I own a 2011 Acura MDX and from past few months Ive been having issues with Bluetooth, stereo and leather is already tearing apart although being used very lightly (for just about 3 1/2 years). When I reached out to Acura client relations to see if they can be of any help as the vehicle was still under warranty, they showed deaf ears to me which is a big surprise to me. I wont mind if they dont want to replace my leather, but not listening to customers and not responding is a big RED FLAG. This is not the kind of customer care I expect for a luxury car brand. I owned Infiniti and BMW in the past and Ive always had nice experience with their customer care whenever Id to deal with them for any complaints/issues. This is my first and heck yeah my last ACURA for life.

Acura MDX, 2014 - Nice appearance. Very nice ride, good Continental tires. Comfortable driver and passenger seats. Both are adjustable. Telescoping steering wheel. Excellent gas mileage, 32 mpg hwy. Good forward and rear visibility. Easy driving controls on steering wheel. Good rear view camera. Good road map and GPS navigation. Adequate mobile communication system. However, complicated destination setup and manual organization.

I was very impressed initially with the car, it truly lives up to its reputation. I have been driving Acura for many years as my father did when he was alive. However, when it comes to customer care, I can tell you that the dealership fell very short. I had to replace the windshield due to a crack. Once the windshield was replaced, it then needed to be re-calibrated. When I contacted Center Acura, they told me that they were very familiar with this issue - no problem. It would take about 1.5 hours to do the job. Come very early in the am. So I did, to discover they could not calibrate the windshield because it needed a specialized silicone film first. They said, We will order this and call you next week, but should take a couple of days to get. They never called - two weeks later, I called and they said, We forgot to call you. I couldnt believe this since Acura is totally customer oriented.I rescheduled for this past Monday am - when I brought in my car, the service representative said, I will need to do extensive research on this. I replied, This is unacceptable. I had to leave because I was taking time off work. Several service department employees sent me emails and text messages asking me if I was satisfied with the service I received??? I promptly replied to all of them via email, text and phone calls. No one replied!!!I then ended up calling client relations. My case was assigned to a rep who I just spoke to. She listened but did not grasp the issue - the main issue is the lack of response to the customer. She perseverated about getting someone to do the work. I re-explained my position again, she ignored me and said this might be a good training issue for the dealership. In the meantime, I, along with my insurance company who offered to pay for this are attempting to locate a vendor who can do the job.

I leased a new 2018 Acura ILX, with 20 miles on the car. Drove home, and fitting and finish is below average at best. No spare tires, very cheap. After 2 weeks. the fuel gauge is still at full level, added a tank full of gas, well, it still shows full :-), contacted Acura client service, they suggest to tow the car to dealer for repair, called dealer, told to local Honda dealer for help? Dont lease Acura ILX like me, because I have to drive around to dealer, waste all the miles and plus the time to get a new car fixed. The car is louder, rough at low speed and they want 30000 dollars for it. Is this what Acura has become?

When I met my husband, he was driving an Acura TL. We used that car for a long time. It was gorgeous outside. The inside was spacious and comfortable and fit two childrens car seats comfortably. We decided we wanted more room in the trunk area because we have to take a lot of kid gear and suitcases when we travel. We got the Acura MDX. I drive it. Its an SUV, but its boxy squared off looking. Its more rounded and soft looking like a car. I have mine in a burgundy red. Inside is like a camel tan color leather seats. It has very tinted windows. The built in navigation is really nice. The navigation screen and radio screen is huge and very easy to operate. I like that I can control the radio with the buttons on the steering wheel. There is a third row that folds down. I keep it permanently folded down because we only have two kids. It is easy to fit in two car seats in the second row and would be easy to fit three. On the rare occasion that we do have the third row up it has sat three full sized adults in the third row comfortably. There is also a ton of room in the trunk. When I had to have my car serviced last month we got a loaner car. They gave us the Acura RDX. Its nice, but not quite as nice as the MDX and feels really cramped in comparison inside.

2008 Acura TL - Worst vehicle I have ever owned. Acura does not stand by their product. Purchased new and dealer maintained. It has cost me thousands of dollars in repairs. Major wiring issue early on not covered by warranty. Accelerator pedal pump system went out 200 miles past warranty, called Acura hoping they would cover it in good faith but they could not care less. Now the transmission is really clunky. I have had so many problems with this car. Afraid every time I drive it something will go wrong. My 99 Ford Explorer with 182K mile has never had any issues. It hogs gas but is way cheaper than Acura repairs.

I am faithful Honda buyer. Currently, I own a 97 Prelude, 08 Accord V6, 08 Pilot and a 07 Acura MDX. Of all these cars, the MDX has been the worst in quality. First, there was the left suspension that rattles at 12k miles. My dealership (Continental Acura of Naperville) took countless of trips to diagnose the problem; they replaced the whole front left suspension, rear left suspension, re-did the brakes and after 6 visits, it was determined that the battery holder was cracked. Now, the car has 33k miles and the oil sensor switch has malfunctioned. In all my years of owning cars ranging from 0 miles to 200k miles, this has never happened.My car is past the warranty, so I am out of pocket $230. However, if you do a bit of research online, Acura has had this issue with 07-11 MDX, but did not issue a recall on the system. I own a 08 Honda Pilot and I have never had any issues. If you are considering buying an MDX, I employ you to take a look at their cheaper sister, Honda, who has better service and quality. And if luxury is what you really want, then go check out a Lexus. This is not a biased view, but rather a fact from US News and World Report, Motor Trend and Edmunds. I also talked to a US rep (1-800-382-2238, if anyone else needs it). There’s no help on the matter, just an apology for the poor product.

Got the car in July 4. To start it is a beautiful car but first day of having the car had to call because the rear cargo door every time it opened sound like a whale and the cooling on the seat was making noise. When I came back they tell me they have to leave the car because they need to order parts and the head liner has to come down in order to change the hinge. I talk to someone about getting a new car that was less than a week and they were like, You put miles on it, in which I replied, Of course I have to use it to go to work, otherwise I can’t pay the car, but they refused. Resolution on that was replacing the hinge and the seat. It was a plastic that was never removed and was making the noise. Now around September I start hearing noise from the brakes and took the car on October for oil change and ask them about it and they said there was a service bulletin to replaced the rotors because it is a known issue. Got rotors replaced and they still make noise. Call them about it and they tell me I have to deal with it until they come up with a fix because the service bulletin did not fix that issue and they are working on it. Now today is December 5 and the screen does not turn on then I try again and again and it finally came on but is stuck on the Acura disclaimer turn on and off the car and the screen now remains turn on on the disclaimer screen killing my battery. Called SPRINGFIELD ACURA again about it and they tell me again that they know about the issue and to disconnect the battery terminals for 15 minutes. First off I don’t have personal tools to do that. Second I am in warranty. If I touch it they will blame it on me. Apparently the engineers they have are not doing a good quality check on their work and for a luxury top brand of Honda like Acura very terrible service.

We purchased a new Bellanova White 2015 Acura TLX in June. We noticed that there were runs and pits or dimples in the paint in several areas of the car. After contacting the dealer, they took the car in to repair the paint run. The service manager took pictures and sent them to the Regional Rep who approved repainting the runs, but since a camera could not pick up the pits, the Rep said that he would have to personally inspect the vehicle. The service manager told us that his staff would inspect the entire vehicle and he sent it out to have the runs and pits repainted. After having our car for about 2 months, the pits in the paint are still not fixed by the dealer. The regional rep, who was scheduled to personally inspect our car on Oct 20, 2015 cancelled the viewing and to our knowledge has never seen the vehicle. We have contacted the Acura corporate office and they notified us that Acura will not take any responsibility for the pitting/dimples in the paint and they dont consider it a defect. BUYER BEWARE!!! Our only option at this time is to report this matter to the State Attorney General and apply for a solution through the states Lemon Law. My wife and I have owned 8 Hondas/Acuras since the 80s including 1 new RSX and 3 new TLs/TLX. This is the most disappointing new car, or used car purchase either of us have ever experienced. As I said earlier, BUYER BEWARE!

The Acura TSX leather looks worn out and years older than it is. We have a Lexus (2006) and its leather looks far superior. I expected Honda/Acura to do more. The dealers were useless. I went or called every single dealership in the DFW, TX metro and got the common response that its not a warranty issue.

I bought a new 1991 Acura Integra LS on 7 Dec. 1991. With the purchase, I received several warranties. One of the warranties included the free replacement of a 2nd muffler. I have been a loyal customer of McConnell Acura for 20+ years. I took my car in for service on 17 July and asked the advisor to check the engine because the car was difficult to start. I also asked the advisor to check the AC and muffler. The technician found faulty spark plugs and a clogged PVC hose and valve. They also wanted to retrofit my AC from R12 to R134A. The car is in good shape, so I agreed. The advisor did not mention anything about the muffler. When I picked my vehicle up and paid the invoice, I asked the advisor if there was a replacement warranty on a 2nd muffler. She stated that she had asked her management and there was a replacement warranty on the older vehicles. I called McConnell Acura on 24 July 2012 to schedule an appointment to have my muffler checked. I spoke with another advisor. She scheduled my appointment for 27 July 2012 at 10am. When I arrived on 27 July, the Acura service advisor called the Honda service advisor and based on their conversation, she told me that the muffler replacement warranty covered rust and leaks in the muffler. I gave her the key and went to the waiting area. After about 30 minutes, the advisor came and told me that I did not need a muffler. There were no leaks or rust. I asked again when I reached the counter and she confirmed that there were no rust or leaks. I asked for a printout and left.I was skeptical of McConnell Acuras determination because I felt I was being ignored and dismissed. So, the afternoon of 27 July 2012, I went to another auto shop and took pictures of my muffler that shows rust, deterioration and a hole. I am only asking McConnell Acura to honor a warranty agreement that was made almost 21 years ago when I bought the vehicle.

I have had a great experience with my Acura. I got it for a good deal and it has been reliable for over 5 years. I did have to get a new transmission, but if you take care of this car, it will run forever. I love my car and am so thankful I had such a great first car experience. I also like the heated seats and wonderful heat and AC. The car accelerates quickly and well, too. The transmission problems are really the only problem I have really had with this vehicle. But the car is otherwise very reliable and safe to drive. I have never felt in danger or like I did not get my moneys worth.

Love the Acura deluxe. The car is beautiful and also has a perfect shine to it. I love the black color interior. Its perfect to go to the beach and does not get wet very easily. Its very big and has a perfect warm seat. It is perfect if you have kids, and the kids and love ones love it. Also the deal I have made for this car is perfect. Did not pay that much. The best machine and engine. The best car for me.

We purchased a beautiful 2020 Acura MDX ASPEC back in Oct of 2020. We did not negotiate pricing as we believed it was at the right price point based on the competitors. Unfortunately, the windshield has a wave on the passenger side which I have never seen on a windshield. The dealership was very good and replaced the original one that came with the vehicle and it was worse then the original one. The dealership ordered another replacement one and called me in to review it before they would book it in for replacement and again this one was worse then the original one and the one they replaced. I was working with Honda / Acura of Canada Client relations and their Customer Mediation Specialist told me that they Acura Canada would not be replacing the windshield our 2020 Acura MDX as the concern in not consistent with a defect in Manufacturing.

I leased a 2016 RDX in March. The first few days of driving I noticed a vibrating sound under the hood near the passenger side. I took my car back to the dealer in Santa Monica and was told it happens on these cars. Its the brake pump adjusting. The agent told me he tested other 2016 RDXs and he heard the noise. Well it continued. I took it back the following week and I drove around with a service agent and of course I could not replicate the noise. It only happens occasionally but its very irritating! I was told unless they hear it when driving the car there is nothing they can do. I had a 2104 RDx I loved, Im starting to hate this car.

Me and my family have roughly owned 20 Acuras in the last 15 years including buying 4 in the last 2 years. Had our ups and downs. The bad - losing my key. Running my Credit without my permission then making me pay for it to fix it... Messing up payments that were being taken out of my account (extra money). Lots of overcharges in any transactions. Whatever. I am over it. Everyone messes up. The good - great lease rates. Mostly reliable. Great looking car. So I bought another used Acura for a winter beater. There was apparently a recall for MDX active suspension struts. 5k repair up to 160 kms. I am sitting at 180. I called them and said hey I dont expect a full repair but some help would be great considering I am probably one of the best customers. I also own a body shop and obviously we pump parts from Acura.You know how the story goes. I was in talk with them for two weeks. They told me to beat it. We wont even look at it was the answer. I dont know if the people I am speaking with just also made an error but I am getting rid of all my Acuras after they are off lease and simply going to try something different and see how customer service treats me. I know grass is not greener on the other side but hey Mercedes makes some nice cars of all types.

Acura continues to advertise that the ILX has more headroom than the TSX, and many competitors. I have been to Acura Headquarters and they refuse to discuss this. I wonder what else they are lying about?

We purchased our Mdx new knowing it was considered a luxury car and expecting it to last a long time without having any major problems. This car has been garage kept and only has 51 K miles on it! Three years ago the AC quit working - that cost several hundred dollars to get repaired. A few days ago the power steering quit. Luckily my husband was driving because he said I would never have been able to steer it safely off the road. He added the correct Honda fluid 3 times in order to make it home. Now we are being told it needs a whole new rack & pinion! How can a luxury car with only 51 K mile need a rack and pinion! We have owned many cars in the last 40 years and have never had to replace this part. The under side of the car is also all rusty. What else will go bad? Poor reliability for what is supposed to be a luxury car. Will not buy another one.

I had the experience of buying two cars from Paragon. The prices were good and the service when Kevin was there was great. I recently had a problem with another car of which I called Acura client relation and treated so bad by Katrina. Acura instead of moving forward had moved backed. Katrina was very rude and UN-professional. She stated that since I did not buy the Acura she would have not spoken to me, but when the owner was on the same call with all of us she stated she still will not speak to me. I remembered when a family members buys a car, it doesnt matter who calls. We as customers should be treated with respect just as how they would like to be treated. Acura has declined both with service and their cars. Katrina assumes she does favor for Acura customers but in reality if Acura customer never bought cars there will be no purpose for Katrina having a job. Treat customers with respect and yes, Katrina your call is monitored, but just to let you know you are the one that was very rude and UN-professional. It’s a shame that you carry the Acura name.

Acura has various models such as Acura Integra, Acura TDX, and Acura MDX. The Acura TDX is a midsize sedan with midsize tinted windows, the Acura TDX is comparable to an crossover SUV and Acura Integra is ranked as top 37 best cars for teenagers and youth. My car has a nice bumper and strong tires. Upgrade are available, like better tires or a generally better version of the cars. It can be re-painted to another colour and the gas tank can be replaced. It can occupy as large as a family of five to a single individual. It is very spacious and airy. Has good air conditioners. Seat belts are provided for all also at the back. It is affordable and distinct.

I currently own my third Honda/Acura vehicle. It is a 2002 Acura MDX. In Aug 2012, I brought it to Kingston Honda because the transmission was acting odd. They informed me that there was a recall on the transmission. This recall requires the technician to send photos of the transmission gears to Honda Canada where they are reviewed. If there is any sign of damage the transmission is replaced. If there is no sign of damage an oil injector kit will be installed (which takes 0.1 hours or 6 minutes to install). I was disheartened to be informed that my transmission was in perfect shape and therefore would not be replaced as I knew that it was acting up. I returned to them four more times in the next ten months with concerns about the transmission not working properly only to have them tell me each time that it was fine. On the last visit (July 2013) I was told that the transmission is gone and I was recommended I go to a local transmission shop to get it rebuilt for $5500. I asked the service manager why it had not been replaced earlier when the recall was performed and he told me that he did not know. I also asked for a copy of the reply from Honda Canada stating that the photos had indicated that the transmission showed no sign of wear but he had no record of it. In my opinion, Hondas recall appears to be lip service.

I have 2013 Acura MDX. It was good and smooth when the mileage was about 40000-50000 but after the mileage went higher the transmission got problem, it will shake every time I tried to be from 45-50 mile per hour.

I purchased a 2015 Acura TLX Oct 2015. Day 1 of picking up the car it had a rattling noise in the speaker. I reported it to John Eagle where I purchased it and brought it back for service. Since then I have brought the car back 7 times to the dealership and they have not been able to fix. They will not replace the speakers or anything in the sound system. I have the car volume on a level of 3 and it still make that noise. If I turn the volume up higher you can hear the knocking noise from outside the car. The dealership finally had an Acura District Manager come out on 7/8/15 and know they are saying that they cannot fix the problem and there is no fix for the problem. They kept saying it is indicative of the type of car. The guy I am working at Acura corporate said he will get back to me which means I have to call him 3 or more time to get a response. The dealership admits that there is an engineering problem with the TLX but there is no resolution for it. If anyone has any advice or how to remedy the issue please let me know. Very frustrated that I worked very hard to get a luxury car and realize that I got better service when I had Ford, Subaru and a Honda. This my seventh leased vehicle, 4 Hondas leased and they are going to lose a customer that has had great history. So upset with the situation.

My experience have left me feeling angry as a consumer. On many sides I have experienced disappointment. I did a trade in 10/12/17. Completed paperwork twice. Finance company originally Wells Fargo, never have I been late with my car note. As of todays date 12/26/17 I dont have resolve with the pay off, nor payment book. I was told that Acura finance company would contact me but to no avail. Early pm today I spoke to manager who said will call back after he get paperwork in his hands. Its 10:11pm. Still waiting. Ive tried to be patient. Tomorrow I will have to spend the day talking back and forth with Wells Fargo. PLEASE ADVISE.

Bought a 2018 Acura TLX Aspec, and in 2 years the engine gave out at 40,000 kms. They had to replace the cylinder blocks. After replacing the cylinder blocks, then a day after electronics gave out. My car started shaking and lost steering wheel control. Almost caused me to hit someone. Called Acura that I dont feel safe driving this car. They basically said, We cant do anything. If anything happens just keep bringing it back. Girl was polite but of no help. Now I have to drive that car feeling nervous everyday that something could happen to me or others. Never buying Acura again.

Our daughter has a disability but she works. She worked hard and saved her money to buy a car. She bought an Acura. Now the transmission is shot and the sad part is there is a recall for this issue but Acura will do nothing. They dont care. This is a longstanding problems with their transmission and they wont honor or support their own products. Its disgusting. This issue has been going on for years, what they do is have a car owner bring the car in to be check (you dont have any problems at that time) so now they can say Oh you used the warranty. Its disgusting nobody cares, its such a shame.Now we have to get another transmission on our own. Its wrong. If there was not a recall, we would never have even questioned it. This is a sin. Its like stealing from our daughter who has worked so hard and keeps her car in top condition. Car makers should be made to fix issues if its a known issue. Come on people. I dont even know what to say. ACURA IS NOT A GOOD COMPANY/NOR IS HONDA> You are rotten. They should be made to fix this issue as they know about it. They have 100s of complaints for this issue. Just makes me sick...

I bought my Acura 1 year this past November. My front tires look like this!! I have been through 2 oil changes (One this past November) and tire rotation, only for Acura of Memphis not to mention anything about an alignment. I asked to speak with a service manager and the rep sent me to Doris ** (I knew she wasnt a manager), who made me feel really bad. She said its my fault that I didnt get an alignment. Im suppose to get it twice a year (who does that? Who knows that?) She also asked if I read the manual for the service codes??? NO! When service due comes up, I go to Acura of Memphis. I thought this was a one stop shop, but it looks like I have to turn into a mechanic! When I bought the car, I was told oh yeah, oil changes and tire rotations 2x a year. Well according to Doris, its suppose to be 2 oil changes, 2 alignments, air filters, etc. Sounds like $1000 for maintenance 2x a year. Im stuck after 1 year, 30k miles, buying two tires ($244 ea and alignment $99).After writing the post above on Facebook, the General Manager, Clifton **, called me very upset. He stated that I post incorrect information. He also stated that Doris was indeed a manager, in which the website stated that she was a service advisor. Per Mr. **, she was promoted 2 weeks or 2 months ago. Mr. ** clearly wasnt trying to resolve my problem, but was very argumentative. I told him multiple times that my problem clearly isnt a tire problem, but an alignment problem. He totally ignored me and started reading some script talking about what Acura does for their customers. His tone was very negative and I dont ever care to speak with him again. I am not sure why a General Manager would call a customer irate. I have replaced the two tires and got an alignment. No help to Acura of Memphis or the General Manager.

There are different type of brands, small, medium, big and a variety of colors and options. Everyone can find what they are looking for for a decent price. The car was white with a lot of features like ac, automatic, tinting on the window, leather seats, huge mirrors, reclinable seats. It was really easy to use and the manual helped with any issues. Its a very good car for a modest family with kids. The car seat were really comfortable, even for a long drive, lots of legroom for passengers and easy access with the 4 doors.

Acura has a few varieties but I only like a couple. I like the EX and LX models. I also like the 95 body style but it is very hard to find. It is my dream style of car. The features are good. The Sirius radio is a plus. Also the ability to see while backing up comes in handy on long nights. I love the interior because it is easy to keep clean and keep up the blue tooth connect is also a plus. The upgrades are cool. The capacity is well suited for the family of 4 that I have. The trunk space is actually bigger than it looks from the outside. It is very convenient on long trips to Texas and other places.

One of the best cars around. Acura offers one the most comfortable, spacious, and trendy car Ive seen on the market. Its models remind me of body builders, strong and muscular. Buff appearance and very durable. It appeals to both genders with its sporty models. The mid size sedans can be compared to many luxury cars by being both spacious and appealing to the eye. An Acura can fit an average size family comfortably. I personally have driven the car holding 5 passengers with no problem or space issues. There are many options for upgrading and giving your Acura a personal touch. LED lights are my personal favorite. You can also add things like all weather floor mats and automatic car start for reasonable prices.

The power in the 2020 MDX Hybrid Advance is amazing, especially the torque at a start or moving onto a freeway. The Comfort Mode makes the ride smooth, but putting it into Sport mode and this car can move! The Expresso interior is beautiful and the interior is quiet. In fact, trying out other luxury SUVs, this MDX Hybrid is the most quiet. Great gas mileage. Only $1600 more for the Hybrid over the regular MDX Advance. Would recommend to anyone thinking of purchasing this car.

I bought my 2018 RDX and its just less than 2 years. The battery died and I replaced it with Autozone which is less than 300 yards from my stop. Now Acura manager at Torrance told me they do not reimburse me. The manager named Steve at Torrance location (he denied to provide me further info about him) said I should have taken my car to an Acura dealer for a battery replacement. I asked him how and he told me to tow the car there (15 miles away). And I have 2 important customers to meet in about 45 minutes.I explained to him about my situation that I can not cancel my customers. I can not use Uber to leave my car at that neighborhood. The manager named Steve is very impolite. He sounded like I dont care, whatever you say, I am not gonna pay you. At some point, hes kind of sound like he just won over some battle. This is just a battery and I had to go to this rough road. What if some other important part fail? What kind of drama will I (possibly you) have to go thru? I am glad that I was able to make meet my customers. But this Acura client service really irritates me. Acura Manager: Steve (not sure its real or fake, doesnt care much about my situation). His phone: **

I leased with Acura for two consecutive 3 year term and I initially thought it was a great vehicle (MDX) and great service until I decided to try another car company. I received an invoice for almost $3000 for excessive wear and tear. The report indicated that I had a poor repair and my car was NEVER in need of repair in the three years I had it! I was charged for two tires when only one didnt meet the spec requirements. Youre fine as long as you keep your money with Acura... They dont bill you unless you decide to leave. Fusion Auto Finance asked me to take the vehicle for inspection on Long Island and I live on Staten Island: it was a major inconvenience to me. The communication from Fusion Auto Finance initially billed me over $1600 because there was an error stating that my lease was overdue when it wasnt! The miscommunication to rectify that error was insane. Then, in dealing with Ms. Doreen ** and her supervisor Marissa **, the miscommunication continued in trying to ground my vehicle from another dealership. Overall, it was a nightmare that I never want to go through again. The corporate office (Drake ext. ** at Fusion Auto Finance) was rude and did not want to do anything else but collect my money. Its ABUSIVE and they (Drake of Fusion Auto Finance) made accusations of damages to the car and then accused me of lying when I said the vehicle was never in need of repair!! I will NEVER give my business to Acura again. They totally rip you off. There are so many other dealerships that offer better.

I have several complaints about Acura and to be more specific, both Acura of Bay Shore and Acura Company. I leased a RDX in 2015. They deceived me in every possible way. Before I went to Acura I had a lease through Nissan and I had 5 months left on that lease. Allison, the sales rep, repeatedly told me that they would pay the 5 months I had on my previous lease as part of the deal. Needless to say, they added the amount of those 5 months to the new lease. The day I sign the contract I was in a hurry and I did not want to go through the whole process and I took responsibility and I am paying for what they told me they would do.One of the selling points was, or is, that Every time you bring your vehicle for service we will wash it for you. Well give you a free car wash every time. When I brought the truck for the first service, I dropped it in the morning around 8am. I did not hear from them until I called around 3:00pm. They said it would be ready in 45 min. When I received the truck it had noticeably some drops of water and all the dirt that it came with when I drop it. So I called the service person. When I showed to him the quality of the job done, he offered to take it back to wash it. Once again, they did not deliver on their promise and deceive me again.And the most recent complaint, which is no fault of Acura of Bay Shore but Acura as a Company, is that due to the recall on the Takata airbag used on my Acura RDX, I have been trying to reach Acura to work with me. My RDX has been parked for a month now and will be until the dealership receives the parts to replace which could be 3 month or a year, according to service manager. In the meantime, they provided me with a rental, a Kia Sedona. I have tried to get a different car, something comparable to what I am paying for. It hurts to pay $475.00 a month and drive a $200.00 dollar a month truck. After one month the car rental place contracted by Acura claims that, they dont have any SUVs available. I have called the Acura Relations Department to negotiate my monthly payments, to lower or stop for the time I am not using the car. They told me they cannot do anything for me and I am to fulfill the contract by paying my monthly lease of $475.00 for something I cant use. I have not been late with any payments since I entered into this contract with Acura. I have fulfill my obligation but ACURA HAS FAIL TO PROVIDE ME WITH A SAFE CAR. I dont expect to resolve this issues in my favor at this point. I just hope that whoever is reading this THINKS TWICE before dealing with Acura Company.

Well built: roomy-comfortable interior yet look small from outside. Fun to drive, very responsive. But needs premium gas. After 12 years and 132000 miles, needed new alternator/driver-visor keeps falling down, several lights on dashboard need to be replaced-electrical problems. Acura dealer cant determine whether seatbelt and airbags are good because car computer is not responding!

Acura RL is a reliable car, fully equipped, great horsepower, all the bells and whistles, low maintenance costs, luxuriously on the inside and beautiful on the outside.

Experienced total steering failure. Extremely dangerous, apparently a more wide scale problem and they don’t seem to care people could die. Upwards of $3500 to get it fixed! This is on a 4 year old upscale vehicle (Acura TL). This dealer (Hertrich Acura) especially does not care after purchasing 6 cars among me and family. Car was impeccably maintained but if you don’t service the vehicle at their overpriced garage you can forget it. It does have a 109k miles on it but that’s a break in period for other upscale brands! Stay away!

My exterior door panels have warped 3 separate times and now the 4th time. Acura (2015 Acura RDX) has a defective material and now fails to stand behind their product. This has also happened to my 2016 Honda Accord. I know numerous people that own the same products and they too have warped panels. Acura will not stand behind their product. I am so finished with this company. I own 3 Acura’s and a Honda! I’m finished with them.

Just leased a 2019 Acura MDX Sport hybrid Technology. I am in love with it. The Active Damper suspension works amazing. Had a 2018 RDX Advance and the ride was not smooth at all. This MDX Hybrid just rides wonderful. I am getting 26MPG regularly, and I am not a light footed driver. While the infotainment is outdated - it sounds like it works better than the new system in the RDX. There needs to be LESS road noise Acura, and the interior dash and other surfaces need to be more luxurious, but overall this SUV is GREAT.

My name is Paul **. I am one of the many owners of 3rd generation (2004-2008) Acura TLs who are experiencing significant cracks in the passenger side dashboard, and resulting SRS indicator lights suggesting a potentially dangerous airbag problem. Most of us have contacted dealers and Acura corporate headquarters for assistance and have uniformly been told the parts are not defective and the damage results from normal wear and tear. We know this to be a lie and believe Acura knows it also.A small number of us have received partial payment as compensation, the majority have been rudely dismissed without any offer of help. Acura steadfastly refuses to admit the parts were defective at installation and, for years, has refused to make the needed replacement or repairs. This must end. I think Acura has been successful at denying our claims because they have been too fragmented to gain public attention. It seems that in the absence of popular and media pressure, the company has been able to conceal its bad faith and behavior. Its time to expose them.I suggest creating a common website or forum where those already and yet to be affected can post their complaints and condemn Acuras dishonorable conduct. Then we can gain wider and more focused access to a larger influential audience. It may not persuade Acura to act honestly and responsibly but it certainly can influence consideration of all Honda products. Our intent would not be to further injure the companys reputation; instead we will attempt to return it to responsive customer service. Please join me in getting this started by suggesting ways to establish direct contact with one another.

Acura offers a sufficient variety of models to suit every lifestyle (sedan, SUV, sport model, etc.). When I owned an Acura, I had the Vigor sedan model, which I absolutely loved. Their models are classically designed, and an old Acura looks just as contemporary as a new one. What I particularly appreciate is the fact that blind spots are minimized, reducing the need to stretch and crane your neck before changing lanes. Also, their upgrade and personalization options are comparable to those offered by other manufacturers of upscale automobiles. For example, on-board GPS, air conditioning, hands-off mobile phone, etc. The passenger capacity depends on the style and/or model of car selected. My Vigor sedan had standard seating capacity for two passengers in the front and three in the back.

At the beginning of this summer, my dashboard randomly started cracking above my steering column. The crack has extended all the way to the windshield and split off in one direction. Also the passenger side has started to crack around the airbag. An expensive luxury car like this should not have these types of issues. I love this car, but now every time I get in, I cant help but feel that I am driving a piece of junk.

Almost all sensors started to give trouble and the car froze on highway. Had to get it towed to Acura Service. Apparently, it was due to a bad Alternator that stopped charging the battery and that in turn froze all electrical systems like ABS, AWD, Power Steering etc. Alternator location is poorly designed - I was told an oil leak on the Alternator was the issue. It costed me $3000. After getting it fixed, I had the sensor trouble within 3 months again! Will never buy or recommend Acura to anyone again.

My dashboard started cracking around the passenger side airbag. My car is garage-kept most of the time, even at work! Its obvious that this a manufacturer defect and should be replaced! In one day, I saw 4 TLs with cracked dashboards! I dont think I will buy another Acura.

I will keep this short. We have owned 6 different Hondas and Acuras and this will be our last! We bought this 2019 RDX in October 2018 and the brakes have been squeaking loud since day 2. We have taken it into two different Acura service centers to get it fixed three different times since Dec 2018 and we hear the same thing every time “it is a known issue that Acura engineering is working.” How long does it take to fix this without a recall? Where is the buyback for this annoying and unsafe condition? nowhere to be found.A call to Acura customer service gets you the same place. After waiting two weeks for my case manager to really look into the issue, I was told to take the car back to the same service center so someone can look at it? I thought it was a known issue? I thought it was with Acura engineering? Oh wait, it is. The service center will change out the brakes and rotors but that does not fix the issue just wastes time and effort. Until Acura figures out how to treat customers right and work real issues with criticality, do them a favor and treat them like the brand they are...buy a Kia. At least it will be cheaper and still squeak.

Acura is a really nice car, has good quality and it drives great. It also looks great on the outside and inside. It has one of a kind color, has great features and no other cars have classy looking. You can choose from up to date technology and it has great choices for your lifestyle. In addition, it has plenty of room for passengers. I have SUV so I can fit my whole family. Theres a lot of room when I go to the grocery shop or store. Overall, its a great car inside and out. I love this car and I would buy it again. I would recommend them to anyone looking for an awesome car.

I have just recently purchased a new 2016 MDX and currently have 3100 miles on the vehicle. I have some major concerns in which I am very worried about. I just went to the local supermarket for a few minutes went back to my car and tried to start it up. The transmission seemed to be locked into place the brake was very hard and the car would not start. I tried to start the vehicle up three times and it would not move. Eventually I called my husband and he came down, got into the vehicle and it started. Yet when I reached my home the event started again. Also the transmission seems to be jolting as if it is going in and out of gear. Another concern is that when it is cold sometimes when I turn the wheel to the left, it is as if there is not enough fluid where it is very rough. I had a CRV before this vehicle with 90 000 miles and I never had an ounce of a problem. Yet I have owned Mercedes vehicles and Audis and I thought they were problems. I hope this MDX does not top the German cars.

I have a 2018 Acura RDX and its gas range display sucks. On an instance, I start from my office and it shows, I have gas range of 100 miles and after driving for less than 2 miles it shows gas left for 70 miles left. How come in driving for 2 miles I consumed gas worth of 30 miles? After driving on highway for few miles it moves up to 80 miles. How come after driving extra 5 miles I added more gas in my car? I understand it varies based on driving but how would I actually know how much gas I have in my car. It is extremely confusing and I think erroneous. Not sure how such system is considered as a better user experience by the Acura engineers. I think Acura should do a recall and fix this system for all Acura RDX owners.

There are sedans, that is what I have. Acura also has sports cars and SUVs. They are all similar but they each are sleek and attractive cars. They look sleek and modern. The colors are great, especially white pearl. The leather seats and wood on the dashboard are beautiful. The wheels are unique too. There are engine upgrades as well as stereo, heating/air conditioning, lighting, GPS and display upgrades. They offer satellite radio and cameras and parking sensors. Ive had some engine issues, I love the smooth ride though. The standard amount of people can fit in the vehicles. My car is roomy, no one has ever complained. There is good leg room as well. I fit 2 in the front and 3 in the back seat, even with a car seat back there.

My Acura MDX drives very smooth and has excellent gas mileage. It has wonderful features which assists in driving. The seats are super comfortable and have warmers or coolers in them. It has a great entertainment package which is great for my backseat passengers. It has great sound and I was worried I would have to replace the factory speakers, but it works and sounds great. But I wish there were more functions on the steering wheel to control everything, including volume, bluetooth functions, etc. The power windows could be a little faster when going down or up too.

Dealership totaled my car while in for repair and tried to hide it, they tried to pay me off not to leave reviews. 9/5/17 I received a call from the service department saying my car was involved in an incident at the shop that they had found that morning. I was told that they were unsure the extent of the damage at that time. I sent my mom down to get important papers out of my glove box as I was unable to get there. When she arrived, she found someone still working on the car and she opened the glove box to it full of water rushing out like a fish tank being dumped over. The next day I went down to the dealership to see my car myself and speak to management. We met with George who promised to bend over backwards to help me.I was continually pushed aside and treated like I was a nuisance. Once their insurance finally claimed it a total loss (over a week later) I then was left to do all the work, I had to fight for 104 days to get my car paid off. This was daily calls and emails and hundreds of hours of work. When it came time to get me into a new vehicle I was shuttled back and forth between salesmen (who were all friendly but couldnt help) and the 2012 that was comparable to my MDX was sold before I could get there to see it the next morning. I was hopeful theyd cut me a great deal on a replacement vehicle for all Id been through but alas all I got was a lousy $1000 off the price (something anyone could haggle down) and still paid over blue book, and 15% off floor mats and I had to pay for moldings to be put on to cover all the scratches on the passenger side. To get the $1000 off I had to fight for $250 of it and was told by Gene **, Fine if its a fight over $250 Ill do it just to get you done and out of here. He was incredibly rude to me and honestly I shouldnt have proceeded with the purchase of the new car especially since the only viable option was a 2015 MDX that now costs me an extra $150 per month and I had to start payments all over again.Once my car was paid I reached out to the dealership to try to work out some compensation for my time and losses like new tags, paying double insurance while I fought to get my car paid off, and interest accrued during that time. I sent a certified letter to George, and Gene called me in return, I asked to hear from George who refused to contact me and I never heard from again. I then put a complaint in with the BBB because I was receiving no response. George blank told the BBB they bent over backwards to help me and there was nothing more they could do.I then contacted Acura corporate directly (who were wonderful by the way) and they couldnt believe how I had been treated and they tried to help me. They arranged a call with the dealership which was between me, Acura and Gene. Gene again was not very friendly in his tone and took no responsibility for what had happened. His apology is, We are sorry this happened, and that WEVE had to deal with this. He finally offered me some compensation for my loses. $1000 with the stipulation that I leave no negative reviews and do not discuss the dealership negatively. And 3 years free oil changes (no way would I bring my car back to them).I refused his offer because I believe people need to know that while I was fighting the insurance I found out from their own tech and from their incident report I had to collect, MY CAR WAS ACTUALLY TOTALED 4 DAYS PRIOR TO THEM CONTACTING ME AND THEY TRIED TO HIDE IT!! Ive collected thorough documentation on all the events that occurred, and it is now my mission to warn people about this dealerships poor business practices. There are good people that work there that if they could have would have helped me more; these people are Bob **, Chris ** and Matt in sales.

I purchased Acura Care for my Acura MDX. The engine failed and it took 76 days to replace. Acura Care attempted to put a 60,000 mile engine back in my vehicle but I prevented it. They finally had the Walser Acura dealership install factory parts, but they delayed the process for two months. I am extremely dissatisfied with the level of customer service, care, and professionalism offered throughout this experience. IF I would have signed a forever discharge release, they would have made my car payment while it was in the shop. Since I would not sign, they withdrew their goodwill gesture. Acura, American Honda, Acura Care and the Walser Acura dealership left me very disappointed that a luxury automobile company would treat their customer in such a manner. If I could rate them lower than 1 star I would. I would not recommend purchasing Acura Care for your next purchase if you choose to take your chances with an Acura.

All their cars are nice, reliable power options, great inside and out, last a long time and they have family cars and sport cars depending on your needs. These cars always have looked good and seems to get better with time. The features have got better over time, better radios, better interior design and power everything. At the dealership you can customize your car with tinted windows rims, also custom colors you can change out the interior colors and you can add TVs. Depending on the model of the vehicle you purchased you can sit anywhere from a two-seater to a full-size family vehicle just depends on the preference of your family.

I’ve purchased a used 2005 Acura TL with 69K miles on it. At 96K miles the transmission blew out, it was a $4000 bill to rebuild the transmission. My AC compressor had to be changed. The tension pulley had to be changed. The battery dies if the car is not turned on daily or in cold winter months (I live in Houston, we don’t have severe weather). It has a new battery and the alternator is just fine, we never could establish what the battery issues were.The car will lock you out since it automatically locks, the mirrors shift while driving. The dashboard has cracks. I happily sold the car to a junkyard for $500, I just couldn’t wait to get rid of it. I maintain my cars regularly and only put less than 20 miles a day on it. I didn’t expect all these issues with less than 100k miles on it. Never getting an Acura again.

I own a 2006 Honda Pilot and 2009 Honda Accord with over 260,000 miles and no major issues. I decided to upgrade to an Acura considered their luxury brand and I am living to regret it. I have owned a 2012 Acura TSX for 4 years - kept up with routine maintenance and lucky me I have had issue after issue costing me thousands. I have had to replace the CV joints, converter, power steering control module and the transmission. Overall costs to date - $9500 and not done yet. My Hondas are still working and my Acura TSX - is constantly breaking down. Such a nightmare. Will never purchase another Acura. Buyer beware!!

I purchased a new 2021 Acura TLX on Dec 6th, 2020. Around 7500 miles the car steering rack started to make a noise. I recorded the video and sent it to my local Acura dealership (Vandergriff Acura). They said other Acura had the same issues and I need to get the steering rack assembly changed. The part was back ordered and it couldnt be fixed right away. After 4-5 months of wait the part was back in stock and Vandergriff installed the whole new steering rack assembly. The car at that point only had 14,000 miles. I took the car back to Vandergriff 3 times because the car wasnt going straight. The first time it was pulling to the left and the next two times pulling to the right. Ithen took it to another dealer in my area, Goodson Acura. They performed an alignment for free and said the issue is fixed. I drove the car right after and again the issue was there. The car keeps going to the left. The sensors in the car has be reset and still the car doesnt go straight. I contacted Acura Client Relations and Sue from CA called me back. She called me 3 weeks ago. She mentioned she will call me back and let me know if I can bring the car into the dealership. Three weeks in and reaching out to her three times already, she hasnt called me back. I am getting frustrated I have a new car and it drives worst than my 2021Mazda 3. I will never buy a car from Acura again. I will stick with Audi and/or BMW. The contact number for the Acura Clients relationship person is 1-800-999-1009 ext **.

2012 Acura TSX Power Steering System - On Thursday, I was driving back to work from my lunch break when suddenly as I was coming around a turn my steering wheel locked up and I immediately went into panic mode and could barely drive my car. I immediately tried to pull over and the Check Power Steering system light came on. I turned my car off and then back on and drove 500 feet back to work since the light went off. After work, I drove to the gym about 5 miles away and as I was driving again, it locked again. I brought it over to the Meineke next to the gym and had him keep it overnight to look at it in the morning. After he inspected it the next day and drove it, he said there was nothing wrong wear and tear wise on the car that he could see and to bring it to Acura. I brought it over the Acura in East Brunswick and told them my safety concern and did not want to drive this vehicle that clearly has something wrong with it that is out of my control. 3 hours later, I get a call saying that my power system steering wire went and I need a whole new system for around 1200. My car is 4 years old with 60,000 miles on it. After speaking with him and getting a price he told me that they would give me a rental car for free and that at any second the power steering system could go while I was driving. This is obviously a huge safety concern, there was no warning whatsoever and I was driving while my steering wheel locked up on me in a very busy area. I talked to numerous mechanics that said that that should not be happening whatsoever to a newer car with that amount of miles on it and it must be some type of defect. I decided to file a case with Acura because I do not feel like I am liable for this defect in their car. BTW I am still leasing and my warranty was up at 50,000 miles. When I went to Acura later that day to pick up my things and receive my rental car, they refused to give me one. I asked to speak with the manager and he said he needed to confirm with corporate Acura who I filed a case with to see if they will give me a rental. Well the next day they called and said that Acura said I did not deserve a rental car since I do not get my service done there. So I called corporate Acura and they were closed and called back the dealership and asked who they spoke to and the rep said that the manager had a personal number. I have not been to work in three days, was told I would know something yesterday, but the manager was off yesterday and now I am told tomorrow a case manager will come look at my car. This is unbelievable. I am refused a rental car after paying my monthly payment for this car for the past 4 years, I was driving an UNSAFE car that has some type of defect, and I am getting false information from the dealership and treated poorly and when I went to the dealership yesterday to get my EZ pass out of the car, it was unlocked and no one even looked twice at me that I could have been just going into to some random persons car. I am looking into an attorney if they do not cover this in full.

I am writing this review to improve this service. It appears that only the people who have had trouble with their Acura vehicles have left reviews. Think of how many people own an Acura. Hello people. This is only a handful of owners. I am sure there are just as many complaint with any other manufacturer. Here is a better idea. Lease your vehicle before you buy it. If you dont like it, and you bought the malfunction/replacement protection plan, you arent out anything. It sounds like most of these people are just ignorant, and like to cry about something they were too cheap to buy. You people bought a luxury vehicle. Buy the protection plan. It isnt that expensive. If you bought the vehicle, buy the protection for it. You obviously have the money. I just got my first Acura, and I feel you are just trying to scare potential buyers, because you had problems. I love my car. It is the best car I have ever owned. Its comfortable, stylish, has plenty of space, a V-tech engine, heated seats, GPS navigation, all leather interior, power everything, moon roof, and it handles like a dream. On top of all of that, I have their cheapest vehicle, an ILX. I have only had it for two weeks, so my opinion might change, but as of right now, you people sound like spoiled adults who have always got what they desired. Why did you buy it? I tell you why. You heard they make luxurious vehicles that run forever. Why have you heard that? Because they are made by the same people who make Honda, and everyone knows Honda makes great cars. If you want to whine, buy something else. You wont hurt their business. Buy a cheaply made Mitsubishi or Hyundai. Quit trying to ruin peoples driving experience, because yours was.

I bought this car new in 2005. Having owned 5 Hondas over the previous 25 years I was sure I was buying a quality vehicle. I could not have been more wrong. The car engine is sound and runs well. But, the car is falling apart around me! *. 2 years in the silver metal covering on the driver door handle began to bubble.*. 2 years in the black trim that surrounds the outside windows began to peel. I took a hairdryer to it and peeled it all off revealing a nice shiny silver edge. So those were easily fixed by me and everything was well. Then year 5 happened and it has been all downhill since. *. Leather seats began to crack and tear. *. Seat warmer on drivers side no longer works. *. Navigation system went down. *. Battery consistently dies if not driven for 2 or more days. Batteries have been checked and rechecked by 3 different companies. *. Dash computer is dead. I cannot set the clock. Every time the battery dies the clock resets to a different time. Bluetooth gone. *. And then we are driving down the road and Im in the passenger seat and I see something move on the dash. I look closer... ITS CRACKING!!! It split from the window all the way down to just above the glove box in about 30 minutes. It has since split on the drivers side.*. Poor quality paint.We are two women in our 50s. We have had this car detailed every year since we bought it. It does not sit out in the sun very often. We own a 1998 Subaru Forrester with leather seats that it showing very little wear and tear and has 80,000 more miles then the Acura. Both cars have been well maintained and cared for. The Acura cost $20,000 more than the Subaru. Our nephew still drives our 86 Honda Accord, it has had an engine and transmission replaced and has over 300,000 miles on it. The interior looks better than the Acura. We thought we were buying a luxury sedan. I am embarrassed by this car and very disappointed in its quality. Too bad because we were loyal Honda owners for many years, NO MORE! Im buying a Subaru Outback next time.

Worst decision I have ever made!! I purchased a 2014 Acura MDX a year ago. The Heater in this car is absolutely awful! I live in Minnesota where below zero climates are very common. I try warming up the car (Heater on HIGH, Blower on HIGH) nearly 15 minutes in advance of driving it only to find the cabin temperature at about 50 to 60 degrees at best. While driving for at least 45 minutes, again, heater and blower on the highest setting it is still cold in this car. The driver side temperature is the worst. My feet are never warm. Ive noticed cold air coming in from the outside below by the Gas pedal, so the outside cold air flowing + the minimal warm air that is blowing from the so called heater = NO heat at my Feet!! Clearly a void in the design of this car. Ive also noticed when the car is idle at a stop the heater basically shuts down with only cool air flowing from the vents. Only when you accelerate the heat starts flowing, making it nearly impossible to warm up this car.Ive taken the car back to the dealer a half dozen times with no solution. The response I received from the representative last week when I returned with the same complaint was, Ive heard the heaters in these cars are not the best. Really??? It didnt occur to me when I purchased a $50,000 dollar car that I should be concerned if the heater was sufficient. I am so disappointed with this car. Really the only solution I have now if I want to be warm this winter is to sell this car. I can assure you the next car I purchase will not be Acura, Never, Ever!!!

I have had three Acura vehicles. The first two vehicles were of good quality, but the third is terrible. From the beginning Ive had problem. Ive only had it two year, but there are numerous small issues like a bluetooth system that does not work properly, a sound system that is intermittently tinny, windshield wipers that do not function on auto, and other similar small things. I have also had to have the car in for a major repair to the engine because a valve got stuck open. It shifts gears with a significant clunk frequently. And the parking sensors in the front have now been replaced twice because they start beeping at empty space. I have had the vehicle at the dealership multiple times, but because the issues are intermittent, they cannot find them and therefore cannot repair them. I have now talked to customer relations at corporate Acura multiple times, only to be told that because the dealership cant find the problems, corporate wont do anything. So now Im stuck with a vehicle that doesnt perform correctly, they Acura cant fix and wont take back.

The ILX is a nice small car with good electronic features. The TL, TLX and many other Acura models have very nice exterior and interior designs and it isnt too small or too big and has nice seats that arent easily damaged. The cars work very well and have great helping technology. The upgrade options are very good just a little pricey, the upgrade includes extra things for the car to make it look and perform better which adds onto an already great car. Acuras are very good for family, you can fit 5 people in it which is a good size, there is enough space to take little road trips.

We have owned many vehicles and we decided to give Acura a try mainly because we liked the body style and Hondas reliability. Worst mistake we have made in a long time let alone a very costly one! The car performs alright but the $5000.00 upgrade for the technology package is a sad story. The dealership along with tech experts there can barely explain its functions. Been there several times after reading the limited information in the manual and each time it takes three of these geniuses to solve one issue. They say to play with it but if trained personnel from HONDA CANT do it how is the consumer supposed to? Very unfriendly compared to other makers. Dont make our same mistake.

Acura RDX 2019. I bought my RDX in Aug 2019. The brakes immediately were squeaking. I thought because they were new it had to be broken into. At 4000 miles I couldnt take it anymore bought to acura and they replaced the pads and rotors. A month into it here I am again. Now they claim its a known issue and it cannot be fixed. How can a 40000 + car not be fixed. They expect me to drive this car with these embarrassing brakes making noises. Shame on acura. They are a disgrace. I have always had a Lexus should of never switched. Worst mistake in my life. Acura cannot shine their shoes.

I have had Acuras since 1987. Most reliable car ever had. And, when there was a problem, both dealer and Acura resolved issue to my complete satisfaction without any hesitation or reservation.

Honda Acuras are designed like a luxury car but with a reasonable dollar sign. They ride smooth. The 2008 Acura is compact but sporty at the same time. Its fully loaded, remote start. The color is a deep dark green, with the softest caramel colored leather seats. I love the leather seats. Its a sleek little sedan that looks sporty. I like how when driving, it drives so smooth. Its comfortable for long road trips and has the best gas mileage. But I might change how the cup holders and console are situated. I dislike how the memory setting for the seats work. It memorizes by size not by number. So I program the seat for me and it always goes to my husbands setting first because he is the bigger setting. I am programmed under number one, and he is programmed to number two. I still have to go through his setting before go to mine.

After 5 years of being a faithful customer, when I bought out my lease the numbers were all over the place, I suspect intentionally. I suspiciously could never find a clear summary of the payoff amount, taxes charged, and all other fees on my account, and when I called for them to clarify they didnt seem to know. I was given a payoff amount, but a higher amount was deducted from my account. Not ok.When I received the signed bill of sale and title it showed that theyd taken almost $1400 more than the bill of sale said I should have been charged. I immediately opened a case on the transaction with my bank and call Acura. It took several weeks before they got back to me and when they did instead of apologizing and fixing the problem and refunding my money, they dared to argue with me and give me attitude. They admitted they made a mistake on the signed bill of sale so they wanted to send me another one for a higher amount. Every time I pointed out this was their error and not really my problem she corrected me with the word typo lol, and then went so far as to accuse me of trying to take advantage of a lower price! I couldnt believe what I was hearing. Aside from the fact that the bill of sale was binding, I explained I already used it to transfer the title and other things, so theres no going back now...She still just argued and accused me, she even said I should have called them to verify the bill of sale amount! Even though the Bill of sale is binding! What world is this? Honestly their defensiveness makes me wonder if this wasnt all an intentional scam. If it was really just an error then when the shoe is on the other foot and they stand to lose money, they really wont stand for it, will they. Funny how that works. Even when I told her Id already spoke to a lawyer she still got defensive and argued with me. There is no point even talking to them obviously they will not fix their problem, I regret ever buying from Acura. Check and DOUBLE CHECK ALL your numbers with them (especially sales tax!!)

Luxury car is what they call it, more like CRAPPY car! I have a 2013 RDX. Few weeks after purchasing it, it started to have break noises. 3 years later, its still an ongoing thing. They cannot find a solution to it. When I simply asked the service team what they can do to stop it, they simply said its not going to stop. I have been in and out for the same problem that never goes away! Its very frustrating and scary to think that it could be a safety concern! Client relations is also one sided! They dont listen to you because to them, its the service team thats right. Screw this company! Never gonna buy a luxury car again! You do not get your moneys worth and no peace of mind driving it!

I contacted Sons Acura in Morrow, GA. My 2011 Acura TL would not start. Unsure as to what it could be, I contacted the dealership (this is my 2nd Acura TL from this dealer). The receptionist stated that at 6:03, there was no one to assist me with a service question. I then asked for someone in sales to assist. I explained that I was stranded with a 2 months old. She stated, Oh well. She didnt know what to do. I hung up and contacted the Acura dealer in Atlanta Ed Voyles. I spoke to a Jimmy **, the service manager. He asked me questions, figured that it was my battery, gave me the number to roadside assistance and called me back to make certain I was helped. He was the best. I will no longer have my Acura TL serviced at Sons Acura 7060 Jonesboro Rd Morrow, GA 30260-2905, 770-968-5252. I will be going in to formally file a complaint.

I have bought an Acura ILX July last year and in January the transmission broke! February they had to replace the battery twice, in March they had to replace the starter... and today the car would not start. I have been trying to talk to Acura saying that the car is beyond repair and that I dont need a buyback, only give me car that is not a lemon... the case manager keep saying that he is trying something but cannot guarantee anything!!! So I would not recommend anyone to buy an Acura, specially ILX.

Acura RLX - DO NOT BUY THIS CAR!!!!!!!! I bought the car because it says it gets 20/24/30. I get 15/19/25. Acura Relations - LOSERS - says sorry there are many factors in what your car gets. I put premium in it; drive the speed limit, have an empty car yet it gets 5 mpg less. I will NEVER buy an Acura again. Unfortunately I am in a three-year lease or I would get rid of it. ACURA HAS LOUSY CUSTOMER RELATIONS - dont buy this car or any Acura for that matter.

Very luxurious ride without the highest costs. Has all the “bells and whistles“ you’d like in a luxury vehicle. Only downside is the cost to upgrade to a tech package that includes built in navigation pkg as opposed to CarPlay where you have to have a good cellphone service.

In March 2014 my 2009 Acura TSX battery died after work while running errands. I have the Acura Care extended warranty and contacted roadside assistance to come give me a jump start. Acura Care was great. They made sure I was safe, and got someone to me in 20 minutes. The guy told me my battery terminals were corroded and my car may not start in the morning. Knowing I might need a jump again in the morning, I woke up early to see if my car would start. No such luck. I called Acura Care again to see if they could come jump me so I could drive it to a dealership. Apparently they have a 7 day rule where only one type of service can be utilized. I asked them to tow my car then. Tow truck guy refused to tow it and jumped it.Now gets to the meat and potatoes of my issue. I get to the dealer around 7:45 and tell the service guy Im having battery problems. He pops my hood, tests my battery and says Yep you will need to buy a new battery. I point to my battery and say It says right on it, in two spots, 100 month warranty. My car is obviously not 100 months old. He begins to tell me that the warranty only applies to batteries I purchased. Now Im getting angry. I tell him, I did purchase the battery, I purchased the battery when I purchased the car. He then tells me, The battery CAME with the car. I respond with, Listen, I bought the battery when I bought the car. I own the car. I bought the car, the rims, the seat, the engine, the fluids. I bought it, I bought ALL of it!!!!! Im now extremely angry and waving my hands. The service guy tells me to calm down so he can get his manager.Mike the service manager at Rick Case Acura of Fort Lauderdale tells me the same story as the service guy. That the two stickers on the battery mean if you replace your battery you get a 100-month warranty, but the warranty does not apply to batteries that came with the vehicle. They are under the 3 year/ 50,000 mile warranty. I tell him what Acura is doing is extremely deceiving. They are putting multiple stickers all over a battery claiming a 100k warranty, when it doesnt apply to me since I didnt buy a replacement battery. Acura should provide different batteries when the car is sold, than when it is replaced. He agrees, says it is the root of a lot of problems with customers and offers to comp the labor of replacing the battery (Thanks for the $25 comp for 2 minutes of service).I then mention my battery terminals are extremely corroded and I will need a new cable. You can get this cable and terminals at the auto store for $4. He agrees and says its cracked and will need to be replaced. I was now running late for work, and asked if someone could drop me off 15 minutes away. I head to work where a couple hours later I get even crazier news from Acura. I will also need to replace my battery harness, which is $400 and has to be special ordered. I am baffled. I knew I would need to replace a cable, but a harness? And a harness is $400???? The service guy tells me it is connected to the terminal cable and corroded all the way through. There is absolutely no work around, and I will need to purchase the battery and new harness to get my car up and running again. I remind him that I have Acura Care Extended 100,000 mile Warranty and to see if the harness is list. He calls back a few minutes later to tell me the harness is NOT part of the warranty. I tell him A harness sounds like it SHOULD be a sturdy item, that supports another item, and shouldnt break. Whats the problem here? He tells me the battery was leaking acid all down the harness and it is no longer usable. This all stems back to Acura and their ** DECEIVING, lack of customer service and living up to their promises. I had to shell out over $600 for a bad battery. A battery that lead me to believe it had a 10- month warranty. I will NEVER buy another Acura again. I loved my car until this incident and their lies, fraud and failure to live up to their advertisements came to light.

Acura has lots of options, example: leather, sunroof, power windows and doors, variety, pleasing, very time consuming, aim to meet my needs and desires. The car has sleek design, fuel efficient, economical, attractive and amazing color choices. Very friendly and aimed to meet my needs as well as my desires. Also, I was able to choose if it had a sunroof or spoiler or power windows, power locks, gas mileage, two door, four door, anti-lock brakes and also many color options. But, my car has very minimal storage capacity. Glove box was on the smaller side than I prefer. The two-door model was very lax in back seat room.

Its high class. Not a lot of work needs to be done because of the quality of the car itself. It offers Integra which I had myself. Then you have the sort ILX and MDX. Its a lot of sporty type cars with smaller engines to save games. It has different models. For example the base model is like an normal car, maybe power windows and a standard stereo. Then you have the different packages to go along with the car. It goes like any other car that a person would buy. Basic and then upper class and then the middle affordable one. It depends what you can buy on your budget. But if you are looking for space these cars are probably not the ones you are looking for. Maybe good for two or four people. But if you are looking to have more than four, dont even think about adding another person inside.

Looking for others that own an Acura with similar issues. The paint on both the front and rear bumper of my 2017 Acura RDX ripples. Sub-standard plastic in the bumpers or new water base paints cannot stand up to the sun?

With a variety of models to choose from, I have found Acura to be the car for me. Their cars are designed with a sleek look, are fuel efficient, and are safety tested to ensure that the vehicle is road ready and safe to drive. In my car everything is digital and easy to see. Not only will the cars appearance draw attention, the inside was designed to provide the customer with a sense of pride for owning a Acura. Plenty of leg space to provide comfort for the driver and all occupants who ride along. With a sleek and sexy design these cars should be the most cost efficient vehicle on the road. I believe there is a body style to fit anyones preferred taste in appearance.

Acura RL is very reliable and comfortable. Great performance and great car for a long trip. Have 155k miles on it with no serious problems. The SH-AWD with torque vectoring make it ultra stable on snowy roads.

I have a 2010 MDX with Parchment leather seats. The leather is lighter than my last MDX (which was also Parchment leather seats) and picks up dye from clothing and requires cleaning constantly. It is also impossible to get them completely clean. Service Dept has no answer and was trying to blame me, I think its a defect and the seats should have a better quality leather so this stops happening. This is an Acura!

I had the four door base model with few features other than the standard package but it felt luxurious to me. The stereo system sounded great. The car felt well put together by the manufacturer. The heating unit was quick to respond after startup. I had the black and when it was polished up would look great at night against the street lights. The all wheel drive made it great for cruising around. I really liked the radio interface. The backseat was also very roomy. I once had three friends in the back for a four hour trip and they were able to survive. There was enough room to make it comfortable.

2016 Acura TLX only 69000 miles noise coming from timing belt, after taking to dealership the dealer came back that they don’t know what happened but the noise of coming from one of bully’s rubbing on the cover /camshaft so they will be installing a SHIM, what kind of repair is this? A 2016 acura cover under till 70K warranty. The dealer come back and said this will not be covered even though they will be taking the timing belt off and installing their SHIM. Called Acura. 3 hours on the phone and all they did and will do is give me the run around. Very disappointing with Acura.

We have an 03 MDX with 130,000 miles. We have already had trans replaced a little over a yr ago and last night it went out again. No warning signs, nothing. Driving 35 mph and the tachometer went to 4500rpm and we coasted to a stop. I did see the D5 light on dash, that tells us which gear car is in, was flashing. We simply can not afford to fix this again. We will never buy Acura again, and will tell all our friends to stay away from them. Even if I do find the means to fix it, it will go up for sale immediately, and I will be looking at Chevrolet for replacement vehicle.

I purchase an Acura RDX 2017 in Dec. 2016. There is a whining sound when I drive around 60 km/hr. This is quite annoying especially since this the average speed when driving in residential areas. No one seems to know the cause of this sound. Has anyone else experienced this annoying sound. Acura will not give me a replacement vehicle and I only have 588 km on this car.

This is my first time owning an Acura. My experience with it is a positive one. I love the all the features of the Acura, I enjoy driving my newly purchased vehicle. This vehicle is a luxury suv. It has navigation, XM radio activation, a sunroof, an awesome back up camera, and other amazing features that cater to the drivers need. But I would love for my suv to have a hatch that is motion sensored on the bottom of the car though, so that I can open to back hands free.

Super dependable car and have never let me down. The gas mileage is super good for long rides... love all of the different styles and brands this car have to offers. And very spacious. I would recommend this car if you have a large family of at least 5. Lots of storage and very comfortable seat to ride with joy and peace. The passenger cap of mines is up to six people to sit. And another great thing that I like about it is that there still leg room to move around. The car that I have is more like a crossover and thats the great thing that I like about it the most. Also it came fully loaded, with seat warmers and a 6 disc DVD players.

TL I just bought a few days ago, but when I drive home the next day was found to have oil and water fluid drop on the ground. The problem; How do you sell defective car to me, it makes me very angry. I work busy, but also the release time to service with you pull, a push, everyone wants to escape. How to dont hide when pay.

Acura almost put the highest quality in their vehicles. They have models such as Acura MDX, RDX, and many more. The appearance is very stylish and the features are great. They come with the latest technology and everything to make your drive comfortable and safe. The upgrades are always top notch and I never have to worry about the quality. The personalization options are the best I have seen. I love being able to customize it the way I want. The passenger capacity is definitely the best. Always enough room for my passengers to have a comfortable ride. I dont have to worry about leg room. Im very satisfied with the look, performance, price, safety and much more.

The brands that this car offers are RSX, TSX and many other styles that are cool, efficient and reliable. I personally like the Integra cause it is sporty and fast. The car has many features that arent new but are what a vehicle needs and its very comfortable. I highly recommend it to people who like JDM. There are many modifications one can do with the Integra from engine mods to the interior. There is room for 8 people in the back because Im Mexican and Mexicans can fit 30 people in a mini van with no problem.

On June 8, 2012, I took my car into Acura of Milford, CT for an oil change and check the AC which was not working properly. All was done or so I thought to thetune of $304.52. I brought the car home and after a few days, my grandson, who is going to school for mechanics, said my car was leaking oil. He checked it out in my garage and found that the oil drain plug was stripped and that it did not tighten properly and needed replacing. This should have been caught by the mechanics at the Acura dealership. This cars previous owner always used the dealership when anything had to be done and I have followed in her footsteps taking the car to be serviced there also. I am indeed dissatisfied and will think about taking my car for an oil change next time I need it. On top of this, I was never told the oil drain plug was stripped. If I had been told, it could have been replaced.

My Acura is a 2012. It started as a lease but I liked it so much I kept it. I have 87000 miles on it and have never needed breaks. There is no rust on the car anywhere. I bought the insurance in case anything went wrong... It appears I wasted my money.

Acura was useful and satisfied my needs. It was small nice and interesting enough so that I could fit inside and feel comfortable. It has enough seats so I could fit my brother, father, and mother. It is roomy enough to not feel stuffy or claustrophobic for myself and others. The radio, and the air conditioner worked and I cant really complain about it. I usually try to get a guided positional satellite receiver because I get lost a lot in my drivings. I would recommend this brand to anyone who wants to try it and I hope that you will consider trying this brand just like I did.

Just a heads up to advise one more dissatisfied Acura owner. I have an 02 CL with less than 61K miles on it. I have maintained the engine every 5K miles using only Mobil 1 synthetic and did a complete change out of tranny fluid at 47K using the recommended Honda transmission fluid. The other day I was driving down the 405 fwy in L.A. and the transmission surged (as in threw me forward in the seat) as though the transmission decided to drop into 1st gear and then back up to normal RPM range again. I knew something was really screwed up with the transmission so I maintained a constant speed until I got to my exit 4 miles down the road. When I exited the freeway, the transmission started revving up and down trying to find the correct gear, slipping along the way. Obviously something was wrong and I only hoped the tranny would last long enough to get me home.I contacted Acura Client Relations to see what concessions they might consider relative to repairing a meticulously maintained transmission with only 60K miles on it. I was advised to take it into an Acura dealership to have them diagnose the problem and they would consider the matter after further assessment. $150 later with no technical diagnosis other than a yeah, its screwed up and a $6800 estimate, I called Acura Client Relations back to plead my case. I was advised my Client Relations that the recall extended the warranty mileage to 100K (I think) but the age of the car was outside of their warranty period. I suggested that I could understand their not covering the stitching on a seat or crack in a dashboard but time shouldnt affect the functionality of a maintained transmission.To cut to the chase, Acura would not consider any compensation in this matter given the warranty period. When I asked them why they would direct me to pay a $150 diagnosis fee if they had no intention of picking up any of the associated costs, they said that if the problem was related to the 2nd gear recall they might consider sharing some of the expenses associated with the repair of the transmission but that would have to be determined by the dealership. I was denied even the $150 diagnosis fee they had directed me to incur.My issue is the complete denial of Acura assuming any responsibility for a premium vehicle meticulously maintained with a history of transmission problems. Acura obviously doesnt care about their customers or they would have at the very least offered to pay the $150 diagnostic fee I was directed to incur. The transmissions have had a sordid history of breaking down and you might expect some sort of compensation for a car with so few miles on it. Can anyone advise whether having the transmission rebuilt (outside of Acura with a quoted estimate of $2500) would assure a more reliable transmission... one that might last another 40K to 50K miles, or should I just bite the bullet and sell it for parts? One further question - can anybody refer me to a reputable transmission rebuild shop in the Los Angeles (South bay) area and how much should I expect to pay?

My 2011 Accura MDXs GPS system is often inaccurate, provides misleading direction, and is a logically inferior product. Since purchase, my GPS has often taken me on wild chases in the wrong direction, gives misleading information as to the actual direction of the destination, and continues to offer business address options for businesses which have closed more than 8 years ago, despite the fact that a 2012 mapping system was purportedly installed in my vehicle just last year. Everything else on the vehicle is great, but the GPS, because of the foregoing is virtually worthless. Yes, 60% of the time it works well, but that is not enough to trust when accuracy is important. In addition, there is no one to whom one can complain at Accura since there seems to be a stone wall between the manufacturer and its customers. The dealership knows little and offers little on this issue, except to replace the bad map with an equally bad one.

I have the Acura TL model, which is a sedan. Theres an Acura MDX which is the sport utility vehicle and also the Acura LX which is the full sedan. This car is so sporty and cute! Its definitely an eye catcher! It is mid size but has plenty of room! Its interior is cozy yet roomy! It has a navigation system if recommended and the style is superb! On the Acura TL you can add a rear spoiler which gives it more of a sporty look. Also you can add a navigation system with satellite radio available along with roadside help availability! The passenger capacity is suffice! There is plenty of leg room whether your short or tall, small or big! Your seats are also adjustable so however your comfortable, this car makes it easy!

2014 acura mdx - Unusual engine noise when idling. It started in March of 2015. Took it to dealership. Was informed that it common noise to mdxs. However, when I bought this mdxs new there was not this unusual noise present. So acura has no fix for this problem. Others have reported similar noise. I believe that a class action lawsuit against acura will have to be taken for them to fix this problem.

My first warranty ran out. I am so barraged with phone calls about extending it I chose not to pursue another one. The calls are a constant irritation. Besides, after 100,000 miles with no problems I’ve already gotten my money’s worth.

I own a 03 TL. I purchased it used back in 2006 with less than 42,000 miles on it. About 7 months later, I had issues with car skipping gears. Took it to the dealership and was told I needed to get my PCM, 2 engine mounts, and transmission replaced. At this time, I had only 53,800+ miles. Had I not bought the extended warranty, I would have had to pay for the PCM and engine mounts to be replaced. Now fast forward the 2014, check engine light is on as well as TCS. Had various places check it out and they told me it appears to be a transmission problem/torque converter clutch solenoid issue and to have the dealer check it out. I was hoping that it wasnt that. They tell me my transmission is pretty much shot. Im like, seriously? Im just now getting over 173,300 miles and my 2nd tranny has failed? Very disappointed. Acura knew about these problems and they should be held responsible for this. People cant afford to replace things like that every 100k miles or so. That should not happen. Needless to say, I will not be owning another Acura.

It is very reliable, holds the road well, they run forever and ever. Its very comfy to drive or ride in, and it has all the options I like. I have had several different cars through the years (drove several types through my job as a repo agent), but as far as dependable, good gas mileage and feeling safe driving the Acura is honestly one of my favorites. If you maintain them they will run forever. My last Acura had 247, *** miles on it when I got rid of it and the young lady that now owns it is still driving it around...

Acura has a wide variety of coupes and sedans. As well as the SUV if thats your preference. You can drive off the lot in a family car, sports car, daily driver, or work truck. The color selection was great. They had plenty of features and amenities for every kind of driver. They had big and small cars, and chrome rims and alloy hubcaps. No matter what you wanted in your car they can fulfill your need. For the older customers you can get a backup camera. Acura offers a good selection of stereo upgrades as well for the music enthusiasts. The coupes didnt have as much leg room as the sedans or SUV so they were a bit cramped. Other than that, they were quite roomy. If you are a larger person or got a big family then stick to the larger cars.

On 6/23/10, I experienced transmission failure from my 2002 Acura MDX and brought it to an Acura dealership. I was not informed of the recall issued 4/15/04 impacting transmissions for this year and model and was quoted for full replacement. Therefore, I had rebuilt at another facility due to cost at Acura dealership. Then on 8/14/11, I was traveling back from a trip and my transmission locked up on the highway almost resulting in a crash. I had to have the car towed 215 miles back to the transmission shop that serviced the vehicle. After further research, I identified that this issue was a result of the gear shift becoming too hot at a high speed, causing the transmission to grenade inside. This was exactly what is described as the defect consequence in the recall information. Due to the faulty transmission design, an additional jet oil kit is needed in order to ensure the transmission functions properly to allow fluid to flow through the transmission and dissipate heat. I placed a claim with Acura product services because both transmission issues were due to overheating of the gears. They denied my case and did not even contact the two shop references verifying both transmission issues were a result of this.