I bought a 2008 MDX new and have had battery problems since the first year. It has died on us so many times that Ive bought a charger that we keep in the back to jump it since it happens so often at any place such as the airport, work, or at home. Ive taken it to Acura twice. They say it checks out fine and wouldnt replace the battery for me so I bought a new one. It did slightly better for a short time - two weeks. Then it started dying again. We always leave the dome lights off but if you dont drive it for a few days, or listen to the radio for an hour with the car not running the battery will die. Something is draining the system but the Acura service department while nice seems to be in denial of a problem that is rather common with their vehicles. The nearest dealer to us is 45 minutes away so dropping it off all the time is an inconvenience.Weve had problems with the stereo. We are on our third new head unit, and several different memory setting problems that were covered under the warranty. I was ready to get rid of it after the second year. It is my wifes first new vehicle and she wanted to keep it for at least 10 but I’m hoping to talk her into getting rid of it this next week. The MDX has a nice quiet smooth ride but everything else weve dealt with leaves me to advise you to buy a Lexus, Audi, Volvo, etc. We were going to give this MDX to my father-in-law when we got a new vehicle but I wouldnt want him to be stranded with a dead battery or deal with more issues Ive been reading about in the forums. Our MDX only has 59,000 miles.

Bought the Acura RL used with @30K miles. Had some factory warranty remaining plus I bought an extended warranty from Acura dealer and had car serviced regularly at that dealership. At @50K miles, the car developed a malodorous odor of burning oil, especially strong when parked in enclosed garage after having been driven. I suspected an oil leak dripping onto hot exhaust component and complained to dealership on each of three or four service visits while warranty was in effect. Dealership claimed they could not smell the odor or find any leak. On the next service visit AFTER the warranty expired, I complained again and dealership said the engines rear main oil seal was dripping onto exhaust causing odor and wanted @$1000 to fix it. Appealed all the way to Honda headquarters but was not able to get Honda to fix the problem which had been present and had been reported during warranty period. Leak has now reached the point to where it puddles on garage floor. In addition, on the same visit, dealership said front shocks were bad. Additionally, had five repeat problems with SRS system, and the fuel pump relay failed and stranded me at the grocery store with a car load of groceries. The car looks good and drives good, but it is unreliable, prone to breakdown and definitely not worth its cost.

The Acura has a variety of different cars and usually all fuel efficient. When I purchased my car I looked at a variety of Nissans and chose the Acura due to the fuel efficiency of the product. I have a black model and love it. It is shiny and always stays shiny. I like the red color in this car. I did not do any upgrades on my Acura since I was trying to keep the cost down, but many are available. The best one in my opinion is the navigation system. The passenger capacity is also good and sits 5 including the driver. I dont think you can get better than that but I am completely satisfied with it. I am very happy with my Acura.

Almost all sensors started to give trouble and the car froze on highway. Had to get it towed to Acura Service. Apparently, it was due to a bad Alternator that stopped charging the battery and that in turn froze all electrical systems like ABS, AWD, Power Steering etc. Alternator location is poorly designed - I was told an oil leak on the Alternator was the issue. It costed me $3000. After getting it fixed, I had the sensor trouble within 3 months again! Will never buy or recommend Acura to anyone again.

The brakes in my brand new RDX have been squeaking since about a month into owning the car. It started happening when the weather got cold. The dealer replaced the rotors and brake pads but the noise is still there. Now Im told by the dealer and Acura Corporate that theres nothing they can do. What? How can that be? This is a $50,000 car and it sounds like a NYC Bus or an old beat up car. Its embarrassing. Apparently this has been an issue for a couple of years and had I known it I would NEVER have bought this car. How do you tell people who spend so much money that you cant fix squeaky brakes! Shame on Acura.

Acura provides a number of different vehicles to choose from, from sport sedans to luxury SUVs. They offer mid to high range vehicles that are tightly tuned and a blast to drive. Acura vehicles all look very sharp, with trim features youd expect to see on a luxury car. The trim lines are sleek and the headlamps make the front end look stylish. However, they dont give a lot of options to upgrade, but most features already come standard. A technology package is usually available which usually gives navigation and a few extra bells and whistles. Depending on the model, you can expect ample interior space for passengers and cargo. Some of the smaller sport sedans may sacrifice rear leg room, but this is expected in this type of model. The SUVs are spacious.

Luxury car is what they call it, more like CRAPPY car! I have a 2013 RDX. Few weeks after purchasing it, it started to have break noises. 3 years later, its still an ongoing thing. They cannot find a solution to it. When I simply asked the service team what they can do to stop it, they simply said its not going to stop. I have been in and out for the same problem that never goes away! Its very frustrating and scary to think that it could be a safety concern! Client relations is also one sided! They dont listen to you because to them, its the service team thats right. Screw this company! Never gonna buy a luxury car again! You do not get your moneys worth and no peace of mind driving it!

I bought this car new in 2005. Having owned 5 Hondas over the previous 25 years I was sure I was buying a quality vehicle. I could not have been more wrong. The car engine is sound and runs well. But, the car is falling apart around me! *. 2 years in the silver metal covering on the driver door handle began to bubble.*. 2 years in the black trim that surrounds the outside windows began to peel. I took a hairdryer to it and peeled it all off revealing a nice shiny silver edge. So those were easily fixed by me and everything was well. Then year 5 happened and it has been all downhill since. *. Leather seats began to crack and tear. *. Seat warmer on drivers side no longer works. *. Navigation system went down. *. Battery consistently dies if not driven for 2 or more days. Batteries have been checked and rechecked by 3 different companies. *. Dash computer is dead. I cannot set the clock. Every time the battery dies the clock resets to a different time. Bluetooth gone. *. And then we are driving down the road and Im in the passenger seat and I see something move on the dash. I look closer... ITS CRACKING!!! It split from the window all the way down to just above the glove box in about 30 minutes. It has since split on the drivers side.*. Poor quality paint.We are two women in our 50s. We have had this car detailed every year since we bought it. It does not sit out in the sun very often. We own a 1998 Subaru Forrester with leather seats that it showing very little wear and tear and has 80,000 more miles then the Acura. Both cars have been well maintained and cared for. The Acura cost $20,000 more than the Subaru. Our nephew still drives our 86 Honda Accord, it has had an engine and transmission replaced and has over 300,000 miles on it. The interior looks better than the Acura. We thought we were buying a luxury sedan. I am embarrassed by this car and very disappointed in its quality. Too bad because we were loyal Honda owners for many years, NO MORE! Im buying a Subaru Outback next time.

The Acura CL is the most reliable car I have ever owned. The only thing that goes wrong is the normal wearing of parts. Its a 1997 car and was totaled once, but I had it towed so a new transmission could be installed and it runs perfectly. For a 1997 vehicle it has automatic door locks so I can lock and unlock the doors from a distance. It also enables you to open your trunk as you approach the car, especially helpful when your arms are full of items. It has a sunroof which is always nice to have. The things that would improve the car are things available in todays cars, like a Bluetooth connection for your cell phone or a GPS that will give you directions. Heated seats would be nice and better speakers for the radio and CD player.

I purchased it used around August of 2010. The vehicle had approximately 122,000 miles on it and was in great shape body wise and mechanically. About four months ago, I could feel the transmission beginning to slip. Recently, it has become dangerous to drive this vehicle. While accelerating, the car will slip into neutral. I was nearly rear ended by a vehicle following too closely when I lost power. Once, while stopped at a red light, it drove with my foot on the brake and the car went into reverse. If I had hit the gas hard, I would have crashed into the vehicle behind me.

This complaint is about 2011 Acura TSX. I leased a 2011 Acura TSX. The front driver leather seat is so hard, so stiff the bottom stitches are so bad stitched. They can hurt your back, they are hurting my back very much. Before you buy it or lease it, try it well. And Acura is not doing anything about it.

Acura has various models such as Acura Integra, Acura TDX, and Acura MDX. The Acura TDX is a midsize sedan with midsize tinted windows, the Acura TDX is comparable to an crossover SUV and Acura Integra is ranked as top 37 best cars for teenagers and youth. My car has a nice bumper and strong tires. Upgrade are available, like better tires or a generally better version of the cars. It can be re-painted to another colour and the gas tank can be replaced. It can occupy as large as a family of five to a single individual. It is very spacious and airy. Has good air conditioners. Seat belts are provided for all also at the back. It is affordable and distinct.

My 2011 Accura MDXs GPS system is often inaccurate, provides misleading direction, and is a logically inferior product. Since purchase, my GPS has often taken me on wild chases in the wrong direction, gives misleading information as to the actual direction of the destination, and continues to offer business address options for businesses which have closed more than 8 years ago, despite the fact that a 2012 mapping system was purportedly installed in my vehicle just last year. Everything else on the vehicle is great, but the GPS, because of the foregoing is virtually worthless. Yes, 60% of the time it works well, but that is not enough to trust when accuracy is important. In addition, there is no one to whom one can complain at Accura since there seems to be a stone wall between the manufacturer and its customers. The dealership knows little and offers little on this issue, except to replace the bad map with an equally bad one.

New car but I love it! The ride is smooth and comfortable. Gas mileage is good. I have had the car for a little over a month. It has a luxurious feel and ride. I only have positive things to say about the Acura.

The Acura RSX model was definitely a nice vehicle for me. It got me to where I needed to go. And was a nice, fast, smooth ride, but not great in cold weather at all. I loved how it had cruise control for smooth, reliable, fun ride. The stereo was nice. Almost sounded like I had a system in it but it was generally just stock. All and all the heating was nice. You could change it for passenger and back seating. There was enough space as I didnt really have anyone riding passenger. However, not enough leg room for anyone over 57 in height. So I am only satisfied, not super happy about that. Nevertheless, it is sleek... Ultimately got so many compliments while driving it by random people in public places. Was quite impressed by how many people said I looked hot in it.

I had a disappointing and sad experience during my purchase of a 2015 TLX Advance 4 Wheel Drive. This is not my first time purchasing a car from Acura, this is actually my third vehicle from Acura. And you would think Acura as a whole, values their customer but honestly maybe they did in the past but NOT ANYMORE. The quality and moral of Acura has declined and is very low. I would like everyone to beware of this. First of all my brand new vehicle is 3 weeks old and last Monday 17th November 2014, I experienced a flat tire in Manhattan New York where I reside and to my amazement, the first thing anyone would do which is normal is to fix it on your own. After which you proceed if needed, to take it to a tire shop or dealership to be fixed much better however this was not the case at all. The vehicle had NO SPARE TIRE and I was not told this at my initial sale/purchase which is HORRIBLE for any customer. The customer has to RIGHT TO KNOW and given the choice what to do. But as a whole, Acura making vehicles like this now with no spare tire is NOT A GOOD THING AT ALL because it is a HAZARD AND DANGER TO THE CUSTOMER. I understand TECHNOLOGY is changing but ACURA NEEDS TO PUT THIS OUT THERE TO ANY CUSTOMER. As usual this a money making issue for Acura now because if they tell you the vehicle has no spare tire you have to purchase one on your own or purchase one with them. More expense for you. Coming back to my Current issue which is still going on as I have now picked this issue up with ACURA CLIENT RELATIONS, I have a case number so this is not a light issue especially for anyone with a new vehicle. The case manager assigned to me was so rude, very disrespectful, very bad communication and she should not represent ACURA at all. Her name was Katrina and she was the case manager assigned to my issue. She actually insulted me so many times and told me that it was my fault for not researching my new TLX properly. In other words, I was to be blamed for the vehicle not having a spare tire when she is absolutely wrong. Her tone was out of line and she seems to not value ACURA customers at all. What a poor example of someone like her portraying ACURA. She also proceeded to say that my sealant pump which they provide to fix the flat tire was not defective when it clearly was and she refused to see that. The tire sealant kit never worked for me and reaching out to her was of no use .Just to give you an idea as to how everything happened, Monday when I encountered the flat tire since there was no spare tire within the vehicle this made me so angry and I began to use their SO CALLED TIRE SEALANT KIT FOR A FLAT TIRE. In a nutshell, ACURAs version of a tire pump which is horrible. THIS TIRE SEALANT PUMP SEALED NOTHING... NOTHING I TELL YOU. The pump NEVER WORKED ONE BIT. This was my second disappointment and now the wheel that had the flat had WHEEL LOCKS. To my horror, the SO CALLED KEY FOR THE WHEEL LOCK did not work at all and the vehicle comes with NO WRENCH to remove the wheel lock despite everything going on. As a whole, all three items are very vital and dangerous to your life and everyone on this site should be aware of it. This is a big disappointment on Acura as a whole and they need to remodel and recheck their design of this vehicle next time or any other vehicle they would like to design. This vehicle is truly the best and very powerful however it lacks vital simple items which are important. The flat tire sealant pump does not work at all as I mentioned above. Please be aware and there is no spare tire for the customer unless you purchase one on your own or from the company. Therefore if you get a flat, the pump ONLY works if your tire has a hole JUST THE RIGHT SIZE FOR THE PUMP TO WORK. So everyone out there, please pay attention to this. The third thing on your tires as mentioned by me before, the wheel locks are placed on all four tires however the vehicle has a key which may or may not work and there is no wrench within the car to open the locks. This is a great risk and a definitely NO on Acura as a whole. I took my pump and wheel to be inspected and the service person at Paragon ACURA never updated with the outcome and forgot me completely hence no help from him. POOR SERVICE once again. I dont recommend this place and please be aware of your purchase of any 2015 Acura models. It is a SAFETY ISSUE FOR YOU AS A WHOLE. At PARAGON ACURA, THE SERVICE CONSULTANT was horrible and did not have the courtesy and professionalism to call me back concerning my tire pump and flat tire I left with him on Monday 11/24/2014 with any updates as I have to report this to Acura client relation. I called him after two days and he had the audacity to tell me he forgot to get back to me. POOR COMMUNICATION AND SERVICE FROM HIM. What a useless guy. OMG.This expensive vehicle also came standard with GOODYEAR EAGLE TIRES. Not a good thing to begin with as well. Anyway I wish to say in my closing please guys out there be careful and be safe. Take care of your own vehicle as you can see I am fighting currently to get acknowledged for their mistake. I think this is my last time with Acura as their service has declined completely and the lack of respect from the case manager Katrina is not professional at all. For Acura to have someone like Katrina representing them is very bad. She needs to learn the basic which is to know her job and it is clear she does not. Please guys out there be careful.

Acura offers a sufficient variety of models to suit every lifestyle (sedan, SUV, sport model, etc.). When I owned an Acura, I had the Vigor sedan model, which I absolutely loved. Their models are classically designed, and an old Acura looks just as contemporary as a new one. What I particularly appreciate is the fact that blind spots are minimized, reducing the need to stretch and crane your neck before changing lanes. Also, their upgrade and personalization options are comparable to those offered by other manufacturers of upscale automobiles. For example, on-board GPS, air conditioning, hands-off mobile phone, etc. The passenger capacity depends on the style and/or model of car selected. My Vigor sedan had standard seating capacity for two passengers in the front and three in the back.

I contacted Sons Acura in Morrow, GA. My 2011 Acura TL would not start. Unsure as to what it could be, I contacted the dealership (this is my 2nd Acura TL from this dealer). The receptionist stated that at 6:03, there was no one to assist me with a service question. I then asked for someone in sales to assist. I explained that I was stranded with a 2 months old. She stated, Oh well. She didnt know what to do. I hung up and contacted the Acura dealer in Atlanta Ed Voyles. I spoke to a Jimmy **, the service manager. He asked me questions, figured that it was my battery, gave me the number to roadside assistance and called me back to make certain I was helped. He was the best. I will no longer have my Acura TL serviced at Sons Acura 7060 Jonesboro Rd Morrow, GA 30260-2905, 770-968-5252. I will be going in to formally file a complaint.

I own a 2015 Acura MDX that is the months old and it has less than 4000 miles. I was driving down the highway early morning when suddenly I heard a loud boom (sounded like a shotgun). I looked around to see if someone had a flat tire but there were no other cars in sight. All of a sudden I heard loud wind noise and felt pieces of glass all over me. I even suffered some scratches on my hand and on my head. Thats when I realized that my sunroof had exploded. There were no other vehicles in sight that could have caused the damage plus the moonroof had exploded upwards. I have contacted several dealers, also called Acura customer relations but no luck. Ive find some research to find out that Acuras have had this issue on most of their vehicles. Acura doesnt want to assume any liability and wont pay for the repairs.

Acura has several different models that they offer and they last a long time if taken care of correctly. The colors they offer are great. They have many great features that other models and brands do not offer. All of their makes have more than enough room no matter how tall or big you are. You can have passengers in you car and they would be comfortable with room.

Paint is falling off rear bumper. What once appeared to be a little scratch has spread to become an ugly scar. I would assume that the paint would be more durable than this.

Acura RDX - comfortable cushy drive; somewhat slow acceleration; blindspot on passenger side more noticeable than previous owned vehicle. Window design needs to be improved. Averages 21-22 mpg city driving, 26-27 mpg highway.

Acura has so many different varieties. There is really something here for everyone. I am picky, but it was easy for me to find something unique and luxurious. Love built in GPS, fresh acceleration and sleek design. The car seems luxurious but with reasonable price, very eye catching and I love the image that comes with it. Also has fantastic size for the whole family and the dogs. Perfect for my road trips and always really great to take hiking. It was very functional and realistic. However, my husband had way more options with his Lexus. I also had many more options with my Subaru. If there were more features I missed, I was not made aware of them.

There were many body styles, years and color selections. I preferred a more modern style. Deciding between a smaller sized car or a bigger heavy duty one was the hardest thing. They have some that are cramped feeling but then they have spacious ones, from two to six passengers depending on the model you choose. There were different features available for different models. They had a trade in options, and great payment options. And a lot of customizing options.

I bought my Acura 1 year this past November. My front tires look like this!! I have been through 2 oil changes (One this past November) and tire rotation, only for Acura of Memphis not to mention anything about an alignment. I asked to speak with a service manager and the rep sent me to Doris ** (I knew she wasnt a manager), who made me feel really bad. She said its my fault that I didnt get an alignment. Im suppose to get it twice a year (who does that? Who knows that?) She also asked if I read the manual for the service codes??? NO! When service due comes up, I go to Acura of Memphis. I thought this was a one stop shop, but it looks like I have to turn into a mechanic! When I bought the car, I was told oh yeah, oil changes and tire rotations 2x a year. Well according to Doris, its suppose to be 2 oil changes, 2 alignments, air filters, etc. Sounds like $1000 for maintenance 2x a year. Im stuck after 1 year, 30k miles, buying two tires ($244 ea and alignment $99).After writing the post above on Facebook, the General Manager, Clifton **, called me very upset. He stated that I post incorrect information. He also stated that Doris was indeed a manager, in which the website stated that she was a service advisor. Per Mr. **, she was promoted 2 weeks or 2 months ago. Mr. ** clearly wasnt trying to resolve my problem, but was very argumentative. I told him multiple times that my problem clearly isnt a tire problem, but an alignment problem. He totally ignored me and started reading some script talking about what Acura does for their customers. His tone was very negative and I dont ever care to speak with him again. I am not sure why a General Manager would call a customer irate. I have replaced the two tires and got an alignment. No help to Acura of Memphis or the General Manager.

Even knowing what you are looking for, looking at the various models at the Acura dealership is helpful and exciting. Knowing what features are included in which models is a must going forward. The sleek lines and smooth new-car finish is just the beginning in your hunt for decisions and choices. The backing camera and individual temperature controls are a must. Color, features, accouterments, specifications - the wonderful decisions you get to make are just part of the incredible journey. Decisions like these are always fun! Passenger capacity is always something to be considered when choosing a vehicle. I would always expect at least a 5-passenger vehicle. This was easily accomplished. The best part of my year.

Acura of Memphis service department. I took my brand new car in for an oil change. My Acura RDX had no problems when it went in. When I got the car back from the service department, I left the service department and once I got on the road and hit the brakes the car’s brakes something underneath makes a hard click. I recognize this tactic from the days when dealerships service departments would service your car and when you drove away something else would happen and you would need service for the problem. I plan to take it to my honest mechanic and ask him to evaluate the problem.

I have very little negative feedback. My overall experience with this car has been--the best car I have ever owned. All cars come with technical issues. Now kudos to whoever invents a car that does not have issues ever. However, the only things that I experienced with my car were that the 1. Acura TSX 2004 (red, tan interior, v-tec engine) was that it was made with the starter near the engine. According to my trusted mechanic, he says that this cars positioning of the starter as being irregular. This causes the starter to malfunction more than other cars whose starter was not made in the same location. 2. A coil in the engine needed to be replaced. Other than that, I have had no other issues that were not issues related to normal wear and tear. I drive 100+ miles a day for work. This has been a very trusty car. Im sad to have to sell it for a car with a wee bit less mileage. Ill definitely miss Red. (Yes, I do name my cars.)

I bought brand new Acura MDX in 2007. Since I bought I have had issues related to either Accelerator noise, Air conditioning leakage, or low brakes and cracks and scratches in seat leather. I have been taking my MDX to fix these issues at Bloomington Acura dealership where I bought it. I am very much disappointed with Acura manufacturer as these issues have arisen at baby miles. I am also very upset and disappointed with Bloomington Acura Service Dept. as far as finding the source and fixing issues at the first place. I always have to bring my Acura MDX twice or three times before they are able to diagnose the exact symptoms. In the past, I had to take my Acura MDX three times to the service dept to figure out the source of Air-conditioning leakage.Currently, I am having issues with low brakes. Few months ago, the brake pedal is almost to floor before I am able to stop the car, I took my Acura MDX to Bloomington Acura service dept. I was told initially that they will try to find any brake fluid leakage, if not then they will have to change the Master Cylinder part to fix the issue. I agreed, eventually they had to change Master Cylinder but when I drove the car I still didnt see much difference because the brake pedal was still almost to the floor when pressing the brake pedal. So, I took my Acura MDX again to the service dept and they said everything is fine and up to the coding standards. There is nothing else is remaining to be done by them. They suggested to drive the MDX for couple more months and see if it comes back. Within three weeks the issue came back and again the brake pedal is almost to the floor. I have taken an appointment with the service dept again and will find out if they come up with some different stories. I am really disappointed first of all with the quality of Acura MDX because I have not driven my car much and it has only around 43K miles and yet I have brake issues. Also, what drives me crazy is that the service dept cant fix the issue although they are so called Acura Specialist which they charge tons of money. I wish they have experienced and certified people to fix cars in the first visit.

Acura offers many different options and MDX is a good one. Its the only we looked at. I knew I wanted an SUV with all the bells and whistles. I think I got everything FBI was looking for in a new vehicle. It has a pretty sporty appearance too and the options are far better than the average vehicle. First time Ive owned an Acura and so far its been a good car. It is roomy and it has the 3rd row seating. I like it because I have to haul extra kids around or put them In the back so I dont have to hear them.

Acura RDX 2019. I bought my RDX in Aug 2019. The brakes immediately were squeaking. I thought because they were new it had to be broken into. At 4000 miles I couldnt take it anymore bought to acura and they replaced the pads and rotors. A month into it here I am again. Now they claim its a known issue and it cannot be fixed. How can a 40000 + car not be fixed. They expect me to drive this car with these embarrassing brakes making noises. Shame on acura. They are a disgrace. I have always had a Lexus should of never switched. Worst mistake in my life. Acura cannot shine their shoes.

With a variety of models to choose from, I have found Acura to be the car for me. Their cars are designed with a sleek look, are fuel efficient, and are safety tested to ensure that the vehicle is road ready and safe to drive. In my car everything is digital and easy to see. Not only will the cars appearance draw attention, the inside was designed to provide the customer with a sense of pride for owning a Acura. Plenty of leg space to provide comfort for the driver and all occupants who ride along. With a sleek and sexy design these cars should be the most cost efficient vehicle on the road. I believe there is a body style to fit anyones preferred taste in appearance.

Love the Acura deluxe. The car is beautiful and also has a perfect shine to it. I love the black color interior. Its perfect to go to the beach and does not get wet very easily. Its very big and has a perfect warm seat. It is perfect if you have kids, and the kids and love ones love it. Also the deal I have made for this car is perfect. Did not pay that much. The best machine and engine. The best car for me.

My family has purchased almost 10 new Acura products in the last 14 years, all new. My mother bought 2013 Acura ILX for $28k. Only has 15k miles. Has had 3 batteries! Acura says car must be driven 20 mile a week or battery dies! Offered $12k trade!

I bought my 2018 RDX and its just less than 2 years. The battery died and I replaced it with Autozone which is less than 300 yards from my stop. Now Acura manager at Torrance told me they do not reimburse me. The manager named Steve at Torrance location (he denied to provide me further info about him) said I should have taken my car to an Acura dealer for a battery replacement. I asked him how and he told me to tow the car there (15 miles away). And I have 2 important customers to meet in about 45 minutes.I explained to him about my situation that I can not cancel my customers. I can not use Uber to leave my car at that neighborhood. The manager named Steve is very impolite. He sounded like I dont care, whatever you say, I am not gonna pay you. At some point, hes kind of sound like he just won over some battle. This is just a battery and I had to go to this rough road. What if some other important part fail? What kind of drama will I (possibly you) have to go thru? I am glad that I was able to make meet my customers. But this Acura client service really irritates me. Acura Manager: Steve (not sure its real or fake, doesnt care much about my situation). His phone: **

This car is overall the best car I have ever had. The mileage is great and the amount of gas is great also. I only would have to put in $20 a day for gas for anywhere I go as long as it was in my radius. It had built in wifi and the amount of gas is the best out of any of the cars I have looked at. It has a lot of room for many of my friends. The interior is nice too, although it should have came with tinted windows because it would look way better. Also, I do not like the price I pay every month for the payments of the car. It could be a little lower.

Acura is a really nice car, has good quality and it drives great. It also looks great on the outside and inside. It has one of a kind color, has great features and no other cars have classy looking. You can choose from up to date technology and it has great choices for your lifestyle. In addition, it has plenty of room for passengers. I have SUV so I can fit my whole family. Theres a lot of room when I go to the grocery shop or store. Overall, its a great car inside and out. I love this car and I would buy it again. I would recommend them to anyone looking for an awesome car.

My Acura TL 2014 model was purchased new and I never had a black vehicle but always seen black cars and they looked great. The vehicle has a V6 engine and plenty of power and the style is sleek, aerodynamic curves and it a great vehicle. The only issue I have are the tire sensors fail consistently and these are a nuisance as I have my own pressure gauge to measure the tire pressure. The vehicle rides so smoothly on various roads while steering is very comfortable and ease to control the vehicle. Overall I recommend this vehicle but my taste has changed in terms of car type. I would like to pursue a mid sized SUV in the future.

Although Acura does not have many models, they produce much more reliable and long lasting cars because they have more time to focus on perfecting the few models they do have. I love the sporty yet calm look of Acuras. They keep a very stylish and sleek looks while also not skimping on comfortability and nice up to date technology. They have many upgrades and personalization options that should please any consumer, from color to the latest gadgets/technology. You will not be disappointed! Acura has always been very comfortable and passenger friendly. Three people can fit very comfortably in the back and they leave everyone enough leg room!

I am current/original first owner of 2005 Acura TL. My car has dashboard cracked and airbag sign showed on screen. And Ive researched on web and found this is common issue/problem that many TL owners are experiencing. I recently went to Acura dealership for trade in my 05 TL for 2017 MDX and my vehicle appraised was $0.00. They said they couldnt buy it from me with dashboard cracked and sell it in their dealer. FYI my TL has about 148,000 miles and has good condition.I cannot believe Acura knows theres a problem with dashboard cracked on almost every TL they manufactured and not taking any action. What if theres airbag issue and not function it properly because of cracked dashboard? Is airbag going to function well? This is safety issue and Acura should make recall to check who has dashboard cracked. I dont think I am never going back to Acura again after experiencing this kind of bad service.

2016 Acura TLX only 69000 miles noise coming from timing belt, after taking to dealership the dealer came back that they don’t know what happened but the noise of coming from one of bully’s rubbing on the cover /camshaft so they will be installing a SHIM, what kind of repair is this? A 2016 acura cover under till 70K warranty. The dealer come back and said this will not be covered even though they will be taking the timing belt off and installing their SHIM. Called Acura. 3 hours on the phone and all they did and will do is give me the run around. Very disappointing with Acura.

My Acura is a 2012. It started as a lease but I liked it so much I kept it. I have 87000 miles on it and have never needed breaks. There is no rust on the car anywhere. I bought the insurance in case anything went wrong... It appears I wasted my money.

I purchase an Acura RDX 2017 in Dec. 2016. There is a whining sound when I drive around 60 km/hr. This is quite annoying especially since this the average speed when driving in residential areas. No one seems to know the cause of this sound. Has anyone else experienced this annoying sound. Acura will not give me a replacement vehicle and I only have 588 km on this car.

Looking at all of the reviews that preceded the one I am writing, I think the problem is that Honda Corp. has allowed itself to become Americanized. The service culture of North America has increasingly taken over the company and it is behaving more like a GM, FORD or Chrysler. The pedantic, customer-oriented style of Japan has slowly been wrung out of Honda North America.My Acura 2008 MDX which I purchased as a certified model in late 2011 has been a basket of problems. Poor shocks (which they wont acknowledge), tire replacement after just 25,000 miles, a GPS system that needed to be replaced, battery that failed quite conveniently after its warranty expired, a power tailgate that didnt operate properly, a failure of a relay that affected the Air Conditioning are just a few of the problems. The ride on my MDX is very rough and I cant figure out why. Most have been taken cover under the warranty - but its a pain to keep going into the shop. I thought the whole idea buying a premium SUV was that as long as you did the regular maintenance, this type of thing wasnt supposed to happen. This is certainly the case with Mercedes E350 that I own and my previous Lexus RX 350 (which was a fantastic vehicle). The service culture at the dealerships is okay but it feels more like a Ford dealership than a Lexus or Mercedes dealership. The other day, their shuttle driver forgot that my son had been waiting for 45 minutes for a lift home and he ended up having to get home on his own. It was an innocent mistake but the problem was indicative of some structural problems. Again, this is okay for a middle value car but for a company that is holding itself out as a premium company, its not acceptable. Its unlikely Ill buy an Acura again. Ill go back to Lexus where frankly the product and after market service was just a league above. To put in airline terms, Acura feels like premium economy not business class. I dont know if anyone at Acura reads these reviews, but someone should start paying attention. There is a lot of competition out there. Finally, the weird thing is that whenever I send my car in for servicing, I get assailed for customer feedback. Yet when I sent an email on this, there was still no response. Hopefully, our reviews are taken seriously by someone who has some influence within Acura.

There are sedans, that is what I have. Acura also has sports cars and SUVs. They are all similar but they each are sleek and attractive cars. They look sleek and modern. The colors are great, especially white pearl. The leather seats and wood on the dashboard are beautiful. The wheels are unique too. There are engine upgrades as well as stereo, heating/air conditioning, lighting, GPS and display upgrades. They offer satellite radio and cameras and parking sensors. Ive had some engine issues, I love the smooth ride though. The standard amount of people can fit in the vehicles. My car is roomy, no one has ever complained. There is good leg room as well. I fit 2 in the front and 3 in the back seat, even with a car seat back there.

I was very impressed initially with the car, it truly lives up to its reputation. I have been driving Acura for many years as my father did when he was alive. However, when it comes to customer care, I can tell you that the dealership fell very short. I had to replace the windshield due to a crack. Once the windshield was replaced, it then needed to be re-calibrated. When I contacted Center Acura, they told me that they were very familiar with this issue - no problem. It would take about 1.5 hours to do the job. Come very early in the am. So I did, to discover they could not calibrate the windshield because it needed a specialized silicone film first. They said, We will order this and call you next week, but should take a couple of days to get. They never called - two weeks later, I called and they said, We forgot to call you. I couldnt believe this since Acura is totally customer oriented.I rescheduled for this past Monday am - when I brought in my car, the service representative said, I will need to do extensive research on this. I replied, This is unacceptable. I had to leave because I was taking time off work. Several service department employees sent me emails and text messages asking me if I was satisfied with the service I received??? I promptly replied to all of them via email, text and phone calls. No one replied!!!I then ended up calling client relations. My case was assigned to a rep who I just spoke to. She listened but did not grasp the issue - the main issue is the lack of response to the customer. She perseverated about getting someone to do the work. I re-explained my position again, she ignored me and said this might be a good training issue for the dealership. In the meantime, I, along with my insurance company who offered to pay for this are attempting to locate a vendor who can do the job.

I had the four door base model with few features other than the standard package but it felt luxurious to me. The stereo system sounded great. The car felt well put together by the manufacturer. The heating unit was quick to respond after startup. I had the black and when it was polished up would look great at night against the street lights. The all wheel drive made it great for cruising around. I really liked the radio interface. The backseat was also very roomy. I once had three friends in the back for a four hour trip and they were able to survive. There was enough room to make it comfortable.

My wife and I purchased a pre-owned 2017 Acura MDX from a local Honda dealership which was acquired from a Colorado Acura dealership via a regional car auction. The vehicle had only 650 original miles on the odometer and was spotless as well as mechanically in excellent condition. The car now has 3500 miles and the entire family is very impressed with the quality and comfort. Very pleased!

I have a 2010 Acura TL, 6 weeks ago while making a turn the driver side CV Axle cracked and broke disabling the car. I had it towed, $150 30 miles to my mechanic. It took 4 weeks to find a replacement CV Axle. Dealers couldnt get them. Apparently there were only 500 of these Axle setups made for this model - there were 12 available in the entire USA. I was lucky to get one I am told. Now just a week later, my passenger side did the same thing. CV Axle broke. These cars are garbage!!! I am told it could be as long as 8 months, by the dealer mind you, to locate and get a part from Honda!! I am out of a car. Piece of garbage!!! Sell yours and get a well made car, Tonka, Hyundai or Toyota, Ford, Chevrolet!! Anything but this crap!

Having purchased 5 new Acura from Crest Acura in Syracuse NY I expected some consideration for being a very loyal sales and SERVICE customer. When considering purchase of a sixth Acura I encountered Jim **, a very disappointing encounter. Upon having my TL (purchased new at Crest and fully serviced at Crest) looked at for trade in, I was offered far less than book value. When I questioned this, I was told by Mr. ** that he couldnt pay more for my car than he could buy one for at an auction, no consideration for a one owner fully serviced Acura from his dealership.He then challenged me to visit a competing dealership to determine if I could get a better deal. I did and I did. Upon learning that I had traded elsewhere Mr. ** spent 5 minutes running my new vehicle into the ground and telling me how unhappy I will be. What a very sad individual he is. He could have saved a very loyal customer if he had used appropriate business protocol. An example: Im sorry you arent happy Joe, what can I do to correct the problem? No he acted like a spoiled child who didnt get his way and totally ruined a good relationship.Ive been in business for 35 years and have handled a number of complaints. Ive found that attacking the complainer, defending your behavior does nothing for the business except lose a potential client, something Mr. ** easily accomplished via his negative behavior. He could have saved me had he been a professional rather than a spoiled child who doesnt belong where he is. You can be right but wrong and you can be wrong and be wrong. Whos the real loser here?

During the week of January 16-January 19, 2012, my vehicle was taken to Acura of Brooklyn on 2722 Nostrand Avenue for an oil change. While there, the service adviser informed me the rear brakes of my 2006 MDX needed to be replaced and I consented to the service. On Sunday, 1/23/12, as we were on our way back to Brooklyn from Boston, Massachusetts, my husband and I heard an unusual sound coming from the front end of the vehicle. We immediately called Acura of Brooklyn to report the problem and they advised us to go to the nearest Acura service station in Boston. When we arrived to Acura in Boston, the service department was closed. A representative from Acura of Brooklyn then advised us to bring our vehicle in the next day so that the source of the problem can be determined.As we proceeded to drive home to Brooklyn, the front end noise became progressively worse and the wheel began to shake excessively. This occurred approximately 60 miles south of Brooklyn in Connecticut. Suddenly and without warning as we were driving on the highway, our front right wheel came completely off, nuts and all. Needless to say, my 10 year old daughter, my husband and I were shaken up by this incident. We called a tow truck company and our vehicle was taken directly to our house because Acura of Brooklyn was closed. Early the next day, a service technician from Acura of Brooklyn came to our house to assess the damage and the vehicle was immediately taken to be repaired at their service station and we were given a loaner car. After the work was completed, my husband asked for a copy of the work order to see what damage had occurred and if and what parts, were replaced. It was never sent to our house or given to us. A routine follow up customer service call was received 3 days later and I explained my dissatisfaction with the way the incident was handled and the disregard and inconsiderate behavior of the Acura staff. The customer service representative assured me that the message would be relayed to the manager and someone would be contacting me soon. No one did.In March 2012, my vehicle was taken for a routine oil change and I was told that the front brakes would be in need of replacement at my next visit. Today, Friday, May 11, 2012, I took my car in to Acura of Brooklyn for a routine oil change, to replace the front brakes as instructed and also to report a knocking sound that I was hearing from the front end where the damage occurred when the left wheel had come off back in 1/2012. Not only was I told by **, the service adviser, that my front brakes no longer needed to be replaced but now my left and right wheel bearings needed to be replaced and my axles as well. Although puzzled by this new information, I immediately asked if it is impossible that the damage was done when my wheel came off on the highway. I was told no that this is due to the normal wear and tear and also because of my high mileage. The quote given for the repair was very high, even at the discounted price given by **.I asked to speak to ** manager, ** who was very hostile and inconsiderate from the beginning of our discussion. In no uncertain words, ** informed me that he was not present when the incident occurred in 1/2012 and that our near death experience was irrelevant to him. I reminded Mark that my husband, my daughter and I could have died when my husband lost control of the vehicle due to the negligence of his mechanic, who failed to tighten the nuts of the wheel. He showed total disregard and told me that if I dont want to pay the money to have the service done, I should pick up my vehicle. I was disgusted by his behavior but I told him I would call back once a decision was made.Approximately 30 minutes later, I reluctantly called ** back to inform him that since my vehicle is a necessity, the service work should be done but I will be filing a formal complaint. He informed me that this is really not worth it and he does not need the money that bad. He also told me that I should pick up my vehicle if I was not comfortable with the work that is being done. I told him that the purpose of my call is to have the work done and he cannot refuse to provide service to my vehicle. Since ** behavior was upsetting, I asked to speak to his supervisor but he informed me that ** would not be back until Monday. He then hung up the phone. This lack of consideration, disregard and poor customer service and relations is totally unacceptable and prompted my decision to file this complaint.

Dealership totaled my car while in for repair and tried to hide it, they tried to pay me off not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me.I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldnt help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful theyd cut me a great deal on a replacement vehicle for all Id been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene **, Fine if its a fight over $250 Ill do it just to get you done and out of here. He was incredibly rude to me and honestly I shouldnt have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again.Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George blank told the BBB they bent over backwards to help me and there was nothing more they could do.I then contacted Acura corporate directly (who were wonderful by the way) and they couldnt believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is, We are sorry this happened, and that WEVE had to deal with this. He finally offered me some compensation for my loses. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them).I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! Ive collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob **, Chris ** and Matt in sales.

We have owned many vehicles and we decided to give Acura a try mainly because we liked the body style and Hondas reliability. Worst mistake we have made in a long time let alone a very costly one! The car performs alright but the $5000.00 upgrade for the technology package is a sad story. The dealership along with tech experts there can barely explain its functions. Been there several times after reading the limited information in the manual and each time it takes three of these geniuses to solve one issue. They say to play with it but if trained personnel from HONDA CANT do it how is the consumer supposed to? Very unfriendly compared to other makers. Dont make our same mistake.

Acuras are very stylish both inside and out and have a great technology package that makes driving much more productive and fun. Although theres not a lot of different cars that Acura produces, there are quite a few variables that go into each car, such as options. Plus they makes a variety of cars with differing sizes. I have the TLX which is a perfect size for my needs. I rarely have any passengers in the back seat but there is plenty of leg room for them when I do. I wholeheartedly recommend Acura as a great choice in cars. I would also strongly recommend anybody purchasing an Acura get the technology package because it provides an awesome GPS and sound system. It has very intuitive controls and easy to operate.

Acura RL has great reliability and is beautifully done inside and out. Keeps its resale value, can be suited for female or male drivers and very low maintenance.

I was driving on the freeway at about 60 MPH, keeping up with morning traffic on US101N, when my ACURA MDX 2011 suddenly stalled. I was pressing my foot on the accelerator but it would not go faster; in fact, it started slowing down. I was able to coast off to an exit, luckily, and then the car completely stalled, and would not start back up again. The dealership, Acura of Marin happened to be right there, and I had bought the car from them, Certified used, just 5 months prior. Although the service department was really great, and my car was under warranty, I sold the car back to them at a loss. Turned out it was a faulty/defective fuel pump. They called it bad; I call it defective. I was lucky that neither my children and I who were in the car, nor anyone else got hurt at the time of incident. No warning lights ever came on. Would not buy another Acura again.

My Acura MDX drives very smooth and has excellent gas mileage. It has wonderful features which assists in driving. The seats are super comfortable and have warmers or coolers in them. It has a great entertainment package which is great for my backseat passengers. It has great sound and I was worried I would have to replace the factory speakers, but it works and sounds great. But I wish there were more functions on the steering wheel to control everything, including volume, bluetooth functions, etc. The power windows could be a little faster when going down or up too.

I will keep this short. We have owned 6 different Hondas and Acuras and this will be our last! We bought this 2019 RDX in October 2018 and the brakes have been squeaking loud since day 2. We have taken it into two different Acura service centers to get it fixed three different times since Dec 2018 and we hear the same thing every time “it is a known issue that Acura engineering is working.” How long does it take to fix this without a recall? Where is the buyback for this annoying and unsafe condition? nowhere to be found.A call to Acura customer service gets you the same place. After waiting two weeks for my case manager to really look into the issue, I was told to take the car back to the same service center so someone can look at it? I thought it was a known issue? I thought it was with Acura engineering? Oh wait, it is. The service center will change out the brakes and rotors but that does not fix the issue just wastes time and effort. Until Acura figures out how to treat customers right and work real issues with criticality, do them a favor and treat them like the brand they are...buy a Kia. At least it will be cheaper and still squeak.

I own a 2015 Acura RDX AWD with technology package. It features a fine six cylinder engine with six speed automatic transmission. It has been totally reliable, and dealership has been responsive to my needs.

Bought the Acura TL as a CPO. Good value. No real issues except for a couple of minor computer parts that needed to be replaced. Now have 127k miles on it and have owned it for 9 years. 2005 model year. Best body style... Do not like the newer ones, style wise.

We purchased our Mdx new knowing it was considered a luxury car and expecting it to last a long time without having any major problems. This car has been garage kept and only has 51 K miles on it! Three years ago the AC quit working - that cost several hundred dollars to get repaired. A few days ago the power steering quit. Luckily my husband was driving because he said I would never have been able to steer it safely off the road. He added the correct Honda fluid 3 times in order to make it home. Now we are being told it needs a whole new rack & pinion! How can a luxury car with only 51 K mile need a rack and pinion! We have owned many cars in the last 40 years and have never had to replace this part. The under side of the car is also all rusty. What else will go bad? Poor reliability for what is supposed to be a luxury car. Will not buy another one.

I have had a number of expensive nuisance issues with my MDX that I paid handsomely for. From day 1 it has had a slow leak in the tire that they say there is nothing wrong with. The drivers side window whistles and they say it is not a known problem and nothing they can do about; and now most recently I was pulled over by the police for a tail light that was not working. I replaced the bulb myself, no avail. Acura says $500 for a new tail light assembly. What does it say about the quality of construction when an enclosed tail light assembly needs to be replaced??? I bought Acura looking for Honda/Acura quality. Very, very disappointed. I will be a returning customer. PS, additionally the Acura navigation system is the worst. Too hard to use; just use your phone.

Whether youre looking for a car with speed and lots of power or a family car, Acura has what you are looking for. They have any variety you could think of - minivans, compact cars, coupes, SUV. They include navigation systems, internal and outer cameras so you know you have a safe distance from others. You can personalize and add more options to your car such as style, color, extras included. They also have a lot of options for the right car for you. Whether you need lots of space or just a little, they have it all. I have 3 kids so I needed something with lots of space and I found exactly what I was looking for. Love these cars. Very stylish and safe family cars. Very minimal to no problems. Would highly recommend.

When driving on a highway in a snow storm my dash lights up like crazy telling me that the Collision Mitigation and adaptive cruise control has stopped working. The voice on the warning said to turn off the engine and restart it. If this didnt help see the dealer. When I went to Pauly Acura to find out about the problem I was told that was normal. When I called Acura directly I was told to check the owners manual and basically this is normal.We bought the car for its safety features. Wouldnt you want all features to work in bad weather? I asked what Acura was doing to correct the problem and was told nothing. I asked to talk to a supervisor and the lady I talked to would not connect me. My other car has the same type of system and works perfect in bad snow storms. This TLX 2015 with 3000 miles on it is not as good as our old 2001 or 2006. If I knew that this safety system had a problem I would of bought a different car. Who reads the owners manual before they buy a new car?

We purchased a new Acura TLX from Acura of Tempe. We took delivery of the first car and it had factory damaged paint. They exchanged it for a second TLX and it also had factory damaged paint. The dealer has been a nightmare. They took the car back to have it repaired! A brand new car. We purchased it a month ago and have still not taken possession of it. Acura Client Relations is a misnomer. We have purchased several Acuras over the years and many Hondas. I thought Acura was a quality vehicle, but I cannot say that any more. Their quality control appears to be non-existent. This has been the worse car purchase we have ever made.

Acura offers vehicles for whatever your reason and needs. They offer the TL models, TSX, ILX, sedan. SUVs include the RDX and MDX. Sedan models seat up to 5 people. SUV models can seat up to 8 people and plenty of room for cargo and can be adjusted for smaller families as well. Their cars are very sporty and luxurious. Clean lines and sharp features are often found in these brands. Comes in colors white, black, and grey. Features include navigation in the touring models, CD player, remote alarm, seat warmers, blue led lights, window defogger. Upgrade stereo to DVD player or in dash system. Personalize every drivers seating preference like the navigation system and music settings and volumes. Overall great customer service and luxury models always come fully loaded. Warranty is awesome and great efficiency in gas mileage. Value of car is worth it in the long run.

On 6/23/10, I experienced transmission failure from my 2002 Acura MDX and brought it to an Acura dealership. I was not informed of the recall issued 4/15/04 impacting transmissions for this year and model and was quoted for full replacement. Therefore, I had rebuilt at another facility due to cost at Acura dealership. Then on 8/14/11, I was traveling back from a trip and my transmission locked up on the highway almost resulting in a crash. I had to have the car towed 215 miles back to the transmission shop that serviced the vehicle. After further research, I identified that this issue was a result of the gear shift becoming too hot at a high speed, causing the transmission to grenade inside. This was exactly what is described as the defect consequence in the recall information. Due to the faulty transmission design, an additional jet oil kit is needed in order to ensure the transmission functions properly to allow fluid to flow through the transmission and dissipate heat. I placed a claim with Acura product services because both transmission issues were due to overheating of the gears. They denied my case and did not even contact the two shop references verifying both transmission issues were a result of this.

I have owed 8 Hondas/Acuras in the last 30 years. This time my 2011 MDX is burning oil so I called Acura. They said I was under the mileage needed to have to rings and engine rebuilt but my time had expired so TOO BAD. I asked how they contacted me about this problem as they knew about the other 7 cars I owned. They said, Oh we contacted you. I asked how since they had my email, phone number and home address. They could not verify they sent anything. They could not even tell me how they contacted me. So Im going to put on a sandwich board above my car saying I got screwed by Honda/Acura. Ask me how. If this is customer service I wouldnt recommend this company to anyone.

I had 2 issues with my 2010 CPO Acura ZDX Advance. The first was the fogging of the headlights within the warranty and the second was a gapping of the front fender liner from the cars body, resulting in a noticeable and unsightly gap. Both matters were first reported to my local dealer who advised that both matters were caused by environmental conditions, and therefore not covered under warranty. An Acura service bulletin acknowledges the fender well issue as being caused by heat, and the fix is replacement of the liner at over $350. I quickly advised Acura that I operate my vehicle IN THE ENVIRONMENT! While I purchased this vehicle used, it was a dealer car that spent its previous life on the lot in sunny California, the very climate it was designed in. After a trip to the dealership and a couple weeks back and forth with Corporate Acura, during which I advised them of each of the of the 5 Honda/Acura vehicles I had owned, they simply refused to offer any assistance, hiding behind their ridiculous environment position. CPO vehicles are sought precisely for the warranty, which has proven to be of less value than the paper on which it was written.I have been a huge Acura/Honda fan over the past 27 years, but I clearly have higher expectations than Acura has in their own products. The ZDX was originally touted as their flagship vehicle, which clearly should be able to stand up to usual weather, at least within the warranty period! To fail in that regard is simply a failure of materials and a failure that is unrelated to the customers use of the product. In the end, the local dealership (from where I did not buy the car) offered to provide the labor for buffing the headlights when I paid for the $30 kit, which I did. Bottom line: CORPORATE ACURA DOES NOT STAND BEHIND THEIR CERTIFIED PRE-OWNED WARRANTY....BUYER BEWARE!

I bought the Acura MDX 2014 three months ago, the LED tail light does not work. I took it to the Cerritos Acura dealer for repair (2 times) and they told me the warranty is void because I have one very minor scratch at the light. DO NOT BUY THIS VEHICLE.... HONDA is trying to void your warranty and they wont admitted it is engineering problem.

I have a 2018 Acura RDX and its gas range display sucks. On an instance, I start from my office and it shows, I have gas range of 100 miles and after driving for less than 2 miles it shows gas left for 70 miles left. How come in driving for 2 miles I consumed gas worth of 30 miles? After driving on highway for few miles it moves up to 80 miles. How come after driving extra 5 miles I added more gas in my car? I understand it varies based on driving but how would I actually know how much gas I have in my car. It is extremely confusing and I think erroneous. Not sure how such system is considered as a better user experience by the Acura engineers. I think Acura should do a recall and fix this system for all Acura RDX owners.

My dashboard has large cracks over the passenger side, and hairline cracks on the drivers side of the vehicle! I am at a standstill with Acura client services as most of the rest of you are! Its pretty sad when you shell out your hard earned money for a product that you had such good faith in, and it falls apart literally in front of you. I was brushed off with them saying that it was cosmetic and not a safety factor.People refuse to drive with me as passengers for fear that the air bag will deploy when we go over a large bump, or if we get into a minor fender bender. This is scary stuff! I dont understand why the government is permitting them to get away with this and not forcing a recall. I truly wish that there were some way that we could unite, and have some sort of legal recourse.

I purchased Acura Care for my Acura MDX. The engine failed and it took 76 days to replace. Acura Care attempted to put a 60,000 mile engine back in my vehicle but I prevented it. They finally had the Walser Acura dealership install factory parts, but they delayed the process for two months. I am extremely dissatisfied with the level of customer service, care, and professionalism offered throughout this experience. IF I would have signed a forever discharge release, they would have made my car payment while it was in the shop. Since I would not sign, they withdrew their goodwill gesture. Acura, American Honda, Acura Care and the Walser Acura dealership left me very disappointed that a luxury automobile company would treat their customer in such a manner. If I could rate them lower than 1 star I would. I would not recommend purchasing Acura Care for your next purchase if you choose to take your chances with an Acura.

I got RDX 2018 model. I mainly tells what this lacks compare to other non-suv models. I expected decent options when I say word Acura or luxurious model. Rear passenger leg room is so small, my old Toyota Camry got much larger leg space. Acura provided two 12 v chargers. Guess what, they are cigarette lighting chargers. If any passenger want to charge their phone, they need to buy compatible charger. What a life! No power windows for passengers. No telescopic steering wheel, means no adjustments. Now, good things about this one, smooth transmission ride, power steering control, vehicle stability, and its sleek look and design suggestion, compare option from similar vehicle class and buy!

Luxury, comfort, power, economy and best dealerships! Its fun to drive and handles well, also looks classy and stylish. The main thing its made by HONDA, that says volumes. My wife and I took a long car trip and she said this is the first time on a car trip her back didnt get sore. Total Reliability, also MADE IN AMERICA.

I bought my 2005 Acura MDX 1 month ago and the transmission went out while I was driving down the road. The car only has 123,000 miles on it!

There are a number of models to choose from and they range from the lower, cheaper models to the more expensive models with all the bells and whistles. It is a relatively higher end brand – not going to be on the lower price of cars but there are other brands that are much more expensive. There were a lot of personalization options available but of course they are all pricey but you get what you pay for. Overall I was pretty happy. It is fairly roomy and a little bit bigger than other cars. I am satisfied with passenger capacity.

In November 2018, we purchased a used certified 2018 Acura MDX Advanced (w/ 6K miles). This beautiful MDX was equipped with every bell and whistle imaginable. From November 2018 to May 2019, this vehicle performed perfectly. This is until last week when I took it in for required maintenance, a recall fix and a software update. Now, every time I stop at a traffic light or stop sign, the idle engine stop/start feature kicks in and its ANNOYING as hell. At a stop, you feel the engine idle down and then when I press the accelerator the engine does a hard restart. I thought something serious was wrong with the car. This is NOT a subtle stop and restart, its very pronounced and noticeable. I immediately complained to the dealership service manager. They said it was performing as expected. Furthermore, they instructed me to push the activation button to turn feature on and off each time I drive it. I never had to do this before last week. In fact, I told him that when I test drove this MDX, I would have been hesitant to purchase as this feels like an irregularity with the car. I asked them to reverse the software update and they would not. IMO, if this had been occurring in the 7 months prior, then it was discreet and barely noticeable; not now!! I am just sick about this. Warning to others... Google this issue because there are many complaints about it. How can this be economical saving me gas money... Always restarting the vehicle? I am going to wear out the electronic starter. I am so angry.

BUYER BEWARE! I bought the 2019 RDX about 5 months ago and just brought it back to the dealer for the 3rd time for the same electrical problem. Apparently I found out today that Acura was well aware of the situation however, let the dealers sell the cars with this defect. The dealer and Acura, who dealing with is a nightmare (Acura) stated a patch to the software had to be created to stop the problem. So why would they sell a car that they knew had a defect? So have a case open with Acura. I dont even want the IT anymore and will be bringing this to the attention of the WFSB - Channel 3 Eyewitness News so that we can make this misrepresentation known to the public (in Connecticut) anyways. There were 7 other RDXs in the lot waiting to get repaired - I dont know if it is for the same reason but what does that tell you when you see 7 2019 cars needing to be repaired. Dont say you have not been warned. This is totally unacceptable and the customer service is horrible from Acura. My case manager does not return calls and when I spoke with a so called supervisor at Acura she states, Well you need to deal with your case manager, I dont do that. So what exactly does a supervisor do? This is a nightmare!

I have bought an Acura ILX July last year and in January the transmission broke! February they had to replace the battery twice, in March they had to replace the starter... and today the car would not start. I have been trying to talk to Acura saying that the car is beyond repair and that I dont need a buyback, only give me car that is not a lemon... the case manager keep saying that he is trying something but cannot guarantee anything!!! So I would not recommend anyone to buy an Acura, specially ILX.

I currently own my third Honda/Acura vehicle. It is a 2002 Acura MDX. In Aug 2012, I brought it to Kingston Honda because the transmission was acting odd. They informed me that there was a recall on the transmission. This recall requires the technician to send photos of the transmission gears to Honda Canada where they are reviewed. If there is any sign of damage the transmission is replaced. If there is no sign of damage an oil injector kit will be installed (which takes 0.1 hours or 6 minutes to install). I was disheartened to be informed that my transmission was in perfect shape and therefore would not be replaced as I knew that it was acting up. I returned to them four more times in the next ten months with concerns about the transmission not working properly only to have them tell me each time that it was fine. On the last visit (July 2013) I was told that the transmission is gone and I was recommended I go to a local transmission shop to get it rebuilt for $5500. I asked the service manager why it had not been replaced earlier when the recall was performed and he told me that he did not know. I also asked for a copy of the reply from Honda Canada stating that the photos had indicated that the transmission showed no sign of wear but he had no record of it. In my opinion, Hondas recall appears to be lip service.

I just love my Acura MDX 2016. I like that I can customize my vehicle. I love the color. I chose silver and it looks fantastic. I love the look of my SUV, it is a great family car that seats 7 people. I love the heated seats feature for comfort and its great in winter time. I also love the Bluetooth feature to connect my phone. The car is so easy to drive with great mileage. Its really fun to drive.

The car has great mileage and its size is not too big or little. Anyone can fit inside the car. It also has a good window tint. The seats are comfortable and made of good material. The car parts are not too expensive if needs to buy for it. Plus the gas is not expensive, and only $35 will fill up the tank.

I bought new Acura RDX 2015 at the dealership. Acceleration is slow, breaks a bit noisy. Most importantly repeated problems with alternator and battery causing catastrophic failure on the road. Till owning Acura I never had a problem with alternator. In Acura its a persistent issue. To top it off the dealership next to me Piazza West Chester is probably the worst customer service and competence of any dealership Ive had experience with and zero desire to improve anything. That alone would deter me to buy another Acura. I wont be an owner of another Acura. Cant wait to get rid of this one.

I came into Rosenthal Acura, Gaithersburg looking for a used car so I could purchase at a low cost due to my financial issues. I was looked down upon by the sales manager. He was really rude and was not helpful in finding the right car I wanted. Although my salesman and everyone else were really helpful, the manager was equally rude. After I made my complaint to him, he made funny gestures and took out his phone and ignored me. I refuse to ever step foot into that dealer again. What kind of a sales manager treats a customer in that manner?

My experience have left me feeling angry as a consumer. On many sides I have experienced disappointment. I did a trade in 10/12/17. Completed paperwork twice. Finance company originally Wells Fargo, never have I been late with my car note. As of todays date 12/26/17 I dont have resolve with the pay off, nor payment book. I was told that Acura finance company would contact me but to no avail. Early pm today I spoke to manager who said will call back after he get paperwork in his hands. Its 10:11pm. Still waiting. Ive tried to be patient. Tomorrow I will have to spend the day talking back and forth with Wells Fargo. PLEASE ADVISE.

I know it’s a huge review but please read it before you make a decision to buy Acura ILX! Maybe it will help you to change your mind! Since the moment I bought a brand new Acura ILX 2020 as a pleasure car in July 2020, I have already visited Prime Acura Dealership 10 times. The main issue – is a loud clunking noise that coming from the front side of the vehicle so you can feel it in the floor when tapping the gas while cruising and also from the passenger’s side and also hesitation while driving. All these problems occurred when the mileage on the car was about 3500 miles. To solve the issues, the dealership made a decision to replace the right axel (twice) and the intermediate shaft. They unsuccessfully tried to resolve the issue with the noise two times. When I came back to the dealership with the same problem the 3rd time, they told me that the noise is actually a normal characteristic of the vehicle. When I asked them why it was considered abnormal before and now it became normal, the mechanic told me that he didn’t know this particular model very well at that point.When I tried to look for a help in the other dealerships, I had received the same answer – the noise is the normal characteristic and the car is acting as designed. When I came back to the dealership with the same problem (it was my 6th time) the mechanic with more than 20 years of experience at Acura, who did a test drive, told me that the main reason of the noise could be transmission defect and that, possibly, there is a transmission replacement required. But after couple days of working with my car, the manager of the dealership got back to me with the answer that the car is acting normal. I have a camera in my car that recording 24/7, and the moment where the mechanic mentioned the transmission defect was recorded. But when I came home and check my recordings, I found out that that particular piece is missing. I have never had any issues with my camera before! Unfortunately, nobody from the dealership was able to explain me how that happened. To my great luck, I forgot to switch my clock to winter time, and because of that I have all the videos that I thought have been deleted. I decided not to give up and made an appointment with the engineer at Prime Acura. I requested a joint test drive with him, but at the dealership they told me that this is impossible because of the COVID-19. It was weird to me, because they allowed joint test drives with the mechanics but no with the engineers.When I realized that nobody at Prime Acura wants to help me, I went to the independent licensed mechanics who confirmed that the problem exists –“ there are hesitation during acceleration and thumping noise during up shifts, problem is indicated as internal transmission or TCM programming issue”. It was exactly the same words that the mechanic at Acura said to me before they changed their minds.One day I couldn’t start my car, because the battery died (Brand new car!). I had to ask my husband to jump the car and rafter that I went to the Prime Acura right away. The mechanic performed the test and told me that the battery died because it was defective. They replaced the battery, but 3 weeks later I found out that my camera was not recording in the parking mode, although it was before the battery was replaced. The mechanics who installed the camera told me that the battery voltage falls below 12 volts and the camera stops the recording. I came back to Prime Acura to ask what battery they installed, because before the replacement there were no issues with the camera whatsoever. The answer that I received was the power capacity of the battery is small and the camera is too heavy for it. When I asked them why it never happened to my old battery they just tried to avoid to answer the question and only repeated that the battery is too small.I tried to look up the problem and found a few articles about the camera, stating that the camera can’t kill the battery. I sent those to the Prime Acura rep. I just wanted to get answers on my questions but instead I received very rude email from him where he says that he doesn’t want to continue the conversation. Bottom line, I haven’t seen worse customer service that was provided by Prime Acura. They haven’t fixed my problem, they haven’t shown any desire to help or at least sympathy and respect towards me as the client. I DO NOT RECOMMEND to buy Acura ILX! This 26k purchase only gave me a huge headache and a lot of stress, humiliation and prejudice of my customer and human rights. Acura doesn’t stand by their product or does the right thing by the customer! The actual quality doesn’t comply with stated, car warranty is nothing but a joke and the “premium class” is just a dial tone.

My Acura MDX is a really great car. It was used to us, but was a great buy and is still to this day running smooth. We take it to the dealership for maintenance. But Id change the exterior color because there are a lot of the same models that are the same color out there on the road and in parking lots. But for a 2004 car, its awesome. Even in the snow and ice! We always knew we wanted this model, we just had to wait for the right one to come along. They just hold up when taken care of. The interior craftsmanship has held up. Very safe.

After 5 years of being a faithful customer, when I bought out my lease the numbers were all over the place, I suspect intentionally. I suspiciously could never find a clear summary of the payoff amount, taxes charged, and all other fees on my account, and when I called for them to clarify they didnt seem to know. I was given a payoff amount, but a higher amount was deducted from my account. Not ok.When I received the signed bill of sale and title it showed that theyd taken almost $1400 more than the bill of sale said I should have been charged. I immediately opened a case on the transaction with my bank and call Acura. It took several weeks before they got back to me and when they did instead of apologizing and fixing the problem and refunding my money, they dared to argue with me and give me attitude. They admitted they made a mistake on the signed bill of sale so they wanted to send me another one for a higher amount. Every time I pointed out this was their error and not really my problem she corrected me with the word typo lol, and then went so far as to accuse me of trying to take advantage of a lower price! I couldnt believe what I was hearing. Aside from the fact that the bill of sale was binding, I explained I already used it to transfer the title and other things, so theres no going back now...She still just argued and accused me, she even said I should have called them to verify the bill of sale amount! Even though the Bill of sale is binding! What world is this? Honestly their defensiveness makes me wonder if this wasnt all an intentional scam. If it was really just an error then when the shoe is on the other foot and they stand to lose money, they really wont stand for it, will they. Funny how that works. Even when I told her Id already spoke to a lawyer she still got defensive and argued with me. There is no point even talking to them obviously they will not fix their problem, I regret ever buying from Acura. Check and DOUBLE CHECK ALL your numbers with them (especially sales tax!!)

Upon purchasing my 2015 Acura TLX, I was not told that Acura and Apple iPhones do not play nice with each other. At the time I had an iPhone 5S and now have an iPhone 8 and neither work with my cars hands-free dialing. I have carefully entered contact names and voice tags into my speed dial list but when I speak the name John **, up comes a list of names starting with Mary **. Acura offers no fix. Quite the deal from a so-called luxury care.

I have had a great experience with my Acura. I got it for a good deal and it has been reliable for over 5 years. I did have to get a new transmission, but if you take care of this car, it will run forever. I love my car and am so thankful I had such a great first car experience. I also like the heated seats and wonderful heat and AC. The car accelerates quickly and well, too. The transmission problems are really the only problem I have really had with this vehicle. But the car is otherwise very reliable and safe to drive. I have never felt in danger or like I did not get my moneys worth.

I have had Acuras since 1987. Most reliable car ever had. And, when there was a problem, both dealer and Acura resolved issue to my complete satisfaction without any hesitation or reservation.

The power in the 2020 MDX Hybrid Advance is amazing, especially the torque at a start or moving onto a freeway. The Comfort Mode makes the ride smooth, but putting it into Sport mode and this car can move! The Expresso interior is beautiful and the interior is quiet. In fact, trying out other luxury SUVs, this MDX Hybrid is the most quiet. Great gas mileage. Only $1600 more for the Hybrid over the regular MDX Advance. Would recommend to anyone thinking of purchasing this car.

Acura has SUVs, sedans and different varieties of them and they are pretty well laid out. Pound for pound it is one of the best luxury values in the market hands down, and I am overall very satisfied with my purchase. There are a lot of personalization options for the average buyer but the price points are the main issues. Since it is luxury the options are priced accordingly and if you are on a budget, can break or exceed it. The car has a gorgeous interior and is a pretty car. It is very modern with a lot of technological innovation. You have options for leather or less luxurious interiors but it is all well done and nice. The car is generally pretty roomy and comfortable. It is not a bed or your favorite chair but as far as driving from place to place it is a good seat, and certainly more comfortable than lower end brands and things like airplane seats.

I have a 2015 Acura MDX that I purchased brand new and it has been garage kept ever since. The paint on the roof started to peel and slough off right above the front windshield between the windshield and the sunroof. I contacted the dealership that I bought the car from, and I was informed that this was a factory defect on this model and make car that they were aware of and they had extended the paint warranty. They did tell me that they would repair the defective area and this would take about 7 to 10 day. I asked for a rental or a loaner car but they said that their policy regarding extended warranties did not cover loaners or rentals. Due to this policy, I knew I would have to fork out several hundred dollar to pay for a rental car. Ok, I agreed to bring my car in to have the defect repaired and pay for my own rental. Three weeks later, when I went to drop my car off at Acura, I was informed by the service manager that there was a possibility that my windshield would break because it would have to be removed to properly fix the defective area. He did tell me that, if the windshield broke, it would be my responsibility and he recommended that in the event that this happened, I should file a claim with my insurance company. They did give me the option to have it painted without removing the windshield but that would void any further warranty on the paint job. My windshield was in good condition when I brought my car in to be painted. It had two small stars on it that had been previously repaired. The windshield did break during the repair and I was then forced to make a claim with my insurance and paid the $1000 deductible. In the end, I have had to pay my insurance deductible and the cost of a rental car for a week due to a defective paint job by Acura. I am now hoping my insurance company does not penalize me with higher rates.

I purchased a 2019 Acura RDX. EPA standards, it should receive 22 city/27 highway. I have curtailed my driving to TRY and get anything higher than 22 and am not able to achieve it. My commute is 30% city and 70% free traveling highway, so I should easily be able to consistently achieve 22. Currently, sitting at 20. I have read a ton of reviews and anyone that pays attention is complaining about the same misrepresentation of the MPG. Also, the Android Auto was a part of my sales pitch in November 2018. Its mid-January 2019 and its still not released.

The Acura I purchased was sporty and fun to drive. It had all the safety features I wanted as well as most of the options I was looking for within my budget. I had bought a sport coupe, but even with the 2 doors, the back seat had ample leg room for anyone sitting back there. I was pleasantly surprised how roomy the car was. The upgrades I got were rear spoiler, power sunroof, and leather interior. All other options I wanted were standard features with the model I chose. There is a good selection offered by Acura, however, they could diversify their cars a little more. They should offer a more affordable selection of sport coupes.

Just leased a 2019 Acura MDX Sport hybrid Technology. I am in love with it. The Active Damper suspension works amazing. Had a 2018 RDX Advance and the ride was not smooth at all. This MDX Hybrid just rides wonderful. I am getting 26MPG regularly, and I am not a light footed driver. While the infotainment is outdated - it sounds like it works better than the new system in the RDX. There needs to be LESS road noise Acura, and the interior dash and other surfaces need to be more luxurious, but overall this SUV is GREAT.

Acura was useful and satisfied my needs. It was small nice and interesting enough so that I could fit inside and feel comfortable. It has enough seats so I could fit my brother, father, and mother. It is roomy enough to not feel stuffy or claustrophobic for myself and others. The radio, and the air conditioner worked and I cant really complain about it. I usually try to get a guided positional satellite receiver because I get lost a lot in my drivings. I would recommend this brand to anyone who wants to try it and I hope that you will consider trying this brand just like I did.

J have owned this vehicle since 5k miles. The ‘feature’ called engine auto stop has never worked properly, leaving me stranded at intersections countless times. It also drains the battery which Acura refuses to replace annually as a safety assurance. Acura is so arrogant that they claim nothing is wrong with the system and refuses to provide a way to permanently shut it off resulting in a death trap. Would you drive a vehicle whose brakes work 95% of the time with no warning for failure? I think not. I was almost rear ended by a large truck because this piece of garbage feature once again failed. Acura has me take it to a dealer to be told for the second time there was no issue. Do not buy any Honda products with this feature. I believe that the people at Honda hate their customers and want them to die because of this one feature.