My name is Anura, and Im from Chino Hills, California. Exactly 1 (one) week after my 72 months/100,000 miles warranty on my BMW 745 Lis was expired, I started to experience series of expensive car repairs. First, it got overheated and smoke started coming out of engine without a prior warning, after driving to Long Beach, California, just 45 miles with my family. I had to change all the plans and have it towed to my mechanic. It ended up costing me nearly $2,600 worth of repair work before getting the car back. A month or so later my transmission started slipping. This cost me another $3,100. 6 months later, I took it in to have it checked for serious oil and coolant leak problems. They had to change the valve cover gasket, coolant sensor and some coolant hoses, costing me another $3,600. Now Im having a serious smoking (out of tail pipe) problem, which will not make it pass the smog test. I got an estimate of $3,600 to fix that problem. Additionally, I have all kinds of flashing warning lights on the dash board. I hate to admit, if I want to go somewhere without having to worry about breaking down on the way, I wouldnt dare take my luxury BMW 745 Li, but rather my back up pick up truck Nissan Frontier. I intend to file a Lemon on this. If anyone has any advice or tips, please contact me at **. Thanks.

I live in an area with really rough roads and the X3 provides a very smooth, comfortable ride and impressive fuel consumption. We’ve had our X3 for over 3 years with no maintenance issues.

I have had a new rear differential installed on my x3 for $3600. After 4 months and 4000 miles it started to make noises. I checked and it was only halfway filled with fluid. The fluid I removed was black and full of metal shavings. When I took it to the dealer he says he did not see any problem with the unit. So he would not replace it. I was told until it totally failed its mine to own. If it falls while under warranty he will replace. But if it falls a day later it all my issue. You can easily see its wearing too soon but they will not admit it. Where do I go now??? The oil from the old unit that did fail was nothing like this. It brownish and see through, no metal. But I cannot get them to admit this is not correct for such a new unit. They want to wait out the warranty and try to not replace it.

My wife and I purchased a 2014 BMW X3 xDrive 28i in August of 2014. The car we chose was a certified preowned car, meaning it had low mileage and additional inspections/warranties applied. We purchased the car with about 7k miles on it and it was a good car for the first few years we owned it. In the last year, we needed to replace several expensive items including the oil gasket, most of which cost upwards of $1k plus. The final straw was the transmission dying. My wife was on her way home from the store when the vehicle gave her a Drive Train Malfunction warning and urged her to pull over and stop the vehicle. Once stopped, the vehicle would no longer allow itself to be shifted out of park. We managed to get it on a flatbed tow truck and then to a repair center. The repair center diagnosed a faulty transmission which baffled them as the car has less than 90k miles on it and had been maintained fully by BMW certified techs. The fact remained, however, that it was indeed the transmission that would need replaced.If we had decided to go this route, the cost would be roughly $6k and a month of time if we went with a third party repair or closer to $9k if we went with a dealership. The car at this point in its life is worth roughly $10k, so neither repair is worth it. So essentially, were left with a very heavy paperweight that we now must dispose of. Ive had low end beater variety Mazdas last twice as long as this luxury vehicle. I will not be purchasing again and will be warning anyone I can get to listen to me off of BMWs going forward.

My new 750 Li X has been at the Bayside BMW dealer for 1 month. I have also contacted customer service at BMW USA . They havent fixed the car, the dealer lies and misrepresents the work orders. The company is run like a fraud. Also, BMW USA tell you the same lies . When I went today to pick up the car, the manager refused to test drive the auto so I could see if it worked, the staff is nasty and when I decided not to take the car until they assured me it was repaired. I got back into the loaner car, at which time, one of the staff banged on back of the car as I was backing up. That staff person then claimed that I ran into him. The police were contacted and the man who said I hit him decided to fake he was hurt. An ambulance was called and off he went to a hospital. The whole thing is one big scam to cover up that the central computer on these cars malfunction. These are expensive autos and they should not be sold in the US until someone looks into all of the complaints. You cant make this stuff up, but BMW should be held accountable for punitive damages.

I am sending this complaint because I would like to leave a precedent in relation to BMWs poor service (customer service, car technical service department, and the financial department). When I got my car lease BMW in 2016, I got the tire and wheel protection they offered me. But it was the worst decision I took. This protection never cover me beside is the worst protection according with the policy. I got the tires and Wheels insurance which covered any damage that might arise. A few weeks ago I saw the need to carry my car because the screen showed that the tires on the back of the car were with air deficit, in addition to a physical malformation that we noticed one of the wheels (bowel). After reviewing it in the service, they came to the conclusion that the two rear tires had to be changed, but that the insurance only covered one, and the other would not be covered because it did not have a hole or a nail. Irresponsible situation on the part of them, taking into account that if I had continued with that car because of that bad physical formation of the tire I could have exposed myself to having an accident that could possibly have generated death or physical damage. I explained the situation and obtained the advice of both mechanics, lawyers, and BMW employees, who concluded that they did not know why I had not covered the insurance. Finally pay to be able to withdraw my car. Now I receive a bill where I have to pay the dealers fee in addition to a remaining payment. I think BMW irresponsible, because in my case I was forced to deliver the car before the time because I did not feel safe driving a car in which I had no guarantees. Because of this, I am in the process of sending a complaint to the BBB or consult it having illegal process initiated. Thank you.

I had my car serviced and a day and a half later after I paid 1800.00 to fix it, the same lights came back on. I took it back and they tell me it cost another 11,000. If I knew it was going to cost that, I wouldve fixed it for the 1800. I also had a oil change and the same oil light coming on and they didnt put a sticker up for my next oil service. I feel like they took advantage of me being a woman. I have all the texts that the service guy was texting on my car for poor service they did.

I family had two BMW vehicles and from my personal experience I absolutely do not recommend. There are many parts that fail within the first five years costing thousands. Be very careful, and simply test drive other vehicles before settling. You will regret it once you find yourself in the dealership service department over and over. Corporate customer service will make it even worse. I called a few times for assistance because I felt I have a defective vehicle. They are arrogant, rude, and will not help you. Thanks for reading my review, you are fair warned.

After receiving a recall letter from BMW for the brake vacuum pump (recall campaign no. 10v-446), I took the car to Crevier BMW but was told they didnt have the part. I never heard back from Crevier BMW, and I forgot about it until the brakes completely failed without warning. I had the car towed to the nearest dealer in Irvine. They replaced the vacuum supply line but not the vacuum pump. They recommended that I replace the leaking vacuum pump at my cost of over $900. The description of the problem included in the recall letter from BMW specifically indicates that the leak from the vacuum pump into the vacuum hose is the root of the problem. I spoke to Jody ** at BMW and she said that the recall is a federal mandate and this mandate only requires them to replace the line and not the pump.I have owned BMW cars for more than 12 years, you would think they would stand behind their product and keep a loyal customer happy. They truly do not care about the customer. They will only take care of the problem if the car is leased and/or under warranty, and even then, theyll put off the work until the car is out of warranty.I have had a new 750Li since 2006. From the beginning, the engine oil light would come on and I would have to take the car in to be topped off. I kept asking why I had to do this so often and they assured me that it was normal for the 750. I had a new 745 before this car and I never had this problem. I didnt worry about it since there was no sign of a leak on my garage floor. Now that the car is out of warranty, they tell me that there is a leak.

There is something so wrong in a car that has a guarantee of 50,000 miles and at 51,000 miles starts to break. My car has 62,000 miles and I have spent about $5,000 on repairs and I need to spend another $5,000 if I want to do everything that the house recommended. My guess is that BMW is learning from Detroits old book of how to go down.

When we spoke on December 9, 2011, about the poor experiences at the service department, I was hopeful that it would not repeat itself in the near future. Unfortunately, despite my best efforts, I must report to you of the poor service yet again experienced. Whether or not you or anyone else cares, I leave that up to your business decisions; however, from the consumers stand point, if asked about my experiences at Silver Spring BMW, I would have to inform then that purchasing the vehicle was great; however, the service department is the worse that I have seen in more than 34 years of driving. As anyone knows, any vehicle needs servicing over the life time, but think twice about purchasing a vehicle from Silver Spring BMW because the service department is just poor. People are polite and they have a smile on their faces but what is promised to the customer is not given to the customer.I will be happy to meet with you to inform you of my experience, but yet again, an appointment was set on December 9, 2011, for this day (December 20, 2011) at 7:30 am. And, despite several email reminders that my appointment was scheduled at 7:30am, and an assurance from Juan L/N/U that I could be taken at 7:30 am, and being the second vehicle waiting at the front doors to open, I had to wait because my advisor had another previously scheduled customer. I decided to leave in complete disgust with the overall operation and process. Whether or not you have a Good Ole Boy system in place, who knows. And of course, a business is welcomed to have a Good Ole Boy system in place; if that is your business model, thats your choice and customers should know.Nevertheless, when you believe that Silver Spring BMW is able to schedule an appointment at an appropriate time to have my windshield repairs, please advice. Of course, I am left to the mercy of Silver Spring BMW. Thanking you in advance for your time and attention to this matter. Have a Happy Holiday Season.

Im a 19-year-old full time college student and full job worker. Im broke and I dont have money for anything besides my studies. Im on an extremely tight budget. Anyway one day Some guy contacted me from Craigslist since I posted my Honda for sale since I have been wanting to get rid of it and get something more decent since I have a professional job. He asked if I wanted to trade my 01 Honda Civic for his 1999 BMW 5 series. The pictures of the car were so beautiful and I said immediately, Yes! Can I see it? Where can we meet? And we met up 20 minutes later. I was alone (I know Im an idiot). He was w/ his baby and his girlfriend and he said he already had the same BMW sitting at home and he wanted a Honda for his GF because of the good gas mileage. I then test drove the Beamer and it didnt feel quite right, but I told myself, Oh well, Ill take it to a mechanic and Im sure its something minor. The guy who traded me didnt ask for cash on top which was sort of sketchy. All he said that was wrong was that it needed an oil change and power steering fluid, hence the check engine light on the dash. I come to find out that the BMW couldnt even start the second day I had it and it began to make this LOUD air noise when I would hit the gas. OMG, I was having an anxiety attack and immediately took it to a fair priced mechanic who works on marine and automotive here in Salem, Oregon. The Mechanic felt so bad for me I could see the sympathy in his eye. I basically told him the story and he couldnt stop staying how BMWs are pieces of ** and I should have never ever traded my perfect beat up Honda for it. I also came to find out that it would cost over 7 grand to repair the vehicle back to good condition since it had OVER 10 CODES or mechanical work needed to be done to it. Now my car still wont start because the battery died and I live alone and have no one to help me. Im broke as hell and I dont have money for ANYTHING not even to register it under my name so I get the title in hand to get rid of it.

For a luxury car, this is a piece of crap. We bought a 528i, and 2 years later the thing is nothing but problems. The heater does not blow hot air unless you max the thermostat out. The fan won’t blow air unless you max the fan speed out. The vents fall apart and are not covered under warranty or extended warranty. Took it to the dealer and they said it was all normal and accused us of user error breaking the vents. No one sits in the back seat, but yet the vent broke. Total BS. Will never buy another one of these crappy cars. I have a BMW X5 as well, also crappy piece of junk. They can’t even honor their warranty or roadside service commitments. Total waste of money. Hendrick BMW in Pleasanton California is the dealership that we used and they are substandard. Never been so ignored by any car dealership. Took all day to get an update on a car they had for 3 + days, only to get all the BS answers about why they could not do any of the repairs. Just BS about normal function and blamed us for their ** falling apart.

I purchased a pre-owned 2008 BMW 750IL with about 50,000 miles. I drove it to 92,000 miles before I had to trade it in. I have purchased three BMWs and have had serious service issues with the last two. The specific problem I have had with the last one related to the cars inability to start. I had to have it towed into the dealership 4 times when it would not start. In each case the dealer thought they solved the problem but had not. I paid $1,800 to have it fixed but without success. The dealer returned my money because they told me that even though they got the car running, they could not guarantee that it was fixed. This was a problem in the engine computer. Since the car was unpredictable to start, I had to trade it in on a new car, an Infiniti.I will never buy a BMW again. What is so frustrating about this situation is that I intended to keep this car for another 50,000 miles and the engine, if it started, certainly could easily deliver these miles. This situation forced me to invest +$50,000 that I had never budgeted for. I could not have a car that I did not know from one day to the next if it would start. When you pay this amount for a luxury car, you should not have to be stressed out about its ability to start. And for the dealership not to be able to fix and ask me to go away is quite a disappointment! I will be sure to tell hundreds of people over time my story and to recommend they never buy a BMW!!!

In the last two months, Ive had to replace the battery and the ENTIRE I-drive (a.k.a.--brain) in my 2009 BMW 328I series with 26,000 miles (not a typo, I have another car) to the tune of nearly $3,000! I purchased the car new at the BMW dealership in Tulsa. I am furious and disappointed in BMW! I had such high hopes for this supposedly high performance auto. The dealership in Tulsa seemed at a loss to explain why this would happen in a car with such low mileage, yet didnt hesitate to charge full fees. The car is barely out of warranty. I would love to find out who the regional manager is in Oklahoma and am pursuing that now.

I was extremely disappointed and furious with the service the guys at BMW of Dallas provided. This is not something you expect from a luxury car dealership. It was utterly unprofessional and zero consideration for a customer’s inconvenience and situation. My car was towed in Monday morning at 10am from work and I was being handled by a service adviser Andrew ** reporting to service manager Ricardo **. He was probably the worst guy in terms of communication. I don’t expect them to keep me updated on my cars status every few minutes but at least 1 phone call/email or text in this day and age to let me know an ETA so I could plan my ride back home from work. I usually take my car to another BMW dealership in Plano, TX Classic BMW and they are very professional. Being a BMW dealership, I expected a similar professionalism and style of communicating with their customers.I finally get a call from Andrew (this was after my multiple calls, voicemails to find out if the car had made it to the shop or not since I didn’t ride along with the tow truck) to let me know at around noon that they had received the car and will let me know what the charges maybe before they work on it. Again, no update until 4:15pm and that was again after me following up multiple times trying to find out an ETA so I could plan on my ride back home and pick up kids from after school care. I talk to him and he said he was unable to replicate the issue and thus they couldn’t fix the issue. My bill was about $300 for diagnostic fees. At that point I was furious as after all that lack of communication, he had the temperament to let me know that there was an outstanding bill.I let him know that I was very disappointed and upset with his way of communication and all he had to say was they were extremely busy and I was not their only customer. This was the last thing I expected to hear from a luxury dealership like BMW. I asked him I wanted to talk to his manager, Ricardo ** who was obviously not available to talk to me that time. Ricardo (also goes by Ricky) calls me at 7pm Monday evening to apologize and say that he expects his staff to at least communicate with their customers and let them know what the status may be. I told him I would be over tomorrow (Tuesday) to pick up the car.Tuesday a.m. (day 2) when I called them to notify that I was going to need a shuttle pick up from my work (which is about 8 mi. 15 min drive), Carlos at their shuttle desk told me he would have someone at 3pm to pick me up. I wrapped up my meeting and was waiting outside for my ride. I call them at 3:20 p.m. to check on the status and talk to Carlos after multiple transfers on their phone and long holds, he tells me that the shuttle is picking up other customers and will come get me in next 10-15 mins. At that point, it would have been 3:45 p.m. I finally get tired of waiting and get a ride to the dealership. We reach there at about 4:15 and I called Carlos again to check on the shuttle status out of curiosity and he tells me the guy should be there in another 15 mins?? At that time, it would have been maybe 4:30 p.m. or more. There was no apology or remorse from Carlos either at that point.So basically they didn’t care or feel bad keeping their customers stranded for over 1.5 hours. Again no communication whatsoever to let me know what the status of the shuttle was or any type of intention to remediate the problem. I met Ricardo finally in person and told him how upset I was. He said he had talked to Andrew about his lack of communication but I really doubt if he had taken any action. It is Wednesday afternoon and I yet have not heard anything back from Andrew ** in terms of any voicemail or emails? When I left, I had a letter attached to my receipt that asked to provide a customer feedback from their client experience manager Erika **. I left her a detailed voice message yesterday about my experience on my way back home, but another example where the manager has not gotten back to me at all.I feel the issue seems to be with the team there where they don’t think their customers need to be treated with utmost priority and professionalism. Especially when there has been so much of an inconvenience and hassle for someone, there was no effort on their part to get back and try to make amends. This was one of the worst experience having to deal with a dealership in terms of communication and way they treat their customers. VERY DISAPPOINTED. NOT RECOMMENDING TO ANYONE IN THE FUTURE TO USE THEIR SERVICE DEPARTMENT.

We purchased a pre-owned certified BMW in Fresno, CA in April 2013. Within the first week we had problems with the electrical and our amp went out completely. We were told that it needed to be reset but it continued to fail. We had to take the car in 5 times before they replaced the amp. This was only the beginning of our problems. In the first year of ownership, we had multiply problems with the car including but not limited to: new air conditioning, rear door latch, interior door panel, oil leak. The biggest and most dangerous problem occurred on February 11, 2015. I was driving home on the freeway and I lost all power in the car. We were in the fast lane, going up a hill and suddenly no power! There were no warning lights of any kind, just complete power failure! I was able to pull over on the freeway and call the BMW service department in Fresno. I was told by my service adviser to simply turn off the car and it would reset. Upon my arrival back in Fresno, I took the car in to the BMW dealership for repair. After the car was there for a few days, I was told to pick up the car because the service department found nothing wrong with the transmission. Once again I drove the car and with my family in the car on the freeway, I lost complete power again! I took the car back to the service department and told them the car was unsafe to drive. I was given a loaner car. My car was in the service department for one month! My service adviser called me and said that there was nothing wrong with the car and to come and pick it up! I then called the service manager and customer relations with BMW corporate. I explained I could not drive this car because it was not safe for my family or any other driver on the road! It was then that they did an electronic test and determined that it needed a new transmission. On July 23, 2016, on our way to the central coast, the engine started making a horrible loud noise. I took it in to Coast BMW and they informed me my AC compressor was out, the wishbone was cracked and had to be replaced and they found 2 oil leaks. My car had been burning one quart of oil a month and the Fresno service department told me that was normal for an x5! The service advisor at Coast BMW told me my car was NOT SAFE to drive. We had to leave our car at the coast and rent a car home. These are all problems that should have been discovered by the Fresno service team because the car had been in several times. There is truly no excuse for BMW to put the lives of my family and the lives of others at risk. I trusted that I purchased the ultimate driving machine. These problems should NEVER happen to another family. Please be warned that BMW is willing to risk your life and your families lives to save a buck.

I would appreciate the concern regarding numerous attempts to keep my 750 LI out of the shop. Over the last two years I have not driven my car 2 months straight on a 70k certified vehicle. Is this the expectation when buying a BMW or did I luck up on a lemon? Sincerely, Disgruntled customer.

Very confusing when they change network, they dont want to fix it. All BMW dealership tell you different stories. Customer relation is a joke, rude and obnoxious. This is my fourth Bimmer and customer service level is going down. I think BMW been losing money due to airbag recall, now network has change and dont want to correct this issue, very disappointed.

I bought a brand new BMW 530i in 2004. Since I am an independent consultant in the software industry and often work at home, I dont drive that much so until yesterday, it has only about 80,000 miles on it. I was driving on a bridge in San Francisco Bay Area in a slow traffic yesterday, both transmission and engine burned down suddenly (with regular maintenance). The car has been giving me troubles from the first week after I bought it. Whenever I drove in slow traffic, the on board computer will show a warning to tell me Transmission Fault. I have to pull over to turn the engine off and turn it back on again; otherwise, I cant drive it.My BMW - I was told the three letters can be translated into Dont Touch Me into Chinese - finally dead yesterday. I paid $400 to tow it to a BMW (dont touch me!) dealership near where I live, and just got a call from them and told me the total cost to repair is more than $16,000. I am filling a form online to donate the BMW junk to a charity now. In my will, I will ask my son not to buy Dont touch me in his life, and ask him to tell his son not to do so neither.

My 2017 330e has less than 6000 miles and broke down while I was out of state on vacation. Needless to say it ruined my vacation having to spend my time dealing with BMW and leaving it in CA while I had to rent a car to get back to NV. 2 weeks in the shop and no loaner car given. BMW offers a reunite program but only 250 miles or under warranty repairs. I call BS! They want to charge me the difference in mileage for the return of my vehicle which is $250. For the amount of money I pay to have this luxury vehicle they can’t get it back to me? I had to get a rental car to get home, now I have to buy a plane ticket to go get it and drive it back? No one will help me and I can’t even get through to customer service. I will never purchase another BMW again. I’m going back to Toyota. They treat you a whole lot better.

I bought a 2011 BMW 135i (49k mileage) in the beginning of 2016 and during this short period of ownership. I have in and out the dealership(s) many times because of different kinds of failure on this Ultimate Failing Machine. The lucky thing is that I have Certified Pre-Owned Extended warranty that covers most repairs. The car has 56k mileage today. Those are the repairs I did for 9 months ownership:Weak air-conditioning due to evaporator leaking in AC system - a quote of repair cost ~$1200, fixed under warranty. DCT Transmission fluid leaking due to bad o-ring - unknown repair cost, fixed under warranty but I have to pay $2** for new DCT Transmission fluid. Otherwise they will reuse the old fluid and put them in after repair (!!!) Do you reuse toilet paper or condom(s)?Adaptive headlight control module failure - does not cover by CPO warranty. I paid $7** for the repair and reprogramming. High Pressure Fuel Pump failure and Rail pressure sensor failure - this is known issue in N54/N55 engine and the High Pressure Fuel Pump on my car failed in exact 55k mileage. The quote of repair is $17** + taxes + $175 diagnostic fee, fixed under warranty. A Xenon light bulb failure in one headlight - does not cover by CPO warranty. Paid $4** for a set of genuine BMW light bulb and DIY. Let imagine when you get this car with no warranty. How much you will have to spend on every repairs? Good luck with your BMW cars.

The car is beautiful, the customer service is bad. I called when my first lease is up. After so many calls, I thought we solved the problem. I leased another one and everything was okay. Now I tried to lease another one, because my 2017 lease ended. They are telling me that I owed them money from 2014 lease. I called to resolve the issue, they were rude and arguing. They keep telling me different stories. I do not recommend it at all. I think i am going bake to Audi. I tried them before, they were a lot better.

I recently purchased 2012 BMW 5 series. It was 51k miles on it and this car had a very good maintenance record. I was thinking thats a very good deal to get a low mileage, well maintained and reliable car. But as for now it appears to be the worst purchase I ever made in my life. I drove it for few month (now it has 57k miles) and got transmission fail for no reason, BMW service asking for $6500 for repairs. How it could happens on that ridiculous mileage? I drove many other brands and some of them was well over 100k miles on it, and were just changing oil. So Ill probably fix it and sell right away accepting loss, I totally lost my confidence in BMW, thats garbage. Dont want to wait until engine will fail in next few thousand miles. BMW Goodwill only works for valued customers who already spend fortune for them. My point is that BMW cars is a total junk! Only can drive it within the warranty period when they will have to take care of their junk. Thanks.

BMW does not stand behind their products. They do not work with their loyal customers to resolve their complaints. They took my car for repairs and told me I needed body work done on a car that was given to them intact. They caused damage to my vehicle and now are unable to repair it, replace it, or to provide me transportation in the meantime. I am stranded without a vehicle after being a loyal customer for a decade. Please look at other luxury vehicles as this one does not stand behind their product nor do they care to accommodate their loyal customers. BEWARE.

I bought a brand new 2013 BMW 650i Gran Coupe xDrive which cost me $104K. After driving my car 13k miles, I got an oil change from a non BMW repair center which is okay according to BMW. The shop was not able to take off the service light when it turned on at 15k miles. They told me its not a problem because I already got the oil change; I should take it to BMW to take the service light off. Within five days, my car shut down and I got it towed to BMW of Bayside. When I took it to BMW of Bayside, they automatically declined my service because I never took the car for an oil change at a BMW dealer and told me I owe $18,500 for a new engine. I spoke to the service manager and I told him I had a valid receipt for repair. He was quick to answer, It doesnt matter to me. Your cars warranty is void. I quickly reached out to BMW of NA and going back and forth, they asked to see the receipt just to waste my time for two months. Now BMW of Bayside and BMW NA does not want to give me information or a reason why they arent covering me especially after BMW of Bayside told me when they received the car, it had only 4.5 quarts in the car and only 3500 miles over the normal 15000 miles per oil change limit, which should be enough to drive it even if I didnt get an oil change. Im now in the position of not paying for my car and leaving it in the shop. I will burn my credit before I shell out $28k for a warranty item!

I chose BMW S3 because, although roomy enough for my family of five, it still feels more sporty than mini SUV. I love the sunroof, the leather seats, and other features that make it feel like a true luxury vehicle with great engineering. However, I dont like that maintenance and repair can be very costly. Also, the ride is a little jarring, and not as smooth as I would like. Nevertheless, I have really enjoyed driving my car. The control, and, road handling are amazing. The pick up is phenomenal, the steering is clean and tight, the ease and power of driving it make even boring tasks desirable. Its a great driving experience.

The car (2013 BMW 550i M pack) has been top 10 from day one, a little low on gas mileage but great power. This has been my 4th BMW and just about all of them have been nothing but excellent automobiles, that said, I wont be getting a 5th, Moritz BMW on Arlington TX was just outstanding on making the sales, very happy with the experiences but... the service department was nothing but condescending and arrogant folks. I try Autobahn in Fort Worth TX and they did a lot better but still, not at the level I was hoping for. The car outperformed just about anything I ever had except for minor details. Because of the 2013 M pack the car has 20 wheels and they seem to be great for highway high speed but on plain city streets you need to be very careful. I purchased a full coverage road hazard contract for the tires and wheels so, after some unfortunate road bumps, some tires had to be replaced. A great car and thats the true, power train, body, interior, electronics and the whole thing. Honestly I couldnt find a better tuned road beast for under the price I paid for it, around $73000.00. The only other car with enough quality worth of mentioning was a 2009 Mercedes-Benz E350 Sport Package, that was too a great car but, thats another story.

I leased a 2015 320i BMW. The check engine light turned on. When I took it to BMW they told that unfortunately they have put a sensor in the bottom of the car and that the sensor has no cover. Since BMW are low cars and the city is full of bumps and potholes the cables of the sensor broke. They told me that the warranty doesnt cover that. I had to pay for the part and hours of labor. I believe its not fair to any bmw customer that because bmw (unfortunately) located a sensor in an inappropriate place and decided not cover it, we have to pay for that when it should be included on the warranty.

Bought A BMW 530I with CPU on the car. Drove for couple of months and felt the transmission was slipping when the car is cold. Took it to the dealer and they said they couldnt find any issues. I did that a few times and keep getting the same result. I went to another mechanic and he said that the transmission is slipping. Unfortunately, the CPU was expired and couldnt do anything. Up with class action.

I bought a 2001 BMW 330CI from a friend in 2007. As much as I enjoyed my driving experience through the years, I have spent thousands of dollars in repairs. And every 2 years, I dreaded the smog certification process. It always failed and I would usually spend a ton of money trying to get it fixed so it would pass and I could renew my registration. This year was the last straw. I spent 3 months going back and forth to my mechanic, testing, re-testing and spending almost $600 on repairs; still not passing. Then I took it to another mechanic, where I spent over $1,000; still not passing. Then I went to a BMW dealer to have them reset the computer due to a BMW Bulletin on that particular year/model; still not passing, and another $175. In between all these visits, I took it out on various driving cycles to reset the monitors, per various YouTube recommendations. Finally, it passed in April 2015. In September 2015, I decided to sell the car, but since the sale was outside the 90-day window of smog certification, I had to have it smog checked again. Guess what? It failed. After fighting with a few of the mechanics I used before, one of them cut me a little break on the price; did some additional repairs to the tune of $411 and finally the car passed the smog check. In total, I spent almost $2,200 in repairs, just for smog certification, not to mention all the other stuff I had replaced over the years. By the way, most of the smog repairs were due to faulty sensors. I called the corporate office of BMW and they wouldnt do anything in the way of reimbursement.

I just want to let you know that BMW engineers seem to do a pretty good job mechanically with design, but they are terrible at designing electrical systems. Between my two Z3s, one is the M-series, I now had to replace the ** drivers harness five times! The airbag system design is horrific and I am sick of hassling with this. Terrible. BMW should have recalled all of their affected cars. I will never buy BMW again! Look up BMW airbag light on Google! A lot of people have had this problem. A lot.

2007 BMW M6 - The fastest lemon on earth: I bought a used 2007 BMW M6 with 20,500 miles in January 2012 from Dave Walter BMW of Akron, Ohio. I drove from Detroit to pick the car up. Upon driving home to stop for gas (This car averages 10 mpg of premium, for your information.), my father noticed the BMW emblem was gone on the front. Needless to say, driving off the lot without a BMW emblem they blew off was very irritating, to say the least. But the dealership was surprised and said they will mail me one to put on. (By that, I mean I had to have a dealership put another one on because I broke the tiny plastic trying to squeeze it on the holes on my first attempt.) Prior to me receiving the new emblem was day two where while driving, a warning light came on that said passenger restraint warning. Now, I was very pissed. And just as this had happened while driving, the screen just went blank and would not turn on for the navigation or iDrive system. Now, the dealer was confused and said, We will see if we can get a dealer closer to you to handle this. Well, after a few days, they called saying I will need to bring it back to them in Akron, Ohio. I am now really pissed. Its winter, so I just tell them when the weather breaks, Ill get it to them. About a month later, I have a friend in Toledo drive the car back to them which results in no M6 for 2 weeks. They fix it, I get my car back. One day, thats right one day, after I got it back, the light returned! Great Job repairing that! So, I now just tell them to send a transport to my house and pick this pig up. Im not adding more miles and gas money, because you didnt fix it the first time. They agreed.Another few weeks passed, and I got the car back. Wouldnt you know it, they left me with 1/10th of a tank, despite promising to have it cleaned and full (I had over half a tank before they took it.). So I think Ok, the worst is over, right? Wrong! While driving home in July, the car literally died while driving and a light stated increased battery discharge. And my screen died, and I could not change gears! I got home, and now, I am not even on speaking terms with the dealership as I have been so pissed about how they handle everything. I had to jump the car (New battery was installed when I bought the car.) and drive it around to try to recharge it. This worked temporarily, and the light cleared. 3 days after the power dying issue, lo and behold! The passenger restraint light is back to its usually warning position. I have now made up my mind to sell this car asap as I fear the worst. 6 days after this and one day after putting it up for sale, driving home from work, theres a warning engine malfunction (reduced power). Thats right, its now 500 horses. I honestly was scared. Oh, and I forgot the trunk wouldnt open. You had to use a key, and the center consoles locking mechanism made it where you couldnt open the center console. I have since traded this car in, but I want it to be known that this story is 100% true and actually longer and more depressing. But this was my shorthand version of this POS. Dave Walter BMW of Akron, Ohio. It should be shut down! They do not deserve any business, and I assure you they did nothing to try to help me out in any way. Do not ever buy a BMW. Dont even take one, if its given to you, because the repair costs will break your bank account!

I keep getting a warning sign on my BMW 1 Series, which reads Drive train, continue to drive slowly. This has been happening at regular intervals and I have been taking it to the dealership called Club Motors Randburg, in which case they have not been able to fix it. The query is now at the hands of BMW SA and I am not getting any joy as I am disgruntled and pained by the way I have been treated by BMW. I have now requested for the dealership I bought the car from to take their car back and organize me another deal. The dealership is telling me that they can only trade in the car and I will have a shortfall of R100,000, which is extremely unfair from BMW as I got this problematic car in April 2012. Ever since I bought the car, it has been problems after problems. I regret the day I decided to buy a BMW ever in my life. That was the worst decision I have ever taken in my life. I have had the worst experience in my life. If this is the way BMW treats its customers, then they do not deserve the status they claim to give to their client - which is sheer driving pleasure. I am deeply disgusted and I feel ridiculed by BMW. While all I wanted was to have a great German machine, instead I found myself the biggest lifetime liability. My wish is for BMW to deliver the promise they give to the customers, which is a world class product and great customer experience. I would like BMW to contact me urgently as I am faced with a problem. The dealership is now forcing me to bring back the loan car that they have lent me as they feel that I must take my scrap car and it is not their problem, but mine.

My complaint is in regards to how BMW handled a known issue with their Footwell Module 3 (ie FRM component). I recently purchased a used 2010 335i. While out Christmas shopping the car would not start. We had AAA tow it to one of their repair facilities. Their diagnosis determined the starter had died. After installation of the new starter, the repair shop was unable to get the windows back up. Upon further diagnosis they suspected an issue with the FRM module (which controls things like blinkers, wipers, automatic windows, etc). We then had the car towed to a local BMW dealership who confirmed the FRM was bad. Apparently, simply reconnecting the car battery which AAA had disconnected to do the starter replacement caused something in the FRM to get fried.My issue with this situation is that both AAA and the BMW dealer were aware of an issue with the FRM module in this model year BMW. BMW itself was also aware of the issue and offered a 10yr 150k mile limited warranty on a replacement. While my car is well below the mileage limit, it was just past the year limit and so BMW would not do anything to help with the cost of a new FRM. With parts and labor the new part was $1200.With other car brands Ive had, when there is a KNOWN issue with a part, the car company issues a recall and fixes the issue at no cost to the owner. This is what BMW should have done with this FRM issue. It was a known issue to the company (caused by something other than normal wear and tear like with my starter) and should have been replaced for me -- if not for free, at least with some kind of discount.

I bought a 2003 Dinan 525i used with ~60K on it. In the last 7 years Ive logged another 180K+ on it. While I have had to do repairs (I work on it myself) it is nothing out of the ordinary; tires, brakes, coolant system rebuild (pump, radiator, fan clutch, overflow tank and pulleys/belt), alternator, O2 sensors, vanos seals and intake rubber ducting, all gearbox fluids changed. It is all to be expected for a car of this age. I have no complaints as the car has served me well. Some interior trim has broken or weathered and has been replaced, and the sunroof tracks will get replaced this summer. I am getting it detailed to celebrate its 250K milestone. This car owes me nothing! It has served me well and I have no indication that its getting tired.

Oh my God. From where I will start... Actually I bought 2004 318i car in 2014 and it was my biggest mistake I do in my life! Im from Jordan and I work in Oman... and I spend all my money to fix the car and still useless! I send the car to the dealer and they couldnt fix it and they suggest to replace all the gear box with no warranty for more than $5000!!! I complain to BMW headquarter and no use. I have all the mails and sms. I record for reference to show how customer care is bad and they will not consider you a customer unless you are rich.

I drive the X3 M series. It has paddle shifters on the steering column making it a fun alternative to your standard automatic. The heads up display is something I never want to miss again since it helps tremendously when you are using the navigation system. No more taking your eyes off the road to look at a screen.

After buying a BMW, I was getting some indications that some general service work needed to be completed. After bringing my car into the local BMW dealer, Bill Jacobs BMW, my work was completed under warranty as well as additional items that they told me that needed to be fixed. Some of the items like brakes were also fixed and I was told that they were covered with the maintenance agreement that came with the car. I was surprised to learn that brakes were covered because they are not normally covered. I remember being told by the staff at BIll Jacobs BMW that BMW maintenance agreement is real good and covers a lot of stuff not typically covered.A month or so later, I was getting calls from Bill Jacobs BMW letting me know there they had additional service recommendations. I did not ask for their recommendations. I did not initially come in due to other commitments. After their persistence in calling me (they called at least 3 times), I agreed to bring the car in for the work. At that time, my battery was going defective and I asked them to look at that as well and I was told it needed to be replaced. I was asked to sign an agreement authorizing them to work on my car. Those were the exact words used by the service advisor. I signed the agreement. Never at one time did he say, These are the services we will perform in your car and this is the cost for the service for each issue. It was simply, Sign the agreement to authorize the work. When I went to pick up the car after the work was completed, I was astonished when I was handed a bill for almost $1360. I refused to pay the bill as the dealer never told me this service was something that was to be paid for. The service advisor never went over the estimate outlining what the costs were. The whole time, I was under the impression this was warranty work. Afterwards, they showed me the work order with prices but I assumed they were what were being billed back to BMW to cover the cover their costs. I figured if I were paying, it would have come up somewhere. They were very deceptive but released my vehicle without any hesitation. I received a phone call from Grant **, the GM. He was condescending during our conversation but willing to knock off the a few hundred dollars as if he was doing me a favor. I still felt since their employee was not upfront and the charges for the services they provide were extreme compared to what I could have purchased the services for elsewhere, I did not feel like they were being fair. I was willing to pay some of it but when he agreed to knock a bit off, it was a take it or leave it.I went out of town for a few weeks on a business trip. When I returned, I received a call from the Naperville police who were threatening to arrest me for theft of service if I did not come up with the full amount in 36 hours. After I consulted an attorney who advised me that this was a civil matter and not a criminal matter, I decided to tell both the police and Grant that I would not be bullied by them. Then a warrant was issued for my arrest. Now I feel as if Bill Jacobs BMW as well as the Naperville Police department for getting involved in a civil dispute is bullying me. How could it be a criminal offense if they released the vehicle? I never demanded it or threatened them in any way to turn it over. So how could I have stolen something? I would think they have an obligation to explain their services and be abundantly clear when work is being done outside of the warranty. Both the service manager and Grant ** hung their hat on the fact that their guys are well-trained so they were assuming the misunderstanding was on my end. But it does not matter how well-trained their guy is because he did not disclose that I was responsible for the repairs regardless of what was signed.Furthermore, as far as the police investigation, there really was not one. Bill Jacobs BMW filed a complaint and I was arrested. There was zero investigation. Even when I spoke to the officer who issued the warrant after I told them my side of the story, he said, They said that would be your response, that it was my word against theirs. Seriously, how can they investigate my word against theirs? There are only 2 people who know for sure what happened: the service advisor, Brad, and myself. The service manager and general manager who were so very confident that Brad indicated these were paid for services were not present during the discussion when the car was dropped off.

In July 2011, I sent an email to the BMW dealer in Cairo complaining about my BMW 525i Chassis Number: CS28301. My BMW was bought in 2007, and only has 120,000 km, but I am already having problems with the radiator and water pump. It is quite frustrating and disappointing on my part because I expected my BMW to last longer. I had the impression that it is built out of high quality materials, and it will never go fault that fast. I have other basic cars; Verna, Tarcel and Vectra, the same age as the BMW and maybe even older with higher mileage (300,000 KM), but they are still in good shape and has not malfunctioned unlike my BMW.My email was promptly answered, and I was told that I have to shoulder the expenses for the repair because my vehicle is already out of warranty since December 17, 2008. I had a BMW AG warranty policy, which was two years unlimited mileage. Mr. Hassan ** apologized for the inconvenience caused, and the time I spent dealing with my car problem. However, he said that the vehicle and their parts, regardless of how well made or maintained, do not have an infinite life span, and eventually replacement costs must be borne by the customer. He added that based on the vehicle age and mileage, they cannot consider the fault as a manufacturing defect.I relied that I will repair the car; I will sell it, and buy a Mercedes or Japanese car. I told them that BMW will lose its customer because its an expensive car, but not a durable car. Finally, I said that I will not recommend BMW to anyone I know.Copies of the emails are available for inspection.

I currently have a 2008 BMW 335i 4-door sedan, and all of a sudden I am experiencing problems with my car. I currently have 58,000 miles on the car, and 2 months ago, took my car in for routine maintenance, and for an oil change. I was told there was a few recalls on my car, which the most important was, replacing the high pressure fuel pump. I havent experienced problems with the fuel pump, however, I was told by my service adviser, this needed to be taken care of. Needless to say, during that time, I received a class action lawsuit letter in the mail, to be a part of, which was Nyugen vs. BMW in Northern California, and put two and two together that BMW was addressing this issue to take care of the problem. Shortly after my high pressure fuel pump was replaced, I started noticing some leaking in my driveway, and automatically knew it was due to transmission fluid, and read all the issues this series was experiencing with leaking. I spoke to my service adviser at BMW of San Diego, and he said sometimes with the change of the fuel pump, there can be residual leaking caused from oil, and when I stated I thought it was transmission fluid, he said to keep a lookout and call him with any other severe leaking. A few weeks later, during the Christmas holiday weekend, I didnt drive my car for 4 days, and when I pulled out, it seemed that all my transmission fluid had leaked out. The puddle was huge. I immediately called my service adviser to schedule an appointment, and when I went in, my questions were very direct as to this model, on experiencing this issue, and he was very vague with his answers, but did recommend I trade this vehicle in, because repair costs are very expensive for this car outside of warranty. I felt like he wanted to tell me more, but wanted to protect himself and the company. So ultimately, I had the transmission oil pan sealed, which all in all was a $600 out of pocket fee. This was last week, on 1/4/2012.Today, 1/9/2012, 5 days after being serviced, on my way to work, I only drove 4 miles and my car overheated, causing the car to lose power and to be stranded on the side of the road. It started up fine. After waiting a few minutes, I drove about two miles before it happened again, and of course, shut the car off for fear it would blow a gasket, and called a tow truck to tow me back home. Im mortified of the thought of more expenses due to this car. This Thursday, Im most likely going to go back to BMW of San Diego, and find out I owe more money for another issue, this car is known for experiencing. Even though I havent given BMW of San Diego the chance to remedy this situation, I lost all faith in this car, and even afraid to drive out of town due to the fear that more issues will arise, and they definitely need to address this matter. A little more history is, I initially purchased a 2007 BMW 335i in Sacramento CA,and only had it one month, before the turbo blew out and the issues Ive been reading about the fuel pump happened. I turned in the car three times, and BMW took the lemon back, and refinanced me for a newer 2008 model to remedy the situation. Now, Im potentially dealing with the same problem all over again, and it petrifies me. Please help!

BMW X1 is a wonderful auto. But lease is expensive and living in NYC means that use is limited. This is because of traffic congestion, crazy bike riders and poor driving habits of many motorists. Insurance cost is also too high as is parking. So not economically feasible for such a high priced vehicle. But I love it. Next time may buy Subaru or use on demand car rental services by BMW/Mercedes if they develop here in NYC.

I purchased a BMW 320d Highline from KUN Exclusive, Chennai. I took my car for a long drive - about 30 km drive from Chennai. I made an attempt to make a fast U-turn, for which I held the gear as a support, and as soon as I completed the turn, the gear knob came off with my hand. I was really shocked to see that. Pictures can be uploaded if necessary.

My 2007 325i floods on the rear seat floor. My 2002 528 did the same thing. This is a flaw that BMW needs to address. My 2007 325i battery died. BMW has it set up where one cannot buy an after market battery because they cannot be registered to the car, which prevents the car from realizing a new battery was installed and all of the warning lights flash on the dashboard.Im still searching for how the water is entering the car. I have looked at all drains, window seals and the padding in the door. I spent $350-plus to have my battery replaced and registered to the car.

Endless problems, high parts cost, Arrogant dealership! - I realize fully that my opinion(s) are not exactly the same as some out there who are chiming in with comments about more recent models purchased, new or used from BMW dealerships, but I thought I would give my two cents because of my shock that these cars are absolutely not built with the same quality of a Mercedes or of Chevrolet (at least when it comes to their Corvette products). Recently, I purchased a 1999 BMW 328i Convertible with 116,000 miles on it. I did so believing that BMW had superior quality and engineering. The car is so cosmetically perfect as to indicate that it had been well taken care of, and the Carfax was in order, too. The engine overall runs fine, although Ive already gone through two steering pumps because BMWs are apparently prone to having steering pump clogging issues with their steering pump filters, also, my air conditioning does not work properly due to a common BMW problem called the fan regulator switch. Realizing fully that there would be things that needed fixing on any car with such high mileage, I never in my life have heard of some of the ridiculous things that are wrong with this car nor have I ever experienced the sticker shock with regard to finding/purchasing parts in order to patch this thing back together (i.e. a new cup holder, which usually can only be ordered directly from BMW because there are no used ones on the market due to the fact that they are made so cheaply is $60.00 at the local arrogant dealership. A coin holder which is usually broken but which has to be replaced in order to complete the restoration of the center console is $30.00 and looks like nothing more than a small piece of thin plastic with cheap springs inside). The airbag light that is on is not due to something specifically wrong with one of the airbags, but rather has to do with the seat belt tensioner, a typically BMW, overkill, goofy part and/or mechanism, which requires a full replacement of the seat belt latching mechanism on the passenger side, $550.00 for the part from BMW, $150.00 if Im lucky to find a used one on eBay that actually works. And the service advisor at the local dealership here in Kansas City just kind of laughed, like theyve done about most things. When I asked for an estimate to have it installed, saying, Its hard to say how much it would cost, we dont do much work on the ‘older’ cars.” When I asked about the drivers seat, of which the power gears have locked up and no longer work, he simply flat out said We really dont do work like that on the ‘older cars’, and recommended one of two or three local boutique-type foreign car garages around town.” The same went for my convertible top, always with a good little arrogant laugh. I inquired about an oil change, and after another arrogant little chuckle, and checking with several other mechanics and service advisors, was told it would probably be about $100.00. This after Ive spent a good $1,000.00+ at their dealership on parts which Ive installed myself. Ive owned several sports cars in my life, most of which were purchased used, including 5 Corvettes, and two Mercedes-Benz SLs (one of the Mercedes had over 160,000 miles on it when purchased; the other over 80,000 miles). All were far superior cars to this ultimate driving machine, with far fewer problems of any kind on them. I cannot believe the shoddy quality of everything on this car. The plastic on almost every plastic part is cheap and cracks; electrical problems are now starting to crop up with my entire left tail light mechanism failing to operate now (never have I experienced a whole bank of tail lights failing on any car Ive ever owned, foreign or domestic). I realized I was going to have to replace the top because it was worn out; however, parts of the top that are necessary to complete the top rebuild are astronomical in price, with small plastic pieces and one foot of elastic cord costing $80.00 wholesale; one piece, available only from BMW, that is held in place with the stupidest design I ever saw of having one central screw in the center of the windshield, cost $283.00 and is so flimsy that its a wonder that it wont need replacing once a year. The top doesnt work correctly and there is no guarantee that it ever will. Ive seen 30 year old Chevrolets with tops that are not this intricate, cheap, nor prone to problems that still work beautifully. Just today, most of my tail lights and all of my interior lights stopped working!This car looks like it was well taken care of, but it must have all been to no avail. I now understand why a used BMW is only worth about 30% of what a used Mercedes is valued at. I did not sign on to being a Beemer owner thinking that I was buying something with as many problems as a 50 year old Jaguar or MG. I was thinking the quality would be more like a Mercedes and as for the arrogant preamble to this site, which says: “High-performance cars require lots and lots of very expensive routine maintenance. Also theyre notorious for being afflicted with all kinds of exotic problems. If youre really into cars, understand them and are willing to lavish time, money and attention on one, the BMW may be for you. If youre looking to raise your self-esteem by buying something really expensive, we recommend real estate.”Thats **! Furthermore, the arrogance of the people who work at the local dealership, including at the parts counter is unbelievable. They almost want to argue with you about what part you need. If they cant find it immediately, they get cranky and claim it doesnt exist, that that was a part that BMW didnt put on the car, or some other crazy excuse. Then, when you finally bring them a part number, they apologize and tell you its $500.00. A Corvette and Mercedes SLs are high performance cars, and I do understand cars, and BMWs are pieces of crap! Just my two cents, but I will never purchase a BMW, new or used ever again!

After driven 2011 BMW 328i, having issues with faulty transmission. Vehicle has only 112,000 miles. Engine light on and the message says transmission malfunction. Also ABS system not working. OBD scanner will not clear the issue.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.I have in my life never ever seen 25% repair costs in first 75k miles on any car I have driven. Highly disappointed and speechless. Thought this was a high end, high quality German built car. I called Sterling dealer, they said they acknowledge the repair price tag and agree that BMW North America should do something about it. So call BMW North America. They said I should have bought extended warranty - Ha!

Cut and dry I had nothing but nightmares with my Bmw truck 2006 x5. It was my 3rd BMW and my last brought to Hassel Bmw to service every 3-5 months with higher price tags fuel pumps, tires, halo lights had shorts all the times, coolant light, check engine light. I needed a cyclone separator which cost out of pocket 1800 for just that issue. One time hassel gave me a bill total was 6k. I laughed like who yall think paying for that then I got smart. Thank God it was paid for so I traded my bmw and that was 40k when I first brought it only got 7k blue book trade in. I was hurt but got rid of it for a 2012 Toyota Camry. Best move I ever made. Word to the wise never buy pre owned bmw from anywhere. I would tell yall about the nightmares with my 330i and x3 but I have a life and will be typing till next year. Moral of story buy bmw brand new, never pre-owned.

Customer service is literally first class service. The automobile is well-made. Our BMW service personnel gave us his cell number to call if we ever have a question or concern. We can drive in anytime just to have the car washed. We feel as though were in the BMW family.

I had an issue with a BMW dealership - Coast BMW from San Luis Obispo to be precise. They have been dishonest and unreliable. Save yourself the time, go somewhere else. I contacted BMW customer relations [email protected] and after a few generic non-answer I was finally told the truth. You are on your own, BMW USA could not care less what happens in the so called BMW dealership. Here is the official response: “BMW Customer Relations and Services provides aftersales information on warranty, vehicle, and manufacturer-related inquiries. Unfortunately, we are unable to assist with information regarding vehicle sales. Since all sales are processed a fulfilled by the sales team at independently owned and operated authorized BMW centers, we recommend continuing to work directly with the sales manager at Coast BMW. The sales manager is in the best position to further assist you with your concerns. Thank you again for taking the time to write to us.

BMW was overpaid on a car loan and the financial service department continues to give me the run-around insisting the check is in the mail when I call. There would be penalties for me if I was late! What makes it OK for them to do this?

I bought a BMW 5 series. I Started having problems with a Misfire and shakes in the wheel and wiper issues along with navigation and AC issues. I reported all these issues before the end of the Manufacturers warranty which would have covered all these repairs. During that time I was told nothing wrong. Brought it back again and they said nothing wrong. Of course after the warranty expires, the first time I brought it back they found the issue. They had me to pay for all these experiments to solve the problems and now in my pocket about $3000. In all this time I stressed that I shouldnt have to pay because its ongoing repairs that should have been fix but never was. They still insisted on my paying for all repairs. That have not stand up to the warranty and did not do anything to my satisfaction. At the moment I am risking my life every moment I am on the highway because when Im switching lanes, I get stuck in slow motion most times and this can cause the car approaching from behind to collide and cause very serious damages or DEATH. BMW does not care even though I stressed these concerns every time. STAY AWAY FROM ALL BMWs!!!

Several months ago BMW sent me a letter to bring my car in to be service for a recalls and/or updates. They returned my car stating they would contact me later to finish the job after a part they needed came in. A few months later they called me to bring my car back in. A week later, I received a call from a service department person saying they broke the engine coil off my car and will have to take the whole engine out now. Im nervous because my car was driving fine before I got the letter and the call to bring my car back in to BMW. The guy who kept communicating with me said hes going on vacation for a week but someone else he named would be taking care of things. No one contacted me about my car. When he returned from vacation he called. He said he was back and they are waiting on a part and when it come in they will pull my engine out.I asked, Will it driving like it was when I bought it in? He replied, It should be better. Im knowing, nothing was wrong with my car. I didnt even know why or what needed updating. He said the mechanic is going on vacation now for a week. A week later he called saying, Im just calling to keep you informed and we have another car engine on the table right now and as soon as we finish with it, were going to put yours on it. My husband is in from Florida and hes asking me how do a car going in for updates end up having the engine pulled out of it? He following up saying, Once they pull your engine it will never drive the same again. Another friend whom is a Director at a college stated they would have to give me a warranty stating if anything happens to my engine they will fix it no matter what the problem is or give me a new car. Im more scared and upset.The following week the service person call me again on Friday saying, Well we finally got your car in and getting ready to work on it and you should have it back by Tuesday or Wednesday. So far they have had my car a month so I drove to BMW when they were closed on that Sunday and across the street from them sit my car with a small plate hanging off the front of it by a wire and parked crooked. Now, Im upset and all trust of the one keeping me informed is all out the window. I called and left him a message about me seeing my car on the other lot. He called back saying they are working on it now and it should be ready by the end of the day. I said to him, Im concerned about my car sitting for weeks and whether it will run right. He told me they ensure whatever parts they put on it for two years. I didnt feel that was good enough.I got a call from him later saying, Your car is ready but in all honesty I just dont feel right giving you back your car without the mechanic driving it for the whole weekend and hes getting ready to put some miles on your car. I said, Well have him drive it on the highway to make sure its driving ok and he said he will. Maybe the mechanic is driving it out of town for the 4th of July.My car is a fully loaded pearl color 750Li xDrive Super Sport Twin Turbo Engine, which I made a payment on in June as it sat on BMW lot due to their mistake. They tried to put me in a 3-Series. I wouldnt take it so they put me in a 5-Series with Sam Swope courtesy vehicle in big bold letters across the back window and had me return it because they sold it, they said. I had it for over three weeks. They put me in a black 5-Series afterwards that is more up to date and I still have it. Basically, BMW has had my car for about 6 weeks and the mechanic still have it at his house right now somewhere.

I bought a Z4 from a the BMW dealer in San Luis Obispo, CA. It only had 34K miles on it and SEEMED like a good car. In less than a week, the power top quit. I called service and they acted like they wanted to get off the phone and told me to drive back 3 hours one way to let them look at the car. I have no family, so if the part has to be ordered, how can I leave it and be without a vehicle? Also, in the short time I have owned the car, the dealer should be more helpful. This is a purchase that the car tore up in less than a week! I plan to post everywhere and get media involved. I cant buy a car and then start being out major expense for a lemon! I am going to also get California involved and their lemon laws.

I own BMW 2009 335i and had fuel injector went wrong. I took it to import car specialist and diagnosed/ready to be repaired when I read the article about the injector recall on 2010, previously produced BMW. I called toll free to confirm if that is true. A representative responded my call and told me it is not the recall, but they extended warranty and told me to take it to the dealership. I was about to spend $1700 at the import specialist, so I was so excited about it. I called repair shop right away and canceled the repair, and told them I just spoke BMW representatives and he said I have warranty. The repair guy congratulated me saving a lot and asked me to tow my car since the sounds are real unstable so I towed my car to dealership. They took my statement took my car.The next day, the dealership called me and told me I dont have warranty and call the company again to confirm. So I called the same number, the representative who answered my phone was so rude (and she will contact me several more times to tell me the exactly the same story) and asked my VIN number, and the VIN number I gave her doesnt have the warranty. I tried to explain to her what had happened a day before, but she wouldnt listen. She kept saying that she doesnt have any record of me calling, even if I copied my phone call photos and Verizon statement. Several uncomfortable conversations/emails/proof of BMW dealers statement of it saying I believed that the warranty was covered at the time of my vehicle was received at the dealership, they denied their responsibilities, and treated me like I am the liar.Who would go through that trouble not believing having warranty, paying $700 more than the imported specialist and towing and double dipping diagnostic fees. My car is still in dealers while I argued with them to admit their mistakes, but no apologies, but I became a liar of calling them, they couldnt find my number that morning calls... etc.I still dont have car two weeks later (still in the dealership) and wrote a last email, I gave up. All I can do is let my friends and family know what theyve done to me, how they treat their customers and encourage them not to be in a situations like me. It is not only pain to deal with people who doesnt believe me with all the evidence I presented, but also ignore their responsibilities of what they informed to their customers. I ended up will pay close to $2500 to change the problem injectors, but I ended up not suffering from them ever because I will never take my car to the dealership and never buy another BMW.I really regret my friends recommendation not to buy one years ago, all I would get is trouble... and yes. Anyone out there, know this. They will tell you, while looking at the image of your phone record, You never called us, we dont have a record of your number. Not honest, soon or later the business will pay the price for it. Just like our lives.

A NEW (not used) BMW transmission was replaced for our X5 BMW year 2001 in July 15, 2010. We understood that the warranty on this transmission would be 10 years. Recently, December 28th, 2013, the transmission was failed. BMW did not accept responsibility for replacement under warranty claiming that the warranty period is only two years. Is this correct? The replacement cost we paid at the BMW OTTO Service was for a New BMW transmission. Your assistance & advise is appreciated.

Yesterday afternoon 4pm my car X5 2018 suddenly stop at middle of highway. I’m so nervous and scare. It was so dangerous. I was two boys still small, my boys nervous and cry make my feelings more panic. I dunno what to do. So I use my car call out road assistance for help. But they said my car no under registers???? My dealer ignore me. She said, I cant do anything. You have to call customer service yourself. This is the service from BMW. I bought this car at auto Bavaria Glenmarie with Adrienne (**). She ask me handle myself. Omg???? This is nightmare for me in my life and nobody help. I call toll free number. A Malay girl Zurah ask so much question is not related. Is this important? I’m customer. New car X5 breakdown in middle highway. Didn’t care help but ask so much question and ask and ask again. Then reply me ask me wait???? Ok I wait. Nobody call me then I call again. Another Malay (Ekin) answer the phone call.Still the same. No help and ask me wait???? Omg???? I wait and wait already 3 hour. BMW this your breakdowns service? Then I call again thats lucky I speak to a young man call Jeff from customer service dept. He help me. At last I feel safe. He arrange a torn truck & a taxi for me. Thank god he so kind. But I already been waiting middle of roadside with kids 4 hour. My life so dangerous. I just wanna cry???? My kids & me are hungry and I’m fall sick. Suddenly stomach pain and vomit due wait too long and panic middle of road. And all my appointments & dinner in Penang cancelled. Is a nightmare for me BMW... Hard for me to trust your service again.

If I could give less than one star I would - Id like to share my story how Passport BMW located in Camp Springs/ Marlow Heights MD screwed up my fuel pump recall causing the fuel pump to leak gas like a faucet. Ive since contacted BMW NA who has been less than helpful facilitating my effort to have another dealership look at the car. Anybody else out there having issues with BMW, I will never buy another BMW.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told sorry, but you are not covered. I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.

I bought a BRAND new BMW 530 XDrive last May 2019. This June 2019 I got a flat tire. I called roadside assistance for the first time and arranged a pick up. It took over 3 hours (FIRST sign they dont care) but they finally got a tow truck to me. The Companys name was T & T towing based in Waldorf. The dealership they were supposed to take my car to was less than 30 minutes up the road. SO after an hour has passed and no update. I called T&T towing to see the status of my vehicle. I was then informed NOBODY WANTS YOUR CAR, WE WILL DROP IT OFF WHEN WE DROP IT OFF. I look on my BMW app and see my car is heading to Waldorf and not BMW of Silver Spring as requested. I contact BMW RSA to let them know how I am being spoken to and that I would like my vehicle returned. I went to Google and wrote a review about the towing company.10 minutes later BMW RSA calls me back and say that T & T towing is refusing to return my vehicle because of my review. (Second sign they dont care) why would you call me. I don’t know them. YOU (BMW) chose them to tow my car. So if you are saying they won’t return it then my car is stolen at this point. Another Hour goes by no car. I now get the police involved and T & T towing decides to bring back my car. It is now 12am the next day.I called BMW to schedule a pickup for the next morning for 7:30-8am so they can get it because I go to work. I called the next morning at 8 only to be informed NO Tow truck was scheduled (Third sign they dont care). I call them and rearrange and afternoon pickup after 5. I get car tow by Past and Present Towing and Recovery. I go pick up my car and I now have a BIG gash missing from my bumper. I call and file a claim on June 5th 2019.First BMW denied my claim saying there is no record they towed my vehicle a second time. Then after I got RSA to send report because it seems customer service and RSA are on different networks and it shows they towed it twice. I am on month 3 and they STILL havent made a decision on my vehicle. I am going to sell this car and get an Audi or Mercedes. No reason to spend this much and they treat you like this.

I purchased a BMW 228i from a authorized BMW dealer and right after one year with 12000 miles on it the original Pirelli tires on the car split from the sidewall. I know for sure that I didnt hit the curb or anything and the car is always garaged. When I spoke with BMW they said they cant do anything about it and you need to contact dealer. So I contact my deal and he said since you didnt purchased any tire warranty with us we cant do any thing and you need to pay $400 to replace the tire. Since it was important I went ahead and spend $400 for just one tire.Now its a month passed and the exactly same thing happened on another tire and this time I again contacted BMW asking if there is any manufacturing defect with the tire or wheels. They opened the case and asked me that we will take 3 days to revert back with the case. Its already 1 week passed and they never bother to revert back to me on whats going on with the case. Couple of days back I called customer service and they said its being assigned to the service manager Matt ** in BMW and if you want you can call at his extension otherwise he will revert back to you. I called at his extension 3 times. Left a voice message but they just dont bother to at least call me back and tell me we are working on it. It feels like they just dont care about they customers, not sure if they are working in the office or not. THE MOST PATHETIC customer service from such a big company.Now that not over, this time I went to discount tires for this tire issue and they said if you are at tread count lower than 2/32 (which is 8/32 since the new tires are at 10/32) since you purchase the new car which and if it is a run flat tires Pirelli (Original tires from BMW) will replace it for free and if the tread count is lower than that (8/32) it will calculated as pro rated basis. They called Pirelli themselves and give me after pro rated calculation. They gave me $100 back and also replaced it with new tires. Now when this happened to my another tire neither BMW or their authorized dealer (Ralph ** BMW), that you will get the pro rated amount back. It felt like Ive been cheated by BMW and their authorized dealer.

Please will be highly appreciated to have your involvements since I have noticed few serious issues which I felt it is worth highlighting it to you all. Basically, it is really disappointing to see a poor support from Local agent in Sultanate of Oman for BMW. As everyone knows BMW is worldwide class, well known and reliable vehicle. However, due to poor service it leads us to question the quality/performance of the car. The reasons of saying that as below: Whenever you take your car for service or collecting you have to wait 45 min as a minimum even if you have an appointment or ready for collection! A lot of failures and repair is costly as well, so I am not sure is it because of the vehicle not reliable or the mechanics that are available is not qualified to maintain such car? I have noticed several times, we simply receive an estimate asking for replacement, never came across for a simple repair, so is that the direction just simply change and charge for spare parts which are very high with no doubt compared where else? I would kindly request you to investigate and advise accordingly, since I am currently having two BMW: 1) X5, Model 2009, Chasis# WBAFE81039L094909, Engine# 50884258. I stopped taking it for service with agent since Dec 2014 due to the above reasons; and 2) X6, Model 2009, Chasis# WBAFG810X9L280666, Engine# 20794348.

I have a 2013 BMW 328i with just under 40,000 miles. The fuel pump went out last Friday 6/15/2018. No excuse for a fuel pump going out at this point. It is still under the 50,000 mile warranty criteria, but over the time limit. I received no satisfaction from the dealer or BMW customer service for replacing the pump at no cost or reduced cost to me. Apparently BMW values dollars over customer service and reliability. Highly recommend against anyone purchasing a BMW.

We bought a car two years ago from a local BMW dealer. Apparently, a class action had been filed for this particular car (a 2000 228CI) for sub-frame tearing. In their settlement, they only notified their first owners. This year, we ended up with sub-frame tearing. The cost of repair was $6000. We want this covered. They offered to cover $1000 if we promised to never sue them. We have signed nothing. We would like an attorney to contact us about the complaint and we would like to have the full cost of repairs covered as this is a safety issue. We have pictures and the original part. Sub-frame tearing? SUB-FRAME tearing? I had never even heard of this!

BMW 535i(2008) - I will never purchase another. Im sick of the lights low oil/low coolant. Stays in the shop. Im afraid every time I start the car up. Only have 66000 miles. When I purchased the car 3 years ago it only had 20,000. The first year water pump.

Replaced and paid 1000 dollars for front side camera on a BMW 550I 2011-2012. This issue was caused due the faulty design of camera system where the water intrudes and damages the camera and wire harness. This should be recall and be replaced in all BMW maintained cars. Totally tired of this car since as it has given me so much stress.

My first and last BMW ever! In summary: 1. A history of engine light-on events. 2. Uncommanded engine runaway at 70-80 mph. 3. Was over 2.5 months in the BMW Service Department, discovered cylinder heads that were full of gunk and carbon build up but no root-cause ever provided to Customer about vehicles engine safety issues. They did not have a clue. 4. No Customer restoration process, as Customer had asked for in writing. 5. No extended vehicle warranty offered, no equal trade into a (safer) other vehicle with similar mileage, just a Sales Person trying to take the Customer for a ride by offering inflated pricing for a replacement vehicle.The story - I bought an all new 2010 335d at Joe Self BMW in Wichita KS and experienced a history of engine light-on events. On Jan 13, 2013, I was driving vehicle at cruise control at speed setting 83 mph on turnpike at 11 PM. Suddenly engine light came on, followed by a significant reduction in engine power output. Engine was unable to handle power requirement to keep cruise control speed at 83 and vehicles speed dropped to low 70s mph. ECU did not disengage cruise control while engine power was reduced. Suddenly vehicle accelerated uncommanded back to the set cruise control speed of 83 mph. Very dangerous and scary situation. My (1) disappointment about the cars engine reliability and (2) worries about post-warranty life (only 40,000 miles!) now transitioned into serious concern about the cars safety. As a result of this scary experience and obvious engine defect, I brought in my car to Joe Self service on Jan 16th, 2013. I also provided a letter on that day with the request to receive a formal response as how (1) BMW plans to restore my confidence in the safety & reliability of this vehicle and (2) have a discussion about the options going forward. I never received any formal response from neither local dealer, regional service manager nor BMWUSA.After two months of Joe Selfs service fishing - apparently they were unable to diagnose a root cause and replaced one part after another - and me feeling less and less comfortable to get into a car that apparently had undetectable safety issues, I asked the service manager Chuck to assist me again with looking into other options. He never did.I then called Joe Self himself and left a message to see if he was interested to keep me in the BMW family. That call led to the same service manager Chuck calling me again, who promised that a sales person would call me. No sales person ever called me. After eight days of waiting for a sales person to call me, I used my own personal relationships get a phone number and to call Mr. ** (apparently Chucks boss), who consequently put me in touch with Robin ** (BMW Center Manager). I explained my situation and she provided me with some car options to get into a different used vehicle. At that point in time I was not picky about what vehicle. Sadly, the offers from Robin seemed nothing more than NADA average trade value for my 2010 335d vehicle and a few thousand dollars more than NADA Certified values for the replacement vehicle (in this case a 2011 335Xi). Yes, they were trying to take me for a ride. I pointed out that this offer was unacceptable in this particular situation and challenged the apples & oranges value trade provided. I stated, Since you replaced half my engine, why dont you sell my car under this special BMW program with your inflated pricing? Robins response was, Oh no ... we do not want to sell your car to any of our Customer. They may have the same problems you had. That was the moment I realized that buying a BMW at Joe Self was a big mistake.Ironically, vehicle was finally returned to Customer on March 27, after 70 days of repairs and troubleshooting. Customer was shown pictures by Service Manager of a cylinder head, one of the many parts that was replaced, that was full of gunk and carbon build up. Cylinder head was apparently mailed to Germany for further analysis. Service manager stated that this vehicle was probably not the only vehicle with this problem... He also stated that my car was the longest in service at BMW under his tenure and requested me to go gentle on a survey that I was apparently going to receive. No root cause was ever provided about vehicles engine light, significant carbon build up in cylinder head and safety issues. Bottom line, very disappointing experience ... not only from a vehicle reliability/safety point of view, but especially how a Customer restoration process - or shall I say the complete lack of - was handled by the Joe Self team... while trying to take me for a ride. They should be ashamed.

I purchased a used BMW 318 EDS last year, this is a 2010 plate with 50k coming with a full BMW service history. I thought it to be a good buy as its quoted The ultimate drive. Within 5k the clutch had gone (my previous Vauxhall did 150k on the original clutch). However I got it replaced and thought sometimes it happens. Now at 60k the timing chain has snapped! BMW do not want to know anything, not bothered, so what etc. I can honestly say a BMW is not the ultimate drive, its just a complete overpriced brand that provides no customer support for a used car. Apparently this timing chain is a known fault. However the quote by the customer services lady was there is no current campaign against the fault so we dont have to honour it. The repair bill is around 1500, so please be very wary of buying a used BMW as you may end up with a complete dog of a car like I own. I should have bought a Ford or Vauxhall. Ultimate drive… Ultimate money pit.

So I get a call from my BMW dealer today saying a rock flew through my grill and damages A/C condenser and that will be $1100.00 to fix it. I said what? How is that possible. I asked how he could prove it was a rock and he said well show you the hole. I said do you have the rock? How can you prove that? He told me that he has about 3 cars in a month for the same issue. I told him if it is that common then why isnt there some sort of recall? He said if you dont like it you can have your car towed and bring back our loaner car. Ummmmm… Seriously! I called BMW and they told me that it is not covered under warranty even though I have had the new car a year and they see this often but because they dont get many complaints about it, there is no need for a recall. So to anyone who has or is experiencing this call into BMW and ask them to file a formal complaint, so you can save yourself thousands of dollars in the future.

Sterling BMW Newport Beach - This dealership is dishonest and misleading. First time, I went there to value my trade-in but we were still a few thousand dollars apart so I left. I called them back a couple of days later because I really liked the car and I agreed to pay $3,000 more than my original budget and they agreed and told me to go back there and get my new car. Once I got back there, the managers ** and ** decided that they wanted even more money than what we agreed on the phone and tried to sell me a car two years older! This dealership has proof to be dishonest! If you are a woman, do not go there, they will take advantage of you in any possible way.

I got a lemon. This is the most expensive car I ever paid for. I had driven many different types of cars. So far this 2009 BMW 335i gave me so many troubles. My car is 19,500 miles and since December 2011, my car had been at the shop for 13 times. It’s in the shop again right now and I dont know when Im going to get it back. Its one problem after another. BMW advertised their cars as the ultimate driving machine, I think the quality of their cars had felt way below standard. There is nothing I can do about it since besides selling it. Dont bother to call their service manager or BMW of North America to waste your time. You will be going around in circles and you will find yourself angrier with gaining nothing. I had drove BMW for many years. Bottom line is, do not buy any BMW, the quality of their cars is not built like before.

My Z4 power top motor got water in it and shorted out (2nd time I paid to have replaced). The dealer broke the windshield to repair the gasket around the front window and made me pay for a new windshield.

I bought a CPO - BMW E92 M3 2008 model, which had done 39,000 miles. Car was good. Clutch was hard from the beginning. Just drove 4000 miles over a period of 3 months... and then I keep hearing this click sound every time I changed gear... and the car diagnostic showed no problem. But when I went for servicing, they told me… broken pressure plates which I paid $2400 to get it fixed, and told me its not covered under CPO. I was very upset. Then after a week I got the car and just driving the car for 100 miles, the clutch gets stuck to the floor and I almost missed a major car accident. I was this close to death… because the car halted at 40 mph in the middle of the road. I am so disappointed with BMW. The car is still under CPO.

I would like to share my disgust and aggravation with BMW Assist. Last night, after dropping my son off at soccer practice in South Florida, I placed my dog and my purse in the front seat of my BMW X5. I proceeded to close the door and walk over to the driver’s side. To my disbelief, all the doors were locked and my dog was stuck in a stifling hot vehicle. I called BMW Assist frantically, requesting that they open my door. They asked for all my information including my address, vehicle VIN, etc. The only information I was unable to provide them with was my enrollment date (as all the paperwork, along with my dog), was locked in my vehicle. I begged the woman to ask me any other security question. She said “sorry, I can’t help you”. I told her my dog was dying and suffocating in the vehicle. She said without this information she was unable to send a signal to my car. She was rude, unsympathetic and didn’t care about my dog’s well-being.We called the police and the city sent a fire truck and policeman to assist in saving my dog’s life. Luckily, however, my son was able to sign into our account, from home, and retrieve the necessary information before the police needed to get involved. I was so upset that I called both BMW North America and BMW Assist. I was told that this was a security measure to avoid theft. I would rather my car be stolen than to lose a life. What would the woman have done if it were a baby? Let the baby die to avoid potential theft.I am sorry, but I choose life over theft. I was also told that the woman could have opened the vents in my vehicle but never offered to do so. BMW Assist supervisor also told me that she should have informed me with an officer at hand, that she would be allowed to send a signal. Neither step was, however, taken. I am very fortunate that my dog is alive, but unfortunately from no assistance provided by BMW. This is unacceptable and procedures and policies should be established so that this never happens again.

There is a recall on all BMW N63 vehicles for excessive oil consumption bulletin B001314) customers care package. My BMW 550i GT is consuming oil and white smoke is coming out the tailpipe. I took my vehicle to BMW and they refuse to perform the necessary repairs included in the ccp, my crankcase valves, also the cooling hoses. All this is included in the class action suit they claim I have a engine leak. The engine is leaking because the valves are worn and need to be changed. I need help getting them to conform to the ccp. The people at BMW say I need to replace my engine at a cost of more than 15 thousand dollars and due to the mileage on my car 106 thousand they are on going to pay 4 thousand dollars. So I’m stuck paying more than the car is worth unbelievable. Don’t buy BMWs because it’s only a matter of time before your valves go bad as they use plastic parts throughout the engine.

2013 335xi CPO 3 bent rims sold to me by BMW of south shore Hingham Mass. First I must start by saying Im writing this review with the facts and non-bias against BMW South Shore Gallery. I have owned 4 BMWs within the last couple of yrs. I recently went to BMW of south shore to trade my SUV for a sedan. Upon my arrival I notice that they had a new facility quite spacious and clean. Not many sales folks on the floor... However after a few minutes I was approach by a young gentleman which was quite articulate. We struck up a deal on my trade for a CPO sedan. After signing and ready for pickup a few days later I notice the car was not cleaned to my expectation... So I told them about it and they asked me to bring it back... so I did.After a few weeks later I was driving going 93 north. During my acceleration I notice that there was heavy vibration when the speedometer was 70 mph... I did not think anything of it... I thought this was just maybe balancing needed. Within a 2-week span I decided to call and make appointment to take a look... After arriving at the service area... I was in quite shock because the first thing the service advisor said was you will need wheel and tire insurance... Im like wtf in my mind... Ok I humored him... Then he said hes going to put it on the lift and show me that its not uncommon that I have bent rims? But 3 rims... How the hell did he know that the rims was bent... After putting it on the lift... he called me to look. He stated that 3 of my rims was bent and needed to be fixed. Keep in my mind I barely had this car for less than an month prior to observing this problem.I told them that Im not responsible for this, as this car is fairly new and I just picked it up. I was appalled by the next comment... that its not uncommon to have 3 or 4 rims bent... Seriously. I said I was going to go directly to BMW and complain of this deceitful practices on CPOs... and especially the folks in the service area selling you unnecessary things... BMW puts a lot into their CPOs and South Shore is putting the money back in their pockets... Right now Im still waiting for a call from them to fix my 3 bent rims which they knowingly sold the car to me with. The average driver would not have notice this issue if they were driving at 55 mph... So beware...Always go over the car thoroughly with the sales person... and have them put it on the lift and have 4 tires rotating so you can see if the rims are bent. My wife brought her car there several times for service and each time it has always been a problem because they serviced the wrong thing... including taking off parts and not putting it on back correctly... Theres no accountability with the service advisor... and mechanics. If you do purchase a car please take to another BMW dealer and have them go over it and I bet you will find quite a few discrepancies...

Never buy from Visalia BMW. I have purchased 3 BMW in the last three years and many BMW in the past. My 750Li just lost an engine with 4 months left on lease. BMW did not do anything financial to assist. No payments!!! The vehicle had 30k miles. They put a reman engine in. I WILL NEVER PURCHASE ANOTHER BMW EVER AGAIN. The dealer said there hands were tied and they could not do anything. All this could have been resolved for less than $4,000.00. BMW Corporate would not do anything.

Ive been driving BMWs for 15 years and had come to trust the brand. I decided to spend a bit more than I wanted to buy a newer version (6 years, 2007 320D model) to try to reduce the generally high costs of maintaining old BMWs. The car had 80k miles, sounded and drove OK. Little did I know that between 2007 and 2009, BMW built their cars with weak timing chains and located them at the back of the engine where they could not be replaced without complete engine removal. Furthermore, the lower timing sprocket is integral to the crankshaft, so the latter has to be replaced as well even though the shaft is hardly worn (600 for the bit). If the timing chain is slightly noisy (not noticeable to most people), the cost to fix is at least 2000. If the chain fails, the engine instantaneously loses power without warning. If you can recover yourselves safely on foot from the fast lane, or wherever, the bill is at least 5000.My local mechanic noticed the slight noise under the engine. I took it to the BMW dealer who agreed that the chain should be replaced. BMW then declined to offer any good will contribution to the repair cost because the car was out of warranty and had been bought from a non-BMW dealer, even though all but the last two services were carried out by the BMW dealer. I have been advised by an engine repair company that they are repairing 3 or 4 of these engines per week (including other models made in 2007-2009) and that the new timing chain is stronger than the old, implying that a design-failure has been admitted by BMW in practice, if not officially. There is no instruction in the owners manual to check the condition of the timing chain (as there is for cam-belts in other makes) so owners are unwarned of this costly maintenance task. In my opinion, BMW, by not admitting their calamitous design errors, are foisting the massive costs onto owners. Be warned of BMW incompetence and insensitivity if you are thinking of buying one of their cars. I would be pleased to consider taking part in a class action against the company, alleging that their denial of fault is false and that they are liable for all repair costs. This would need proof with expert witnesses but might be affordable if enough people come forward.

My wife and I have 2 vehicles. A 2008 Mitsubishi Outlander with 130k miles and a 2007 Ford Edge with 128k miles. We decided to buy a certified pre-owned 2010 BMW X5 with 64k miles on it in March of 2016. Over the last 9 months, we have only put 6k miles on this vehicle and it has been serviced numerous times. We bought an Elite Plus, 2 year warranty. When we do drive this car, we baby it. This past week, we backed it out of the garage and instantly heard the engine fan going at max speed. About a mile later, warning messages came on to drive the car moderately and then to pull over and turn it off. Said the engine temperature was too high. We had it towed into BMW and after reading BMW forums, the exact same problem had happened to many X5 owners. The fix was nearly all the same: Failed electric water pump requiring replacement along with thermostat.Most people had their vehicles fixed for $1400 or less. Local BMW dealer said we not only need to replace the water pump and thermostat, but also coolant hoses, need a coolant flush and the reservoir replaced. $3500 in cost. My warranty is only good for $800 contribution to this problem. I was amazed at the vast number of BMW owners reporting on this problem at 60-70k miles for the exact same issue. One would think there would be a recall on this, but no. I bought a BMW for the Ultimate Driving Machine experience and had heard of its reputation as a reliable vehicle. 2016 has been a disaster for this vehicle and I am not only disenchanted with the need to replace the water pump and thermostat, but I also feel like the BMW dealer is trying to bilk me by replacing coolant hoses and the reservoir when I dont even have a leak problem.

I have never been more in love with a car! I’m still learning new things about this car and I’ve had it over a year now. When it comes to features, this car does not disappoint. I love the fact that it has an interior motion sensor and tilt sensor, you’ll know if anyone ever tries to jack your wheels. I love that this car has manual mode and sports program for performance driving. My car has been a very reliable car, still runs just as good as the day I bought it.

This is my first experience owning a BMW. I have owned Chevy, GMC, etc. The technology in this car is amazing. The lighting, the craftsmanship and even the quality of the paint job surpasses any other car Ive owned. The 8 cylinder engine drives like a dream. The car and maintenance is pricey. But so worth it.

I purchased a low miles used BMWX3 2011, and less than a year Im having issues with the drivetrain error that seemingly many owners have experienced. As I scrolled through several websites viewing comments of this issue in several models of BMWs, Im finding out this issue should be a recall issue. Whats the deal BMW?

I brought my 2006 325i into the dealership because the molding on the front windshield is disintegrating to the point that the windshield edges are exposed and water will start seeping into the car. The weather strips on the passenger and the driver sides are also ripped, and the roof moldings are peeling and unsightly. Obviously, the materials used when building this car were cheap. The car was not cheap!The dealer indicated that BMW will not cover this service because the car is no longer under warranty or extended warranty. My argument is that if BMW is selling the ultimate driving machine, it should stand behind its product. My son drives a 10-year-old Honda Accord that has moldings in better condition than my BMW!The representative then proceeded to tell me about other services that the car needs: wheel alignment, steering wheel service, etc. that are more important than the aesthetics (molding). I told him that if the molding on the front windshield is not repaired, I will get water damage after the next rain.I will never buy another BMW and I will make sure my friends know how cheaply made the car is, at a very steep price!

I am leasing a 2017 BMW 330i BMW. I really like my BMW car. On Sunday July the 30th my daughter and her daughter three month old baby girl were in the back seat in my BMW. My daughter ask if I would stop her Wendys at 3041 Headland Dr. When my daughter got out of the car to go into Wendys her daughter was asleep. I was sitting in the first seat on my phone. After about two minutes later I heard my granddaughter crying. I opened my door to get out and to get in the back seat with my three month old granddaughter. I shut the drivers door and went to open the back door and it was locked and went back to open the drivers door which I had just got out of and it was locked also. I checked all doors and they were all locked. I was devastated. My three month granddaughter was lock in the car and crying. I could not understand this at all because my keys to the car was still in the car and the car was still running. I was so upset, I ran into Wendys to tell my daughter and to ask for help. All this time my three month old granddaughter was in the car still crying really bad. My daughter and about six other people ran out of Wendys to my car to help. Because all doors were locked a young lady had to break the back window on the BMW for us to get the door open to get my granddaughter. We got my granddaughter out ok but she did have broken glass all over her from the young lady breaking the window. Your BMW Lover.

Saturday, August 16, 2014, while going to 2:00pm appointment, drive train error notification came on and 2012 BMW 535 with 6,000 mile shut down on Littleton Blvd. in middle of traffic. While I have AAA Premier, I wanted to give BMW roadside assistance the opportunity to serve a customer in stress. I pressed the overhead SOS button and was connected to a rep who told me tow truck would arrive in 70 minutes, 3:38. At 90 minutes, no tow truck. So I called again and was told tow truck company had blowout and was on its way and would arrive in 10 minutes. At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinsons Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner. While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend. BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

They holding my BMW X5 car over 1 month because there is recall from BMW, and they dont have spare parts, and there is no estimate date for repairing. They just saying sit and wait, no complaining, no compensation for them, they just want to you wait, and do nothing. Even they dont offer BMW car, they offer other makes, which is not equal my car. And worst thing about BMW they pretending to be good company, which is totally lie, and their main priority is customer safe, totally lie. If your main priority was customers safe why did you sell millions cars this public and they put peoples lives in danger, and they dont want to compensate it. Personally I never ever get BMW again, and wouldnt recommend anybody either, they selling not secure cars this public and dont want to compensate it. Stay away from BMW. Honestly.

Bought a 2020 M340i xdrive BMW. The proximity feature of the Idrive have been an issue from the day I picked up the vehicle. On the way home from the dealership the doors would not open using the door handles. Had to use the key fob. On day two I called the BMW genius. He had me reboot the Idrive. This fixed the problem for a short time. The way it stands now, we never know when its going to work. It worked for a couple days recently, only to stop working for the last 2 days. I took it to the dealer when it was not working. When I got to the dealership, it started working when I arrived at the dealership. They checked for error codes. They said there may be issues with the antenna based on the error codes. The order is in for a new antenna. This was on 10/19/2020. Still have not heard anything from the dealership. It is now 10/27/2020. I dont know where the part is coming from, but I had hoped it would be here by now, and I could see if this fixes the problem. Hoping for the best, but I fear this going to be an issue as long as own the vehicle.

I have a very big disappointment with the way your services are rendered with regards to availability of Parts. Anyone who purchases BMW expects no harassment and quick service from your company’s end. However this is my second instance that my car is hold in your service center for at least 25 days due to non-availability of part that is as common as a headlight.Last time car in service center was due to a manufacturing fault. Still had to wait for a period of not less than a month. Even this time if I have to wait for similar timeline for headlight replacement I don’t see any customer satisfaction or value for the amount spent. Point been please fix my car in a weeks’ time. If done so I will be very much obliged.Car was purchased from dealer- INFINITY CARS PVT LTD. When it was taken we were never warned about these shortfalls in your service center otherwise I would have never purchased your car and especially a new model. Also I will like to share my experience which is quite an unsatisfied one to not purchase any new model launched by BMW for at least 2 years till service centers start stocking at least the most popular parts.

Ill keep it short but my 5 series transmission failed on the same week the car registered 70k miles. Such a pity the BMW driving machine cant make it past 70k miles.

$1200 seems to be the benchmark for service at BMW. Funny how another BMW owner in a conversation in the service department said the same. Im guessing this is the goal quota. It would be interesting to know how many others might coincidentally be sharing the same experience. Always friendly but always something else. Last visit I was told about an early oil leak that I would need to address probably on the next visit. Today was next visit and it was not mentioned. Quota was met with 800 dollar rear brakes and 425 spark plugs. This is the third visit in the last 12 months maybe and each 1200-1400. I wont be driving another BMW. Ive been driving Volvo for years – never treated me that way.

I will never buy a BMW again. Overpriced and the quality is not present anywhere. Difficult to upkeep and customer service is nearly nonexistent at dealership AND corporate level. I bought a 320i and was so excited to run around with the BMW logo - until realized the logo was ALL I was getting. The car is subpar to my old Geo Metro from the 90s I had as a kid. NOT EXAGGERATING. As the first owner and the car is ONLY A YEAR OLD, it shouldnt have all the problems its been having. I had to buy new tires (yes, that quickly) because they come with run flats which go bald quickly. To boot, I couldnt have my usual family friend replace them because I needed some special BMW tire bolt remover to get them off. Took forever to get this bolt remover because it didnt come with the car and I ended up missing a weekend trip because I felt unsafe driving on bald tires.Engine stalls sometimes when first starting car in the a.m., door lock mechanism has broken a few times, and most of all: The car terrifies me on curvy roads on the freeway (cant have full control of the steering wheel during high speed curves on the freeway). I am terrified Im going to die in this car - Ive gone back to the dealer multiple times to tell them the steering wheel sticks on high speed turns and they only tell me they cant find the problem - because they arent looking for it!!! They just want my money and care less about fixing this car under the warranty. And I cant afford to get another car while saddled with this one or ruin my credit by dumping it because Im trying to buy a house. So I just avoid going far in this car or rent vehicles when I need to drive long distance. Ridiculous.But wait! Theres more! Every time I go make a payment online, the website is down or Im being asked to authenticate my same device I always use. Beyond annoying. I have to call customer service to pay, which is always a 20 min wait because their site never works. So EVERYONE is calling in and I go thru that EVERY MONTH just to pay my hard earned money for a car Im scared to drive! It has been a complete nightmare owning this car and BMW doesnt care. I have told my family if I die on any curvy roads to have the steering issue looked into and sue the daylights out of them. DO NOT BUY A BMW!

Since I purchased my new car, we have spent thousands of dollars on repairs, that were always not under warranty. I requested a detailed report of service history, and I was told that I could not get one. The car would go in for a problem, get back, and days later, have what is supposedly a new problem. I was told by the Service and Sales Department, that all BMWs over 50,000 miles fall apart, and always needed fixing. They are a typical car repair service, taking advantage of people who know nothing about cars.

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

4 weeks ago, on 5/8/12, I brought my car in for service. The check engine light came on. It was in for 3 days to replace fuel injection system. I got it out and 4 days later the check engine light came back on. I brought my car back to the dealer on 5/15/12 and it has been in there ever since until this day. It is still in there and today is 6/1/12. I am getting the run-around. They have been trying different things to fix the problem and still have not fixed it. They wouldnt even provide me with a loaner. I have been paying out of pocket for a rental car going on 3 weeks now and they won’t even reimburse me for that when they test drive my car, put mileage on my car and burn up my gas. I strongly feel this car is a lemon.Instead of them saying its a lemon, they want to spend countless hours and weeks trying to fix a car they dont know how to fix for 3 weeks now. I am so angry. I dont know what else to do. They are not helping me to my satisfaction at all. All they keep telling me is they are working on it. Its been almost 3 weeks now. Enough is enough now. They keep taking apart my car and putting it back together to the point that I dont want the car because I dont think I’ll be or feel safe in it. My car is in Union Park BMW in Wilmington, DE 19806. BMW needs to buy this car back so I can move on with my life. It does not take this long to fix any car - not 3 weeks!

I recently visited the BMW service center in about my 2007 BMW 525i, 58K old car. It stalled on the road with a huge cloud of smoke behind the car on the coldest day of the winter and I had to tow the vehicle to the service center. I did not get an appointment initially. I was told it would take at least couple of days to see the vehicle. I had no choice but leaving the vehicle at the service center. It took 10 days to get my vehicle back. I did not get the vehicle completely fixed and problem free. Nobody trust the owner of the car when I said I never found a single problem till it was stalled on the road.I was charged $2k initially. When I asked for the bad spark plugs which were replaced as part of the process, I was told they were disposed, then the representative went inside and found unused parts lying around the car and reduced that part price from the $2k he initially charged and gave me a new receipt. If I had not asked for spark plugs, I would have paid $2k and returned losing my money for the unused parts brought as part of my invoice. I am not confident if they have really replaced the parts that they are saying they did as part of the service contract.Now my car makes a chopper sound. It rattles like a old car out from the junk yard. The service manager says it could have existed before and it is continuing which is not true as nobody trust the car owner. The service guy told me that my engine is hydro locked and says that he never saw such problem in his entire experience and says that he do not know how to fix this. I am left to live with the problem. I smell the burnt odor when I drive. I do not know if it is a major problem or not. I was told if I drive the car for 1000 miles, the burnt smell will go away.One more surprising thing is, I was told they removed the entire engine oil from the engine. When they did that, is it not their responsibility to fill it back to normal level? They did not do it and told me I have to drive at least 1000 miles do get rid of the burnt smell and delivered the car. I took the car home, before I reached home it threw an error message saying the Engine Oil Levels are below minimum. What kind of service is that? Do they want to ruin my car and make me buy a new one or leave the car for more repairs and get looted? When I contacted the service center about the Engine Oil Levels, service manager asks me to come down to top off with one quart of oil. I asked him how can they deliver the car with engine oils at so minimum levels after service? I got no satisfactory answer. I have to leave the car for half day at the service center requesting (begging would be a right word here) to service my car paying $120+ more.I have no peace of mind with the car. All these problems clearly state that if you are out of warranty, just sell the car and get rid of the hassles. 58k on my car shows that it is still a baby. But the problems on the car are very scary. It is just the appearance and from inside BMW is the most problematic car I have ever experienced. I have to always worry about the battery draining because of the continuous checking of computers. The display throws all sorts of problems. Some times it stops working. Display is not a wear out part so early. Why should a customer worry about the car all the time? I have gone thru the forums. A lot of problems with 525 series. Why dont you guys recall and fix the problems? Why should the customer suffer so much paying for all the hot fixes you forgot in the first place while releasing the model? I am a very good driver and I maintain the cars very perfectly servicing them every 5k miles and taking good care. I have a Honda Odyssey 2007 model. Hassle free, not a single problem till now. Cars should be like that, hassle free. BMW is proving that luxury is a pain and a hole in customer pocket.If BMW is trustworthy as it claims, then please fix my car with no additional costs, as you did not fix the problem in the first case, despite charging me so much money and time. I hope someone will respond positively to this painful email. If not I will definitely will not buy a BMW in my life again and would not recommend to anyone. It is really painful knowing that BMW is so poorly serving customers not fixing the cars problems properly and driving customers to buy new cars.

I have owned my 2013 BMW 535i for 7 years now and love the car! Great performance, looks and fuel efficiency. The water pump recently blew on it at 60K but I heard that is typically the ONLY thing that fails on this car. One major thing in 7 years... still love the car. Everything works flawlessly on the car and I often get comments from co-workers about how awesome the car looks. I drove it long distance from San Diego to Santa Cruz up the beautiful CA coast highway and had a blast zooming around all the curves. I hope to have this car for many more years to come.

Purchased a Certified Pre-Owned 2011 750i on 2-14-2015 from Principal Auto Group in San Antonio Texas. This has been a terrible experience. The car had bent rims and would never ride smoothly... they wanted me to pay for a thrust balancing, then they would blame the tires but my independent tire shop confirmed the tires were okay. The first time I had a major problem the car was in the shop for 12 days because they do not have a enough bays. Lesson learned: If you buy a CPO car insist on a new battery... battery dies about a year after purchase $600.00!!! Purchased a two year extended maintenance warranty (battery not covered) BUT unknown to me it was backdated to when the previous maintenance contract expired in 2014. Lesson learned: Read the fine print because why would any educated intelligent adult assume a two year maintenance contract would start the day you purchase it and expire two years later?The salesperson stated that the original bumper to bumper 4yr/50,000 mile warranty was still in effect because it was a 2011 with 47778 miles but when I kept trying to get resolution on the vibration I was told the original warranty had aged out because the original sale date was actually at the end of 2010. They should hold representatives of the company responsible for their statements. As many on here have stated I would expect more from a Luxury car company.

Our 2003 X5 has just hit 50,000 miles. We have replaced the battery 6 times. Our drivers side door and passenger door would not close in cold temperatures. Our air conditioner quit, was replaced and never worked after spending $1000 for the repair. I could go on. But this time, I went to Watertown BMW CT and after being told countless times about how my issues (11+ repairs that have recurred), that these things are normal and I just dont drive my car enough. The air bag that never worked when we bought the car and finally paid to have repaired post warranty. It still never worked. It was a different part this time and would cost another $600, and on and on. I heard excuses every time. The loaner is all good, but I dont have time for this. Finally this time, I asked about a tail light. The warning was check brake light, check rear lights. I was told by the service manager that my $516 diagnostic fee would have picked this up, it must have been because my brand new one week old 7th battery died right before I took the car in. He swore that their diagnostics picked up everything including the auxiliary fan that wouldnt shut off causing my brand new battery to die for the 6th time. The minute I got into the car, I discovered the same check brake light warning. It is a tail light out. I called and he said, we do have intermittent problems with the lights. I said, I asked you to check it. He blew it off then oh well maam, you can bring it back in and we will fix it. So much for the reliability of their diagnostics! We have owned 4 BMWs in our lifetime. This one has been a joke literally. My car hood is always up outside of our business in town charging the car battery where all can see. The service guy said, we sell extension cords for that. Do you want to buy one?. I say we use it all the time!. BMW has lost their way. I cant say enough about how the dealership will not pay anything that BMW wont pay to them. Therefore, they are experts at making excuses that seem plausible until your warranty is up and you have no recourse. Dont buy a BMW. Also, may I add that the parking lot was full of repair cars that I couldnt find a place to park the loaner when I returned it?

I have purchased 3 consecutive BMWs. I love the brand. Ive had my most recent vehicle for 3 months, a 535i, and its a great car. I noticed that one of my door handle trim pieces was missing and the other was loose. I looked for damage and there wasnt any. I went to the dealer and they were very helpful and accommodating. They took pictures, took notice of there not being any damage, and they said they would contact BMW on my behalf. A few days later the dealer called me to let me know that BMW would not offer assistance. The resolution they suggested is that I purchase new door handles plus the cost of programming comfort access because the trim pieces are not sold separately. ($500+ Per Handle.)After, I have spoken to BMW independent of the dealer and they are asking for more pictures. I dont understand this since they already have them. I conclude that the trim pieces have fallen off due to a problem with the adhesive not performing to specs (The trim piece itself is made of plastic with tape strip on the inner side). I am very disappointed that as a loyal customer, I would be dismissed in this fashion. I just spent over $60k for this vehicle.

I am the sole owner of a 2007 BMW X-3. I have had my car serviced at South BMW in Miami, FL. I have owned this car continuously since 2007. I was to be a loyal BMW owner until a recent discovery. The right rear motor mount bracket screws (the four bolts broke off), the engine is not sitting properly and the transmission is making a discernible noise. I only drive on city streets and highways. I am not an off-road driver and this vehicle has not been involved in any type of accident. The BMW warranty covered my vehicle to 50,000 miles. I did not purchase the extended warranty (maintenance warranty offered by the dealership) as it covered nothing. I am afraid that the engine will fall out of the vehicle, causing bodily injury or maybe even a fatality. I noticed that you already have one complaint about this same issue. Please help me. I am not asking for you to replace my vehicle, just fix it to where I can drive it again without fear.