The m30 is a wonderful car that was built in very small numbers based on the chassis of the Nissan Fairline. It was truly a great white whale of a coupe that was a joy to drive. Its medium sized, with a hard top, the seating was optimized and did not have a lot of room in the back. But the seats in the back seemed to be included as part of an afterthought and the trunk was large and it seemed much larger than it really was. Ours was decked out in leather and was very sporty in contrasting brown highlights and the stereo worked well, much better than expected for a high-end car.

We paid for a wear and tear protection package with our lease at the Fort Lauderdale Infiniti Center. Now they are closed and Infiniti USA wont honor it and wants to charge us twice for that. Buy Toyota. We never had problems with Toyota.

This sport model has the thinnest tires that go flat constantly. In the first 18 months of my lease, I have had 5 flat tires costing $2,500. - Infiniti will not honor their offer of $1,000. To add a tire protection package to my lease. They are a TOTAL Scam of a company and have lost me and my extended family as Infiniti customers.

Duped by Infiniti. I purchased a brand new QX80 from my Houston dealer. The car is fantastic. At the time of purchase I was clear that I was likely to move to the UAE after a year or so. They assured me that my vehicle was fit for export and that the UAE Infiniti dealer will take care of me. Lo and behold, I arrived this Jan with my QX80, and the local dealer washed their hands off me, claiming the vehicle electronics is completely and that they will be unable to service or diagnose any issues with the vehicle. I feel my $90k is down the drain. Really disappointed! To make things worse, I wrote to both Infiniti USA as well as Infiniti ME. The US palmed me off to the ME office, and the ME office was not at all responsive. I will ensure to continue using every opportunity to discourage anyone supporting the Nissan and Infiniti brand. Shameless thugs!

They have a very good selection of vehicles, plenty of stylish, good looking vehicles to choose from, with a variety of colors also. The vehicles have very good upgrade and personalization options as well. You can personalize them to fit you and/or your needs. With the latest in technology options. And they have many vehicles with different passenger capacities to fit anyones needs. Im happy with the passenger capacity of the vehicle I got. Theres plenty of room for all my passengers. Im also very happy with the appearance and features of the vehicle. Its a very stylish, sporty car. The features are good also very up to date with the new technologies out there.

I have changed my car battery 3-4 times for the past 7month. My battery kept dying and if a car (G35/03) is not in use for one day, the car wont start! The A/C starts on its own to the max and it doesnt allow me to stop it. The radio doesnt work at all and CDs got stuck in the CD player for almost one year.I have read other forums which surprisingly, other people had same issues. Therefore, I am urging the Customer Affairs to please, please take this matter seriously since the battery drainage is connected to the wires. You can imagine if something goes wrong with the wires, what would happen to the driver? This is a safety issue.The Miller Infiniti dealership told me that the stereo system is an Infiniti issue and they knew about it. Im quite surprised that the manufacturer knows about the wiring issue and still failed to do something about it or make a recall. There are many costumers that were told that the battery drain is a result of amplifier and radio wires.

I purchased a 2015 Q40. 4 months into the car I hit a pothole and my air bag deploys. I spoke to their corporate office and apparently a pothole can make your airbags deploy. I had to come out of pocket to get the car fixed. They did not want to help me with anything. No rental, no loaner car. My car has no cosmetic damage on the body. 3 weeks after the incident after I file a second complaint they ask if they can inspect the car. Their customer service throughout the entire time was horrible, they were rude every time. I will never again deal with Infiniti/Nissan. They sell you crap and expect you to just suck it up.

Submitted an inquiry on Wednesday, October 21, 2015. On October 22, Lauren, Regional Manager over the dealerships in my area responded to the inquiry by calling and introducing herself in a voicemail. I have returned her call and left messages three times on October 23, 2015 and no response. Come on Infiniti. I need help desperately! It appears that Lauren called to introduce herself by phone to enable her to say a call has been made, but she is not really trying to connect with me. At least thats the way it appears. I have a serious issue and I am not hard to get a hold of. It is unacceptable that Ive got to go an entire weekend without having spoken to anyone and my vehicle remains in an immovable state. I have taken my car to two (2) Infiniti dealers and currently it sits in downtown Chicago at the Bermans dealership. Orland Park Infiniti initially had my car, but they say they are unable to fix it. HOW IS IT THAT THE COMPANY THAT MAKES THE INFINITI CANNOT FIX IT?

I have a 2005 Infiniti fx45 with a blistering/bubbling dashboard. Contacted Infiniti, they say they no longer can fix the problem because they send a notification to all the owners back in 2010 and the warranty was extended until 2013. My Infiniti was purchased on 2010 and I was never notify of this issue. What can I do?

I purchased my Infiniti G35 at Glenn Nissan in Lexington in 2009 with roughly 30,200 miles on it. I purchased it as is. Two months after the purchase, I started having problems with the vehicle. I immediately had to replace all serpentine belts in the engine, replace the rubber lining on one door because it kept coming loose and was finally too stretched out to re-glue, replace lights in the vehicle that keep burning out, replace my drivers windshield wiper several times/year because it’s bent and shreds the wiper. I have had to replace the tires twice due to flat spots. I am leaking oil in the engine and now need new gaskets and O rings. Every time I go through a car wash, the water leaks into my trunk badly. I can find up to an inch of water where my spare tire is at any given time.My airbag light is on and needs a $1,200 fix due to what they assume is a broken clock spring. My tire pressure sensors are broken and now the key fob isnt working (according to Infiniti, the car isnt recognizing the key fob signal) and will need a whole new computer system. I pulled the Carfax report and noted the car had sustained flood damage and had been issued a rebuild title in California. I met with Infiniti and the dealer told me the Carfax report must be wrong and that all of the issues I have had with my car are normal wear and tear. The dealer then proceeded to contact the KY Department of Motor Vehicle and told them to remove the incorrect Carfax data without my permission (I am the owner of the car) and they indeed did remove the information.My Kentucky title is clean and I am in the process of trying to obtain the California vehicle history of my car. I contacted consumer affairs at Infiniti and they said their records reflected my car had sustained flood damage and had a rebuild title. However, Glenn Nissan in Lexington has declined to address my issues, and only to cover their own behinds. Im not even sure what I should do next. I will never buy another Infiniti again.

I bought a new M35X in 2010. I live in Ohio and I bought the AWD version to drive more safely in our winters. The car came equipped with Goodyear RSA tires. I bought the car in April and everything was fine when on flat dry roads. If there were uneven surfaces the front end trembled. When wet, the car had no traction despite being AWD. In winter, it was dangerous to drive and tended to rotated when on ice or snow. It had no traction. I complained to the dealer, Infiniti of Columbus, about the problem and after a test drive, they said nothing was wrong. I tried again, explaining that the car could not accelerate in the snow even with traction control on and would go into slides at slow speeds. The dealer was no help so I complained to the next level. The short of it is that the manufacturer did not care. The Infiniti representative said everything was normal. I started reading message boards and found that others had the same problem. The solution seemed to be tire replacement. The message boards suggested Michelin Primacy MXV4 tires. I tried once again to get Infiniti to do something but was turned down. I purchased the MXV4 for this winter and it solved all of my traction, steering, and trembling complaints.I know there are other 2010 M35X owners suffering the same problems. For your own safety, buy a good set of all season tires. You will be amazed at the difference and get furious that Infiniti put a tire on the vehicle with those performance characteristics. I guess there is a reason why Infiniti is a third tier luxury brand. Customer care is non-existent.

I made a mistake trusting this dealer when I bought a used car (Infinity QX4). When I drove off I noticed the service engine light soon was on. I thought that it may have been an oil change indicator, like the one my Honda has, that wasnt reset. I drove it home to Portland and the light went out. I looked at the owners manual that said it could indicate a problem with the engine and also said if it is flashing, it needs urgent attention to prevent engine damage. A few days later the light came back and the car hesitated on the freeway and the light started to flash. The salesperson from the dealer called me the day after I had it home and I told him about the light. He said it was probably a minor thing, like it may have been run out of gas or the gas cap may not have been tightened enough, and he told me to call him back if there was any other problems. After the second time the light came and stayed on, I had the car analyzed. It pulled up a P1320 code. This indicates that the coils are going bad. The cost of the repair is about $1000.00. I called back the dealer and they said, “Too bad - we wont help you.” I know this was an as is sale, but this car should have been fixed before selling it for wholesale off. Apparently, the dealer doesnt care about their reputation or doing whats right for their customers. Most brand dealerships would not do this. Stay away from this one!

The Infiniti Q50 is a great car, have not had any problems for a year and a half and over 20,000 miles. Powerful, stylish, very economical, comfortable and at a great price and best in class financing from Infiniti.

We purchased a used 2015 QX80 with 65,000 miles on it. We did love the car and was an amazing ride till this week. We had some issues and it was running very rough and the engine light came on. So we had it towed to a local shop and he said the codes it was pulling it was something internal (P0011 & P0021) and we needed to have it looked at from a dealer. So the Local Nissan diagnosed it as stretched timing chains. They said it was right about $4000 to fix it. So this car just has 105,000 miles on it and we paid nearly $38,000 for it. So I have a car that I paid nearly $40,000 dollars for it, I have only put 40 thousand miles on it and I have to put $4,000 into it to get it running. I called the Infiniti Consumer affairs and got nothing but sorry. I explained that I have a stay at home mom with 5 kids and we are on a very tight budget, etc. She then said that I would have to have it towed to Infiniti instead of Nissan???? Same company? They said they cannot have Nissan look at it and this was done by one of their master mechanics. So this means tow it a third time with and pay another diagnose fee for what? Infiniti should step up to the plate here. I asked the girl I spoke with to give me a supervisor and she said there were none. She was reading from a script as you could tell just to get you off the phone. I then asked her how she would feel if you purchased a car for 40,000 dollars and only got 40K out of it and now have to put 4 thousand dollars into it. She said she could not reflect on that? This is what customer service departments have come to? No emotions or anything. Just firmly I cant reflect? I said, (ask your CEO or director how they would feel if their mom of 5 was going through this). Again nothing. After doing research, this is a problem that Infiniti knows about but is doing nothing. Just look around on some blogs and you will find them. As well there are issues with the catalytic converters at $1,300 a piece for both sides. I was just wanting them to do whats right and stand by the product. I am a sales manager that travels the US and trust me that I will share this story with every individual I come in contact with. In my business I tell my people to treat people right and they will come back every time... Treat people like you want to be treated and you just built a successful business. I cannot believe this company and its products. We will never purchase another Infiniti or Nissan and I will make sure my kids remember what we are going through when they make their decisions for a car. I will share this story at every sales meeting, and while visiting clients for sure!!!

I would strongly recommended anyone to avoid Infiniti. One of the worst companies dealing with cars. They just discontinue vehicles overnight FX35 and dont provide any after sales for the discontinued cars. Even China do not manufacture their parts saying its a failed company. In Qatar finding infiniti parts are like finding a needle in a haystack. Sad to know they related to Nissan.

I loved it. Gorgeous and high end for it to be intro to luxury cars. The inside and outside are impeccably gorgeous. The screen inside and the tan interior is amazing. But it gets dirty extremely fast and they dont offer that many varieties in a sedan. It would be better if they had more varieties but what is available is great for an intro to luxury car. My vehicle can seat 4 other people comfortably. But with a car seat in my car I can only seat 2 other people comfortably. With growing family, I need a bigger vehicle that can hold another car seat and transport people. I am extremely interested in upgrading but Im not fully aware of the upgrade options. I am ready for an SUV.

My Q50 has 88,000 miles on it and is out of warranty. It has always been meticulously maintained. This week while parking the engine suddenly failed. The local Infiniti dealer inspected the engine and found that it had, in their words, a catastrophic failure. There were no signs of wear or burning. Something in the number two piston tore up. The oil pan showed large chunks of metal. I had expected this engine life to be at least 150,000 miles. Infiniti Customer Service response to my complaint was that the car was out of warranty and I will have to pay for a new engine.

Re: 2014 Infiniti QX60 – MILEAGE 21213. Let me begin by saying I am a loyal Infiniti owner. I purchased a 2013 JX35 from Infiniti of Lynbrook and every experience with them was professional and delightful. Their customer service was exceptional. The only reason why I went to Infiniti of Manhasset is because Infiniti of Lynbrook didn’t have the vehicle that I was interested in purchasing. I assumed that I would receive the same great service at Infiniti of Manhasset so I took a chance with them. I am sorry I took a chance with Infiniti of Manhasset and regret purchasing my vehicle with them.On December 5, 2016 I visited Infiniti of Manhasset interested in seeing and test driving the above referenced vehicle. I was introduced to Michael ** the Used Car Manager and I explained that I was approved by my credit union and I had an Infiniti JX35 before so I was interested in a QX60. He introduced me to the Sales Consultant Benjamin **. Benjamin ** accompanied me on a test drive and we walked around the vehicle to check for dents, scratches and any other issues the vehicle might have had. It was approximately 8pm at that time and dark outside making it impossible to see all the issues the vehicle might have had.I told Benjamin ** that I was interested in purchasing the vehicle and the negotiating began. Michael ** explained that there was an $850 “Dealership Fee” and was insisting that I allow him to run my credit through his banks. I explained that I was approved and had no reason to run my credit again. Furthermore, I was unwilling to pay the $850 “Dealership Fee” and I wanted to know why he was so adamant in wanting to run my credit through the banks. Michael **s tone changed to an aggressive manner and he started explaining to me that he wasn’t making any money off of me! He said that he had many hits online for this vehicle and didn’t need my sale. I could take it or leave it. He was going to sell that car. He said the $850 is his commission and the Banks give him a kickback with every inquiry. I told him that I was in the process of purchasing a home and that I didn’t want my credit run again and that I wanted to negotiate the car price based on the listed online price $33,489. In the end $33,249 was agreed upon in addition Benjamin ** and I noticed the vehicle had a small dent and chipped paint in two areas and it was told to me that that would be fixed by Thursday December 8, 2016 when I pick up the vehicle at 11am.Moving forward to Thursday December 8, 2016 I arrive at approximately 2:30pm with my husband Marcus **. We take a look at the vehicle and there is dried gum on the back passenger side of the vehicle, the cup holders were filthy with a blue sticky paste and it was apparent that the car was NOT detailed it had been washed but no special attention was taken to present this car to its new owner. A careful review of the vehicle in the daytime revealed that the rims on the vehicle are scratched and dented. I did not notice this discrepancy on Monday December 5, 2016 when I originally saw the vehicle. I explained that I was unhappy with the rims on the vehicle and my husband asked if they could take clean rims off of another vehicle and switch my rims. Michael ** explained that he could not do that and back in the aggressive, condescending, rude tone he had on Monday said that fixing the rim would cost him money and he wasn’t doing that. He said that he would have the rim detailed the same day that he would have the chipped paint fixed. But he wasn’t spending any money to fix the rims because that wasn’t discussed on Monday. I told him that Benjamin and I didn’t see the rims because it was dark in the parking lot and that shouldn’t matter. My husband explained that he could lose the deal over a rim and again Michael ** went on to explain, continuously mentioning that he could sell this vehicle to someone who was not present in the dealership with a check ready to purchase. Michael ** repeatedly expressing how someone else could purchase this vehicle made me feel as if my money was not wanted or needed in your dealership. I was not applying for a loan I walked in with money to purchase this vehicle outright. Your Used Car Manager made me feel as if my business wasn’t wanted. Could it be because I am **? Was he speaking to me in a rude condescending manner because he could care less about his customers? It is unprofessional to tell a customer that you are not making any money off of them! I believe he made no effort to correct the paint job prior to pick up, I believe he didn’t ensure the vehicle was detailed prior to the 11am pick up time, I believe he saw the rims were scratched and dented but could care less because I am a ** Woman. I am sure if I were a ** Woman he would have never spoken to me in the manner in which he did.Michael ** made me feel like he could care less about my bank check. That I wasn’t important because if I was he would have walked through that vehicle himself to make sure that it was at Infiniti of Manhasset’s standard! His condescending tone made me very uncomfortable and I spent the entire evening regretting my purchase and wishing I went back to Infiniti of Lynbrook where I had purchased my 2013 JX35 two years prior.No one should be left to feel like they are less than or unimportant. When Michael ** left Benjamin **s office we heard him telling the other Infiniti employees that we were complaining about the dented rims and that he wasn’t going to fix or change any rims laughing about it like if we were a joke. This infuriated me! He could have at least waited until we left before he chose to talk about us. The Sales Consultant Benjamin ** was very helpful. He test drove the vehicle with me. He went through all of the vehicles features and he explained that he would handle scheduling my future maintenance appointments. I will never purchase another vehicle from Infiniti Manhasset. As a Correction Officer I fully intend on expressing my horrible experience with this dealership to my co-workers to ensure none of our over 9,000 Officers never have to deal with this type of disrespect. I fully intend on communicating with Infiniti’s corporate office and consumer affairs about my experience with Infiniti of Manhasset.

I love our Infiniti. Its very spacious and it has enough seats for a lot of people when we go out of town, so we dont have to take two vehicles. It has a navigation, touch screen and back screen so we can watch a movie. It looks like a newer model compared to other cars that are the same year. Plus, its good on gas. Sometimes, however, its hard to park and maneuver since its too big. Its also scary to drive because I feel like Im gonna hit the cars next to me.

I love Infinitis. They run well, comfortable, and are stylish no matter what year or model. They have something for every taste and are not prone to a lot of mechanical issues and gas efficient. Its a compact car with the feel of a luxury sedan heated seats. It has a backup camera, tinted windows, a bose sound system and a decent sized trunk. The front seats are comfortable and the back seat sits three people. It also has beige leather seats with back seat storage. The newer models have other nice upgrades, but I like the factory features that are in my car.

I didn’t want for it to come to this l, but I feel like others should be warned. In Aug 2016 I leased a 2016 Q50 from Infiniti on Camelback. I love my car and planned to purchase it after the lease, up until these last couple months. In the beginning of October 2018, it started running hot and overheating, on October 24th took it into Infiniti of Scottsdale for an inspection and they gave me the all clear saying they couldn’t replicate the issue and nothing was wrong with my car after having it for 2 days. The service tech told me if it continues to call them back and bring it up.On my way home from the dealership, my car was running hot but not overheating and when I looked in the coolant reservoir, it was pretty much empty after just being filled at the dealership. I called and the service tech said to email him the photos which I did and never received a call back (it was the weekend). I continued to drive my car just adding 1/4 quart coolant, if not more, a day until the “low oil pressure, stop vehicle” light came about 8 days later (800 miles). I then had my car towed to Infiniti on Camelback where I purchased the car and had them look at it for the same issue. I was told that there was sludge in my engine and I had “lack of maintenance.”Before even being asked to provide all my receipt of oil changes, they noted on my car that there was lack of maintenance. They changed the oil at Infiniti on Camelback, still couldnt replicate the losing coolant and overheating issue and once again sent me on my way and told me to continue driving the car. Fast forward to Thanksgiving Day (4 days after getting my car back), we are driving to our families in Surprise Arizona from Chandler Arizona and about 45 minutes into the drive, I try accelerating and it doesn’t do anything. I pull into the suicide lane as I couldn’t do anything else and once the car finally hit about 20 mph the motor seized and started knocking.As it being Thanksgiving, Infiniti on Camelback is closed, we called the Infiniti towing line so they could tow the car in and we would have someone just come get us so we could still enjoy Thanksgiving. We were only quoted 90 minutes for the tow, but sat on the I10 for almost 4 and a half hour. I called Camelback the next day and spoke to the service manager. They refused to give me a loaner, and said that I would need to purchase a battery for $250 and $759 to break my car apart, before they could start the diagnostic on my car. That is ridiculously high for a battery for 1 and why am I being charged labour for something that should be under warranty?I purchase a battery from Infiniti of Peoria for $150 and self installed it. They still refused to do any diagnostic unless I paid them the $750 to break my car down. As my car in the last month had been given the all clear, and now they were saying I never did oil changes and it was my fault the motor and turbos blew. The service manager was VERY rude to me and just kept repeating “your lack of maintenance,” refusing to listen to anything else I had to say or look at any of my maintenance reports.I didn’t feel comfortable moving forward with them so I transferred my car to Infiniti of Coulter AFTER speaking with a service technician who said he “doesn’t see why warranty wouldn’t approve it because it been checked 2 times in the last month and I have all my oil records. It sound like the coolant is mixing with the oil.” He told me at first if warranty didn’t approve it, but he didn’t see why they would. It would be $350 to pay, easy, told him to go ahead. I still mind you have not had a loaner vehicle. They did the inspection and to my understand they had all my service records and submitted the claim, the claim came back asking for my photo of the top of my engine which brought the charge up to $1400. I asked him what he thought was going to happen and he said he wasn’t sure but he still didn’t feel like it would be denied. After thinking about it, I really didn’t have any other choice and said go ahead.About a week passed and I heard nothing, I called asking if I would be able to get a loaner and he said yeah I should have something Thursday [on Monday]. I said okay and we left it at that. On Thursday I called to see when the loaner would be ready and he said my claim came back denied so I wouldn’t be able to get a loaner and the price on a used engine and turbo would be $14,000 or he could find a new motor but it would be about $14000 plus my $1,400 I already owe them. I’ve called consumer affairs numerous time and escalated it due to the fact they denied it “due to the sludge being in the engine it an automatic denial for lack of maintenance of the vehicle.” Well come to find out the claim was submitted with 2 service records. Of course they would deny it! I asked the service tech to attach the records so they can reevaluate and was told “no amount of service records can change their decision.”Well come back to this week after waiting since the 23rd or December for a call back from a regional supervisor in consumer affairs, I get the call telling me there will be no other communication and that I am not only responsible for a new motor but continue to pay the lease [done on Nov 1 2019] and any damaged that will be due after turning the lease in. So after paying almost $40,000 for the car, I now will have to pay an additional $20,000 for a motor and $470 a month till November. Not only that, I’ve made 3 payment on a car that’s been sitting at Infiniti with no loaner provided, lost out on not only Thanksgiving but Christmas and New Years with my family because I had no transportation to get there. Not only that but I’ve been having to rely on rides to work or paying for Lyfts. I’ve never in my life had such a bad experience with a company. I’ve personally purchased 2 vehicles from Infiniti and in the last 3 years my dad has purchase almost 6. I was a very loyal Infiniti customer but now I will never be back to any Infiniti or Nissan dealership. I’ve spoked with 3 master techs, without even telling them what’s happened to the car just showed them the videos and photos, ever since one of them have said, “there is a leak in my head gasket and coolant is mixed with my oil.” Sludge take thousands of miles to build in an engine, not only was it taken 800 miles prior and given the all clear AT AN INFINITI DEALERSHIP but the oil was changed 3,000 miles prior, and we still have the oil from that change.Not only did this happen to my car but is now happening to multiple other Infiniti’s and has (to my knowledge in Arizona only) happened to at least 6 others who have had their motor replaced already, through warranty or paying for it themselves. Mind you, I also paid for the 3 years or 45000 miles maintenance package for $499 that Infiniti on Camelback never attached to my lease.

Paint clearly was defective and started showing and cracking in few spots just about the 4th year. Wrote to them to get someone to check it out... It took a while for a supervisor NOT to bother but to call and deny the coverage. I read that paint DEFECT is well beyond the basic warranty, however, even after my calls, anyone bothered to have me take it to a dealer to look at, although a dealer I service the car at, advised to call them originally as he was sure it would be corrected! Should have bought my son a Kia or Hyundai!!!!!

So in all honesty, I have never had a dealership work so hard for me and give me such an amazing time! The g37xs is an amazing car except for one fact. my 2011 g37xS coupe had a transmission that was put in and out of production for 6 months... Not a good sign. Then I had it blow apart on me.. So here I was thinking I would get a brand new transmission which would be newer and not have that same issue... Well thats where I get pissed. I had another transmission installed under warranty, but it was a REBUILD FROM THE SAME 6 MONTHS!!!! That is telling me that the transmission they gave me was one of the ones that already was bad and blew apart and now they throw it in my car???? Needless to say my NEW transmission has had less the 100km and is starting to have issues again. Now Infiniti tells me there will be no chance to get another transmission installed as I am out of warranty now... This just pisses me off to a huge extent! I have loved Infiniti all my life! Had a G35 when they first came out and upgraded to the g37xS and loved it, but always had transmission issues. Now I feel like taking the transmission and throwing it at them! So if Infiniti wants to keep a great customer that has brought over 20 people to its doors to buy more cars, and they are listening, please contact me as I love Infiniti but this transmission has got to be fixed under warranty!

Infiniti has a great selection of models, from passenger cars to sports cars to SUVs. Passenger capacity is excellent. I can fit a modest amount of people in my SUV. I can also fit numerous items in my roof rack, which is very spacious. I never owned an Infiniti before, but now Im hooked. These vehicles are equipped with all the latest technology, and I couldnt see myself driving anything else. It definitely has the futuristic look that people are looking for. You can pay a bit more to fully equip your vehicle, or you can stay with the base package, which is still loaded with features and extras you cant find on other vehicles.

2013 Infiniti G37 S Coupe - Drivers leather seat color wore off in one year. Infiniti replaced the back seat cover under warranty. After replacement, on the left rear side there were 34 wrinkles about 1.5 inches long each in less than 18 inches. Infiniti has declined to repair this and states, This meets our quality standard but will not provide me with any documentation as to what criteria they are inspecting to. The seat did not have any wrinkles prior to the dealer replacing the cover. A $50,000 car should not have these defects, especially on a new cover less than 60 days old. Do not buy an Infiniti unless you can secure a written warranty as to what they cover regarding their leather seats. This lack of support and service is something that you should not expect in a luxury sport vehicle. I will never buy an Infiniti again.

Infiniti was truly remarkable. The car I got had a beautiful exterior, nice navigation, cool tires and great selection of colors to choose from. It can hold up to a max of about 2000 lbs.. Its strong too and one of a kind. I would recommend this brand of cars to anyone looking to purchase a fancy car. It offers a lot of fancy top notch vehicles that are not too high in price. You are also able to customize your car or pimp it out (however you wanna phrase it) in any way like and it doesnt take very long.

I had a JX35 (QX60), one of my worst car ever. First this SUV drive was very poor. The car HP was too weak. It drive like a 4 cylinder car on a large SUV. The electronic panel (dashboard fell off to the floor), the electric component got rusted and needed to be replaced. The prevention collision system was malfunctioning. It activated spontaneously and make my car to stopped completely while driving and even prevented me from stop while I was driving. Even with all this bad experiences I really loved my SUV, it has all the features I wanted. I was extremely comfortable, I really liked the panoramic roof, but I got the worst experienced from Infiniti, Puerto Rico. I took the car to the dealer and after a long talk and trying to get rid of my beloved SUV. I trade my JX35 for a brand new Q60 convertible... A really bad choice.The hard top one got stuck in the upright position semi opened then the car began scratching the car while the hard top was being opened, it began scratching one side and then both side. I took my car 8 time for repair, and they say the car has nothing wrong. Today my car is at the dealer for repairs again with the scratching... I really like the car overall. The driving, the handling, the motor, the interior but these two car were the worst car ever with the worst service ever. Hoping to trade this car again for an Acura or BMW or other SUV.

I am concerned after hearing about other dashboards that are melting. I own a 2006 G 35 Coupe and my dashboard is also melting and very, very sticky... I was searching for a recall problem with it and ended up here on this site so decided to put my complaint in... Is there a recall on it???

Infiniti has a good selection of sedans and SUVS, at affordable luxury prices. The Q60 comes in AWD, and has the colors I like. The Q60X is the SUV equivalent of the sedan version. The car is sporty, it has an attractive interior exterior. I bought it because I like the way the interior and how roomy and spacious it is. The features that caught my attention most were the bluetooth sync and the climate control feature which makes everyones ride a smooth one. The upgrades were impressive. I bought a pack that was surprisingly affordable. It included a rear view camera and heated front seats. Also dvd entertainment feature. Assisted parking was also a feature that I thought was handy. My vehicle seats up to 5 people comfortably and it also has plenty of cargo room with a spacious trunk.

Called Infiniti to report the problem about my fx 35. They refuse to fix and just blow you off. How IM going buy high-end car and with four years it start to fall apart? The dashboard is split in several area and the covering start to fall off. I had a honda for many years and must say I never a had problem. Infiniti dont care about their customer. If we dont buy these car then Infiniti corporate go under and I wont stop until they fix my car.

Breach of Warranty problem - Bought a 2014 QX60. After the 2g to 3g upgrade by AT&T for the Infiniti Connection we had problems for months. http://www.lemonlaw.com/pa-lemon-law.html. Contacted these people. They got it solved.

The appearance is attractive and classy and has all features you desire. They have more advanced technology upon request and the look is of luxury for sure. The passenger capacity is more than sufficient if you have large groups or simply just have a lot of cargo. Either way the Q60 meets the challenge while still looking good. Upgrade and personalization options are a matter of personal choice. Great color selection, GPS, entertainment and whatever else your heart desires. Superb performance and amazing comfort. As a high-performance choice I suggest it.

I have a 2003 G35, on all four doors, and the inside leather is coming off. What to do about this?

We bought a QX 56 in 2006. We have had numerous problems. On August 24, 2016 my brakes failed with my children in the car. It felt like air popping and my car jerked and shook a few times. The brakes went to the floor. The brake light did illuminate. After restarting the car everything was completely normal! Infiniti denies the 100s of brake failure complaints. Death trap. https://www-odi.nhtsa.dot.gov/VehicleComplaint/

I purchased my 1st Infiniti almost 2 years ago. I have spent more time in a loaner car than the car I purchased. The motor has to replaced at 37K miles. The head gasket has been replaced twice and my car is currently back in the shop again. The car has left me stranded twice! This is a manufacturer defect! I guess my safety and wellbeing is not a concern for Infiniti or the BBB. Im assuming I would need to get injured or possibly killed in this car (lemon) before Infiniti will acknowledge the obvious defect. Infiniti/Nissan pride themselves on having award-winning Customer Service. I unfortunately would need disagree as this is the first Infiniti I have owned and the Customer Service/concern I have received has been anything but award winning!

This is the second time I had bad experience with my Infiniti QX70 glasses. Recently my sunroof was exploded and contacted Infiniti local dealer and they just gave me estimate of 1k+ without examining the damage. I gave all the details and showed the proof though they are not interested to see the broken glass. This is the leased vehicle and

Infiniti has the most outstanding features available. Their look is so innovative that any type of person would love this vehicle. It has a variety of models for each type of individual out there. Whatever you are looking for Infiniti has it. They have models from the sleek and savvy to the family and modern. If you are laid back or more outgoing, they have the look for you, too. Infiniti has any type of upgrade or personalization that you want. All you have to do is ask and they will do it for you. And if you dont want all that hoolah then tell them and you dont have to have it. Infiniti is there to meet your needs, not theirs. The passenger capability is also awesome. It is a very roomy vehicle. Its great whether youre just one or two individuals or a family. They have the car for you.

2003 G35 Radio/AC/ heating controls totally inoperable and a hazard. VIN not included in recall although make/model accurate for recall. Requesting replacement of center control panel at a warranty price.

Purchased a 2004 FX45 in early 2013. Seeing the dash bubbling and condition, I contacted Infiniti. I was concerned that it may be a chemical reaction and possibly not safe to breathe or would compromise the integrity of the dashboard. After my local dealer told me it was out of warranty, I contacted Consumer Affairs at Infiniti. Boy, they were no help. I do not understand why my vehicle that was serviced at my local Infiniti dealer since it was new - never bothered to fix this issue with the previous owner. I thought Volkswagens customer service was bad - but Infiniti not fixing such a blatant issue with their luxury vehicles is just bad for PR and repeat customers. I was going to purchase a newer Infiniti 70 model, but heck if I give them $60k after this.

Lower tie bar on the 2004 Infiniti I35 has disappeared due to rust. This piece of the uni-body is integral to the support of the radiator, motor and transmission. Infinit states it is normal wear and will not honor their rust policy of 7 years. Two of the three body shops I brought the car to, stated this was not normal wear and that they have seen this on many Nissan products especially the Maxima.

I have purchased 2 Infiniti Qx56 SUVs brand new. My current 2012 has been in the shop over 10x with the same problem. The dealership explains the problem to me and how this is unique. Each time the cause is something different when they document it and check you out. Now the truck is out of warranty and it will be my responsibility if it happens again. Trust me when I say, It will happen again. Being stranded and having to be without my own vehicle for days. One time it was in the shop for 21 days, they claimed they were waiting for a part from overseas. I did contact Infiniti corporate office and they refused to do anything. I had bizarre electrical problems with my first Infiniti QX56 as well. I had it in the shop multiple times and no one could ever figure that unique problem out either. I purchased my second one because it was the new body style and it was very spacious. The sales team was very sligh about and claiming it was all revamped and no issues reported. They do have a good looking vehicle but I will never never again buy an Infiniti. For the price ($80,000) you would expect more. They are not trained in customer satisfaction, quality or customers service.

I leased 2019 Qx50 and after a year, one day I got locked out of my car. I had to call the locksmith to open the door as the keys were inside my car. I had to pay $100 out of my pocket and when I contacted the dealership from where I leased the car, they said they couldn’t do anything about that...It’s not my fault if the car give me a trouble.

Infiniti has really nice selection especially the colors. They have beautiful interiors and lots of combinations. I really love the SUVs and the Sedans and have bought both before. They have the most beautiful cars out there. Infiniti is sleek, modern, but unpretentious. They are stylish and sophisticated, but without the fuss of many other high end models. I love the Sirius XM and sun roof options. But I wish other features were at a more reasonable price point. Bluetooth is cool too but Id love screen integration as standard. There are lots of opportunities for capacity especially in the SUVs. It fits people comfortably and is great for my family. I dont ever have to worry about anyone getting smushed.

We have a 2005 FX35 with the dashboard bubbling issue. We received no notification of an extended warranty with respect to the dashboard defect. We have lived at the same address with the same telephone number and email address that we provided Infiniti when we first took our car in for service in 2009. We purchased the 2005 from CarMax in Richmond, VA in 2009 and there were no dashboard issues. We were never notified of an extended warranty because of this material defect. When I googled the problem in 2014, I contacted Infiniti customer service and they said the extended warranty had expired 1 year earlier and there was nothing they could do. We open and read all of our mail each and every day before discarding and we never received an extended warranty.We contacted Jeb **, service manager, at Infiniti in Richmond, VA. He said there was nothing he could do. He also stated that he personally found that Infiniti was more willing to work with car owners to repair the dashboard even if it was passed the 8 year extended warranty if they were customer who took their vehicles to Infiniti for repairs (I guess because Infiniti makes money on these folks and are more willing to honor fixing this known defect on a high end expensive vehicle). We are just sick. We were told by YOU (ConsumerAffairs) that because we were calling 1 year later that you refuse to cover the cost of this dashboard which is well over $3000. I was appalled! We have babied and taken wonderful care of our car. It looks like it is 2 years old when it is, in fact, 11 years old. We were planning to purchase another Infiniti but will not if we know you dont honor your loyal customers. What can you do for us? I am writing you for the second time a year later because we have to drive in this car to work each day only to look at a disgusting dashboard that keeps getting worse. Wont you please help us! We dont take our cars for repairs to the local Infiniti dealer because we take it for all of its scheduled maintenance to the local Nissan dealer which is closer to our home. Arent you the same company? Why dont you honor this dashboard replacement when you know it is a known defect and nothing we have done to the car? (We even keep a shade screen up each and every day in our front window). Please do the right thing and replace our dashboard. We only have 80,000 miles on our car and are planning to keep it a long time. Please help!

In a two-month span of time my Infiniti G37x seem to have sudden and explained acceleration. On the first occasion, I, Mark **, was the driver. I took the vehicle to a carwash. At the end of the wash I was waived forward by the guys who towel dry the vehicle. As I stepped on the accelerator the vehicle shot forward at a high rate of speed. I was surprised but blew it off as a fluke. Approximately one month later my wife was driving the vehicle. She was a red light; as the light started to turn green she moved her foot from the brake to the gas pedal and the vehicle again took off at a high rate of speed. Its not the kind of thing that happens regularly, so its difficult to know if its a real problem or human error. Frankly, after it happened with my wife I was really concerned because she is an extremely careful driver. Truth be told, she drives quite slowly.I would like to have the vehicle checked out and perhaps have the black box read to see if there is a sudden acceleration problem. Im not sure who or where I should go to have this matter fairly examined and if there is an independent body who evaluate complaints of this nature. As a direct consequence the vehicle was involved in an accident (second acceleration), resulting in approximately twenty thousand dollars in damage to my vehicle and additional damage to other vehicles and property. The vehicle went from a complete stop, traveled about 100 feet striking another vehicle at speeds in excess of 50 mph. In the first incident at the carwash, one employee jumped out of the way and I managed to bring the vehicle to a quick stop.

I bought a preowned infiniti from Red Noland Infiniti and within 3 weeks it would randomly not start. After spending over 40 days total in their service dept they could not diagnose or fix the issue. Finally after 11 months of ownership and 57 total days in service, Mike Ward Infiniti came up with at least an idea of the problem. However, it is several hundred dollars and may not even be the actual issue. Red Noland told me it was not covered under warranty or the warranty that came with the car. After the 4th attempt at repairing they offered me 40% less than I paid for the car after a few months of very stressful ownership. (Imagine going somewhere, the store or hiking, and your car wont start for over an hour when you get back to it). Infiniti consumer affairs has been less than helpful as well the only competent people are at Mike Ward in highlands ranch. I have had two arbitration cases open with infiniti and even with the bbb, however since the car is over a year old, but still under warranty, they refused to do anything to fix the situation. I have owned 3 infinitis the last 5 years, 2 g35xs, and a q40, and I will never give Infiniti or Nissan another dime for a car! You would think they cared about customers with brand loyalty but thats as big a joke as calling their cars luxury performance sedans.

We purchased our 2010 G37 from Infiniti of Peoria (AZ) and both the car and service have been exceptional. A couple of minor items (window trim and transmission reprogram) were dealt with in 2011, and only routine servicing since. Even after six years, our salesperson (Robert) still remembers our names and stops by to chat whenever we are in for service. The car is a great highway cruiser, and still runs like it is new - by far the best car we have owned.

Infiniti G35x is a great looking car with great performance. Very sporty feel & look to it, too. I wouldnt own anything else. Also, Infiniti has good customer service. Provide a loaner car during service.

Overall I dislike the way how they handle the repaint to my 2019 QX50. It took few months to have it take to the shop. It took me 4 times going back and forth to have it test or investigate and took many picture to convince them that it is not a rock-chip. After few months they made a conclusion that they will repaint the area that is peeling (Rear & Front) and Im happy about it but if this ever happen to Toyota or Honda dealership they can deal with it within a week or two. Just saying. Also Im disappointed on how they wont include the Apple CarPlay into 2019 model QX50. It is a new model and every car should have this as basic Apple android connection to the car. But Infiniti decided to not include 2019 model for having Apple CarPlay. My first car was a Infiniti and my thoughts about this is if you want your customer to keep be happy and loyal into Infiniti family, a simple update to Apple CarPlay should be ok and implemented into the early version of 2019 QX50. From everything I have experience, I doubt that I will be continuing being a part of Infiniti for my next car purchase or even recommend it. I dont want my friends or my family to have the same experience that I had. PS. Infiniti could at least update the radio system to have an Apple CarPlay let any other new car in the market. Its 2019 model after all. The car looks great btw but if you have this type of issue (Paint & outdated system) I think I would reconsider purchasing a different brand for a better quality of paint and system.

What a JOKE!!! I have an Infiniti (2nd one) and it is leased thru Nissan/Infiniti. Anyway, I went to trade in the car on a competitive brand and Infiniti will no longer let you to trade your car in (have the other dealer payoff and buy the car). I have leased for over 30 years and never had a problem trading in car at a different dealer/brand. They said I have to buy the car, register it and pay sales tax then trade to the new dealer and pay another tax and registration for the new car. PATHETIC COMPANY!! No wonder nobody wants their cars any longer. Soon to go the way of the Edsel.

The cars were beautiful the interior was amazing. They had beautiful features and colors. They were decked out, very sporty, good engines, good exterior equipment. The exhausts were nice and loud. They were sports cars so they didnt have much for seating. The most was a four-seater but very small. Most of them were just two-seaters which is what I would expect from a legit sports car. I was very satisfied with everything except the prices. They were really expensive and I didnt like that at all.

I purchased a used 2004 Infiniti FX35. And, today I have a LUXURY (joke) vehicle with a bubbling dashboard. Apparently, I was the unlucky one to have it start to bubble after the expiration of the Warranty and I just have to deal with the expense of repairing it. This of course is my first and last Infiniti.

I purchased a 2006 G35X in February 2012 with minimum miles on it. In October I noticed that my car would blow white smoke occasionally when I cranked up, and it was using a lot of oil in between oil changes. I took the vehicle to the Infiniti dealership for service and I was told by the service consultant that they had to do an oil consumption test before they could do anything else. She never contacted my warranty company about the oil consumption test, so for 5 months they continued to put oil in my car without trying to determine what the real problem was. What the service consultant failed to tell me was that the car had previously been in for the same problem and that they already knew what the problem was.I dropped my car off on March 19th to finally get the repairs done. For 2 weeks they held my car and did nothing to it. I called that Friday to get an update on what was going on and I instantly started getting the run around. Every time I called to get an update, either she was not in or they had not torn my car down or the adjuster had not come to inspect the car. I contacted my warranty company and they said they had emailed the consultant so I called her back and she said she didnt get the email. After some research the email mysteriously appeared. The warranty company denied my claim because of the pictures that the service consultant emailed to them. She told me one thing was wrong with my car, but told the warranty company something else. In the process of trying to extract thousands of dollars out of my pocket, the Infiniti dealership dismantled my entire car. There was nothing left intact but the body. I have been around cars my entire life, even worked on cars before. I have never seen anyone dismantle a whole car just to say that the valves were gummed up. They then wanted to charge me $2500.00 to put the car back together without fixing it. I contacted the dealership where I bought the vehicle and they stepped in and offered to pay for the repairs as a gesture of goodwill. They asked the Infiniti dealership how much it would cost to fix what was wrong and put the car back together and the service consultant told them that the only thing they (Infiniti) would do was put another motor in the car, even though as a customer I said I only wanted the problem fixed and the car put back together. I had to have my car towed away from the dealership which they charged $1300.00 for. It took two trips for the two truck to get my whole car to another facility for repairs. The attached pictures show in detail the condition of my car when it left the Infiniti dealership. The parts were not boxed up. They were just put on the back of a tow truck and dropped off at another facility.I will never take my vehicle to the Infiniti dealership for service ever again. They are in the business of ripping customers off and then lying about it. They have deceptive business practices at the Infiniti of Memphis dealership.

2008 FX-35 leather/vinyl tear on driver seat side front top. Replaced in November 2010 under warranty. About 15 months later the same tear in the same area again. Went back on March 1, 2013. Was told my warranty was expired on 03/05/12 and my extended warranty would not cover it. Also, if it happened under a year after if was repaired I could have it fixed at no charge. Around October 2011, both the driver and passenger seat bottom was replaced due to excess cracks and tears. Now 2 years later having the same problem. Poor quality in the leather/vinyl seating.

Although my wifes Infinity is 8 years old it only has 40,000 miles and was always garaged. Not left out in the Florida Sun except for short shopping trips. The problem is the vinyl on the dash is starting to crack in 6 places. Asked about replacement at the dealer and was told over 2000 dollars. I am going to buy a new car next year but it will not be an Infinity. I have never heard of this problem until checking on this web site.

Gas tank cannot be fixed and does not keep track of the gas in the tank! Ran out of gas while driving. Infiniti does not think its a safety issue nor can they fix the car after 3 attempts and several more after that. Battery went dead after 8 months. Key could not be recognized after several remote batteries were replaced, OnStar button needed to be replaced. Kept calling the service automatically. Electric window button stopped working with window down. Door panel needed to be replaced. Need I say more?

My 2010 Infiniti G37 suddenly developed severe cracking of the dashboard as well as stickiness. As the original owner, my car has only 44,000 miles and has been meticulously cared for and garage kept. Upon researching my problem, I discovered that this is a widespread issue well known to Nissan/Infiniti in the past. Despite offering replacements and extended warranties for previous years, they continue to sell the same part that suddenly deteriorates at about 50,000 miles, lasting just long enough to be out of warranty.I have complained to Infinitis corporate office and BBB, but since it is out of warranty and not enough people are reporting this problem in my year vehicle as of yet, they will not help with the replacement of my dashboard which they estimated would cost $2,300 to $2,400. They claim that they are committed to providing the highest levels of product quality and customer satisfaction. This is clearly not the case. I will never buy another Infiniti. I hope that others will also come forward to report this problem.

With my multiple visits in an Infiniti service department, I have not felt as disappointed and appalled with the customer service that I received as I did at Cerritos Infiniti. Instead of helping me understand what is going on with my car and empathize how concerning how my car performed last night while I was driving with my 2 yr. old and both my parents, I felt confronted and castigated and offended. I brought my car in for an oil and filter change and a multi-point inspection last Dec. 28 and as I was driving my car yesterday, the car jerked multiple times as I accelerate.I bring my car to Infiniti for service because of the level of trust that I have with them. But the attitude that Tony ** showed was very unprofessional and demeaning. I work in a hospitality industry and train employees how to treat a customer to provide excellent service and I do know how a TERRIBLE customer service feels like. I would hope Tony would show a bit more compassion and concern than show arrogance and be spite to their customers. I had to bring my husband to his office for him to understand what my concerns are with Infiniti service but apparently he still didnt seem to understand that we are just looking for a simple, outstanding customer service and experience.I am afraid that with this persons show of character and lack of customer empathy, I had changed my mind from trusting Infiniti service and vehicles and would rather go to another higher end, top notch customer rating car makers. I have gone to other Infiniti locations and everyone I dealt with were extremely friendly and very compassionate with their customers. My husband ended up pulling our car out of their service department and brought it someplace else that would really take care of our concern and get a better treatment.

Why wont Infiniti stand behind theyre product? I have a 2003 G35 with 70,000 miles and it is now having the same electrical problems that everyone else who owns the 2003 is having; radio dead, battery drained, AC stuck on, fan goes full blast then low. I dont understand why Infiniti wont help. This will be an expensive fix. I loved the car. I will never buy another and I will tell everyone I know not to buy Infiniti. Service needs to stand behind this product. You guys are wrong!

If your Infiniti Q50 AWD sport or non sport 19 rims with the Dunlop SP 5000 DSST CTT run flat tires will probably develop a low speed squashy sound around 10k-15k miles you will hear with the windows down. If you notice this tire noise the tires are under warranty from Goodyear who now owns Dunlop and Kelly. Goodyear Tire Company will send you to a retail tire shop and once confirmed tires are in fact bad will prorate towards a new set of run flat or non - run flat Dunlop, Goodyear or Kelly tires. I have a 2015 Q50 AWD sport with Deluxe and Technology Package my bad original Dunlop 5000 DSST CTT @ 14,917 miles, I chose the EAGLE SPORT A/S non-run flat tires that come with a 50,000 mile warranty. Very low tire noise, smooth riding, better braking, excellent in rain + dry traction-handling, good snow traction. These new Goodyear tires has definitely improved my overall ownership experience with the Infiniti Q50.

Bought a new 2011 QX56. Had multiple issues covered under warranty. Thinking I got a lemon! Recently, my wife got stranded on the side of the road with our kids due to another poor quality issue. I paid to have it towed to the dealership where I purchased it. The vehicle has 79K miles. I was told it needed a timing chain and sprockets or a long block. 5K to 12K to fix. Called Infiniti which took a week for them to open a customer care claim and assign a rep to review and follow up. Was told it was out of warranty and there was no support offered. Escalated it to Nissan corporate, which took another 5 days and was told the Qx56 had performed to Nissan’s standards 70K miles and Nissan would not offer any additional support. The corporate rep was correct. Not a lemon, just unreliable and overpriced! Nissan has changed the name twice but it is still the same company making it. Based on all the customer complaints online this is a common problem! I have other choices and will not purchase anything else from Nissan or Infiniti! I hope my bad decisions help you make a better choice!

This car is a gem. It is so good for just casual driving or for any kind of long trips to vacation spots or in general. I use my model of Ultima Infiniti to help me get around the whole world cause it is just that beast. It is very fast, coordinated, good, and very powerful in the engine. It is very bright, colorful and very cool. It is great.

Ive owned my QX60 for less than three months and after less than 3k miles the bottom portion of the drivers seat no longer heats or cools, however, the back part does. I took it for warranty work to the Infiniti dealership in Silver Spring, MD and they told me that the seat immediately worked for them which I know is a lie because amazingly it didnt work after I got back in the car. They said they hooked it up to the computer and the computer showed it was working properly, however, they never showed me the computer results nor did they show me that the seat worked. In addition to the seat not working properly the rear windshield sprayer was clogged and they blamed it on the dealership who sold it to me. They unclogged it, but it still doesnt spray, it just shoots out washer fluid. Buying this vehicle was a waste of my money and I shouldve known better than to purchase another Nissan product considering I owned an Altima several years ago and the alternator went bad with only 30k miles. In addition, the CD player in the Altima would jam anytime a CD with a paper label on it was put in it. They replaced the CD changed once, but the 2nd time it happened it was out of warranty and they wouldnt replace it. Based on that I should never have purchased another Nissan product and I wont ever again. The only reason I didnt purchase an MDX is because it cost several thousand more, but it wouldve been worth paying the extra thousands because thats probably what Ill spend on the QX60 after the warranty is up.

I leased a QX50 2019. July 16. 4 days in I got a flat. Infiniti towed my car to Kelly Infiniti. I went in for a surgery and in hospital-I had trust, they said my car had a scratch they would repair, I was home in bed not able to drive for 3-4 weeks. A single BC woman. They had my car for 25 days. My car came back with the whole drivers side repainted and horribly! This is ongoing since July, no one is owning up to this shoddy paint job and saying I bought the car that way I guess. Kelly Infiniti did it...Herb Chambers I bought the car from says they are with me...but Im on my own. No one wants to help me. Infiniti affairs cannot do much more for me because No one is admitting a horrible thing. I have a loaner and they say the car is mechanically good. But I take the hit for a terrible paint job??? They will not take the car back and its going to cost me money although I had nothing to do with this. DO NOT BUY AN INFINITI... I am heartbroken. They will pass the buck and not help you. It is so sad...

Recently, I purchased 2011 Infiniti FX35 Premium model from Woodbridge Alta Infiniti. My brake started to make squeaky noise around 5,000km odometer reading (Canadian car). I took it to my dealer 3 times, the technician did the security sanity check and found no problems and told me its common to hear brake squeaky noise in all Infinitis. So basically, the dealer wont do anything to fix squeaky problem. At this point, my only option is to upgrade factory brake pads to ceramic pads and I am not even sure this will fix the problem. I am very disappointed in (1) Alta Infiniti technicians and (2) FX35 brake system.

I purchased the flagship Infiniti QX56 on March 27th 2017 from an Infiniti Dealership here in the North East. As of today I havent even put 2500 miles on the vehicle and its been the dealers service 3 times. The A.C. fan coupler and battery drain issues. The battery was just installed by the previous owner in 2015 at an Infiniti dealer and clearly reads that it has an 84 month warranty. However, Mandie from Infinitis North East Consumer Affairs Region stated that the battery warranty was only good for the prior customer and does not carry over to me. I would have to purchase a new battery from them for the tune of $180.00. My dispute was it made no sense because if a battery installed by the dealer with a clear record of warranty from Infiniti who cares who owns it 1st, 2nd or 3rd. The warranty should cover the battery not the person. Im not the only person having these battery drain issues and Infiniti is well aware that their vehicles are doing this. A lot of the online blogs Im reading is that the Infiniti has been experiencing issues with their batteries lasting 2 years max then they start dying. I think they should be investigated.

My 2013 Infiniti JX35 has been at the dealer since May 30th. Twice as I was driving, the IBA (Intellect Brake Assist) engaged and stopped my car and pulled my seat belt tight. There were no cars coming toward me both times. If a car was driving too close behind me, they would have hit me with the kids in the car. It was the first car in the nation to do this, so technicians from Bosch and Infiniti have flown out several times to try and fix the problem. It happened to them too while driving it too. They said it was too much metal on the bridge I was on and the system thought it was another car about to hit me. They are now trying to update the software. Do I really want to rely on software to drive my car safely? Infiniti Consumer Affairs are the most rude, discourteous people I have come across. They said I would have an answer in 5-10 days. It took three weeks. They did not return one phone call. I had to beg an agent to put me through to a supervisor because my agent didnt call me back in a week. Ridiculous. Finally, yesterday after calling back again to see if there was an answer, I was declined. I wanted my full money back and to get back into a QX56 (what I owned previously). I called the BBB. Infiniti does not back up their cars.

Im having an issue with your service department. I have tried since November to have a refund issue take care of and every time I am promised oh its going to be ok this time. However I have dealt with 3 different service advisors all promising the same yet I am still waiting to see any results. I was overcharged for a service that my pre paid maintenance covered. When I brought it up to the first advisor she basically said it wasnt her job to look it up but I can bring the paperwork in if I can prove it. When I finally got in with the paperwork guess what she no longer worked there. Astonishing. I was then sent to another advisor who promised me he would send this up. Didnt hear anything from him so in may I came into your dealership to find out whats going on and guess what he doesnt work there now either.Now on to my third interaction again let me make some copies and sent this up. Which leads me to today my call to find out whats going on to only be told by your associate there is nothing I can do over the phone let me send it up. I explained at this point that is unacceptable. I need assurances. The service advisor continued to talk over me and showed no empathy to how ridiculous this process has been for me and even decided to tell me there is nothing that he can do for me and hang up on me. I really hope those calls are recorded because this is not how you should treat your customer. Thoroughly disgusted. I bought a G37 IPL edition not because I like to have an 700 to 800 payment. It was because I thoroughly believed in the brand but after this I will never step foot on another Infiniti dealership ever again.

My black Infiniti began having paint issues. At first I thought it was damaged by something in the environment, etc. But upon inspection, you could clearly see the distinct outlines of the decals that had been placed on the car years earlier. The damage began there has now spread over entire car. I dont know if the paint or clearcoat had a chemical reaction to the paint or perhaps the decals prevented the coating from doing its job or perhaps the solvent sprayed on to remove the decals had some kind of effect. I researched on the internet and found several other issues of the transportation decals causing delayed paint failure on Infiniti vehicles. It is obvious from photos that the damage is not random or naturally occurring.

Typically we buy Lexus or Audi but decided to go Infiniti this time bought a 2020 QX50. We’ve had this BRAND NEW CAR in the shop 8 times in 14 months each time being assured it’s fixed then it’s back in. Ok things happen so we gave Infiniti the option to just buy us out of the vehicle and we try something else but NO. They feel there’s nothing wrong with a new vehicle requiring this many trips to be repaired. SERIOUSLY? Speaks volumes about the company’s integrity in my opinion.My husband was going to buy me an Infiniti too (we got married April 1st) but after all the headaches of this vehicle I’m going 100% back to Lexus where they value their customers not only during the sell but throughout the entire time. I cannot support a company that cannot accept fault (accidents happen to ALL companies no big deal). It’s completely how the company handles it and this was hands down THE WORSE and they have now lost a life long customer and one that can and will use her voice to tell people what to expect when using Infiniti.

Good variety of cars and large sport utility vehicles. All cars are very nice inside and the finishes of all vehicles are high-end without being over the top. You can easily see that the quality is very good. I have had no issues with any part of my purchased vehicle and there are many features I use on a daily basis. Also, I was able to upgrade my vehicle to include a few must have items for my family. However, I wish there was a third-row seating option for SUV options. Mostly a midsize SUV with the 3rd row would be great.

For the second time in over a year I have experienced the same issue with my 2010 G37S sedan. The steering wheel locks and the vehicle wont start. Lights work, most of the common electrical stuff work, except for the windows that wont go up or down. It seems to have something related with me not starting the car for more than a week in both occasions, I have been away on work trips for over a week. The first time the car was under warranty Infiniti claimed that it was a dead battery which I am pretty confident it wasnt because I had the battery checked just before that car was taken to the dealer. Now this past Monday I got back from a work trip to encounter the same problem, only thing is that my warranty had expired a month ago. This time I call roadside assistance, they try the most common things to see if the car would start. No response at all. Steering wheels still lock, they take it to the dealer. I contact Infiniti consumer affairs to let them know to express my anger and how disgusted I am with this issue. They gave me a case # and told me that they were going to try and help me out. After a whole week my car is still at the dealer and the service crew still has no idea whats wrong with my car.

I purchased a 05 QX56 3 years ago and know I have nothing but problems my brakes go out while Im driving, I have to pull over and turn off truck and turn it back on, my lights turn on and off when the light switch is off, and my dashboard lights turn on... I found out my IPDM module is not working. My window motor does not work, my rear window hatch went out. My 3rd brake light stopped working. And my memory seat does not work. My cruise control stopped working. Went to Infiniti and Nissan. All they do is give me the runaround!!!

I got an amazing car and service. They have a wide range of models from sporty to family cars and they have great features as well. And they look great on the outside and inside. I have a midsize sedan and its fully loaded. I have the available features it came with and its amazing enough. Its a beautiful black car with sunroof and push auto start with navigation. Its also great on gas and is very spacious with leather seats. The seats warm up as well and sits enough people for me. My family is a family of four and its good to have enough room. Its also comfortable. And I have wireless phone and can make calls without using my phone. Its Bluetooth connected!

We buy this car if we paid for a cheap nice car. Its only good way to travel around the world and pay insurance for this. Otherwise it isnt a overpaying. Its a four seat car with nice comfortable seat of black type of car and it helps seat more people in a car per travel without stress. Appearance of a car just looks pretty normal and pretty depending the bright shine and coolest looking function.

I like reading the reviews posted by so many Infiniti owners and its sad that so many people have experienced tardy customer service via their dealers or the manufacturer. Im prone to skipping past reviews of vehicles 5 years or older as the service history is unknown, therefore focus on 4 years (the age of my Infiniti ex30) or new models as Im considering trading up.CUSTOMER SERVICE: It would seem that customer service is quite poor in the USA compared to England. My local dealer (Stockport, Greater Manchester) do a great job and in particular the Service Manager (James **) personally ensures that his customers are happy with the service they received. In my last review a year ago I mentioned that Infiniti had increased the price of a SatNaV update from £100 ($120) to £400 but when James read that he offered me the update for the original price when I come in for my next service - thats due in a few weeks so Ill be holding him to that.MILES: I bought the car with 13000 miles on the clock, it was a year old. Two years later and a further 45000 miles added I was concerned about its resale value but was pleasantly surprised that the residual had increased. I was offered £12,000 as a trade in, the car cost £20000 so not bad. Further, I was worried that I was killing my car with the style of driving and the distance but was assured by James that the car was running perfectly and would require brakes only at the next service - so Im happy about that.NEW: I would like a new or newer car; Ive looked at many options amongst the Infinity range as well as others like Nexus, Land Rover, BMW & Audi and I keep gravitating back to Infiniti - why Customer Service, reliability, & feel good factor when I drive it. I have not liked my options with Infinity to date based on cost, design and MPG compared to a BMW 3 or 5 series. I get on average 35 from my 3ltr EX30 diesel and I think its that high because generally I accrue miles on longer distance runs on highways (motorways if youre British) and we pay (the lowest in 3 years - $8 a gallon) so MPGs is a motivator to change. Ive decided to wait for the new version of the 4x4 EX30 expected out in October 2016 but will wait a little longer and try to buy a demonstrator as that can save lots.

I have a 2005 G35 Sedan and I wouldnt drive another Infiniti if they gave it to me. The CD stopped working years ago, Ive replaced brakes a thousand times, it drinks oil like water, and worst of all, the interior must be made from the worst of all leather look-alikes. The passenger door panel is pulling away and the arm rest, and sides of front seats have all split. I weigh about 106lbs so its definitely not due to heavy pressure points. Its ridiculous and everyone else I know that has one has the same issues. They are good looking cars but the quality sucks.

I purchased a 2016 QX80 from the Infiniti dealership in Manhasset NY in 2016. Roughly 12 months after our purchase we noticed various paint chips that have occurred in random places around the car in places that cannot be explained by wear and tear or debris impact e.g. inside the door jamb in all 4 doors and the back of the trunk. We brought the car top Infiniti and were denied warranty coverage for the paint chips. We since brought the car to several pain places that all immediately recognized the issue of a sloppy or poorly dried paint job. Now almost a year later, there are many more paint chips and many of existing chips have begun to rust. Nissan/Infiniti is denying our claim.

G35xS, transmission went out at 85K. Battery dead last year, replaced with a new one. Guess what? Battery is dead a year later. My dashboard is warped, speaker to the right is busted. Passenger sensor airbag sometimes works, sometimes it doesnt. This car has been serviced regularly and only used it to commute to work. Kia or Hyundai would outperform this car. Waste of money!

I just bought my 2004 Infiniti G35 with get this, only 4K miles on it. The elder lady who drove it before leased it and never drove it. So I have been super happy with the car. Its sexy, it runs great. It has all the bells and whistles brand new cars have coming out today. So cut to the chase, I walk to my car that is parked in front of my house to hop in and run errands. My neighbor is talking to me but I am in a hurry so I just start up the engine. It revved but didnt turn over. No problem, probably didnt hold it long enough. Nope, keeps revving but no turn over. I am thinking, I have gas in the car whats the problem? Maybe a little air in the line sure give it a little gas and it will start. I am telling the car took a 180 from hell and went from being the easily start right up smooth ride to the rev it up like its a freaking 1960 bug engine and then proceeded to smoke. Yay! So naturally I turn the car off immediately (mind you I just paid my car payment lol) and proceed to figure out how I am going to resolve this issue. I called the dealership and was put on hold for forever then It went to voice mail. Called again and a lady picked up. She seemed nice but ended up being a peon robot worker bee. I told her my situation and she said the next available appoint is August 14th. I said that is in 9 days! Can you make an exception, I have to go to work tomorrow and I would at least need a rental car. No sir, but would you like me to make you the appointment? Yeah, that robotic. So I got the manager on the phone and he gave me a couple farm out mechanics and I got on for the next day at 9 am. It is the night before so I got the tow set up and the rental car situation all worked out. I am going to have them look at everything and I am going to pick my next fuel pump, and have them look at my engine because I can tell me motor mounts are loose and my Transmission likes to jump out of first gear a lot as well. I saw that there was a recall for the fuel pump and called Infiniti affairs. The lady took over 30 minutes to find my car and proceeded to tell me that there is no recall and to talk to the dealer. Then she told me there actually IS an AIRBAG recall. Okay great, so glad I called in otherwise my airbags wouldnt be functioning and they said they didnt tell me because I was not linked to my car. So all of you out there reading this, make sure you called Infiniti affairs 1 (800) 662-6200 and make sure you are attached to your car so you will get the recalls. Most Infinitis have a recall of some sort. I will also get my dashboard looked at as I see there are a lot of complaints about that. I would also note to take your car to get serviced at an actual Infiniti dealer. You cannot trust anyone else. If anyone has any questions comments or any advice that would help me with my 2004 Infiniti G35 feel free to email me at **. Thanks for reading!

I took my car in to Herb Chambers Infiniti Westboro, MA for the airbag recall on Oct 5th 2017. A few days later my airbag light came on. I took my car back to Infiniti and they are saying its not their fault. They will not repair it. I complained to Infiniti consumer affairs and they also said they will not repair it. They said the cost is $2,888. The airbag light was never on until they did the recall work on it and now Infiniti will not repair it.

I have had problems with this car day one. Infiniti Q50 was always my dream car so I took it to the shop to be fixed but still no change. I took it to another Infiniti dealership and they are still unable to fix the issues. I regret buying the car but since it was just electrical issues I thought maybe it will be fine and Ill just find someone to fix it but no one seems to be able to know how to fix it, now I have a car that I cant even enjoy all the techs I paid for on it! I will never again buy another Infiniti.

On Sept. 2010, both headlights went out as we were driving home at night. We had to drive over one hour with high beams. As there is no Infinite Dealership close to us and the car was out of warranty, we took the car to a Nissan Dealership that has a Infinite Certified Mechanic. We found that we had to replace the whole bucket system which costs over $4000.00 for the headlights! We had it repaired and now one year and one month later, we had another headlight go out and we are looking at an estimated $1500 more for HEADLIGHTS. We called customer service and was treated unreasonably and with no help. No one should have to put out this kind of money for an Infinite M35 (2006) 70,000 miles. Rosa was the unfriendly so-called customer service agent we dealt with. We have to believe that Infinite has had issues with headlights and others have been burned with this kind of repair costs.

I purchased a G37 2012 from Carmax and it had 33k miles on it. I have had it a couple years now, always got oil changes on it/maintained it. I’ve never had an issue with this car before - not should I have. It’s got under 100k miles on it. The other day it starts misfiring. I take it to my local mechanic. He sees it needs spark plugs and a fuel injector. Replacing those. Car is still misfiring so the mechanic shop offers to take it to the dealership for diagnosis, on them. INFINITI calls me today and says the motor is bad. ARE YOU KIDDING ME!!! That’s $10k job that’s not covered under warranty. I owe $13k on this car. What a piece of ** car. I would never buy this brand ever!!! I can’t believe this company exists making such shoddy products and it should be illegal!!!

The timing chain went on my car nearly $5000 worth of work and parts to fix. My very helpful garage (Lia Infiniti) said to call Infiniti consumer affairs to ask for their help, as it is a known problem, with this specific recall notice (I knew nothing until car went wrong) with the QX56 model and my car was still fairly new with very low mileage. My car happened to not have a recall on its Vin number but the fault still happened. Because of this and out of its warranty when I bought it they wiped their hands of it. Pretty disgusted with Infiniti consumer affairs as this is a well known problem and even had recalls on this issue. I would never buy another Infiniti purely because of this. The Lia Infiniti garage I used had excellent customer care and tried everything to get it down in price.

I bought a G37 Infiniti Coupe from Infiniti of Manhattan back in Nov of 2013. After a few months I realized my lower bumper paint was cracking in several areas. I contacted the manager ** and explained to him the issue - he then said bring the car back. I did drop the car off on June 2nd in 2013 and the car bumper was still a mess when we picked it up. ** then stated to me Bring the car back the following week and I will send it back to the body shop. I took my vehicle back and this was an ongoing issue which was never resolved by dealer. I then contacted Infiniti Affairs and made several complaints about this issue back then and still no help. I called recently on February 26, 2015 and spoke to a Claims Agent by the name of ** from Consumer Affair. She stated, I see this been an ongoing issue with Infiniti Manhattan. But Im sorry to tell you they are now closed but go to the nearest dealer in your state and have them take pics of the bumper. I did that the following weekend and went to Ray Catena in Edison N.J. ** a service adviser that assist me at all times took the pics. ** contacted me on March 2nd of 2015 saying Infiniti Consumer Affair Regional Manager came to an Agreement that my bumper isnt a manufacturer issue and they wont be covering my damages. She then went on to say she received the pics of the bumper. Ray Catena employee did state in the email with the pics it was a horrible job done. I then stated when Infiniti of Manhattan had my vehicle it wasnt a manufacturer issue then neither. So she stated they are out of business now and Its nothing we can do. I said thats very unprofessional of Infiniti a Luxury Car Brand to tell customers that they can assist them. She then said, I understand your frustration but the case is now closed. I totally lost it over the phone on her and tell her I wont stop here with this big issue. She then asked, Do you know what body shop your car was at in NYC? I stated, No check your files for my information. Im sure your company has all Infiniti of Manhattan customer files. Her response to me is, We dont have any customer files from Infiniti of Manhattan and maybe you should try to find the owner and he can better assist you. I said to her, Your attitude and poor judgment will help cost Infiniti in the long run. She stated, Well we have no files for them and there is nothing we can do, being that my bumper wasnt a recall. I said to her, I need to speak with your manager, she said to me I will send an email for one to contact you. Its been seven days to be exact as of today - still no call from Infiniti Management. I will be contacting Consumer Affairs again this morning about this terrible service Im having with them. I also have my packet from Infiniti of Manhattan stating the services back in June of 2013 that was performed horribly by them. So I have proof that Infiniti of Manhattan had my car twice and still did my bumper horrible. So being that ** stated Infiniti Consumer Affairs have no files for Infiniti of Manhattan Customers. Guess what - I have found my work order and I will move forward with my evidence and seek Legal Advice. I wont ever buy another vehicle from Infiniti again in Life and I wont recommend my family nor friends. Their Consumer Affairs Suck Majorly and I have read many other customers complaints about them as well. Thanks.

I bought a used 2005 G35. Being that it was used, I got the Infiniti Premier warranty. Ha. After a short time of driving the car, I complained of engine noise. They said the car was fine. I had the check engine light come on, so I took the car back. They said, Its just low on oil. I was concerned because the oil had just been changed 2,400 miles earlier. Four thousand miles later, the engine spun a bearing, and I took it to them and said there was a problem prior to warranty expiring. They told me, Sorry. Sorry is what the quality of Infiniti cars and service is. I will never purchase another Nissan or Infiniti product ever again. I will be busy spreading the word on the internet and contacting my lawyer.

I have been looking to buy a new luxury sedan and was considering a Infiniti Q70 Hybrid, only because the MPG of the non-hybrid for Infiniti is terrible. I actually like the Q70L because of the legroom in the rear, but the Hybrid was not available in it. However, any dealer Ive visited says that they have never seen the Q70 Hybrid and doubt that it is available. When I go to Infiniti website and do a Build and Price, I can build it, yet the quote goes to my local dealers (not so local... 2 hour drive) and they tell me not available. I try to contact Infiniti Consumer Affairs to find out whats going on and they put me back to sales of the dealers Ive already talked to... that know just as little as I do. I guess that is my hint... That it is probably a mistake to be looking at this vehicle in the first place. I get quick and satisfactory replies back from other manufacturers where I have contacted for other issues or questions.

We have had our new QX80 for about 2 weeks. My wife keeps complaining about her legs going numb. She was very uneasy spending the large amount on the vehicle and its so nice she feels it could be making too big of a statement for our family. I keep reminding her its a safe suv and were not making a large statement, we are just buying a truck that fits our family from a dealer that buys from us. Unfortunately I too have been driving it lately and my legs go numb as well. Not sure what to do.

I own a used 2003 Infiniti G35, unlike many of the other problems people have posted about the newer Infinitis breaking down, this ones a little different. I am truly sorry that so many people have had so many problems with this car company, I mean look at their rating. I am giving 2 stars ONLY because before this I really havent had many issues with the car besides for regular maintenance. About a week ago my car started to stall out on me, the steering wheel would lock up and my dash slip and VDC off lights would come on. It would also be a challenge to get it restarted, a few minutes setting did the trick. The first time it stalled was on the highway, which was extremely scary and luckily I was in the right-hand lane and able to pull over to the side of the road.The reason for this review is because I brought my car to my local mechanic as quick as I could, he checked it out and told me I needed both of my Camshaft sensors replaced. A whopping $792.60, mind you I am 23 years old, thats a lot of money to me. Its a lot of money to most people. I did some research and found out that The 2003-2008 Infiniti G35 models were SAFETY recalled for these exact sensors. So I thought to myself how great it was that I could bring it into an Infiniti shop to have it fixed for nothing, since it is a SAFETY recall, and there are no time limits on getting a car fixed for SAFETY recalls. Apparently I was informed that the sensors for my car were discontinued 5 years ago, which was 2010, meaning only 7 years later did they stop fixing this particular safety recall. I was told that they could not work on my car because they could not get the INFINITI sensors and they could not work on my car with the aftermarket sensors. That is ridiculous, what if someone rear-ended me at 70 mph on the highway and killed me because my car stalled and died? Have people been injured by this before? Do owners of Infinitis of certain ages not matter anymore? Do they only care about the people spending 40 and 50 grand on the 2014 and 15s? I have called and was told that my car is no longer under warranty, obviously, I knew that. But like I said earlier SAFETY RECALLS do not have expiration dates because they put peoples lives in danger. So I had to pay the $792.60 bill to my mechanic for something Infiniti couldve (shouldve) fixed for free. I have an open case for a call this Monday to see if they can reimburse me my almost 800 bucks for something which was out of my control. I was told it was highly unlikely because of my vehicles age. I would AT LEAST like to get reimbursed my 389 dollars for the parts. If I do not get reimbursed I am going to put a story about this into my local news station who specializes in things like these. Maybe theyll take interest and put Infiniti on blast to the world. How many people have they done this to? Have people been killed or injured because of them not fixing this SAFETY DEFECT? Not every 23-year old has $800 to fix their car and could take it from the mechanic without being fixed only to have it die again and may seriously injure them. This is completely irresponsible. Based on the companys rating on this site Im sure these complaints arent uncommon.

Unhappy Customer here. I purchased a 2006 Infiniti FX35 back in Jan of 2011. Everything was all good until the dashboard started to bubble up and began melting on me. After about a year of this disgusting dashboard, I go to park my car at a restaurant, right next to another Infiniti fx35 and their car had the SAME EXACT ISSUE. After consulting with its owner, I immediately thought this had to be a widespread issue. So I began searching online to find what is the cause of this and to see if it is covered under Infinitis warranty. Turns out it was. It was the weekend...I waited until the following Monday to call. That Monday I called Infiniti Consumer affairs. They denied my repair request because it was out of warranty. But here is the kicker, it was only 3 days past its warranty date and it was still denied!This is not fair. I was never given notice about the wide spread of defective melting & bubbly dashboards. Nor was I ever notified that it was covered under warranty. This is also a safety concern because when I drive it gives off a glare, which makes it hard to see on the road. When I called for an estimate to see how much it would cost, I was told $1600 to repair. For an Infiniti manufacture defect.Why am I responsible for repair cost when it is only a few days past the warranty expiration date? I have signed up for recall notifications from Infiniti when I first purchased the car. Why was I never notified that I could get the dashboard repaired? This is unfair, and it is un-American. I want justice, not just for me but also for every FX owner out there that is rolling around with a bubbly & melting dashboard!

2015 Infiniti Q70 not well executed. Engine and Transmission do not perform with precision as the Q50 or other models do. Its sluggish and non responsive. Has stupid settings for Economy and Sport, which do nothing except either make the car jumpy or more sluggish. The Navigation system is very complex and cannot find Places (aka Points of Interest). E.g. it could not find of my bank locations (Chase) near me, even though there are 5 within a 4 miles radius. The nearest it found was 60 miles away. It could find the ATMs that my has. If you do not have an exact address, its almost impossible to find anything. It is as what in it is a primitive system. My portable GPS thats 10 years old has more accuracy. The answers I get from the dealer are all BS and they try to jawbone with a bunch of lame excuses. So, no satisfaction.

A customer for 14 years. Leased 5 cars through Infiniti and all I can say is... They have no loyalty and dont seems to give a ** about you as a customer. They misapplied a payment to someone else account ruining my credit score 30 days before I was to close on a house. That started a snowball effect of wrong information and just bad customer service and took 4-5 months before it was cleared up and corrected by the Credit bureaus. After all that I still considered getting another vehicle through them...Being the victim of misinformation once again from one of their customer service supervisors. Multiple attempts to resolve and salvage our relationship were met with nothing but long at min 20-30 min hold times. Leaving messages with supervisors that never get back to you. They just dont seem to care. After being a customer as long as I have been they can suck it. Ill just take my business elsewhere.

My vehicle is a 2001 Infiniti I-30. I have this car serviced at a local Nissan dealership since I purchased the car there in 2009. The car developed some idle problems and Nissan told me that it was the ECM (the vehicles computer). I had the ECM and a valve replaced 2 years earlier at Nissan, but they indicated that they could not do anything since it was an Infiniti part, but to contact Infiniti consumer affairs because they are likely to help with the problem since this part is over $1000 and should last more than 2 years. They indicated they would do this for a Nissan part.I contacted InfinitI consumer affairs and they instructed me to take it to an Infiniti dealership and get the problem verified. I explained to them that I was just at a Nissan dealership and they are actually the same company, but they insisted. Since I needed to get this problem fixed, I took it there. They kept the car for a week and a half and after all this, they told me they couldnt help because the part was out of warranty. They knew that the part was out of warranty before I took it into an Infiniti dealer and now I was out $145 service fee which they would not pay either.I asked to speak to a supervisor and Yadiri told me there was none. When I insisted, she indicated that a supervisor was not there. When I kept up, Jeane (the supervisor) came on the phone. Jeane indicated that the warranty was not the only issue (contradicting her subordinate) and indicated that car mileage and customer loyalty was also a factor. I indicated to her that I was an extremely loyal customer having my car serviced at Nissan consistently. She ignored my remarks and repeated over and over that they were not going to cover the part.This is ridiculous. Infiniti consumer affairs is a farce. People have purchased new Infinitis because of my vehicle as Ive always loved the performance and told people about it. Even though the car was old - this appealed to my friends because it showed reliability. I will make it my goal in life to get as many people away from the Infiniti cars as I possibly can. If someone at that company was smart, they would read the reviews in this section.

I was very happy with my car. The Q series has amazing options and amazing quality. It has power windows, locks, and seats. It also has heated seats, mirrors, touch screen navigation, touch screen radio, cruise control, excellent quality leather interior, back up camera, and TVs in rear. It is fully loaded but every option for upgrade is available. It also has big quiet motor and excellent factory warranty. It can accommodate 5 people comfortably. It has lots of leg room and very large trunk. Baby seats fix well, too and so do tall people. I love all the space. I would recommend this type of vehicles to anybody.

Well, I guess I am not alone. When it comes to Infiniti, I echo the same problems being mentioned on this site (a/c and radio will not turn off) and many others. I have a 2003 Infiniti G35 with only 45K miles and I have to deal with this. I take care of my car but I now have to worry about what else is going to happen to it. Needless to say, it is not going to get fixed. I dont have the money to fix their ** ups. So if anything else goes wrong, I will just drive it until it falls apart. I will never buy Infiniti again, never. I will tell anyone that listens not to buy it. So, lets facebook this one to death, maybe they will listen.

Having worked on and been a part of numerous Infiniti car company dealerships over the last 15 yrs, and now finally owning one of their products, its come to my attention that their brand quality is largely compromised. My situation is as follows. Having a late model Infiniti that was bought used, I concluded nothing is perfect and things would need to be fixed. However, I have never owned a vehicle with a melting dashboard. Having fixed numerous dashboards over the years for Infiniti on the FX models in 2009 to 2011, it had occurred to me that there are many other models with the same problem all the way up until 2012. The dash will crack and ultimately degrade to the point where it is unable to be cleaned/touched or even looked it through the window due to high amounts of glare it produces when driving (melting area becomes very shiny) understood the vehicle is out of warranty, but Infiniti has no remedy or cause for concern to fix these problem cars dashboards. I know there are plenty out there too. No wonder Lexus is the company to be.

I wish I had found this website prior to conducting business with Infiniti. I agreed to a 39 month lease agreement. The sales rep told me since it is a lease vehicle and it will show under Infiniti, they take care of property taxes etc and I would only pay the monthly payment which is link to my bank account for automatic deduction so that I will not be late. I was wrong. WARNING: PLEASE BE VIGILANT if you have an account with Infiniti especially MISC charges.I had a parking ticket in Arlington which is $50. I paid for the ticket. Apparently Infiniti gets the notification also. Instead of investigating into the ticket, they ALSO paid the ticket and added the charge under MISC $50.00+$20.00 (20 is the admin fee since they paid the ticket). I called to dispute it. I spoke with several individuals and supervisors over several months. The supervisor spoke to me a condescending tone. Instead of objectively looking into the charges, they repeated what previous employees have noted in the system regarding my account. THIS GETS BETTER..I had to called Arlington Treasurer with the ticket number and guess what.. my account showed two payments (one from Infiniti and one from my bank account). The representative from Arlington also stated they mailed a check back to Infiniti which they CASHED. Now I have to prove to Infiniti that I paid. After the confrontations, they also reported to Credit Bureau that I was late on my December 2013 payment and it showed on my account. I had to dispute that too since bank statement showed Infiniti drafted payment successful on time. I am confident that this one is intentional.This is really frustrating to the point that I just want to pay for all the charges and return the car. Thankful, I only have one month left. I will never buy anything from Nissan again. I will be legal actions even though dealing with them is extremely painful but if I let this go, this will continue.

About a 45 days ago I took my 2009 Infiniti g37 convertible, market value of car $17500 to Passport Infiniti of Suit Land Maryland for repairs on convertible top not operating. The service department checked the top out and said total cost to repair top would cost $8900, to my surprise I debated the cost and indicated to the service manager the car was not in a accident. How could this be possible? I stated to the service manager I found the hydraulic motor for the convertible top for a price of $750. He replied they change out every part related to the hydraulic motor hose lines fluid everything. I stated, This is ridiculous and how can you pick up the phone and call a customer and tell them the cost to repair your top will be $8900 and the vehicle is only worth around $17000? Of course I got the same response.I also stated, The replacement engine for the car that propels the car down the street at 150 mph would only cost $5000, please explain to me how the motor that raises the convertible top cost $8900? Crickets. Any way I end up taking the car to Germain Auto Group of Springfield VA. They fixed the top including the parts for $1900. Now you see why I had to blog about this. Oh and by the way I called Infiniti Corporate. They were not forth coming with any solutions other than trading the car in. Go figure. Nice car, bad custom service company. If youre thinking about buying a convertible hardtop Infiniti g37 be aware if something goes wrong with that top the cost to fix through Infiniti is all most impossible.

I have a 2003 Infiniti G35 Sedan V6. The air system is stuck on auto and my audio (radio) and rear defroster no longer works. I have no control whatsoever on the entire air system. The problems started in 2009, as I lost control off, and on until about six months ago when everything went dead. I had recall work done on the audio circuit board in 2003 and now that Infiniti dealership in Guelph told me that it is the same part which is at fault. This diagnosis cost me 57 dollars. I called the Woodchester dealership in Mississauga that did the original warranty work and they told me that they no longer will back their work because the Voluntary Service Campaign Audio Finisher Circuit Board recall is over with. This is a total scam that Nissan has managed to sidestep even though they issued a recall. They replaced my part, all right, but this same part was again faulty and an obvious health and safety concern exists here. As far as I am concerned, they should once again replace this faulty part since they probably replaced it with a new one that again is faulty. How can I possibly drive this car when no front windshield air or rear defrost exists especially with winter fast approaching. The least they can do is pay for the part again since the dealership wants to charge me approximately 1700 dollars to replace both the circuit board and the radio. If I dont get satisfaction out of this I will never buy a Nissan vehicle again. There are so many people complaining about this. It is pretty laughable that no one from the government has forced the issue. I guess that will be my next step. Whats your move Nissan? Are you gonna take the responsibility for the vehicle you made or are you gonna wait till someone gets killed because they cant see the road while they are driving?