Just bought a new 2017 Subaru Forester Touring model which is now confined to my garage. We have a steep hill nearby which I use frequently. The hill is 2.4 miles in length and in parts is up to 20% decline. With all previous vehicles I simply stuck the car in low and applied the brakes occasionally. The Forester does not hold the speed down in either drive or low gear and I am obliged to use the brakes constantly which I believe to be dangerous. The car is equipped with x- mode feature but that is only effective up to 18mph and driving at that speed would make me very unpopular with other road users. My dealership has no answer but they are researching. Id appreciate any advice.

With - 28 C in Ottawa today, it was not surprising that my car did not want to start. The dealer could only suggest calling their emergency roadside assistance service 1-800-263-8642. After punching several options on my cellular phone, I was put into a waiting line and after 45 minutes, I could no longer stand their stupid music and I cancelled the call. Thanks to my personal battery charger, I solved the issue. The car runs nicely but Subaru fails on the service aspect.

We bought our Subaru Outback brand new, with about 10 miles on it, we got it because we wanted a reliable car and we loved the fact that it was a dog car. Within a few months I started noticing a vibration when accelerating, I brought it to the dealership no less than 20 times and it could not be duplicated by the technicians. Finally around 38,000 miles we bought 4-new tires, YES, FOUR! This did not help. 40,000 they replaced a rear wheel bearing (felt like vibration was in the front?), I thought this might fix it, but it still shakes.NEXT issue, which is probably far worse! The battery. The first time we had a dead battery we had just shopped at Costco, the entire back of the car was filled with groceries, the car wouldnt start. We called the Subaru tow service, they started it but it promptly died. We had to have someone come and get our groceries, then have our car towed to the dealership. Yes, we got a loaner car for the weekend, but on Monday they said there was nothing wrong. Repeat this 2, 3, 4, 5 TIMES! I would be stuck in the garage, the car wouldnt start, my husband at work, wouldnt start. Would take off after a sluggish start, stop at a stop sign, then boom, it dies right there. Dealership response- Hummm, looks fine, must be because you are not driving it enough, or you are leaving the lights on, or the hatch open. We just had our 4th NEW battery put in, the last brand new battery was exactly 3-months ago. This car is a lemon. I started researching online, WOW, we are not the only ones out there with this problem, Subaru has a real problem, the battery has got to be an electrical issue. The vibration is a mystery. I used to love my Subaru, now I really dislike it.

I bought a 2012 Outback in February 2012. When I rotated the tires at 10,000 miles, I noticed that both rear tires were severely worn at the outer edges. The dealer had the wheels aligned. They were out quite a bit. But now after about 11,000 miles, the tires are worn to the tread gauges in the outer tracks. I dont think I will get 20,000 miles out of them. I think Subaru should replace these two tires. The other two tires are fine but at 20,000 miles, I may have to replace all four tires because it is a four wheel drive.

Before taking our 2015 wrx in for a recall, we had never had a single issue with this car. It was certainly confidence in motion and a well loved car. After the Pre-Ignition recall and CPU flash in May, we have had the check engine light on seven times and have been back to the dealership SEVEN times. They are friendly and great every time but who wants to have their car stall out in intersections, miss work, miss family events, and waste gas driving back and forth to the dealership?We contacted SoA and they offered us a $500 rebate towards a new Subaru, which is a complete joke since what moron would buy another new Subaru after an experience like this? I feel like I cant trust my Subaru to get me safely anywhere and after the flash and reprogramming, our car has never felt like the car we wanted and paid for. It is not ethical to sell a car that runs a certain way and then dumb it down and make it unreliable a few months later. At this point, I would not recommend a Subaru to anyone.

I was involved in an accident on November 9 and took my 2018 Crosstrek into a good body shop in town to get fixed. It is still there 6 WEEKS later because the body shop can’t get parts from Subaru to fix it! The last part they need is back ordered until Jan. 3! Ive tried calling Subaru of North America and my local dealer (Bob **, Fort Wayne, IN), and they keep telling me there is nothing they can do! My insurance only pays 80% of my rental, so Ive been paying 20% of the bill this whole time! I will NEVER buy another Subaru.

I purchased a brand new 2006 Subaru Forester. I did 4-5 months of research and looked at the majority of small SUVs and finally decided on the Forester based on what I had read - reliability, utility, AWD technology, and the Subaru brand name. I have nothing but positive things to say about the Subaru dealership but I cant say that about Subaru Canada - they really dont care about their customers. They have your money. Why should they care?The Forester for the 1st six years of its life was a fairly reliable car. I took the car in for service religiously and performed all the required maintenance/service. The only main item that went which I thought was odd and a bit pricey was the Oxygen sensor which cost me $700 and then went again a year later but I was lucky as the sensor was still under warranty. At about its six year of life - just before Christmas - I was just getting on to the highway and the oil light went on; I immediately got on my phone to my mechanic and he said to bring the car in tomorrow. About 10 minutes later the oil light went on again and I was on the phone to my mechanic who said bring the car in right away, which I did. Turns out it was the head gasket so it cost $3000 to fix (they did the timing belt / water pump at the same time). I called Subaru Canada and they said because the car is out of warranty, there is nothing they could do. So, I got the head gasket fixed and should have dumped the car right then and there. About two years later, I was driving on the highway and stopped at my destination and noticed the temperature gauge going to the H position so I stopped the car, let it cool down and walked down the street to a local service station. They said, Bring the car in, and they were going to do a rad flush but when they started to do it they noticed coolant leaking so they just topped up the coolant. I got back on the highway and the car started to heat up again; the net of it was a leak around the water pump which my mechanic fixed. About 2 months later, the car started heating up again and back to the mechanic.So the probable cause...wait, wait...likely the head gasket; cheapest fix is the thermostat which they swapped out. But, my mechanic is saying the only thing that would fix it would be a rebuilt engine. Again, I contacted Subaru Canada and same story line - out of warranty - too bad, so sad. So I cut my losses and traded the car in on something more reliable - a Honda. I will never ever buy a Subaru again - what a waste of $36,000.

Bought an early model Crosstrek. Liked the car at first, but it went thru a quart of oil every 1800 miles or so. Subaru says this is normal for a boxer engine? Felt like a 16-yr old carrying oil around with me. Ive had other Subarus & VW bugs with boxer engines that did not do this. It also ate tires, despite alignments and you have to buy 4 tires at a time with AWD. Usually the right rear wore excessively. So 2 years later, I go to trade it in on a Forrester (hopefully with better luck) and the dealer wouldnt even look at Subarus Guaranteed Trade-In. What a joke that is. Bought a Toyota.

Its a Subaru. Really close to the safest car on the planet. Its our fourth. Saabs including an Aero convertible, Nissan 350Z. Fast (at least to 50mph). And safe, safe, safe.

At 87,000 miles, my 2011 Outbacks temperature light went on and I immediately pulled off the road into (fortunately close) service station. Ultimately got it to a Subaru dealership where it was determined that the head gasket and exhaust valve guides needed to be replaced. I now find out this is a common and long standing problem with Subaru cars. Is there a class action suit concerning this? Is there any resource available to disgruntled customers?

I have own 25 cars in my life, I am 54 years old. Never had any engine failures. But my 2008 STI just blew up.

I used to think Subaru is a good and reliable brand name, but I change my mind now after the transmission failed after only 6 yrs on the road. The mileage is just around 98,000. Luckily that Subaru has extended the powertrain warranty that I dont have to pay a costly repair. This failure on CVT transmission should be a recall rather than giving out extended warranty. They said that the reason for this warranty extension is that it is not a safety concern!! Really??? What if my outback got stalled on a highway, would this cause an accident. For sure in my opinion. What if my car transmission failed just after the warranty expires?I own a 2011 Subaru Outback, by the way. I also own a 1998 Sienna van from Toyota. And the transmission is still fine. Toyota has put money in Subaru, I think they should reconsider their take. And luckily that last summer I bought a second hand Toyota RAV4 for my daughter instead of Subaru. I was looking for a used Subaru, but thank God I changed my mind for a Toyota. NEVER BUY A SUBARU AGAIN!!!

I had a 2003 Subaru Forester. Like so many people, I purchased it based upon its reputation. Car ran fine for many years. At 129,000 miles the head gasket went. This cost several thousand dollars to repair. If you google Subaru Head Gasket Problems you will find many people with the same problem. Subaru claims to have fixed the problem in 2007. At 170,000 the car started leaking oil. At 184,000 miles car developed another oil leak from the engine. The cost of repairs for the leaks was in the thousands. I finally decided to trade in the car for another brand. Some things that you may not know about Subaru: Subaru has a reputation for leaking oil. There are 2 class action suits against Subaru because the newer Subarus burn oil. Subaru claims that it is normal for a car to burn a quart of oil every 1000 miles. Google Subaru Class Action Suit.Many of my friends that talked me into buying a Subaru have also abounded the brand for having similar problems. We have discovered that Subaru oil problems are difficult to fix whether you bring the car to the dealer or an independent mechanic. One other quirky item I learned when being a Subaru owner - tires must be replaced in sets of 4. I had good tires with 20,000 miles on them. One got ruined by a nail. I ended up having to buy 4 new tires otherwise I would have run the risk of damaging the car.

On my 2012 Legacy, the check engine”, flashing Brake light and the traction light all come on at odd intervals. The dealer has been able to fix this on a temporary basis by changing plugs, checking the compression, and cleaning the fuel injector system. All of these work for a short time but not permanently. Subaru America refers me back to the dealer that has not been able to solve the problem. Anyone have a similar problem and what was done to correct it?

For a long time, I wanted a Subaru Legacy car, being fascinated primarily with the reliability of the Japanese cars and also with this brand (studying the history of the brand, the beginnings, the technology, ...) and now I managed to buy one In second hand (because I could not afford a new one, though, with that money, I could have bought another car brand almost nine). I took it from a known, serious person, knowing the history of the car. Its a Legacy, a 2008, 2.0-liter, 150cp diesel boxer that has 220,000 km. Series: ** / 2008. Nr. Identification: **. Engine: Tip EE 20; Series **. I was glad that the person she bought her took care of her, he invested heavily in her (at that moment thinking he was unlucky), but it seems that bad luck continues to me and not only, But to all who have this Subaru model; After I was interested in the Romanian specialty forums, I found out that all the owners of this model are talking about a serious problem with this type of engine and even if it had a proper use and proper maintenance, none have ever reached More than 200,000 km without total engine failure. The mechanics say there is a fault in vibrochen, which breaks and it in turn destroys the entire engine block, and the whole engine becomes unusable. This is what happened with more than 90% of these market engines in Romania. I, even though I have not bought it for too long, have rectified the turbine, replaced an injector and it seems that I will have to replace the other injectors, including the turbine again (repair kits are not in Romania, as well The other parts, special mechanics, are no longer there, there is only one representative in the capital city of Bucharest and which does not represent the interests of the clients, let alone the authorities) and yet the engine is not heard at all and I am Afraid to go a long distance with her (I do not have the courage to leave the city), for fear of happening to me the same way, to break the vibrochen and to stay who knows where in the field... discouraging! What is the value of the description on the official website? This engine is not just a new evolution of diesel models - its a revolution! Its the first time that a diesel engine with horizontal roller mounted is installed on a SUBARU BOXER DIESEL... the revolution lies in the fact that it does not last (while other manufacturers guarantee these km) more than 200,000 km. The answer I received from the representative was that I did not document myself before, I did not know what I was up to! The guarantee is 200,000 km, which she does not guarantee “and we All the owners had to change their engines or give them old beasts, losing money!” I would have liked to have sent a letter of appreciation to represent Romania or to Europe or directly to Japan (where it is impossible) and to express my gratitude for having this brand and the joy to lead it but I have spent More time in repair centers than to use it, but it seems that things will not stop here, as it is already compromised. I would have liked this mail to be sent directly to Subaru Corporation, the Customer Consumer Division, or in the worst case to the Romanian authorities, not to you, but no email address is available for you. Japan and send to the Romanian representatives, proved to be equal to ZERO. If you can help me with a Subaru Corporation mailing address, Customer Consumer Division, to find a compromise solution.

In 2010 I purchased my first Subaru. I figured I bought the best vehicle of my life. I owned it until November 2014. I had nothing but troubles. I had to replace the battery within the first year. Randomly thru out the year it wouldnt start. All my oil changes were done at the dealership. Every time they would tell me it had no oil. In total I had a sway belt, drive shaft, engine, battery, full clutch replaced and brakes. Subaru offered $500 prepaid visa for my next Subaru. What a joke...

I leased a 2012 Subaru, signed a contract, and took the vehicle home. The dealership messed up the contract, lied about it to get me to sign another contract under the guise that it was a better deal for me. The truth of the matter is that they either made a mistake, or they are running a scam to get you to sign one contract, take the vehicle, then offer you another contract within a few weeks, or they are just incompetent and unprofessional. When I decided that I did not want the new contract, they became angry and rude. The general manager assured me that he would take care of it, but he did not and I had their company calling me about a vehicle that I had returned (2009 Subaru) to the Subaru dealer a month earlier. The vehicle was on their lot and in their possession. I have returned the new 2012 vehicle because of how I was treated and because the general manager, during his shouting match with me indicated that if that was the way I felt, he did not want to do business with me anyway. I am glad you have enough Subaru business that you can afford to throw away customers who purchased 3 Subarus within four years. I will make it one of my goals in life to make sure that people know you do not want business from me or people like me. Of interest, is that a similar situation happened with this same dealership three years ago. At that time, a few weeks after the 2009 car was purchased, the finance manager called and indicated that he had made a mistake on the contract and that the payment should be higher. Once again, I refused and told him that I had a contract, and he could not go back and change the terms of that contract. What is going on at Subaru AutoBarn of Countryside, Illinois? Are they incompetent, or crooked or both? They definitely could use some training in customer service as you have just lost two customers. Since I have returned the 2012 Subaru last week, I am in the market for an SUV. Guess what, it wont be a Subaru. Someone should investigate further the practices of Subaru Autobarn of Countryside, Illinois. I know I will be continuing my investigation and legal options. Not only am I angry, as noted above, I am inconvenienced and suspicious. I did not check the first box below because I am pursuing all options including legal options. Yes, an attorney can contact me about my complaint.

My first purchase, the one that instantly catapulted me into adulthood was my purchase of a brand new 2015 Subaru Impreza Sport Limited. I had researched the car ad nauseam. I had gone to many many dealerships around my state (MA) until I found the dealership that was able to make all this work come to fruition, Singer Subaru in Plaistow NH helped me sign on the dotted line and now I was the proud owner of a blue 2015 Subaru Impreza Sports Limited with black leather interior. I adored her. As it happens though a million devils follow the thing you love most, so a highway pothole claimed my first tire, so back to the dealership I went needing to replace the tire and the disk. And these past 3 years have followed suit with issues, a recall or two and more money spent on this love of mine. My dealership was bought by AutoFair and relocated to Haverhill MA.This past August I took the car in for a heck up and aside for the regular filter replacement and oil changes, it also needed its CVT transmission changed. Today, 3 weeks later I wake up to a check engine light on. And I was beyond upset and worried. I bought a brand new car however I feel like the money I have spent for maintenance and fixes has taken a toll. Facing another bill in the hundreds for a pressure valve, I called Subaru Customer Care at 800-782-2783 to just voice my frustration and basically have someone hear me out. The lady was AMAZING, I wish I had remembered her name. She was beyond patient and kind and UNDERSTANDING. She said she would look into the issue and see if she could help me. I was happy to hear that I could be getting a discount but honestly having someone on the other line hear you out was amazing. An hour or so later someone from customer loyalty department called me back and informed me that they had reached out to my dealership and would be helping alleviate the burden. I am glad I chose Subaru 4 years ago, and I will gladly be their customer for many years to come. I will pass this vehicle on to my father so he can finally retire his 98 Ford Windstar. Thank you Subaru!

I genuinely like the idea of warranties but have always found they cover next to nothing. As a woman with little mechanical background, warranties offer the false promise of safety and help where none is likely to be found.

Today I dropped my 2019 Subaru Sport off at Subaru in Turnersville, New Jersey for a second time and for the same issue. The tailgate stops working completely. The tailgate latch will not open the back and neither does the button on the starter key or the inside automatic button. There is no way to open the tailgate unless you have a screw driver and can crawl into the back to open up a manual switch. This exact problem occurred in the summer too.My appointment was for 11 AM. After contacting Subaru for updates a couple of times I finally got a text stating at 4 PM someone was just now diagnosing the problem. Why bother to make an appointment if Subaru service doesnt plan on looking at my car for 5 more hours. I still have no car and no answers. To top the matter off the service department CLOSES at 5 PM which is in 15 minutes. At 4:55 PM I got a call that my vehicle was repaired and Subaru had already contacted service departments regarding this issue, so they actually had the part they needed to make the repair. So if purchasing a Subaru Sport keep this in mind as well as the disappointing service experience. In speaking with the service man who signed in my Subaru, he told me that 11 AM was my drop off time, but they have all day to work on the cars. If I had opted to stay and wait for the repair I seriously doubt I would have had to wait 6 hours. Moving forward the lesson I learned when having your vehicle serviced at this Subaru would be to always tell them you are staying and waiting rather than leaving. You likely will have a better chance of getting your vehicle serviced in a more efficient and timely manner. Better yet how about if this Subaru just honors actual appointments.

Two months ago I built up the urge to trade in my 2005 Chevy Uplander for a brand new 2014 Subaru Crosstrek... the car Ive been wanting for sometime. I walked up to the black one I wanted and demanded the deal they promised online. Finance 6 years $400 monthly. After being denied for not so hot credit and offered a $550 monthly I walked out of the dealership a lil bummed. But took it with a grain of salt, just have to save up more for the 15, I thought. But the very next day Marco, the online Subaru sales guy, called me up in the morning with great news that Wed talked to the manager and made some moves to get to deal you wanted. Excited I rushed to the lot, signed the contract, got the insurance onsite, traded in my van.At first they told me theyd give me $2500 for the van. But when I look at the contract they put value @ $500. When questioned they said in order to get the numbers I wanted and to make the deal work thats what we had to do. Agreeing to that I went ahead. I fell for the extended warranty and 3 year maintenance too for an extra $79 a month bringing it to 479 for 6 years. Hesitant but sure I could make the payments, I drove off the lot a proud New owner of a Subaru.One month goes by and Marco calls and says, Oops, we forgot to get a copy of your pay stubs. Can you please send it via text email or fax? After kindly agreeing I first text it to him 3 different times. A week later they called me at work and demanded I fax or email of my pay stub. Agitated at this point I agreed and faxed it, scanned and emailed the copy. Two months since I drove off the lot and I get a call at work again from Marco asking if I could come down to the dealership to work out a new deal because they made a mistake on the contract and discrepancy on my pay stub. While at work I told them I was busy, I would try in the next couple days. Today I got another call at work from the Subaru manager rudely demanding that I return the car to the lot, saying that time is up and the deal is no good, the bank rejected the terms. Pissed off at this point I was ready to just say ** it, Ill just return it and get my van back. So thats exactly what I did. Except they didnt have my van ready, its getting smogged and Ill be ready in a couple days they said. When I arrived at 8:45 pm the GM wasnt even there waiting as we discussed. I had to wait for an hour for him to show up. During which I had to sit there with the sale manager who didnt know anything about the situation. When the GM finally showed up he rushed up to me, got in my face and demanded the keys back. I refused because they didnt have my van ready. Thats when three guys surrounded me and basically strong armed me for the keys. Then acted like they were doing me a favor by calling me a cab ride home. Only to tell me theyll call me when the van is ready.When I signed the contract I signed a page that said no buyers remorse... once I drive off the lot theres no driving back with second thoughts. Is there a such thing as sellers remorse? Bad Business. I want Fairfield Subaru exposed. I dont ever want to buy Subaru again. They lied about the van being smogged and dont know where my van is?

If all the stories were true, Subaru was going to be a great first new car. 300,000 miles I could expect without any major problems. The year was 2009, times were tough but I love my wife and wanted to get her safe car for the icy winters. I have had several problems with this vehicle. The first one being an axle broke and 60,000 miles, second one being replacing the head gaskets and 80,000 miles-- This should have been a factory recall. Now throwout bearing cost $1300 with only hundred and 5000 miles. Wonder what will be next for this car. I will say local Subaru dealer help pay for the axle, I still had to pay for labor. Subaru USA did help pay for the head gasket but I still had to go to my 401(k) to pay $1200. When you live paycheck to paycheck and wanted by new reliable car, is Subaru really the car for you? This is my story.

We purchased a 2019 Ascent and love many things about it. The one thing we DO NOT is the MPG. We have carefully monitored the MPG in all sorts of circumstances, even trying to drive at the speed limit on cruise control for several hours in 8th speed in the manual mode. That is where we got the best MPG at 19.2. At no other time have we been close to the quoted number. Our average has been 17.2 city and 18.8 highway, which are very different numbers from what the window sticker numbers showed. We have tried endlessly to work with Subaru of America and have had little to no help as they are not taking ownership of the discrepancy and they just keep trying to put it back on the dealership. Clearly this is a corporate issue as they build the vehicles and the dealership just sells them!

I bought this low- mileage 2019 Forester used and admittedly have only 4 months experience with it. Most things seem fine except for one BIG issue: from time to time there is no response when I press the accelerator. After 2-3 seconds it picks up again, but by then I could have been rear-ended! This is the same issue described by Margaret of Harrisburg and is not new. I found other websites dating back to 2015 with dozens of complaints about this same problem. This is a clear safety issue and should be the subject of a recall. I bought a Subaru because it used to be highly rated but, as I research this problem, I now find more and more complaints about this and other issues.Other things I don’t like include the auto-shutdown at stops. I had to turn it off because it caused a hesitation and was annoying. And the drivers manual is a mess — 550 pages with supplements and I can’t find how to, for example, dim the dash lights. It seems there’s never one spot that fully describes a function. Pages referring to other pages, referring to other pages that eventually come full circle. And the index is almost useless. Think “dashboard light dimmer” is there? Nope. This is only one function for which I find Google much more helpful.

As many other reviews I read and contained in this page, a 2007 Subaru Outback did not give any warnings, did not overheat, just all of a sudden a clunk sound, and it had to be towed away to the mechanic who says that it needs a new engine. After reading all the other reviews, it has help me to make the choice of giving it up and cut my losses now. I have to say that purchasing this vehicle brand new was a very poor investment. I thought I was going to be able to have it for many more years, not just 7 years. It is too bad Subaru doesnt take any responsibility for its faulty mechanism. NEVER AGAIN WILL I BUY OR RECOMMEND ANOTHER SUBARU.

I have a 2016 Legacy Premium 2.5 engine. I experienced a trembling being felt on the driver seat, floorboards and on the passenger seat. Ive had it in four times. This didnt happen last year when I bought the car and during the summer when using the A/C. Now this year when I use the a/c and the cooling fans go to high speed you feel this trembling. I went to the dealer for where I bought it and the mechanic said that that was normal. He even felt the trembling. He then said to switch to premium gas.I took it to another dealer and the mechanic felt the trembling also. He then said he would look into it. He called me back and said he sat in a similar 2016 Legacy and with the approx. same mileage and said it did the same. So he even said it was normal. If it is normal why didnt it do the same thing last year. Subaru of America said that there was nothing they could do because the mechanics said it was normal. It feels like you are sitting in a vibrating chair. They say it is normal then Subaru needs to fix this problem. What you pay for the car it should run smooth. I am very dissatisfied with the car and the service. There is something wrong with the fans or engine or trans. Does anyone have this issue.

I bought a used 2016 Subaru Forester with only about 20k miles on it, still under warranty. I was okay at first, now I notice how harsh the ride is. I can feel every bump in the road! Is there something wrong with the shocks? Are the shocks adjustable? Is there someone with the same vehicle experiencing the same thing?

I have only 160 miles on my 2014 Subaru Crosstrek. Last week, while running the air conditioning, the engine started chirping & squealing. Took it back to the dealer I leased it from, and the tech told me its a defective Serpentine belt, which is COMMON for their Legacys & Outbacks, but this was the first time shes seen it on the Crosstrek. And best of all, they DONT have the belt in stock (IT NEEDS TO BE REPLACED). So, they have to ORDER it and I will have to be inconvenienced once again to bring it back so they can replace it.

Subarus Mr. Shiro Ohta, Chairman, President and CEO of Subaru Canada, disappoints and his public relations personnel fall short in customer relations. In October 2014, I purchased a 2015 Subaru Outback. If the automotive review reports are accurate, I should enjoy a few years of worry-free driving. Notwithstanding that possibility, I have already decided that I will never buy another Subaru product. My decision has nothing to do with the product but with the purchase experience and the failure of Subaru Canada to address what I believe is a legitimate concern.When I ordered the Subaru car I was informed to expect delivery by the end of December. At the time, I advised the sales person that I had a pre-planned trip in mid-January and that I required a vehicle for that date. I was assured that would not be a problem. Sometime during the latter part of November I contacted the dealership to inquire on the status of the vehicle and was informed that equipment supply issues could delay delivery, pushing the arrival of the car to mid-January. I proceeded to adjust travel plans by cancelling half the trip. By mid-January, I was now informed that a January delivery was unlikely with a new estimated date around the third week in Feb. Finding myself in the position of having to rent a car, I informed the dealership that I would be back home for the last week in February. On the third day away from home, I received an email indicating the vehicle had arrived.While the dealership did what they could and have no control over the timeline connected to vehicle production, Subaru Canada could offer nothing more than to say, after the fact, that it was normal to wait 4-5 months for a car, when the dealership indicated a 2-3 month time frame. Misinformation from my perspective. Subaru has been enjoying a tremendous growth in vehicle sales and perhaps their production capabilities cannot handle the demand. Thats understandable. What is not understandable, particularly in consideration of their increased profits, is how they could simply dismiss my concern regarding the extra costs I had to incur for the ongoing changes in delivery dates by offering a take it or leave it apology. When they could have offered to pay all or a portion of the car rental or maybe offer another year on the warranty or anything to retain customer satisfaction, they opted to offer nothing tangible. As an aside, I once saw a sign hanging from the ceiling in the garage area of a car dealership which referred to the golden rule. Rule #1. The customer is always right. Rule #2. If the customer is wrong, read rule #1.In spite of two letters, with one being a registered letter to Mr. Shiro Ohta, my communications have received only a dismissive response from someone referred to as a Specialist, Social Media Communications & Customer Experience. I have purchased many new vehicles over the years from several different manufacturers. The professional excellence associated with the purchase experience is no less important than the product itself. The Subaru brand has not lived up to my expectations in customer relations and for that reason I just purchased my first and last Subaru product.

I purchased a brand new Subaru Ascent from Toyota/Subaru of Corvallis about two months ago. I also purchased the extended “bumper to bumper” warranty for the car that is good for 7 years/100,000 miles. The Sunday before last (August 11th), the middle seat (the Ascent has 3 rows) quit sliding forward and backward on the track that it was on. I made an appointment on Friday, August 16th for the dealer (Subaru of Corvallis) to take look at the seat. They confirmed that the seat was not functioning correctly and informed me that they would need to schedule another appointment to fix it (they needed an entire day to do it). So I scheduled an appointment on Monday, August 19th, for them to fix the seat. They called me around 11:30 on Monday, August 19th, and told me that there was a rock stuck in the track of the seat, and that they had tried everything to get the rock out of the track but had failed. They then informed me that my “bumper to bumper” warranty would to cover replacing the track, and that it would cost me around $1300 to get an entirely new seat assembly (apparently the track cannot be replaced separately, and that the entire seat assembly must be replaced). The car has approximately 2,000 miles on it! They also told me that they could not put the seat back into the car the way it was because it was a liability for them, and that they needed to fix it before I could get the car back.Needless to say, I was angry that the “bumper to bumper” warranty wouldn’t cover the issue, and that I would be without a car until they could order the part for the track and get it replaced (they said that they would need to order the part from the east coast somewhere). I called Subaru customer service, and they stated that the issue was not a design flaw, and that they would not cover the repairs. They said that a rock getting into the car was a foreign object and there was no design flaw of the track for the seat. Apparently, I can never allow another rock to get into the car again! I then called my insurance company (State Farm) and filed a comprehensive claim. They are still debating whether or not they can cover it. My questions are these: For a company that is known for their rugged image and adventurous spirit, is Subaru going to stand up an admit that a little rock can completely ruin their seats? Apparently that is the case here! How is this not a design flaw???

I bought a brand new 2013 Subaru Crosstrek in April of 2013. The first week I owned the car the oil light came on. I took the car back to the dealership and they advised it is just a break-in period, and it is expected. I found it a little odd, because I previously owned a brand new Nissan Xterra for 9 years, and not once did the oil light come on, nor did I EVER have to add any oil. Also, my brother-in-law, who is a Toyota mechanic, just recently advised me that a brand new car should not burn any oil and they should have replaced the engine when the problem was first noticed. Anyway, my vehicle now has 79,000 miles on it and I have had to add 1 quart of oil every 1200 miles. There are no signs of oil leaks anywhere. I just took it to the dealership last week to find out why I am going through so much oil and they told me that there was no oil in my engine. The oil light didnt even come on. So, the dealership advised they would need to monitor the oil. They put fresh oil in and told me to call when I drove it 850-900 miles so they could get me in to take a look at it. I called at 850 miles and they told me they could not get me in for 4 days. Well, that will put me over the 1200 mile limit because they have to check the levels between 1000-1200 miles. I advised the very rude service rep, Chuck, of the situation and he advised if I go over 1200 miles that I will have to start over, which means I will have to pay another $73 for an oil change and that just so conveniently puts me over my extended warranty of 80,000. So, either way I am screwed. I will never ever as long as I live buy another Subaru. And Southern States Subaru in Raleigh, NC needs to seriously hire individuals with better telephone manners and customer service skills. He would not work with me in any way. They are the idiots that told me to call after I drove it 850 miles and now they wont even get me in. Everything about my Subaru experience has sucked! I will definitely go back to Nissan when I buy my next vehicle.

There’s so many to choose from but our Forester has truly been exceptional! The safety features are phenomenal, the price was the best option, the ride is smooth, and the company treats you like family.

Purchased a 2014 Subaru Forester because of Subarus good reputation -- much to my surprise, my NEW car burns oil. I have to keep checking the oil because it needs to be added on a regular basis. Also, the Bluetooth does NOT work and has not worked properly since the beginning of time. Very dissatisfied and will NOT purchase from Subaru again. BUYER BEWARE!

Bought a 2014 Subaru Outback from them that was a Subaru certified used car. I’ve had nothing but issues with it. I reported to them that there was a loud screeching sound intermittently the day after I bought it. They said they drove it and didn’t hear anything. I brought it up multiple times and they said they inspected everything but couldn’t find an issue. Brought it in for the same reason recently and they called back and said that rust on rotor made grooves in the brake pads. I asked if they could replace just the brake pads and they said no we have to replace the rotors. I wrote their service manager asking for the $65 inspection fee to be waived and honestly I want a full refund for the work. $550 for rotors that I didn’t need or want is ridiculous and I’m not sure its legal. The rotors cost around $70 each and the brake pads $20.

Due to limit of words everything in detail cannot be told. Car has had issue upon issue since new. Subaru knew this car was a lemon offered warranty. Now it has an internal engine PROB CLAIM BEING DENIED.

I am now experiencing problems with my 2013 Subaru Outback I purchased new from a dealer. I see on this forum, other who have similar problems. The oil light has come on several times and the transmission is surging and bucking at low speeds and while lightly loaded. Ive had the car serviced for these problems twice. The transmission is especially troubling as my warranty expires in 5,000 miles and they cant find the problem. (Design flaw?) So far, I spent hundreds on a throttle plate cleaning and an oil change that I didnt need. Subaru claimed that the oil was over serviced by Jiffy Lube. Okay. So drain some out and dont charge me $77 for an oil change. Plus, nth is didnt fix the transmission. Its still surging and bucking. Anyone else? Should there be a recall? Subaru might have the nicest people working there and might make a very safe car, but if its always in the shop, how would I know?

We purchase a brand new Subaru Forester in 2009 and the transmission went at just above 60,000 miles and just over 5 years -- warranty expired barely. We took it to Maple Hill Auto Group in Kalamazoo where they replaced the transmission. All the maintenance records were submitted to the warranty group at Maple Hill. All the preventative maintenance was completed by a reputable company who does a thorough job. We received backlash that some of the work was not completed at a Subaru dealer. The bill for the transmission was greater than $5,000 dollars. Maple Hill did not provide a vehicle and took 3 weeks to replace the transmission. When it was finally replaced, I paid for the vehicle and drove off. After 1 mile the vehicle would go over 25 MPH. I returned and told that they must have received a defective transmission from Subaru. I waited another week and 1/2 to finally get a transmission that cost over 5K. No vehicle to get through the time period and no assistance from the Warranty Group. We will never purchase a Subaru again. We have receive feedback from consumers who own GM products. They provide 100K warranties and they help assist with issues that arise just after the warranty expires. Do not purchase a Subaru. They do back their vehicle the way they should and expect you to overpay for service on their vehicles. They do not value customer satisfaction. They view problems with the vehicle as an avenue to gain profitability.

First, let me say that I have a 2010 Subaru Forester that I have had no problems with it. Bought it new and now has 71K on it. Because I had no problems with it, and I can put insane amounts of mileage on a car, I bought a hail damaged 2013 Subaru Forester Premium with about 16K on it, have driven on east coast, Alaska, Yukon, west coast, with no problems consistently getting 30+ mpg. This June, while in Yosemite and on my way to LA, the low oil pressure light started flickering at around 47K miles. Subaru said it was a bad oil pressure sensor. Changed to a new one and then in the middle of nowhere South Dakota, at 10:00 p.m. it came on. I then tried to go really slow in case there was something really wrong with my car. I went 35 mph on the highway until I got to Bismarck, ND, where I went straight to the Subaru dealer. My cousins live there, so if my car got stuck there, at least they were there.I got no sleep that night because I was so worried about my car and the fact that I had promised to drive my cousins kid who has Hodgkins lymphoma and a tumor on his heart and spine to the Mayo clinic in Rochester, MN for chemo twice to take the load off of family members for a couple of weeks. I was doubly upset about the low-pressure light coming on, especially since I had just replaced the switch. I am a single woman who is always out on the road alone. I only buy cars that are reliable, up until my 2010 Subaru, its been nothing but Hondas and Toyotas.I had an Oldsmobile Achieva once, and that was the biggest POS Ive ever owned, whoever designed the front brakes that needed changing like clockwork at 22K, the whole serpentine belt and having to support the engine and undoing the engine bolts should be credited for Oldsmobile going out of business. I work on my own cars, so I know the quality of oil, gear oil, brakes, etc. going on them. When people ** me, I know. This car may be the one mistake I have made. It remains to be seen if Subaru will make it right. If not, I will be the Poster Girl for the anti-Subaru campaign.Bismarck, ND has one Subaru dealer in town. They scanned my car and said no problem, ignore the light, and drive on. I dont know what else they did, but my mileage dropped from 30 mpg to 25.5 mpg on the way to Rochester, and 27 mpg on the way back. I changed the oil, new filter. Called the Bismarck dealership and asked why my mileage dropped, told me it was the gas. Called SOA, no help there either. Mileage was similar on second trip to Rochester, and the low-pressure light came on during the trip back from Rochester. I ignored it but checked the oil. 1/2 qt low. Called Bismarck dealership again, and got the ** about the gas again (because consumers are stupid, right?).As if I wasnt getting sketchy gas in some of the places I went in Alaska and in the boonies in Canada and my mileage didnt tank like this. On my way back to Denver (home) my mileage came up to 27.6, but my low oil pressure light would come on after about 10 hours and I could smell a faint burning smell. When the engine cooled off and started back up, light is off, goes on about 10 hours later. Went through Missouri on my way home, about 1200 miles, checked oil when I got home, at the low line on dipstick. I also had ordered the new part that Subaru said I need for the low oil level light. Its installed, along with the rubber cap. Guess that is to keep the light off, while my engine burns up... I am still in denial, but its becoming clearer and I think I have one of the bad engines that burns oil in large quantities. It remains to be seen if they will fix the engine. Im still under 60K.There is nothing worse than being on the road when your car is malfunctioning, especially when you are carrying sick cancer patients that cannot be exposed to excessive germs and environment. So, when I am reading about all the Subaru complaints, believe them. My strong advice is to avoid Subaru until they start putting quality cars back on the market. What I just went through is disgusting. Problems on the road. I am not happy and am wondering how much this is going to cost me and I have talked with enough idiots at dealerships and at SOA to believe that this ** will kill the Subaru name if they dont correct it.I have also warned my friends that were influenced by my love of Subarus (before this incident), Hondas, and Toyotas. They bought a 2015 Subaru Forester and a 2016 Honda Accord because of my cars. I have faith in the Honda, but NOT the Forester. I am also now telling everyone else I know to stay away from Subarus. Perhaps their success has made them greedy and uncaring. VW did the same thing, they lost market share. Make it right Subaru!!! I will be the Poster Child you dont want!!!

2013 Legacy Limited 2.5i - a noisy lemon. I purchased this car new and drove it for a month. I heard a popping noise in the rear. I took it in for warranty repair and got it back unfixed. I took it back in and got it back dirty and unfixed. I took it back in, got it back unfixed. I took it back in - this is number 4 if you are counting. This time, Subaru professionals from New Jersey drove it and never called me. They left the dealer and at that moment, I got a call from the shop saying They couldnt hear anything and we wash our hands of this problem. So there you go folks, Subaru makes a lemon and does not repair or even acknowledge the problem after it goes into the shop 4 times. Buyer beware.

We bought two Subaru Outbacks in January of 2012, and they both had windshields that cracked in the same place under the same conditions about four months apart. It was a cold day and while sitting there warming up the car, there was a pop and a crack from left to right about five inches up a long crack appeared. The first time the dealer claimed that there was a rock hit when he ran a ballpoint pen across the crack and found a pit, which I knew wasnt there before he dug his pen across the glass. This second time, I made sure that there was no pit along the glass before I brought it to the dealer, but he insisted hed be able to check it with a pen. I watched as he dug the ballpoint across the crack until he found a microscopic spot where I saw him pop out a minuscule piece of glass and claimed it was a rock hit and therefore not covered under warranty again. Anytime glass cracks, you cannot conclusively say that the crack will stay intact without finding a microscopic pit or weakness where the glass expels itself. This is a scam. We have seen other Outbacks on the road with the same crack. We even pulled one over and asked the owner, and she said the same thing happened to her windshield. This needs to be investigated.

I went from a 2007 Jeep Compass. Not the best car - but what I found was that the Compass was miles ahead technology wise - from the 2012 Subaru Outback. Every time I get in the Outback, I curse that dashboard, air conditioning panel and radio. Why must lights and windshield washers be so complicated? Ive about wrecked trying to adjust the AC - because that panel requires your full attention to make a change. If I have a low tire - the Jeep told me the pressure of all tires and which tire was low - the Subaru - tells me, You have a low tire - go find it! Who puts the gas tank on the passenger side - Subaru. Next winter Ill be outside freezing while pumping gas. Plus - why do I have to unlock the cap inside the car before I can get gas. The locks are a major malfunction too... They dont lock automatically when the car is moving, if the car is locked - I manually lock them since it wont lock automatically - I cant just open the door. Nope its locked!The Jeep radio simple - I had 5 buttons for programming radio channels I could put 3 channels on each button - I just pressed the button again. I had Satellite on the Jeep too. With the Subaru - you have to take your eyes off the road again - press FM button till you get FM 1, 2 or 3 then you can select your button. I love the gas mileage, the low profile, the roominess of the Subaru Outback. I HATE the dashboard, lights, wipers, the AC and the radio. Why must everything be so complicated!!! My 2007 was far superior electronically to this!

Im a long time Subaru owner and enthusiasts however my 2013 Subaru Crosstrek began making a noise. When I took it to the dealership they proceeded to tell me it needed a $8,000 transmission and Im 8000 Miles over the warranty. It currently has 68000 miles on it. How many people expect your transmission to go out at 68000 miles? Let me know if youre having the same problem. Im currently trying to get into contact with Subaru about this problem. It has to be some sort of defect in the transmission. Still waiting for them to contact me. Everyone thinking about purchasing a vehicle like the Crosstrek should probably get a standard not an automatic. Why in the world would a transmission cost $8,000? That is crazy and go out at 68000 miles.

I bought a used Subaru Impreza 99 at a local used car dealership in Jax, FL at National Automotive on Blanding Blvd. I had test drove it a lot that time! Well, after only having it for 2 1/2 months and a lot of break downs and a bad oil leak, my motor getting hot and smoking! It finally broke down and then my engine locked up and now thanks to them, I have no car now!! It was always checked on, always adding oil and when I put $10.00 in for gas, it barely even gave me a quarter of a tank!! It ate gas like nothing and I didnt have the money to keep putting in my tank!! This car is a piece of crap!!! Dont buy any Subaru car whatsoever!! I dont trust no one that sells them! Theyre a rip off!!!

2015 Subaru Outback Limited 3.6 liter. We purchased this vehicle new in April 2015 to replace a 2011 Outback that was totaled by a red light runner. It has been a big disappointment. The almost $40,000 total price we thought with all the options compared to a 4 Runner was a good deal, the blind spot system (SRVD) failed on the day we drove it home, took almost 6 months to have it repaired. I found a shop bulletin online that described the problem to the letter. Of course the selling dealer didnt have a clue on how to fix it. They replaced most of the electronic parts and calibrated it. That problem is fixed. There has been 4 or 5 recalls since along with over 40 tsbs. The problem that there seems no fix for is the garage door opener operates on the same frequency as does the key-fob/smart key system. At times the seat belt alert chimes with everything off. Also the rear hatch will not open and when attempting to open either front door, placing hand inside handle, all doors lock, takes several attempts to open door, (all these problems only occur in the garage or driveway after the door clicker is pushed to open garage door). There has been no offer by Subaru to try to fix this. My Honda Ridgeline (2014) does not have this issue. This problem should not occur. The Key-fob system should not allow interference from any source. If anyone else has this problem, please write a review. My door opener is a Chamberlain belt drive with outside keypad.

I purchased my 2005 Impreza 2.5RS wagon new in 11/04. I now have 122,000 miles on it and aside from normal maintenance and minor repairs, the car has been fantastic and inexpensive to own. Another new Subaru will be at the top of my shopping list when the time for a new car comes.

When I bought my 2015 Subaru Forester, I had my doubts. I even told the salesman that when I lived in Bermuda, Subaru had the nickname Subarust. He said hed never heard that one. I figured that maybe it was the sea air and that in Canada, everything would be okay. After all, I loved the look of the car and the way it handled. However, soon after I purchased it, I noticed that my Subaru was surging when I was breaking from time to time. It didnt happen (of course) when I took the service attendant out for a drive at my last visit, but it does happen. Very disturbing. Whats even WORSE is the RUST that started 18 months after I bought the vehicle.The morning I was supposed to bring in my car for service I was going to clean it, then bring it in. Aside from writing, I walk dogs (much like in the numerous Subaru commercial, implying that the cars are for active lifestyles and dog lovers and the car gets pretty dirty sometimes. Unfortunately, that morning I discovered that my battery was dead and had to call roadside assistance (ironically) on the day of my service appointment. I spent a lot of time on the phone with these people, and when the guy boosted my battery, I drove it up to the dealership without having the time to clean the car. The service attendant was disappointed, as this would probably show that my battery was fine, rather than being able to test if it was faulty. Luckily, it still failed, so they replaced it. I showed the attendant where rust spots had started to form on the inside of the hatch. She took pictures and sent them off to Subaru Canada.No one contacted me. I called and got no answers, but plenty of people saying they would get back to me. It took 8 phone calls before the service manager at Barrie Subaru told me that the company felt it was not a manufacturers defect, but rather dirt that caused the rust, and that they were happy to pay for half of the repair. Reminder, this is 18 months after the purchase of the vehicle. There was also no way to talk to the person who had made this decision but I did call customer care and gave the lady there an earful, without purpose, really, as I asked if the call was recorded or if she wrote anything down. The answer to both was no. So here are a few things I want to point out:1- Of course, they are happy to pay for half. They should be paying for the whole thing. A friend of mine had the same problem with her Toyota truck. They said the rust was caused by sand. However, the clear coat was intact. 2- What would they have blamed the rust on if I had had the chance to clean my car that morning? 3- I didnt have the chance to clean my car because of Subarus faulty battery. 4- The car still surges forward when Im stopping. 5- This is a crooked company that does not care about their customers. If you disagree, try reaching a human being who has any authority to make a decision. 6- What kind of sport utility vehicle cant handle getting dirty without immediately getting rusty? Again, see their commercial. They should definitely NOT be marketing to dog owners. Please, dont trust the car awards. This is not a reliable car or a consumer-friendly company. They want you to buy, then wash their hands of you.

Our vehicle is three years old, and we have replaced EVERY light (turning signal, headlights - high and low, running lights, all of them) on the front a min. of three times. There has to be something wrong, but the Subaru shop gives us some lame excuse like we got oil from our fingers on the bulb when changing it, even though we told them we were very careful and didnt. So we let them change the next one, and it didnt even last 5 months. I am ready to get rid of this car just because of the lights. I have driven cars before for ten years and never had to change a bulb and this one I change bulbs more often than I do windshield wipers.

We bought a manual 2014 outback in black. All of the rear windows come tinted (not optional) and it is a safety hazard, because the dark tint makes it nearly impossible to go in reverse at night due to severely compromised visibility. There is no back up camera on this model.At 5400 miles, our clutch slipped in stop and go traffic on a long steep hill in a snowstorm. Fortunately had enough left to get to our destination, but there was a horrible smell of clutch fluid for 60 miles. The dealer blamed our driving skills on the clutch failure, although my husband and I have driven standard transmissions for 30 years each and have never killed a clutch. They replaced the clutch, But the next one is your responsibility. For 4 months after the repair, we still smelled clutch fluid.Tonight I was backing out of a steep driveway and noticed the familiar nasty smell of clutch fluid and prayed that the clutch wouldnt slip again. Crossing my fingers that well get the normal life expectancy out of this clutch, but suspect that it is very poorly made and will fail again. Would love to know how many others had the clutch fail in an extremely short timeframe.

Time proven and highest resale value of all car brands. Customer loyalty second only to Ferrari. Subaru owns the winter with symmetrical all-wheel drive, out-performs every vehicle in its class.

Subaru - love the car, hate the company! This is just the latest issue I had to deal with on my wifes 2014 Outback Limited with the special appearance package, a car that stickers for close to $37,000. In hindsight, I should have bought a Lexus NX for that price! I have had countless issues with stupid things in this car. The AC broke and the first time they fixed the car, they pulled a part off another car on the sales lot (really?). Every wheel molding installed by the factory fell off. The rear storage plastic covers all fell apart. I have had multiple sensor issues including the one described below. The list goes on. And the closest dealer is an hour away so if they never take your word for anything and they never stock parts in house, so every fix requires a minimum of 4 trips. My last experience was actually four trips to a dealer 2 hours away.In fact, I was right the whole time every time and in this last experience, dealer tested the issue using a tire pressure gauge, one who he admitted was faulty. A simple, cheap TPMS troubleshooting tool would have avoided everything listed below. Why? Because one of the sensor batteries was low, but they were incompetent in finding it. Perhaps this email sent to the dealer says it all:Just as an FYI... I just responded to the Subaru of North America survey with the following statement: Dot was the WORST representative you can hire to help your customers. She is adamant about protecting Subarus resources than solving a customers safety issue, regardless of policy. If leaving your customers high and dry with a valid safety issue that causes frequent distractions to whether my wife is low on gas, TPMS, etc. is UNACCEPTABLE!! I had to sneak around DOT in order to get to a manager of the team who is now at least providing the resource of time towards my issue.I DEEPLY fear my issue will not be resolved, despite my photographic proof of the issue that is FALSELY causing safety alerts during my wifes driving of the vehicle. I explained this inexcusable behavior by Subaru has now put my future trust in Subaru in serious jeopardy. This is my second Subaru, my first being a Saab 9-2x, which makes this car my first with Subaru directly. With a car being allowed to travel on the roads with a serious safety issue is unquestionably irresponsible of your company. And Dot makes sure I do not get the help needed. She was yelling at me and a disgrace of your organization.REPLACE TPMS sensors immediately under warranty. I am at a loss at what else there is to do. This is the position I am now in. If there is any way we can escalate this within the Subaru executive organization, it would be greatly appreciated. I cannot fathom giving my wife her car back with this serious safety issue questioning her constantly whether or not her tires are safe based on the continued false TPMS sensors, only because you are unable to reproduce the issue, despite my three documented and photographed incidents SINCE leaving your service center on my last two visits. Despite the policy, I am seeking replacements of the TPMS sensors to give my wife the safety and security she needs as safety is our number one concern when purchasing a vehicle.Whatever we need to do, please lets continue to push for escalation wherever possible. Subaru has a responsibility to stand behind the safety of their vehicles under warranty. While my wifes car is in your dealership service center right now for the third time in three consecutive weeks, you have the opportunity to make this right. You have the proof it happened three times after leaving your dealership, that is all that should be required for replication of the issue.

I heard a wind sound at speeds of 120 km/hr or more and fine dust between the doors and car body and I went to the service center. The service center told me it`s normal, that all Subaru XV model 2012 have the same issue after we tried another car.

These guys don’t care about you, your car, or your experience. Not at all supposed to see the low rating. Thankfully before I submitted my application to be a Subaru of America ambassador, they showed me their true colors and let me know that they were not at all concerned with their customers or with having integrity. I hope I never have to call them for any reason ever again.

I last had my oil changed on 23 August 2013 at #1 Cochran in Monroeville PA. Yesterday, my 2009 Subaru engine began knocking. No oil lights came on over the past months. Engine blew. Now a new engine or car. Subaru has faulty warning computer.

Blind spot sensor not functioning. Has been at Subaru Superstore in Chandler, Arizona for one week. Service manager returned my call claiming to know nothing about a car they had in their shop for a week and were either unwilling or unable to fix. Found out through a third party (if you can believe that?) that they have decided to order a new sensor but are not certain that will fix the issue. The car has only 3,000 miles and the dealer seems disinterested. Also, Subaru Corporate Customer Service has not even acknowledged my complaint.

I bought Subaru Ascent 2021. It’s my biggest mistake I did the wrong decision. My SUV have issues with seats. My driving seat is shaking while driving especially when you stop on signal or stop signs. When you move driving seats is shaking feel me be. I fell down backside so it’s scary and my SUV 2nd row right side seat is give bad noise when you are driving bumpy street like rough road. It’s only 10000 miles and feel I drove old car. I take my SUV on Subaru service center twice. They are not able to fixed that issue. I guess they don’t have experienced technicians. They tried to fix and said it’s manufactured fault. Right now I am confused. What I gonna do. This SUV is not value to money so I decide to give review about my experience for helping people be careful before buying this suv make sure first check the seats in this SUV. After buying no one take responsibility. My car is under warranty but they didn’t fix. I go every week in service center and request them please fix my car.

We purchased this vehicle Brand new and have experienced nothing but issues within the first year. The vehicle now has 10k miles and I’ve experience jerking from the transmission, my panoramic sunroof cracked for no reason (no point of impact), and the most troublesome has been the automatic liftgate; the liftgate constantly gets stuck with a non-stop chiming and the only way to reset it is no remove the battery!!!! This is a known problem and a quick Google search will prove a lot of consumers have similar problems with this vehicle. I’ve had the liftgate become stuck in the airport, hotels, etc. This is not only embarrassing but completely unacceptable for a brand new 40k vehicle!? Come on Subaru!!!! The quality is terrible!!! Never again!

We have a 2011 Subaru WRX STI, with roughly 67,000 miles. We experienced a timing belt failure on the freeway, in heavy traffic, and we were barely able to get the car off the road before it died. We had the car towed to a dealer, who wanted $9,000 to replace the engine. We decided to have the engine rebuilt by an independent Subaru shop for $4,900 instead. The recommended mileage for a timing belt change is 105,000. The dealer indicated that this is extremely rare and they recommended that we contact Subaru of America. I was on hold for almost 30 minutes before I gave up. Now I understand why Subaru has such crappy power train warranties...

We bought a brand new 2004 Subaru Legacy back in December of 2003. It was running fine until 2008 when the catalytic converters gave up and had to be replaced by the dealership (free of charge then since they say it was still covered under warranty). The new cats were working fine until around June of 2011; then, it gave out again. This time it was not covered by warranty, so we bought aftermarket cats which work for 6 months. Right now, April 2012, the auto parts store is in the process of replacing the cats. Its has been a miserable and stressful situation since the cats can fail the car for emission test. Come on now, how many times do we have to change a catalytic converter for a car in its lifetime considering that it’s only an 8 1/2 year old car? We drove Toyotas, Nissans and other car brands before and never had to experience these problems. There must be something wrong in this picture and we need an answer from Subaru. Or maybe there are other people out there who are having the same issues with their Subarus as well. We would appreciate if these issues are addressed since we already spent so much time, effort and money for such dilemma.

I like my dealer. I like my 2007 Forester which we bought new. Yesterday, after I spent $1500 for my 120,000 checkup, I was told I needed head gaskets for between $2800 and $3500. I read about the problem for a solid day. I was offered a new engine installed for $5500, which if I thought would SOLVE the problem I would do. I spent a couple of hours under the car yesterday trying to find the leak. I found other leaks which I took pictures of, but not the head gasket. I am talking to a local non-dealer well respected mechanic who will also look at my car next week. I am disappointed with the problem and my dealership’s inability to install Star Six head gaskets which some believe are superior and solve the problem. I will support a class action lawsuit.

Bought a 2019 Impreza Sport with manual transmission from Granite Subaru (Hudson NH) in April of this year. The car was great until I took it to the dealer for its first service on 07.13.2019. Once I left the dealer the car started bucking/stalling/losing power in any gear at 25,000 RPM. Suspicious, I checked the oil and found it to be overfilled way past the fill line. After draining it the dealer said the car wasnt right and had to keep it for a few. The service manager called the next day and said it was magically fixed.Next day the problem comes back but worse. The salesman I bought the car from says call SOA. Subaru of America then asks me to take the car in multiple times to have it looked at. I comply, only to be denied there is an issue and Virgil at SOA offers me $700 to drop the case. After having to beg SOA to give me a loaner because the car is unsafe, they have me miss more time off of work to meet with their field engineer. This guy seemed to be more on the lookout to find something to accuse me of rather than actually diagnose the problem. He agrees that something is wrong. A few days later they tell me that that added 93 octane gas from a IRVING station and that is was fixed.As expected it was not. After more of a headache, SOA agreed to repurchase the car... but of course they are now trying to take $2,500.00 from me (originally $9000) for using the car for three months, claiming that they can not refund the loss from 3rd party warranties that the dealer sold. Granite Subaru is claiming SOA is responsible and SOA is saying the dealer. Neither the dealer or SOA are good at communication.I am now fighting for the rest of my money to be added to the settlement letter, and in the meantime the service manager from the dealer keeps calling to say he didnt make a mistake. The owner of Granite Subaru is also the GM and refuses to reply to requests for a call or meeting. This is 2nd BRAND NEW Subaru that has been junk. I purchased this Impreza after my 2015 decided to die after a faulty dealership short block exchange. Please look into other brands and stay away from Granite Subaru in Hudson NH.

I purchased my 2013 outback in June 2013. In June of 2014 with 18000 miles my check engine light came on. The dealership diagnosed two burned out catalytic converters. They fixed the issue under warranty but it took almost two weeks. A month later the check engine light came on again for the same issue. Again it was fixed under warranty but this time had the vehicle almost a month. In August 2014 the low engine light appeared and I found out about the engine consuming oil that seems to be a common issue with Subaru. Three months later the check engine light appeared again for the same issue as the two precious times. This time Subaru replaced the entire exhaust system and had the vehicle over a month. The low engine light seems to come on and go off whenever it feels like it. This vehicle definitely has an issue. So very frustrated and dont trust the reliability of the vehicle. I love the way the vehicle drives and handles but just dont trust that long term it wont have more of the same issues. This vehicle will be traded in for something other than a Subaru. :(

Purchased a new 2017 Subaru Impreza Sport from Flow motors in Winston Salem. Check oil light came on at 2500 miles. Failed 2 oil consumption tests and had 2 engine rebuilds before 13,000 miles. Using an appalling 1.5 qts oil every 1000 miles. Not repaired. Dealership cheated on oil consumption test by starting with 6 qts of oil in an engine spec’d for 4.7 qts. Going back under NC lemon law. This company gets a 5 **??? Review.

I purchased my 2008 Subaru Legacy in 2016 and absolutely love the car. I have never had a better car but when the airbag recall took effect thats when I found out the recall on the dashboard for melting and causing the reaction of not being able to see when the sun was shining on it. So when I called to get the dash done under the warranty they would not honor it. I just recommend when you do buy a Subaru make sure to actively check for recalls because on the airbag recall I have received over 100 notices but none for the dash. Thanks.

Dont Buy Subaru! I bought one, now I wish I hadnt. It wasnt until after the purchase that I realized that it was consuming oil. One day, a light came on the dash, which I learned was an Oil Level light, an Oil Level light! I checked the level and refilled the oil to the full mark, 2 1/2 quarts. I took it back to the dealer and what they had told me was that It was perfectly normal for a Subaru Outback to lose a quart every 1000 miles! This was not mentioned during the sales pitch or during the purchase; however if they had, I would not have bought the car! They recommended doing the Oil Consumption test, where you drive 1200 miles and return to the dealer four times. Yeah, a couple times it only took a half quart and it did take a quart. Well at the first attempt, my oil light came on while driving through the valley, so I had to add oil and that nullified the test and we had to start over again. Again they said that was normal and they wouldnt tell me why or how. I called Subaru of America and went back and forth with their customer service rep and she ended up hanging up on me. She did point to the owners manual, chapter/page where it did say to expect oil loss, as much as a quart every 1000 miles. Who reads a manual before a purchase? In my opinion, Subaru lied to me by means of omission. So any of you out there thinking of buying Subaru, dont do it. Ill be getting rid of this one soon and will never go Subaru again.

My 2010 Outback that has always been garage kept is rusting from peeling paint on the fender. Totally unacceptable for a 8 year old vehicle, as my old 2003 Outback that I still have in my family has had no paint peeling and has no rust... and that vehicle is twice the age as my 2010 thats rusting! Also have had numerous problems with the CVT transmission in my vehicle. Did I mention that my 2010 is always kept in a garage at my home and in a covered parking garage at my work?! My Subaru dealerships body shop was shocked at how thin the paint was on the fender of my car from the factory, they called Subaru of America to inquire about this and to see if anything can be done about this issue on their end. Subaru brushed it off as not being a problem. Shows the quality of newer Subarus are lacking, and that they are not what they used to be and dont want to stand behind their product. Im sure my 2003 Outback will continue to keep on going in the years to come. I know my 2010 will be dead long before my 2003 is. Sad, as Subaru was a great company with a great product. Not so anymore!

Absolutely horrible customer service. Been working with both a dealership and with Subaru of America and both have been utterly horrible and useless. I have a continuous issue with my head unit (Google 2015 forest Bluetooth issue) and you’ll see I’m simply one of hundreds if not thousands of people dealing with this issue. Subaru refuses to acknowledge it and will not help with the fact they have placed a faulty head unit in my car. I will never buy Subaru again and I’m telling everyone to avoid them due to their extremely poor customer service. They do not care about their customers.

2009 Forester - Subarus are quirky cars just like most English cars of the 60s-90s or modern millennials. It is generally a good runner, but little annoying things like the mirror with compass went out and needed replacement after two years. Front suspension joints needed replacing after 80K. Now my front door mechanisms flip on and off at random, almost like the car is haunted. More money needed to address this issue now. The car is quirky (maybe too cutesy) and you get that sense by reading the owners manual. I guess after owning Hondas, Isuzus, and Toyotas, I could not help but notice these annoying things since my previous Japanese cars had none of them. Would I purchase Subaru again? Probably not. I would return to Toyota most likely or maybe even Hyundai.

Please, please, please STOP recommending Subaru cars as being reliable. I have purchased two of them based on Consumer Reports recommendations and both have had major expensive repairs. I am old, have had all the routine maintenance done and still have had lots of problems. The 2010 Forester (that was said to be a very reliable car) needed to have its head gasket replaced at 95K (turns out they had lots of head gasket issues) and the 2011 Outbacks CVT just went out, 3 weeks after the extended warranty expired (expired on July 31, 2018). As I stated earlier, I am old (retired) and cannot afford a costly fix on a car that is only 7 years old. I have contacted Subaru of America to see if they would help me and all they do is say that they are waiting to be contacted by the local dealer (where I took the car to be repaired) but the local dealer called me to tell me that they have called Subaru of America twice and no one ever responds. Does this sound like a reputable company? Shoot, if they are not going to help me, cant they at least tell me? Maybe they used to be reliable but that time has passed.

On December 2017 we leased a 2017 Subaru Forester. A few months later and many trips to my dealer, I discovered that the radio system is not working. I contacted Subaru Corporate headquarters and I am getting the run around. They are refusing to fix the issue.

Sabotage. That’s what Subaru and all the other auto makers have done to create the interference engine failure. And who pays? Mostly 2nd and 3rd owners. Poor people pay. It is pure SABOTAGE. We bought our first 2002 Subaru. A nightmare. Timing belt went out within a year at 140kmiles. Total cost.... $2900. Plus cv axels and clutch $600. Now the under carriage frame is rusted to the point of unsafe. Go to H all capitalist pig auto makers who purposed failure at our expense.

I purchased a new Outback in 1998. Sometime after 60k miles, the engine was noticeably leaking oil. I was told it was the head gasket but it was out of warranty. I finally paid $1800 to replace HG at 90k, but the transmission went bad soon after that which cost $1200 for a used replacement. In 2008, I purchased an Outback Limited again, and was told the head gasket problems were solved, only to find out recently at 94k miles that my head gaskets blew probably around 70k miles.I contacted SOA to tell them of the problems I have had since 1998 and they were rude and unhelpful. They do not care about their loyal customers even though they make a big deal about Subie owners in their Drive magazine. Its all hype to promote themselves. Be warned; if you buy any Subaru car, used or new, the engine will soon start leaking oil and it will destroy your head gaskets, costing you at least $2k worth of repairs.

When I found out the head gasket is going on my 2009 Subaru Legacy, extremely well maintained, and only 70,000 miles on it, I was stunned. After researching this, it has been a well-known problem for millions here and abroad, due to flawed (i.e., cheesy) design. This is an expensive repair!! I am wondering if anyone else is interested in a class action suit. I dont want to have to pay 3,000 for a new head gasket because the company skimped on design and materials. I am livid. If anyone is interested, let me know.

I am writing in concerns of an issue I had with my 2005 Subaru Legacy Outback wagon H6 LL Bean addition. I have owned this vehicle since October 2005 and drive it nearly every day, so I know its behavior. On December 18, 2014, the day was clear; there had been no rain or snow that week. The pavement was dry. At the point of the issue I was in stop and go traffic, thus had used my brakes at an average of 12-18 times since I had left the house that morning. Traffic was maybe moving at 20-25 miles an hour, stop and go.At one point I went to apply my brakes at a normal pressure and they started to pulse in the anti-lock fashion. The pulses were EXCEPTIONALLY LONG, between braking (pulsing), nothing like I had ever experience before with this car or any other vehicle. However I kept my foot applied to the brake and did not try to pulse it myself. Before I was able to get the car stopped, it hit the car in front of me. I had about 1 and + car lengths between us, again only rolling and absolutely could not get the car stopped. The collision was not hard enough to deploy the airbag. The 2012 Ford Escape in front had nearly no damage to the rear bumper; however due to the placement of the Fords bumper to my grill, my repairs were $5,534.67.I have filed a complaint with Subaru, although since my insurance does not have the means to access the electronic information on this make of car for the information on the day of the accident (very Convenient for Subaru), they are unable to proceed with a claim with Subaru as they have no proof. Now Subaru says without the claim coming from my insurance company - that they have no reason to investigate my claim. I have filed a complaint today with the National Transportation Division in order to try to get someone to check this out. I have investigated this issue and found that others have had it as well. As many I have found have disconnected the Subarus ABS system. I also found YouTube videos on how to do this. Others on certain chats say they do not want to disconnect because it would void their warranty. I find it sad that people feel better disconnecting a factory installed system for their safety. I am scared that this will happen again. If something happens to me - who will get the claim then? I do not trust the ABS system on my car.

I recently purchased a used 2010 Tribeca 3.6 L engine, my first Subaru, and am rather pleased except for a howl in my automatic transmission. The sound changes as goes up through gears and especially noticeable from start through 2nd. Dealer has determined it is the alternator since engine speed also changes as gears change. Cannot believe any auto manufacturer would make their top of the line touring vehicle with this howl or whine as I have been told by others. Either way a defective alternator OR transmission needs to be replaced.

It was a broken #4 piston ringland at 1,987 miles. The warranty was initially denied but after much fighting, was reimbursed for engine replacement as a goodwill gesture because Id bought 6 new Subarus in 4 years.At just over 9000 miles (or 7000 on the new engine), #4 piston ringland broke. I drove it to the dealership running poorly but was staying on top of the oil situation as the first motor had chugged its oil. Months later, I had to have the car finally flat-bedded home and it looked like itd been driven within an inch of its life before having the engine dismantled, then all the parts careless thrown into the car, destroying things like my radiator and intercooler and even the seats. Many fasteners were missing because theyd been simply left under the hood. The oil pan and oil filter was smashed as if engine had been dropped from a decent height.I fought with them over it for nearly a year as the car sat engineless in my garage, then finally filed suit when I was able to get the dealership to give me copies of the work orders, which were nothing short of blatant lies.I have filed suit and rather than step up and explain to a judge and jury how theyre not at fault for the second ruined engine (and Im far from the only person whos had this failure), theyre just delaying things by challenging venue, then getting a continuance on their venue challenge.The 08 STi (and reportedly other years, but the failure numbers are staggeringly high for the 08) is very simply a product Subaru is selling knowing full well it doesnt meet merchantability requirements and theyre just getting by as cheaply as they can until the warranties expire on them. I was a loyal customer, buying a new one every year until the 08 destroyed itself after only 2 months of ownership then again before itd reached 2 years.To say Subaru and especially Subaru of America is unscrupulous is a whopper of an understatement. And, sadly, its also not an understatement to say that the 08 completely changed my life, for the worse. It brought an abrupt end to a hobby (driving school instructor) that was the catharsis that enabled me to be the successful president of a rapidly-growing dotcom.When you are so egregiously victimized and disrespected by a company, the effects are far-reaching. Please, do not buy any 08-11 STi as their failure rate as a percentage of units sold is astronomical. But aside from a few of us squeaky wheels (and I may get crushed further in seeking justice, but I have to try), theyll be able to simply sweep this horrific ripping off of their customers under the rug because of it being such a comparatively low-production car, it likely wont have the absolute failure *quantities* to get the attention of any agency who can force them to do right by their customers.

Headlight issue: I have 2010 Subaru Outback. I have replaced all the lights approx. 8x. Something has to be wrong!!!!

Bought car from a Subaru dealership that had very bad dealing with taking care of my vehicle, contacted the dealership. It took about a week to to finally get the car repair, when it was repair I notice I could still smell oil burning, I contacted both Dealership and Subaru of America. Made several complaints but nothing was done about it, I was assured that the problem was fixed and it was done right.I have maintain and service that car, I was told by the dealership and Subaru of America that all was repairs was done correctly and I did notice that the car was losing oil every 3,000 miles but I was told by the dealership that was normal and nothing to worry about. But I was told to maintain the proper oil changes approximate every 3000 miles and since it was a new car and there was free oil change for 2 years I did just that.Recently I learn that it was not normal about the oil leaking and that this engine in this model car. The Company knew of this problem and had tried to hide it from the consumers to keep a better profit for its shareholders, a class action suit took Subaru of America to court and the details was disclose about the engine losing oil and that the company knew and tried to hide it. The court order them to fix it but I am seeing they are not really living up to the deal made to the courts. What they have done is put in place a scam that makes the consumer to pay for repairs to be able to take the test showing that the engine is faulty which cost about 2500 dollars, but if you fix the problem then the test they want to run dealing with the oil consumption will pass cause the leaks is fixed.But that not the end of this nightmare, I also found out the Subaru of America sued the Dealership that I bought the car from for filing out positive report that the customers said how great the service and how please they were with this car when they were not please at all, and the owner of at this dealership, made people to lie about the engine and the car by filing reports. With the bad experiences they had received like me. This dealership close its doors and the records of how many times I was there for service was lost along with how many times I complained.Do you think that when I came back to Subaru of America since I had found a honest mechanic which told me that I needed a engine repair and point all of this problem to me and also told me that this was a common problem with this engine. So the mechanic advise me to return to Subaru dealership and let them know and see how this was going to be handle. I made several call. Got different quotes just to bring it in to be looked at. But finally the dealership of Irvine where most of the repairs and really I am very happy about most of their service but Subaru of America customer people in charge that I was put in contact with has lied to my face over the telephone that there was nothing wrong with these vehicles 2012 to 2016 I think I was told. But later after a few days the person came back with a offer of 1000 dollars off to help in the repairs of this vehicle, which I was told they was doing me a favor. I was also told that my car never had any reports about oil engine leaks by the person I was dealing with to get this matter resolve and I found out that was not the truth. He was telling me cause the Dealership of Irvine underline that their computer show that the right side was repair for a engine problem and the codes were on the papers showing it needed to be repaired again. But the person never shared that with me and the Corporate America knew of the bad dealing of this dealership where I bought this car and why they went out of business and that they had sued them in court and won. This is what big company do. They find ways not to hold up to their responsibility or try to find ways to appease the consumer by either showing they have little concerns and honor, so they give as little as possible to maintain higher profit. I wrote back to the gentleman which I was assigned but also email Subaru of America my concerns and I know they should fix my car for free instead of paying a small portion or the other offer was 1000 dollars off of a purchase of a new car from them. Now dont you find this to be a real big joke and insulting to anyone who has been scam by dealerships selling their product telling you that they maintain the highest standards and guarantee doing business as well as warranty of excellents.Im still waiting. Its been over a week and no reply from the emails I have sent to all parties not even a phone calls. What is sad is the hours and time spent, researching and being frustrated by employees that are told to lie, not to have compassion, and find any possible way to not honor their commitment. I live in Fountain Valley, I was at the dealership on 10/25/19 customer no. **. Now that is if Subaru of America or anyone want to check but I feel what needs to be checked is the class action suit claims what was discovery first and the outcome which was addressed and then find out there is a charge by most dealership for about 137.00 dollars just to check to find out and you cant get the consumption test until the repairs are done, which is about 2500 dollars. And that cost is also at the consumer dime, even if the test shows that it is a problem you are still out this large amount of money, but what even more funny is the Company has extended the warranty of this engine to 8 years but the cost is still on the consumers.

Have documentation of excellent maintenance on 2010 Subaru Forester. Subaru does not care that I have to replace engine. Completely out of oil 2651 miles after last oil change. Please post your similar problems with 2010 Subaru Forester. A class action suit might make Subaru tell the truth about their defective vehicles.

Two accidents with 2016 Forester. No. 1. While sitting in my car at a drive in restaurant in park position, my car suddenly moved backwards across the parking lot before hitting another vehicle. Several diners saw this happen. Police were called and wrote a report. I got no ticket. I contacted McGovern Subaru and told them what happened, They said that they would call the Subaru headquarters. A few days later, I was told that they had never hear of this. The dealership never contacted me again. No. 2 June 16 2018: With the keys in my hand, ready to get out of the car, it suddenly started moving forward as if driven by its battery. Before I could do anything, it went through my fence, knocked over two full 100 gallon propane gas cause one to spewing to spewing it in the air and hit my screen house, destroying it. Estimated damage: $13,000. There is a witness to this. The fire and police departments were on the scene in minutes and traffic was routed to other streets. I immediately reported this to McGovern Subaru. It took five days wrangling between the towing company and the dealership before it was delivered. Two weeks later no work has been done. Excuse: Waiting for an expert from Subaru using a computer to analyze the problem.

My engine all of a sudden started to sputter and shake. No lights came on and I pulled it into a parking spot immediately and shut it off. I then checked my oil and my level was so low it did not even read. I was exactly 3,000 miles from my last oil change. I then had two places check out my car before attempting to drive it home. I made it halfway and then had to call to get towed because my engine was giving out. I have had problems with my Subaru Forester 2010 in regards to the drivers side window getting stuck and not closing properly, the radio changes stations without any reason, the window washer fluid container leaking but leaving no trace a mile away after I refilled it, and finally the interior lights not working at all after a year of having the car. I am just very frustrated with this car and makes me wonder why I didnt chose a Honda when I had a choice and chance. Thought I was going for the safer and better car because it had a great track record. I will never choose a Subaru again.

Have experienced two very scary and unexplainable loss of traction incidents at highway speeds. Initially thought black ice or severe wind gusts but traffic around me seemed fine. Felt like an unusually protracted hydroplaning incident.

I leased a new Impreza from Ganley Subaru of Bedford, OH, three weeks ago and have been there for service four times already with still more safety issues hovering over my head. I discovered (the hard way) that all Imprezas have at least these problems: 1) The wheels are wobbly causing shakes and vibration. I have been to service three times to get them fixed, though it got better, it is still shaky. 2) The automatic unlock switch cannot unlock any door if the lock key at the door is in mid-way position. This is a severe safety risk in case of accidents if a person has to exit the car quickly after fire or flooding.3) The information gauges for gas mileage and distance of travel are practically useless and are off by 50% or more which means you can run out of gas if you rely on these gauges. 4) The advertised gas mileage of 32 MPG is questionable, since all information gauges give you the wrong readings. 5) After parking, the steering wheel gets jammed and locked and requires some wiggling effort to unlock it.

I bought the Legacy L with 320,000 miles on it and after putting another 3200 miles on it, the car still runs great. I did not purchase the vehicle from a dealership, I purchased it used from a private owner that I knew from the store I worked at. The asking price was $1500 which was great. He knew that I needed a reliable vehicle to get me back. I like that it is an AWD and is an excellent car to do road trips. Climbs mountains & rocks like a 4WD, but can still drive in the city and neighborhood like a RWD. It can go over anything and has power windows, 5 speed and cruise control. It is very roomy, & comfortable. The back seat comes out giving extra room for everything or everyone that you need to travel with you. The #1 thing I dislike is the automatic seatbelts. They choke me every time I start the car. I would take out that feature and just put in the manual seatbelts. But other than that, the Subaru Legacy L has probably been the best car that I have ever purchased and would definitely purchase again, when this one decides to die on me, lol!

2014 Outback- Until now I have done all my oil changes at the dealer (Tom Wood Subaru). On 3 occasions the oil light came on and I had to add one quart of oil. This occurred about 3000 to 4000 miles after the oil change. When I brought this up with the service rep the first time he told me that apparently during assembly, one of the three piston rings had not been installed in some vehicles resulting in excessive oil consumption. Consequently, Subaru had instituted a usage test involving retesting for loss of oil after 1200 miles (loss of 1/3 quart). The dealership has run this test twice and reported no excessive loss of oil in either case. I believe that the test being used by Subaru is not precise enough to detect the problem after 1200 miles and should actually be done between 3000 and 4000 miles. The other possibility is that excessive oil consumption occurs under certain conditions. If this is the case, Subaru needs to share this information with the vehicle owners.

I have a Subaru XV 2013 and on the highway, the glass roof exploded without reason. No other cars close and a perfect road. Temperature 0 Celsius. Subaru refuse to cover it on guaranties. The car has been in traffic less than 30000 kilometers. Unbelievable.

I was in love with this car until starting to hear strange noises, mostly on bumps. Took it in for the first 10,000 km service and found out that the front passenger side strut failed. I only drive on highways and a bit around town (Toronto). No dirt roads, no impacts during these first 10,000 kms. Use it mostly for commuting. I am pretty disappointed with Subaru, expected more. Customer service said that this was not a quality issue... first and last Subaru I will ever have.

Entering a busy state road from a rural side road the car did not accelerate creating a potentially dangerous situation as cars rapidly approached from the rear. This intermittent stall problem has occurred previously - always as I attempted to accelerate from a slow speed.

We are very disappointed with our first Subaru. Weve had it about 3 months and I cant count the times we were coming out from shopping and the rear hatch would not open no matter what we did. No 65 year old should have to load groceries by crawling to the back from the passenger door. The dealer wants you to bring it in to reset it every time but after searching this major issue online I found a way to reset it myself. This needs to be addressed by Subaru, its such a pain as well as some other features that dont always work. Im about ready to take it back, thats how frustrated we are with it. First time buying anything but Ford or Chevy products the past 45 years, that wont happen again.

I never had any problems with my Subaru 2007 Forester. However, one day, after I drove it 12 miles to work, 12 miles to go back home, 6 miles to park and ride my bike, and another 6 miles to go home--the next morning, it was broken. The dealership claims over heating and warped cylinder head--it never over heated, ever. It is costing me $3,587 to repair. Has this happened across Subarus? Should there be a recall on 2007 Foresters? Could it really not be covered under warranty? I keep my car in good condition, check the water and oil and I have proof of oil changes--the last one was 06 July 11. All this happened on 01 Sept 11. Can you help me?

Never a problem; however when term was up; but, miles still okay. I called and talked to warranty rep. and asked if I could extend it until the 100.000 miles was up. He, rudely, advised that I was 2 days late and could not apply.

With a 20+ year old Subaru and a 3 year old one I have unbelievable confidence in this brand. Other than an alternator failure there have been no issues. The number of winter situations they have gotten us through is a start, but the new ones safety features instill security and confidence.

I purchased a 2002 Forester when it was new. I have had nothing but problems with this car and to date, I only have 57,000 miles on it. I have had to replace the brakes several times and Ive had previous cars that had over 90,000 miles that I never had to replace the brakes. As soon as my warranty expired, I started experiencing all these problems, of course! I have had to have ball joints replaced, trans pan, gaskets, etc. and I still have a terrible burning smell when driving the car and still have the leak which is causing this smell. I was told Subaru is known for this leak. I now have to replace the muffler. I have had more repairs on this car than all my previous cars together and it all began occurring the minute my warranty expired.I was basically told too bad when I complained about the sudden onset of problems the very moment the warranty expired. My Toyota went for over 90,000 with the only repair replacing the battery. I have maintained this vehicle religiously, as I have with all my cars. If I hadnt lost my job recently, I would trash this car immediately. Its clear from the other complaints here that Subaru doesnt care about keeping customers happy and maintaining their loyalty and future business so I would assume Subaru will do nothing about my problem either.

I have owned Subarus since 1972. Of course, then you had to shift into AWD. I have had a 1996, 1999, 2011, and 2017 Outbacks and a 1998 Forester. My son has had two Subarus Impreza sport, and a Forester. and my daughter has a Forester. We all feel safe in these and love the way they drive and handle. Presently my wife and I have the 2011 and 2017 models that we bought after they we turned in off lease by other owners. Both cars have been trouble free.

What the hell is this Subaru dealer in Jordan? I am really shocked when I saw the underground garage. Its hidden and so dirty. No one can see it and they dont have a system at all. They dont even know the history of the car service schedule. There is no clean waiting area for customers. Please just come to Jordan without informing the dealer of your visit and see this with your own eyes. It is unbelievable. They lied to Subaru by convincing them that the garage is the one above ground close to the gas station. It is not, it’s the Renault garage .Subaru in Jordan is dying. There are a lot of Subaru lovers in Jordan waiting for solution .By the way, there are no available spare parts in the dealers warehouse. Just come urgently without informing them of your visit and see the disaster.

As I said, I lease this vehicle. Checked the passenger side, soaked. Brought to Quality Subaru, 3 days later, still leaking. Call SOA to file complaint. Goes back to dealer tomorrow, 2nd time. Give new car/or out of lease.

Recently purchased a new 2015 Outback 2.5i premium. We test drove dealer car 3 times to confirm we wanted to order one, none available at any local dealers at the time. About 3wks after receiving our car, it developed a clicking noise coming from the gear shifter knob every time you went below or above 5mph, EVERY TIME. Nonstop, every light, every stop sign, all day every day. Dealer says its normal and refuse to fix. I keep reminding them it did not do it on any test car and it took weeks for it to show up on our car. How can that be normal? I would not have purchased the car had it made this annoying noise on the test drive and I certainly would not have paid for the car when I went to pick it up. (I did test drive our car prior to paying for it once it came in and there was no noise at all.) I am at the point of wanting to sell my brand new car because I just cant stand this constant annoyance. Wrote several emails directly to Subaru company rep, with them refusing to take any responsibility.

I bought STARLINK at a promotional price when I purchased my Outback. I received an email saying it would auto renew unless I called to cancel. I called to cancel because it was too much money for something that I had not used even once. I was told I would lose the last 45 days of service unless I called the day before it renewed. Really? This must be the only company that can’t figure out how to cancel auto renewal and fulfill the remainder of the paid contract. After having that conversation and canceling because I don’t want to deal with a company that can’t figure out how to fulfill a contract and cancel a renewal, the agent offered me the service for half off. Why not just offer this in the first place? If I hadn’t been so angry that I was losing the last 45 days of the contract I probably would have paid half price. Oh, he did give me a refund of the unused (forced out of) promotional price—$5.00. Really too little, too late.

I really believed that Subarus were reliable cars. I still owe $11,000 on my 2013 Legacy thats now worth $5,000 now and my transmission went. Since I have 121,000 miles on it, Im out of luck. Subaru is aware of issues they have with their CVT transmission and in 2017, extended their warranty to unlimited miles. That extension expired on 7/31/18. Their response is that they can offer me a $500 coupon off of a new car. I completely lost faith in them. I thought that my car would last until 300k miles at least.

My daughter bought a Subaru used from a Subaru dealer in Traverse City, Michigan. It has 66,000 miles on it and motor went out and they wont repair it. I will not buy one of your vehicles with the way they have treated her.

Positives: Roomy interior. Excellent cargo space. Negatives: Poor fuel mileage. I think company overstated MPG intentionally. Touch screen disappears in direct sunlight. Uses oil badly. Poor radio quality. My first and last Subaru.