There are so many issues reported for this vehicle (BMW 745), they have become essentially worthless, so my issue is not with any particular problem as most have been stated already. My issue is that when is BMW going to be held accountable for not doing their own issued TSBs when the vehicle was in for service and still under warranty. Okay so now I will state a particular problem (like we need another). COLD CLIMATE CONDITIONS TSB S.I. B11 01 07 October 2007. In a nutshell it states that in cold weather conditions, the crank case ventilation valve may freeze causing a leaking oil filler cap, leaking or broken valve covers to complete engine failure. What does BMW mean by extremely cold climate conditions, by reviewing forums etc. where the problems have been reported. This extreme cold area appears to be anywhere that it might snow! Being located in central Alberta, Canada is now apparently the equivalent to being in the arctic circle, then again so it would appear for locations as far south as Michigan. One must wonder where the BMW engineers developed the car, my guess Germany, but alas it would appear that Germany must have been unseasonably warm during the testing of this engine. How this is not a mandated recall is beyond my comprehension. But wait it gets even worse! So the valve gaskets start to leak in fall of 2013, I take it in for the repair and the work is performed, but leak persists, then it is discovered that the BMW dealer here in Edmonton supplied, standard valve cover gaskets, not the gaskets referred to in the TSB issued in 2007. Being Edmonton, why would they even supply any gaskets, that were not cold weather approved. Its just not an issue with the 7 series as it also exists in the 6 and 5 series. When it comes to the X5 AWD, where does BMW think their North American customer base is... California? I am the original owner and the car has all off 114,000 Kilometers on it. Does BMW make a good car... no, do they care... no, would I ever buy another ....no. Would I recommend anyone buy one... no. Hopefully this complaint will be read by people doing research prior to purchase and they can avoid the incredible frustration of being a BMW owner.

This is my current car. I have had it 8 years. It is a 2004 E46 BMW M3, I think it is the most beautiful of the M3s (probably biased). It is such a fast car and can quickly lull you into thinking 100 mph is 50 mph. The brakes and handling add to the effect. Always keep an eye on the speedometer! Its 2 door sedan bodywork is very practical. There are seat belts for 5 inside. My car has unusual Caramel leather upholstery with Birds Eye Maple wood trim. These M3s are starting to go up in value which is a nice surprise. I would recommend that anyone that can should invest in a M3 now before they increase in value much more.

Recently purchased 328i a month ago and was very excited! Had a big rain storm, the car was somehow flooded, floor and carpet completely soaked. Now the car will not start! It just completely shut down. Steering is locked. Has anyone had similar experience? I would like to know if even worth keeping now. Would like to purchase another BMW, but skeptical. Repairs are outrageous!!

I purchased a 2005 X5 last week that had been in two accidents from BMW of Oyster Bay located in Oyster Bay, Long Island. I traded in my Volvo XC90 towards purchase of the 2005 X5 grey color SUV. I brought the truck to my regular mechanic to get new front tires and my mechanic found and showed me the left and right front axles were shot and it was dangerous to drive the vehicle. So I replaced them, cost me $850 for parts alone plus labor.My mechanic also pointed out it needed lower ball joints and front control arms so I brought it back to the dealer and raised hell, How can you sell me a vehicle with all these problems? They sold me a piece of junk. They sold it to me for $16000 less my trade. I laid out 8402 dollars for the balance due. They are now fixing the vehicle and called me today to let me know they ordered air bag parts. They wont be in until Thursday. Also, I gave them a list of all the problems that have to be fixed. The drivers door has a rattle in it and closes sloppy. The front end is shot. They gave me loaner car while I wait till they fix it. They sold me a lemon.

BMW is the worst brand vehicle. Always needing repairs. Have spent over $100,000 in vehicles repairs. Don’t recommend anyone to purchase BMW. BMW X5 especially Mechanical, Transmission, and Engine issues.

Im owner of BMW X6 5,0 Xdrive (2009). I bought this car like a new one. This is my third BMW. After 63 000km BMW service-car repair-a new engine. Because the car big, oil losses. After this repair many times Engine Fault on my board computer BMW X6. After Engine Fault a complete loss of power. Very danger! Every time in BMW service they told me... Dont worry.. we will repair it. After BMW service -car repair - a new both turbo there - but next ENGINE FAULT, BMW service-car repair- a new injections there - but next ENGINE FAULT, BMW service-car repair- a new cylinders, but next ENGINE FAULT, BMW service-car repair-a new injections again, but next ENGINE FAULT. BMW service-car repair-fuel pump, but next ENGINE FAULT... BMW service-car repair both catalysts and more other parts... but ENGINE FAULT.. is still again and again there! The inappropriate condition of the car (BMW X6 5,0 xi) has several times put not only the lives of my family and me at risk but threatened also the lives of other drivers on the road. All these extremely risky situations were caused by repeated errors in the engine when in use followed by a complete loss of power. Dont buy BMW, if you love your life and your family!

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

I bought my R1100RT brand new in Oct., 2000. i rode her daily back and forth on Los Angeles freeways for a year. I put 31,000 on her during first year. She handled very well in rough traffic: stops on a dime and has the ability to power you out of tight spots like a rocket if need be. I rode her recreationally over the next couple of years, and due to knee surgery, I had to park her in my garage over the 2003-2004 time period. Occasional starts during 2005 ended with a dead battery, and her sitting quietly in my garage until the spring of 2012 (yes 7 years). I FINALLY put a new battery in her and she started up with a chug, until I put fresh gas in her. She rode like a champ and I had her serviced within a week. I've put almost 800 miles on her in the first two weeks of bringing her back to life and she hasn't missed a beat. I was thinking about trading her in for a new R1200RT, but after riding her and enjoying the looks of onlookers, I don't think I could ever get rid of her. This is one great machine built by one great company. If you have one; keep it.

BMW Financial has various rates at various times when shopping for a car. So make sure you take your time, then jump on your auto of choice when you can get a good interest rate. The website for BMW Fi is NOT user friendly. Every time you want to get online you need to ask for a code. Then hopefully enter the code in the time allowed, or you will start over. The courtesy and friendliness of BMW Fi can be a lot better than it is. Overall, I would certainly not recommend them, but this is what is offered at the dealership. Ive had 3 car loans with them and they are all problematic in one way or another.

3001 bmw 740il - Bought this auto from private party for 4000 dollars as a favor for them. What a piece of junk to try and revive. BMW hides from USA rules in their failures. Beware of the newness and glamor of their models. The truth is we the consumers have to fix and try to accomplish a better product all on our own. This might seem as a bit of **. But buy American built products and German engineering might seem glamorous but GOD loves AMERICA for a reason.

I purchased a BMW 120i Cabrio from the local distributor Spanos Hellas. I paid 35000 euros for a used car and this year I wanted to drive it to Switzerland and I asked for the certificate of conformity which is required and they asked me to pay 150 euros to give it to me. I believe it is ridiculous to pay for a certificate that should be included in the car papers. Please let me know if there is another way to obtain this certificate. Its not a huge amount but I find it totally unacceptable and I will seek legal advice for this issue.

Yesterday afternoon 4pm my car X5 2018 suddenly stop at middle of highway. I’m so nervous and scare. It was so dangerous. I was two boys still small, my boys nervous and cry make my feelings more panic. I dunno what to do. So I use my car call out road assistance for help. But they said my car no under registers???? My dealer ignore me. She said, I cant do anything. You have to call customer service yourself. This is the service from BMW. I bought this car at auto Bavaria Glenmarie with Adrienne (**). She ask me handle myself. Omg???? This is nightmare for me in my life and nobody help. I call toll free number. A Malay girl Zurah ask so much question is not related. Is this important? I’m customer. New car X5 breakdown in middle highway. Didn’t care help but ask so much question and ask and ask again. Then reply me ask me wait???? Ok I wait. Nobody call me then I call again. Another Malay (Ekin) answer the phone call.Still the same. No help and ask me wait???? Omg???? I wait and wait already 3 hour. BMW this your breakdowns service? Then I call again thats lucky I speak to a young man call Jeff from customer service dept. He help me. At last I feel safe. He arrange a torn truck & a taxi for me. Thank god he so kind. But I already been waiting middle of roadside with kids 4 hour. My life so dangerous. I just wanna cry???? My kids & me are hungry and I’m fall sick. Suddenly stomach pain and vomit due wait too long and panic middle of road. And all my appointments & dinner in Penang cancelled. Is a nightmare for me BMW... Hard for me to trust your service again.

My overall experience with my BMW 4-Series Grand Coupe model: sports ride, awesome performance and sleek style. I like the navigation package because visually it is appealing and has several functionalities that are easy to use. The heated steering heats up to a comfortable setting for my hands. The heated seats, front and back, is extremely useful for my family on cold days. The seats are typical for a sports car. However, for a BMW, I expect that the seat should be more comfortable. Right now, the seats are too hard and very uncomfortable. I do not like the seats at all. In fact, I use Anne sit on a cushion in the not comfortable.

Our BMW M235i coupe, was involved in an accident, another car hit it from the back, so they are responsible. The car has been sitting in the body shop for over 2 months as it is missing one piece that BMW USA does not have available. They are not giving us any estimation as of when this piece will be ready but minimum it could be another month! And in the meantime not compensation for the lease payments while we are waiting for that piece from BMW! It is unbelievable that BMW leases cars that they dont have the all the spare parts available and they expect customers to continue renting a car until its ready! Over 3 months or more... Also their customer services is appalling! They dont bother to even be nice or understanding of the situation.

I have gotten incredible service from BMW, very customer oriented. The car is, of course, very enjoyable and has had very few minor issues over the 4.5 years I have owned it, and I bought it used. This is my third BMW and have never been disappointed.

It sounds like a tractor and it drives like one. Engine is struggeling under 3000 rpm and above it, the vibrations are so severe that you will think twice about driving above 60 miles per hour for extended periods of time. The Rotax engine is the worst engine I have ever driven. Good for your lawnmower but that,s it. And, in my opinion, not worthy of the BMW badge.Pro,s: it is reliable, cheap to maintain, and easy to handle.

I got a brand new 2022 X5 on Dec 22, 2021. After just 1000km drive, the engine light turned on and my car has been in dealership since 5 days ago. Such a frustrating experience with BMW. Perhaps other German competitors are more reliable. I wish I had not gotten a car from BMW.

At the end of the 4th year, my front windshield rubber sealer started cracking and falling off - small cracks on the back window as well. I talked to my dealer and I was told, It is normal. Ive never had such normal experience with other vehicles - Ford, Nissan, Lexus and Benz. It is not covered under warranty. I was told it is not even a service provided at the dealership. Id be better off if I just call an auto glass shop. I strongly advise BMW to use better material for the sealer.

Read a few previous posts on BMW lease buyout. I had a buyout price of 33k. Was offered 27k buyout at the end of the lease. The price was still too high compared to Market so I turned the car in, terminated the lease and paid $375 disposition fee. Now the same car is listed at 23k CPO. I approached the dealer to buy it but they refused. According to the dealer BMW and financials services are not allowing them to sell the car at the listed price 23k to me. I would have to pay 27k. The dealer is completely transparent about bmw’s poor practices. According to the dealer BMW and FS don’t want to expose this practice as all previous customers will demand a price adjustment. BMW FS is extremely aggrogrant and says it’s an issue BMW NA and dealership need to address. Dealership is willing to sell if I register at a different address. BMW NA will not respond. The brand is untrustworthy. Period.

Do not buy any BMW products at all. It is not a suggestion but it is a warning as you will regret if anything will go wrong. They are only profit oriented company and do not show any sympathy or care about their customers or general public. My brand new X7 was on fire last month without any indication on the dashboard. Me and my entire family (including 2 kids and 2 senior citizens) were in the car when the car started throwing smokes without any indication. I acted on time and stopped the car and we all left the car. While taking out my 4 years daughter from the car seat the car literally went on fire from the engine. It was freezing cold day with a single degree temperature and snowing and we all were standing outside until the fire dept arrived. We we all lucky that we survived without any physical injury but mental trauma was never less after that incident.I called BMW NA and filed a complaint to start an investigation as I also saw an article sent over by my friend from CNN where BMW is being sued in South Korea for the same engine fire issue. They acted so negligently that on the scheduled inspection day the public relation officer called me and told me that they didnt get an access of a car from insurance company as it was not communicated with them...Seriously? This shows how lightly they took the entire incident. In the end they wanted to offer me 2 month of lease payment and wanted me to buy or lease new BMW and sign a contingency not to disclose this information to NHSTA or any other places including social media. I declined their charity and chose to go out in public to educate them not to go for BMW brand. It is a known issue of BMW that their cars go on fire lot more frequently than any other manufacturers.DO NOT BUY BMW...THEY ARE VERY PATHETIC IN CUSTOMER SERVICE AS WELL AS PUBLIC SAFETY. SPREAD THESE WORDS OUT TO AS MANY PEOPLE AS POSSIBLE AS I CANT SUE THEM AS NY STATE LAW DOES NOT HOLD THEM RESPONSIBLE BECAUSE NO PERSON WAS INJURED PHYSICALLY. IF YOU NEED ANY OTHER INFORMATION ABOUT HOW BMW IS BEING SUED THEN GOOGLE HOW THEYRE BEING SUED IN SOUTH KOREA AND IT WILL SHOW UP...

I own a certified BMW 335d. In June of 2015 the check engine light went on for the Diesel Exhaust Fluid Tank malfunctioning. This is a device that is needed to make the car USA emissions compliant. I was told by my dealer that the part was on back order for 2 weeks and to continue to drive the car. After 2 months I decided to call BMW Customer care to let them know I needed to register my car in California in October and it needed to pass a smog check. With the check engine light it will not pass, thus making my car fall out of registration. They told me they would help me. After numerous promised dates for the part to fix my car, they told me mine was on top priority and I would get the next one in from Germany. I spoke with my dealer and they told me that since my part was ordered, they received 5 at their dealership that went to other clients that were ahead of me on the list. Their cars did not have the same registration issue as mine, so the priority for those cars to get fixed should be lower. I was not told the truth by BMW of North America. The next one is plain and simple--the next one. BMW of North America is saying it is the field representative that is responsible for the dates and the dealer is telling me it is BMW N.A. Bottom line is they lied to me that I was on top priority and they are giving me the runaround. As of today I am stuck with a car I was told to drive that is now out of registration. Its really nice to make car payments that you cannot drive. BMW absolutely does not care about the customer and they are trained to give customers false answers. They are quite rude on the phone as well. They say I understand, when they really dont care and want to get you off the phone. The customer care department has no real information and they are just put there as a facade. It comes with great pain to say this as the cars themselves are really great cars, but DO NOT BUY A BMW. Great cars, HORRIBLE CUSTOMER SUPPORT.

My wife and I purchased a 2014 BMW X3 xDrive 28i in August of 2014. The car we chose was a certified preowned car, meaning it had low mileage and additional inspections/warranties applied. We purchased the car with about 7k miles on it and it was a good car for the first few years we owned it. In the last year, we needed to replace several expensive items including the oil gasket, most of which cost upwards of $1k plus. The final straw was the transmission dying. My wife was on her way home from the store when the vehicle gave her a Drive Train Malfunction warning and urged her to pull over and stop the vehicle. Once stopped, the vehicle would no longer allow itself to be shifted out of park. We managed to get it on a flatbed tow truck and then to a repair center. The repair center diagnosed a faulty transmission which baffled them as the car has less than 90k miles on it and had been maintained fully by BMW certified techs. The fact remained, however, that it was indeed the transmission that would need replaced.If we had decided to go this route, the cost would be roughly $6k and a month of time if we went with a third party repair or closer to $9k if we went with a dealership. The car at this point in its life is worth roughly $10k, so neither repair is worth it. So essentially, were left with a very heavy paperweight that we now must dispose of. Ive had low end beater variety Mazdas last twice as long as this luxury vehicle. I will not be purchasing again and will be warning anyone I can get to listen to me off of BMWs going forward.

After buying a BMW, I was getting some indications that some general service work needed to be completed. After bringing my car into the local BMW dealer, Bill Jacobs BMW, my work was completed under warranty as well as additional items that they told me that needed to be fixed. Some of the items like brakes were also fixed and I was told that they were covered with the maintenance agreement that came with the car. I was surprised to learn that brakes were covered because they are not normally covered. I remember being told by the staff at BIll Jacobs BMW that BMW maintenance agreement is real good and covers a lot of stuff not typically covered.A month or so later, I was getting calls from Bill Jacobs BMW letting me know there they had additional service recommendations. I did not ask for their recommendations. I did not initially come in due to other commitments. After their persistence in calling me (they called at least 3 times), I agreed to bring the car in for the work. At that time, my battery was going defective and I asked them to look at that as well and I was told it needed to be replaced. I was asked to sign an agreement authorizing them to work on my car. Those were the exact words used by the service advisor. I signed the agreement. Never at one time did he say, These are the services we will perform in your car and this is the cost for the service for each issue. It was simply, Sign the agreement to authorize the work. When I went to pick up the car after the work was completed, I was astonished when I was handed a bill for almost $1360. I refused to pay the bill as the dealer never told me this service was something that was to be paid for. The service advisor never went over the estimate outlining what the costs were. The whole time, I was under the impression this was warranty work. Afterwards, they showed me the work order with prices but I assumed they were what were being billed back to BMW to cover the cover their costs. I figured if I were paying, it would have come up somewhere. They were very deceptive but released my vehicle without any hesitation. I received a phone call from Grant **, the GM. He was condescending during our conversation but willing to knock off the a few hundred dollars as if he was doing me a favor. I still felt since their employee was not upfront and the charges for the services they provide were extreme compared to what I could have purchased the services for elsewhere, I did not feel like they were being fair. I was willing to pay some of it but when he agreed to knock a bit off, it was a take it or leave it.I went out of town for a few weeks on a business trip. When I returned, I received a call from the Naperville police who were threatening to arrest me for theft of service if I did not come up with the full amount in 36 hours. After I consulted an attorney who advised me that this was a civil matter and not a criminal matter, I decided to tell both the police and Grant that I would not be bullied by them. Then a warrant was issued for my arrest. Now I feel as if Bill Jacobs BMW as well as the Naperville Police department for getting involved in a civil dispute is bullying me. How could it be a criminal offense if they released the vehicle? I never demanded it or threatened them in any way to turn it over. So how could I have stolen something? I would think they have an obligation to explain their services and be abundantly clear when work is being done outside of the warranty. Both the service manager and Grant ** hung their hat on the fact that their guys are well-trained so they were assuming the misunderstanding was on my end. But it does not matter how well-trained their guy is because he did not disclose that I was responsible for the repairs regardless of what was signed.Furthermore, as far as the police investigation, there really was not one. Bill Jacobs BMW filed a complaint and I was arrested. There was zero investigation. Even when I spoke to the officer who issued the warrant after I told them my side of the story, he said, They said that would be your response, that it was my word against theirs. Seriously, how can they investigate my word against theirs? There are only 2 people who know for sure what happened: the service advisor, Brad, and myself. The service manager and general manager who were so very confident that Brad indicated these were paid for services were not present during the discussion when the car was dropped off.

I just bought the car in Sept 2018. It has been in dealership service 5 times since then including a TWO MONTH stay that I just picked up yesterday. Had to call today because engine is stuttering on highway AGAIN and need to take back in for additional service. The dealership has had the car in repair status more time than I have been able to drive it! Total lemon in my estimation. I am paying car payments but cannot drive the car.

I lease a $120,000 750xi and have had nothing but problems with this car. The car has been in the shop over 10 times including the recent 25 day trip where they replaced the engine!!! On a brand new 2016 lease never owned before. BMW refuses to make my payment for me. They are the worst company I have ever dealt with in my life. They lost my car once, one time gave me the car back with a flat tire. The list goes in. THE WORST COMPANY EVER.

I would like to share my disgust and aggravation with BMW Assist. Last night, after dropping my son off at soccer practice in South Florida, I placed my dog and my purse in the front seat of my BMW X5. I proceeded to close the door and walk over to the driver’s side. To my disbelief, all the doors were locked and my dog was stuck in a stifling hot vehicle. I called BMW Assist frantically, requesting that they open my door. They asked for all my information including my address, vehicle VIN, etc. The only information I was unable to provide them with was my enrollment date (as all the paperwork, along with my dog), was locked in my vehicle. I begged the woman to ask me any other security question. She said “sorry, I can’t help you”. I told her my dog was dying and suffocating in the vehicle. She said without this information she was unable to send a signal to my car. She was rude, unsympathetic and didn’t care about my dog’s well-being.We called the police and the city sent a fire truck and policeman to assist in saving my dog’s life. Luckily, however, my son was able to sign into our account, from home, and retrieve the necessary information before the police needed to get involved. I was so upset that I called both BMW North America and BMW Assist. I was told that this was a security measure to avoid theft. I would rather my car be stolen than to lose a life. What would the woman have done if it were a baby? Let the baby die to avoid potential theft.I am sorry, but I choose life over theft. I was also told that the woman could have opened the vents in my vehicle but never offered to do so. BMW Assist supervisor also told me that she should have informed me with an officer at hand, that she would be allowed to send a signal. Neither step was, however, taken. I am very fortunate that my dog is alive, but unfortunately from no assistance provided by BMW. This is unacceptable and procedures and policies should be established so that this never happens again.

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my sons Subaru. Also they dont provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isnt impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I dont have that new car joy. I dislike my car and will never buy another BMW.

BMW refused to provide oil change according to contract for 4-year maintenance agreement. We had and still have problems with squeaking brakes. BMW respond this is normal??? I do not recommend to buy BMW. It used to be good a long time ago. No more. My friend just took my advice and bought Korean car. In my opinion and many BMW customers reviews stay away from problems.

Total bill: over $5300. First, they had my car for close to six weeks. I had a problem with the computer, 4-wheel drive sensor, maintenance for 65000 miles, and key switch install. Second, I asked for the oil to be changed and 65000 mile tune-up. When I got it back my computer said that it had not been changed and it was a quart low. Third, I have dents and scratches on the car that did not exist prior. Fourth, the steering wheel now makes an annoying sound when you turn the wheel. Fifth, the heat knob on the dash was broken. It did not exist prior. Sixth, they turned off the ability to update the system through the i-drive. Seventh, the 4-wheel drive sensor still comes on.Eight, I was charged hours of research--shouldnt they already be a BMW expert? Ninth, they lied and said I could be not reached was the cause of the delay(s). Tenth, I asked for the used parts they supposedly changed and they said they were not available. We didnt think youd want them. Im thinking of filing suit, but dont know an attorney or group that would help. Any suggestions would be helpful even if you tell me Im wasting my time. Please email: **.

After driven 2011 BMW 328i, having issues with faulty transmission. Vehicle has only 112,000 miles. Engine light on and the message says transmission malfunction. Also ABS system not working. OBD scanner will not clear the issue.

I have a 2015 BMW 650i Grand Coupe. BMW offers one type of low profile tire. I am on my fourth front tire, because of a bubble forming on the side of the tire from driving on LA roads. I was offered wheel and tire protection when I purchased the car, but turned it down, because I have never experienced this issue on any of the other many cars I have owned. When I wrote to BMW North America, they dismissed me completely, offering nothing. My car is in mint condition, the magnesium wheels are perfect, so it is not from driving abuse. BMW have left a bad taste in my mouth and I have had to spend $1,700 in 18 months on tires. Never again.

Bought used BMW 545i with Extended Warranty. Oil leak fix was contingent of sale. Told it was fixed then kept seeing leak. Then two weeks after having car back the transmission would not go into reverse also asked that the oil leak be addressed AGAIN. Was told by first dealer that the transmission had low volt error cause by bad battery and needed to be replaced ($300 not covered by warranty). Kept calling to get car back and was told they did not know when they would get to it. After 1 week of them having car and only the battery being replaced, had transferred to another dealership to actually have someone work on it. After the new dealership got the engine apart to find leak they kept finding things wrong which had to be ordered and in the end they had the car an additional two weeks. Was in for service 3 of 5 weeks I owned the car. When I got car back the Idrive (radio) did not function. Was told that it was not functioning when it arrived, later found out that the first dealer corrupted the program (killed the radio) when they reprogrammed for the new battery. First dealer would not pay to replace the battery. After getting car back without radio discovered a coolant leak. OF COURSE not covered by warranty, $1500. Wife got a flat and took to replace at Dealership. When we got the car back, the Tire Pressure warning was on still. Dealer said tire pressure is reset through IDRIVE (radio) so they could not reset it because the IDRIVE was broken. Later the transmission AGAIN stopped going into reverse, this time BMW did cover it. Started seeing fluid leaking from transmission. Later found out from Independent repair shop the battery was not the cause of transmission fault, nor the fix that BMW did. The Hard Plastic transmission pan had a micro crack which would leak slowly and then cause the transmission, after about 2 weeks, to be too low to operate. AGAIN fix and not covered by warranty.

Bad customer service. Gave me defective car. Now they are not ready to take it back. Its my suggestion to every one never buy BMW especially from BMW NEWPORT. Very rude people. Contacted so-many times to sales manager and service but no one is ready to help. This is the worst experience of my life. Spend $52000. Car is giving the problem from day 1. They not even fixing it properly in one and half month. Car been to service station more than 6 times and still have the issue. Please suggest me what to do. Im very disappointed.

I am not fully sure why BMW thinks they can get away with having faulty engines in over 500K cars for a seven year period but theyre doing it. Now they want me to pay $4600 to fix something they knew was broken? That is utterly ridiculous. How is it that these major car companies can have recall after recall and not be reprimanded or mandated by law to sit a few months or years? Or even have quarterly inspections regarding the quality theyre producing... I was almost killed in a car accident by a semi-truck when my engine stalled on the highway from 70 to 30 mph in under 2 seconds. All I can recall is hearing the screeching of the truck as it fishtailed behind me, not to rear end me. However, I must pay for it? Wow. As a veteran who served over 20+ years, that is a difficult pill to swallow. Whats even worse is how BMW treats you after that.

2010 328i Horrible Car - Bought a BMW 2010 M package, the whole 9 yards. 700 miles - Driver side head light fails. 3,800 miles - Transmission jerks (needs update). 5,600 miles - USB stops working and needs replaced. 10,900 miles - Front rotors are warped and needs new rotors and pads. 21,200 miles - iDrive fails (the screen goes red). 27,300 miles - Rear left driver side malfunction on tail light (LEDs failed). 27,900 miles - Loud clicking at idle (alternator failed and was replaced). 28,400 miles - Car would sound like a diesel (all injectors were replaced). Finally had enough, I traded the car in after all these issues.

I had my car serviced and a day and a half later after I paid 1800.00 to fix it, the same lights came back on. I took it back and they tell me it cost another 11,000. If I knew it was going to cost that, I wouldve fixed it for the 1800. I also had a oil change and the same oil light coming on and they didnt put a sticker up for my next oil service. I feel like they took advantage of me being a woman. I have all the texts that the service guy was texting on my car for poor service they did.

I bought this car for its luxury and comfort for mostly highway use. To my surprise, its amazing on the twisty turny roads too! Im a lifelong auto enthusiast who will now have trouble driving anything but German luxury going forward.

I brought my car in for an issue dealing with the airbag light illuminated on my dashboard. After being given an appointment 3 weeks after I asked for one, I was told that it was a seat motor issue and that the car thinks there is a passenger in the seat and will activate even if none is sitting there in an accident. The repair would cost over $1500. I rejected the offer but asked if they could take off the warning light. They said that it was impossible, that only if they repaired it could that happen.As I was waiting for the return of my car, they told me that now my passenger window wouldnt go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told Thats the price. $250. I paid.When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

I just want to say I love my BMW and have never had any problems with my car. It has run beautifully since the day I bought it used from a private party with 48,000 miles on it 2 years ago. I only have 1 major complaint and that is the underside of the front bumper being that it seems to be too low. When parking, those cement stoppers? The car will easily park where the bumper is rested above the concrete stopper which is normal parking. HOWEVER if you do this BEWARE, because when you back out? KA-KLUNK! Sounds like someone was thrown into your vehicle but no, theres a piece under the bumper that gets caught on the cement piece and when you back out it gets caught on your bumper and nearly pulls it off! This has happened too many times to count as you cannot see the cement bumper and should not have to and should be able to park normally.The result is a separated bumper which will eventually get torn off. Ive had to have mine reattached several times. The clips have been broken numerous times and it is now held on with a strong black wire and the bumper has literally been screwed on. Unless I nearly park 3/4s of the way into a spot or back in it will inevitably happen again. Other than that the front seat does not recline flat. At best it reclines to a 30 angle which is weird for a luxury car.Otherwise I love my BMW. People dont understand these cars are very complex and technologically advanced. If taken care of properly... (using the proper grade fuel, proper fluids, etc.) Your car will run as good as the day it left the showroom. The red no in between with these cars, if somethings not right it wont run like crap. It just wont run at all until its dealt with.

I purchased a BMW 228i from a authorized BMW dealer and right after one year with 12000 miles on it the original Pirelli tires on the car split from the sidewall. I know for sure that I didnt hit the curb or anything and the car is always garaged. When I spoke with BMW they said they cant do anything about it and you need to contact dealer. So I contact my deal and he said since you didnt purchased any tire warranty with us we cant do any thing and you need to pay $400 to replace the tire. Since it was important I went ahead and spend $400 for just one tire.Now its a month passed and the exactly same thing happened on another tire and this time I again contacted BMW asking if there is any manufacturing defect with the tire or wheels. They opened the case and asked me that we will take 3 days to revert back with the case. Its already 1 week passed and they never bother to revert back to me on whats going on with the case. Couple of days back I called customer service and they said its being assigned to the service manager Matt ** in BMW and if you want you can call at his extension otherwise he will revert back to you. I called at his extension 3 times. Left a voice message but they just dont bother to at least call me back and tell me we are working on it. It feels like they just dont care about they customers, not sure if they are working in the office or not. THE MOST PATHETIC customer service from such a big company.Now that not over, this time I went to discount tires for this tire issue and they said if you are at tread count lower than 2/32 (which is 8/32 since the new tires are at 10/32) since you purchase the new car which and if it is a run flat tires Pirelli (Original tires from BMW) will replace it for free and if the tread count is lower than that (8/32) it will calculated as pro rated basis. They called Pirelli themselves and give me after pro rated calculation. They gave me $100 back and also replaced it with new tires. Now when this happened to my another tire neither BMW or their authorized dealer (Ralph ** BMW), that you will get the pro rated amount back. It felt like Ive been cheated by BMW and their authorized dealer.

I bought a BMW 530e 2019. Car drives fine. However, mileage is suppose to be 68MPGe. I get 48 MPG, and thats with using the battery to the fullest, driving only Econ Mode, and keeping most of my trips less than 16 miles. Ive received 2 recalls on the car already... Also, called local dealerships (Norwood, MA) for a scheduled oil change and to handle the recalls. I cant get into to the dealership till about 3 weeks later with a loaner. If I had a cheaper: Toyota, Honda, Nissan, that definitely is not the case. Those dealers can accommodate in a few days. Ive found you dont get better service or technology with a BMW, you get a brand name only with nothing behind it. Never buying another BMW. Had a Mercedes before, their service was much better.

I have been having a problem with my car since I bought it brand new. First incident occurred a week after buying my car at Sandton Auto. I had a problem with my brake pads. They were very noisy and couldn’t brake properly and got to a point where they had to be change within less than a month of buying a brand new car. After that, everything else was wrong in that car. Just after 2 months it started to have this noise in front - could be in the engine, I don’t know. I had to go home (Eastern Cape) so I couldn’t bring the car in. When I came back, I took my car to Zambezi Auto as I am closer to that side. They tried to fix it saying that it’s the cables going to or from the fan. All those cables were changed and my car was there for about 2 to 3 days.I went to collect the car and just before I got home the same day, the noise was still there. I called them and told them that what they did didn’t help even one bit. They arranged for me to bring back the car the following day. And mind you, that this is my only car, I just cannot afford to be taking it in where I can’t even get a loan car or any kind of assistance in terms of transport to and from work. My car spends another good 3 days there with them changing some other cables as well and re-gasing the fan or air-con. Then I went to collect my car again and the problem was still there. The noise was so loud that even people at the robot would turn heads. I told the dealer again that the problem was not fixed. This time around the cables inside my car were hanging around on the passenger sit side where I had to tuck them in. This is a new BMW car for God’s sake.I had to travel to Swaziland, so I was away for a month. When I came back, I had a tire bust and my car was towed to Menlyn Auto. Then, I told them as well about the problem. They looked at it as well and tried to fix it, but no luck. They said there was a new part that was needed and ordered it. And again I had to be car-less for more than a week. They did a test drive and told me that unfortunately the noise is still there and there is something else they have to do. Again, they chopped and changed whatever it was, but still the first day of me collecting the car the noise was there.I called them and told them as well, but nothing happened. I decided to bring it to the dealer I bought it from, which is Sandton Auto. I came with my problem and explained to the manager the whole story and the fact that if I bring my car in, I will need a loan car (which I was promised to get but didn’t). Then my car was booked in (this is the fourth time now in a dealer with the same problem). It stayed about 3 days because they had to keep the car in for testing in the morning to see exactly what could be wrong. They changed something as well and also when I went to collect the car, the noise was there before I could even get to the robot near them. I called them again and told them that whatever they did, it didn’t work because now the noise is getting worse.They booked the car again for the following week. I took my car there again to spend 2 days without a car and having to use public transport because no one could help. It stayed there again and they fixed few things, but still no luck. This time they even changed the entire computer system and this car was even giving false alarm warnings. This is what they told me and they didn’t know why because when they check the key, there was nothing. They also picked up that my PDC was loose (this confused me a lot). I went to them and spoke to the manager of the people fixing the cars, let him hear the noise I was talking about and he told me, Oh, that is a piece of cake. I can fix that easy.” This I couldn’t understand as he was the first person who was called to look at the car the first time it went to them. Now, this is the third time in Sandton Auto. The car was booked in for about 3 days now.The car went in, the system was changed, cables we replaced (now this feels like a second hand car) and everything else that could lead to this kind of problem was looked at by different BMW specialists. So more problems came out: 1. The speakers were damaged. I can’t even listen to proper music without the speaker kicking or vibrating or squeaking. 2. The car is vibrating now (and they did pick this up and said they will look at it). 3. I told them that the car sometimes doesn’t start, it just keeps quiet for a while. And this was looked at. Again, I had to leave my car there till the morning so that they can try and start it in the morning for testing (no loan car). 4. The brake pad’s noise is back (and the car was just serviced).5. The noise is worse than ever.I spoke to one of the employees there. She told me that this is a problem that they are experiencing in all BMWs. And she told me that BMW SA is aware of this problem. Most of the 320 I have this problem and there was a call out by BMW SA to change the fan belt to something else (can’t remember what). And she even told me about her own experience as she was at the robot and she heard this car (BMW) parked next to her with the same loud noise.So after that time I was told that they have to order a new fan for my car and change the entire fan system. This one was a masterpiece. I was asked where I bought the car by someone who was helping me there. I told them that I bought the car there by them and according to me the car was brand new. The reason why he asked this was because the car didn’t look like it was new and the PDC was not a BMW PDC. Wow - that’s what I said. I just said, “Wow.”This was a shock and I am asking myself lots of questions: 1. Could this be an old BMW car? 2. Is it possible that someone sold me a car that was a second hand? 3. Is it possible that this BMW car with these kinds of problems could be a demo or something?Really looking at it: is this possible? So right now I am still waiting for a call (which I don’t think I will get as it’s been 2 weeks already) for the fan and an explanation on the PDC. And right now the PDC is faulty for real. It beeps when you are too close to something. I really don’t know what to do in this situation. I don’t feel like I am driving a new car at all. As I travel a lot, I’m afraid that my car will soon be in 100,000 km where I won’t have the privilege of just taking the car in. I don’t have time to leave my car with the dealer anymore as I have proven that this problem cannot be fixed. I am tired of complaining and being stranded in terms of transport and worrying if this beautiful BMW 320 M Sport car cannot just stop in the middle of the road. Can someone out there help me, please?

I am trying to sell this piece of crap that I bought...was in a hurry and fell for sweet-talking seller. Now I discover that it has a branded title with a buy-back history. The vehicle BMW 328i Sedan was apparently bought back by BMW NA and then they did something to the vehicle. The buyer I have located is interested but wants to know what was done to the cat during buy-back and was put back to sale by BMW NA. When I call them, they say they can give service history but not what caused the buy-back nor what was done before they put it back on market. Dealership that bought the car post Buyback nor any others are giving any information.Since buying I have spent close to $5000 for repairs and they are growing by minute. I was surprised and appalled at the apathy to consumer request at BMW NA. Since then I have done lots of research and found BMW is worse than any American mfg. company. American companies connect you to their warranty department and service experts and try to do justice to your request. Not so with BMW. The customer service reps at BMW NA either refused to connect me to higher ups or disconnected me. One rep clearly told me that information is with higher ups and when I requested to connect me, she flatly refused. It is amazing that they seem to have no qualms about this and have been trained to behave this way, that much was clear. Best suggestion to you is to dump this expensive piece of junk and do yourself a favor. Forget dealing with this stupid company or its cars.

2013 BMW X6 M - I bought this piece of crap used with only 20,000 miles on it. I drove it for only 4000 miles. After 2 months in and out of BMW dealership they are not capable to find out the solution for these issues with the front lights. Im totally frustrated and mad for the lack of response of BMW on this case. I paid 85,000 dollars for this piece of trash. I cant believe Im totally disappointed. BMW sucks. This is the last time Im going to buy these cars.

We bought a used 2007 550I from Momentum Southwest Houston BMW. It were all lies from the start. The salesman tells us the car has to have special tires, which were on the car and they installed 2 of them. On the test drive, the salesman would not show us how to use the paddle shifters SMG 6 speed. After 6 weeks of begging for a manual and spare key, we finally got a manual and key which we had to pay for. The paddle shifters do not work, as well as the driver seat thigh support motor. One cold 40 degree morning, the check engine light comes on. When my wife got home, I put my scan tool on it. The thermostat is bad stuck open and we took it to dealer as we bought warranty. The warranty company says it does not cover all pre-existing conditions. I talked to the GM at the dealer and they offered to replace the seat motor and repair the paddle shifters for free. While it was there, they call and tell us that all front and rear control arms are bad and needed to be replaced. With an alignment of roughly $2100, I told them Ill take care of the thermostat and suspension. I install lift kits in trucks for a living, and the parts for MOOG are cheaper, but the dealer wants $1800 for parts. MOOG parts at retail are $249.00, I can do the math. We can take it back there for alignment if they dont try to jerk us around for something else. I wont probably buy another one. What a **. We drive off the lot, it depreciates and needs $5000.00 worth of repairs before we get it home.

I have a BMW X3 2005 Model with approximately 60,000 miles. On 2-7-12, the heated seat caught on fire and burned a hole through the leather seat the size of a cigar. I contacted the local dealership and they said there was no recall on this subject. This raises a great concern to me, as you can imagine, a number of instances could happen with this defect; car catching on fire, car accident, burns, and etc. I am requesting some information and assistance to this matter.

I bought a BMW 5 series. I Started having problems with a Misfire and shakes in the wheel and wiper issues along with navigation and AC issues. I reported all these issues before the end of the Manufacturers warranty which would have covered all these repairs. During that time I was told nothing wrong. Brought it back again and they said nothing wrong. Of course after the warranty expires, the first time I brought it back they found the issue. They had me to pay for all these experiments to solve the problems and now in my pocket about $3000. In all this time I stressed that I shouldnt have to pay because its ongoing repairs that should have been fix but never was. They still insisted on my paying for all repairs. That have not stand up to the warranty and did not do anything to my satisfaction. At the moment I am risking my life every moment I am on the highway because when Im switching lanes, I get stuck in slow motion most times and this can cause the car approaching from behind to collide and cause very serious damages or DEATH. BMW does not care even though I stressed these concerns every time. STAY AWAY FROM ALL BMWs!!!

My name is Nina ** and Im based out of Mumbai, India. After seeing the many advertisements on the television, I bought the very expensive BMW 7 series which cost me about 1 cr rupees. I bought the car in Nov 2009 and I have used it very carefully and sparingly without giving it to a single driver. The car has run only 18000 kms so far and has been regularly serviced by the authorized service centers of BMW on time as prescribed by the BMW company. Last month in July I drove my car from Mumbai to Pune and it was a rainy day. I parked my car and went to stay in a hotel overnight with all doors and windows completely shut. When I came to the car the next day, I found that my car was completely flooded with about 40-50 liters of water only on the left hand side of only the back side.We used 1 liter Bisleri bottles to remove and we removed water for about 2 hours manually from my 7 series BMW. When the water was completely removed, we started to drive back from Pune to Mumbai. Only drive back I noticed that the car was filling up again as fast as about 10 liters in 30 minutes so we stopped the car every 30 minutes to empty the car of the water. We were very worried for our life while this was happening as we were worried that the water in the car will interfere with the electricals of the car and the car could catch fire.However, when we returned, we sent the car to the authorized BMW service center - Navnit Motors. They told us that the water had filled up inside the car because apparently the car has some vent which sends the rain water out of the car. However this vent got choked so instead of the rain water going out of the car, it started coming inside the car. Now I dont understand this - as this is the basics of any car. I have never heard of something like going happening in even small segment cars like Tata Nano, Fiat Taxis, Hyundai i10, etc, Maruti 800, etc. I cant understand how a luxury car like BMW 7 series can get something so basic wrong wherein a car which is regularly serviced by the BMW authorized service centers can flood up during monsoon from inside and make its passengers do work like removing water from the car and throw it out of the window. Its supposed to be a luxury car which is supposed to give immense joy and that is why they are charging a hefty price for it. But what I have experienced is barely joy. Sir, I need your help in getting justice as BMW thinks that it is my fault that this has happened to me and they have raised a service repair bill of 38000 for this and along with it they have raised a bill for million other things which were not wrong in the car and they are saying that I need to pay them 150,000 rupees for random other jobs which are as crazy as this. Sir, how do you recommend that I get justice? I feel cheated by BMW as I feel that Ive been sold a faulty car and they are not responding to my email.

My car 2007 328 xi was broken for 3 weeks. I was initially told it was the bad AC compressor, and now, I was told that the AC compressor actually led to engine chain broken. The cost to fix it is more than $50K! Can anyone tell me why a bad AC can have such a huge impact? There are so many cars that can still drive with a broken air conditioner. What a stupid design! My car is only 46000 miles and just out of warranty! I called BMW NA custom relations, they told me they cannot offer any help.This will be my first and last BMW!

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

I purchased this 2008 pre-owned BMW in July and it is under the warranty. Only one month later, the engine light is on so I have to go for the maintenance. One month later, the right rear light is not working so i have to go to the dealer again. What really troubles me is that last weekend I am waiting for my friends in my car which only without the engine in 20-30 minutes, the battery is dead. When I called roadside assistance from BMW, this guy cannot even find where the battery is located and he tried to connect his equipment with something looks like battery besides the engine. When I pointed out to him that the battery may be located in the back, he used his equipment which is not fully charged to jumper my car. Of course, it did not work so he insisted that it is my battery problem and even told me to tow the car on the next Monday. And I called BMW again to ask for sending a professional roadside assistance to me, which should not be the previous one. They promised the new guy will come in two hours. It is already 10pm on Sat night. After two hours, it is close to 12am, the old guy called me again and said BMW send him again and he wont come anyway. I am so frustrated. I have to call my friend to pick me up and interestingly, my friend used his jumper and it worked. It should be much easier but BMW assistance just made things more and more complicated.

Ive always wanted a BMW. When I chose this car I was not looking to buy a car but I fell in love with the look of this car. Then I took it for a test drive and found that it was such a fun car to drive. I was hooked and it drove like a dream. Its very fast and handles very well. Its also beautiful and comfortable. I loved the color combination with the black exterior and gray interior. It has many airbags and its a very safe car to drive. I also love that it has a GPS in the dash. And I like that I can switch from comfort mode to fast with a touch of a button. I like the backup camera as it comes in very handy too. But I wish I had paid more attention to the back seat as it is very tight. Although, it is comfortable if youre very short. Other than that, I would recommend this car to family and friends. Will also only buy BMW from now on.

I have a BMW with this aftermarket warranty. The front seat stopped working so I brought it into BMW. They told me that it was the motor, chair rail and regulator that need to be fixed. The warranty people told BMW they would only authorized the motor.. All other parts and labor associated with those parts are not covered. BMW mentioned to them that it all comes as one unit. All parts work together and need to be replaced together. Customer service stated that they did not want to cover it since on the paperwork it only stated MOTOR was to be covered. Seriously??? They are going to cover the motor but none of the components that go along with that motor or what actually needs to be replaced because of that faulty motor?? OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically lets not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

Bought a pre certified 2012 X5 BMW with 32,700 miles. At about 35,000 miles noted a jerky acceleration while in the 3,000-4,000 rpm range in standard or sport mode. Took to dealer and they could not get a code to fix or diagnose. Was given vehicle back to continue driving while they looked for help from a district service lead tech. During the time to wait for reply it became more violent in moderate acceleration. There are no sounds associated with this issue, just not a smooth acceleration. Once throttle is no longer calling for medium to hard response the jerking stops and all is normal. Note rpm and shifting are all normal during this jerking. Vehicle was scheduled to go back to address jerking when engine went into safe mode one week before follow up. It was diagnosed at 42,300 miles electric water pump failed. They replaced water pump (under warranty). As to the jerking issue tech was told to remove drive shaft to validate either drive shaft issue or transfer case issue. Once shaft was removed jerking stopped. I did not have any prior vibration so they determined it to be the transfer case. They replaced it with new one (under warranty) and it immediately stopped jerking during medium to hard acceleration. My concern is that with this low mileage and reading several BMW owners with similar issues that this is a major flaw that needs addressing beyond the standard warranty. I was lucky in that mine was diagnosed before the 50,000 mile original warranty expired. I have owned 3 prior BMWs from 2002-2008. I put high mileage on them at 250,000 miles plus so I know them well as to what wears out and when. None prior have had these issues so early in mileage. BMW dealer was excellent in taking care of me (Gault BMW). My concern is going forward into the 100,000 plus range with these parts already failing. BMW you have some issues to address!

I made large principal only payments that werent even due. They charged interest on this and I have been told by several different car company finance managers including the one I bought it from that they cannot do this, its illegal. I have made many large principal only payments to other lenders such as Toyota, GMC, home loans and none have ever charged interest on this. I contacted the Attorney General of Ohio where their loans are located, the FTC, the DMV Investigations and none have helped me and I do not know where else to go and I do not want the hassle and cost of suing them.

I have owned BMWs since 1994...a total of six. The last...and I mean last one is a 2008 BMW X5 4.8. I have spent thousands of dollars on repairs and the vehicle has only 80K miles. This is one shoddy vehicle. Never again.

2006 BMW 5501 - I purchased my car new from Santa Barbara, CA dealer in December 2006. I paid over $60,000. By the end of 2010, I noticed the paint on hood was fading and a white cloud began to appear. I took it to the dealer, who did not have any suggestions and thought it might be from car washes. But there was nothing they could do, it was not covered by the warranty. It got worse and spread to the roof of the car (but the sides and back look like brand new). I had another shop look at it. He said waxing would do me no good, that the car would have to be repainted and that the car was likely damaged when it was brought in on the boat. They probably repaired it and in doing so, had to repaint or touch up the paint, altering the original paint job and the clear coat finish. I have brought the paint condition to the dealer both in person and in writing, but I get the same answer - not warranted.In addition, the rubber around both my front and rear windshields has totally disintegrated. There is nothing left. I brought this to the attention of the dealer. I was told my car was out of warranty. Other BMW owners have told me they have experienced the same. This seems to be a common problem. You would think BMW could afford to use a higher quality rubber on their vehicles. I have had several issues with this car. A bad exhaust smoking problem, while my car was under warranty, which took months of complaint writing to the dealer as well as BMW North America to finally have them diagnose the problem and make the repair. I love driving the car and the BMW look, but I am so disappointed with the quality and the service of BMW. For the amount of money they charge and the advertisements regarding ultimate driving machine, you would think they would do better in the customer relationship department and stand behind their product.

My BMW 330 Conv transmission has done the same as so many others. I went to back up and it sounded like I ran over something. Then when I went to back up, I had no reverse. Why does a great company not fix things when they make a mistake? Will this happen to my 2006 325i? Its sad!

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

BMWs are the most reliable cars. They always look new as they keep, for the most part, their beautiful design. My car has 56,000 mi on it and is a pleasure to own. It is made well and is basically trouble-free. My older car has features that new cars have only gotten years later.

I had the X7 for 2 years (2019) and 42,000 miles. Going through a school zone my steering AND brakes went COMPLETELY out as kids were crossing. Luckily there was a bend in the road and I was going uphill. I went off the road (not by my doing). A non-event. BMW acknowledged there was a software issue. I sold the SUV immediately! DO NOT BUY THIS VEHICLE...I am a 61 year old man. You have been warned. Oh by the way, BMW did NOT stand behind the vehicle..Email [email protected] VP of BMW or Caitlin **, Executive Customer Relations and Services. Tel: **....National Service Director....They are both useless

I bought my 2014 X1 with 3800km on it. So far 1) the front end had to be to be replaced, 2) airbag recall, 3) Idle stop stopped working, 4) smell of fuel lingers in the interior, 5) most of the vents are brittle and break, 6) hazard lights switch is broken, replaced and broke again three days later. 7) Rear hatch door unlatches when gremlins want in or out, 8) rear door latch passenger side won’t latch. A door I rarely used.9) Valve cover and gasket replaced with 89000km (55000 miles), 10) Hole in the valve cover, 11) rust coming through under the rear hatch door. Told by Georgian BMW, Service Manager, who never worked in a body shop I was told, nor his manager, This I was told was due to a alteration. Car has never been in an accident, no record of an accident is apparent. BMW Canada told me to get the dealership to take pictures of the rusted area, Georgian BMW refused. (I won’t step foot in that door ever again and make it a point to tell anyone of the troubles I have with both car and dealership.)12) Doors locked with car running, 13) side plastic plate at bottom of door pops off. Had to use $4.00 tube of silicon on a “fine piece of German Engineering”. 14) Front cowl is plastic and broke off while hitting a pothole in the cold... Did I say...plastic front cowl like in the same plastic in the toy cars my Grandchildren play within the bathtub...but obviously more resilient. 15) Intermittent wipers are stuck on one speed. Told by Georgian BMW this was due to an aftermarket windshield. Odd in the corner of the windshield it reads BMW and I had never replaced it from when I bought the car. Funny that whenever I go into a BMW Shop to repair my car, continuously try to sell me a new and improved model of crap.

Fuel pump replaced after warranty due to it spraying fuel all over me and the motorcycle. Flange area of pump cracked. This year BMW recalls pump for cracking, says it will reimburse if you replaced with BMW part and have receipt supplied. I had both and then they say no. Asked for written reason why refusal and they say they didnt have to. Customer service is the worst. This is the second time this motorcycle has tried to kill me. The rear disc brake rotor carrier broke letting the rear disc rotor lock up my rear wheel causing the motorcycle to skid out of control. Filed this complaint with traffic administration. Replaced part. New part is now made out of steel. Old one was aluminum.

I purchased 2 BMW in the last 10 years - 745Li and X5. Showing a late payment on my credit report more than 7 years. Called the BMW credit department and was treated like a thief. Need to get this late payment removed. I am aware that it is not the CEO decision to hold me wrong after 5 years - just a clerk who has no feelings.

Driving along and all of the sudden a fan came on with a loud blowing sound. I parked my car and planned to take it to the shop the next day. I checked the coolant, it was a little low so I added. The next while on the way to the shop, still loud blowing, the engine overheat warning came on. I pulled over and towed to the shop. As soon as they hear the fan come on, they said immediately, the water pump failed - We get about 4 or 5 a week on this car. As a result, I have to replace a water pump, and cracked radiator, $2,000. I check the internet and found many, many of the same complaints. I read that there was a recall for the X5s with the V8 engine. I imagine the design is the same and therefore the recall should include the V6 engine as well.

Unsafe unreliable products. Owned this vehicle for a year and a half. Have been able to drive it for 4 months of that, with no replacements offered during down time. Don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half.

I bought a 2006 BMW 750i and it comes with CPO. I also paid for maintenance program up to 6 years or 100,000 miles. So the BMW NA and dealer should really take good care of the car until 2012, right? Nope! Right after my warranty expired, which was Feb 2012 and did 100,000 services, the dealer listed over one hundred things that need to be taken care right away. My car broke down twice on the road (fuel injection systems and transmission fail) and I have complained those issues (27 services record for 4 years), plus more (line motor oil burns too fast and the dealer answered me that its normal right after the warranty). The dealer warned me and now reported: 1. Rec replace sealing sleeve assembly (found sealing sleeve assembly leaking) - Fail $901.47 X. 2. Replace valve cover gasket (found engine oil leak) - Fail $2,376.13 X. 3. Previously declined recommendations status. 4. Replace blushing caution $1,076.50. 5. Perform power steering system fluid exchange service caution $169.00.6. Perform coolant fluid exchange service caution $199.99.BMW CPO is a fraud. I just keep asking and the dealer declines, stalls for the mechanic issue and not fix it. I believe Consumer Affairs should look into it. I called and wrote an email to BMW NA customer relations. They changed the rep and even used lousy excuses. They said I did not pick up the phone. After a callback and not returning my call, they changed the rep and sent me another email. Speechless. I just want to share my experience with all Beamer owners and a warning to those want to become a Beamer owner.

I am the sole owner of a 2007 BMW X-3. I have had my car serviced at South BMW in Miami, FL. I have owned this car continuously since 2007. I was to be a loyal BMW owner until a recent discovery. The right rear motor mount bracket screws (the four bolts broke off), the engine is not sitting properly and the transmission is making a discernible noise. I only drive on city streets and highways. I am not an off-road driver and this vehicle has not been involved in any type of accident. The BMW warranty covered my vehicle to 50,000 miles. I did not purchase the extended warranty (maintenance warranty offered by the dealership) as it covered nothing. I am afraid that the engine will fall out of the vehicle, causing bodily injury or maybe even a fatality. I noticed that you already have one complaint about this same issue. Please help me. I am not asking for you to replace my vehicle, just fix it to where I can drive it again without fear.

BMW Financial involuntarily repossessed my BMW after an auto accident. I was unable to walk and notify BMW of the situation as the car was in their chosen shop for repair or payoff. Insurance repaired after 2 months. I notified BMW that the car was repaired and I owed 2 payments, which I was paying now that I could walk. They said after my $20,000.00 repair, they were in repo status. I said no and that the car is back in for repair and Im on my way to pay. I was at Western Union with a witness to pay two payments. The girl at BMW was rude and said theres nothing she could do. The repo showed up in 30 minutes at BMW repair shop and took my car before I arrived. I never heard from anyone of this. I called on my way to repair shop and they said my car was taken and that was that. No authorization, no police involvement. The car could be stolen, for all I know. Then they billed me $12,000.00. I had 3 months left on lease and a $20,000.00 beautiful car repair they made out and ruined my credit. I have had 4 BMWs and they will never see my business again!

My car is a 2010 BMW 750. I had so far 3 engine faults in the space of less than 2 years. I take the car to the dealer. He fixes it under warranty. But every time, he doesnt provide me with replacement car immediately. Instead, I have to wait for up to a week sometimes provided, I dont have a second car. The second issue, which is more important; why are there repeated engine faults in my car when it’s still new? Is it a manufacture fault? This is serious! Id like you to look into this matter and consider replacing this car with a brand new one. This is your reputation on the line here! I bought an expensive car so that I can relax, not so that I spend a great portion of my time at the service department. This is simply unacceptable.

The car worked pretty well overall, but occasionally there were issues with the iDrive. The iDrive just shut down a few times. Also the UI of the iDrive is annoying - using the radio is a hassle. I had the car for 5 years and never really learned how to use the radio. I liked the All-wheel drive feature though. Overall I was satisfied and would consider getting another 5-series. Im 67 and the car fit me well enough. I never had to spend any money on repairs. There were some issues such as Bluetooth not working great that bothered me, but no dealbreakers.

I had a big disappointment with this company. I leased a BMW and when it was returned I was charged for the tires. I had the worst experience with their service. They charged me for new tires and I only had the car for 2 years and only run it for 15,000 miles. I have never had any problem with other car leases before and I have been leasing cars for over 10 years. I do not understand why BMW has these strict policies on place and other named (cars) brands not. I guess they lose another good client.

2012 X6. Has used oil since approximately 6 months after purchase. Smokes. Smells. Oil stains all around tail pipes on paint. Has used 6 quarts of oil in less than 5000 miles. Engine overheats. Engine shuts down to reduced power mode with no warning. Has been at Moses BMW essentially since Nov 2014. Replaced fuel pump, water pump, hoses, sensors, lines, injectors, battery, vacuum system, engine cover, engine partitions, you name it and still limping and smoking. RPMs even go down when I give it gas. This X6 as well as my previous one have given me nightmares since 2009. BMW and its authorized service are horrible. They are not reliable! They are dangerous! They are selling defective products that are dangerous and refuse to even talk to the people who they are obligated to under their warranties.

My engine seize in the parking lot, tow to a BMW shop, I am told engine need to be replace. Cost to repair just over $ 18,000.00 CA with the add on. Call BMW Canada and tell me Sorry, your warranty is over. We can not cover any cost. As we know all the recall from the USA DO NOT APPLY IN CANADA, they are only on a voluntary basis from the car manufacturer. I install the replacement engine and had to fix all the years 2010 production problem at my own cost. IE new fuel pump, injector and repair of the waste gate, no help because the recall apply only in the USA. This was my first and last BMW because of seizing injector leak hydro lock engine.

Im experiencing the famous, and very common coolant pipe leak issue in the 7 series. And I recently discovered that there are tons of others who have this problem. I want to know what can be done to keep BMW from brushing this issue off and make them do a recall. Is it class action lawsuit?!

In July 2011, I sent an email to the BMW dealer in Cairo complaining about my BMW 525i Chassis Number: CS28301. My BMW was bought in 2007, and only has 120,000 km, but I am already having problems with the radiator and water pump. It is quite frustrating and disappointing on my part because I expected my BMW to last longer. I had the impression that it is built out of high quality materials, and it will never go fault that fast. I have other basic cars; Verna, Tarcel and Vectra, the same age as the BMW and maybe even older with higher mileage (300,000 KM), but they are still in good shape and has not malfunctioned unlike my BMW.My email was promptly answered, and I was told that I have to shoulder the expenses for the repair because my vehicle is already out of warranty since December 17, 2008. I had a BMW AG warranty policy, which was two years unlimited mileage. Mr. Hassan ** apologized for the inconvenience caused, and the time I spent dealing with my car problem. However, he said that the vehicle and their parts, regardless of how well made or maintained, do not have an infinite life span, and eventually replacement costs must be borne by the customer. He added that based on the vehicle age and mileage, they cannot consider the fault as a manufacturing defect.I relied that I will repair the car; I will sell it, and buy a Mercedes or Japanese car. I told them that BMW will lose its customer because its an expensive car, but not a durable car. Finally, I said that I will not recommend BMW to anyone I know.Copies of the emails are available for inspection.

Saturday, August 16, 2014, while going to 2:00pm appointment, drive train error notification came on and 2012 BMW 535 with 6,000 mile shut down on Littleton Blvd. in middle of traffic. While I have AAA Premier, I wanted to give BMW roadside assistance the opportunity to serve a customer in stress. I pressed the overhead SOS button and was connected to a rep who told me tow truck would arrive in 70 minutes, 3:38. At 90 minutes, no tow truck. So I called again and was told tow truck company had blowout and was on its way and would arrive in 10 minutes. At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinsons Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner. While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend. BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

I purchased a BMW 550i new from the dealer ($75K). I was sold a maintenance warranty on the understanding that it covered the cost of replacing the brakes at 80K miles. When it reached the 80K I was told that the brakes still had too much life on them to replace and since the 5-year warranty was expiring, they would not replace the brakes. Theres some small print that was not clear that allows them to do this. DONT BUY THE EXTENDED SERVICE WARRANTY if you decide to purchase a BMW. Its a total rip off. Unless you drive very aggressively, you will basically overpay for for oil changes and windshield wipers. Read on about whether you should buy a BMW.While I liked the car, it has had an endless set of repairs. This was fine while it was under warranty but a money drain once it was off warranty. DO NOT BUY A BMW. Better off choosing another German engineered car or something Japanese. Will never buy another BMW and will share my story with anyone who will listen.

I took my car in to Momentum BMW for one thing (running out of gas due to defective fuel sensor) and my car died on me the day I picked it up from service. I took it back and they said they fixed the problem which was caused by an oil pan leak. Picked the car up again and drove to work for it to die on me again. I had it towed back in to the service center and they came back with a report of sludge in the engine. I was told I needed a new engine that would cost up to $10K. Even though my car wasnt doing this before Momentum BMW repaired it, I tried to comply. I supplied receipt from outside service and they rejected it because they didnt like the receipt format. Im not sure that they even submitted other receipts of service done at BMW. When asked what was submitted, I was told they couldnt release that information. Ive been given the runaround. Ive been a loaner car for 2 months. Ive been treated like a liar and devalued as a customer.

I acknowledge that there are reams of reports on early transmission failures in the E46. My 2003/325 transmission failed at 70,000 miles. However, Im not sure how many reports exist of transmission failure twice in the same car, as I experienced recently. Interestingly this occurred again at an interval of roughly 70,000 miles in the new transmission. As far as I know, BMW continues to deny culpability. Certainly, I would be eager to participate in legal action.

Totally awesome car; had it 4 years now, only changed the oil 2x -- thats it! Zero maintenance... Awesome! My 3rd and best BMW. Drives like a dream, power is awesome, brakes are excellent, just a joy to behold. The seats are comfortable and the car is very quiet. In spite of the power being awesome, it gets great mileage. My 3rd Beemer and it wont be my last, though I will hate to trade it in.

At the end of my wifes lease, she had an inspection report done at the BMW dealership where she had started the lease from. They performed an inspection of the car, then to find out that after she left, BMW Financial had the car picked up and brought to another state to only then get an excessive damage bill in the mail of an extra $500.00 dollars. My wife said where did this come from, we had an inspection done at the dealership and there was no such damage done to the car, my wife then said please show me pictures of the damage; they could not produce such pictures, but to only say she is being held liable for the excessive damages, and it has been harassment from that point on.Now, they have a place called vital recovery that is threatening her if she does not pay and going into our personal accounts. This is extremely poor taste of business from such a large car dealership. They cannot produce any proof of damages but to only say that the damages are there, here is a financial company that took a vehicle that she once leased and took it into another state, and then, they said that they performed another inspection and that is where they are coming up with this extra damage. Now, how much of a trap is that. My wife told them that I then needed to be at this inspection to witness it but now look what BMW financial is trying to pull, I say they damaged the car transporting it, and are looking for my wife to pay for it, and I wont have that. All they are doing is harassing my wife everyday.

I purchased a low miles used BMWX3 2011, and less than a year Im having issues with the drivetrain error that seemingly many owners have experienced. As I scrolled through several websites viewing comments of this issue in several models of BMWs, Im finding out this issue should be a recall issue. Whats the deal BMW?

I have never had a worse experience in purchasing a new car than from Schomp BMW (Highlands Ranch, CO). Sales people were warm and friendly but management and the quality of the car was terrible. The day I took the car off the lot, check engine light came on. Called my sales rep and he asked me to bring the car in to get it reviewed and fixed. Two weeks later, I got the car back. One week after that, engine light came on, yet again. Same as before, waited two weeks to get the car back. I was hoping this was the end of it. One day later, check engine light. At this point, I was incredibly frustrated and concerned that I bought a lemon given its been in the shop 3 times with less than 400 miles on the car.Asked Schomp BMW to provide an extended warranty given how many times I had to bring it back into the shop for repairs. Management was willing to look into the warranty and mentioned they would go to bat for me. They also asked if I would be willing to pay another $1K for the warranty if needed and wanted to manage expectations. I said absolutely not given the number of issues I have had with the brand new car. They called me back a couple days later and said they could provide the warranty if I pay $2K. Thats double what they initially told me! You dont set the anchor price in one conversation and then double it in another. Thats Sales 101.I ended up giving the car back to Schomp and getting a refund. Its a bummer. I really liked the car and was also working with the Sales rep on purchasing another vehicle. They are playing the short game and lost a long-term customer as I will never buy a BWM or another car from a Schomp dealership. What a terrible experience.

I have a major problem with my 2007 BMW X3! The motor mount brackets are broken and my engine isnt sitting in its correct place anymore! This sounds like a manufacturing defect and a huge safety issue (this is my family car and my family could have been seriously injured). I purchased my X3 certified pre-owned and added extended maintenance. This should be covered but BMW of Henderson, NV said that it is not, and would have occurred due to driver error. That is ** and I could have never caused this. I only drive on streets and highway roads, plus, I baby my car! I bought a BMW because of its reputation and am hugely disappointed! I wanted to stick with BMWs and planned to always own a BMW until this incident! I dont trust the brand as much as I used to and I cant believe that a BMW dealership wont own up to something that should be a huge safety concern and should be covered--my family and other families safety!

I recently purchased an 09 BMW 535i which had 23k miles. I have since put 8k miles on this pile and it has been in for service twice both for fuel related issues (injectors/fuel pump). When it was in for service last time, they said I needed four new tires. How could this be? I explained to the sales manager I thought I bought a certified pre-owned vehicle. After our meeting, he said he would pay for the two front and I would have to pay for the rears (ridiculous) especially when I traded in a car with brand new tires on it. Well, since he was only willing to purchase the two rear, I said okay reluctantly. But when he said the two rear tires will cost me $1,400 with an alignment, I about fell out of my chair. I then explained that I would get the four tires on my own and bring him the bill for the rear two since I know I can get them much cheaper. His response was no for the reason he did not want to take the commission from his service writer and his service department. (Wow.) This guy would rather make sure his people are making a buck rather than make a customer happy. I will never buy a BMW again. It has been the worst experience of my life. They are only concerned about making a buck. They have no integrity or honor. I dont want to deal with this type of people.

Purchased a 2005 BMW X3 in 2009 with 20K miles on it, purchased as a BMW Certified with the full 100K (or 6 year) warranty. At some point around 40K miles, I noticed the anti-freeze overflow tank had oil mixed in it. I took it to BMW and was given a tongue lashing for allowing Valvoline to change my oil. Not only did they state Valvoline put oil in the anti-freeze reservoir, they gave me a letter and advised me to take legal action. Instead, I opted to pay BMW $1200 to total flush the entire system of oil. A few months later the water pump went out (under warranty) and I was advised once again I had oil in my anti-freeze. Once again I was fooled by the BMW liars as they told me it was probably just left over from the previous incident. Finally while I was driving one day the engine started to run hot, being that I work literally 2 blocks from BMW I drove the car over to be checked out. By this time the car had run out of its BMW warranty, and lo and behold they said I had oil in the anti-freeze and that I would now need to pay them $4K to replace the head as the thought it was cracked. Now they couldnt really tell me that would fix the car and the only other option they gave me was to replace the engine $6K.I have all of the paper trails, I called BMW USA, I tried to get the people at Swope BMW Louisville to work with me but they would not. At the end of the day, nobody could ever tell me how I was getting oil in the antifreeze....a cracked head and/or blown head gasket would result in antifreeze in the oil, what I had was exactly opposite. Rolling the dice, I took the car to a very reputable shop in Louisville and paid the $2500 to replace the head gasket...a repair which did not work.I have owned 2 new BMWs. I will never, ever, ever even look at another one of these cars. The dealers are under a huge amount of duress and will not do whats right for the consumer. My warranty was worth nothing as they (BMW) milked it out until my car was no longer covered before telling me the engine was shot. Since then I have leased a 2013 Mazda CX5 AWD GT for my wife, and purchased a 2013 Honda Civic Ex for my son. I have plenty of money to spend, and will never spend another dime on these pieces of human excrement who represent BMW.

I bought a 2008 528xi from Virginia. Drove 8 hours back to New York no problem. The next day drove the car, low coolant lights appear. I drove to the dealer; they bleed the car and put coolant in the system. Day 3 check engine light appears on the dash not on the computer screen. I brought it back to dealer to hear I need a new water pump and thermostat (-1465) later. Day 4 I received back the car drove around, while in idle the engine malfunction screens comes up and smoke... Smh! I brought the car back to dealer they say it’s an air bubble locked in. So they bleed the car and did a software update. Ok, I drove the car for the low coolant signal to come back on! I call they say top it off with tapped water. I said okay calmly. Went to class came back coolant all over the street!!! Smh Whats Next???

My Z4 power top motor got water in it and shorted out (2nd time I paid to have replaced). The dealer broke the windshield to repair the gasket around the front window and made me pay for a new windshield.

I live in an area with really rough roads and the X3 provides a very smooth, comfortable ride and impressive fuel consumption. We’ve had our X3 for over 3 years with no maintenance issues.

BMW decided to charge me an extra months payment after the trade-in of my car. I didnt even own the car at that point. Couldnt drive it, couldnt see it. Of course customer service was condescending trying to make me feel like I am stupid for request my funds returned for an item I didnt have use over. From one to the other rep I spoke with didnt even know the correct policies of the company for different situations. I got the runaround. Learn from my mistake, avoid BMW!

I owned a 2008 BMW 335i and experienced the same issue that is being recalled on the 2010- 012 models. I now own a CPO 2011 335i and the starting my car sounds as if the car hasnt been cranked in 2 months. While in park the engine is super loud and revs for no apparent reason. The dealerships are nothing but vacuums for money. After having a tire replaced for the 2008 at one dealership, the water pump failed less than 5 feet of the service garage door; but I was told this was normal and could happened. Please note that the car never had any warning signs of overheating or loss of a/c power or anything. This was $1200 to fix. The service manager was smug and uninterested in my concerns. His only offer was to allow me to leave my car on their premises and charge me a fair rate for renting a car. On the same 2008 model, I was driving on the expressway and out of the blue my car loses engine power and goes into safe mode. This was $800 to fix. I contacted BMW customer care and the rep couldve cared less, telling me I was out of warranty and nothing they could do about it. If this automaker cared anything for their customers they would deliver superior products and superior customer service. Unfortunately, this automaker fall short on both.

I keep getting a warning sign on my BMW 1 Series, which reads Drive train, continue to drive slowly. This has been happening at regular intervals and I have been taking it to the dealership called Club Motors Randburg, in which case they have not been able to fix it. The query is now at the hands of BMW SA and I am not getting any joy as I am disgruntled and pained by the way I have been treated by BMW. I have now requested for the dealership I bought the car from to take their car back and organize me another deal. The dealership is telling me that they can only trade in the car and I will have a shortfall of R100,000, which is extremely unfair from BMW as I got this problematic car in April 2012. Ever since I bought the car, it has been problems after problems. I regret the day I decided to buy a BMW ever in my life. That was the worst decision I have ever taken in my life. I have had the worst experience in my life. If this is the way BMW treats its customers, then they do not deserve the status they claim to give to their client - which is sheer driving pleasure. I am deeply disgusted and I feel ridiculed by BMW. While all I wanted was to have a great German machine, instead I found myself the biggest lifetime liability. My wish is for BMW to deliver the promise they give to the customers, which is a world class product and great customer experience. I would like BMW to contact me urgently as I am faced with a problem. The dealership is now forcing me to bring back the loan car that they have lent me as they feel that I must take my scrap car and it is not their problem, but mine.

Purchase a BMW 328i late Dec 2012, 48,800 miles. Im retired, drive less than 8,500 miles a yr., pick up my grandkids from school 12 miles roundtrip. In the first 2 months after I got this car Ive taken it back to the dealership at least 5x. RED FLAG. Check engine light on, door wont open, oil leak. Dealerships fix everything, no problem till June 2013 & no longer under 50,000. Had this car 5 1/2 months, at the dealership 6 times & had to pay over $990 to the blower on the AC. Since then Ive paid for several oil leaks, gasket valve replaced, door locks because it was a mechanical problem, window problems, AC problems - 2 more times had to raise hell about that to get it fix & still charged me $150.00 for a part because only the blower was under warranty. Check engine light NEVER goes off & no one knows why.Picked up my grandson from school on a hot day, the car just stopped. No lights, no warning, just died. Took it back to the dealership that informed me my break fluid was leaking, my transmission may have problems & my suspension is going out... my car was just at the dealership for routine oil change, break fluid & tires 3 weeks before it stopped. I ask them about a noise my car made when I turn left/right but they didnt hear or see anything. They gave me a quote for everything that needs fixing & I almost hell passed out, I had to get 2nd quote. While driving home on the freeway front suspension went completely out, tried to stop that, car was all over the place, it scared me so bad I had to pull off the Fwy. I just cried, 35 mins later start car back up, took the side streets, home only 10 mins away when my car started shaking. I stopped at lights, it would shake more & act like it was going to die... Who knows what the hell that is.I financed this car, make payments, take great care of it... Only drove it to pick up my grandkids, get groceries & church... I would park it on the weekends cause my daughter would pick me up... Those miles on the car came from driving back & forth 40 min 1 way to the dealership 15 time in less than 3 yrs... Its been sitting for 2 weeks. Im too scared to drive it, even if I could afford all these recent repairs $8,000-$10,000... THIS IS THE WORST CAR I EVER HAD... This car has been in the shop more than I actually driven it. Ive spent over $3,800 not including routine maintenance on a car I didnt drive when it did run... This car is nightmare. Every time I look at it I start to cry... WHOEVER READ THIS, NEVER BUY A BMW EVER. Lease a new model, 2 yr then take it back... Can I sue BMW??

I love to drive the BMW 640i (plus the look). And people love the look too. Its fun, responsive, fast, gorgeous, awesome driving machine, tight (no rattles or squeaks), super-incredible convertible and eye catching! You feel totally in control when driving this 6 series car. Turning radius is awesome too! Need acceleration? No problem. Ever. Fully loaded this car does almost everything! Cameras all around can show if you are evenly in a parking space! Write addresses on the ceramic dial for navigation. Or talk to the car to get directions or to make a call on the phone. On cruise control, it will slow itself if a car gets too close! One touch and the convertible top opens or closes by itself. Check the car, unlock it, turn on the lights, or even sound the horn from my phone! Or turn on the ventilation in the car from my phone if it is too hot out so the car will be cooler when I get in! And if I need any kind of help - at all - I can contact my “always there” BMW assist! They will answer questions, send directions, give suggestions, talk to me, read to me, anything! Seems like there is nothing that this car isn’t able to do! Cannot imagine a better-looking or driving vehicle!!!

My BMW 2006 325i with only just 50k plus miles now has a transmission overheat light warning. It was stuck in drive gear and forced into park. Next morning, it would not release into any gear. I read the manual and manually defeated the locking mechanism and drove to BMW dealer. The warranty ran out 11 days ago. Audi next time.

My 2012 BMW X5 was recalled and I took it to BMW of North Scottsdale to have the work done. They had to remove the oil filter or something and apparently did not bleed it properly. I went on a trip and limped into Denver where I took it to Schomp BMW. They had to replace the oil pump ---it must have burned out due to air in the line. NOW apparently due to the oil pump going out the ENGINE has major problems and the cheapest way to fix it is replace the engine. There is a rocker arm problem with some of this years but mine is not in the VIN # for that problem so is likely a rod.

I am writing in regards to a failure by BMW to honor their warranty for my Super Ultra Low Emissions Vehicle (SULEV). I first purchased my 2003 BMW 325is (SULEV) with approximately 116,000 miles on the vehicle. As with any used car, I was sure to do my research before committing to buy. I was aware it contained a M56 engine rather than a M54, as well as the fact it utilized a considerably expensive stainless-steel fuel tank opposed to the plastic one found in a regular e46 in accordance to its emission minimization. I also noticed that stated clearly in the Service & Warranty booklet, the car was still under a specific California Emissions Warranty which, If any emission related part on your vehicle is defective, the part will be repaired or replaced by BMW NA. This is your emission control system defects warranty... for 15 years or 150,000 miles whichever occurs first. Considering that emissions related parts would be covered for another 34,000 miles, the car ran like brand new, and it was a beautifully spotless silver e46. For $6,500, I could not resist nor did I have anything to fear. How ignorant I was. The car performed flawlessly with no problems until it reached about 125,000 miles when suddenly, out of the blue, the car would not start. I had my trusted mechanic inspect the car and he informed me that the problem was a failed fuel pump, which could not be replaced without replacing the entire fuel tank, reason being that they are in actuality attached as a single part.Recalling that this is under the specific emissions warranty, I had the car diagnosed at my local dealer, Life Quality BMW located in Bay Ridge, Brooklyn. It was confirmed that the problem was in fact a fuel pump failure, and that the entire fuel tank would require replacement. I was quoted approximately $11,500 including parts, labor, and taxes. I informed the sales associate that I am not liable for such a repair, and that this particular part is under a 150,000/15-year warranty. He chuckled to himself and stated no such warranty exists. He had never heard of such a claim, and even went as far as consulting his manager, Nick **, to be completely certain. I informed him I would return with valid proof, as well as have BMW USA contact the dealership directly. With a grin he replied, Good luck. I hope you find the answers youre looking for. I phoned BMW USA where a customer relations representative confirmed my car was in fact under warranty, and that he would contact the manager of the dealership. I then returned to the dealership, Service & Warranty booklet in hand, and requested to speak to the service manager, Robert **. At first, he printed out the quote for repairs and ensured me that my car was not under warranty. After showing him page 38 of the 325is service and warranty booklet available publicly on BMW USAs own website, he seemed to suddenly experience a magical awakening and did not continue to insist that the warranty was construed by my imagination. Instead, after consulting the manager, Mr. **, he claimed the dealership has no problem performing the service under warranty as long as they have direct written consent from BMW USA. Although someone had contacted the dealership previously, Mr. ** denied that this ever happened. I stepped outside and contacted BMW USA on the spot, and had a representative contact the dealership. The representative informed me that he did get in contact with Nick **, who stated he would have research done to make sure the car was actually under warranty, where then they would contact me directly. I received a phone call two days later informing me the car is not under warranty and I will be charged $50 a day for storage fees if I do not pay for the service.I have now been somewhat blackmailed. My car has now been at this dealership for approximately 2 weeks, and I have contacted BMW USA as well as the dealership that both persist to regard one another as a higher power capable of making the decision on my car. When I attempted to contact BMW USA, they now informed me that my case is under investigation. I have run out of patience and am extremely frustrated with the disorganized, dilettante service I have experienced. This dishonesty is the exact reason laws such as the Magnuson-Moss Warranty Act of 1975 are in existence and the exact reason I have decided to put this matter in the hands of the Supreme Court. I have taken steps to initiate legal action against both BMW USA as well as my local dealer, Nick **. I do not feel I should be punished for driving an environmentally friendly vehicle.

I own 2 BMWs. A 2008 750I and a 2008 X5. In the last year I have spent over $5000.00 on each car. Its one thing or another. The most expensive are the various oil leak repairs. I have owned BMW cars for the last 8 years. I am done. The design of the engine, while high tech, is not reliable and will have the customer spending a lot of money for repairs.