In August of 2013, I purchased 2010 X 3. This car had approximately 27 K and factory warranty effective through the end of April 2014. Approximately 2 weeks prior to the expiration of the warranty, I noticed a vibration in the drive train and took the car to the local BMW dealer for evaluation. The dealer determined that a manufacturing defect was contributing to the symptom but that another related component was also defective that BMW was already aware of for my make and year vehicle. The dealer replaced the component causing the initial symptom and advised that it would be 8 to 10 weeks before BMW could manufacture the other needed component and that all of these repairs would be covered under warranty. We were advised to keep and drive the car pending the receipt from BMW Germany for the other component, at which time we would be re-scheduled to return for completion of those repairs. We took the vehicle on an out-of-town trip days after having these initial repairs and while away several warning lights came on indicating a number of issues. Because the car was still drivable we completed our trip and promptly returned the vehicle to the BMW dealership for evaluation on approximately April 29, 2014. We were advised the car was now in worse condition than before and we were lucky that the differential had not locked up going down the highway. The car was left at the dealership who arranged for a loaner vehicle pending the repair of mine. On June 21, 2014, I was contacted by the dealership and advised that my car was repaired and ready to be picked up. I requested a test drive before taking receipt and the shop foreman accompanied me and my wife on a test drive. The car surged upon stopping which it did not do before and the vibration in the drive train was still very pronounced when turning. The shop foreman agreed the car was not roadworthy and we returned to the dealership. As of July 29, 2014, the dealership has not completed repairs to my vehicle. This vehicle has been out of service now for three months. I have offered to buy the loaner vehicle because my wife and I have lost all confidence with the dealers ability to competently repair my car. The dealer and BMW have offered assistance in an effort to negotiate a trade; however considering the aggravation and lost trust, their terms are currently viewed as unreasonable for me. We have had many BMWs down through the years and normally receive very good service from the car. The dealers however need more customer service training.

This is a reply to Charles of Hobbs, NM: In regards to the gasoline smell, Charles, you need to replace your charcoal filter and make sure the rubber hoses are not cracked. Secondarily, when you fill up your car, stop pumping gas as soon as it clicks off. Dont fill it to the top; it overflows into your charcoal canister. You can find the part on bavauto.com or rockauto.com. Its very easy to replace.

It is not a trustworthy car at all. It is not a trustworthy car at all - put me in a near-death situation. I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMWs claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate write-right.It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise).I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and nonworkable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, Do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense.This also reminded me of BMWs electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW.I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMWs response to this issue and whether they resolve this at their cost.

This is a complaint regarding lease termination inspection for BMW and outrageous payment that BMW charges for repair. I had an inspection for my BMW 528i on March 14, 2012 for the lease termination done by reps from Data Scan. For some reasons, the inspector refused to give me a repair cost after on-site inspection and suggested to call next day. He pointed 5 scratches on the body though. When I called next day, it turns out it was the phone number of BMW Financial Services. The representative told me over the phone that complete repair cost is $900.00.About a week later a got a statement from BMW Financial Services showing that my repair cost (5 scratches, from 2.5 to 10 long) is $2,700. I have a strong feeling that BMW running a scam, trying to punish customers who do not want to continue leasing from BMW. I paid my charges already but I want everyone who consider leasing BMW what they will face at the end of the lease termination.

BMW keyless engine continues to run when car is locked. BMW have not responded to emails, the local garage booked the car in to see if they could accommodate the mirror folding but said the engine issue was a known issue that BMW have decided not to do anything about. They were also unable to sort the mirror issue out telling me l should have brought another extra which would have made that possible?

Ive spent so much money getting this car (2010 BMW 328I) repaired, I should have bought a Kia or something cheaper. 3 belt replacements, radiator replacement, cracked rim, I could go on but I wont. This used to be a reputable brand. Next car will be a Ford or Chevy.

The BMW 300 is great for everyday driving. I love driving its 6 speed manual transmission! Its super fun to drive around town as well as long distances. The hands free features are also well designed. But, even though its a German car, its awful in the snow. We were very surprised by the poor handling in snowy conditions. We would not purchase this model again because of the climate we live in. It does not handle slick roads or snow well at all. Taking this into consideration, we might look at a different model. We really only bought it for the manual transmission.

I bought a new 2013 BMW 328xi and at 17,000 kilometers I experienced shuddering when braking. Upon further inspection I was told my brake rotors were rusted grooved badly. Contacted my BMW dealer, and he promptly told me that brakes are not warranted, and it would cost $900 to replace them. There was very little wear on the pads or rotors - I questioned why I would replace them with BMW brakes, as the first set rusted out in only 17,000 kms???? And the new ones were NOT warrantied also!!!!!BMW head office in Germany emailed me that you must dry off your rotors after theyre wet!!!!!! My local service place laughed and said that that was almost impossible short of taking all the wheels off!!!!!! Normally car companies do not warrant brakes because they are considered a wear item, which makes sense, but mine were NOT worn! I replaced the rotors and pads with aftermarket ones that WERE warranted and would not rust! I am now taking BMW to court to get my $900 back. BMW were not even interested in finding out what conditions would cause the brakes on a $60,000 car would rust out before the FIRST oil change was even due. Please let me know if anyone else has had this problem.

On August 24, 2014 I purchased a used 2009 BMW 335i with 58,213 miles. Unfortunately, from the time I drove vehicle off parking lot, it has been nothing but a money pit. I will start out with when I had to return the car to dealership shortly after purchase because the sunroof did not work properly. The problem was fixed, however it was just the beginning because more problems ensued and it seems like there is no end in sight. Not long after, check engine light is always on, I think it is the oil, even though it is about three months that I have car. I take car to get oil changed only to find out that it needs new shocks. I paid handsomely for new shocks in hopes that I am good with car. However, when I collected the vehicle and started using it again, a problem still existed. Three weeks later, I take it back to mechanic and they do a diagnostics test and determine that its the engine! The engine cylinders are misfiring. I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean its a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires. So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanics diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor. Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car. I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car. I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I cant afford more repairs. Amazing how these top of the line car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.

I have a 2007 BMW 335i that I bought from a BMW dealer. The car is a CPO car. I have had a constant problem with the car burning oil. It uses about a quart of oil every 750 miles. I took the car into the dealer when I realized that there was indeed a problem. Their course of action was to do an oil study. What that meant was that I had to take it back to the dealer every time that the oil warning indicator went off, and that they would verify that the car had a problem. After many trips and quite a few hours sitting at The BMW Dealer, they did verify that the car was indeed using a lot of oil.On two occasions they kept the car for a few days to check it out. They said that they could find anything wrong with the car. I contacted BMW North America on their website, and they came back, telling me that 750 miles per quart was normal. Since then my CPO warranty has gone out, and I am stuck with this problem. On the plus side, the car is a lot of fun to drive. This has been a bad experience for me. I have had the car in the shop once since then. More problems, amounting to a $1,000.00 repair bill for what should have been minor things. I will never buy another BMW and cannot recommend them to anyone else. I also have a Lexus - five years old and ZERO problems. I would love to hear from anyone else that has had oil issues.

I just purchased a new 2015 BMW 328i xDrive from my local BMW dealership about 6 months before I received a transmission fault warning and the car had rolled while in park into oncoming traffic crashing into a guardrail. Luckily the car rolled so slowly, it only caused very minimal scratches to the front bumper and no one was hurt. I made a complaint to BMW North America and had the car inspected. When I first left at the dealership, BMW let me know it would be looked at by the in house mechanics as well as their corporate team, and that they would keep me updated on the inspection progression.This process took over a month and when I inquired about the car, the dealership informed me the final corporate inspection was done 2 weeks prior to my inquiry; and that they were told someone in their corporate division was supposed to notify me of the report. Since no one would tell me what the status of my car was, I called the corporate office where I was told the car was looked at, and the mechanics were unable to find any significant faults or factory defects. Since no factory defects were found, BMW took no responsibility to what happened to my car, told me it was safe to drive and that they would sent me a report of the inspection.BMW never sent me the promised report of the inspection and I didnt not want the car back as it felt very unsafe. Ive owned the car only 6 months and put less than 4,000 miles on the car before this terrifying incident occurred. BMW told me the car was valued now at only $27,000 of the original $60,000 and would suffer the difference to return it.Before this car, I owned a 2003 325xi, which had a manufacturer recall in the driver and passenger seat heating system causing the seats to overheat. The seat heaters burned holes in each seat through the leather, burning my thigh in the drivers seat. I notified BMW of this and they told me they would only fix the burned drivers seat, not the burned passengers seat because the car was out of warranty, and that I was lucky they would even fix that.I made the mistake of buying a BMW not once but twice now, thinking they had well manufactured cars and mediocre customer service. Now I am certain they have unsafe cars and terrible if any customer service. I feel very generous giving BMW 1 star but 0 isnt an option. If you are looking to purchase a new or used BMW, do yourself a favor and buy an Audi instead.

I purchased a 2013 328xi for my wife in June 2016. It came with 18 alloy wheels and brand-new Pirelli run-flat tires. After a few months, the rear passenger tire kept losing air. I took it in for inspection 8/23/17 and was told it was due to a cracked wheel. My wife never hit anything with that wheel that would cause such severe damage. The service rep said that she probably hit a pothole and that the run-flats dont provide enough cushion to protect the wheel. In other words, its a defect in the wheel/tire assembly (borne out by a class-action suit settled by BMW for cracked wheels on the Z4 in 2015). The solution offered by the service agent was to replace the wheel and tire for $1,035. I asked if BMW would take back the run-flats (with only 5700 miles) and replace with conventional tires so I wouldnt risk another wheel crack from a pothole. The answer was no.So I paid for a new wheel (discounted 50% by BMWNA after filing a complaint) and took the car to Discount Tire and bought 4 new Conti Extremes in trade for the run-flats at $30 each. Cost me $758. They inspected the right rear tire and saw no evidence of damage. There was also no evidence of impact to the wheel - just the hairline crack. BMW of San Diego could have done the right thing by replacing the defective wheel at no charge (the car is still under warranty), but instead tried to fleece me for the full cost of a new wheel and a tire that wasnt damaged. In fairness, the service manager, William **, made a good-faith effort to make this right. But the dealership and BMW didnt care. BTW, the car actually handles much better with the Continental Extreme Contacts, and the ride is much more comfortable. We just have to pray that she wont get a flat, because there aint no spare.

We called BMW for 2011 X5 about problems almost every month with engine sign and more. BMWs answer was You didnt buy new BMW and you have 40k miles already so we cannot do anything, sorry. I asked Mr. ** for supervisor, he said, My supervisor (**) will tell you same thing & refused to transfer or provide her contact info. Anyway, we have numerous repairs done under warranty in last 2 years and ongoing... We have driven BMWs for over 20 years & now I can say very clearly Dont get heavy scrap with overloaded, computerized, constantly failing components with BMWs policy to keep making service money without caring for customers at all. In 2014 we owned BMW 2011 X5, 2001 740iL, 2008 335i, 2005 325xi, 2003 X5 & 2003 M3.

I purchased a certified pre-owned 2007 BMW 550i in 2009. There was a sporadic problem with the Sirius radio where it wouldnt change stations. I brought it in for service while the car was still under the original warranty to have it fixed. The service techs at Stevens Creek BMW could not reproduce the problem. The problem persists and I have brought it back in two more times but they can never reproduce the problem. I demanded that the radio be replaced and was refused. I called BMW customer relations and talked with Elizabeth ** at length about the issue. They refused to replace the radio because they cant reproduce the problem (which is pretty ridiculous since I reproduce it several times each week). Their logic is completely circular: they cant reproduce the problem it it doesnt exist. Transcript of conversation: So Im a liar? Oh, no, we believe you. So fix it. We cant fix it because we cant reproduce it and besides your CPO warranty wont cover it. But I reported the problem when the car was still under the original warranty. We couldnt reproduce it so we cant replace it under warranty. The Sirius radio is practically unusable. I spent a lot of money on this car. Its supposed to be the ultimate driving machine which I would think includes having a radio that works. This is just incredibly frustrating. The CPO warranty is completely worthless. The car also has crumbling front and rear window seals (on a 4-year-old car!) which the CPO warranty doesnt cover.I will never buy another BMW and I highly recommend that you dont either.

I purchased a 2011 X5 brand new from the factory back in 2011 and was experiencing some squeaking noises coming from the front end of the car. I complained to my servicing dealer about the problem back in 2011 or 2012 and they never took any action on the problem. However fast forward to 2013, the problem got worse and occurred on a frequent basis which was very embarrassing to me. In May of this year, my U-joint broke. My truck was down for about 2 1/2-3 weeks. During this time I complained about the squeaking noise as well. The U-joint was repaired; however, the truck was still making the squeaking noise. Took the truck back to the dealer for the noise. The truck was down again for about another 2 weeks. However the squeaking noise was still occurring. I took the truck back again but I was told by my service advisor he didnt hear the noise so I should record it when I hear it and email him the noise so that he could send it to the shop foreman. I did so and returned the truck to the dealer. The truck was down for another 2-3 weeks and when I got it back, the squeaks turned into a whining noise. In addition to the fact that I now had oil leaks. At this point, I took the truck back to the dealer and filed complaints with the BBB, Consumer Affairs in addition to contacting BMW N. America. I was told that due to the mileage and age of my truck that BMW was not liable for the issues I was having with my truck thus they would not provide me with a new vehicle or provide a sufficient monetary amount to buy out my finance contract, etc. I am very disappointed that a luxury vehicle has performed so poorly and BMW does not want to immediately take responsibility for a defective product. However they did offer me $2k for my inconvenience on the condition that I sign a confidentiality agreement which would release them of all responsibility of any issues I may have with my vehicle past present and future in addition to agreeing to not disclose the nature of my experience with the defects and failures of my vehicle.

My 2004 BMW 525 headlights have completely hazed over. I have tried several aftermarket products for headlight lens restoration. This has not worked or even made them marginally clearer. My dealer service person believes that the lenses were made of a lower quality plastic in this time frame compared to newer models. The only repair is to replace the whole headlight assemblies at $2,000 each. The Customer Relations person at BMW USA cheerfully took the complaint and said that nothing would be done. We are on our own. It is always nice to see a company stand behind a poor engineering decision, which is widely known within the company.

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my sons Subaru. Also they dont provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isnt impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I dont have that new car joy. I dislike my car and will never buy another BMW.

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

I bought a certified pre-owned 2007 X3 in 2009, which luckily means I have a warranty till 2013. When I bought it in May 2009, it had the service engine light on and dealer tells me its due service and will do it the week after. Ever since, the light keeps coming up every 2 months, and the dealer takes a week to do something. Then he tells me that they do whatever BMW tells them to do and gives it back saying that the problem has been resolved. So far, I have had at least ten such trips. The last two trips are taking much longer. The last trip took 19 days about month and half ago. I went in again on Nov 28th and it is still being looked at. The dealer has provided me a loaner car so I dont have a major hassle as a result. But it is amazing that this supposedly superior engineering company cannot figure out after so many tries why the stupid light comes on. Can any one really trust their advanced systems like iDrive and so on to actually work? Is BMW more of a superior marketing engine as opposed to a superior engineering company? The evidence suggests that they are definitely a superior marketing company.

I was a very happy owner of my BMW X3 until my seat belt latch fail to work and had to be replaced because my seatbelt would not lock. I have never experienced a problem like this before in automobile regardless of make or model. What those this say to me as a consumer that BMW do not give a damn about me or my safety. This could have meet my life. BMW you really need to take this seriously. Do you care about your brand or your image. What auto maker would put the consumer risk. BMW we have a problem.

BMW X1 is a wonderful auto. But lease is expensive and living in NYC means that use is limited. This is because of traffic congestion, crazy bike riders and poor driving habits of many motorists. Insurance cost is also too high as is parking. So not economically feasible for such a high priced vehicle. But I love it. Next time may buy Subaru or use on demand car rental services by BMW/Mercedes if they develop here in NYC.

Ive been dealing with some ass at BMW customer relations from Ohio, goes by the name of Ross **. Hes an arrogant and pretty useless in any sense of the word and hes a team leader. BMW is a garbage company that puts out garbage cars and refuses to stand by the garbage they produce. Ive has a transmission go out and now the engine blew among multiple electrical issues and a battery that needs replacement every 10k miles on a $105k car. Total pos car and pos customer service. Never will buy anything made by this Mickey mouse company ever again.

I purchase a BMW X5 diesel in December 2014. Since then, I have been having problem. I took the vehicle to NJMVC inspection station in Edison, NJ. I failed for emissions. To date, I have spent $3200. I have replaced the oxygen sensors, the active tank, the catalytic converter and now the dealer is saying that I need to replace the passive tank. This vehicle seems to have a fault. I wrote to the Federal Trade Commission and even spoke with Rebecca Franks from BMW, NJ and the issue is still unresolved.

I was driving my 2013 BMW 328xi with family in Toronto in busy traffic on Nov 1, 2014 & suddenly the cars engine stops and all power features stop working. I managed to glide the car to the curve amidst busy traffic switching lanes with my hazard on and barely averting a collision. The dashboard monitor stated something about the start/stop ignition. I attempted to start the car and it would turn briefly but would not start. After several attempts I called BMW roadside assistance. After being left on hold sometime, I was advised a tow truck would arrive at 5:50 pm, it was 4:30 pm. I advised them the car was not safe as the busy road was full of fast moving traffic on Mount Pleasant North of Moore. The individual at the call center claimed he could not do anything. I called my older son to pick up my wife & son with hockey gear and shopping.Exactly at around 5:50 pm a flat bed tow truck arrived with we buy scrap cars inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by their towing. I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me). The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental cars claiming none were available in the entire City of Toronto.To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMWs for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

2012 X6. Has used oil since approximately 6 months after purchase. Smokes. Smells. Oil stains all around tail pipes on paint. Has used 6 quarts of oil in less than 5000 miles. Engine overheats. Engine shuts down to reduced power mode with no warning. Has been at Moses BMW essentially since Nov 2014. Replaced fuel pump, water pump, hoses, sensors, lines, injectors, battery, vacuum system, engine cover, engine partitions, you name it and still limping and smoking. RPMs even go down when I give it gas. This X6 as well as my previous one have given me nightmares since 2009. BMW and its authorized service are horrible. They are not reliable! They are dangerous! They are selling defective products that are dangerous and refuse to even talk to the people who they are obligated to under their warranties.

I had service done at Vista BMW in Coconut Creek, FL after receiving via email service coupons and discounts. After the service was done and the emailed coupons were presented the Service Manager denied and did not apply the coupons. 20% discount was offered on any service done at the dealer. After the service was done, the manager refused to apply the coupon and pointed out the fine print. This coupon is very deceiving as it was very clear that they wanted to get customers pulled into the dealership for service thru this offer, only to turn it down when it was time to pick up the vehicle.

I recently bought a used 2011 BMW X6 with 42K miles. The vehicle was owned by a friend of mine and she was the original owner. The X6 was serviced by BMW dealer and at recommended intervals. After two weeks, the car wont start and had it towed to an independent shop. The diagnosed was the VVT motor and DME unit (Digital Motor Electronic) were bad and total replacement for parts and labor comes to $4,700. The mechanic informed me that he has seen this issue many times and normally happens at 90-100K miles and not 42K miles. The mechanic said I should call BMW of North America to see if they would reimburse the cost. BMW refused stating the car no longer under warranty. IMO, BMW products are crapped and expensive to repair and I will never buy their cars and let people know not to buy their cars since they dont stand behind their products. Their cars are overpriced and a piece of junk.

My car battery suddenly died on my new 335i 2011. They wanted $195.00 to diagnose the battery and $435.00 (totaling $630.00 for parts, not including labor). What use is a warranty if you have to pay as much to repair it if it was out of warranty? It took them 2 days to diagnose it, and they wanted to keep my car over the weekend. Its not rocket science to replace a dead battery. Its literally a 5 minute job. Im disappointed at the amount of my time that they have wasted. The battery only charges to 10.6 volts (dead cell, faulty product). I have completely lost faith in BMW. I have had transmission problems since 5,000 miles (2nd gear synchro 6MT) that the dealer has failed to replace under warranty. When I purchased the car, it came with 2 bad rims.Heres my current BMW Warranty experience: Did the custom-ordered car come with bad rims? Blame customer. Is the car transmission failing at 5,000 Miles? Blame customer. Does the car battery have dead cells? Blame customer. There is poor communication with customers and lack of communication.

On 17 December 2015, my wife brought our 2011 BMW X5 to Elite BMW in Ottawa due to low coolant light appearing on the cluster. The dealership conducted almost two-hour diagnosis and determined that our vehicle requires a new water pump, thermostat and some oil gasket. The job should have been finished at the end of the day and my wife was waiting a phone call to pick up the vehicle. My wife did not receive the phone call and now it was 18 December 2015, 2 PM. My wife called to the dealership querying the vehicle. She was put on hold and then the dealership promised to call her back. My wife did not hear anything and then she called over one hour later again, now the dealership admitted that there has been a problem with our vehicle. In the process of repairs (i.e replacing water pump, thermostat and engine oil gasket and oil), the technician during is test drive (at least the dealership report states) had seized the engine. The technician had completed the work and replaced the engine oil (as they say) and was in process conducting the road test when the engine seized. Now the dealer is denying their responsibility and is suggesting us to buy replacement engine? How generous, they are even helping us to find cheaper used engine? Dont we have laws in Canada? This should not be even a question, i.e. you broke it, you bought it. Elite BMW is now working with BMW Canada and in preliminary discussion, BMW agrees to cover off 60% of the cost and the rest is collected from the customer based on the general manager, as the dealership is trying to wash their responsibility of the accident. The whole accident is tarnishing the BMW brand. The way situation is handled is less than it is expected of the brand. This is cheap shot and poor representation of the brand and is turning off customers and investors from the brand. Mierins Automotive Group, especially Elite BMW is keeping their promise: creating a dealership experience like no other. The truth does not lie in words rather than actions. Indeed BMW military appreciation program is to sell smiling in front of you and stab you on the back - thank you BMW Canada and Mierins Automotive Group! We provided the complaint letter to the service manager (Isabelle), basically stating that you broke it, you bought it. The BMW Canada agrees to cover off 60% of the cost of the engine rebuild and the dealership and the general manager and the service manager deny their role to the cause of the damage. The general manager offered the engine rebuild for approx 15,000 CAD, which we have doubts as the technicians failed the water pump replacement. In a discussion with the senior technician, he mentioned that the dealership have difficulties to find and retain technologically incline technicians as BMWs are challenging vehicles to maintain and repair. We as consumers should have rights and laws protecting us. When a vehicle is left to the dealerships care, it should be returned minimum at the same condition it was left there. We are a military family and protecting this country and its citizens and this is the thank you for the service from its citizens as return.

BMW x3 xDRIVE28i - For a SUV of this price, some of the finishing touches are mediocre and I find that after 50 years of driving a BMW product, their top quality and so called attention brought to customers, are declining. It is still the driving machine but its not anymore the cream of the cream!

Yesterday afternoon 4pm my car X5 2018 suddenly stop at middle of highway. I’m so nervous and scare. It was so dangerous. I was two boys still small, my boys nervous and cry make my feelings more panic. I dunno what to do. So I use my car call out road assistance for help. But they said my car no under registers???? My dealer ignore me. She said, I cant do anything. You have to call customer service yourself. This is the service from BMW. I bought this car at auto Bavaria Glenmarie with Adrienne (**). She ask me handle myself. Omg???? This is nightmare for me in my life and nobody help. I call toll free number. A Malay girl Zurah ask so much question is not related. Is this important? I’m customer. New car X5 breakdown in middle highway. Didn’t care help but ask so much question and ask and ask again. Then reply me ask me wait???? Ok I wait. Nobody call me then I call again. Another Malay (Ekin) answer the phone call.Still the same. No help and ask me wait???? Omg???? I wait and wait already 3 hour. BMW this your breakdowns service? Then I call again thats lucky I speak to a young man call Jeff from customer service dept. He help me. At last I feel safe. He arrange a torn truck & a taxi for me. Thank god he so kind. But I already been waiting middle of roadside with kids 4 hour. My life so dangerous. I just wanna cry???? My kids & me are hungry and I’m fall sick. Suddenly stomach pain and vomit due wait too long and panic middle of road. And all my appointments & dinner in Penang cancelled. Is a nightmare for me BMW... Hard for me to trust your service again.

I had problems with my 2004/325i BMW with leaks. Reliable engine but bad when it comes to leaks. Notice they use cheap plastic parts.

I have a 2007 BMW for my wife. It has only 60,000 miles on it. I have bought an extended warranty for it. Every month, it has some minor issues, which i get fixed. This month again, it was the radiator hose. I have to pay $480 for a radiator hose. I am very upset. This is a very well maintained car, but it never is trouble free, and every trip to the dealer end up costing me money. As a lifetime BMW customer, I have never felt this disgusted. I definitely want to get a refund on this outrageous charges.

I bought a 2007 BMW M6 Convertible in September 2009, paid over $70,000.00 as a CPO. Ever since then, I have taken it in to multiple dealers to have the malfunctioning top fixed. After almost twenty (20) attempts, it is still not fixed. You read correctly, 20 attempts! Now, they say its a hydraulic issue from wear and tear that is not covered by the CPO warranty. Total repair cost was over $5,200.00. Do they really think I will pay for something that they havent been able to repair after 20 attempts? And even if I paid this, they still will not guarantee that this will fix the problem that I have been dealing with over the last 2 years. How can there be wear and tear if it hasnt worked most of the time anyway? I contacted BMW North America. They offered me a lousy $1,500.00 to make me go away. I thought it was an insult to injury type of move. I even offered to pay thousands more to upgrade to a newer model year of the M6, at which point, the local dealer wanted to make thousands off of my misfortunes which killed the deal on a car in FL that I had found! I am ready to take the gloves off and take this as far as I need to up the corporate ladder. BMW, this is your last chance. Fix this wrong or I will fight this to my last days!

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

Car started giving MAJOR and EXPENSIVE problems around 75k miles. My brother also had a BMW and he had a different model but same issues. These cars are absolute GARBAGE. They will break down and cost you an arm and leg. STAY AWAY!!!! Go with a Honda or Toyota.

I have an BMW X1 2012. Its only 4 years and 100000 Km yet it already has leaking oil, leaking cooling system, leaking freon. My Honda civic 2005 so far has have no problems like that. Is an BMW better than a regular cheap Honda?

Ive purchased 4 and the current 550 will be the last. The transmission problem has been classified by BMW engineers as a characteristic of the car. Should someone that pays $68,000 be expected to accept a car that bogs down when passing? Brakes, rotors and pads replaced at 12k miles, right ignition coils, seat is broke, steer wheel leader coming off, USB connection blows the fuse when used and get ready to buy lots of tires. Dont even waste your time calling their executive center. $250k spent on their cars and they will not get a dime more. Pitiful they will not stand behind their product.

BMWs are the most reliable cars. They always look new as they keep, for the most part, their beautiful design. My car has 56,000 mi on it and is a pleasure to own. It is made well and is basically trouble-free. My older car has features that new cars have only gotten years later.

I purchased a low miles used BMWX3 2011, and less than a year Im having issues with the drivetrain error that seemingly many owners have experienced. As I scrolled through several websites viewing comments of this issue in several models of BMWs, Im finding out this issue should be a recall issue. Whats the deal BMW?

I purchased a vehicle from this used car dealer that was supposed to be a certified BMW and Ive been having problems with the car since buying it. Ive had the car for three months and every month, the car has been in the shop. I have spoken to the manager about the problems, but kept getting the runaround. Now Ive had the car for three months and theres a clicking sound when I make a left turn. When I told the manager about this problem, he told me I have to pay for parts and labor. I paid $2,000 for a car that was supposed to be certified thats really not. I was sold a car that is supposed to be 160 points certified and was not. This dealer is telling me that I have to pay for parts and labors on a car I only had for three months and now Im having a hard time getting anything done with the management which I paid $2,000 to for a car that I shouldnt be paying to repair.

2003 BMW 745LI - Went to open the trunk as usual, heard the click but the trunk didnt open. I noticed that there was some give and take, however the latch would not disengage and lift open. The instrument panel says trunk open. Thats because technically the trunk is unlocked but the latch will not disengage. Took car to BMW Santa Monica. They kept my car overnight and charged me $175 to tell me to go to a body shop because they were unable to open the trunk. BMW Santa Monica made the issue worse by pushing down on the trunk and totally locked the latch. Now it is solidly closed. I called the body shop BMW Santa Monica recommended and was told that its a very long process to open a BMW trunk. I contacted another body shop and was told that they have to remove the back seats to get to the trunk. I dont know where to go. I have 2 work computers, groceries (all gone bad), clothes and medicine in trunk.

I have a BMW 645 ci coupe. I am forced to change gear oil pan every year. Because it is made of plastic materials and gets deformed by heat, this is material design failure. Check your car and let’s ask BMW to change it to metal.

Without warning, my 2007 BMW 328Xi engine shut off and stopped in the middle of a busy road. I was told by a BMW service rep that my fuel tank draw tube fell off causing loss of fuel to the engine. I learned online that this is happening to other 2007 era BMWs and the reason is that the fuel draw tube is corroded by the fuel it is drawing and weakens and falls off. The fix is a new fuel tank, pump and draw tube for excess of $2,000.When contacted by my service rep, BMW gave a token $500 toward my repair leaving me with a $1,900 repair bill. Had this failure occurred on a busy Seattle freeway, my life would have been in grave danger as would have others around me - there would have been an accident with no way to avoid it. BMW is aware of their product failure and my question is who has to die before BMW steps up to the plate and accepts responsibility and recalls and repairs these vehicles? If you own a 5-7 year old BMW (maybe newer), its going to happen to you and I would appreciate your raising your voice to BMW before someone has to die to get BMWs attention.

My 2006 330xi has been a great car. My warranty expired after four years. During the four years of covered issues including replacement of tires twice (very loud run flats) and replacement of chrome around the windows that oxidized, I was still a happy owner. I noticed that the rubber strip that meets my windshield and the top of my car was flaking off of the car. I called my dealer, BMW Devon Hill. First, I was insulted on the telephone when the service technician asked me if my car was outdoors. Then, I brought the car in and he looked at the problem and showed it to the manager, and when I returned, I was told that I was out of warranty. He was kind enough to give me an 800 number to call. Why he didnt go any further to help me is the first complaint I have.I spoke to a very nice girl over a period of 10 days who also told me that I was out of warranty and basically told me to have a nice day. I wrote a letter to BMW. Someone called. That was a miracle. He asked me a few questions, called back, and had the same final decision. My complaint is the rubber probably cost about $5, if that and the labor might be 10 to 15 minutes. This automobile, ultimate driving machine cost me $42,000, and once I went out of warranty, it was, Goodbye. Youre out of warranty. I couldnt be more disappointed. I would never buy another BMW for something as small as this problem. I was insulted and basically dismissed by everyone. I think this is terrible public relations, customer service, call it whatever you want.

Two words to say about BMW, EXPENSIVE JUNK!! It was my dream car..... Unfortunately sorry to say its my nightmare now. If there is fair justice, Perrillo BMW in Chicago should be closed down by the authority for the scam that is between them and warranty companies scamming consumers to make fast buck. Every time took the car to them for service had to bring it back for something else. My car been to them over 30 times. Last time they kept for 7 months to fix the passing of state emission test. My car had less than 50.000 miles all that time. The body was damaged and rust spots all over it from their underground garage and lost my key. l can go on on with this. And contacted BMW North America, theyre even worse by misleading advertisement for the make of the ultimate pure JUNK. THEY NEED TO OWN UP TO THAT!!!!!

Low temp [ - 8 f] caused false warning of flat tire and blocking of screen info. My previous 528 2006 did this. Is this the winter pkg?

I have owned BMWs since 1994...a total of six. The last...and I mean last one is a 2008 BMW X5 4.8. I have spent thousands of dollars on repairs and the vehicle has only 80K miles. This is one shoddy vehicle. Never again.

I am the first owner of A 2008 528i. Just installed my 3rd transmission into my beemer, its hilarious such German build? First one out at 45000 miles about over 5 years ago, then the warranty just outdated and go through back and forward negotiated with the dealer. Finally they paid for the transmission and I paid $1800 for the Labor charge... And 2 weeks ago its out again and this time I had 139200 miles on it, which mean about 5 years again, so just have the rebuild one puts on for a few days, and runs good so far, other than transmission problems, everything are fine. I love this car, just dont understand why cant they good one like Japanese... Haha!

I have a 2015 BMW X5. I drove the car to a neighbors for a birthday party. It was daylight. The parking area for the house, which appeared flat, bordered on a hillside. I was (fortunately) alone. I turned off the engine; normally at that point the car goes into (P) park. I went to the back door on the drivers side and opened it to remove something, then closed the door. At that point the car began to roll, and over the next several seconds it picked up speed, then it went over the edge of the hill. There was, mercifully one lone tree which caused the car on the passenger side to crash and stop. When I subsequently went into the car and looked at the gear shift the transmission was in (N) neutral. I emphatically did not leave the car in neutral. There was approximately $15,000 damage to the car.I contacted BMW about this, really just to inform them. They wanted to inspect the car and the person I talked to at that time said they would consider paying the deductible on the insurance if they determined I was not at fault. This caused some delay but the inspection occurred. Needless to say, they called a couple of weeks later (my original contact had left the company) and said they had not promised anything (that was true); they would not take responsibility. This could have been a terrible accident. Had there been a child, a pet, or anyone else, in front of the car, or if I had walked in front of the car to open the passenger door on the other side--or walked back-- there would have been nothing to stop my getting run-over. I would not consider buying another BMW (this is our second, and generally I like the car a lot) if this problem is not somehow fixed.

BMW is the Toyota of Germany. Reading all the reviews, the non-response of the company, and the mechanic/engine problems of the car, I cant help but remember what this company is selling - a prestige status symbol. Anyone whos thinking of buying a BMW needs to take a trip to Berlin, Germany first. In the debt-ridden capital, you will see that BMWs are the bread and butter cars of Germany. BMWs line up the streets next to homeless shelters, graffiti parks, and taxi stands. Delinquent juvenile teenagers drive a BMW. Older middle class ordinary citizens drive a BMW. People who have no teeth have a BMW. BMWs are just about the most commonplace car in Germany, like a Toyota Camry here. Somehow, the brilliant marketing campaign and the high price tag for initial purchase and maintenance have convinced North Americans that BMWs are a luxury ultimate driving machine. Autobahn sounds so cool in English. In German, auto means car, bahn means way (as in U Bahn, sub-way, S Bahn, another type of subway, and autobahn, car-way or highway). Before you think that the company will value your $400,000 spending over 10 years, think again. They dont really care as they are already laughing all the way to the bank. In fact, the more expensive the maintenance, the more prestigious the brand. The brand is for people who have money to burn. The more mechanic problems, breakdowns, and barriers the company creates, the more it sets the people apart in who can maintain this prestige factor. Before you buy a BMW, go to Germany and spend a week in the major cities and walk around the poor areas. And once you see how commonplace BMWs are, the more youll think twice about doing what you are doing.

I Vikash ** owner of my 320D BMW, which I had purchase on 14th Feb 2018 from RANCHI JHARKHAND sharing here my experience with this brand and their agencies. The tyre of left side both front and rear crack at ones on running condition on 22nd Dec 2018 on smooth road in a speed of 50 to 60 km/hr. Now see the quality of material using by this brand. The agency persons of Ranchi are not able to clear the reason. And also they are worst in giving updates. I had drived my car approx 14000 km and BMW given me this gift. I am totally dissatisfied of my decision for going to purchase this BRAND.

I took my car in to Momentum BMW for one thing (running out of gas due to defective fuel sensor) and my car died on me the day I picked it up from service. I took it back and they said they fixed the problem which was caused by an oil pan leak. Picked the car up again and drove to work for it to die on me again. I had it towed back in to the service center and they came back with a report of sludge in the engine. I was told I needed a new engine that would cost up to $10K. Even though my car wasnt doing this before Momentum BMW repaired it, I tried to comply. I supplied receipt from outside service and they rejected it because they didnt like the receipt format. Im not sure that they even submitted other receipts of service done at BMW. When asked what was submitted, I was told they couldnt release that information. Ive been given the runaround. Ive been a loaner car for 2 months. Ive been treated like a liar and devalued as a customer.

I just bought the car in Sept 2018. It has been in dealership service 5 times since then including a TWO MONTH stay that I just picked up yesterday. Had to call today because engine is stuttering on highway AGAIN and need to take back in for additional service. The dealership has had the car in repair status more time than I have been able to drive it! Total lemon in my estimation. I am paying car payments but cannot drive the car.

Today I went 25K regular service for my 2016 X+ BMW car. And I waited almost more than 2 hours and service just finished. Service manager told to me My X4 and many X4 has some problem about on back seat babe sitting fixing problem. This is fabrication error for all X4 BMW models. And they told to me this between 2-5 days service and they offer me complementary car replace with my car and fix my car. I accepted and I waited more than 1 hours. After that they took my car and they offer me TOYOTA COROLLA for one week driving for free. But I bought less than 1 year ago paid 59 K and bought BMW X4 and service try to give me Corolla. Ridiculous and I didnt accepted and go back to my house and I waste my time for with stupid paper works.I wont refer to anyone and BMW driver do not choose this Service... And service guy extremely rude too. His name is Joseph **. Dont waste your time and try another BMW service and dealer. Before I used 2 different BMW service dealer and both gave to me wonderful service. I am stupid to try Lauderdale BMW of Pembroke Pines but again hell NOOO.

I purchased a BMW 320d Highline from KUN Exclusive, Chennai. I took my car for a long drive - about 30 km drive from Chennai. I made an attempt to make a fast U-turn, for which I held the gear as a support, and as soon as I completed the turn, the gear knob came off with my hand. I was really shocked to see that. Pictures can be uploaded if necessary.

I purchased a 2006 BMW 750li from the dealership on 10/14/2011. After purchasing the vehicle, I realized that the front end right side headlight was not aligned properly. I immediately called back to the dealer salesman Rich ** and informed him of my findings. He said that the dealership was closing, and to take pictures and send to him what I had noticed. I sent him pictures and informed him that I would contact the dealership in the morning which was10/15/2011. I called the dealership in the morning as I said, I would and spoke to Rich **. He proceeded to send me pictures of another vehicle with the same situation. He instructed me to take the vehicle to my local BMW dealership and have it inspected. On Monday 10/17/2011, I took the vehicle to Dryer Reinbold BMW in Indianapolis, Indiana for an inspection. After getting the vehicle back and talking with the Service Manager, I was told that I should take the vehicle to BMW Collision Center for further evaluation. I called and made an appointment for Friday10/28/2011. I had taken the vehicle in for an inspection, and was told by the Technician that the vehicle had previously been involved in an accident of some sort,which was causing the misalignment. I immediately contacted the Laurel BMW dealership to speak with the Used Car Service Manager Guy **, but he was not available. I proceeded to leave a message on his voicemail regarding the situation. I continued to try and reach someone, who could help me with this matter. I was instructed to call the General Manager Patrick ** and leave him a message.I proceeded to fax over the estimates that were given to me by the BMW Collision Center. On Saturday 10/29/2011, I called Guy ** to see what could be done, but was not able to communicate with him because of his attitude so I called Patrick **. I ultimately could not reach him so I left several messages on his voicemail. I finally decided to email Patrick some pictures of the vehicle from 10/14/2011. Patrick responded to my email, and we conversed via email regarding the matter. Patrick finally emailed asking me to give him til Monday because he was too busy to further address this matter regarding the vehicle.

They holding my BMW X5 car over 1 month because there is recall from BMW, and they dont have spare parts, and there is no estimate date for repairing. They just saying sit and wait, no complaining, no compensation for them, they just want to you wait, and do nothing. Even they dont offer BMW car, they offer other makes, which is not equal my car. And worst thing about BMW they pretending to be good company, which is totally lie, and their main priority is customer safe, totally lie. If your main priority was customers safe why did you sell millions cars this public and they put peoples lives in danger, and they dont want to compensate it. Personally I never ever get BMW again, and wouldnt recommend anybody either, they selling not secure cars this public and dont want to compensate it. Stay away from BMW. Honestly.

I bought a x5 2009 with 36.000 miles. Because I never had good reviews about BMW cars and my wife want this car so much, I bought a extended warranty for $5000. Now the car is 51000 miles and it is leaking oil from the valve cover and is leaking oil from the main seal and needs motor mount. The car is service at BMW. The technician said he was going to have to lower the engine and transmission in order to change the main seal. Also, he said BMW that doesnt leak oil is not a BMW (sarcastic). $2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told sorry, but you are not covered. I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.

2014 BMW M5 - I asked to have my brakes reviewed during routine service and the tech recorded the sounds and discovered the noise and completed some work to solve. Solve is the new account process. It changes during the feedback from our customers. I need to have a different tech research the issue and call me to discuss why I am hearing my brakes at almost every stop. For the price paid in April 2014, I should not hear the brakes squealing at all...

Im experiencing the famous, and very common coolant pipe leak issue in the 7 series. And I recently discovered that there are tons of others who have this problem. I want to know what can be done to keep BMW from brushing this issue off and make them do a recall. Is it class action lawsuit?!

We purchased a pre-owned certified BMW in Fresno, CA in April 2013. Within the first week we had problems with the electrical and our amp went out completely. We were told that it needed to be reset but it continued to fail. We had to take the car in 5 times before they replaced the amp. This was only the beginning of our problems. In the first year of ownership, we had multiply problems with the car including but not limited to: new air conditioning, rear door latch, interior door panel, oil leak. The biggest and most dangerous problem occurred on February 11, 2015. I was driving home on the freeway and I lost all power in the car. We were in the fast lane, going up a hill and suddenly no power! There were no warning lights of any kind, just complete power failure! I was able to pull over on the freeway and call the BMW service department in Fresno. I was told by my service adviser to simply turn off the car and it would reset. Upon my arrival back in Fresno, I took the car in to the BMW dealership for repair. After the car was there for a few days, I was told to pick up the car because the service department found nothing wrong with the transmission. Once again I drove the car and with my family in the car on the freeway, I lost complete power again! I took the car back to the service department and told them the car was unsafe to drive. I was given a loaner car. My car was in the service department for one month! My service adviser called me and said that there was nothing wrong with the car and to come and pick it up! I then called the service manager and customer relations with BMW corporate. I explained I could not drive this car because it was not safe for my family or any other driver on the road! It was then that they did an electronic test and determined that it needed a new transmission. On July 23, 2016, on our way to the central coast, the engine started making a horrible loud noise. I took it in to Coast BMW and they informed me my AC compressor was out, the wishbone was cracked and had to be replaced and they found 2 oil leaks. My car had been burning one quart of oil a month and the Fresno service department told me that was normal for an x5! The service advisor at Coast BMW told me my car was NOT SAFE to drive. We had to leave our car at the coast and rent a car home. These are all problems that should have been discovered by the Fresno service team because the car had been in several times. There is truly no excuse for BMW to put the lives of my family and the lives of others at risk. I trusted that I purchased the ultimate driving machine. These problems should NEVER happen to another family. Please be warned that BMW is willing to risk your life and your families lives to save a buck.

X5 gas tank may explode. As per dealer, the tank vent valve may malfunction and cause a build up of pressure in the gas tank. Since this pressure need to be relieve then the gas tank ruptures/leak. This happened to my vehicle in March and was misdiagnosed by the dealer. Leak reoccurred in the exact spot of a new tank 2 months after replacing, resulting in damage to DMTL and charcoal canister. Dealer refused to repair without charging for labor and NA BMW claims it’s an issue between the dealer and myself.

I bought a 2007 BMW 550i with 50000 miles on it. So far I have spent almost 2000 in repairs but nothing has really been fixed, my transmission hard shifts between 1 and 2nd same downshifting, it jerks when taking off basically giving you whiplash starting off. Ive had the car reprogrammed twice, all that did was turn my entertainment screen sea green. They say I need a valve body which is a $2000 dollar part inside the transmission which my aftermarket warranty would not cover because they said since its electrical they wont cover it. But the warranty states they cover internal tranny parts which is another rip off these warranty companies. AC compressor failed, water pump failed. Suspension sucks, it shakes. Have bought new tires and like 5 wheel balancings and still vibrates at 60 mph. And the car only has 61000 miles on it right now. This is my second BMW, they both sucked, spent way too much repairing these cars and time wasted. It will be my last BMW and the dealer will not address most of these problems, they recommend getting just a whole new part so 40,00 miles later that part will do the same crap. Fail!

I have a BMW 435i and just had to put it in the shop for drivetrain/engine malfunction for the 2nd time. This will, no doubt, be another $2k. BMWs are by far the most overrated, unreliable cars in the world. I am selling it as soon as it is fixed and getting a Toyota Tacoma. Cant wait to get a reliable car/brand.

I send my car to BMW of Main line on Bala ave, Bala Cynwyd PA to fix the engine as I noticed a white smoke come out of tail pipe. The car have only 80 K. After they take the car for about month they give me the car. I drive the car for about two months. It was time to change the oil. I go to another BMW dealer closer from my new home. After they change the oil I noticed a ticking noise. At the time I go to pickup my car, they inform me that this issue inside the engine and I should take the car to the dealer who open the engine for me as this engine should be under cover. I called BMW of main line and I called BMW of north America. NO one helped me, no one even their manager told me to take it to BMW who change the oil and the one who change the oil, they told me to take it to the one who open the engine. They forgot that both of them are BMW and I dont care how they deal with this thing. I just need this ticking noise to be fixed. They only smile on your face when you are there to buy a car, then when you go back to fix something that they cant handle they just keep ignoring you. They look for cheap mechanic to handle our cars. They are not professionals.

Re: 2007X3. Many times since, approximately the vehicle had 60K miles, prior to my 100k miles warranty running out, even though I was experiencing problems with my transmission (i.e. not shifting properly, clunking when shifting, noise and jerking when shifting), the Service Dept. told me there was nothing wrong. Now that I have 120k miles on it and my X3 will not go into AWD, I am told by Erhard that my transmission differential needs a $1,400 repair. I have never missed maintenance and at the last maintenance, I was complaining about my transmission.I would like my transmission problem fixed at no cost to me. It seems BMW, blew me off to get me through until my warranty was up (extended to 100k that I paid for). Very disappointing and too costly for me. My wife and I both own BMWs and will be going to a different make vehicle because of the deceitful treatment I have received. Something should be done about BMWs lack of responsibility when it comes to taking care of warranty issues.

I am the original owner of 530 2006 BMW. The fuel pump went out before the car was 2 years old and a couple months later, the other fuel pump went out. The dealer repaired it because the car was still under warranty and had less approximately 17,000 miles. After repairs, I began to have severe gas vapors inside of the car. The vapor was so strong you could see the car vapors seeping from the car while standing on the outside of the car. I took the car to be repaired 3 times for the same problem. The fourth time, I had to contact the corporate office to have a specialist look at the problem. The last repair was a little better, but I can still smell the gas as of this date. Now my car is 6 years old and still has less than 50,000 miles on it. The thermostat light came on saying that the car is hot, not to drive any further. So, I took it to be checked. I was told that the engine thermostat needed to be replaced and would cost $650.00, so I asked them to hold up on repair because I wanted to check with other mechanics for 2nd opinion. I called the specialist to get a quote thermostat repair. Both mechanics from other shops told me to tell BMW service department to make sure that my problem was not the water pump before changing the thermostat. I called BMW back to ask them to make sure that my problem was being caused by the water pump. The repairman insisted that my problem was not a water pump. He said he was absolutely sure that my car needed a new thermostat. After his confirmation of the problem, I gave permission to replace the thermostat. About 1/2 week later, the thermostat light is on again, worse than before because its now red instead of yellow. I had to bring the car back on Monday, 8/20/12. Guess what they are telling me the problem is? The water pump which is around $1,100.00, not to mention the $650.00 I just paid for a thermostat that was obviously not the problem in the first place. I am raising hell! I hope you readers can hear it in my complaint and excuse the spelling because I cant even think straight right now. I will never buy another BMW! Never, never, never, never! Nice looking car, but you cant drive from here to there on looks. Buyer beware.

Recently purchased 328i a month ago and was very excited! Had a big rain storm, the car was somehow flooded, floor and carpet completely soaked. Now the car will not start! It just completely shut down. Steering is locked. Has anyone had similar experience? I would like to know if even worth keeping now. Would like to purchase another BMW, but skeptical. Repairs are outrageous!!

I dont know where you went to have your oil changed, but I do know most of the drive thru oil change places have poor, untrained employees who know nothing about cars, changing your oil. Its very possible one of these employees introduced oil to your cooling system via the overflow tank which could have long term effects on your engine, water pump, etc. I believe if you are a BMW owner or German car owner in general, you need to have some basic automotive understanding which would include NOT taking your car to any random oil change place. Learn how to do it yourself using the correct oil, filter and tools, and it can be so rewarding. Or take it to someone who cares about your car as much as you do...

On July 29, 2010, I purchased a 2010 BMW 3 Series 328xi at BMW of Orland Park. The purchase included a balance of factory warranty for four years or 50,000 miles on all parts. The air conditioning was blowing warm air when the controls were set to cool and I took my car to the service department on May 18, 2013. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. He also said dye will be added to help determine the location of the leak. The system was then blowing cool. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on May 23, 2014. The service department rep said the refrigerant was low, there were no leaks found and that he will evacuate and recharge the system. I requested that the air conditioner system is repaired or replaced. He also said it is difficult to do diagnostics for a refrigerant leak and that an oil will be added to help determine the location of the leak. The system was then blowing cool and I was charged $209.19. I had no reason to suspect that the service department was not working in good faith to resolve the problem.The air conditioner was blowing warm air when the controls were set to cool again and I took my car to the service department on March 31, 2015. I explained to the service department rep named, Craig, that I am not willing to pay for diagnostics, evacuation and a refrigerant recharge again. I requested that the air conditioner system is repaired or replaced. I also requested that BMW, at the minimum, assist with the cost since the warranty was still active and not utilized at the initial appointment when I reported the air conditioner not working properly. I entered a caveat beneath my signature on the work order that I only agree to have the air conditioner system reviewed for subsequent repair and/or replacement. I told Craig at least four times during the consultation, I do not want to pay for an evacuation and recharge procedure.Craig told me the AC condenser could be damaged from a rock, so hell have to check out the whole system anyway, especially since its out of warranty. I explained to Craig that since the car was not out of warranty the previous two times I reported the issue, some consideration should be given to me as a customer. Craig said he will check with BMW and see if they will help pay as a good-will gesture. He said BMW would probably pay 85% of the cost. I told Craig that I am a single small woman who is financially alone and that I cannot afford to pay $300 every year for diagnostics, evacuation and a refrigerant recharge because I do plan to keep the car. I am planning to retire within the next five years and this is not in my budgetary agenda. Also, I explained if I were to pay $300 every year for the next five years, I would have paid to have the air conditioner system replaced.Craig responded by saying that he was not independently wealthy either. So I left my car with the understanding that every effort would be made to determine how the air conditioner system would be repaired and/or replaced. Craig called me on March 31, 2015 and asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I agreed.Craig called me on April 1, 2015 and again asked for my permission to keep my car for another day. He said, they couldnt find anything wrong with the air conditioner system and will continue to try to find the problem. I sighed and he said, and I quote, Hey, Im trying to help you out. Were checking out the evaporator coil and trying to see if its the factory. Even though his tone was unprofessional, I agreed. It was at this conversation I began to suspect that he was not working in good faith to resolve the problem and that there is no recourse for me.Craig called me on April 2, 2015 and said he couldnt find anything wrong with the air conditioner system or any leaks. I asked him if an evacuation and refrigerant recharge was done and he said yes. He did exactly what I asked not to be done. I told him I was not pleased that this issue was not resolved as I requested. He said he did me a favor because he charged me for only one unit of refrigerant and he put in two units. When I asked why cant the system be repaired or replaced, he said they dont know what part to repair or replace. I am so discouraged and angry that I was not given a more intelligent explanation. BMW can build machines for which they cannot repair? He said he will notate on the invoice, that next time, I will not have to pay for the diagnostics. He said maybe next time Ill get a convertible for the loaner car.Craig suggested that I pick up my car in the morning because traffic was heavy on La Grange Road that time of the evening and he wont be there. I dont use La Grange Road to travel to Ziegler BMW and I wasnt interested to seeing him considering my disappointment to the way this issue was handled. So I picked up my car within 45 minutes after being notified to do so. When I got into my car, it stunk like cigarette smoke and sweat. I was provided a loaner car in the interim. The loaner/rental car agreement for a temporary substitute vehicle indicates, No smoking or a $250.00 fine will be charged. A copy of my credit card was obtained to ensure payment should I breach the no smoking policy. However, I am not being compensated to have my car deodorized.In summation, I am extremely saddened to be treated with such disrespect and callousness. I purchased a BMW because I need a reliable car. I also chose BMW because I suspected that I would receive the kind of customer service that would equate with the kind of product I purchased. I am extremely upset and dissatisfied about this issue. I feel very uncomfortable to use BMW for any of my automotive needs. However, I am still interested receiving a satisfactory remedy from BMW as previously requested.

I wrote my first review a week ago telling you guys how my 2009 BMW x6, with 39,000 miles on it, stopped one day on the road and lost the power while the engine light was on. The estimate to fix the problem was $3,000, plus tax. I called BMW North America asking them for help, but they left me with nothing. After waiting for any of their response for the whole week, I just found out that they will not cover it because I bought this car one year ago! How is that possible??? The car has only 39,000 miles on it, and my warranty expired two months ago!!!I cannot believe how a big prestigious company treats their customers. Looks like its not worth to pay so much money for the cars that have so many major problems!!! I have a very bad experience with BMW, and Im very disappointed with how BMW treats their customers. Can someone please help me? Does anyone know the contact info to the main office in Germany??? What can I do now??? I feel that this is so not fair that I have to pay already big money for the car that has such a low mileage when its warranty expired only two months ago, when originally, the manufacturers warranty is up to $50,000. Very, very sad and disappointed...

I got scammed by BMW. I entered into a 2-year lease in 2016. Few months before the lease ends, I purchased additional miles. I was told that any unused miles will be refunded. I returned my car yesterday and guess what, they refused to refund my unused miles. However, they found my left rear tire was a little bit more used than the other ones and they charged me $300. Plus the extra $350 fee to close the lease...Not only that but last year, I was in Europe for a month or so and totally forgot to pay my monthly charge, was 30 days late and paid as soon as I came back to the US and opened my mail. That was the only late payment I had during my entire lease. Well guess what, BMW reported it right away and my credit score got impacted so bad it prevented me to purchase a house. I wrote a letter to try to solve this issue, they ignored it. BUT the sales team kept harassing me to try to sell me a new lease... Yeah, you guys can keep trying. I dont want to deal with BMW EVER again!

I have a 2003 BMW X5 purchased new from BMW Mississauga. As I live in Ontario, we do have some cold days. On several occasions during December and January, the two front doors were frozen and I could only enter the car through the passenger door on the drivers side. After driving the X5 into a warm garage, I was able to open the two front doors after some 45 minutes. I took the vehicle to BMW Mississauga to have the two door locks repaired and I was presented with a bill for $1,010.00. To be charged anything for a BMW defect is in itself somewhat unfair, however, to be charged over $1,000 is almost criminal.

First, Id like to say that this Driving Experience has been the worst experience on my end. This letter is to notify you BMWNA as the manufacturer that my vehicle is once again at Fort Lauderdale BMW for the fourth time, and I will allow one more repair before my attorneys proceed with the Lemon Law of Florida State. I will also like to ask if anyone at BMWNA has any kind of consideration to at least prorate my monthly charge because of my reoccurring issues with my car. I believe thats just right being that I have to waste money, time and mostly time in traffic and off work because of this issue. Im a very unhappy customer and I will say this now and forever, I WILL NEVER BUY ANOTHER BMW! And everyone that I get a chance or would like to get to hear my horrible experience with BMW I will be glad to tell them of my long stressful/humiliated days. My time with BMW has been enjoying all the loaners that I have acquired since my time with BMW. I really dont know, but BMWNA keeps telling me that they have traded me out of the car twice already so they cant help me in anyway but I dont think its right for me to pay close to $1700 monthly for my car to be in the repair shop constantly.The information in red is of the lady that communicated with me that BMW OF NA cannot help me anymore, when I was having my issues with 2013 328i that the alignment was bad and BMW of Coconut Creek could not fix it. I ask for BMWNA to allow me to trade out of it because of on going issues and Margaret ** I guess said OK but its not like they give me money the first and I still carry the negative equity. Then I got into a Certified New 2011 M3 which had issues from the start. You check all service records on that 2011 M3. They changed parts and I would say out of the 9 months I was on the contract, it was in the shop 4 months. The vehicle had a stalling issue that could not be duplicated but yet parts were changed within the 3 service centers I visited. Coconut Creek BMW, Pompano Beach BMW, and Braman Bmw of Palm Beach. I got loaners so frequently that my phone would automatically sync to the Bluetooth system. Because of my numerous times at service and Margaret ** Certifying that the car would work as intended, it happened again. She first gave $1500 and the trade of my car for a certified used or new car. I said that wasnt enough because at the dealerships I went to they said the bank couldnt allow me to get in to a less expensive car so they then gave me $3500 which I thought was still a low amount being that the BMW stores could not help much so now I have a HIGHER PAYMENT WITH A CAR NOT OF MY CHOICE BUT AN EXECUTIVE DEMO, that the BMW Bank allowed me to get into because of my negative equity on the M3. But I never wanted to get rid of M3, the car was in the shop month after month and I just wouldve thought that since I was going through this issues they would have some sort of consideration and put me into the same car for the same price and not a $100,000 car not of my choice. I just want to say that when I do get the chance to leave BMW of North America I will leave running and never look back!!!BMW of North America has no consideration for your customers. I mean Im not lying of the repairs because they have my service records. I have my service records on this new 650 xDrive. This has been the worst experience and can guarantee you that I will never encourage anyone to buy a BMW and will never get myself into this mess again. Thanks but no thanks.

I have a BMW X5 (2012) which I purchased new, it had an AC problem however that wont be fixed by BMW. Here is my story on the X5. After warranty is done at 50K miles this is where all the troubles start. Thermostat failure a 2500$ repair, Burnt Oil smell, fluid leak repair $2500 in 2016 by a BMW Repair service. Took it to the dealer to see if it would resolve and he replaced the same Oil Gasket leak at East Bay BMW in Pleasanton, CA for roughly $2500 in Aug 2017. Now I take it back to the dealer and ask him about the 2 year warranty and he says it is a different issue and I need to spend another $1500 to get this fixed. There is no end to the excuses for bad repairs but I wanted to call out that my experience with BMW and their repair technicians is so poor that they refuse to accept responsibility or address the issue.

I have a very high threshold for dissatisfaction, but my recent experience with BMW caused me to take the time to document my experience as I wanted to share how bad it was with as many consumers as possible to save you from the same experience. I have spent over $400K on five 7-series cars over the last 15+ years as an extremely loyal BMW buyer. My current $100K+ 750iL just passed over 65K miles and the extended warranty expired and to my surprise, mechanical issues have not stopped materializing! I contacted BMW NA to find out what $400K over 15+ years of loyalty meant to them. Evidently, it means nothing! They pushed me to a call center rep who was clueless and of zero assistance, and she kept to the script. I guess BMW feels that everyone will just cave and do nothing when they are pushed aside. It shocks me that in the current environment where brand loyalty is critical to the corporate bottom line, BMW obviously feels that someone in their mid-40s who will be in their target market for the next 40 years has no value. I wonder if Mercedes and Audi feel the same way? Extremely dissatisfied in Barrington!

I recently submitted a survey of my recent visit to the local BMW dealership (Schafer BMW of Wilmington, NC). I stated that I had taken my vehicle (2011 X3) in for a problem with noise coming from the passenger side at speeds of 45-50 MPH. The dealership stated that they too heard the noise and it was due to the tires. With 30K miles on the tires and their recommendation, I purchased 4 new tires, had them balanced and a front end alignment. Two weeks later I noticed the same noise coming from the same location. I returned my vehicle to the same dealership and again stated that the same noise was coming from the same location even after purchasing 4 new tires with an out of pocket of expense of $850 for tires, mounting, balancing and front end alignment. The dealership now states the noise is coming from the exhaust and not the tires. The resolution is still pending and BMW Customer Relations and Assistance states that they cannot reimburse me for the tires or accept responsibility of the dealerships misdiagnosis. Help!

I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a luxury car dealership. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10am from work and I was being handled by a service adviser Andrew ** reporting to service manager Ricardo **. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my cars status every few minutes but at least 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers.I finally get a call from Andrew (this was after my multiple calls, voicemails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15pm and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill.I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer. This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo ** who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7pm Monday evening to apologize and say that he expects his staff to at least communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car.Tuesday a.m. (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 min drive), Carlos at their shuttle desk told me he would have someone at 3pm to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carlos again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins?? At that time, it would have been maybe 4:30 p.m. or more. There was no apology or remorse from Carlos either at that point.So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours. Again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew ** in terms of any voicemail or emails? When I left, I had a letter attached to my receipt that asked to provide a customer feedback from their client experience manager Erika **. I left her a detailed voice message yesterday about my experience on my way back home, but another example where the manager has not gotten back to me at all.I feel the issue seems to be with the team there where they don’t think their customers need to be treated with utmost priority and professionalism. Especially when there has been so much of an inconvenience and hassle for someone, there was no effort on their part to get back and try to make amends. This was one of the worst experience having to deal with a dealership in terms of communication and way they treat their customers. VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT.

BMW M6 - Seems the SMG trans. has had many problems from 2006 onward. But BMW not fixing the problems and its $5000 for pump and labor. Its crazy. No after-market warranty will cover it. Or BMW fix it. Very sad. :(

I had foolishly bought my first BMW product only 6 months ago. It is a 04 x5 4.6is. I bought it from a private seller who obviously took very good care of it since it seemed to be in great shape. Here I thought I was getting a super deal on a very well built, high costing vehicle. Wow, was I mistaken. A month after getting it, I had to replace and electrical module behind the glove box at the tune of 800.00 then, a month later, I am making a left turn and the transmission farts out and throws itself into fail safe mode. After a couple days and a 250.00 diagnostic charge at the local dealership, I had my worries confirmed.It needed: 1.New transmission at the tune of $10,000.00, it only has 148,000 km on its lifetime fluid that never needs changing! My Honda CRV has 310,000 km on it and going strong. 2. New tail light since they were melting to the point of failure, 650.00.3. New engine fan since it was only running on high mode only and sounded like a Boeing 747 at take off., 1200.00!Like I needed to be insulted, the guy at the dealership suggests that maybe the owner before worked the tranni too hard by pulling things, since it has a towing package. Wow. After many hours of surfing the web, I learned that these are all problematic issues due to lack of quality and very poor design, which BMW will not take any responsibility for.I finally had the transmission repaired for 3000.00. Have not fixed the tail light issue and have no intentions of changing the fan. I am in the process of selling it or trading it off before the rear air suspension goes bad. Never again, should have bought a Honda.

Fuel pump replaced after warranty due to it spraying fuel all over me and the motorcycle. Flange area of pump cracked. This year BMW recalls pump for cracking, says it will reimburse if you replaced with BMW part and have receipt supplied. I had both and then they say no. Asked for written reason why refusal and they say they didnt have to. Customer service is the worst. This is the second time this motorcycle has tried to kill me. The rear disc brake rotor carrier broke letting the rear disc rotor lock up my rear wheel causing the motorcycle to skid out of control. Filed this complaint with traffic administration. Replaced part. New part is now made out of steel. Old one was aluminum.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. Its a 2010. The warranty is 10 years 156k. I was told BMW wont help not one penny. Because of the age. Now owning 4 of these cars. I cant even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I wont have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

I own a 2003 BMW X5. This car is a real nightmare. Over the past two years, Ive had the following issues: overheating, driver side windows arm broken, leaking sun roof, amplifier not working, LCD display fading, leaking power steering fluid, leaking engine oil, all door handles broken, broken rear axle arms, unexpected engine shutdown, leaking break fluid. That will be the last time in my lifetime that I will ever buy anything that BMW makes!

Driving along and all of the sudden a fan came on with a loud blowing sound. I parked my car and planned to take it to the shop the next day. I checked the coolant, it was a little low so I added. The next while on the way to the shop, still loud blowing, the engine overheat warning came on. I pulled over and towed to the shop. As soon as they hear the fan come on, they said immediately, the water pump failed - We get about 4 or 5 a week on this car. As a result, I have to replace a water pump, and cracked radiator, $2,000. I check the internet and found many, many of the same complaints. I read that there was a recall for the X5s with the V8 engine. I imagine the design is the same and therefore the recall should include the V6 engine as well.

I own a BMW 6 series. I have it in the shop right now with the convertible roof sensor issue. I have had this fixed 2x before. I had it scheduled in a different state a month ago but the BMW dealership said I had to get it fixed at the dealer that originally did the work. So I have brought it to that state and it is now a month later and my warranty expired the day before my appointment. BMW wants me to pay over $600.00 to repair a problem that I have had repaired twice already and so far they are not even honoring my warranty.

The car is fun to drive, very fast but it could be temperamental when it comes to repairs. I had some earlier repairs but now that I have almost 100K miles things have settled down and hopefully only basic maintenance should hold me over. The car is 9 years old hope to keep it another 18 months.

Two weeks ago we had great pleasure in taking BMW Arden to the small claims court. My daughters 18 month old BMW had a faulty wishbone arm. It should have been repaired under warranty but she had to pay the insurance excess of £395. We had a small win as BMW had to pay it back. I know it wasnt much but at the end of the day it was the principle.Here is how it began: BMW Series 1. On 17 September 2017 my daughter Sam stopped at traffic lights to turn right into the Esso garage. When the lights changed, she moved slowly away, at this point the wishbone arm snapped causing her to catch the car in front. A passing mechanic who has his own garage examined the car and said it had issues. The only marks on her car was a small dent and scratch as the photos show. We sent photos to an online mechanic, he said that slight knock would not have caused the wishbone arm to snap.Her insurance company transported the car to their garage in Ashford. A couple of days later BMW asked Sam if they could take it to BMW Arden to undergo repairs as it was still under warranty. When she collected her car a month later, she was shocked when she had to pay her insurance excess of £395.00, she’d been told it was being repaired under warranty.It is apparent that at no time Ageas the insurance company inspected the vehicle. A letter dated 6th March 2018 states “I have reviewed our Audatex report from Arden Maidstone repairers who have not advised in their comments on the engineers report that the drive shaft snapped due to wear and tear or due to being faulty. Had they seen the car then they would have known it was the wishbone arm and not the driveshaft. They also wouldn’t have had to ask BMW what caused it to snap!We wrote and complained to BMW Arden, BMW Customer Services and the Ombudsman. They all said the insurance company carried out the repair so you have to pay. Her authorized repair company in Ashford did not do the repair, BMW Arden did and then invoiced the insurance company for £4550,09. Our mechanic said the cost should have been no more than £500. A solicitor advised me the onus of responsibility lay with Arden BMW, she said the insurance company was just doing their job.On July 6th, 2018 I wrote a final letter to Gary ** the assistant service manager at BMW Arden, His last email said, “The possible cause of the broken wishbone arm was wear and tear.” At the time my daughter’s car was 18 months old with under 7000 on the clock, so how could it have been wear and tear? We believe it had a faulty wishbone arm from new or it was in an accident when it was delivered to Arden Maidstone.

Engine rebuild after 110,000 miles - Heres the scenario. I was driving home from work and a yellow thermometer lit up on the display screen and in less than 10 seconds, a red thermometer was displayed. I pulled off the freeway and immediately felt the lack of power in the car. It felt like I was driving a 4 cylinder car. There was never any warning of low fluids or overheating before this. I filled it with BMW coolant and drove it to my mechanic. While I was driving to the mechanic, I got a low fluid warning, yellow thermometer and red thermometer within 30 seconds. My mechanic took a look at it and I have a blown head gasket, which is costing me $2200. Ive owned the car since day one and have kept up with all the maintenance, with one year out of warranty. I didnt expect this to happen. BMW has to add temperature gauges to their center display. I had no knowledge that my engine was overheating or that I was low on fluid until it was too late. Im out $2,200 and need to find alternative transportation while my car is being repaired. At this point, I would not recommend a BMW for anyone.

I got a brand new 2022 X5 on Dec 22, 2021. After just 1000km drive, the engine light turned on and my car has been in dealership since 5 days ago. Such a frustrating experience with BMW. Perhaps other German competitors are more reliable. I wish I had not gotten a car from BMW.

I purchased an 08 M6 from the dealer in May of 13. It had 63,000 mi. In the fall 0f 14, I had the clutch, flywheel and slave cylinder replaced for a few thousand. In Dec. of 14, the check engine light came on. I parked it and had it towed to the dealer in Jan. They said it didnt have the correct battery so they replaced it, synced it to the computer for several hundred. Then they said it needed a new vanos pump as the chain was broken and metal shards were found in the bottom of the oil pan. Solenoids in the VANOS system had broken, causing the chain to break. The vanos pump was replaced and now Im told they couldnt get all the metal shards out and I need a new engine for $25,000.00. This is the top-of-the-line flagship vehicle for BMW. It has 72,000 mi. on the engine and has experienced catastrophic failure. I owe several thousand for the work thats been done and it still needs a new engine. Id appreciate suggestions, advice.

BMW is the worst brand vehicle. Always needing repairs. Have spent over $100,000 in vehicles repairs. Don’t recommend anyone to purchase BMW. BMW X5 especially Mechanical, Transmission, and Engine issues.

I leased a 2 series as a third car - Just returned with 6k miles. Half way the car went dead - Ok, it happens. But it took 24h and 5 or 6 calls - Yes - For BMW roadside assistance to tow the car to the dealership (And then I had a few issues with the dealership, but minor so wont make this too long). I then proceeded to return it a couple weeks ago. They did an inspection a month before lease return (Just like my Range Rover went through, which showed a lot of charges, but then to my surprise US Bank did not charge any of them as I believe someone actually checked it and saw they were unwarranted - Kudos to them). Anyways, BMW are now charging me the same exact 2k from the Inspection even though I changed one tire at the dealership as requested (I deemed that to be right) AND the key that was Missing wasnt and was returned - They said the inspection was final, and it is upon me to show all receipts. Plus they are charging me for minor wheel scratches and other things I had never heard of before from Mercedes or Range Rover or anyone else Ive dealt with for that matter. BMW never, ever again.

I will never buy a BMW again. Overpriced and the quality is not present anywhere. Difficult to upkeep and customer service is nearly nonexistent at dealership AND corporate level. I bought a 320i and was so excited to run around with the BMW logo - until realized the logo was ALL I was getting. The car is subpar to my old Geo Metro from the 90s I had as a kid. NOT EXAGGERATING. As the first owner and the car is ONLY A YEAR OLD, it shouldnt have all the problems its been having. I had to buy new tires (yes, that quickly) because they come with run flats which go bald quickly. To boot, I couldnt have my usual family friend replace them because I needed some special BMW tire bolt remover to get them off. Took forever to get this bolt remover because it didnt come with the car and I ended up missing a weekend trip because I felt unsafe driving on bald tires.Engine stalls sometimes when first starting car in the a.m., door lock mechanism has broken a few times, and most of all: The car terrifies me on curvy roads on the freeway (cant have full control of the steering wheel during high speed curves on the freeway). I am terrified Im going to die in this car - Ive gone back to the dealer multiple times to tell them the steering wheel sticks on high speed turns and they only tell me they cant find the problem - because they arent looking for it!!! They just want my money and care less about fixing this car under the warranty. And I cant afford to get another car while saddled with this one or ruin my credit by dumping it because Im trying to buy a house. So I just avoid going far in this car or rent vehicles when I need to drive long distance. Ridiculous.But wait! Theres more! Every time I go make a payment online, the website is down or Im being asked to authenticate my same device I always use. Beyond annoying. I have to call customer service to pay, which is always a 20 min wait because their site never works. So EVERYONE is calling in and I go thru that EVERY MONTH just to pay my hard earned money for a car Im scared to drive! It has been a complete nightmare owning this car and BMW doesnt care. I have told my family if I die on any curvy roads to have the steering issue looked into and sue the daylights out of them. DO NOT BUY A BMW!

Bmwx3 2007 lost power. Engine light went on in traffic. Took to repair shop. The all 12 latch adjusters were shot, needed to be replace at 1000. Needed special tool. Once they came off, whole cam shaft was scarred and front end was falling out. Car had 75 thousand miles on it then the starter went 5000. Worth of damage not covered.

I got a lemon. This is the most expensive car I ever paid for. I had driven many different types of cars. So far this 2009 BMW 335i gave me so many troubles. My car is 19,500 miles and since December 2011, my car had been at the shop for 13 times. It’s in the shop again right now and I dont know when Im going to get it back. Its one problem after another. BMW advertised their cars as the ultimate driving machine, I think the quality of their cars had felt way below standard. There is nothing I can do about it since besides selling it. Dont bother to call their service manager or BMW of North America to waste your time. You will be going around in circles and you will find yourself angrier with gaining nothing. I had drove BMW for many years. Bottom line is, do not buy any BMW, the quality of their cars is not built like before.

I bought a BMW with extended warranty which covers paint, tires, windshield etc. I was not told about the full deal. I was misinformed about windshield because their extended warranty only covers it one time! If it happens again no one will help. I was not told and didnt read the fine print. Now I had also coverage for paint and had a scratch in the bumper. They said its accidental or driver error. I dont understand what I should do at this point. All I did was parked the car in the Home Depot parking lot and came back to see the bumper scratch. Now its not covered according to the BMW 3rd party coverage. I asked under what criteria my scratch is not covered and what did you based on? They said picture and some and someone came and looked at it and thinks that its not covered.I went and spoke to the sales manager. He said that you paid $2000 for windshield protection and now you already got the money back and just be happy about it. I paid almost around 8000 for extended warranty. No one is able to help me out at this point. I called IBC and they said they dont deal with extended warranty and ask me to call and talk to my local MP!!! Can anyone help?

BMW X5s include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

Thanks BMW for turning my lifelong dream of owning a BMW into a NIGHTMARE experience. Heres why... Since the time I saw a BMW while I was growing up as a teenager I always wanted to own a BMW. I have patiently waited to own a 5 series when the time comes for me to afford one. And that time came over the Labor Day weekend. It was time for me to replace the 1998 Nissan that I was driving for 9 years to be finally replaced with my dream car, the BMW. I went to Patrick BMW dealership, with my wife and kids, in Schaumburg IL to purchase a certified pre-owned BMW that I had looked online.We test drove the car, loved it and finally sat down to close the deal. The whole process took us come around over 4 hours. During the contract finalization process (I had signed majority of the paperwork) the salesman came and told me that they could not give me the car as the car I just chose wont start and mentioned that I could not take the car today. They werent sure why it wont start.Well that was the big set back to my expectation of a BMW... A BMW machine with 22K miles on it (almost new) wont start. I never face this issue with any cheap cars and this is what I was hearing of a BMW a car with an original price tag of $60,000. I was really really disappointed and had to leave home. They told me that the dealership will investigate and call me what the issue is and provide an ETA on the fix date.They called the next day and told me that the fuel pump went bad and need to be replaced. Was not happy to hear that and started doubting whether BMW is still the BMW people say we love for the lifetime. My entire family was disappointed. I had driven a 1998 Nissan with 142K miles on it and it had never given me an issue and the BMW blew in 22K miles. Anyways I thought it is a machine and Ill give it a chance.The dealership called me 3 days later and mentioned the car is fixed and ready to be picked up. I was super excited and took off work to pick the dream machine. I had called my family to wait outside my house and see me drive my dream car home. I was just 30 yards away from my garage that the BMW stalled (dead). Really I could not believe and I see my family cheering at me (unaware) that the car had stalled and thought I stood there to let them see the car... EMBARRASSING AND FRUSTRATING... The car wont start and I get a big message in the console transmission failed. Really really. This is BMW.I called the dealership and the damn guy asked me to bring the car back to the dealership. Somehow... the car started and I brought it back. The salesman told me that it is a sleeper mode issue. WTF is that... He told me that you have to reverse the car and then everything will be fine. I could not believe still that this is ** BMW man. Somehow the car started working fine... and brought it back. Happy but frustrated whether I have got a LEMON...I take it to work, drove 15 miles... showed it to my friends and colleagues. I took few for a drive and what happens the car stalls (dead) again. EMBARRASSING THAT I WANT TO DIG MYSELF IN THE GROUND. I could not believe it and what a bad press for a BMW 2011 535i. I called the dealership and they asked me to get it towed. Towed not even a car that I had in my hands for more than an hour... seriously. I wanted to scream and punch someone.. I had to wait for the tow for 4 hours and finally the car was towed..You SEE WHAT YOU GUYS DID TO ME ... You just blew my confidence in luxury cars out of the window. I started hating it... rather than telling my family and friends that I had bought an awesome machine... I was ** about the car... seriously...I went to the dealership to ask for my money back and they mentioned theyll assure theyll fix the car. They told me this time it is a the fuel sensor... WTF. Really.. this is a damn certified car which I think is not certified from a Ford dealership (who know nothing about BMW). The certification is from damn BMW. I started to question about the whole certification process and the quality of BMWs . I so very much wanted to never ever own a BMW again and committed to make sure that ensure none of my friends and family or whoever I come in contact with... let them know to never ever own a BMW.My wife, she know I always wanted to own one... convinced me to give this car a chance... someone I agreed. Now the car is with the Patrick BMW dealership in Schaumburg IL. I called yesterday to ask the status and NOW the guy is telling me it is the POWER MODULE. Seriously ... these guys just told me it is the fuel sensor. WHO SHOULD I BELIEVE.... IM BEING CHEATED... having sleepless nights... BMW .. WHY ARE YOU GUYS DOING THIS TO ME?Before I start hitting Facebook, Twitter, and other forums to share my experience ... you guys better call me tell me what the hell is going on and you better do something about it. I work for Deloitte Consulting LLP, the biggest consulting firm, in the world. Im a consultant and my job is to keep my clients happy. We promote value, confidence and good relationships over money.Many of my colleagues own a BMW and that was giving me confidence... but if BMW does not work with me here... Im telling you Im going to go all over the place. Lets see what experience I get about customer service from BMW and that would tell me everything about BMW and Ill have full ammunition to do either a good or bad press... A frustrated BMW first time buyer...