For the past 10 months I have been unsuccessful in getting BMW North America to pay a rebate. If this was the first time I would accept this as just bad luck - however in ALL cases that I have applied for rebates the same BMW policy/process has been adopted to reject a rebate claim regardless if all documents have been submitted correctly. BMW should not offer rebates if the intent is not to pay the rebate or they make it so difficult that the average person just gives up as the rebate value does not warrant the effort.I have received excellent (amazing) service from Darian BMW for the past 7 years, however BMWs corporate policy regarding automatic rejection of rebates is an unethical business practice and is going to drive customers like myself to support competing manufacturer like Discovery who honor their programs and pay rebates promptly. I have applied for 3 rebates in the past 6 years from BMW, with only one rebate been paid after many months of continues arguments and re-submissions.Rebate 1: After months of following up I was informed that the first rebate was received by BMW but the voucher needed to be submitted by myself as the program had ended. BMW North America informed me that it is the customers responsibility to retain advertising documents as proof of rebate. As I did not retain a copy of the advertising documents, and was unable to get a copy from BMW the claim was rejected and not paid.Rebate 2: I submitted a rebate claim with advertising documents and BMW invoice. As with rebate 1 the application was in the system and been processed, however after 3 months of continues follow-up I was informed that the application was rejected as not all of the paperwork was received (even though BMW had confirmed previously that documents had been received and payment was been processed). In this case I had proof of submission and that all paperwork was provided.BMW apologized and said they would process, however 2 months later I followed up to query why I did not receive the rebate. BMW informed me that they are unable to process the rebate as they have no record of the rebate program. Having learnt from the first rebate I retained all documents. I resubmitted (3 times) the paperwork with a copy of the rebate advertising documents etc. BMW once again apologized and finally processed the rebate. Total process time over 8 months with numerous calls, emails and re-submissions.Rebate 3: Rebate 3 was submitted with Rebate 2 (same time) as the work was completed at the same time. BMW received all paperwork but in this case BMW North America forgot to process this rebate with rebate 2. BMW apologized and at first agreed to honor the rebate. After 9 months of continues follow-up BMW North America have informed me that they do not have the money to pay this rebate and that payment will need to be processed from BMW Germany? BMW North America acknowledge receipt of all the paperwork including the advertising documents. Today (02/07/2017) I receive a call from BMW North America notifying me that I am refusing to submit the paperwork and therefore BMW are unable to process the rebate???

I have had my BMW for 3 years and it was time to turn in my lease. Autovin had come to my house and inspected the car - they reported no problems at all to me. Called BMW FS to confirm that everything was fine a few days later and was informed that everything was good to go and I could turn in the car. I return the car a few days later to BMW Freehold & that evening I called BMW FS to inform them I dropped off the car and that I had fulfilled all responsibility on my end including paying for mileage overages. At that time, the representative advised I had to pay $300 for a tire that was 3 on the tread since they allow 4 and above. This was complete news to me & I called spoke to manager Asha ** who was the least bit helpful and all she could say was, Sorry, we cannot do anything else. I spoke to another supervisor Erin ** who also had no authority to make any changes & said this is how it is. It would have been nice to been informed of any wear on the tire as I could have replaced it myself and saved $200. I am about to get a new BMW in two weeks but definitely will not get that anymore. Word to the wise - DO NOT LEASE FROM BMW, they will screw you at the end and wont tell you about it until later when you are helpless.

A 3 long 1/2 thick sheared and fell out on the driveway. The dealer (Jackie Cooper Imports, OKC) identified it as one of the bolts that bolts the transmission to the engine block. They could not say why it broke and BMW USA refused it as a warranty claim even though the driveline is covered by the CPO extended warranty. In the two years I have owned this car it has had the fuel pump go out, the fuse block melt, the water pump fail, and both catalytic converters fail.The dealer said call it was BMW USA, BMW USA would do nothing other than refer me to the dealer. This is a legitimate warranty claim and they are refusing to cover simply stating that is not covered by the warranty. No explanation, no body to talk to who can do anything about it. The warranty is not worth the paper it is written on. I love their cars, I hate their company. The dealer has been equally useful.

I am a big loyal long time fan of BMW (German Engineering).I was referred friends family to buy BMW cars based on my experience. Finally that came to an end. Little story - First time I took my 2008 BMW X5 (36K miles) on a vacation out of Colorado with my family (Wife and Little daughter). I drove from Boulder, CO to LA and was driving this big guy was fun. Stayed in LA couple weeks then I went to San Diego to see zoo and Sea World. On Saturday we went to zoo, came back and drive my BMW x5 to Los Angles Americas shopping center. Had good time shopping center and finished the dinner. Then got in to X5. Started the car. Something unusual. Heard some big fan noise and then opened bonnet and looked for noise. Fan was running like chopper blades. Thought it’s because of air-conditioning is running in full mode. Then drive the car for 1 mile and suddenly engine over heating symbol displayed on dashboard. Then I took my car in near gas station (it was midnight, 10:30 PM in new place) and stopped. Luckily internet was on my smart phone and searched the internet for this problem and found lots of postings. After reading these posts, I understand something went wrong in engine cooling system. I called my insurance guy to tow the car and drop at nearest BMW dealer. Tow guys showed up in 30 minutes and off loaded all the things out of my car and handed it tow guys. My hotel is quite far and I need a car to go to sea world next day .I took taxi to airport to rent a car. Around 2 AM reached hotel...I was trusting BMW than any other brand because all that I was feeling that BMW are made finest engineering company and will not break down at least within 60k miles. My perception was wrong. Today morning I got a call from dealer and said electronic water pump is broken. The repair cost would be 1300 USD.I searched internet and NHTSA for recalls. I found one recall 11V521000 about the same issue. BMW recalled 2008-1011. I called BMW Customer Care about the same thing. They took around 55 minutes to find the recall information. Finally they said your VIN is not under the list. My problem is same exact problem what they recalled for. The supervisor was very rude (Her name is CASEY **, Resolution Specialist, Customer Relation Department) at me and behaved like she is the only decision maker in BMW. I felt really very bad and regretting why I bought BMW. The colleague was next to me was able to hear all the conversation. He is worried now because he owns X5 and M3. What bad service from BMW.

I love the performance and road handling of the BMW 328i. But I dont like that I dont have a spare tire. The repairs are pricey, but worth it. This car is also very fuel efficient.

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls werent my fault, BMW offered no help at their 800 number.This will be the last BMW I ever own. I own or have owned Mercedes, Porsche, Ford and GM. In this day and age vehicles have issues I understand that but BMW should have stepped to the plate and at least offered a loaner for a 7 hour repair. They did not...This review may not mean much or my one wallet may not mean much to them but they will not receive any more of my hard earned money....

My wife bought a used BMW X3 2014 with about 35M miles on it. After a couple oil changes and 42M miles the engine had a drivetrain fault and BMW said it was a computer issue and we needed to pay to update our program. A month later we got another drivetrain malfunction fault but this time the oil pump quit on the way to the dealership and the engine seized up. BMW insists this is not their fault and they have no liability.

My transmission needed a $3000 part which had been replaced less than 2 years earlier near San Diego, CA. BMWs warranty for parts purchased from their dealerships has a 2-year part and labor warranty. The part was replaced at Ontario BMW (now Penske) of Southern California under warranty free as confirmed by the customer service manager named Gary at Ontario BMW. And after the repair in a very unexpected manner, the BMW reps at BMW of North America rejected the repair because the repair was not done at the San Diego BMW dealer where the original repair was performed. The possible caveat that the transmission parts be replaced at the original part of service was never mentioned to me by any of BMWs official agents and representatives. The car is now fixed. And because it was not done in the original dealership in San Diego, they literally want to dismantle my BMWs transmission (basically redamage it) and make me pay for towing to San Diego to redo the repair. Not only does this make no financial $$ sense for me or even for BMWs own dealership, but its a poor and senseless, useless decision that violates BMWs own warranty policies. Please intervene and quickly shut this case in our favor since my request is beneficial for all sides involved. The warranty was honored as stated by BMWs agents and since no one at BMW knew of this hidden caveat, it makes no sense since my BMW broke down in Ontario, California. Thanks!

I have recently bought myself a 530D BMW, FPJ875MP, from the Zambesi BMW dealership in Pretoria. I based my purchase on the following reasons; safety of my family, whom I believe we all value. I have always associated BMW with high standards in terms of safety and service delivery. This was still my opinion even after I purchased the vehicle. Looking back now, I feel the sales person did not portray the actual facts about the vehicle that was sold to me. If I purchased the vehicle from a private dealer then I understand the risk, however, I came to a reputable dealership to avoid any complications associated with purchasing vehicles from private owners or private dealerships.I work abroad for long periods at a time and last week, January 3, my wife was on her way back to Secunda, at night, on the N17 when the right rear wheel burst at 120km/hour, with other traffic around them. She managed to avoid a serious accident and bring the vehicle to a stop on the side of the road. This left my family stranded next to a location close to Carnival City. She was assisted by a stranger, who advised her to move the vehicle for safety reasons to the nearest bridge, where he assisted her to change the wheel. First and foremost, the salesman assured me that the vehicle had gone through the BMW Quality Assurance and that the vehicle had been serviced. I was not given any record of either. After a month, the service light came on, upon which we contacted the salesman. He advised me to bring the vehicle in for a service, which took one whole week. The spare wheel was taken out of the vehicle and not returned until we questioned the salesman. The salesman also promised us lock nuts for the vehicle upon purchase on which he has not delivered.On January 4, she went to a tire dealership, who on inspection, discovered that the wheels, both rear wheels were running on the wire on the inside and that being the reason for the tire ending up like it did. Upon purchasing this vehicle, the sales consultant informed me that he had placed two new tires on the vehicle and I am failing to understand how these could be worn out like it was over a couple of months. Both my wife and I are conservative drivers. Upon purchase of the vehicle, it had four run flats. However, when receiving the vehicle, he had placed the ordinary tires on the vehicle.Over and above everything, I purchased a BMW from a BMW dealership because I trust the brand and also associated it with quality. As you can imagine, my wife has lost faith in the brand as well as its representatives. She was shaken up by the incident and the lack of integrity from a sales point of view is very poor. I purchased this vehicle from a BMW dealership to avoid all the complications that I have not avoided. I now want to know, what you are going to do about it.

X28i X1 - Car with 75000 mile completely shut off in middle of traffic with catastrophic engine failure due to timing chain. We were lucky we were not killed. Cost us $8000 to replace engine (we still owe on the vehicle loan to begin with). Drove the car once and now it needs a new battery and alternator. Piece of crap and BMW should step up and reimburse us for this repair as they know this problem exists.

We have BMW 750i 2006 model... We had driven about 70k miles when we started having problems. We had regular maintenance on the car and major service when required. We found the car with way more problems with engine. Alternator. Engine oil leak and a/c evaporator core. We had driven before a Lexus 300 for 250000 miles and we never face these many issues. Similar experience with BMW 328i 2009 driven for 66000 miles and problem with a/c evaporator core. Replacement cost 2750 - we think BMW has issues with engineering and design and lot of costly repairs. We will never buy the BMW brand again ever...

We love the style lines and color of BMW 328i. Its a well-rounded car with its size, luxury features, maintenance and insurance costs. When test driving it we were really impressed with how quickly it responds to the driver. It drives like a dream. We also like the convenience features, quality feels when you close the doors and touch the fabrics/ Materials used inside. Very pretty color and we enjoyed the car dealerships low pressure, friendly and helpful attitude. Phone interaction and price were all attractive to us. However, I wish the engine sounded deeper/ Stronger. Wish it had a standard rearview camera, it seems strange a luxury car brand would not have this as standard today. Also, why do all BWMs eventually smell like crayon?

Purchased a CPO 2006 X3 with 13K on it in 2006. Car now has 103K on it. First time buy of a BMW for us. Have owned many different brands (Ford, GM, Dodge, Audi, Honda) and I have never had anywhere near the range of problems that the BMW has had with any of them. Car was back at the dealer every 3 months like clockwork over a 3 year period for a different failure each time. Everything was fixed under the extended warranty that comes with the CPO cars (thanks God!!) and the dealer has been very good at fixing each problem. But due to the wide variety of failures, whatever confidence I had in the ultimate driving machine is long gone. Car is used for commuting to work daily for my wife and has always been garaged. The list of failures fixed under warranty: Torn engine mount, Sunroof controller failed, heated steering wheel failed (which also required a new airbag due to chaffed wires in the steering wheel), failed engine computer, failed rear wiper motor, water in the high mounted LED brake light, failed drivers seat position memory module, rear passenger door lock failed, broken rear coil spring and there is an oil leak around the oil filter housing (something that I learned is very common and an $800 repair at the dealer). The things that I had to fix myself once the car came off warranty: Failed front drive shaft CV joint because the boot cracked and slung out all the grease and the other rear coil spring broke. While replacing the drive shaft I found that the steel used in the car is very cheap. I sheared off a bolt head like it was made of butter while removing the front suspension strut. BMW makes very nice cards out of very poor materials. The interior of the car is not holding up too well either. The seat vinyl is cracking and some of the bezels around the switches in the door panels are peeling off a layer of plastic. Last BMW Ill ever buy.

I was told by an honest employee at BMW in GA that all plastic on the newer BMWs are recycled and sprayed on. I am now getting peeling plastic all over the inside of my car (2006 BMW 330i). My outside passenger lower panel is coming off because the screws are plastic and cheap and cant hold the panel, so the panel is falling off. My back window regulator which, again, is made of plastic, wont let me roll up my window. Once the window is down, its broken! It wont go back up!I hate BMWs. Like one mechanic told me, BMW has built these cars to break down. They dont want you getting 200,000 or 300,000 miles on them, any longer. They want them to be problematic so you take the car back to BMW for them to rip you off and say to hell with it, Ill buy another BMW! BMW is getting greedy, and they need to die a slow death. Im done!

To begin with, I have on six BMWs in my life. I purchased a brand-new 428i BMW from Flow BMW in Winston Salem, North Carolina. I have had the car for six months and it had 4000 miles on it. I am a single person and have only had three people in my passenger seat since owning the car. The leather started wearing terribly especially on the side bolster. I took it to the service department, as I was told to do, and spoke with the warranty guy. He informed me that BMW does not cover their leather under any kind of warranty. I calmly explained to him that only three people have been in the passenger seat and that the driver seat, which I get in and out of numerous times on a daily basis, was in perfect condition. His response was it only takes one time for something to happen! This really upset me especially him knowing that I have been such a loyal customer and took such excellent care of my vehicles. Not to mention that I have spent thousands of dollars at that dealership and my family has also. So, there I was with a six month old car and torn leather in the passenger seat. Oh I was not a happy camper. After having read all of these complaints about BMW my question is has their quality started to fail? And why do they get such condescending people to work at their dealerships? He couldve been much nicer to me instead of treating me like a second-class citizen. I know for a fact that other car companies that are not considered a luxury car manufacturer warranty their stitching and leather, so it leaves one to wonder. I started to take this higher to BMW USA, but I knew I was fighting a losing battle. I suppose it is what it is but Im still very unhappy!

On August 24, 2014 I purchased a used 2009 BMW 335i with 58,213 miles. Unfortunately, from the time I drove vehicle off parking lot, it has been nothing but a money pit. I will start out with when I had to return the car to dealership shortly after purchase because the sunroof did not work properly. The problem was fixed, however it was just the beginning because more problems ensued and it seems like there is no end in sight. Not long after, check engine light is always on, I think it is the oil, even though it is about three months that I have car. I take car to get oil changed only to find out that it needs new shocks. I paid handsomely for new shocks in hopes that I am good with car. However, when I collected the vehicle and started using it again, a problem still existed. Three weeks later, I take it back to mechanic and they do a diagnostics test and determine that its the engine! The engine cylinders are misfiring. I havent had this car for 6 months and there is a major problem. My warranty was up but I was led to believe with the 82 point inspection that I had a good car, I mean its a BMW. Engine problems are big deals which is why I had to contact the dealership. The person who sold the car to me, took car to get checked out with the dealerships BMW service. The diagnosis I was given was that I needed to be using high quality gas and dont go below a quarter of a tank before refilling. I was then sent on my way. I was patient but two months pass and check engine light still lighting up. My car is shaking and I now know I have a LEMON of an expensive car. I actually took car to the San Antonio BMW dealership because I wanted to know if they had seen the car and I was told that dealership never brought the car in to check for misfires. So I contacted dealership again and thankfully, management agreed have the engine cylinder misfires fixed. After that repair they were done with me. I really felt that all problems were resolved and now I must maintain and keep up with repairs that would happen as more mileage was put on the car. I had forgotten that I actually had a lemon of a car. My nightmare was really about to begin. In August, it will be three years since the purchase of this 2009 BMW which currently has approximately 97,200 miles. Here is the rundown on repairs since purchase, however I may have left some out: Water pump, New tires (the warranty dealership sold me was bogus), Coolant, Serpentine belt, Air conditioning, Brakes, Oil pan gasket, Valve cover gasket, Oil hoses, Engine drive belt and tensioner, Spark plugs, Direct engine coils, Upper and lower pulleys.As of today, the car is in the shop because it turns out that the reason the power steering belt keeps breaking (second time it was replaced was in April 2017 so this is third time to replace) is because there is a crack in a mounting bracket of the power steering pump. Mind you, I had taken the car to the BMW dealership for a diagnostics test on June 27 June 30, 2017 because the car had been running in limp mode since May which is dangerous especially driving during rush hours to and from work. Our mechanics diagnosis suggested it could be an indicator that the high pressure fuel pump needs to be replaced and mechanic did not want to work on it in the event that it was the high pressure fuel pump which is under warranty and only the BMW dealership is able to replace. The car was at dealership for three days for diagnostics only to find out that it was not the high pressure fuel pump but the low pressure fuel pump sensor. Upon reflection, I learn that not all issues with car can be determined with diagnostics otherwise that power steering bracket crack would have been revealed since I was having to replace the belt for the third time. The costs for repairs are power steering problem is approximately $1100 and fuel sensor approximately $500, I hope. Fuel sensor pump is scheduled to be fixed this Thursday with the dealership but now I will probably have to rescheduled since I just had to pay $1305 for the spark plugs, coils and valve cover gasket. Total costs thus far, are well over $11,000 and rising after this repair be worked on now. No worries I have receipts. I have been so frustrated and overwhelmed with these car problems that no one should have to deal with in this short period of time for a presumably well-made top of the line car. I have been inconvenienced because of the many times of being carless and have taken time off from work to get car repaired because mechanics do not work weekends and as a teacher I have to schedule based on my teaching schedule. I contacted BMW North America because I wanted to know if these problems are typical and if I had any recourse to consider. They take no responsibility for a lemon of a car and advised that I contact the dealership who sold me the car because they had no records on the maintenance of the car. I also informed the lienholder because the cost of repairs and still owning on the car just doesnt make any sense to hold on to a lemon of a car. I HIGHLY RECOMMEND THAT NO ONE BUY A BMW! I understand maintenance and replacing parts but geez this car started falling apart at 60,000 miles. Now the only recourse I have is to trade in car while I am upside down and buy something safer and less expensive because I cant afford more repairs. Amazing how these top of the line car manufacturers take no accountability for such poorly manufactured cars. I was suckered by the name brand and thinking it made it a better vehicle. Live and learn.

The car is beautiful, the customer service is bad. I called when my first lease is up. After so many calls, I thought we solved the problem. I leased another one and everything was okay. Now I tried to lease another one, because my 2017 lease ended. They are telling me that I owed them money from 2014 lease. I called to resolve the issue, they were rude and arguing. They keep telling me different stories. I do not recommend it at all. I think i am going bake to Audi. I tried them before, they were a lot better.

I dont know where you went to have your oil changed, but I do know most of the drive thru oil change places have poor, untrained employees who know nothing about cars, changing your oil. Its very possible one of these employees introduced oil to your cooling system via the overflow tank which could have long term effects on your engine, water pump, etc. I believe if you are a BMW owner or German car owner in general, you need to have some basic automotive understanding which would include NOT taking your car to any random oil change place. Learn how to do it yourself using the correct oil, filter and tools, and it can be so rewarding. Or take it to someone who cares about your car as much as you do...

Its a 2011 BMW 535i. When I turned on the front defroster the fan was making an abnormal loud noise. Took it to the dealer and they checked that out and said leaves went inside the fan motor and they had to replace the fan motor. My question to BMW again how did the leaves went inside the fan motor to begin with? Do not they have proper system in place where the leaves should not be even allowed to go inside. I saw this happen to way older cars. I drove Japanese cars which were way older models than these, never ever had any issues like these. Please do yourself a favor stay away from B** unless you love to keep throwing your hard earned money and get stressed out all the time, and will always drive in fear.

How many of you guys have had to replace your door handles on your BMW X5 from the year 2005 to 2008? How many of you had to replace your windows and how many times have you had to do it? Theres a defect - very very bad defective thing in their door handles to the point where they will break and you cannot get in or out of your vehicle. Also with the windows they will fall all the way into your car like theyre not like its not heavy enough to hold it. Okay its a shame that all of us have had to go through this and we repair it and we dont ever do anything about it. If I would have known that I wouldnt have purchased it. I cant get in my car from the outside at all without going through a window after breaking my car every time I want to drive it. Its a BMW X5 2005. Thats a shame. Should no luxury vehicle have a handle broke on a car. Ive never met or seen a car that had a broken door handle or is that the windows just fall down into it like the wires are not heavy enough. But BMW does not want to admit that its a defect. I dont know why theres no class action lawsuit but I will warn you do not buy yourself a BMW X5. The handles will break and you will repair them all of them. You will not be able to get into your car okay. Dont even do it. Its not even worth it their alternators. The car goes through alternators like its going out of style. Every time you turn around youll be buying a new alternator because the oil sticks into the alternator. These BMWs are highly defective mostly all of them. I dont know nobody who hasnt repaired a door handle. Do not buy one of these.

I have a very high threshold for dissatisfaction, but my recent experience with BMW caused me to take the time to document my experience as I wanted to share how bad it was with as many consumers as possible to save you from the same experience. I have spent over $400K on five 7-series cars over the last 15+ years as an extremely loyal BMW buyer. My current $100K+ 750iL just passed over 65K miles and the extended warranty expired and to my surprise, mechanical issues have not stopped materializing! I contacted BMW NA to find out what $400K over 15+ years of loyalty meant to them. Evidently, it means nothing! They pushed me to a call center rep who was clueless and of zero assistance, and she kept to the script. I guess BMW feels that everyone will just cave and do nothing when they are pushed aside. It shocks me that in the current environment where brand loyalty is critical to the corporate bottom line, BMW obviously feels that someone in their mid-40s who will be in their target market for the next 40 years has no value. I wonder if Mercedes and Audi feel the same way? Extremely dissatisfied in Barrington!

Oh my God. From where I will start... Actually I bought 2004 318i car in 2014 and it was my biggest mistake I do in my life! Im from Jordan and I work in Oman... and I spend all my money to fix the car and still useless! I send the car to the dealer and they couldnt fix it and they suggest to replace all the gear box with no warranty for more than $5000!!! I complain to BMW headquarter and no use. I have all the mails and sms. I record for reference to show how customer care is bad and they will not consider you a customer unless you are rich.

I bought my 323i in 2002 with 50,000 miles. Ive spent more on unscheduled maintenance and breakdowns in each and every year than I ever spent in the entire 17 years I owned my Honda (which racked up 240,000 virtually trouble-free miles, by the way). Now at a paltry 115,000 miles, the BMW transmission has failed and the car is a total loss due to repair cost. Is there no limit to the level of embarrassment and engineering ineptitude BMW NA will endure before they step up and address just a few of their chronic reliability issues?

BMW does not stand behind their products. They do not work with their loyal customers to resolve their complaints. They took my car for repairs and told me I needed body work done on a car that was given to them intact. They caused damage to my vehicle and now are unable to repair it, replace it, or to provide me transportation in the meantime. I am stranded without a vehicle after being a loyal customer for a decade. Please look at other luxury vehicles as this one does not stand behind their product nor do they care to accommodate their loyal customers. BEWARE.

I bought 2003 BMW X5 with 82,200 miles from a dealer in the U.S. in September 2011. That was my first time of owning a BMW. Actually, I was excited for buying such a prestigious car. Just after one month of owning the car, I have spent close to $2,000 in repairs related to the front suspension. A service advisor at the dealer, where I sent my car, told me that the engine had to be repaired because it was leaking and that would cost about $3,000. The steering wheel has to be repaired as well. I experienced jerking when the car was changing from the third gear just recently, and I took it to the same BMW dealer. They say that the transmission is bad and it has to be replaced. That will cost between $6,500 and $7,000. I cant just comprehend what is going on. I thought BMW was a durable and prestigious car but I am losing hope and confidence in the car. What can I do now? I am getting frustrated. Please help.

Thanks BMW for turning my lifelong dream of owning a BMW into a NIGHTMARE experience. Heres why... Since the time I saw a BMW while I was growing up as a teenager I always wanted to own a BMW. I have patiently waited to own a 5 series when the time comes for me to afford one. And that time came over the Labor Day weekend. It was time for me to replace the 1998 Nissan that I was driving for 9 years to be finally replaced with my dream car, the BMW. I went to Patrick BMW dealership, with my wife and kids, in Schaumburg IL to purchase a certified pre-owned BMW that I had looked online.We test drove the car, loved it and finally sat down to close the deal. The whole process took us come around over 4 hours. During the contract finalization process (I had signed majority of the paperwork) the salesman came and told me that they could not give me the car as the car I just chose wont start and mentioned that I could not take the car today. They werent sure why it wont start.Well that was the big set back to my expectation of a BMW... A BMW machine with 22K miles on it (almost new) wont start. I never face this issue with any cheap cars and this is what I was hearing of a BMW a car with an original price tag of $60,000. I was really really disappointed and had to leave home. They told me that the dealership will investigate and call me what the issue is and provide an ETA on the fix date.They called the next day and told me that the fuel pump went bad and need to be replaced. Was not happy to hear that and started doubting whether BMW is still the BMW people say we love for the lifetime. My entire family was disappointed. I had driven a 1998 Nissan with 142K miles on it and it had never given me an issue and the BMW blew in 22K miles. Anyways I thought it is a machine and Ill give it a chance.The dealership called me 3 days later and mentioned the car is fixed and ready to be picked up. I was super excited and took off work to pick the dream machine. I had called my family to wait outside my house and see me drive my dream car home. I was just 30 yards away from my garage that the BMW stalled (dead). Really I could not believe and I see my family cheering at me (unaware) that the car had stalled and thought I stood there to let them see the car... EMBARRASSING AND FRUSTRATING... The car wont start and I get a big message in the console transmission failed. Really really. This is BMW.I called the dealership and the damn guy asked me to bring the car back to the dealership. Somehow... the car started and I brought it back. The salesman told me that it is a sleeper mode issue. WTF is that... He told me that you have to reverse the car and then everything will be fine. I could not believe still that this is ** BMW man. Somehow the car started working fine... and brought it back. Happy but frustrated whether I have got a LEMON...I take it to work, drove 15 miles... showed it to my friends and colleagues. I took few for a drive and what happens the car stalls (dead) again. EMBARRASSING THAT I WANT TO DIG MYSELF IN THE GROUND. I could not believe it and what a bad press for a BMW 2011 535i. I called the dealership and they asked me to get it towed. Towed not even a car that I had in my hands for more than an hour... seriously. I wanted to scream and punch someone.. I had to wait for the tow for 4 hours and finally the car was towed..You SEE WHAT YOU GUYS DID TO ME ... You just blew my confidence in luxury cars out of the window. I started hating it... rather than telling my family and friends that I had bought an awesome machine... I was ** about the car... seriously...I went to the dealership to ask for my money back and they mentioned theyll assure theyll fix the car. They told me this time it is a the fuel sensor... WTF. Really.. this is a damn certified car which I think is not certified from a Ford dealership (who know nothing about BMW). The certification is from damn BMW. I started to question about the whole certification process and the quality of BMWs . I so very much wanted to never ever own a BMW again and committed to make sure that ensure none of my friends and family or whoever I come in contact with... let them know to never ever own a BMW.My wife, she know I always wanted to own one... convinced me to give this car a chance... someone I agreed. Now the car is with the Patrick BMW dealership in Schaumburg IL. I called yesterday to ask the status and NOW the guy is telling me it is the POWER MODULE. Seriously ... these guys just told me it is the fuel sensor. WHO SHOULD I BELIEVE.... IM BEING CHEATED... having sleepless nights... BMW .. WHY ARE YOU GUYS DOING THIS TO ME?Before I start hitting Facebook, Twitter, and other forums to share my experience ... you guys better call me tell me what the hell is going on and you better do something about it. I work for Deloitte Consulting LLP, the biggest consulting firm, in the world. Im a consultant and my job is to keep my clients happy. We promote value, confidence and good relationships over money.Many of my colleagues own a BMW and that was giving me confidence... but if BMW does not work with me here... Im telling you Im going to go all over the place. Lets see what experience I get about customer service from BMW and that would tell me everything about BMW and Ill have full ammunition to do either a good or bad press... A frustrated BMW first time buyer...

I am the first owner of A 2008 528i. Just installed my 3rd transmission into my beemer, its hilarious such German build? First one out at 45000 miles about over 5 years ago, then the warranty just outdated and go through back and forward negotiated with the dealer. Finally they paid for the transmission and I paid $1800 for the Labor charge... And 2 weeks ago its out again and this time I had 139200 miles on it, which mean about 5 years again, so just have the rebuild one puts on for a few days, and runs good so far, other than transmission problems, everything are fine. I love this car, just dont understand why cant they good one like Japanese... Haha!

BMW X1 is absolutely ** car. I am regretting the day I bought BMW -X1 20D from Navnit Motors. It has given me more grief than pleasure, and the guys I bought it from dont even have the basic courtesy to get back to me or call me or reply to my email; attitude stinks, they sell the car and forget about it. Thats the attitude Navnit and its staff has; go to hell. I bought an XI -20d last year, Invoice no ** dated 21-3-12 from Navnit Motors in Narain Pro Audio Lighting Pvt Ld and I have driven less than 3000 km. from 21st April 2012 till 21st March 2013 as the car is still in BMW repair center and I have driven here 6-7 times to my bungalow in Lonavala. I hardly use this car in Mumbai.The front wind shield glass got damaged sometime last year while cleaning the car on the passenger side. I had BMW secure and Navnit replaced the glass and charged me Rs 1500 but I lost no claims bonus plus the headache of traveling from Bhiwandi to Andheri to and fro and wasting my entire day, money and petrol. After that, both the 2 rear windows were not working and I sent the car to Navnit service station and it was stated that the motors need to be changed as they were defective, and the motors were replaced and its working okay now. I dont understand why the motors should break down so easily. This is obviously the case of substandard motors used.Now again the glass has broken on 19th March 2013,while cleaning the car at the same point as last time on passenger side. This is definitely a manufacturing defect. The toughened glass has to take a lot of abuse. Why should it break like this? It cannot even take the load of its own wiper. In discussions spanning almost 2 hours with Prakash **, I came to realize that both the left and right side wipers were different with different curvatures. Prakash stated that maybe a stone or flying object had hit the glass. I physically removed the wiper blade from its attachment and we checked that the lower part fitted on the car was touching the glass, where the crack had started. So we both arrived to the conclusion that the windshield was broken due to the wiper falling on the glass on the passenger side. Further, I let the wiper slip from my hands with its maximum inherent force to touch the glass at least 15 times on the drivers side but nothing happened to the glass. Why should it break the glass not once but twice on the same side and at the same point? A car of this quality is supposed to handle a lot of abuse and XI cannot even take the pressure of its own wiper which is absolutely ridiculous, obviously a drop test with several thousand times drop of the wiper on the windshield which ensures unbreakability by its own wiper is not taken or maybe the curvature of the wiper is such that it breaks the glass or maybe the padding is inadequate but I feel absolutely cheated by buying such a substandard productI am just too scared to even get my car washed or even take it out, for anyone on the street can just accidentally take the wiper up and put it down on the wind shield and the glass breaks again. When I called about the basic charge which was Rs 1500, I was told by Sameera that the charges are Rs 2500 and I would have to pay a couple of thousand more for rubber charges, and when I spoke to Miss ** in Service, I was told that Rs 1500 only need to be paid and not Rs 2500 as my insurance was done in March12 and the charges were hiked from April 2012. I am shocked that anything is quoted just to milk the customer more and there is no fixed policy of Navnit.Further, I had gone to the service station and met the head, Mr. Ravi **, and he was abrupt to the point of rudeness and he was just saying he had a meeting at 12:30 and had to leave and when I told him about the glass breaking twice on the same side and motors failing in almost a brand new car as it is driven less than 3000 km., he just said, It happens, and gave vague reasoning that electronic components like motors can fail without any rhyme or reason. I was zapped by his answer. Now these are high quality geared motors and the test method involves thousands of times to do up and down and 2 motors failing at the same time is not a coincidence and that, too, when we have hardly used the car and in less than a yearFor the record, I would like to state that my son or I personally drive the BMW and we dont let our driver touch the car and even the inside cleaning is done under my sons supervision as we dont hand over the keys to anyone excluding my son and myself. We treat it like a baby. I have been dealing with BMW such as Suchita/Pritesh/Kuber/ ameera,/Ashwini /Prakash (service), Miss **(service)/ Ravi (Service ) but none of them have even bothered to call back or answer my grievance. What precaution has been taken that the glass does not break yet again? I am thoroughly disgusted with the car and specially the attitude of the dealer and its staff. We bought the BMW x1 thinking that we would have a superior quality product but even a Nano costing 1/12 the price we paid would have been better.In my 33 years of driving spanning at least 30-32 different varieties and makes of cars, no glass has broken like this, not even once (wiper touching the glass) or motors damaged within 9 months of use and that too not once but twice, I would take this up on public forum and I am going to put this on all websites of manufacturers of BMWs rivals so that maximum people are aware of this if my concerns are not addressed as it is a clear case of selling me a substandard product and cheating.

I have owned my 1995 BMW 740i since I graduated High school and received it as a graduation gift. The car now has 145,000 miles on it and is still running. BUT along the way it has developed bad valves and valve guides, the transmission has started to shift hard sometimes and I believe it has developed a rod knock. Yes the car is exceptionally comfortable and all the electronics still work, and is very fun to drive for a 2.2 ton luxury sedan, but a $65,000 car should not have these kinds of issues at 145,000 miles. These cars are very complicated and do have problems as a result, but they should not be having MAJOR mechanical problems 3/4 of the way through their life. I also realize that if youre going to drop that kind of money on a car you should be able to afford the repairs, and luckily I can, but I shouldnt have to!! I just want a luxury car that isnt in the shop every week, my Mercedes was a COMPLETE piece of junk (and it was new) and my 3 year old Audis tanny went out at 56,000 miles. So its sad to say but honestly my BMW has been my most reliable, and thats not saying much.

This is the biggest bait and switch I have ever encountered. Purchased a new BMW 435i convertible. They sold me the upgraded Bluetooth so my smartphone would work on the screen and charge through the cradle built inside the console. However, they never told me the iPhone is an incompatible device. Now they wont refund my $500 nor fix the problem. They tell me to plug in the charge cord to the cigarette lighter. How dumb!

My 2012 BMW X5 was recalled and I took it to BMW of North Scottsdale to have the work done. They had to remove the oil filter or something and apparently did not bleed it properly. I went on a trip and limped into Denver where I took it to Schomp BMW. They had to replace the oil pump ---it must have burned out due to air in the line. NOW apparently due to the oil pump going out the ENGINE has major problems and the cheapest way to fix it is replace the engine. There is a rocker arm problem with some of this years but mine is not in the VIN # for that problem so is likely a rod.

When we spoke on December 9, 2011, about the poor experiences at the service department, I was hopeful that it would not repeat itself in the near future. Unfortunately, despite my best efforts, I must report to you of the poor service yet again experienced. Whether or not you or anyone else cares, I leave that up to your business decisions; however, from the consumers stand point, if asked about my experiences at Silver Spring BMW, I would have to inform then that purchasing the vehicle was great; however, the service department is the worse that I have seen in more than 34 years of driving. As anyone knows, any vehicle needs servicing over the life time, but think twice about purchasing a vehicle from Silver Spring BMW because the service department is just poor. People are polite and they have a smile on their faces but what is promised to the customer is not given to the customer.I will be happy to meet with you to inform you of my experience, but yet again, an appointment was set on December 9, 2011, for this day (December 20, 2011) at 7:30 am. And, despite several email reminders that my appointment was scheduled at 7:30am, and an assurance from Juan L/N/U that I could be taken at 7:30 am, and being the second vehicle waiting at the front doors to open, I had to wait because my advisor had another previously scheduled customer. I decided to leave in complete disgust with the overall operation and process. Whether or not you have a Good Ole Boy system in place, who knows. And of course, a business is welcomed to have a Good Ole Boy system in place; if that is your business model, thats your choice and customers should know.Nevertheless, when you believe that Silver Spring BMW is able to schedule an appointment at an appropriate time to have my windshield repairs, please advice. Of course, I am left to the mercy of Silver Spring BMW. Thanking you in advance for your time and attention to this matter. Have a Happy Holiday Season.

I own a BMW 545i for years. I want to tell the world what a piece of crap this 65,000 $$$ car is. I mean really BMW sure did a number on everybody with this v8 engines. I want to share all my problems with this car with you guys. DME or ECU replacement and programming $ 3300.00. Alternator bracket leak $800.00. Timing cover and valve cover oil leaks $ 1800.00. Water pump replacement $600.00. Check this one out, engine transfer coolant pipe $2000.00 and thats using the bimmer pipe. Thanks to the guys. They invented this wonderful pipe that save me $5000.00. Yeah. BMW want it 7k for this job. AC heater valves $200.00, AC compressor $1050. Im the second owner of this car. I bought it with 40,000 miles. Now the car has 74,000 miles and more problems. Now the car doesnt want to start. It cant keep idle. I think its the throttle body or it could be the DME again-- look guys, Im sharing all of this with you guys cause I see all of this. People that want to buy a use BMW pls dont. Its cheaper to buy a glass of lemonade if you know what I mean. For me I rather died than buy a BMW new or used. Again thats all I have to said about that. BMW should really pay for these lemons that have sold over the years to people. Thanks for reading my frustrations.

I purchased a 2015 BMW 435i brand new. I purchased all the extended warranties and maintenance packages. Since 2017 I have had an ongoing issue with the car not starting. It happens when least expected. I have replaced the battery 3 times in the last year. The last time it was in for repair I was told that they could not replicate the problem. So basically BMW cannot fix their own product. I was so frustrated. I told my service advisor that if they can’t fix it then no one can! No one cared! I called customer relations to No avail.I thought I would be able to keep this car for many years to come but due to its unreliability, I had to trade it in for a completely different brand. I lost tens of thousands of dollars! Last but not least, I called the finance department to get a refund on what was left of the extended warranties only to find out that many of them are no refundable! I will tell anyone who will listen, do NOT purchase any of these vehicles, they are not the quality that they are marketed to be. I know at least three other people who have had multiple problems with various models. One of which sued with lemon law and got another vehicle. I did not want another vehicle, I just wanted them to fix mine! This was a VERY expensive lesson learned.

My 2005 645 CI is as awesome as it is a nightmare. It drives great, it looks great but I have had problems with the convertible top since I bought the vehicle. While driving with the top closed, a warning comes on: convertible top not locked. At this point the convertible top and the rear window cannot be operated, and if the rear window was open at the time that the warning came on, such window is stuck in the open position. At times such warning disappears while I continue driving a few moments or a few miles, at times it disappears after the engine has been shut down, and at times it continues to stay on until the problem is fixed by the dealer. The car has been at the dealer for this reason more than 15 times, the rotation sensors have been changed three times and they have been re-adjusted and/or re-positioned the other times. In 2010, I wrote about such problem to the management of the local dealer, as well as to BMW USA. The malfunction continues to happen, regardless. I just got back the vehicle from the dealer 2 days ago (beginning of August 2012), still for the same reason. I am reaching the point where if the problem re-occurs, I am going to dump my loved/hated car.

On Friday, July 12, 2013, the Eastern Shore of Maryland had torrential rain storms throughout the area. In Salisbury, Maryland, the City public works closed off streets promptly if they became flooded. On this date I drove my 2012 BMW 328I to the post office, and then to the bank to make some deposits. I traveled only over main thoroughfares that were being utilized by normal traffic. These streets were wet and had puddles of water encroaching on the streets as one would expect during torrential rain storms. While going from the post office to the bank the vehicle started missing, and an error message appeared which stated, Engine Malfunction Drive Moderately. All though the vehicle was running rough, I made my deposits and returned home and parked the car in our garage; believing that maybe the electronics got wet and they only needed to be dried out. The next Monday I started the car and it seemed to run better but the engine light and error message still were on. I then called the dealership in Annapolis, Maryland where I had purchased the vehicle approximately one (1) year ago and talked to a service representative about the problem.This service representative told me to bring the vehicle to Annapolis, which is about 90 miles from Salisbury. As there seemed to be a major problem with the engine I felt that they should pick up the vehicle as it was still under warranty with less than 10,000 miles usage. Finally, the Service Rep. told me to call BMW Road Service and have them trailer the car to Annapolis.The next Tuesday, a Service Technician from BMW Annapolis called me at about 9:00 AM and told me that there was water in the Air Filter and suggested that the filter and oil should be changed. I told him to go ahead as it was covered under warranty. He then stated that it was not covered under warranty and I inquired why as it was still in the warranty period since it had been driven less than 10,000 miles. After much discussion, I told him to go ahead and change these items, but I wanted a call from a management employee as I strongly felt it was a warranty problem. I also asked this technician how high the water would have to be to cause the problem he noted with the engine, and he stated, Up to the windows. Since he had the vehicle, I asked him if he saw any indication of a water line on the car, or even that the water had reached the floor boards. He responded in the negative, but stated that he was following his supervisor’s instructions.On the following Wednesday, the same Service Representative (with no call from the Supervisor), called and stated they changed the oil and air filter, but the engine light and the error message were still displayed. More investigation by the Service Representative showed that a rod had been bent and that it now needed a new $21,000.00 engine and by the way, it’s not covered under warranty. I was totally flabbergasted, as I could not believe that I driving a BMW during a rain storm would cause this kind of damage, and, that then it would not be covered under warranty. Please keep in mind I have been driving for over forty years with significant experience in similar rain storms, the BMW has less than 10,000 miles on it (has not even reached its first service period), and that BMW would even question whether or not the car had been in a flood when they had the vehicle there and there was absolutely no visual signs of flood damage.I again stated I wanted to talk to a manager regarding this problem and stated my complete disillusionment with BMW Annapolis on how they were handling this matter. This has been my third BMW over nearly 20 years (previous had 5 series BMWs), and I felt that as a luxury car organization they would stand behind there warranties and not treat their loyal customers in this manner.Finally, on this last Friday July 19, 2013, I got a call from the same Service Technician at 5:00 PM in the evening reiterating that he talked with his Supervisor, and that the engine needed to be replaced at a cost of $21,000 and that it would not be under warranty. I inquired why the Supervisor had not called me for over two (2) days when I specifically had requested this. Furthermore, I had been without a vehicle for well over a week, I am being told I need to spend $21,000 on a basically brand new BMW, and I don’t even get the courtesy of a phone call from a BMW Annapolis Service Supervisor.At 5:30 PM that evening I received an email (copy attached) from the Service Supervisor stating basically the same thing the Service Technician had said previously. I responded to the Supervisors email, and now I am writing you in a attempt to resolve this before it completely gets out of control. I have filed a claim with my insurance company, but feel strongly that this is a warranty issue, not an insurance problem. Even if it is covered, I will have to pay a deductable and the re-sale value of the car will be greatly reduced as it will be tagged as Flood Damage. Even though there is absolutely no evidence of the vehicle being in a flood, or for that matter in very deep water.As stated before, I have been a loyal BMW owner, driving in similar conditions as I experienced in this case, and have never been as disappointed as I am now with your company. I have many friends and associates that have BMWs and I have to say they are as flabbergasted as I am regarding this matter. I DO NOT think that this is the reputation that BMW would like to have in the public’s perception.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told sorry, but you are not covered. I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.

I bought a 2015 BMW about 5 months ago. I am very disappoint with the manufacturer of the car because the headlight are not bright. Cant see anything on road at night and it dont came with Halo lights that BMW logo. I try to go to BMW dealer to replace them but they told me it couldnt be done because the car was made without the xenon lights. So BMW manufacturer to save some money of the car they install cheap headlights... Very disappoint. I dont think I will buy no more BMW car.

Many performance positives, however, an electronic/electrical nightmare with a price tag out of this world for every ** little thing. And the damn thing is only 3 years old with 50k miles on it! And when you call BMW HQ if you had anyone but the dealers touch it’s then they are not responsible. ** THEM! I will never own another BMW as long as I live, nor will anyone directly related to me. On the other hand if you buy one you deserve every headache you get... and you WILL get them!!! Cant wait to get rid of this damn thing.

I purchased this vehicle brand new. During the warranty period, there were issues that were resolved. However, at only 67k miles the car is no longer under warranty and starting to fall apart. My problems have been a bad blower motor, steering angle sensor and water pump. Its unfortunate that BMW strives on quality when their vehicles cannot reach 100k. From my experience, BMW is overrated and their customer service is even worse.

Two words to say about BMW, EXPENSIVE JUNK!! It was my dream car..... Unfortunately sorry to say its my nightmare now. If there is fair justice, Perrillo BMW in Chicago should be closed down by the authority for the scam that is between them and warranty companies scamming consumers to make fast buck. Every time took the car to them for service had to bring it back for something else. My car been to them over 30 times. Last time they kept for 7 months to fix the passing of state emission test. My car had less than 50.000 miles all that time. The body was damaged and rust spots all over it from their underground garage and lost my key. l can go on on with this. And contacted BMW North America, theyre even worse by misleading advertisement for the make of the ultimate pure JUNK. THEY NEED TO OWN UP TO THAT!!!!!

My BMW 2006 325i with only just 50k plus miles now has a transmission overheat light warning. It was stuck in drive gear and forced into park. Next morning, it would not release into any gear. I read the manual and manually defeated the locking mechanism and drove to BMW dealer. The warranty ran out 11 days ago. Audi next time.

I had my car serviced and a day and a half later after I paid 1800.00 to fix it, the same lights came back on. I took it back and they tell me it cost another 11,000. If I knew it was going to cost that, I wouldve fixed it for the 1800. I also had a oil change and the same oil light coming on and they didnt put a sticker up for my next oil service. I feel like they took advantage of me being a woman. I have all the texts that the service guy was texting on my car for poor service they did.

I own a 2003 BMW X5. This car is a real nightmare. Over the past two years, Ive had the following issues: overheating, driver side windows arm broken, leaking sun roof, amplifier not working, LCD display fading, leaking power steering fluid, leaking engine oil, all door handles broken, broken rear axle arms, unexpected engine shutdown, leaking break fluid. That will be the last time in my lifetime that I will ever buy anything that BMW makes!

Im experiencing the famous, and very common coolant pipe leak issue in the 7 series. And I recently discovered that there are tons of others who have this problem. I want to know what can be done to keep BMW from brushing this issue off and make them do a recall. Is it class action lawsuit?!

I bought the car on July 2011 as a brand-new BMW 316i from the Bavarian branch. I complained 3 times to the Katamia 4 Maintenance Cairo Branch Bavarian Auto Group after-sales department that there is noise while driving on the right chair and door. I didnt fix it yet as it is a new car. I was very frustrated that a BMW car makes such noise, and this is my first time to drive a BMW car.Then I had the accident. The car was entered in the maintenance section on January 30, 2012. The first report of the BMW-Kinematics Diagnosis system didnt show the chassis issue. Then suddenly, I received a call last Thursday that the car has issue with the chassis and that it needs to be fixed. Please find below today update:Today, I went the Katamia 4 Cairo Branch (BMW Bavarian Auto Group after-sales department). The maintenance engineer Mohamed ** responsible of my car highlighted that the car chassis needs to be fixed and that its not related to the car accident and not related to another accident. And he confirmed my view that its related to the car manufacturer issue. I contacted the center head, Mr. Mohamed ***. He was on vacation, and he recommended to contact engineer Mohamed **** to have the feedback and technical opinion of the car status. I requested to have a technical report from the Bavarian Group for the car status. As an overview, the car chassis has issue before I bought the car, as its not related to the current accident or another previous accident.I am really in unclear situation, since I bought the car. Actually, its my first time to bought a BMW car, and I am totally disappointed, as I am working in German Company Siemens Healthcare. I am quite sure that BMW Bavarian group will handle the case in compliance and in a fair way to ensure customer satisfaction.

If you are in the market for a BMW, please take your business elsewhere. I just got a 2017 BMW X5 3 days ago and I already regret it, the car is equipped with Apple Carplay but in order for me to access and pair my Iphone, I need to pay $300.00 for 240 months (20 years) and if I decide to buy another BMW, Ill have to pay again because you cant transfer the subscription. I call customer service to get more information just to find out the 2 customer service reps. are bosses and wont listen to you. Soon as I ask WHY they both told me that they wont give me the service for free like I was asking for it, I asked Why, WHY the fee???? beware!

Bridgewater, NJ said they can not take the X128i we are leasing (and 3 years of full lease has been completed) becuase of Murphys Executive order to keep NJ safe (duing the COVID period). However, when I called the BMW Financial Services, they said we need to make the payment to keep the car. How is that fair by BMW? The car is not even driven at all for last 6 weeks.I am ready to return the car and toally understand that only essestial businesses needs to be open, but here is a company who wants to make full use of the situtation of charging the customers. Very very dissappoiting in BMW and surely I am not the only one who has been forced to do so. This was my 3rd BMW and never going back to this company.

Endless problems, high parts cost, Arrogant dealership! - I realize fully that my opinion(s) are not exactly the same as some out there who are chiming in with comments about more recent models purchased, new or used from BMW dealerships, but I thought I would give my two cents because of my shock that these cars are absolutely not built with the same quality of a Mercedes or of Chevrolet (at least when it comes to their Corvette products). Recently, I purchased a 1999 BMW 328i Convertible with 116,000 miles on it. I did so believing that BMW had superior quality and engineering. The car is so cosmetically perfect as to indicate that it had been well taken care of, and the Carfax was in order, too. The engine overall runs fine, although Ive already gone through two steering pumps because BMWs are apparently prone to having steering pump clogging issues with their steering pump filters, also, my air conditioning does not work properly due to a common BMW problem called the fan regulator switch. Realizing fully that there would be things that needed fixing on any car with such high mileage, I never in my life have heard of some of the ridiculous things that are wrong with this car nor have I ever experienced the sticker shock with regard to finding/purchasing parts in order to patch this thing back together (i.e. a new cup holder, which usually can only be ordered directly from BMW because there are no used ones on the market due to the fact that they are made so cheaply is $60.00 at the local arrogant dealership. A coin holder which is usually broken but which has to be replaced in order to complete the restoration of the center console is $30.00 and looks like nothing more than a small piece of thin plastic with cheap springs inside). The airbag light that is on is not due to something specifically wrong with one of the airbags, but rather has to do with the seat belt tensioner, a typically BMW, overkill, goofy part and/or mechanism, which requires a full replacement of the seat belt latching mechanism on the passenger side, $550.00 for the part from BMW, $150.00 if Im lucky to find a used one on eBay that actually works. And the service advisor at the local dealership here in Kansas City just kind of laughed, like theyve done about most things. When I asked for an estimate to have it installed, saying, Its hard to say how much it would cost, we dont do much work on the ‘older’ cars.” When I asked about the drivers seat, of which the power gears have locked up and no longer work, he simply flat out said We really dont do work like that on the ‘older cars’, and recommended one of two or three local boutique-type foreign car garages around town.” The same went for my convertible top, always with a good little arrogant laugh. I inquired about an oil change, and after another arrogant little chuckle, and checking with several other mechanics and service advisors, was told it would probably be about $100.00. This after Ive spent a good $1,000.00+ at their dealership on parts which Ive installed myself. Ive owned several sports cars in my life, most of which were purchased used, including 5 Corvettes, and two Mercedes-Benz SLs (one of the Mercedes had over 160,000 miles on it when purchased; the other over 80,000 miles). All were far superior cars to this ultimate driving machine, with far fewer problems of any kind on them. I cannot believe the shoddy quality of everything on this car. The plastic on almost every plastic part is cheap and cracks; electrical problems are now starting to crop up with my entire left tail light mechanism failing to operate now (never have I experienced a whole bank of tail lights failing on any car Ive ever owned, foreign or domestic). I realized I was going to have to replace the top because it was worn out; however, parts of the top that are necessary to complete the top rebuild are astronomical in price, with small plastic pieces and one foot of elastic cord costing $80.00 wholesale; one piece, available only from BMW, that is held in place with the stupidest design I ever saw of having one central screw in the center of the windshield, cost $283.00 and is so flimsy that its a wonder that it wont need replacing once a year. The top doesnt work correctly and there is no guarantee that it ever will. Ive seen 30 year old Chevrolets with tops that are not this intricate, cheap, nor prone to problems that still work beautifully. Just today, most of my tail lights and all of my interior lights stopped working!This car looks like it was well taken care of, but it must have all been to no avail. I now understand why a used BMW is only worth about 30% of what a used Mercedes is valued at. I did not sign on to being a Beemer owner thinking that I was buying something with as many problems as a 50 year old Jaguar or MG. I was thinking the quality would be more like a Mercedes and as for the arrogant preamble to this site, which says: “High-performance cars require lots and lots of very expensive routine maintenance. Also theyre notorious for being afflicted with all kinds of exotic problems. If youre really into cars, understand them and are willing to lavish time, money and attention on one, the BMW may be for you. If youre looking to raise your self-esteem by buying something really expensive, we recommend real estate.”Thats **! Furthermore, the arrogance of the people who work at the local dealership, including at the parts counter is unbelievable. They almost want to argue with you about what part you need. If they cant find it immediately, they get cranky and claim it doesnt exist, that that was a part that BMW didnt put on the car, or some other crazy excuse. Then, when you finally bring them a part number, they apologize and tell you its $500.00. A Corvette and Mercedes SLs are high performance cars, and I do understand cars, and BMWs are pieces of crap! Just my two cents, but I will never purchase a BMW, new or used ever again!

I had problems with my 2004/325i BMW with leaks. Reliable engine but bad when it comes to leaks. Notice they use cheap plastic parts.

My car was delivered with the engine light on. I subsequently had it taken back to BMW in Monsey, NY using my miles (over 100 there and back) only to have the light go back on, over the course of the lease. The tires, it appears arent strong enough for the weight of the car. I would get a flat often or bubbles on the tire, not to mention I felt everything on the road. My issue is mostly with roadside assistance. It would have been better not to have it as an option. I would never have gone with a BMW to start with, but more importantly I would not have been stuck for hours waiting for a promised tow truck -- that never showed up. On 3 occasions during my lease term of 39 months I needed roadside service. The first 2 times, they didnt have anyone and the third time, after waiting 90 minutes I was told the TOW TRUCK broke down. Its a joke!!!

Electrical fire in 2002 BMW - Smoldering wires caused the cars GPS and radio to stop working. The insurance said smoldering wires, not a fire, and refuses to pay. The insurance company (Wawanesa) also states that radio and GPS are aftermarket products, therefore not covered.

This is my current car. I have had it 8 years. It is a 2004 E46 BMW M3, I think it is the most beautiful of the M3s (probably biased). It is such a fast car and can quickly lull you into thinking 100 mph is 50 mph. The brakes and handling add to the effect. Always keep an eye on the speedometer! Its 2 door sedan bodywork is very practical. There are seat belts for 5 inside. My car has unusual Caramel leather upholstery with Birds Eye Maple wood trim. These M3s are starting to go up in value which is a nice surprise. I would recommend that anyone that can should invest in a M3 now before they increase in value much more.

I purchased an R1200 ST in March 2011. The bike was not serviced or registered in my name upon delivery, and came without the spare key. A week later, the clutch gave in. It was only three weeks later before the registration and an agreement to repair the bike were done. After the second wash, scratches appeared on the tank and covers. A long debate and threats ensued to have the bike repaired, with a promise that it would receive priority treatment. A month later, the bike was delivered without keys, service book and the same scratches. The keys were delivered two days later at 02:00 in the morning. Currently, Im trying to locate my service book from the dealer with no response. BMW SA refused to assist me with my original complaint, and now with the service book. The product may be good, but the after-sale service in South Africa is non-existent.

The appearance of the 330is is way off. The reason why we as public is going wild over the e30 325is is because of its boxy body shape as it is to perfect, the amazing sound of the M20 2.7 motor and interior. I would prefer revive the original e30 325is with a slight twist of lil bit of modern interior updates and wheels but leave the appearance and motor as it is.

I have bought a CPO BMW 2011 328i back in April 2013 at McKenna BMW in Norwalk, California. Since day one the sales advisor was unable to do a check list with me, a bad start. I had to go back three times and ask the service advisors on how to work my vehicle. Then, not even a month later I went back for the bottom trim on the back windshield that was coming loose. McKenna repaired the trim and not even a week later it came out again. I took it back a second time, repair it again and here we go, not even a week later the trim is loose. Finally, they got it right the third time around. Now, the trim is fix. Let’s move on to the brake light inside the car that came loose. The car went back to the dealership for that repair. Two week later I found a loose plastic in the bottom part of the passenger seat, so here we go again to the dealership. They got it fixed. Not even a month later I noise started to come out from the front of the vehicle every time I exited my drive way. I took it to McKenna three times and finally the foreman ** was able to identify there was actually a noise from the suspension. McKenna kept the car for more than a weeks without any follow ups with me. I would have to call to know an update and every time I was told they were unable to duplicate the noise. I told the foreman specifically on how to duplicate the noise, and they kept saying we can’t hear it. I called BMW of North America and a Field Technician came down to the dealership and check the vehicle and I was advice unable to duplicate. Keep in mind all of these problems in less than five months with my car. All McKenna had to say is “We cannot do anything about getting you into another car. We are sorry you are having problems; there is nothing we can do for you.” I have been talking to ** Executive Consumer Care from BMW of North America and all he has to say is “Keep the car. If we can find the noise before your 50k the warranty will fix it. But if not you are liable for the cost of repairs.”

I brought my car in for an issue dealing with the airbag light illuminated on my dashboard. After being given an appointment 3 weeks after I asked for one, I was told that it was a seat motor issue and that the car thinks there is a passenger in the seat and will activate even if none is sitting there in an accident. The repair would cost over $1500. I rejected the offer but asked if they could take off the warning light. They said that it was impossible, that only if they repaired it could that happen.As I was waiting for the return of my car, they told me that now my passenger window wouldnt go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told Thats the price. $250. I paid.When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

I purchased a 2005 X5 last week that had been in two accidents from BMW of Oyster Bay located in Oyster Bay, Long Island. I traded in my Volvo XC90 towards purchase of the 2005 X5 grey color SUV. I brought the truck to my regular mechanic to get new front tires and my mechanic found and showed me the left and right front axles were shot and it was dangerous to drive the vehicle. So I replaced them, cost me $850 for parts alone plus labor.My mechanic also pointed out it needed lower ball joints and front control arms so I brought it back to the dealer and raised hell, How can you sell me a vehicle with all these problems? They sold me a piece of junk. They sold it to me for $16000 less my trade. I laid out 8402 dollars for the balance due. They are now fixing the vehicle and called me today to let me know they ordered air bag parts. They wont be in until Thursday. Also, I gave them a list of all the problems that have to be fixed. The drivers door has a rattle in it and closes sloppy. The front end is shot. They gave me loaner car while I wait till they fix it. They sold me a lemon.

I took my BMW 328i with 48,000 miles in to the BMW Birmingham service department on a Friday afternoon for a new battery. I was told by the service advisor that it needed coils, a new belt, belt tensioner, and some type of “boot” due to an oil leak. They quoted my over $2,000 for the repair. I told them I could not afford that much unexpected repair work and agreed to the battery and coils, which they said were a minimum to get the vehicle running properly at a cost of about $1,250. I also told them that my 16-year-old daughter drives the vehicle to school (around 5-10 miles a day) and that I was having it repaired because she wanted to drive it to a school dance the following day. 10 days later and less than 100 miles following the $1,250 repair, the vehicle was towed to the private garage of a retired BMW technician due to a coolant leak. After he inspected the vehicle, he told me that there was nothing wrong other than the radiator hose clamp had been removed and slid down the hose at the heater core. This could be seen easily by a BMW technician. He repaired the vehicle by reconnecting the hose/hose clamp and replacing the coolant.I called Birmingham BMW 6 times without a return call over a 10 day period and went by the dealership in-person once to speak with them about my issue and no one would talk with me. When I asked to speak with a manager and for a business card for the manager I was told that everyone was in a meeting and that they did not give out business cards. I persisted for a contact in writing for management and the wrote a name and number on a post-it note.I shared this with BMW of North America and asked for help contacting the dealership. I received a call from a service advisor the following day, who proceeded to make excuses when I shared my concerns then he transferred me to a service manager who acted in disbelief when I told him what happened to me. I shared my concern that the service department was pushy about the need for service with urgency to do it quickly before something broke and rendered the car undriveable. I question this culture within the dealership and asked the service manager how a technician could miss something as obvious as a clamp that had been disconnected and slid down the hose? I was told that the technician would not see an issue with the cooling system since he was working on the battery/coil pack/electrical system. To which I replied, then how did they find issues related to an oil leak and the belt and belt tensioner? And they had no response other than they would check into it. I have had no further response and feel that I cannot trust BMW Birmingham, Alabama to service my vehicle.

I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.I bought the car at Schomp. I purchased the protectant package which I paid $700 for to find out it wasn’t applied. They are refusing to refund my money even though at this point I can’t have the protectant applied because the car is so damaged. Essentially bmw doesn’t care about their customers. They just want To sell cars and once they do you better hope you don’t have any issues because they don’t stand behind their promises.

The car is fun to drive, very fast but it could be temperamental when it comes to repairs. I had some earlier repairs but now that I have almost 100K miles things have settled down and hopefully only basic maintenance should hold me over. The car is 9 years old hope to keep it another 18 months.

BMW limited warranty is a joke, BMW customer relations is a joke, BMW customer reimbursement center is a joke as well. One star is a understatement! Would not waste your time on this overpriced garbage unless you have money to burn and time to waste! Avoid BMW like the plague! Customer service is the pits! Trying to have anything repaired by them is a joke and a waste of time. How many recalls does a car need before they will buy it back? You have been warned. Stay clear.

Please will be highly appreciated to have your involvements since I have noticed few serious issues which I felt it is worth highlighting it to you all. Basically, it is really disappointing to see a poor support from Local agent in Sultanate of Oman for BMW. As everyone knows BMW is worldwide class, well known and reliable vehicle. However, due to poor service it leads us to question the quality/performance of the car. The reasons of saying that as below: Whenever you take your car for service or collecting you have to wait 45 min as a minimum even if you have an appointment or ready for collection! A lot of failures and repair is costly as well, so I am not sure is it because of the vehicle not reliable or the mechanics that are available is not qualified to maintain such car? I have noticed several times, we simply receive an estimate asking for replacement, never came across for a simple repair, so is that the direction just simply change and charge for spare parts which are very high with no doubt compared where else? I would kindly request you to investigate and advise accordingly, since I am currently having two BMW: 1) X5, Model 2009, Chasis# WBAFE81039L094909, Engine# 50884258. I stopped taking it for service with agent since Dec 2014 due to the above reasons; and 2) X6, Model 2009, Chasis# WBAFG810X9L280666, Engine# 20794348.

It is not a trustworthy car at all. It is not a trustworthy car at all - put me in a near-death situation. I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMWs claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate write-right.It is generally accepted that, for all cars, timing chain should last for the lifetime of the engine. This is a known issue associated with the N42/N43 engine (fitted in models between 2007 to 2011 which my 3 series is from). Even though timing chains are supposed to last a lifetime, clearly this seems to be well known issue with BMW engines and they are well aware of it. We were not aware of it until it was brought to our attention by an external mechanic after taking the car to their garage due to some warning lights. Please note we had taken this to a BMW approved service centre before taking it to an external garage and this was not diagnosed property by BMW approved mechanics (Cooper BMW Cobham to be precise).I informed BMW directly about this issue and also highlighted the fact that the brakes were becoming stiff. They ignored this to a point where the brakes got extremely stiff and nonworkable, suddenly on my way to home with my 5 year old child. Realising this, somehow with all my strength pulled the car to a nearby shopping place, driving crazily. The recovery man checked the car and found the brakes to be so stiff. He asked me, Do you know you would have ended up in a tragic accident, you are very lucky! After the incident, I am still stressed with very little sleep at night. I could not believe that my son and I narrowly escaped a tragic accident. It is unfortunate that neither BMW or the Cooper Cobham, warned me of the health and safety risks involved despite bringing this issue to their attention. They dragged things in the name of diagnosis to be carried out. As this was a known fault, they should have straightway made arrangements for my car to be checked and remedied at their expense.This also reminded me of BMWs electrical failure issue which lead to a fatality and made a lot of press (Narayan Gurung case). In this case, BMW was highly criticised for not recalling cars and putting customers lives at risk. It is saddening to know that these big business minded and money motivated people care so less about precious lives of people. I am not allowed to link the article here but if you google Narayan Gurung road death you will find many articles including reporting on Court criticising BMW.I have taken this matter further with BMW. Even after letting them know of the nearly death accident, they are ignoring it and dragging things in the name of diagnosis. The car is with the garage since Thursday and to date they have not carried out any diagnosis. It is extremely unfortunate that BMW is ignoring such a serious matter. There are more to this story including some crucial evidences, which I am keeping hold of at the moment as I may have to take the matter legally if BMW continues to ignore me despite the seriousness of the matter. But if you are in similar situation, please get in touch as I am happy to share those with you. I am not a car savvy but I have done a lot of research after I found out about manufacturing fault with my car which I use to meet my day to day needs. I am uploading this here so that people are aware of this and am pretty sure there are other BMW users in similar or same situation. I am a person who stand for justice and I am not going to leave it like this. I will keep you all updated of BMWs response to this issue and whether they resolve this at their cost.

I leased a 2014 528i about a year ago. The dealer (Vista BMW) claimed my deal was below wholesale... 50k for a sticker price of 56k. The car is adequate, nothing special, and the run flat tires are a joke... even Hyundai gives you a spare if you want. They run hard and if a flat BMW wants you to REPLACE it at your expense (about $350. Or more.) I took the car to CARMAX two months after I got it. It had 1600 miles and was perfect. CARMAX offered me $35k for the car (21k under sticker). I learned by talking to other dealers that BMW is so overpriced that you will never get out of it unless you take a huge hit. DO NOT BUY THIS OVERRATED AND OVERPRICED CAR. It will take me a couple years to get over this. I am a prisoner in this thing.

BMW Nightmare! 7 months ago my 2008 X5 died while I was driving the vehicle. Fortunately, there were very few cars on the road at the time. I jumped the car and took it straight to United BMW in Duluth, Georgia. They informed me that everything checkout fine and I simply needed a new battery. Fast forward 7 months and the vehicle died again while I was driving at a speed of 45 mph. I nearly got rear-ended. My family and I made it home after getting the car jumped, only to have it die in my driveway. Oh wait! It gets better. The vehicle was towed to United BMW in Duluth this morning. I explained the history to the representative named Scott **. Scotts response to me is as follows: 1. You must drive the vehicle at least 20 miles a day. 2. You must lock the vehicle when youre not driving so the system completely shuts down. 3. We recommend you purchase supplemental power for the vehicle to ensure the batter is adequately charged.4. If your fuel is low you may also experience problems.My response to Mr. Scott **: No one in their right mind would purchase a BMW based on what you described! His response, My job is to give you the information. I apologize if your sales representative failed to do so. Needless to say, Im afraid to let my wife or kids operate this vehicle. BMW, IF THIS ISSUE DOES NOT GET FIXED ONCE AND FOR ALL, AND WE END UP IN AN ACCIDENT, YOU WILL PAY DEARLY!

We leased a brand new 2011 750Li. One month later, the car lost its power, and the engine light went on. We took it to the dealership, where it stayed for 10 days! Finally, they found the problem, fixed it, and we picked up the car. We drove the car out of the Vista Service at 11AM. At 6PM the same day, the car stalled in middle of the road. We called Vista to tow it, and the car is there for already 20 days. Nobody knows how long it will be stay there.They could not even find the problem. They kept telling us stories. After probably spending thousands of dollars out of their pockets, since it is under warranty (the car is 1 month old!), they told us that a rat got under the hood, and chewed all the wires. Now, they have blamed us for it, after a month in their body shop. Now we had to make a claim with our insurance, and pay the deductible fees for it. Meanwhile, they gave us an X5 as a loaner. A couple of days ago, we went to the supermarket, walked out, and found that the rear windshield was broken. Now, the dealership does not want to exchange the loaner, and I have to drive it with the broken window, with a 1 year old child in it, and a stroller full of glass. The insurance company is laming the dealership, and we have to pay another $500 for the window, and I even cannot exchange the cars after I paid. The worst dealership in the world. The salesperson was the best-James **, no hard feelings, you are the best! What cannot say about James ** in service department. The brand new car has been in service for more than 30 days.

BMW has made a nasty turn for the worse. I am a loyal customer over a decade and have purchased 6 BMWs for me and my family to enjoy over the years. I am on my 6th BMW which happened to be a CERTIFIED PRE-OWNED BMW. The last 5 were purchased New and after the CPO experience being described to me by a sales associate, I determined to purchase a CPO BMW instead of new.What a mistake! The car was visually perfect and mechanically appeared fine on the test drive before purchase, but there were a plethora of engine and transmission issues the week after purchase. With less than 30,000 miles, I had no idea what I was getting into with this plagued car, not to mention all the interior cracks and creaking and the deferred maintenance that no one paid any attention to on the vehicle.I asked BMW North America for compensation for my time spent, almost 20 hours of driving, waiting, telephone calls, troubleshooting, exchanging rental cars, paying for rental cars, etc. and after 3 weeks they called me back stating that they will not honor any compensation. Disgusting. This will be my last BMW, and I will be sure to share this experience with my circle of car enthusiasts.

This vehicle really is the ultimate driving machine for its segment. What it lacks in luxury it more than makes up for in performance. I only gave it 4/5 stars because I favor comfort over performance of which BMW prioritizes oppositionelle of me. Only complaint is that AppleCarPlay is subscription only as of today. Hyundai includes it standard.....not a good look.

BMW is the worst brand vehicle. Always needing repairs. Have spent over $100,000 in vehicles repairs. Don’t recommend anyone to purchase BMW. BMW X5 especially Mechanical, Transmission, and Engine issues.

I love to drive the BMW 640i (plus the look). And people love the look too. Its fun, responsive, fast, gorgeous, awesome driving machine, tight (no rattles or squeaks), super-incredible convertible and eye catching! You feel totally in control when driving this 6 series car. Turning radius is awesome too! Need acceleration? No problem. Ever. Fully loaded this car does almost everything! Cameras all around can show if you are evenly in a parking space! Write addresses on the ceramic dial for navigation. Or talk to the car to get directions or to make a call on the phone. On cruise control, it will slow itself if a car gets too close! One touch and the convertible top opens or closes by itself. Check the car, unlock it, turn on the lights, or even sound the horn from my phone! Or turn on the ventilation in the car from my phone if it is too hot out so the car will be cooler when I get in! And if I need any kind of help - at all - I can contact my “always there” BMW assist! They will answer questions, send directions, give suggestions, talk to me, read to me, anything! Seems like there is nothing that this car isn’t able to do! Cannot imagine a better-looking or driving vehicle!!!

BMW keyless engine continues to run when car is locked. BMW have not responded to emails, the local garage booked the car in to see if they could accommodate the mirror folding but said the engine issue was a known issue that BMW have decided not to do anything about. They were also unable to sort the mirror issue out telling me l should have brought another extra which would have made that possible?

Share my unfortunate experience with BMW quality! I bought a BMW X1 about 4 years 9 months ago. Troubles started just after bought it. This and that warning lights came up often. After about one year, the battery drains all the time, have to replace the whole electric and battery system. A few weeks ago, just about 9 months out of the warranty, I drove it to Utah for a vacation. When I drove back home, it broke down in a city with transmission malfunction warning on the way. I have to tow it to the city BMW service for repair. After spent more than $1200, I still cannot drive it back home. It needs to replace the transmission, costs more than $11000. Left me with no other options, I have to sell it to the BMW dealer cheap and rent a car back home! This car only has 47000 miles, the transmission is gone!

So I get a call from my BMW dealer today saying a rock flew through my grill and damages A/C condenser and that will be $1100.00 to fix it. I said what? How is that possible. I asked how he could prove it was a rock and he said well show you the hole. I said do you have the rock? How can you prove that? He told me that he has about 3 cars in a month for the same issue. I told him if it is that common then why isnt there some sort of recall? He said if you dont like it you can have your car towed and bring back our loaner car. Ummmmm… Seriously! I called BMW and they told me that it is not covered under warranty even though I have had the new car a year and they see this often but because they dont get many complaints about it, there is no need for a recall. So to anyone who has or is experiencing this call into BMW and ask them to file a formal complaint, so you can save yourself thousands of dollars in the future.

Had a call from BMW financial services rep who asked that I have payment overdue, the payment overdue was for NSF that happened 30 months ago and now they are asking for it. Very racist, was trying to educate myself on finance laws as she must have seen my name and thought since I am non **, am illiterate and all of this without being aware of my background. Went on about how she has wide experience in finance. For $50 she wasted my time and even after asking her to take money from my account she continued with her rant. Never ever again I will buy BMW products and recommend the same.

I placed a new vehicle order for a BMW X5 in September 2014, at BMW Monrovia, CA. BMW North America (NA) changed the delivery date several times. I had no confidence in them but my sales guy kept telling me different stories why they had to put off the delivery. I finally got my vehicle in November 2014. BMW NA then said they would give me a goodwill check ($1,028) for late delivery.I started to have a nightmare for this check. After two months I did not see the check, I went to ask my sale guy at the dealership. He later told me BMW NA sent a $500 check to my previous address. (My sales guy made a mistake by giving BMW NA that address as I had not lived there for two years). He said he had contacted BMW NA several times to ask for the check. It appears no one there was taking care of this matter.After hard pursuit, I finally had my check delivered to me in May 2015. That is six months later after they made their promise. I had to chase after my sales guy who was lazy by not advising me timely what was going on with this matter. The experience was horrible. There was no such thing called customer service with BMW NA. It is shame you have to keep chasing after them closely for more than six months to do their work. It is a shame with BMW NA.

I bought 2013 ActiveHybrid 3 from Patrick BMW at 15000 miles. (Certified Car), this car has been in and out of dealership for multiple issues, electrical and body. For some reason they are not able to fix the car. It is quite frustrating that both dealership and BMW North America is not willing to take up the responsibility for manufacturing the faulty vehicle and selling the faulty vehicle. The resolution that the BMW North America offered for a vehicle worth over US $30000 driven only 15000 miles that stayed in dealership (in and out) was only $1000 and thats it. I totally feel cheated and robbed in daylight by Patrick BMW and BMW North America. My suggestion: Do not BUY BMW you feel or ULTIMATE FOOLING MACHINE.

I own a 2005 325CI with 51,000 miles and I have clear coat issues myself. Unfortunately, I bought the car used a few years ago. I figured I could get some assistance from the customer complaint center because the ** service manager at the local dealership basically told me ** you in a nice way. Both my conversations with management from the dealership and customer service center were futile, no assistance whatsoever. There is definitely a trend with these complaints even with cars that are garage kept. The materials that are being used here are definitely substandard. I have other cars that sit in the same driveway that are older than the BMW, and I use the same cleaning products on them that I use on the BMW and I have no issues at all. I am not asking for a freebie, but I think BMW should give some sort of assistance in these matters and take care of their customers whether they bought their cars new or used. The customer service reps and managers at the so-called Service Center are a bunch of arrogant ** that know nothing about taking care of the customer. If anyone has any info on who I can talk to other than the service center, dealership, or paint reps, please let me know. I am totally frustrated that no assistance was offered.

For a luxury car, this is a piece of crap. We bought a 528i, and 2 years later the thing is nothing but problems. The heater does not blow hot air unless you max the thermostat out. The fan won’t blow air unless you max the fan speed out. The vents fall apart and are not covered under warranty or extended warranty. Took it to the dealer and they said it was all normal and accused us of user error breaking the vents. No one sits in the back seat, but yet the vent broke. Total BS. Will never buy another one of these crappy cars. I have a BMW X5 as well, also crappy piece of junk. They can’t even honor their warranty or roadside service commitments. Total waste of money. Hendrick BMW in Pleasanton California is the dealership that we used and they are substandard. Never been so ignored by any car dealership. Took all day to get an update on a car they had for 3 + days, only to get all the BS answers about why they could not do any of the repairs. Just BS about normal function and blamed us for their ** falling apart.

I have a 2020 BMW M4 Convertible. My vehicle has 8,000 miles on it and the brakes are warped and shuttering. My horrible BMW dealership (HENDRICKS BMW CHARLESTON) wont cover it because there is a white paper out on it. They said since I dont beat the car up, this will happen to the brakes. They said the M4 is meant to be raced and beat up...so not an everyday driver. I pushed thing up to BMW, and after promising to check on helping out and get back to me in 5 days. I gave them 3 weeks and still no call back, so I called them and found out they will not cover either. If you know how thick the rotors are on an M4, its hard to believe that they are warped after 8,000 miles. This to me is a definitely defect. Bottom line is BMW is not service oriented anymore. What is really funny is I was just in the process of purchasing an X7 for my wife, and immediately cancelled the order. There are plenty of other car manufacturers out there without dealing with this. I will NEVER buy a BMW again. As a side note. BMW was going to charge me 2100 to resurface rotors and replace brake pads. Just terrible when a company that used to be great is worse than Chevrolet. I quit buying Lexus for a 10 year period because of horrible customer service, and how they dealt with me at the end of a lease. BMW is a horrible company for folks that like blowing their money for nothing. I have owned 6 BMWs and this truly is the end of my relationship. They truly arent doing the right thing and Im certainly not going to have a business relationship with a company that doesnt do the right thing or backup their products and looks for ways to get out of support. WITH BMW...BEWARE.

This is a 10 year old, 65,000 mile beauty. Dependable, great body, excellent running, fun to drive, small convertible with a functional back seat in a sporty car. Comfortable but still very sporty and fun to drive.

I filed for bankruptcy on the 7th of July, 2010. BMW financial services was not listed. I kept the vehicle (certified used, finance purchase in 2007) and continued my monthly payments as per contract which was signed when I purchased the vehicle. After a year out of bankruptcy, this August 2011, I was informed that I do not have any grace period. I have written to BMW and the reply was, the contract can not be changed because of bankruptcy. I am not asking to change the due date which is the 28th of each month, the 8 or 10 days grace period is in question of which I had the advantage of, before and after bankruptcy which helped me to meet my monthly payment. BMW has taken away this grace period. This is terrible in these days when the economy (lack of jobs) is a bad shape. I just have merely a year to pay off on the vehicle. Does BMW care about good customer relationship as they can re-posses the vehicle and sell vehicles more than the owed balance?

Disappointing policy concerning factory tires that are sold with a new vehicle. Dont get caught in this SCAM, there is no warranty, so same day you purchase your new vehicle, if tires start losing air and you find there is a puncture. Too bad, you get to purchase a new tire out of pocket. You then purchase a new tire, same brand and model and the dealer warrants the new tire for 1 year? Huh. No offer from dealership or from the national headquarters of any discount or compensation for your trouble and issue. What type of customer service is this?? This is my first BMW so starting off with a very sour taste of things to come from this experience.

I acknowledge that there are reams of reports on early transmission failures in the E46. My 2003/325 transmission failed at 70,000 miles. However, Im not sure how many reports exist of transmission failure twice in the same car, as I experienced recently. Interestingly this occurred again at an interval of roughly 70,000 miles in the new transmission. As far as I know, BMW continues to deny culpability. Certainly, I would be eager to participate in legal action.

Ive purchased 4 and the current 550 will be the last. The transmission problem has been classified by BMW engineers as a characteristic of the car. Should someone that pays $68,000 be expected to accept a car that bogs down when passing? Brakes, rotors and pads replaced at 12k miles, right ignition coils, seat is broke, steer wheel leader coming off, USB connection blows the fuse when used and get ready to buy lots of tires. Dont even waste your time calling their executive center. $250k spent on their cars and they will not get a dime more. Pitiful they will not stand behind their product.

I bought a BMW 530e 2019. Car drives fine. However, mileage is suppose to be 68MPGe. I get 48 MPG, and thats with using the battery to the fullest, driving only Econ Mode, and keeping most of my trips less than 16 miles. Ive received 2 recalls on the car already... Also, called local dealerships (Norwood, MA) for a scheduled oil change and to handle the recalls. I cant get into to the dealership till about 3 weeks later with a loaner. If I had a cheaper: Toyota, Honda, Nissan, that definitely is not the case. Those dealers can accommodate in a few days. Ive found you dont get better service or technology with a BMW, you get a brand name only with nothing behind it. Never buying another BMW. Had a Mercedes before, their service was much better.

I have a BMW 435i and just had to put it in the shop for drivetrain/engine malfunction for the 2nd time. This will, no doubt, be another $2k. BMWs are by far the most overrated, unreliable cars in the world. I am selling it as soon as it is fixed and getting a Toyota Tacoma. Cant wait to get a reliable car/brand.

My new 750 Li X has been at the Bayside BMW dealer for 1 month. I have also contacted customer service at BMW USA . They havent fixed the car, the dealer lies and misrepresents the work orders. The company is run like a fraud. Also, BMW USA tell you the same lies . When I went today to pick up the car, the manager refused to test drive the auto so I could see if it worked, the staff is nasty and when I decided not to take the car until they assured me it was repaired. I got back into the loaner car, at which time, one of the staff banged on back of the car as I was backing up. That staff person then claimed that I ran into him. The police were contacted and the man who said I hit him decided to fake he was hurt. An ambulance was called and off he went to a hospital. The whole thing is one big scam to cover up that the central computer on these cars malfunction. These are expensive autos and they should not be sold in the US until someone looks into all of the complaints. You cant make this stuff up, but BMW should be held accountable for punitive damages.

BMW 750i xdrive run flat tires and wheels - I have lost 5 new front pirelli run flat tires within the 6 month. In addition one of my wheel cracked and I had to replace it as well. Evidently BMW command center that pushing these run flat tires dont care about their customers. These run flat tires might be good for European autobahns but not for road conditions in East Coast. I have changed the plans of purchasing BMW for my son. No anymore BMW. I have replaced the tires to non run flat. In addition to it BMW claims that run flat can run another 50 miles after damaged is not simply true - it barely runs 10 miles max before start damaging the rim. In addition BMW emergency service does not deliver anything emergency except being polite on the phone. I will be selling out my BMW as soon as I can get rid of it. If you dont want to waste your money stay away from BMW. It is not the luxury car anymore as it use to be back to history.

Great power and very good fuel consumption. Very hard ride for an SUV due to the run-flat tyres. There is ample space for a spare so would be better with conventional tyres. Otherwise BMW is very well equipped and a pleasure to drive.

I recently purchased a 2008 530I with light front damage. Luckily I had taken electronics in high school and 300ZXs had first EFI Computers, Digital, dashes, vibrating seats, Turbochargers, alarms, 145MPH shut offs. I bought like new wrecked cars, stripping the electronics out immediately, keeping them from the weather, giving me testing equipment and quickly made me famous around Kentucky and Indiana. When I saw the dealer bills, (Thousands) I raised my prices up a little and bought more nice wrecked cars. My 2008 BMW calls for a $950.00 positive battery terminal, in order to start from the ignition. It took me two weeks to read online about how BMW had gone crazy on parts prices and dealer ripoffs. They are crazy on parts prices now. I fixed it for 200, the dealer wants 1,500 including reprogramming the car. You must have a special tool to install into the plug for the troubleshooting device to save the programs $100.

I leased a 2014 BMW X5 at the end of December 2013. On this vehicle I have had the oil indicator light come on 5 times. Every time the light came on I brought it to the dealership. A service tech would come out, look at the light, open the hood, add oil and then reset the computer in the car and tell me that I am all set to go. The car now has 20,000 miles and on April 19th the oil indicator light came on and an error message displayed on the screen that read drivetrain malfunction. I immediately contacted my dealership as the car had a horrible shake to it and the message indicated to drive the vehicle at low speeds. I brought it in for service on April 21st which was Monday. The dealership contacted me Tuesday telling me that my engine was damaged beyond repair and it was my fault because I had not taken the car in at 10,000 miles. He then told me that the cars computer would have pinged the dealership and then I would have received a phone call to schedule a service. I told him that a call never happened and he searched on his computer and to his surprise the car indeed never pinged them and he agreed I never received the call yet I was setup for that service. He then said the car however pinged them on April 19th for a service but never prior to that validating what I had been telling him the entire time. He said I should have had an indicator light come on and the car should have pinged but he could not find a record of it. I told him that every time the indicator light came on, I brought it in and his service techs came out and took care of it and sent me on my way. I then asked him when I brought it in when the lights came on why did his service techs not know that car needed to stay for service and he replied to me that they were not trained for that, that they were only trained for top offs. I have done everything that I was supposed to do. I always brought the car in when the lights came on yet apparently the dealership doesnt train their service techs to fully understand what the vehicle needs. Now I am left with almost a $1300 monthly payment on a vehicle that has no motor and a dealership that doesnt want to take responsibility.

Originally I loved my 2011 BMW 335d diesel with 140,000 miles. I am the original owner. Vehicle develops serious carbon buildup due to direct injection. $4000.00 repair (decarb intake manifold). Manufacturer obviously knows about it because they stopped producing this vehicle. Then a few months later, emissions NOx sensors go bad and no way to fix without replacing catalytic converter and both front and rear NOx sensors. So far $2300 just for parts. The vehicle only gives you 200 miles to get her into a shop then it wont start. Imagine if every vehicle with a Check Engine Light on wouldnt run after 200 miles. To make matters worse, catalytic converters are back ordered going on three weeks now with a rental. Please advise.

Self-adjusting strut replaced, after replacement the strut would not inflate; $900 part. Next, they stated it must be the modulation computer; replaced $900, still did not inflate. Next, they said it must be the pump, $900. Still did not work. This cost a towing fee of $200 also, the vehicle had been in their shop for the six weeks. They have now returned it to local authorized BMW repair center. The strut is deflated, causing all struts to deflate making the car undriveable without destroying all struts. Now after paying them, they tell me to drive the x5 back to them and they will take a look at it.I had to rent or borrow for seven weeks. I have paid them because they stated the x5 was repaired, but after paying them and going out to pick up my car, drove to city where I live and by the time I arrived, the struts were deflated. Now it sits having to be towed again to Little Rock BMW for $200.

Purchased a Certified Pre-Owned 2011 750i on 2-14-2015 from Principal Auto Group in San Antonio Texas. This has been a terrible experience. The car had bent rims and would never ride smoothly... they wanted me to pay for a thrust balancing, then they would blame the tires but my independent tire shop confirmed the tires were okay. The first time I had a major problem the car was in the shop for 12 days because they do not have a enough bays. Lesson learned: If you buy a CPO car insist on a new battery... battery dies about a year after purchase $600.00!!! Purchased a two year extended maintenance warranty (battery not covered) BUT unknown to me it was backdated to when the previous maintenance contract expired in 2014. Lesson learned: Read the fine print because why would any educated intelligent adult assume a two year maintenance contract would start the day you purchase it and expire two years later?The salesperson stated that the original bumper to bumper 4yr/50,000 mile warranty was still in effect because it was a 2011 with 47778 miles but when I kept trying to get resolution on the vibration I was told the original warranty had aged out because the original sale date was actually at the end of 2010. They should hold representatives of the company responsible for their statements. As many on here have stated I would expect more from a Luxury car company.

Friends and family I wanted to share my recent experience with BMW to forewarn any of you who might be considering purchasing a vehicle with them. Although this post is long, I please urge you to read through and leave comments and share to strengthen my case against BMW. I own 2010 535I GT. Summary of my experience: I had initially gone to BMW to repair a faulty water pump, where they should have also discovered the other issues they later diagnosed during their 27-point inspection. These issues were overlooked and I had to bring my car back to get re-diagnosed, where they estimated $5,700 in repairs. After the repairs were done, a new problem arose, and funny enough, the new problem is the result of them fixing the initial issue, which they still have the nerve to charge me to fix. Read the full story below:I first noticed an issue with my car 2 months ago when my engine started overheating on the freeway. As a result I towed my car to McKenna BMW in Norwalk, CA where I paid close to $800 to repair a faulty water pump. Close to two weeks later I found another issue. This time the problem was the headliner on the sunroof. I brought my car to BMW of Ontario where a full inspection was done. The diagnosis: replace the headliner and repair leaks in valve cover gasket and oil filter housing. Total cost estimate for repairs: $5,700. After making a fuss, they agreed to a 25% discount and since I had guests coming in from out of country, I okayed the repairs.After that I started checking reviews online. I noticed that quite a few people had complaints about headliner malfunction. One was at 14,000 miles. Had I been using my sunroof, I would have probably discovered this problem sooner and would have been a part of warranty. I do think it is a faulty part and manufacturing defect. After I picked up my car, I got on the freeway and heard noise from the roof again. Stopped by home real quick to pick something up. As soon as I turned off the engine, there was a big squeaking noise coming from the engine. Took the car back and had a test drive with the service manager on duty, and he concurred with the two noise issues and promised to fix them. A week later the service advisor contacted me saying the noise from the roof was fixed. However the squeaking noise was a result of repairing the gaskets. Explanation was that when there was a leak in gasket, the air had an escape route.After replacing the gaskets, the air had nowhere to escape, thus making the noise. To eliminate the noise I would have to pay to replace the valve cover. Beware: If you are buying a brand new BMW, there would be a squeaky noise from the engine because the gaskets would be new and the air would have nowhere to escape (lol). I contacted BMW corporate to explain my situation and to be refunded for my repairs, waste of time and inconvenience. They dismissed my claim and said there was nothing they could do since I no longer had warranty. I definitely feel profiled as a woman, and I feel like the BMW dealership preyed on my lack of mechanical knowledge to squeeze me for every cent. This was a truly exhausting and upsetting customer service experience. I expect much more from a luxury car company.

I live in an area with really rough roads and the X3 provides a very smooth, comfortable ride and impressive fuel consumption. We’ve had our X3 for over 3 years with no maintenance issues.

BMW is not fixing my vehicle under full manufacturer warranty. I was told by a customer service representatives that there will be no fix to the issue below and mainly the safety seat belt issue. The management at the BMW of North America is ignoring my request to speak with them about any resolution. They are holding my vehicle until the warranty expires in 40 days so they can kick my vehicle out of their shop. I have a loaner vehicle with an expired tag from weeks and I have received 5 tickets for it so far. Critz BMW dealership finally give me a sticker after many complaints.Fuel injectors failed first after a month of purchasing this vehicle and failed again after six months both times my vehicle was the dealership from 4 days to 6 days. Appointment is made for the third time and BMW is holding my vehicle from almost 28 days now at the Critz BMW dealership in Savannah, GA and they will be still holding it until two more weeks since they can’t fix the issue.Seat belt Malfunction for Passenger side not fixed after many complaints from six months and BMW is holding my vehicle from almost 28 days now and they will be holding it until two more weeks since they can’t fix the issue. The dealership is telling me that they are trying to find a way to replace the sensor under the passenger seat but BMW of North America is telling me that they can’t duplicate they issue. I can’t have a passenger or my wife in my car due to the seat belt safety issue. I told BMW USA that I will be holding them responsible for any safety issue to someone’s life due to the seat belt issue that BMW USA is not fixing and their reply was “We can’t do anything about it.”The Car is vibrating at 40MPH. BMW found Irregular tire wear on the front tires.. But I have a full warranty on all tires with BMW that I have purchased since I bought this vehicle from BMW, the warranty is based on all the road hazards and the cause of the vibration is road hazards and BMW is not replacing the tires. I have found someone else is insurance and registration in my car, someone from the Critz BMW dealership was driving my vehicle for private use since I saw the change in mileage and evidence of someone’s insurance and registration information.Engine makes big noise at the start after parked for 8 hrs or more. The backup camera is stop working sometimes and the navigation is loading slowly. It’s been six months or more that I am in contact with BMW of North America and the customer service department at BMW of North America along with their managements are ignoring the whole situation and are holding my vehicle hostage at the Critz BMW in Savannah, GA 31401 since FEB 12/2015 until the Manufacturer warranty expires in some 40 days. BMW of North America is telling me that they can’t duplicate the issue and they can’t fix it but not sure why they are holding my vehicle with them. They give me a longer vehicle with an expired Tag which I received 5 tickets so far but Critz BMW told me that they will be paying for it but I have to deal with all the frustrations. I reached out to BBB and at first they accept my case but later denied it after they contacted BMW of North America. The representative from BMW of North America told me over the phone in a sarcastic way that “Your case is denied from BBB and you have no case against us.” I contacted State of Georgia Governor’s office but no reply from them and I have also reached out to the Department of Highway safety for the seatbelt safety issue and no reply from them as will. I searched for an attorney to file a Georgia Lemon law case for me but attorneys told me that I have no case since my vehicle have 36500 Miles on it even though it’s still under full manufacturer warranty.

BMW K1200r motorcycle - I bought the bike new in 2006; it now has 5000 miles on it and the transmission is shot. After being told by the dealer it will cost $6,000 to repair and BMW has a known issue with this transmission to the extent that they totally redesigned a new transmission that my existing clutch and associated parts will not be compatible with, they will not do anything towards customer goodwill even though they have known of this problem and never sent a notice while it was in warranty to get it checked out. I guess its true that BMW is an acronym for Bring My Wallet. This will be the last BMW anything I ever own. Such poor customer service!

I was sold a lemon, bought brand new car (2012 BMw x6 35i drive) with only 10 miles that had a manufacturers defect that had to be fixed 3 more times within a 24 month period. Asked to be put in a new car because it had not been 30 days since purchase and was denied. BMW changed my oil and a month later my engine locked up on me because of their negligence. Horrible service treats you like a number, damages your car purposely if you ask me so that they can make $$. All of a sudden I have all these MAJOR issues when car goes out of warranty.Looking for a good attorney because I want every penny I spent back for all the pain, and suffering. My car constantly had oil issues with leaking oil and exhaust issues. The car rides like crap since they have called themselves fixing it. Help. Anyone out there with similar issues. Maybe we can try and get a class action going, or if you know of a good attorney that specializes in lemon laws please I would be ever so grateful for the information. The car has had 3 safety recalls on it. I will NEVER purchase another BMW!