I bought a 2009 BMW X5 4.8i V8 from my son-in-law who bought it new. The car had 37,000 miles on it when I bought it and now has 87,000 miles. Half of the mileage has been on 1000 mile trips. The car has been well maintained with all recommended services throughout the period. My wife and I are over 70 and do not drive the car aggressively. Here is my repair experience with this car. All but the first occurred after the 50,000 mile warranty expired: Air conditioner hose connection leaked refrigerant -- replaced hose. Headlight washer nozzle dropped off -- replaced nozzle. Plastic water overflow tank seam separated -- replaced tank. Vacuum pump leaked -- replaced vacuum pump. Oil leaked through several front engine seals and valve covers -- replaced seals. Burnt oil of 1 quart per thousand miles, through valve seals -- replaced valve seals. Vacuum leak through fuel pump activating engine/emission light -- replaced fuel pump. Total cost for these repairs was around $15,000 over 3 years. All of the repairs were done at BMW dealerships. (This, of course, was over and above normal maintenance like oil changes, adding oil, alignments, tires, brake pads, inspections, etc.) Fortunately, I had third party extended warranty coverage.The dealership mechanics told me these problems are common with BMW V8 engines. There are several reports on the web of these same problems. While BMW touts their engineering, they obviously dont engineer seals that lasts 100,000 miles. If you are considering a used BMW V8, count on $3,000 to $5,000 in repairs a year plus typical maintenance. By the way, I generally keep a car for 200,000 miles or more. The BMW is the priciest car I have owned. It also has had more repairs up to now than any of my other cars throughout their 200,000 mile life history. The car is a nice car to drive. However, given my experience, I cannot recommend a BMW. The problems I experienced had nothing to do with the the sophistication of the design. They were all basic part failures!

I have taken my BMW 328i in three times to the Plano BMW dealership to have fixed for check engine light which keeps coming up every 3 to 4 months. One of the issues has been an EVAP leak error which keeps coming up every 6 months. Now they say you have to continue paying to diagnose the same issue that they could not fix. I have had it with BMW and when comparing it to my E350 Mercedes Benz I will give Mercedes a thumbs up on their service and their car. I am just so frustrated with BMW and this will be the last car I buy with them.

This problem has plagued the in-dash GPS since our purchase of the 2011 X3. The GPS, a $2000+ options, is inaccurate and unreliable. Its colorful appearance is appealing; its directions are consistently idiotic. If you follow its suggestions, you will backtrack, adding unnecessary time and miles to your trip. The worst instance: In returning to PA from FL last summer, we were traveling North on the FL Turnpike, North of Miami. The GPS wanted us to exit the Turnpike, head west and south on the Sawgrass Expressway, and circle around, get back on the Turnpike, and retrace our course. If we had followed that route (which we knew enough not to) it would have added more than 50 miles to the trip. Locally, making a short (30 mile) trip that I do often, the GPS wants me to go North several miles on a side street, than head South on a four-lane surface road, connecting at an intersection that I would have encountered almost immediately if I had turned South instead of North on that side road. It doesnt matter which setting the GPS (fastest, shortest, etc.) was on, the directions are equally bad. My Garman, at a fraction of the cost, is reliable and almost eerily accurate on setting arrival times. The BMWs arrival time is a wild guess, usually off by 1/3 or 1/2 the total driving time. Repeated complaints and visits to our Dealership has accomplished nothing. The problem is with the manufacturer, and BMW is either unwilling or unable to correct the deficiencies. It is my contention that if BMW cannot offer a GPS commensurate with the price, it should not be offered until a reliable product befitting of the brand is available.

I purchased a CPO BMW because I wanted to feel safe and secure that the vehicle was well maintained. The cherry on top was that I would be getting free maintenance for 3 years. Then I found out the restrictions along with the free maintenance which includes only one oil change a year. I live in an area where there is no BMW dealership. So after two years, I took my vehicle in to a local place so that I could get oil changes after 6 months. I thought it would be a good test to see how good the place was too since I would be taking it in to the dealership the next time. The service place reset the indicator lights on my BMW so that I wouldnt get the incessant notification - I thought was nice of them to do that. My mistake. I took my vehicle in after 50,000 miles to get it serviced and BMW said they couldnt perform most of the major 45,000 and 50,000 mile maintenance because the service light wasnt on. I tried to escalate by calling Customer Relations, but they pushed it back to the Dealership and the area managers. The area managers said since I hadnt been in to a dealership for over a year, it showed that I didnt have any brand loyalty.Keep in mind the closest BMW dealership to me is about 45 minutes away - so not a quick drop off. Also, keep in mind I went the past two years and realized they would only perform maintenance on my vehicle once a year anyway - anything earlier and I wasnt qualified for any service. Seriously? How much does it cost to change spark plugs on my car anyway?!?! Theyve certainly lost a customer in me. I was going to have other service completed ($800+) but after this treatment, Ill take my chances and go to a local place instead.Ill give them credit that they did perform some of the other warranty covered items (like replacing gaskets, etc.), but it makes me angry and frustrated that they wont perform the regularly scheduled maintenance items due to me not having brand loyalty, especially when Ive always gone to BMW except for one time. And something as minor as not changing spark plugs has decidedly made me never to buy BMW again. I love the way the cars drive, but the joy of driving it doesnt compensate for the poor treatment I get as a customer. I should have listened to everyone else who said BMW doesnt care about their customers.

I own a BMW X3 in the Philippines that is 5 years old, has been owned by me from new, always serviced by BMW and has 30k km on the clock. Recently the warning lights went on and it made a loud engine noise. BMW checked it over and told me that the transfer case needed replacement and that it would cost 200,000 pesos (USD 4,500). I checked on the internet about the transfer case and discovered that this was a common fault, that actually related to a plastic gear in the actuator. It seemed that the plastic gear problem was so common that a replacement was made and sold on Amazon.com. I bought the plastic gear for USD 50 and replaced the obviously worn gear in the actuator, perfect solution, no further problem. I tried to contact BMW in Munich because it seemed that BMW Philippines were being less than customer oriented. I assumed that BMW would be upset at such a bizarre situation. I was continuously referred back to Singapore, the regional headquarters, who constantly referred me back to Autozentrum, the Philippine agent. I finally got a letter from BMW in Singapore who told me it was their policy to only replace units, not parts in units. I tried to explain that this seemed to be disingenuous as the actuator gear was clearly a poor design and that charging USD 4,500 when a USD 50 part was obviously the solution, was penalizing a good customer and seemed to be short sighted. They sent me a curt note saying their policy was clear. My only advice is to buy a Hyundai, Honda, Subaru, Jeep, anything, but never a BMW.

If I could give less than one star I would - Id like to share my story how Passport BMW located in Camp Springs/ Marlow Heights MD screwed up my fuel pump recall causing the fuel pump to leak gas like a faucet. Ive since contacted BMW NA who has been less than helpful facilitating my effort to have another dealership look at the car. Anybody else out there having issues with BMW, I will never buy another BMW.

I brought my 2006 325i into the dealership because the molding on the front windshield is disintegrating to the point that the windshield edges are exposed and water will start seeping into the car. The weather strips on the passenger and the driver sides are also ripped, and the roof moldings are peeling and unsightly. Obviously, the materials used when building this car were cheap. The car was not cheap!The dealer indicated that BMW will not cover this service because the car is no longer under warranty or extended warranty. My argument is that if BMW is selling the ultimate driving machine, it should stand behind its product. My son drives a 10-year-old Honda Accord that has moldings in better condition than my BMW!The representative then proceeded to tell me about other services that the car needs: wheel alignment, steering wheel service, etc. that are more important than the aesthetics (molding). I told him that if the molding on the front windshield is not repaired, I will get water damage after the next rain.I will never buy another BMW and I will make sure my friends know how cheaply made the car is, at a very steep price!

I had foolishly bought my first BMW product only 6 months ago. It is a 04 x5 4.6is. I bought it from a private seller who obviously took very good care of it since it seemed to be in great shape. Here I thought I was getting a super deal on a very well built, high costing vehicle. Wow, was I mistaken. A month after getting it, I had to replace and electrical module behind the glove box at the tune of 800.00 then, a month later, I am making a left turn and the transmission farts out and throws itself into fail safe mode. After a couple days and a 250.00 diagnostic charge at the local dealership, I had my worries confirmed.It needed: 1.New transmission at the tune of $10,000.00, it only has 148,000 km on its lifetime fluid that never needs changing! My Honda CRV has 310,000 km on it and going strong. 2. New tail light since they were melting to the point of failure, 650.00.3. New engine fan since it was only running on high mode only and sounded like a Boeing 747 at take off., 1200.00!Like I needed to be insulted, the guy at the dealership suggests that maybe the owner before worked the tranni too hard by pulling things, since it has a towing package. Wow. After many hours of surfing the web, I learned that these are all problematic issues due to lack of quality and very poor design, which BMW will not take any responsibility for.I finally had the transmission repaired for 3000.00. Have not fixed the tail light issue and have no intentions of changing the fan. I am in the process of selling it or trading it off before the rear air suspension goes bad. Never again, should have bought a Honda.

I have had my 2011 528I since 09-02-11. Its a great car. BMW advertises that the only thing you have to pay for is tires and gas. I complained about the $1900 NAV system, and that it was not very user friendly, and that my $200 Magellan was a much better device. I had gone to the dealer, asking for a software upgrade, as the device had trouble finding known businesses that I attempted to locate as a test of the system. I was told that it would cost me $400 for an upgrade (which they recommend 4 times a year). I can buy 2 Magellans with free lifetime upgrades for that price. When I complained to BMW USA, they told me they had no control over local dealers, and they could charge any price they wanted. So much for the Tires & Gas.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told sorry, but you are not covered. I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.

This my 2nd BMW that I have owned. One was a 1999 530i, and now I have a 2011 535i. My issues are with the interior and water leaks. I feel that both are BMW problems and should be fixed at their expense. The water leaks are from the moisture barrier within the doors. You would think that with the technology today this would not be an issue.Yet here I am knee deep in water in my back floorboard. I have owned several different cars that were much older and never had a leak anywhere. I do not understand how BMW can claim this is the Ultimate driving machine. My interior issue is with the driver door grab. It is made with some kind of soft material. The problem is it melts due to the extreme heat. Living in the South, we have very hot summers. I do use sunscreens. However it doesnt help. I had to remove the material and now I am left with an ugly looking door grab. Needless to say I am out of pocket for these fixes, Both problems I believe are manufacturer defects. My local BMW service center is in agreement with my reasoning. However BMW wont fix anything. My next Ultimate driving machine wont be a BMW.

I looked up all of these reviews to decide what to do about my 2011 BMW Coupe. I previously owned a 2007 328xi sedan. When the 6 years of warranty ran out, I had expenses of over $1000 frequently. I traded it in on a 2011 Coupe, with warranty. I almost have 50,000 miles on this car and I will definitely spend $2000.00 to get the next warranty. Then I will sell the car or trade it in. I love my BMWs. They are fun to drive and MY dealers have been great. The first was DeSimone BMW in Mt. Laurel, NJ, the current one is in Atlantic City, NJ. I always get a loaner car. The staff is polite and they answer my every need. As long as the car is under warranty, it is all good. It is so sad for me to read the horror stories on this site. I thought I was getting ripped off buying my 2011, it seems not. I wish the best for all of you. These are expensive cars, and for me they are worth it for the service and atmosphere, AND driving.

I leased a 2015 BMW 428I - I have had timely payment without interruptions. I have had very minor maintenance issues. BUT it seems as I have found myself with an ongoing to date unresolved electrical issue -- specific to the radio. I have take this car 5 times back to the dealer to no avail. I am without my car for days and sometime weeks. And it seems as if they cant get it right. As I am now again experiencing malfunctions yet again with the RADIO. I have exhausted all energy with this. My lease is up in two months --- I have opted to contact BMW and suggest/offer to at this point just return the car two months early as it makes no sense to again take the car back to the dealer for the SAME ongoing issue and have them keep the car for days and so thereafter have the same issue reappear.I was insulted and disappointed that I was offered to take the car back early without being charged for the last two months of the lease BUT only if I agreed to purchase another car... What a major insult to my current situation. I would have expected a prestigious establishment to OWN their LEMON and offer me an amicable solution enough to have me re-gain confidence in not only there product BUT the way that treat/satisfy their customers. After rejecting the horrible offer I was told they will revisit and have me wait until June 7th -- for my final answer. Very disappointing to say the least. My situation has been established by records of the amount of times this car has been worked on for the SAME issue. But yet they want me to wait an additional week. SHAME ON BMW USA.

My Z4 power top motor got water in it and shorted out (2nd time I paid to have replaced). The dealer broke the windshield to repair the gasket around the front window and made me pay for a new windshield.

Last year in July, I bought a BMW 116 with 5 doors for my wife. The purchasing office was Borusan Turkey - Borusan Istanbul Istinye Branch. However since that date, we visited at least 4 times same branch for same problem (now the problem appear again). Because we usually have problem with message, right tire low air pressure. Due to this message on car screen, my wife could not use properties on screen and could not use back camera while parking, which could cause an accident while parking. We bought a new car and trust to BMW but since we bought the car, we continue to go to service and could not get the proper answer and service solution up to now either from BMW Turkey nor from BMW Germany. From now on, we decide that this is a manufacturing defect so we need your help and assistance to solve the problem. THE LAST ANSWER from BMW Germany without solution!

I bought the 2013 528i car a month ago. Its been at the dealer service department for 2 weeks now on and off. 3rd time back there because of the engine light. Havent driven my car more than its been in the shop. Contacted BMW North America... Waiting for their response. This is my first BMW so it is very disappointing since they are so expensive.

For people thinking about purchasing a BMW, please read on about how corporate shamefully handled our situation with a brand new 2014 BMW X3. Since mid December, our vehicle has damaged itself by scratching straight through the hood to the bare metal. This happened twice. First incidence, the service manager Marvin at our local dealership (Joel Confer in State College, PA) had no idea how it could have happened and advised we touch up the spot and wait to see if it happened again. Also note that paint residue was on the underside of the wiper assembly (very difficult to touch in regular operation). Marvin agreed that this was very strange. Within a month and a half, the same exact spot was scratched through right through to the metal again. This time, the paint residue was on the top of the wiper assembly.The second time, we sent the vehicle back to Sun Motors in Mechanicsburg, PA (original purchase location) for an official corporate inspection. Waited a week and a half to hear back and then it was claimed that there was nothing mechanically wrong with the wiper so they would not be doing anything except to re-touch-up the area with a touch up paint kit. The spot is not perfectly touched up and the damaged area is still clearly distinguishable. We were also advised against having the entire hood repainted again because it would diminish the value of the vehicle, have to be on record as being repainted for any future trade-ins and the paint job wouldnt be factory perfect.I asked that a resolution team member (Ruth **) look into it as that was an unacceptable response. No one from our family has lifted the wiper blade and the vehicle has been either garaged or kept in our driveway. Wipers have only been operated in rain and NEVER under heavy snow. I asked that if two service departments and corporate couldnt explain why this happened TWICE IN THE EXACT SAME SPOT, how could they write it off as coincidence? Nobody could offer us an explanation or even a firm indication that this wouldnt happen again. No compensation whatsoever was offered at all.BMW corporate resolutions then stated that perhaps someone lifted the hood and/or wipers incorrectly. Again, I responded that no one in our family has done so. Of course, conveniently for BMW, there is no way to prove this since I havent had a video camera on my car at all times since purchase. I stated then that this only left supposedly trained technicians at two different certified BMW dealerships that touched our car. Ruth ** from corporate, then agreed that it could be a possibility that these professionals could have damaged our car, twice. Unlikely but the only explanation offered. End Result: Left with a $50K+ 2014 X3 that apparently hates its own hood. We also need to be paranoid about using our wiper blades. If third instance occurs, we will most likely look into PA Lemon Laws. May simply trade in or sell X3 for a brand that actually has a sense of corporate responsibility. Conclusion? #shouldhaveboughtAudi

BMW is claiming that a bird could strip paint from my 2014 X3, which I purchased just 3 months ago. This pre-certified car is awesome in every way, but I have owned 2 BMWs and 4 Volvos prior to this and have never had any damage to the finish from a bird. They are telling me that the damage is outside their warranties. I find it hard to believe they do not warrant their finishes. Stay away from this car; paint is fragile. If you have to be worried about bird **, you should look for something a lot less expensive. High end is not what finishes this car.

BMW x3 xDRIVE28i - For a SUV of this price, some of the finishing touches are mediocre and I find that after 50 years of driving a BMW product, their top quality and so called attention brought to customers, are declining. It is still the driving machine but its not anymore the cream of the cream!

Not clear about durability as I have the car only one year, but maneuvering, acceleration, safety mechanisms, etc., are excellent. 228i is a relatively small coupe with rapid acceleration (0 to 60 in seconds), great maneuverability (takes corners sharply and with stability), good safety mechanisms (rear view camera, alarms/reminders for seat belts, emergency brake, parking, etc.). Windows provide good visibility all around though I wish there was a rear window wiper. Has driver & front passenger heater seats, automatic air conditioning and seat settings that driver adjusts to his/her comfort level, etc. Trunk is a good size. Back seat is a bit small if youre tall, otherwise comfortable. Could use a bit more storage space (console, glove compartment and very small compartment next to driver door to lock up keys for glove compartment if valet parked). Remote keyless access. Great car/value for the money. Good support service from BMW.

I am in the process of suing BMW for a number of things. I have a lawyer. It is just taking longer than expected. I purchased a BMW 2007 750 November 2011 and before April, the engine gave out!! This is horrible and has been a nightmare!!

2007 BMW 550i transmission - People, if you having a rough shifting on your BMW, dont take it back to the dealer or no it is not your software. I ran into this problem with my BMW, I try everything, but checking the transmission fluids. AS you know BMW dont have dipstick and the computer is not going to tell you if you need to add the transmission fluid. The transmission have a shifting lever that go inside the transmission, over time it will go bad and that cause the transmission fluid to leak people dont realize that. So change the sleeve to keep it from leaking and add new fluid and you good to go and that how I fixed my transmission problem.

Had a call from BMW financial services rep who asked that I have payment overdue, the payment overdue was for NSF that happened 30 months ago and now they are asking for it. Very racist, was trying to educate myself on finance laws as she must have seen my name and thought since I am non **, am illiterate and all of this without being aware of my background. Went on about how she has wide experience in finance. For $50 she wasted my time and even after asking her to take money from my account she continued with her rant. Never ever again I will buy BMW products and recommend the same.

I have a 2006 325i bought brand new and when I tried to start the car last week, it would not start. I had it towed to the Bayside BMW dealer and they told me that my steering column needed replacement and the cost would be $2000. This is crazy; there is so many problem out there with this problem and BMW need to do something about this. I bought a BMW thinking that I would not have such problem. I should have bought a Honda.

I purchased a BMW 5 series, new, on July 10, 2010. The car is 1 1/2 years old. It has been in the service center of Vista BMW, which is where I purchased it from, more than I have driven it. First of all, when I purchased the vehicle I was not informed I had run-flat tires on the car, nor was I offered a replacement warranty option. Naturally I did not think I had run flat tires on the vehicle since there is a full size spare tire in the trunk, which cars with run flat tires on it typically do not have.Then of course I have had multiple problems with the tires and the computer that registers the pressure in the tires. I brought my car to Vista BMW service several times and they kept resetting the computer system so the tire pressure did not register low pressure, never telling me I had problems with my tires. After the pressure light came on for the 10th time, I brought the car to an independent tire dealership, they put the car on a lift and showed me the tires. The front tire had a nail in it and that was why it was losing tire pressure and both rear tires had the steel belts sticking out of them and thats why the tire pressure indicator kept coming on. Yet I had brought the car to Vista BMW on many different occasions and never once did they inform me of the problems with the tires.Leaving me in a dangerous situation everyday, driving this vehicle. I ended up replacing the tires with regular tires after having the car for 1 year at my own expense. The other major problem I have had since I purchased the car, is the constant internal squeaking of the car, which sounds like all the doors are loose from the inside. The squeaking is so loud you can hear it over the radio. Again, I have brought my car into Vista BMW service and they claim the seal on the doors needed teflon tape to stop the squeaking. They proceeded with the repair and the noise was gone for a couple of months. The noise returned and I returned to Vista BMW service. I was then told 2 different solutions by 2 different service advisers.One adviser said the seals of the doors needed to be replaced, the other said no, that they were going to tape it again because that was what the manufacturer suggested, which is what they did, placed tape again. The noise was gone only to return a couple of months later. I believe I went back again another time for the same problem. I have to review my service tickets. I just brought the car in again to Vista BMW service on January 26, 2012 because the doors were squeaking again and I was having other problems which have still not been fixed ; (replaced windshield wipers, which dont clean the windshield and are extremely noisy, asked to have wiper fluid put in at service appointment, they put in plain water, interior vanity light out, still not replaced, and on curves a yellow light on my dash board which is a circle with a triangle in the middle flashes, I have brought the car in for this several times and it still has not been fixed).I spoke directly to the service manager at Vista BMW, Don ** and he reviewed my complaints, which he assured me would be taken care of. I have not heard from anyone since the car was dropped off on the 26th. Today is January 28, I called Vista BMW service today and asked for the service manager and was told he would call me back. A valet from Vista BMW called me back and started reading off my ticket of what was addressed, yet had no knowledge of me or what has been happening with my car. The service manager assured me on when I dropped the car off that the door seals would be replaced, not taped again. I asked the valet again to please have the service manager call me back about my car.Mr. Don called me back today and told me they taped up the doors again. I began telling Mr. Don what he had told me, that the door seals would be replaced as well explaining all the unresolved problems I have had with the car. He expressed that he did me a favor by getting involved in this particular situation and that he test drove my car and the squeaking noise was gone. I expressed to him again that he assured me that the seals would be replaced and not taped. His response was, “Fine, we will replace the seals but I can not promise the squeaking noise will not happen again on the interior of the car.”I expressed to him the car is 1 1/2 years old and still under warranty and this should not be the case. Mr. Dons response was, “Well, thats the way it is and there is nothing you can do about it. We will not replace your car and you are in no position to declare Lemon Law on your car since you have 30,000 miles on the car.” I told him I never mentioned Lemon Law and wanted my car fixed once and for all. When I asked him about the other problems I brought my car in about, his response was, “I did not read your service ticket so I dont know.”I am beyond frustrated, I have never had a new car in service as much as my BMW, I have also never had such poor service from a car dealership. This is my first BMW and will be my last. I had several Honda cars, new, and never had a problem with these cars or the service and I spent half the price on the car. Is it too much to ask to have your car fixed properly? Or that a new vehicle not have a multitude of problems?

I am overly wrought about my purchase of a 1994 BMW (purchased in 2003 with only 62,000 miles). It now has 132,000 miles on it. The following has happened in the last three years: the transmission went out, air conditioning went out, SRS system is down, radiator went out (2 times), $2,000 of leaks, and lumbar adjustment (both seats) broken.

My BMW told me to check my coolant level and I decided to put in more coolant. To my greatest surprise, all the coolant I put in came running down from underneath the car. Im confuse and dont know what is the problem or my cost would be.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

My car broke down 4 days back and I have had 6+ calls until today to schedule a towing service. Even after multiple attempts, the towing guys have still not come. The BMW roadside assistance is not doing their job.

I purchased 2 BMW in the last 10 years - 745Li and X5. Showing a late payment on my credit report more than 7 years. Called the BMW credit department and was treated like a thief. Need to get this late payment removed. I am aware that it is not the CEO decision to hold me wrong after 5 years - just a clerk who has no feelings.

So disappointed with BMW USB & AUX outlet when using an iPod. How can a 2010 $65K car not be able to read an IPOD! Cant read title of songs when hooked up through USB cord nor do all the songs appear for play -- AUX cord doesnt work at all! BMWs answer to this issue was they are behind in keeping up with computer technology -- False Advertisement if you ask me!

The brand new BMW 335i N55F30 was purchased in April 2012, registered on May 4, 2012 has been handed over to BMW RAK service due to vibrations and some kind of noise from the front on 15/05/2012. The car has done only 3,000 Km. After inspection and balancing the wheels at RAK, the serviced car was returned to me with 80 gram weight on the front right side on 17/05/2012 (80 grams weight on an alloy wheel is too much even for any standards). After driving for a few kilometers, noise and vibration was noticed again and the same was reported immediately to the service supervisor Mr. **. The car was returned back to RAK service station on 19/05/2012 morning.On 20/05/2012, the car has been sent to Sharjah service station for further investigations. This car is still with Sharjah, UAE service station and they were unable to figure out the issue! This is a new car and such bad quality product from BMW is not acceptable to me. I need to know how I can get full refund! I do not need a new car as I am not sure about the new 335i. Repeated email and phone calls to BMW have no result. The sales executive who has sold the car to me also made it clear that he is helpless! What is happening with all the quality that is being boosted by BMW? Please, someone help with your suggestion on how to go about this issue. Thanks in advance.

At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

I purchased a BMW 550i new from the dealer ($75K). I was sold a maintenance warranty on the understanding that it covered the cost of replacing the brakes at 80K miles. When it reached the 80K I was told that the brakes still had too much life on them to replace and since the 5-year warranty was expiring, they would not replace the brakes. Theres some small print that was not clear that allows them to do this. DONT BUY THE EXTENDED SERVICE WARRANTY if you decide to purchase a BMW. Its a total rip off. Unless you drive very aggressively, you will basically overpay for for oil changes and windshield wipers. Read on about whether you should buy a BMW.While I liked the car, it has had an endless set of repairs. This was fine while it was under warranty but a money drain once it was off warranty. DO NOT BUY A BMW. Better off choosing another German engineered car or something Japanese. Will never buy another BMW and will share my story with anyone who will listen.

I purchased a new 2007 BMW 116i 5-door in June 2009. I am a good BMW owner with regular service, etc. I had no problems until March 2013. The oil light came on, smoke was coming out of the tail pipe upon turning car on, and the car also idles funny (jugging). The service technicians and manager have given many reasons. The car only has 34,000 km driven for just under 4 years. To date, the car is still giving me problems. The local BMW SAID they contacted BMW Corporation for goodwill and help, but to no avail... the car problems still persist. I just had regular car service. I do not drive the car so as not to aggravate the problem. I felt that I was spending $$$ for quality and good name. What do I do now??? Not sure! Are there any other BMW owners having this or similar problems? Any suggestions on what to do???

I have truly enjoyed the 2014 BMW convertible. It is just fun to drive. I often get told how nice it is. The take off is fast and the controls on the wheel make it less distracting to answer phone or navigate the radio. The overall look is very attractive. I am very short and the seats fit me perfectly. They allow a large range of positions so it also helps my pain from a cancer removal. By the way, the truck release on the key remote drives me nuts. Its like it has a combination of buttons to hit. The car also has a very small trunk so I am not able to purchase larger items.

I purchased a 2006 BMW 750li new from Reaves Motorcars of Tampa. I noticed the paint starting falling this year. I took it to the dealer who stated he felt there was a defect in the paint/clear coat. He called BMW to come look at the problem. On the once a month visit from the regional manager, Bill **, I was called by the dealer to drop the car off for his review. When I came to pick the car up the service tech informed me that it was not warranted. I was also informed that he never even looked at the car. I then spoke to the general manager, Kelly **, who gave me the 800 number for BMW customer relations. I called them and explained the problem and they scheduled another time for the same rep, Bill **, to actually look at the problem. I went to the dealer to meet the rep to discuss the problem; he no-showed and let me sit at dealership waiting on him. I called the 800 number and I expressed my frustration about the unprofessional behavior of the rep. When I got home I received a blocked caller ID call from the rep who asked to come look at the problem but never apologized for his no-show. He showed up at my home with an obvious attitude, looked at the car and said it was not warranted. I was very disappointed. I then took the car to a different dealer, Bert **, to get a repair done unrelated to the paint. When completed I asked for a price to have the paint repaired. I received a call from the service tech who stated they thought I should have the BMW rep look at the paint as they felt there was a defect. I asked who the rep was and the answer was Bill **, the same rep from the other dealer. I explained his past evaluation and asked for a price anyway. I called the 800 number again and shared my concern and they said there would be no further action in spite of my request for a different set of eyes. I feel BMW has poor representation and does not want to fix their defect. I would not recommend a BMW. I will get the car repainted and submit a claim in court.

I have a BMW with this aftermarket warranty. The front seat stopped working so I brought it into BMW. They told me that it was the motor, chair rail and regulator that need to be fixed. The warranty people told BMW they would only authorized the motor.. All other parts and labor associated with those parts are not covered. BMW mentioned to them that it all comes as one unit. All parts work together and need to be replaced together. Customer service stated that they did not want to cover it since on the paperwork it only stated MOTOR was to be covered. Seriously??? They are going to cover the motor but none of the components that go along with that motor or what actually needs to be replaced because of that faulty motor?? OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically lets not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

My 2000 BMW 323i wont go in reverse or first gear. I was told that this was common in these type of cars. Now I need a clutch.

I just want to say I love my BMW and have never had any problems with my car. It has run beautifully since the day I bought it used from a private party with 48,000 miles on it 2 years ago. I only have 1 major complaint and that is the underside of the front bumper being that it seems to be too low. When parking, those cement stoppers? The car will easily park where the bumper is rested above the concrete stopper which is normal parking. HOWEVER if you do this BEWARE, because when you back out? KA-KLUNK! Sounds like someone was thrown into your vehicle but no, theres a piece under the bumper that gets caught on the cement piece and when you back out it gets caught on your bumper and nearly pulls it off! This has happened too many times to count as you cannot see the cement bumper and should not have to and should be able to park normally.The result is a separated bumper which will eventually get torn off. Ive had to have mine reattached several times. The clips have been broken numerous times and it is now held on with a strong black wire and the bumper has literally been screwed on. Unless I nearly park 3/4s of the way into a spot or back in it will inevitably happen again. Other than that the front seat does not recline flat. At best it reclines to a 30 angle which is weird for a luxury car.Otherwise I love my BMW. People dont understand these cars are very complex and technologically advanced. If taken care of properly... (using the proper grade fuel, proper fluids, etc.) Your car will run as good as the day it left the showroom. The red no in between with these cars, if somethings not right it wont run like crap. It just wont run at all until its dealt with.

Its a 2011 BMW 535i. When I turned on the front defroster the fan was making an abnormal loud noise. Took it to the dealer and they checked that out and said leaves went inside the fan motor and they had to replace the fan motor. My question to BMW again how did the leaves went inside the fan motor to begin with? Do not they have proper system in place where the leaves should not be even allowed to go inside. I saw this happen to way older cars. I drove Japanese cars which were way older models than these, never ever had any issues like these. Please do yourself a favor stay away from B** unless you love to keep throwing your hard earned money and get stressed out all the time, and will always drive in fear.

As a result, my name was signed by a Roxbury BMW dealership employee prior to submission. When I discovered the mistake and complained to the general manager, he told me the person no longer works there. This is considered fraud and unacceptable; I want justice. I am a three-time BMW 5 series owner with the same dealer. Please help me with the next step. Thank you.

This is a reply to Charles of Hobbs, NM: In regards to the gasoline smell, Charles, you need to replace your charcoal filter and make sure the rubber hoses are not cracked. Secondarily, when you fill up your car, stop pumping gas as soon as it clicks off. Dont fill it to the top; it overflows into your charcoal canister. You can find the part on bavauto.com or rockauto.com. Its very easy to replace.

My car was at Spring Valley BMW for a week being serviced. I went to pick up my car, paid, got in and drove home for my brother to scream at me “KIMBERLY what the ** happen to your car!” I’m like, What! He said, “You don’t ** see that! I looked and my mouth dropped right away. I went back to BMW. My back bumper was smashed and my light was broken. I was gone not even 10 minutes. The manager at BMW was very rude and nasty telling me this did not happen there. And I was responsible to cover the damage. Someone at BMW while in their possession crashed my car. Backed it in and knew I would get in and drive off. I took my car in for internal problems nothing having to do with the body. I did know I had to do a 360. My main concern was that my car was running properly. Not that my car would be smashed. How does that happen? Then for the manager to be so rude and mean to me blaming me like I did that damage. As he walks in he says to me “looks like someone is going to need a new bumper! That is no way to treat nor talk to a customer who just spent money and then having her car damaged from someone at BMW. Unacceptable. No one should have to go through this. Horrible.

I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, the contract can not be changed because of bankruptcy. I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?

Ive been driving BMWs for 15 years and had come to trust the brand. I decided to spend a bit more than I wanted to buy a newer version (6 years, 2007 320D model) to try to reduce the generally high costs of maintaining old BMWs. The car had 80k miles, sounded and drove OK. Little did I know that between 2007 and 2009, BMW built their cars with weak timing chains and located them at the back of the engine where they could not be replaced without complete engine removal. Furthermore, the lower timing sprocket is integral to the crankshaft, so the latter has to be replaced as well even though the shaft is hardly worn (600 for the bit). If the timing chain is slightly noisy (not noticeable to most people), the cost to fix is at least 2000. If the chain fails, the engine instantaneously loses power without warning. If you can recover yourselves safely on foot from the fast lane, or wherever, the bill is at least 5000.My local mechanic noticed the slight noise under the engine. I took it to the BMW dealer who agreed that the chain should be replaced. BMW then declined to offer any good will contribution to the repair cost because the car was out of warranty and had been bought from a non-BMW dealer, even though all but the last two services were carried out by the BMW dealer. I have been advised by an engine repair company that they are repairing 3 or 4 of these engines per week (including other models made in 2007-2009) and that the new timing chain is stronger than the old, implying that a design-failure has been admitted by BMW in practice, if not officially. There is no instruction in the owners manual to check the condition of the timing chain (as there is for cam-belts in other makes) so owners are unwarned of this costly maintenance task. In my opinion, BMW, by not admitting their calamitous design errors, are foisting the massive costs onto owners. Be warned of BMW incompetence and insensitivity if you are thinking of buying one of their cars. I would be pleased to consider taking part in a class action against the company, alleging that their denial of fault is false and that they are liable for all repair costs. This would need proof with expert witnesses but might be affordable if enough people come forward.

BMW X1 is a wonderful auto. But lease is expensive and living in NYC means that use is limited. This is because of traffic congestion, crazy bike riders and poor driving habits of many motorists. Insurance cost is also too high as is parking. So not economically feasible for such a high priced vehicle. But I love it. Next time may buy Subaru or use on demand car rental services by BMW/Mercedes if they develop here in NYC.

I purchased a certified pre-owned 2007 BMW 550i in 2009. There was a sporadic problem with the Sirius radio where it wouldnt change stations. I brought it in for service while the car was still under the original warranty to have it fixed. The service techs at Stevens Creek BMW could not reproduce the problem. The problem persists and I have brought it back in two more times but they can never reproduce the problem. I demanded that the radio be replaced and was refused. I called BMW customer relations and talked with Elizabeth ** at length about the issue. They refused to replace the radio because they cant reproduce the problem (which is pretty ridiculous since I reproduce it several times each week). Their logic is completely circular: they cant reproduce the problem it it doesnt exist. Transcript of conversation: So Im a liar? Oh, no, we believe you. So fix it. We cant fix it because we cant reproduce it and besides your CPO warranty wont cover it. But I reported the problem when the car was still under the original warranty. We couldnt reproduce it so we cant replace it under warranty. The Sirius radio is practically unusable. I spent a lot of money on this car. Its supposed to be the ultimate driving machine which I would think includes having a radio that works. This is just incredibly frustrating. The CPO warranty is completely worthless. The car also has crumbling front and rear window seals (on a 4-year-old car!) which the CPO warranty doesnt cover.I will never buy another BMW and I highly recommend that you dont either.

I purchased a certified pre owned (CPO) 2006 325i sedan from Center BMW in Sherman Oaks, CA. with 54k miles for less than $30k. I was 24 years old, recent college grad, and just bought my dream car, I was happy. Within a year of purchasing, I experienced problems. The dealership fixed whatever was under warranty for the next 2 years (as per the CPO warranty). In the 6 years I have had this car, I have put on 63 miles, so now it is over 100k miles. I took care of my car and gave it whatever attention it needed, right away.Once the warranty was over, I experienced more problems that I had to pay for on my own: new Xenon headlight, all 6 pistons back firing (at different times over the 6 years), transmission gave out, power window on rear passenger side broke, window locks broke, driver side door handle/lock broke, display on radio broke, starter broke, rear view mirror broke off window, interior of steering wheel peels off, rear window molding had to be replaced twice, driver window motor stalls, passenger front door lock motor stalls, molding around passenger rear window leaks and water gets in with rain/car wash.Molding of roof racks peeling, car rattles when you turn the wheels to the furthest point possible while driving, especially on an incline, car rattles/shakes when the AC is on and car is at a complete stop, AC turns on automatically randomly, exterior lights on drivers side stay on when car is off and locked (randomly), BMW symbol on hood peeled and faded, and there is a loud, embarrassing rattle coming from underneath the car.For 20% of these problems, the dealership fixed under warranty. The rest they claimed were not under warranty and I had to pay for out of pocket. For about 30% of these problems, I took my car into the dealership 3 times and they could not figure out the cause and suggested I would fix and pay out of my pocket, even when the warranty was still valid. They claimed the warranty did not cover since they could not find the root of the cause and I would have to pay for time and labor for the dealership to take the car apart and figure out the root of the problem and then determine if the problem would be covered by warranty. The third time I caved in and paid for labor/time for the diagnostics and after all that the dealership told me the problem was not covered by warranty.Center BMW just sold me a lemon and sucked every penny out of my dream car. I finally got fed up and wrote a letter to the corporate offices explaining to them how unhappy I was with my BMW and how the dealership handled the problems and also mentioned how the lemon I purchased was a disappointment since I received a poor quality car that did not live up to the reputation BMW holds. Their response was there was nothing BMW would do once the warranty expired and the owner was responsible for all repairs.

BMW was overpaid on a car loan and the financial service department continues to give me the run-around insisting the check is in the mail when I call. There would be penalties for me if I was late! What makes it OK for them to do this?

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

I was driving my 2013 BMW 328xi with family in Toronto in busy traffic on Nov 1, 2014 & suddenly the cars engine stops and all power features stop working. I managed to glide the car to the curve amidst busy traffic switching lanes with my hazard on and barely averting a collision. The dashboard monitor stated something about the start/stop ignition. I attempted to start the car and it would turn briefly but would not start. After several attempts I called BMW roadside assistance. After being left on hold sometime, I was advised a tow truck would arrive at 5:50 pm, it was 4:30 pm. I advised them the car was not safe as the busy road was full of fast moving traffic on Mount Pleasant North of Moore. The individual at the call center claimed he could not do anything. I called my older son to pick up my wife & son with hockey gear and shopping.Exactly at around 5:50 pm a flat bed tow truck arrived with we buy scrap cars inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by their towing. I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me). The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental cars claiming none were available in the entire City of Toronto.To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMWs for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

I have 2014 X3 since 2018 and the problems start 2020 after expired of extended guarantee period of course. Same problem 3 times. Same service station which is Oregon Bmw in Halifax Canada but they didnt completely solve my problem but l pay every attempt, called to head office of bmw Canada. They also say that, You should pay every step of maintenance even we couldnt find anything. So my car almost new now because they changed many parts and still same problem. I dont want to use this car anymore.

2009 BMW 335I - Battery was removed to be replaced. Closed trunk as car was in public place, now I cannot access trunk to replace battery, cannot use front jump option under hood as cables in trunk are touching or grounded. At this time the only option BMW is suggesting is to have car towed to BMW so they can troubleshoot at $175 an hour - and from what I have found is they will locate the fuse wire and use that to open trunk. They removed the key hole in 2009 with this car thus leaving the consumer in the lurch.

I lease a $120,000 750xi and have had nothing but problems with this car. The car has been in the shop over 10 times including the recent 25 day trip where they replaced the engine!!! On a brand new 2016 lease never owned before. BMW refuses to make my payment for me. They are the worst company I have ever dealt with in my life. They lost my car once, one time gave me the car back with a flat tire. The list goes in. THE WORST COMPANY EVER.

My girlfriend drove her BMW 328I up from Florida on Sept. 24th, and when she got it here, she noticed that the window was down and would not roll up (motor broken). It was late at night, so we didnt want to leave the car out on the street with a window down in NYC. We called BMW Roadside Assistance and they had a tow truck company come pick up the car. Since it was late, they said they would take the car to their lot and then drop it off at BMW Dealership the following morning. The next morning, the tow company called us and said they dropped it off and it would be ready in a couple of days. We then called the BMW dealership when we thought the car would be ready, and they informed us that they never received the car nor had any information on the car. It turned out that the tow company wrecked the car, and they were trying to cover it up and fix the car themselves. They basically took the car to a chop shop in the Bronx and it looked like they were trying to replace parts of the car with aftermarket parts that were not BMWs. We went to the Bronx with the cops and had another tow truck come out and move the car to the BMW dealership. It has now been exactly 1 month and BMW has not even started working on the car yet. We filed claims with BMW Roadside Assistance and BMW Customer Service, and they never get back to us when we call to try and figure out what is going on. I have been getting the runaround from everyone I speak with and when I ask to speak to a supervisor, they say they have no other contacts they can give. The BMW dealership has tried to contact Roadside Assistance, and they are not even able to get a hold of them. Now the dealership wants to charge $85 a day for storage of the car. Meanwhile, weve been without a car this whole time and there is no end in sight on when the car will be fixed. At this point, Im not really sure what to do, or what legal action we should take. Any help you may be able to provide would be greatly appreciated.

BMW 2011 x535i Premium Problems - I purchased this car new 2 years ago. My car boiled at 12,520 mi. in New Mexico, was towed to Tucson At 2 am for 1.5 hrs. Tucson BMW - requested them to drain and measure oil. They refused! BMW book for owners states: Too little or too much oil can damage engine and/or transmission. BMW doesnt care. In Sept. 2013, got front brakes at Escondido BMW, CA. They refused to change the rotors that were badly rusted and below specs until I returned to the BMW shop after taking it to a German shop to see if they did the work. They didnt. Upon returning, I was able to force them to change the rotors. Since purchasing the BMW, the car hesitates and jerks for about two blocks before driving right. The car emergency parking brake is designed to ruin the transmission if it isnt applied in a certain order. There is a pin in the brake that will pop if not set right and if it breaks off, you need a new transmission! $$$$. The leather is cheap and thin. I am a single retired woman that doesnt drive daily. My seat is worn as if it had 60,000 mi. on it, instead of 29,000! I also paid an extra $1,300 for contour seats, but the ride is so hard, you become a bobble Head with a headache if you arent driving on very smooth highways!My entire rear muffler system arrived totally rusted when brand new. BMW has a 10-yr. Rust warranty, but refuses to honor it! Windshield was defective in the 20,000 mi. range. BMW refused to honor their Windshield warranty also... My cost: $903! The glare from defects blinded me. Navigation went out three times, blank red, then all in German language... Acktune? Attention! Etc. My AM-FM and Sirius also went blank. If they cant replicate it at that moment, they wont fix it and dont care. Navigation works, but also is defective and often tells you the wrong way to turn, so you also have to rely on N, S, W, E. When you buy the car new, they want you to pay hundreds to update your navigation. It does not come updated!!!Gas mileage is not good like they claim. Neither is the twin turbo engine. I was told by a Vista BMW dealer mgr. that I need to add a qt of oil every 2,000 Miles. I dont think that is in the manual either. The oil seals go bad often, claims a BMW mechanic. When BMW was being taken apart by BMW rep at Encinitas BMW, they scratched my rear side bumper! They also did not put the car back together right and frequently called to tell me the car was ready when they had not performed the work, causing multiple trips to dealers and much aggravation and gas.Filed a lemon law in NJ where I bought the car. If I had purchased it in Calif. BMW would have bought the car back; but all they want to give me is $8,000, which is standard for any lemon law complaint in OH and NJ unless the car quits and is a life threat or injury from malfunction is proven. Someone in Munich had my same vin# except for last 5 nos. Their car stopped in the middle of the highway, lost all power and brakes! This happens to some BMW owners of X5s. At the time I purchased the car, I thought I loved it. Now that I own it, and have researched all problems with this model. It states in Car magazines this is the 2nd worst SUV for 2011 and is on the Do not buy list because of all major problems. This car sticker: $63,225. Worth: 0 in safety and reliability and service at BMW! BMW does not honor their warranties! If you file a lemon on BMW, be aware they add code 13 on their confidential Store copy of your invoice. This means the dealer must contact BMW Corp. in NJ., who in turn tells the dealer to do nothing except oil changes and they told me their hands were tied! BMW corporate just did a fabulous remodel for $100 million in New Jersey. It seems nobody can make them honor their worthless warranties!My recommendation: Do not buy this car unless you are a European mechanic. BMW does not tell you to buy a software update program for $325 or your car may totally fail leaving you helpless and frightened when it shuts down. Locks are iffy. Sometimes they work, but they seem easy to break into. Remote battery fails frequently and all BMW does is temp. charge it. BMW can erase all the codes on your car if they dont want you to know what is really wrong.I had German shop run 3 pgs. of codes that were bad on my new car. BMW Ohio kept these records. They were mostly camera errors. If you can find a German shop to run codes on your car, then you will know what is really wrong. BMW will never admit to any failures and paid millions in fines to NHSTA because they refuse to turn in complaints to the national board according to the law in the time frame regulated for the first few years on any BMW! Why are they allowed to get away with breaking the law????? And why cant they be made to Honor all their warranties, which you pay for in the price of the car and is an Incentive to purchase the car? Prestige BMW in NJ also failed to give us the $2,500 holiday credit incentive they promised! And it took two months to get the privacy cover that came with the car new! You be the judge! Please consult Carcomplaints.com; NHTSA 2011 X5 problems and recalls; Recallowl.com for more info on autos. I hope this is helpful to others.

My car was delivered with the engine light on. I subsequently had it taken back to BMW in Monsey, NY using my miles (over 100 there and back) only to have the light go back on, over the course of the lease. The tires, it appears arent strong enough for the weight of the car. I would get a flat often or bubbles on the tire, not to mention I felt everything on the road. My issue is mostly with roadside assistance. It would have been better not to have it as an option. I would never have gone with a BMW to start with, but more importantly I would not have been stuck for hours waiting for a promised tow truck -- that never showed up. On 3 occasions during my lease term of 39 months I needed roadside service. The first 2 times, they didnt have anyone and the third time, after waiting 90 minutes I was told the TOW TRUCK broke down. Its a joke!!!

I bought a new BMW 328i a couple of weeks ago and around all the wheels where the brakes are, shows a lot of rust. If BMW has been having this problem with this car they should have used a different wheel and cover plate to prevent from seeing this on a 42,000 dollar car.

2013 BMW X6 M - I bought this piece of crap used with only 20,000 miles on it. I drove it for only 4000 miles. After 2 months in and out of BMW dealership they are not capable to find out the solution for these issues with the front lights. Im totally frustrated and mad for the lack of response of BMW on this case. I paid 85,000 dollars for this piece of trash. I cant believe Im totally disappointed. BMW sucks. This is the last time Im going to buy these cars.

I am the original owner of 530 2006 BMW. The fuel pump went out before the car was 2 years old and a couple months later, the other fuel pump went out. The dealer repaired it because the car was still under warranty and had less approximately 17,000 miles. After repairs, I began to have severe gas vapors inside of the car. The vapor was so strong you could see the car vapors seeping from the car while standing on the outside of the car. I took the car to be repaired 3 times for the same problem. The fourth time, I had to contact the corporate office to have a specialist look at the problem. The last repair was a little better, but I can still smell the gas as of this date. Now my car is 6 years old and still has less than 50,000 miles on it. The thermostat light came on saying that the car is hot, not to drive any further. So, I took it to be checked. I was told that the engine thermostat needed to be replaced and would cost $650.00, so I asked them to hold up on repair because I wanted to check with other mechanics for 2nd opinion. I called the specialist to get a quote thermostat repair. Both mechanics from other shops told me to tell BMW service department to make sure that my problem was not the water pump before changing the thermostat. I called BMW back to ask them to make sure that my problem was being caused by the water pump. The repairman insisted that my problem was not a water pump. He said he was absolutely sure that my car needed a new thermostat. After his confirmation of the problem, I gave permission to replace the thermostat. About 1/2 week later, the thermostat light is on again, worse than before because its now red instead of yellow. I had to bring the car back on Monday, 8/20/12. Guess what they are telling me the problem is? The water pump which is around $1,100.00, not to mention the $650.00 I just paid for a thermostat that was obviously not the problem in the first place. I am raising hell! I hope you readers can hear it in my complaint and excuse the spelling because I cant even think straight right now. I will never buy another BMW! Never, never, never, never! Nice looking car, but you cant drive from here to there on looks. Buyer beware.

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my sons Subaru. Also they dont provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isnt impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I dont have that new car joy. I dislike my car and will never buy another BMW.

I leased a 2015 320i BMW. The check engine light turned on. When I took it to BMW they told that unfortunately they have put a sensor in the bottom of the car and that the sensor has no cover. Since BMW are low cars and the city is full of bumps and potholes the cables of the sensor broke. They told me that the warranty doesnt cover that. I had to pay for the part and hours of labor. I believe its not fair to any bmw customer that because bmw (unfortunately) located a sensor in an inappropriate place and decided not cover it, we have to pay for that when it should be included on the warranty.

My BMW 2006 325i with only just 50k plus miles now has a transmission overheat light warning. It was stuck in drive gear and forced into park. Next morning, it would not release into any gear. I read the manual and manually defeated the locking mechanism and drove to BMW dealer. The warranty ran out 11 days ago. Audi next time.

I have a 2007 BMW for my wife. It has only 60,000 miles on it. I have bought an extended warranty for it. Every month, it has some minor issues, which i get fixed. This month again, it was the radiator hose. I have to pay $480 for a radiator hose. I am very upset. This is a very well maintained car, but it never is trouble free, and every trip to the dealer end up costing me money. As a lifetime BMW customer, I have never felt this disgusted. I definitely want to get a refund on this outrageous charges.

I just bought the car in Sept 2018. It has been in dealership service 5 times since then including a TWO MONTH stay that I just picked up yesterday. Had to call today because engine is stuttering on highway AGAIN and need to take back in for additional service. The dealership has had the car in repair status more time than I have been able to drive it! Total lemon in my estimation. I am paying car payments but cannot drive the car.

I have a 2007 BMW 325 that I am trying out for 3 days. I brought this to my mechanic. The automatic transmission has been replaced, plastic parts for power steering pump, passenger side door, which I never opened, has issues, the seals are suspect and the AC does not operate in cold weather to help defrost. My mechanic brought me to this site! After reading the complaints, I am crazy if I buy this Money Mad Machine! I am taking the BMW back and getting a Japanese Lexus or Acura!AC repairs cost more than the car, plastic pump parts and a consumer service that gives a ** less? No way! Thanks for this site. Thanks again. You have saved me countless dollars, time, misery and aggravation! Thank you!

I have a BMW 645 ci coupe. I am forced to change gear oil pan every year. Because it is made of plastic materials and gets deformed by heat, this is material design failure. Check your car and let’s ask BMW to change it to metal.

My 2006 330xi has been a great car. My warranty expired after four years. During the four years of covered issues including replacement of tires twice (very loud run flats) and replacement of chrome around the windows that oxidized, I was still a happy owner. I noticed that the rubber strip that meets my windshield and the top of my car was flaking off of the car. I called my dealer, BMW Devon Hill. First, I was insulted on the telephone when the service technician asked me if my car was outdoors. Then, I brought the car in and he looked at the problem and showed it to the manager, and when I returned, I was told that I was out of warranty. He was kind enough to give me an 800 number to call. Why he didnt go any further to help me is the first complaint I have.I spoke to a very nice girl over a period of 10 days who also told me that I was out of warranty and basically told me to have a nice day. I wrote a letter to BMW. Someone called. That was a miracle. He asked me a few questions, called back, and had the same final decision. My complaint is the rubber probably cost about $5, if that and the labor might be 10 to 15 minutes. This automobile, ultimate driving machine cost me $42,000, and once I went out of warranty, it was, Goodbye. Youre out of warranty. I couldnt be more disappointed. I would never buy another BMW for something as small as this problem. I was insulted and basically dismissed by everyone. I think this is terrible public relations, customer service, call it whatever you want.

I had purchased a BMW black X3 very recently on 8/2/13. The car was taken from the Cochin showroom on 8/2/13. While taking the car out on 9th for a short drive, a disturbing knock sound from the back side of the vehicle was occurring. The vehicle was taken to the showroom and the same was attended by the technicians on 12th Feb. On the 13th, while traveling the same sound was heard and this time it was louder. The vehicle was taken to the showroom again on 14th Feb, but I was informed by the staff that as the technicians were not available, the complaint cannot be attended to. The AC cooling effect was very less. Its highly disappointing to notice the callous attitude from the staff and just within days after purchasing a brand new car. This really creates a very bad remark on such a well-known prestigious brand.

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

Several months ago BMW sent me a letter to bring my car in to be service for a recalls and/or updates. They returned my car stating they would contact me later to finish the job after a part they needed came in. A few months later they called me to bring my car back in. A week later, I received a call from a service department person saying they broke the engine coil off my car and will have to take the whole engine out now. Im nervous because my car was driving fine before I got the letter and the call to bring my car back in to BMW. The guy who kept communicating with me said hes going on vacation for a week but someone else he named would be taking care of things. No one contacted me about my car. When he returned from vacation he called. He said he was back and they are waiting on a part and when it come in they will pull my engine out.I asked, Will it driving like it was when I bought it in? He replied, It should be better. Im knowing, nothing was wrong with my car. I didnt even know why or what needed updating. He said the mechanic is going on vacation now for a week. A week later he called saying, Im just calling to keep you informed and we have another car engine on the table right now and as soon as we finish with it, were going to put yours on it. My husband is in from Florida and hes asking me how do a car going in for updates end up having the engine pulled out of it? He following up saying, Once they pull your engine it will never drive the same again. Another friend whom is a Director at a college stated they would have to give me a warranty stating if anything happens to my engine they will fix it no matter what the problem is or give me a new car. Im more scared and upset.The following week the service person call me again on Friday saying, Well we finally got your car in and getting ready to work on it and you should have it back by Tuesday or Wednesday. So far they have had my car a month so I drove to BMW when they were closed on that Sunday and across the street from them sit my car with a small plate hanging off the front of it by a wire and parked crooked. Now, Im upset and all trust of the one keeping me informed is all out the window. I called and left him a message about me seeing my car on the other lot. He called back saying they are working on it now and it should be ready by the end of the day. I said to him, Im concerned about my car sitting for weeks and whether it will run right. He told me they ensure whatever parts they put on it for two years. I didnt feel that was good enough.I got a call from him later saying, Your car is ready but in all honesty I just dont feel right giving you back your car without the mechanic driving it for the whole weekend and hes getting ready to put some miles on your car. I said, Well have him drive it on the highway to make sure its driving ok and he said he will. Maybe the mechanic is driving it out of town for the 4th of July.My car is a fully loaded pearl color 750Li xDrive Super Sport Twin Turbo Engine, which I made a payment on in June as it sat on BMW lot due to their mistake. They tried to put me in a 3-Series. I wouldnt take it so they put me in a 5-Series with Sam Swope courtesy vehicle in big bold letters across the back window and had me return it because they sold it, they said. I had it for over three weeks. They put me in a black 5-Series afterwards that is more up to date and I still have it. Basically, BMW has had my car for about 6 weeks and the mechanic still have it at his house right now somewhere.

Do not purchase a BMW X5. In 5 years, it has required 20 major repairs, thats 20 ...do the math. We are running out of parts to replace. I was recently told by BMW service that I should expect $3K to $4K a year in service cost...interesting business model...manufacture a piece of (blank), but make it look really cool and then charge customers an exorbitant amount to repair it. To be fair, I owned a 528i for 8 years before the X5 and never had a problem. Only put oil in it for 8 years - great car.X5...run away...fast.

I have owned my 2013 BMW 535i for 7 years now and love the car! Great performance, looks and fuel efficiency. The water pump recently blew on it at 60K but I heard that is typically the ONLY thing that fails on this car. One major thing in 7 years... still love the car. Everything works flawlessly on the car and I often get comments from co-workers about how awesome the car looks. I drove it long distance from San Diego to Santa Cruz up the beautiful CA coast highway and had a blast zooming around all the curves. I hope to have this car for many more years to come.

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

I had an issue with a BMW dealership - Coast BMW from San Luis Obispo to be precise. They have been dishonest and unreliable. Save yourself the time, go somewhere else. I contacted BMW customer relations [email protected] and after a few generic non-answer I was finally told the truth. You are on your own, BMW USA could not care less what happens in the so called BMW dealership. Here is the official response: “BMW Customer Relations and Services provides aftersales information on warranty, vehicle, and manufacturer-related inquiries. Unfortunately, we are unable to assist with information regarding vehicle sales. Since all sales are processed a fulfilled by the sales team at independently owned and operated authorized BMW centers, we recommend continuing to work directly with the sales manager at Coast BMW. The sales manager is in the best position to further assist you with your concerns. Thank you again for taking the time to write to us.

I have a BMW X5 (2012) which I purchased new, it had an AC problem however that wont be fixed by BMW. Here is my story on the X5. After warranty is done at 50K miles this is where all the troubles start. Thermostat failure a 2500$ repair, Burnt Oil smell, fluid leak repair $2500 in 2016 by a BMW Repair service. Took it to the dealer to see if it would resolve and he replaced the same Oil Gasket leak at East Bay BMW in Pleasanton, CA for roughly $2500 in Aug 2017. Now I take it back to the dealer and ask him about the 2 year warranty and he says it is a different issue and I need to spend another $1500 to get this fixed. There is no end to the excuses for bad repairs but I wanted to call out that my experience with BMW and their repair technicians is so poor that they refuse to accept responsibility or address the issue.

3001 bmw 740il - Bought this auto from private party for 4000 dollars as a favor for them. What a piece of junk to try and revive. BMW hides from USA rules in their failures. Beware of the newness and glamor of their models. The truth is we the consumers have to fix and try to accomplish a better product all on our own. This might seem as a bit of **. But buy American built products and German engineering might seem glamorous but GOD loves AMERICA for a reason.

I have a 2011 BMW 528i Sedan. Bought as a CPO, with factory warranty for about a year remaining at the time of purchase. From the beginning, I have noticed that trying to brake moderately quickly at low speeds (10 - 20 MPH) would create a very bad clunk from the front-end. Trying to reapply the brake quickly while the car is starting to roll (driving off) will cause a smaller clunk and a very noticeable vibration of the whole body of the car. Dealer replaced the thrust-rod bushings in the front, but that did not fix it.Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was normal, since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars dont exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. dont exhibit this problem!!Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...I have taken the car to the dealer for these various noises, and the dealer has not been able to replicate these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

This is a complaint regarding lease termination inspection for BMW and outrageous payment that BMW charges for repair. I had an inspection for my BMW 528i on March 14, 2012 for the lease termination done by reps from Data Scan. For some reasons, the inspector refused to give me a repair cost after on-site inspection and suggested to call next day. He pointed 5 scratches on the body though. When I called next day, it turns out it was the phone number of BMW Financial Services. The representative told me over the phone that complete repair cost is $900.00.About a week later a got a statement from BMW Financial Services showing that my repair cost (5 scratches, from 2.5 to 10 long) is $2,700. I have a strong feeling that BMW running a scam, trying to punish customers who do not want to continue leasing from BMW. I paid my charges already but I want everyone who consider leasing BMW what they will face at the end of the lease termination.

I owned a 2008 BMW 335i. My car got caught in fire yesterday and it covered with flames. Luckily I got out the car quickly and nobody is hurt. Its too dramatic and I would never have expected this. I used to love its apparent and the cars handling, even though there are numerous problems I had to deal with (random misfires, water pump, fuel pump and crankshaft position sensor failures). Up to this point, I am hesitated to buy another BMW in future. I Googled and there is a list of news reported about BMWs get caught in fire.

Very confusing when they change network, they dont want to fix it. All BMW dealership tell you different stories. Customer relation is a joke, rude and obnoxious. This is my fourth Bimmer and customer service level is going down. I think BMW been losing money due to airbag recall, now network has change and dont want to correct this issue, very disappointed.

They holding my BMW X5 car over 1 month because there is recall from BMW, and they dont have spare parts, and there is no estimate date for repairing. They just saying sit and wait, no complaining, no compensation for them, they just want to you wait, and do nothing. Even they dont offer BMW car, they offer other makes, which is not equal my car. And worst thing about BMW they pretending to be good company, which is totally lie, and their main priority is customer safe, totally lie. If your main priority was customers safe why did you sell millions cars this public and they put peoples lives in danger, and they dont want to compensate it. Personally I never ever get BMW again, and wouldnt recommend anybody either, they selling not secure cars this public and dont want to compensate it. Stay away from BMW. Honestly.

Have owned Chevys, Fords, Hondas, Lexus, Jeeps, but none of them compared to the Junk of a BMW. I thought Ford was the worst vehicle I have owned...until I decided to purchase The ultimate driving machine against the advice of my 5 uncles who are mechanics. Thought Why not see what these High class cars? I am now a believer that these cars are sold to wealthy people mostly who know nothing about cars other than the reputation they have amongst the wealthy. With under 100k I had a leaky valve cover gasket, which caused my ignition coils to go out and have to be replaced. After that repair the fuel pump needed replaced then following that the injectors needed replaced. Luckily for me, I bought the extended warranty and those repairs were covered. After it broke 100k miles I pulled out of my driveway and noticed a bunch of steam coming from under the hood. After further examination I found that BMW used a cheap assistance black piece of plastic literally comparable to the material a plastic straw from McDonalds is made out of. Well that cheap piece had crumbled. After repairing that problem, the check engine light came on again, from leaky valve cover again, fouling the ignition coils, again. Immediately following that repair... It has snowed and I was sitting in my car with the heater on, when a big plume of smoke came out from under the dash. I immediately shut the car off and located the problem. Hindsight I should have just let the car catch fire and burn to the ground. Turns out that there has been a slow drip coming from the cabin air filter, which dripped down behind the dash onto the heater fan, which made its way slowly down to the heater fan regulator and eventually made its way inside the regulator, which with a well engineered vehicle, should have just blown the fuse. Instead of the fuse blowing, the regulator grounded out melted the connector inside the regulator and melted the wires down to copper wire about 3 inches down the wire harness. When the repairs were finished, hooked the battery back up and started the car, went to look under the hood to check everything going out just to notice a ton of oil that was spewing out of my oil filter housing between the engine and housing. Oh yeah and heater doesnt work still. Next is the heater fan which had no sign of a short but is now fried too. For how great these cars are suppose to be, I would take it from someone who has a familiarity with working on vehicles. Buy Honda, Toyota, Acura, or Lexus. DO NOT BUY A BMW!! Unless you want to ride in a stylish unreliable Piece of Junk. It is fun to drive when it works. However being stranded on the side of the road, especially in a subfreezing climate sucks. I have had as many problems with this car than I have had with an old 1996 Honda Accord with 300k plus miles on it. Theres now only 112k on the BMW and I am driving the old Honda again. Even my 91 Honda crx with 160k miles has had fewer problems than this car. My BMW HAS even had more problems than my old 92 Ford 250 with 212k on it.If you have the money for a BMW, save yourself the headache and get a Lexus or Acura. I will never recommend a BMW to anyone. In fact I have kept 4 people at work from making the same mistake as me. When I get it fixed to drive again, I am getting rid of it. I will never own another nor do I recommend buying one, unless you like to spend thousands and thousands and thousands on repairs or you like to work on cars. The amount of money repairs and maintenance cost, a person could buy 2 cars instead of 1 BMW.

Im a repeat owner of convertibles and on cooler days it is VERY common to place the heater on high when the top is down. I purchased a 2011 BMW 128i convertible with 30k miles in April 2014 and immediately discovered that when the heater was on very high or high for a period the radio will shut down and refuse to work. After an attempt (not knowing what that attempt was) to fix this car the dealer and BMW complaint division refuses to fix it or admit to a design FLAW. Has anyone else experienced this problem. My ADVICE to anyone thinking of buying a BMW convertible - check this out closely or shy away. They will not attempt to fix it nor admit it is a Design FLAW. It is REALLY inconvenient to drive in the cooler weather. Once the radio shuts down the heater must be turned off and returned to cool to continue listening to the radio. Never had this problem with any other convertibles. I will be selling this car!

About two months ago I bought 2013 528i BMW CPO (Certified Pre-Owned). After buying the car overall I have driven the car for about a month. 2-3 weeks ago (that means I had the car less than month and half at the moment) I noticed that the driver seat upholstery has started cracking. The crack was very minor at the beginning and now apparently it is bigger (since very often I vacuum and clean my car I notice little things very easy...). I scheduled an appointment at Pacific BMW (BMW of Glendale, CA) and even I didnt think that I will stock in such situation since the mileage is less than 50,000 and the car is still within warranty and plus additionally I paid extra $7,000 for extended warranty. When I took the car to dealer the service adviser told me that the upholstery is not covered by warranty. Even counting the fact that my car has heated seats (heating elements in upholstery) still BMW doesnt cover such issues and to fix it will cost a lot of money since they have to replace the seat (OUT OF MY POCKET). No way! Its joke! I called BMW customer relations and explained that I just bought the car about month and half ago, that this 2013 528i is my 5th BMW and in the past I had 325i 525i, 328i, 5XX (dont even remember). The girl told me that she will try to do something and will call me back. About a week later received call from Supervisor or Manager of customer relations Kayla (sorry if misspelled) and she told me that BMW willing to cover 25% of the cost. Lets say if the cost of seat and labor is $2000 then they cover only $500!!! And for the car that I owned only month and half within warranty I have to pay $1500. So it was the second heart attack...I explained all the situation her that spending several tens of thousand, within warranty, customer for life... She said that all they willing to do now and she said if Im not going to do the job for 25% she will notify the service manager of the dealer that I change my mind. No way! Its totally rip off! You just barely sold the car to me and dont care about your customers and the facts. NEVER another BMW! I will tell my story all my friends and relatives and let them to decide if they want to face my situation and deal with BMW.

In May 2013, Pawan ** bought a pre-owned BMW (BMW 328i) UP 16BT 8989 and during the sale was assured by the group all other related papers are being transferred from the previous owner to Pawans name - never took place. Formal FIR lodged.

I have had a new rear differential installed on my x3 for $3600. After 4 months and 4000 miles it started to make noises. I checked and it was only halfway filled with fluid. The fluid I removed was black and full of metal shavings. When I took it to the dealer he says he did not see any problem with the unit. So he would not replace it. I was told until it totally failed its mine to own. If it falls while under warranty he will replace. But if it falls a day later it all my issue. You can easily see its wearing too soon but they will not admit it. Where do I go now??? The oil from the old unit that did fail was nothing like this. It brownish and see through, no metal. But I cannot get them to admit this is not correct for such a new unit. They want to wait out the warranty and try to not replace it.

My 2017 330e has less than 6000 miles and broke down while I was out of state on vacation. Needless to say it ruined my vacation having to spend my time dealing with BMW and leaving it in CA while I had to rent a car to get back to NV. 2 weeks in the shop and no loaner car given. BMW offers a reunite program but only 250 miles or under warranty repairs. I call BS! They want to charge me the difference in mileage for the return of my vehicle which is $250. For the amount of money I pay to have this luxury vehicle they can’t get it back to me? I had to get a rental car to get home, now I have to buy a plane ticket to go get it and drive it back? No one will help me and I can’t even get through to customer service. I will never purchase another BMW again. I’m going back to Toyota. They treat you a whole lot better.

As an adult, I bought my first Honda in 2005. It was a brand new top of the line Honda Accord. Since I purchased it I had many issues but Honda fixed it once I was put in contact with the regional manger by giving me a brand new 2008 Honda Accord that matched the one I had purchased in 2005. I only mention that before I begin my story regarding the purchase of the two BMWs that have been a NIGHTMARE.My history with BMW is very lengthy but I am going to try and condense the issues to keep it simple. As a child always dreamt of owning a BMW, and once I was financially able to do so I went ahead and invested in what I thought was the Ultimate Driving Machine. So my childhood dream is and has been nothing less than a Horror Story.In 2010 I purchased a Brand New 2010 X5 with 10 miles on the odometer. I was thrilled to say the least. I didnt have the car 3 weeks before there was a Jack Hammer sound coming from the vehicle, took it to the nearest BMW dealer and was told that a screw came out the bottom and the pan was loose underneath. Soon after that, I kept taking it in because of a pungent Sulfur Smell, unlike a Rotten Egg smell, that is usually due to the catalytic converter, which was of the issues I had with my Honda. The dealer then proceeds to take out the mats in the front and back and actually cut out part of the floor mats and replaced it with some other material and told me that was the reason for the smell. Well that was not the reason because the smell never went away.Keep in mind that this smell was emitting since I initially bought the car. Moving forward, I made enough complaints to BMW NA and finally got them to send an Engineer to take the car apart and see what the problem could possibly be. After being given the runaround by the first so called Specialist, I received a call from her Supervisor, after making numerous complaints, and he was rude and very disrespectful. He told me that the reason why the smell was emitting from my car was because I kept laundry detergents in the trunk and there were traces of tobacco in the car. Now first of all thats a bunch of BS and secondly the smell was strong when the car was new, so how do you explain that. He was so rude and disrespectful in the way he spoke to me, he even hung up the phone on me. It was not a disconnection, it was a direct hang up.I have been hospitalized 3 times for 5 days or more for internal pain in my stomach and the Drs. could not find any reason why I was in such pain and constantly throwing up. I kept telling them that I was constantly ingesting a pungent sulfur smell from the car. My hematologist finally said that I may have been getting ill because of the smell.The car has been in and out the shop for so many things, burnt out internal light from rear passenger mirror, water in the panel where the back light, check engine light, car not accelerating, and then taking off like a jet, almost causing several accidents. The list goes on and on. In December of 2013 in the height of Christmas shopping season when the traffic is heavy and thick, I finally had enough of the BS when the car totally just stopped in the middle of the highway, while cars and tractor trailers almost slammed into me about 5 times, because the car would not drive more than 20 miles an hour.The story goes further than that. But now I was sort of in duress and since they werent trying to acknowledge that they sold me a lemon that has jeopardized me and my family since I bought it, I figured I would get rid of that and buy a CPO just in order to not fight any longer or lose any equity that I had already invested. WHAT A MISTAKE. Vehicle #2 is a 2012 CPO X5 that I got in December of 2013 that has been in the shop more than 10 times and has been there for over a week now as I write this letter.I wrote everyone in BMW, even the owner, his secretary, his Press Secretary and his Assistant. Till this very day, I have not even received an Acknowledgement that they even received my letter. But I know they did because I got a confirmation that it was received. So, although their information is hard to get over the internet, I did my research and got it. So if anyone needs the Email to the President of BMW and his team, you can email me and I will gladly provide it to you.Bottom Line, like many people have stated here, BMW is not living up to their Brand and they need to acknowledge everyones investment into their Brand, not just the elite or a chosen few. As the saying goes: Hey You Never Know and I say this to any BMW executive that you never ever know who you are dealing with no matter how big or small. Its the little people that make the big people. Remember that.

I am not fully sure why BMW thinks they can get away with having faulty engines in over 500K cars for a seven year period but theyre doing it. Now they want me to pay $4600 to fix something they knew was broken? That is utterly ridiculous. How is it that these major car companies can have recall after recall and not be reprimanded or mandated by law to sit a few months or years? Or even have quarterly inspections regarding the quality theyre producing... I was almost killed in a car accident by a semi-truck when my engine stalled on the highway from 70 to 30 mph in under 2 seconds. All I can recall is hearing the screeching of the truck as it fishtailed behind me, not to rear end me. However, I must pay for it? Wow. As a veteran who served over 20+ years, that is a difficult pill to swallow. Whats even worse is how BMW treats you after that.

I own a 2005 325CI with 51,000 miles and I have clear coat issues myself. Unfortunately, I bought the car used a few years ago. I figured I could get some assistance from the customer complaint center because the ** service manager at the local dealership basically told me ** you in a nice way. Both my conversations with management from the dealership and customer service center were futile, no assistance whatsoever. There is definitely a trend with these complaints even with cars that are garage kept. The materials that are being used here are definitely substandard. I have other cars that sit in the same driveway that are older than the BMW, and I use the same cleaning products on them that I use on the BMW and I have no issues at all. I am not asking for a freebie, but I think BMW should give some sort of assistance in these matters and take care of their customers whether they bought their cars new or used. The customer service reps and managers at the so-called Service Center are a bunch of arrogant ** that know nothing about taking care of the customer. If anyone has any info on who I can talk to other than the service center, dealership, or paint reps, please let me know. I am totally frustrated that no assistance was offered.

I just bought a 2000 328I very beautiful car and the first day I drive the car the clutch pedal went to the floor. I checked the fluid and it was fine so I changed the clutch master cylinder and bled the system and it went back to a solid pedal. I cant select no gears when the car is running but when the car aint running I can put it in all the gears. If you know whats wrong with it please let me know what to do.

Firstly, I must state that I have driven BMW for over 20 years til July 2016. Let me start by saying I am a professional taxi driver. I do mainly corporate work. I have tried to build up a nice little business for myself. My mantra was that I provided reliable service in a good, clean car, at reasonable rates. When I went into this business I looked at all the makes and models of cars that would be suitable to deliver the type of service that I was trying to achieve. I ultimately settled on the BMW 520D (The ultimate driving machine or so their marketing team would have you believe). My plan was buy the car in England 2 years old, keep it for 3 to 4 years, writing the depreciation off against my tax liability. The year is 2009. I have built up my business and was going from strength to strength. At this stage I am on my second 520D car as a taxi.I go to Joe Duffy motors BMW Finglas to get a service, as I am due my NCT the next morning in Fonthill. I go for my NCT and the car fails, due to too much oil in the car. Irate, I phone BMW Finglas and I am put through to the Master Mechanic. The gentleman does not have the greatest of English, but after 20 minutes he finally grasps what I am saying and tells me to drop straight over with the car and he would remedy the matter, as it is a simple process to drain a little oil out of the car. While I am still on the phone, the service manager comes on the line and in no uncertain terms tells me I must have put the oil in myself. The said Service Manager then demands that I pay for keeping the Master mechanic on the phone. I laughed at this, and I never went back to Joe Duffy Motors Finglas. After getting this sorted myself by a good garage the car drives very well, with me only having to replace the gearbox, the clutch and cooling system.We now skip forward to 2013. In August 2013 I purchased a 2011 BMW 520D. 2-year-old 50k miles on the clock. Full service history. Service pack and BMW warranty. Beautiful machine. Great drive. Smooth driving experience. The first thing I noticed is that every time I wash my car the headlights blow. This is covered under warranty so no cost to me but I am later informed by BMW that if I keep blowing bulbs they would not be replacing them on an ongoing basis (I ask is this normal to happen, no one can answer but also no one investigates the cause. I will have to replace the bulbs every 2 weeks for the life of the car. This mystery is solved in 2016.) Then January 2014 it all changed. Timing chain went. BMW replaced no charge (car off the road for 6 weeks). Then, oil leak was ongoing for 6 months. BMW said that it was not a leak. It was the engine bedding in. (I was back in touch with BMW every week and down to the garage most weeks and was always told that the leak was fixed) that it was a different leak each time??? It took 6 months to sort the oil leak out. Then 2 weeks later, coolant leak. 2 water pumps and 2 radiators later (I paid for 1 of each then I was told they were faulty). It takes over 1 month to sort the coolant leak issue. Then, diesel leak. In fairness I brought the car down and it was repaired first time. No further leak. Then, timing chain went again. BMW replaced no charge (car off the road for 4 weeks. They are getting quicker. Must be all the practice they have got from the F10 Model). I drive the car from the BMW garage in Naas and as I get to the Esso garage on the Naas road the oil light goes on. I purchase 3 liters of oil. I ring the garage screaming blue murder over this and I am informed by the service manager that it is grand as the engine holds 6 liters and not to worry about it as they had put the correct amount of oil into the car. Oil leak again for 2 months down every week and every week I am told the oil leak is fixed and that each oil leak from then on is a new oil leak. Now we move forward to November 2015. Guess what??? Timing chain goes again. I contact BMW and the car is towed down to the garage. Now the service manager informs me that he has recommended to BMW that they replace the engine to which BMW say NO WAY. BMW look for the work sheet to compare what had been fixed the last 2 times. BMW fix the timing chain no charge to myself (I am off the road for 3 weeks).The ultimate driving machine is back on the road but for how long? I wont be holding my breath. 1 month goes by after the timing chain has been replaced. Now a new problem has arisen. The crank bends, or so I am led to believe, and the bearing disintegrates inside the engine. Back to BMW with the car (oh the joys of driving the ultimate driving machine). I pay 5k to have the car repaired. I get in the car and as I am driving up the Naas road I try to check the oil reading in the car. Its not working??? The windscreen washer is not working??? The bonnet is not sitting right on the car??? There are scratches on the drivers side wing where some village idiot in BMW has leaned on the car looking into the engine and his zipper has scratched the wing (I have pictures of same). I contact the garage and they say I have to bring it back to replace the sensor in the sump no charge.Then I find the heating on the drivers side is not working. BMW said that they did not do anything to the heating (strange that). I have asked BMW for a list of all the parts that have been replaced in my car since I bought it. I am still waiting as details of anything that was repaired under warranty, I am not privy to. The service manager informs me that there is something peculiar with the mileage of my car but stops short of saying the car was clocked. I went back to the garage I bought the car from and I informed him of what had been said and what I felt had been implied. He goes to see Conlans and was told that I misunderstood what they had said to me and what they meant was that I did very high mileage.Does that mean the car is not fit for purpose and BMW the ultimate driving machine is only good for short trips to the shops and not able to cope with long distance driving??? If the car was clocked, then it would have shown up in the BMW service history. My car is serviced every 22k kilometers. If a light comes up on the dash its straight in to be repaired. I still say when the car is running, it is a pleasure to drive. It is now February 2016. The coolant leak is back. The heating on the drivers side does not work. The bonnet is not on right, but I am sure Conlans will remedy this. My insurance company will not transfer my policy onto another car if my own one breaks down again, as I have done so too many times in the last year. My policy is renewed in May. The breakdown service I use has informed me that if I breakdown again before May I will have to pay for towing, as I have exceeded the amount of tows in a year.Coolant leak fixed in June 2016, oh the joy of driving a performance machine. I have never had more than 3 months trouble free driving. At the start of July I had to replace the headlight unit with the module at a cost of 1280.00 (this solves the mystery of the blown bulbs). It is now the middle of July 2016. I am now broken down again on the Howth Road at 12:20 am. The tow truck I have been told will take almost 3 hours to get to me. Finally have the piece of ** car on the back of the tow truck. Did you know that if the engine is not started, the car cannot be simply put into neutral. No this is a BMW one of the finest motoring vehicles on the road today and because of this you have to jack up the car, remove the bottom cover off the engine and release the drive shaft. WHO IN GODS NAME THINKS THIS ** UP???As it turns out, the engine is seized. Overheating??? Lack of coolant. Checked the coolant levels they are fine??? Lubrication either too much or lack of? Oil levels are ideal and before I am asked it is the correct oil recommended by BMW themselves? Mis-assembled? I would have to check with BMW over that wouldnt I? But like asking a burglar did he rob me??? What do you think the answer will be? I have lost numerous accounts due to the fact that I am now seen as unreliable. I am at my wits end. I have tried to be reasonable and polite with both the garages and BMW Ireland but I now firmly believe nice guys only finish the race if they push the BMW car over the line. I have tried not to put my emotions or feelings in this letter. I have tried to just state the facts as I see them. I know I cannot face another year of dealing with this poor service and bad treatment from both parties.I contacted BMW Ireland and had no joy or assistance in any of these matters. I thought I was buying a premium car to service the executive clientele in the corporate sector, how wrong I was? It would have been better to have bought a 10 year old Skoda for a third of the price. At least then I would have been able to keep working. My mileage in kilometers is 315,000. I have calculated that over the last 3 years I have been off the road on average for 1 week per month. I can only assume that whoever is reading this letter, is wondering why I keep going back to Conlans BMW if I have had so much trouble with their work over the last few years. Well here is the answer. I have to keep going back to them as they did the original work and to protect the warranty on the work that has been carried out by them on either BMWs behalf or for work that I have had to pay for.I have asked, on numerous occasions, if I can bring my car to another garage to be repaired and I am told yes you can but you will have to pay for the work to be done even though I have paid through the nose for the work that has been done so far. I have driven BMW cars for the last ten years and I always said that they were the best driving machines in the world. I cannot, in all honesty, say that anymore and who can really blame me? I feel that BMW do not give a fiddlers about customer service and could not care less that their vehicle is a piece of crap. I have now bought an Audi A6 in the hope that it is better than the 520D piece of **. You may have gathered by my letter I harbor a certain amount of bitterness towards BMW and their lack of customer service that I feel has been shown to me. I am now going to setup a twitter account to highlight just how badly BMW treat their customers.

I made large principal only payments that werent even due. They charged interest on this and I have been told by several different car company finance managers including the one I bought it from that they cannot do this, its illegal. I have made many large principal only payments to other lenders such as Toyota, GMC, home loans and none have ever charged interest on this. I contacted the Attorney General of Ohio where their loans are located, the FTC, the DMV Investigations and none have helped me and I do not know where else to go and I do not want the hassle and cost of suing them.

My name is Nina ** and Im based out of Mumbai, India. After seeing the many advertisements on the television, I bought the very expensive BMW 7 series which cost me about 1 cr rupees. I bought the car in Nov 2009 and I have used it very carefully and sparingly without giving it to a single driver. The car has run only 18000 kms so far and has been regularly serviced by the authorized service centers of BMW on time as prescribed by the BMW company. Last month in July I drove my car from Mumbai to Pune and it was a rainy day. I parked my car and went to stay in a hotel overnight with all doors and windows completely shut. When I came to the car the next day, I found that my car was completely flooded with about 40-50 liters of water only on the left hand side of only the back side.We used 1 liter Bisleri bottles to remove and we removed water for about 2 hours manually from my 7 series BMW. When the water was completely removed, we started to drive back from Pune to Mumbai. Only drive back I noticed that the car was filling up again as fast as about 10 liters in 30 minutes so we stopped the car every 30 minutes to empty the car of the water. We were very worried for our life while this was happening as we were worried that the water in the car will interfere with the electricals of the car and the car could catch fire.However, when we returned, we sent the car to the authorized BMW service center - Navnit Motors. They told us that the water had filled up inside the car because apparently the car has some vent which sends the rain water out of the car. However this vent got choked so instead of the rain water going out of the car, it started coming inside the car. Now I dont understand this - as this is the basics of any car. I have never heard of something like going happening in even small segment cars like Tata Nano, Fiat Taxis, Hyundai i10, etc, Maruti 800, etc. I cant understand how a luxury car like BMW 7 series can get something so basic wrong wherein a car which is regularly serviced by the BMW authorized service centers can flood up during monsoon from inside and make its passengers do work like removing water from the car and throw it out of the window. Its supposed to be a luxury car which is supposed to give immense joy and that is why they are charging a hefty price for it. But what I have experienced is barely joy. Sir, I need your help in getting justice as BMW thinks that it is my fault that this has happened to me and they have raised a service repair bill of 38000 for this and along with it they have raised a bill for million other things which were not wrong in the car and they are saying that I need to pay them 150,000 rupees for random other jobs which are as crazy as this. Sir, how do you recommend that I get justice? I feel cheated by BMW as I feel that Ive been sold a faulty car and they are not responding to my email.

I bought a brand new BMW X5 on Dec 12/08/2019. On 3 day itself it went of wiper fluid. Later week the windows stopped working while closing. Handed over the car to service. They took a week saying that replaced rotor, motor. After that it was delivered back to me but issue still exists then they took the car back again. Said that there an issue with computer diagnostics. I called BMW to replace the vehicle with these many issues in two weeks and I cant feel comfortable with that vehicle anymore. They said that we cant able to replace it. Dont know the reason. Please help me out how to go legally against BMW for the brand new vehicle that has these many issues in two weeks time.

Purchased a CPO 2006 X3 with 13K on it in 2006. Car now has 103K on it. First time buy of a BMW for us. Have owned many different brands (Ford, GM, Dodge, Audi, Honda) and I have never had anywhere near the range of problems that the BMW has had with any of them. Car was back at the dealer every 3 months like clockwork over a 3 year period for a different failure each time. Everything was fixed under the extended warranty that comes with the CPO cars (thanks God!!) and the dealer has been very good at fixing each problem. But due to the wide variety of failures, whatever confidence I had in the ultimate driving machine is long gone. Car is used for commuting to work daily for my wife and has always been garaged. The list of failures fixed under warranty: Torn engine mount, Sunroof controller failed, heated steering wheel failed (which also required a new airbag due to chaffed wires in the steering wheel), failed engine computer, failed rear wiper motor, water in the high mounted LED brake light, failed drivers seat position memory module, rear passenger door lock failed, broken rear coil spring and there is an oil leak around the oil filter housing (something that I learned is very common and an $800 repair at the dealer). The things that I had to fix myself once the car came off warranty: Failed front drive shaft CV joint because the boot cracked and slung out all the grease and the other rear coil spring broke. While replacing the drive shaft I found that the steel used in the car is very cheap. I sheared off a bolt head like it was made of butter while removing the front suspension strut. BMW makes very nice cards out of very poor materials. The interior of the car is not holding up too well either. The seat vinyl is cracking and some of the bezels around the switches in the door panels are peeling off a layer of plastic. Last BMW Ill ever buy.

Self-adjusting strut replaced, after replacement the strut would not inflate; $900 part. Next, they stated it must be the modulation computer; replaced $900, still did not inflate. Next, they said it must be the pump, $900. Still did not work. This cost a towing fee of $200 also, the vehicle had been in their shop for the six weeks. They have now returned it to local authorized BMW repair center. The strut is deflated, causing all struts to deflate making the car undriveable without destroying all struts. Now after paying them, they tell me to drive the x5 back to them and they will take a look at it.I had to rent or borrow for seven weeks. I have paid them because they stated the x5 was repaired, but after paying them and going out to pick up my car, drove to city where I live and by the time I arrived, the struts were deflated. Now it sits having to be towed again to Little Rock BMW for $200.