005 Acura TL with 69K miles on it. At 96K miles the transmission blew out, it was a $4000 bill to rebuild the transmission. My AC compressor had to be changed. The tension pulley had to be changed. The battery dies if the car is not turned on daily or in cold winter months (I live in Houston, we don’t have severe weather). It has a new battery and the alternator is just fine, we never could establish what the battery issues were.The car will lock you out since it automatically locks, the mirrors shift while driving. The dashboard has cracks. I happily sold the car to a junkyard for $500, I just couldn’t wait to get rid of it. I maintain my cars regularly and only put less than 20 miles a day on it. I didn’t expect all these issues with less than 100k miles on it. Never getting an Acura again.

Luxury, comfort, power, economy and best dealerships! Its fun to drive and handles well, also looks classy and stylish. The main thing its made by HONDA, that says volumes. My wife and I took a long car trip and she said this is the first time on a car trip her back didnt get sore. Total Reliability, also MADE IN AMERICA.

Super dependable car and have never let me down. The gas mileage is super good for long rides... love all of the different styles and brands this car have to offers. And very spacious. I would recommend this car if you have a large family of at least 5. Lots of storage and very comfortable seat to ride with joy and peace. The passenger cap of mines is up to six people to sit. And another great thing that I like about it is that there still leg room to move around. The car that I have is more like a crossover and thats the great thing that I like about it the most. Also it came fully loaded, with seat warmers and a 6 disc DVD players.

This car brand offers the sporty model (ILX), the mid-size sedan model (TLX), the larger sedan (RX), the two SUVs (MDX and RDX), and an expensive sports car (NSX). All the cars are tastefully designed inside and out. The Acura brand provides in their standard cars what most others charge as extra. All the cars have leather seats that are very comfortable and superior handling. Most of the upgrades were nice to have options. The description was good enough to understand what Id be getting if I opted for some of the personalized options. Passenger capacity in all Acura models is as expected. Sedans comfortably fit 4 people and the SUVs can fit one more.

Acura offers everything from sport utility vehicles, sedans and coupes. Very wide selection of quality vehicles that are reliable, stylish and dependable. There is something for everyone. Acura vehicles are very up to date and comparable to other makes of the same kind. Available upgrade options are extensive on all models, the options are designed to accommodate all drivers... With all the latest technology everyone is sure to find something to satisfy their needs. These vehicles are roomy and spacious with room to seat all passengers and the driver comfortably while also leaving ample room for cargo or other items.

The Acura CL is the most reliable car I have ever owned. The only thing that goes wrong is the normal wearing of parts. Its a 1997 car and was totaled once, but I had it towed so a new transmission could be installed and it runs perfectly. For a 1997 vehicle it has automatic door locks so I can lock and unlock the doors from a distance. It also enables you to open your trunk as you approach the car, especially helpful when your arms are full of items. It has a sunroof which is always nice to have. The things that would improve the car are things available in todays cars, like a Bluetooth connection for your cell phone or a GPS that will give you directions. Heated seats would be nice and better speakers for the radio and CD player.

I own a 2015 Acura RDX AWD with technology package. It features a fine six cylinder engine with six speed automatic transmission. It has been totally reliable, and dealership has been responsive to my needs.

I leased a 2014 Acura RDX. The vehicle was recalled due to a faulty airbag. The parts will take two months to come in but we dont want to drive the car due to the safety risk. Acura, via my local dealer, provided a rental car that is far below the quality of the RDX. For example, no navigation. I complained to the dealer and to Acura Customer Affairs. Policy is that they only provide a vehicle - not an equivalent vehicle. At the same time, I am still paying the full lease for a car that I cant drive. Is this fair? Very poor job on the part of Acura.

All the cars and SUVs are coming out with standard features you would expect in a luxury car. Toyota, Hyundai, Kia, Nissan, all come with all the latest protection lane control, Cruise adjust, heated steering wheel and seats, and these are for their models across the board. You would expect Acura being a luxury brand would have all these things standard in all their models. The Acura should have all the top end. Hondas have that are standard but no everything is an upgrade, Acura is becoming a dinosaur. They should be bringing out an advanced electric with everything standard at a reasonable price to capture the market. Probably my last Acura.

Acura RDX 2019. I bought my RDX in Aug 2019. The brakes immediately were squeaking. I thought because they were new it had to be broken into. At 4000 miles I couldnt take it anymore bought to acura and they replaced the pads and rotors. A month into it here I am again. Now they claim its a known issue and it cannot be fixed. How can a 40000 + car not be fixed. They expect me to drive this car with these embarrassing brakes making noises. Shame on acura. They are a disgrace. I have always had a Lexus should of never switched. Worst mistake in my life. Acura cannot shine their shoes.

Bought the Acura RL used with @30K miles. Had some factory warranty remaining plus I bought an extended warranty from Acura dealer and had car serviced regularly at that dealership. At @50K miles, the car developed a malodorous odor of burning oil, especially strong when parked in enclosed garage after having been driven. I suspected an oil leak dripping onto hot exhaust component and complained to dealership on each of three or four service visits while warranty was in effect. Dealership claimed they could not smell the odor or find any leak. On the next service visit AFTER the warranty expired, I complained again and dealership said the engines rear main oil seal was dripping onto exhaust causing odor and wanted @$1000 to fix it. Appealed all the way to Honda headquarters but was not able to get Honda to fix the problem which had been present and had been reported during warranty period. Leak has now reached the point to where it puddles on garage floor. In addition, on the same visit, dealership said front shocks were bad. Additionally, had five repeat problems with SRS system, and the fuel pump relay failed and stranded me at the grocery store with a car load of groceries. The car looks good and drives good, but it is unreliable, prone to breakdown and definitely not worth its cost.

I bought the Acura 3.5. It drove well, never had any problems. I gave the car to my daughter and shes still driving it 100000 mi later. The tires are great and interior is beautiful. It has a nice easy functions. Its a four-door 3.5 TL with brown interior and is fabulous looking. The car has a hands-free dialing, moonroof that’s just beautiful at night, cassette deck, CD player and great sound system that just blast on my latest tunes. Nice and roomy for door on the truck app for the size of the car is absolutely big as a tire that goes underneath that fits in that room better replacement for any flat tires that you might get. Great car. I would recommend to anyone.

I love the car that I have because it is fast, quality, and fun. It has a good radio, a good size trunk, and has a lot of space in the car so that you are comfortable and dont feel squished, and that was another big factor in choosing this car. The AC and heater also works really well. They didnt have a lot of upgrade options but I think that I got a good value for the car. The price is a big reason that I choose this car.

I love this car, new or used, they are great cars to own and enjoy. The Acura TSX Navi is a great family car. It has enough room for two car seats and another person in the back. It also has spacious legroom all around and expansive trunk space with enough room to haul two strollers and an army of baby items. Excellent gas mileage and beautiful colors make the Acura the perfect car for anyone. Heated seats and mirrors are fantastic in cold weather. The car was also upgraded to a moonroof. Sirius radio was also an added bonus along with navigation. From family models to sports models, Acura cars are fun to drive and luxurious enough to satisfy the pickiest person!

Absolutely terrible experience at Mission Viejo Acura. I was told that I can do all the paperwork for a lease online/remotely and only after they ran my credit did they tell me and my co-signer (who lives 400 miles away) that we would have to come into the dealership to sign the paperwork and take delivery. This during a pandemic where every dealership delivers cars to peoples homes. I dont understand the ridiculousness of this experience. How is this okay???

Experienced total steering failure. Extremely dangerous, apparently a more wide scale problem and they don’t seem to care people could die. Upwards of $3500 to get it fixed! This is on a 4 year old upscale vehicle (Acura TL). This dealer (Hertrich Acura) especially does not care after purchasing 6 cars among me and family. Car was impeccably maintained but if you don’t service the vehicle at their overpriced garage you can forget it. It does have a 109k miles on it but that’s a break in period for other upscale brands! Stay away!

Acura has cars and SUVs. The cars range from sporty to convenient. My husband and I both drive Acura. My Integra is very spacious and comfortable. I have fit 4 people and a car seat in my Integra, and everyone had enough room to move around. There was wiggle room, enough leg space which is very important especially when traveling. I love all the features the car has. I also love how safe I feel in the car, considering I have a newborn child. My Integra is very personal. With it being a new car, I can set my phone up through Bluetooth and answer calls in the car, through the speakers, which is very important to me, be wise of work, but also safer.

My car was making noise once it ran for a while, went to two different dealers both said this is how Acura is made. I have an Acura 2014 MDX. When the dealer took my car to do service and gave me a temporary MDX 2014, that car made no noise, it was only my car. They did not know what it was and claimed it was normal. It is very annoying.

2011 Acura tsx. Worst riding car Ive ever had. First and last Honda Ive ever/will ever own. Interior rattles everywhere from the time it was new. Cheap thin paint on front of car - looks like its been sandblasted. Im easy on my cars. This was a daily driver with mostly Highway miles. Transmission went out at only 75k. Never had trans problems with any car Ive ever owned. From what I hear, this is typical. Honda transmissions are some of the worst made. GM and Toyota are best. Oh well, you live and learn. Hope this review helps someone NOT buy an Acura or Honda.

I have driven Honda/Acura since 1993 mostly with success until this last Acura. Because of social media, Acura service departments and other local owners as well as my own experience I know my current model of TL had many issues. I unfortunately had several of the models issue GPS disc drive, splitting of the dashboard, Power Steering leaks all of which can be verified by a simple google search. Here is the issue from the social media. They said contact Acura customer representative. The answer I received is that dashboards crack; but out of good faith we will fix yours for a $1000 which they claim is 50% of the cost. First, dashboards just do not crack. I do live in the south but I park in garages most of the time out of the sun. Second I had a recall on the Power Steering hose. They said it is fixed but I get a leak that I must fix. Confuses you? Yes, me too! They bottom line is there is no such thing as Acura customer support. They are rude and only out to help dealerships.

2014 acura mdx - Unusual engine noise when idling. It started in March of 2015. Took it to dealership. Was informed that it common noise to mdxs. However, when I bought this mdxs new there was not this unusual noise present. So acura has no fix for this problem. Others have reported similar noise. I believe that a class action lawsuit against acura will have to be taken for them to fix this problem.

I bought brand new Acura MDX in 2007. Since I bought I have had issues related to either Accelerator noise, Air conditioning leakage, or low brakes and cracks and scratches in seat leather. I have been taking my MDX to fix these issues at Bloomington Acura dealership where I bought it. I am very much disappointed with Acura manufacturer as these issues have arisen at baby miles. I am also very upset and disappointed with Bloomington Acura Service Dept. as far as finding the source and fixing issues at the first place. I always have to bring my Acura MDX twice or three times before they are able to diagnose the exact symptoms. In the past, I had to take my Acura MDX three times to the service dept to figure out the source of Air-conditioning leakage.Currently, I am having issues with low brakes. Few months ago, the brake pedal is almost to floor before I am able to stop the car, I took my Acura MDX to Bloomington Acura service dept. I was told initially that they will try to find any brake fluid leakage, if not then they will have to change the Master Cylinder part to fix the issue. I agreed, eventually they had to change Master Cylinder but when I drove the car I still didnt see much difference because the brake pedal was still almost to the floor when pressing the brake pedal. So, I took my Acura MDX again to the service dept and they said everything is fine and up to the coding standards. There is nothing else is remaining to be done by them. They suggested to drive the MDX for couple more months and see if it comes back. Within three weeks the issue came back and again the brake pedal is almost to the floor. I have taken an appointment with the service dept again and will find out if they come up with some different stories. I am really disappointed first of all with the quality of Acura MDX because I have not driven my car much and it has only around 43K miles and yet I have brake issues. Also, what drives me crazy is that the service dept cant fix the issue although they are so called Acura Specialist which they charge tons of money. I wish they have experienced and certified people to fix cars in the first visit.

I have a 2016 RDX. Great car. Drives well. Nice features. But really awful tech that reminds me almost every day that Acura has not been able to fix the multiple IT problems in over a year. Bluetooth will not connect correctly. Car will attempt to make calls (to my phone) intermittently. Goes to mute when all screens and audio become non-functional... Overall, I would choose a different brand as IT is so integral to the function of a car now, and Acura has completely failed in my case.

The car has great mileage and its size is not too big or little. Anyone can fit inside the car. It also has a good window tint. The seats are comfortable and made of good material. The car parts are not too expensive if needs to buy for it. Plus the gas is not expensive, and only $35 will fill up the tank.

I purchased a 2008 Acura TL new. The car was well maintained and garage stored. Within several years the perforated leather seats began to split. I had to have them replaced. The car was in great condition otherwise so I spent the money to replace them. A couple years later I noticed a crack on the right side of the dash. The crack grew and has expanded to multiple cracks. I have never experienced this with a car and would certainly not expect it from a brand known for quality and luxury yet when I did an internet search I discovered that it is a common problem with the Acura. Buyer beware.

During the week of January 16-January 19, 2012, my vehicle was taken to Acura of Brooklyn on 2722 Nostrand Avenue for an oil change. While there, the service adviser informed me the rear brakes of my 2006 MDX needed to be replaced and I consented to the service. On Sunday, 1/23/12, as we were on our way back to Brooklyn from Boston, Massachusetts, my husband and I heard an unusual sound coming from the front end of the vehicle. We immediately called Acura of Brooklyn to report the problem and they advised us to go to the nearest Acura service station in Boston. When we arrived to Acura in Boston, the service department was closed. A representative from Acura of Brooklyn then advised us to bring our vehicle in the next day so that the source of the problem can be determined.As we proceeded to drive home to Brooklyn, the front end noise became progressively worse and the wheel began to shake excessively. This occurred approximately 60 miles south of Brooklyn in Connecticut. Suddenly and without warning as we were driving on the highway, our front right wheel came completely off, nuts and all. Needless to say, my 10 year old daughter, my husband and I were shaken up by this incident. We called a tow truck company and our vehicle was taken directly to our house because Acura of Brooklyn was closed. Early the next day, a service technician from Acura of Brooklyn came to our house to assess the damage and the vehicle was immediately taken to be repaired at their service station and we were given a loaner car. After the work was completed, my husband asked for a copy of the work order to see what damage had occurred and if and what parts, were replaced. It was never sent to our house or given to us. A routine follow up customer service call was received 3 days later and I explained my dissatisfaction with the way the incident was handled and the disregard and inconsiderate behavior of the Acura staff. The customer service representative assured me that the message would be relayed to the manager and someone would be contacting me soon. No one did.In March 2012, my vehicle was taken for a routine oil change and I was told that the front brakes would be in need of replacement at my next visit. Today, Friday, May 11, 2012, I took my car in to Acura of Brooklyn for a routine oil change, to replace the front brakes as instructed and also to report a knocking sound that I was hearing from the front end where the damage occurred when the left wheel had come off back in 1/2012. Not only was I told by **, the service adviser, that my front brakes no longer needed to be replaced but now my left and right wheel bearings needed to be replaced and my axles as well. Although puzzled by this new information, I immediately asked if it is impossible that the damage was done when my wheel came off on the highway. I was told no that this is due to the normal wear and tear and also because of my high mileage. The quote given for the repair was very high, even at the discounted price given by **.I asked to speak to ** manager, ** who was very hostile and inconsiderate from the beginning of our discussion. In no uncertain words, ** informed me that he was not present when the incident occurred in 1/2012 and that our near death experience was irrelevant to him. I reminded Mark that my husband, my daughter and I could have died when my husband lost control of the vehicle due to the negligence of his mechanic, who failed to tighten the nuts of the wheel. He showed total disregard and told me that if I dont want to pay the money to have the service done, I should pick up my vehicle. I was disgusted by his behavior but I told him I would call back once a decision was made.Approximately 30 minutes later, I reluctantly called ** back to inform him that since my vehicle is a necessity, the service work should be done but I will be filing a formal complaint. He informed me that this is really not worth it and he does not need the money that bad. He also told me that I should pick up my vehicle if I was not comfortable with the work that is being done. I told him that the purpose of my call is to have the work done and he cannot refuse to provide service to my vehicle. Since ** behavior was upsetting, I asked to speak to his supervisor but he informed me that ** would not be back until Monday. He then hung up the phone. This lack of consideration, disregard and poor customer service and relations is totally unacceptable and prompted my decision to file this complaint.

Acura was useful and satisfied my needs. It was small nice and interesting enough so that I could fit inside and feel comfortable. It has enough seats so I could fit my brother, father, and mother. It is roomy enough to not feel stuffy or claustrophobic for myself and others. The radio, and the air conditioner worked and I cant really complain about it. I usually try to get a guided positional satellite receiver because I get lost a lot in my drivings. I would recommend this brand to anyone who wants to try it and I hope that you will consider trying this brand just like I did.

We purchased our Mdx new knowing it was considered a luxury car and expecting it to last a long time without having any major problems. This car has been garage kept and only has 51 K miles on it! Three years ago the AC quit working - that cost several hundred dollars to get repaired. A few days ago the power steering quit. Luckily my husband was driving because he said I would never have been able to steer it safely off the road. He added the correct Honda fluid 3 times in order to make it home. Now we are being told it needs a whole new rack & pinion! How can a luxury car with only 51 K mile need a rack and pinion! We have owned many cars in the last 40 years and have never had to replace this part. The under side of the car is also all rusty. What else will go bad? Poor reliability for what is supposed to be a luxury car. Will not buy another one.

I took my Acura MDX 2011 for its 1st service in Bellevue dealership. They checked and took the car into the service area. When they gave me the car back after service, there was a big windshield crack. When I asked, they said this commonly happens many times and my service manager will have to see and approve for the replacement. After 2 days, the service manager said that it happened before leaving the car for service. The guys said they did not notice it when leaving the car and noticed it after the car wash. This service manager is very rude - I cant replace it; it’s all your fault, he was asking me to claim insurance for this and saying thats what insurance is there for. When I said I will complain to the Acura Company, he said, Nothing is going to happen, do whatever you want. When I asked him to see the cameras, how it was before, he said, I dont have the time for all of this, and hung up the phone. I am thinking of going to a lawyer to handle this with that rude guy.

The transmission broke on my Acura TLX and the cost of replacement is $8400! This car has a long history of transmissions problems and recalls. The dealer so called fixed the issue of the transmission with very minimal work under warranty then 10000 miles later, new problems came up after warranty expired and now the dealer is saying it needs complete replacement. Now I am stuck with a $8400 bill. I will never buy any Acura car again. Acura does not stand by their product or do the right thing by the customer! The top people making decisions at this organization are ruthless and have no loyalty to their customers.

Acura offers many different options and MDX is a good one. Its the only we looked at. I knew I wanted an SUV with all the bells and whistles. I think I got everything FBI was looking for in a new vehicle. It has a pretty sporty appearance too and the options are far better than the average vehicle. First time Ive owned an Acura and so far its been a good car. It is roomy and it has the 3rd row seating. I like it because I have to haul extra kids around or put them In the back so I dont have to hear them.

The brakes in my brand new RDX have been squeaking since about a month into owning the car. It started happening when the weather got cold. The dealer replaced the rotors and brake pads but the noise is still there. Now Im told by the dealer and Acura Corporate that theres nothing they can do. What? How can that be? This is a $50,000 car and it sounds like a NYC Bus or an old beat up car. Its embarrassing. Apparently this has been an issue for a couple of years and had I known it I would NEVER have bought this car. How do you tell people who spend so much money that you cant fix squeaky brakes! Shame on Acura.

Looking at all of the reviews that preceded the one I am writing, I think the problem is that Honda Corp. has allowed itself to become Americanized. The service culture of North America has increasingly taken over the company and it is behaving more like a GM, FORD or Chrysler. The pedantic, customer-oriented style of Japan has slowly been wrung out of Honda North America.My Acura 2008 MDX which I purchased as a certified model in late 2011 has been a basket of problems. Poor shocks (which they wont acknowledge), tire replacement after just 25,000 miles, a GPS system that needed to be replaced, battery that failed quite conveniently after its warranty expired, a power tailgate that didnt operate properly, a failure of a relay that affected the Air Conditioning are just a few of the problems. The ride on my MDX is very rough and I cant figure out why. Most have been taken cover under the warranty - but its a pain to keep going into the shop. I thought the whole idea buying a premium SUV was that as long as you did the regular maintenance, this type of thing wasnt supposed to happen. This is certainly the case with Mercedes E350 that I own and my previous Lexus RX 350 (which was a fantastic vehicle). The service culture at the dealerships is okay but it feels more like a Ford dealership than a Lexus or Mercedes dealership. The other day, their shuttle driver forgot that my son had been waiting for 45 minutes for a lift home and he ended up having to get home on his own. It was an innocent mistake but the problem was indicative of some structural problems. Again, this is okay for a middle value car but for a company that is holding itself out as a premium company, its not acceptable. Its unlikely Ill buy an Acura again. Ill go back to Lexus where frankly the product and after market service was just a league above. To put in airline terms, Acura feels like premium economy not business class. I dont know if anyone at Acura reads these reviews, but someone should start paying attention. There is a lot of competition out there. Finally, the weird thing is that whenever I send my car in for servicing, I get assailed for customer feedback. Yet when I sent an email on this, there was still no response. Hopefully, our reviews are taken seriously by someone who has some influence within Acura.

Leather seats, heated seats, GPS, moon roof, 6 disc player, power windows, power locks, automatic and manual 6 cylinder, rides smooth, radio sounds really good and loud. Acura is generally a good looking car and it gets a lot of compliments and its not that bad in the snow. The passenger capacity holds about the driver which is 1 and then the passenger up front is 1 then the back holds at least three people so the car holds about five people.

I bought my Acura 1 year this past November. My front tires look like this!! I have been through 2 oil changes (One this past November) and tire rotation, only for Acura of Memphis not to mention anything about an alignment. I asked to speak with a service manager and the rep sent me to Doris ** (I knew she wasnt a manager), who made me feel really bad. She said its my fault that I didnt get an alignment. Im suppose to get it twice a year (who does that? Who knows that?) She also asked if I read the manual for the service codes??? NO! When service due comes up, I go to Acura of Memphis. I thought this was a one stop shop, but it looks like I have to turn into a mechanic! When I bought the car, I was told oh yeah, oil changes and tire rotations 2x a year. Well according to Doris, its suppose to be 2 oil changes, 2 alignments, air filters, etc. Sounds like $1000 for maintenance 2x a year. Im stuck after 1 year, 30k miles, buying two tires ($244 ea and alignment $99).After writing the post above on Facebook, the General Manager, Clifton **, called me very upset. He stated that I post incorrect information. He also stated that Doris was indeed a manager, in which the website stated that she was a service advisor. Per Mr. **, she was promoted 2 weeks or 2 months ago. Mr. ** clearly wasnt trying to resolve my problem, but was very argumentative. I told him multiple times that my problem clearly isnt a tire problem, but an alignment problem. He totally ignored me and started reading some script talking about what Acura does for their customers. His tone was very negative and I dont ever care to speak with him again. I am not sure why a General Manager would call a customer irate. I have replaced the two tires and got an alignment. No help to Acura of Memphis or the General Manager.

Dealership totaled my car while in for repair and tried to hide it, they tried to pay me off not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me.I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldnt help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful theyd cut me a great deal on a replacement vehicle for all Id been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene **, Fine if its a fight over $250 Ill do it just to get you done and out of here. He was incredibly rude to me and honestly I shouldnt have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again.Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George blank told the BBB they bent over backwards to help me and there was nothing more they could do.I then contacted Acura corporate directly (who were wonderful by the way) and they couldnt believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is, We are sorry this happened, and that WEVE had to deal with this. He finally offered me some compensation for my loses. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them).I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! Ive collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob **, Chris ** and Matt in sales.

Acura offers vehicles for whatever your reason and needs. They offer the TL models, TSX, ILX, sedan. SUVs include the RDX and MDX. Sedan models seat up to 5 people. SUV models can seat up to 8 people and plenty of room for cargo and can be adjusted for smaller families as well. Their cars are very sporty and luxurious. Clean lines and sharp features are often found in these brands. Comes in colors white, black, and grey. Features include navigation in the touring models, CD player, remote alarm, seat warmers, blue led lights, window defogger. Upgrade stereo to DVD player or in dash system. Personalize every drivers seating preference like the navigation system and music settings and volumes. Overall great customer service and luxury models always come fully loaded. Warranty is awesome and great efficiency in gas mileage. Value of car is worth it in the long run.

This is my first time owning an Acura. My experience with it is a positive one. I love the all the features of the Acura, I enjoy driving my newly purchased vehicle. This vehicle is a luxury suv. It has navigation, XM radio activation, a sunroof, an awesome back up camera, and other amazing features that cater to the drivers need. But I would love for my suv to have a hatch that is motion sensored on the bottom of the car though, so that I can open to back hands free.