Lexus RX330 2004 with less than 100,000 miles has only been serviced at Lexus dealership. It appears to be a common problem and Lexus is well aware that the sunroof drain holes can get clogged. It caused the soaking of the cars carpet which needed to be replaced. It is a thousand of dollars repair. Lexus told us to turn it into our insurance company. It is not part of their maintenance schedule and they know it is a problem.

I own a Lexus IS 250 SE manual. What happened is that my touchscreen GPS has a factory fault and stopped working. As now I am out of my warranties, Lexus told me that I have to pay for it to be replaced and it will cost me R 25,000.00. After telling them that it is a factory problem, they said to me that they can only help me pay 50% of it and they will come out with the other 50% for it to be repair. I think that it is unfair for the customer when Lexus knows that their car has a factory defect and still made the customers liable of paying that. Can I have any help on this issue, please?

Lexus has many models. Mid-size to luxury to SUV. They also have fuel-efficient & eco-friendly cars. I have a ES 250 2009. I use it for work and travel daily. Standard features - a/c, electronic windows and seat warmers. I have a mid-size that is very room and fits 5 adults. You can get a full size SUV for more room. There are also many options to upgrade. For example: satellite, eco-friendly, customized leather seats.

Great car. Drives well, handles great, decent gas mileage, durability, great storage capacity. Love the leather interior that lasts. Mine is over 8 years old and has never had any mechanical issues. When I do decide to get a newer vehicle, it will definitely be another RX!

Have a 2008 Lexus RX 350. Dash board has begun to crack everywhere. Contacted Lexus to no avail. New dash is 1400.00 plus labor. They know about this problem and are choosing to do nothing. Taking the GM approach to their poor quality. Ignore it and hope it goes away. Not very good for business. Really kills the resale value. Who would want to buy a car with cracks everywhere on the dash. Will have to think twice before buying another.

I have a 2005 Lexus RX330 and the dashboard started cracking and is now falling out. Lexus denied my request to fix it. Any suggestion?

I recently purchased a 2019 Lexus ES 350. I have owned the car for 4 months now. When I originally purchased the car I advised my sales person that the rear speakers were not working. Of course she said yes they are and did some minor adjustments. Then my husband and I were joyriding and he realized there was no output from the rear speakers. So I called Lexus, made an appointment and took the car in for service. Later that day I received a call from the service advisor, advising me there was a problem with the woofer and the speakers but there was nothing they could do about. He stated, We are aware there is an issue but we are waiting on lexus. So I responded, You guys are aware there is an issue with the car but you are not notifying the consumer before purchasing a car? He replied, It looks that way; but as soon as we get a resolution we will inform you.So next I called corporate and spoke with a call center representative and then a supervisor who stated the same thing. We are aware of the problem and will notify you when we have a resolution. Now the problem I have with that is that Lexus has yet to inform or notify the consumer publicly that there is an issue the 2019 Lexus ES350. Instead they are continuing to take our money and we are left to deal with problem. That is so unfair.I have done my research and there have been numerous complaints with no resolution. I would love to expose LEXUS for not addressing this issue nor notifying the public. I am so frustrated and hurt. I just want my car fixed in a timely fashion and not to have other consumers ripped off or taken advantage of. Please call me (**)or respond to me via email to investigate Lexus.

My conclusion in short: When buying new, do not intend to keep it after warranty expiration. And never buy used. Here is a long explanation. Very expensive parts. Price fells fast. Reason - expensive parts and low demand as many know these are expensive to maintain. 7 small plastic clips fell off from bottom plastic panels. Cost for one clip $10 bucks. Should cost several cents but no more than $1. They are Lexus unique size. Lucky I found aftermarket $1.50 for 10 abroad. Next, Lexus USA does not stand behind its cars. Exhaust rusted out and made the hole right at the place where it makes a turn at 65k miles (?) one week after extended warranty. At this place band was not an option. Cost to replace $2300, $1800 for part itself. Why? Because exhaust and converters are one complete unit. Called LEXUS USA. Response: Our decision is not to cover even though only one week past warranty. Also our records indicate that you later started to replace oil at other places. What oil has to do with bad exhaust? It is our decision. I had many cars over the years including Toyotas and replaced exhaust on many of them. Some at 150k miles and above. Parts were expensive, but not that expensive. In another instance headlight was damaged. Part cost $2000. It has 2 motors in it to adjust in horizontal and vertical plane, but still it is ridiculous price. I am technical and very handy. Always serviced cars myself. My conclusion is that they are reliable, but complicated cars. Chances to fail are greater in this setup. Therefore in my opinion for long term ownership quality and performance is not enough anymore to justify cost of long ownership or Lexus policies. Lease - maybe, but then return and lets Lexus eat them all.

I bought a 2013 Lexus Rex 250 on August 24, 2012. The front right door does not close solidly; it makes a whoosh. I have pointed this at least 5 times. They say noted and claim it should be that way. I have closed one other prison door and it sounds solid.

Getting close to 50 years old, I decided to purchase a reliable, safe, easy to service car that will last until I can no longer drive. Bought a 2004 Lexus ES 330 with only 18K miles, certified pre-owned. Online reviews were glowing, mechanics said, Youll be bored, but just have oil changes up to 100K miles. Hah! At 20K miles, the dealer insisted that I needed new brakes ($1500?) before they score the rotors. Having owned MBZ, Jaguars, Alfa Romeos, and other temperamental exotics over the years, I am familiar with cars and when things should fail. I took the Lexus to an independent mechanic, and found the brakes were almost new, good for another 20K miles, at least (did brakes at 50K for a reasonable price). Scratch dealer servicing forever. The Lexus was always a compromise... noisy, rough ride compared to the Jags and MBZ, but I figured reliability and no drama was worth it. At 65K miles, struts started leaking... $1,000 ($3000 at dealer). I let them leak. Now, 70K miles, right after an oil change using synth-blend, not full synthetic oil, the valve cover gasket started leaking. Repair is $1,300, which includes timing belt, water pump, pulleys, etc... Cheap, compared to dealer, but still 25K miles too soon. Minor problems, but it seems that prices for simple maintenance on these Toyota/Lexus cars has grown to be as expensive and frequent as the exotics used to be. Might as well lease a BMW or Alfa with full service plan included, and flip it every 3 years. That, or an old classic that increases in value as it gobbles up your wallet in repairs. Like they used to advertise, You asked for it, you got it, Toyota. I sure as ** did! Nothing special about Lexus. Anyone want to buy a well maintained 70K mile ES330 needing 90K mile service and struts?

I own a Lexus 2006 and a year ago I started noticing hairline cracks on the dashboard. I spoke with a Lexus representative and he said that Lexus is aware that it is a manufacture defect and I should take it to the dealer and they should replace it. I took it in to North Miami Lexus dealer. The guy took pictures and said that he submitted the claim. I followed up with him since he never called me back to follow up. After 5 weeks he said that Lexus will replace it but I will have to pay $1000. He also said that I can call Lexus customer service if I am not happy. I did call them and followed up with Customer Service manager, Michael, was told that since the car is outside of warranty (however, very low mileage and they recognize that, could have been covered under that) they can only extend the dealers offer and that is very fair. They never looked at the pictures since the dealer didnt upload them and apparently someone in the other department declined for Lexus to take full responsibility for the defect. After searching the issue online, I realize that I am not the only one with the same issue and that different Lexus owners were offered different deals. My belief is that they never even looked into the issue and I was given the generic answer by the customer service management. This is very disappointing and would love to join a class action suit. Lexus is aware of this defect and just getting away with it. The luxury car dealer is washing their hands off. I am not angry but very dissatisfied to look at the car everyday and see the cracks while it is suppose to be a luxury car.

My 2005 Lexus RX 330 also hairline cracks on dash. I have contacted Lexus Customer Service concerning defect in dash. Their response was vehicle is out of warranty. I have 110K miles and knew my vehicle was out of warranty. I thought since Lexus had acknowledge of the faulty dash would replace them since they are aware everyone is having the same problem. Im concerned the crack near my passenger airbag could cause possible eye injury if the airbag deployed and the debris from faulty dash exploded everywhere. Lexus should repair the faulty dash when they are aware everyone is having the same problem. I dont think Lexus is concerned about safety of their customers.

My 2008 Lexus Rx-350, the dashboard were cracking and its just only 40,000 miles. And also some of the cosmetic area are started chipping like two side mirror was cracking (clear coated paint) and also the tail back handle has already chipping (clear coat paint) and every time I car wash, the sunroof has also leaking water. But the engine performance were like top of the line. (Acceleration, steering easy to handle - were excellent.)

I have a 2004 Lexus IS300 with interior in near mint condition. Years ago I started experiencing a problem with the dashboard. It was sticky and wiping it down stripped away the paint. I contacted Lexus customer service and they scheduled me an appointment with my local dealer (Tri-County Lexus of little falls New Jersey) for an inspection. The dealer took pictures and sent them to corporate. A week later I contacted Lexus customer service and to my surprise they refused to fix the problem. I argued with them and they offered me a $250.00 credit for the inconvenience. Till this day I have yet to use the credit. A year ago I contact my local dealer for a quote on my dashboard and they advised me to wait. They said that Lexus/Toyota is aware of the problem and they will be sending out recall notices. I waited but never got a notice. Later I realized that a recall was issued for the melting dash but it did not include the IS300. I recently contacted my local dealer again for a quote. I asked them what they recommend I do, either I have my dash pulled out and repainted or I buy a new dash. The service advisor did not recommend I have the dash repainted, saying that the paint will eventually come off - that Im better off buying a new dash. I asked What if I buy a new dash and I run into the same problem Im having now? He did not have a answer for me. Hes said that he will call me back. Till this day I have yet to receive a callback. Ive called several times and every time I call Im told that I will get a callback. I am very disappointed with Lexus/Toyota. I am unsatisfied with the service they provided. I feel that all of this could have been avoided if Lexus/Toyota had just included the IS300 in the recall. This experience will definitely influence my business with Lexus/Toyota in the future.

Lexus offers a wide range of cars. These include sedans, SUVs, and sports cars. There are sub categories within each type of vehicle that generally relate to the size of the car - for example in the SUV category the smallest is the NX, the middle is RX and the largest is GX. Each of these categories also may have sub categories that usually relate to trim level. The Lexus car brand has always stood for a high quality luxury vehicle. Typically each model will include almost all of the features that one would think are associated with a luxury car within the standard price. There are additional packages of specialized features that are grouped logically at more cost - for example a cold weather package would include heated seats, 4 wheel drive, etc. The Lexus RX is a 5 passenger vehicle - two bucket seats in the front and a bench seat with seating for three in the back. There is no third row in this car. Each model has upgrade options that are presented as packages so that you can personalize the options to your needs to a degree. You are forced to go with a package even if you do not want or need everything in that package. That is a drawback to me.

Lexus RX350 is very reliable and comfortable machine. Handles well, quiet interior, and no maintenance issues. The interface to the control screen menu and Nav is very good. This interface was the least obtrusive and less distracting than many other vehicle’s systems which use a distracting round knob. My only suggestion would be to move the driver’s auto-window controls so that the front windows align with my left hand. These window controls are slightly off and result in the wrong window opening or closing. Overall a very above average car.

My 84 year old mother was driving her 2008 RX350 on a crowded street in Richmond, VA when the engine suddenly stalled at a speed of 35mph leaving her without power steering or power brakes. She was able to stop the vehicle but was stranded in an active traffic lane for over 30 minutes fearful of being struck prior to the response to her call to 911 for help. The local Lexus dealer diagnosed that the problem was a broken intake valve spring on an engine with only 76k miles. In spite of the fact that Lexus has identified that they had problems with faulty intake valve springs in the 3.5L engines in 2006-2008 they denied that that was a possible cause of this problem. Lexus agreed to cover a portion of the repair as a courtesy, but would not cover the entire repair, which will be over $10,000. I was shocked about how difficult the case manager from Lexus customer satisfaction was to deal with. It sure seems like they are once again trying to distance themselves from known problems. The only reason this car was purchased was the reputation that Lexus made a quality product and stood behind them. I found that to not be the case.

First I bought an RX 350 Sport from this dealership in 2016. They put me on a variable rate and since it was the end of the day they rushed me into signing all the paperwork, when I received the bank statement. I called the manager and he put the blame on myself since I had signed the contract. Second...I have been have issues with the battery and they are saying its because of the cold. I have a 2008 Ford Explorer and I have NO issues with the battery and its original.

I purchased a Lexus GX 470. Bought the SUV off a lease. Not even after a yr one of my running boards cracked in a bended area at a stress point. Went to Lexus. They said we cant help you. We dont know why it happened. Then my dash cracked. There was a recall on that so they did replace but a couple of years before that my rims started bubbling. I was told at the Lexus dealer that my style vehicle that all the rims are doing that. They had a few on their lot for service. They went and looked at their rims and they were bubbling also.I do know why and Lexus corporate wont stand behind these defects. I dont know about you. If you spend that kind of money for a car you consider top of the line, well I feel that they are the bottom of the line. I have been a business owner in Farragut, Tenn over 23 yrs and I will make sure ALL my client know how they stand up for their product which they dont. So customer BEWARE ONCE ITS YOURS. LEXUS WONT HELP WITH THIS THAT GO WRONG WITH A CAR that should have happened. Poor craftsmanship. I have had 3 Nissan Pathfinders. 2 of them have had over 250000, never a running board problem or cracked dash and NO BUBBLING RIMS.

I took my car in for diagnosis, after hearing a low grinding sound. He a bearing in the pump was failing and the pump needed to replace at a cost between $2,500 and $3,000. To access that pump, the engine needs to be removed, that takes 16 hours! While youre having that work done, he told me to also have the spark plugs replaced. Get this, the average cost to replace them is $311 to $396. The parts cost is less than $20. The remainder of the cost is labor. I think the costs for doing minor repair jobs is ridiculous - whoever heard of removing the engine to replace the water pump (replacing the plugs at the same time, saves you money). Id like to meet the numskull responsible for this thoughtless design and tell him a thing or two. Do these two minor job.

Hybrid or gasoline, the Lexus dealer has from small cars to large cars, small SUVs to large SUVs. There is a huge selection of colors and options. There is a price point for almost everyone. Plus all vehicles fit at least 4. It just depends on your needs. They have an SUV for 8 passengers. You decide if you need to transport that amount of people and want to drive a really big SUV. Lexus has very advanced technology standard in every vehicle. Upgrades are very personal. Full leather wood steering wheel colored rims. Overall pure luxury- easy driving and handling. Incredible safety record great standard technological options. You will be safe and feel safe.

I recently bought a 2014 Lexus LS 460. Whenever it rains or the car is washed and I open the trunk, water drips out of the side of the trunk, and drips water into the trunk compartment. I took the car into to the Lexus dealership and they said it is a design flaw and cannot be fixed. Besides getting the inside of the trunk and contents wet, long term I expect it will cause premature rust and increase the potential for my rear lights to malfunction. Any experience with resolving this issue will be appreciated.

I like the different styles and colors of Lexus, but I prefer BMWs, very unique. Many brands copy them. I hope that they, Lexus, improve on their designs. But I like how they last pretty long. My only complaint is that it runs out of battery fast. Sometimes my car dies out, but it may be due to old car issues. Also, theres not many upgrade options with Lexus. Youd have to go to other shops because Lexus is way too overpriced. Not a big fan, sorry Lexus. I also wish I could fit more but more means more money :( I hope they can fix this. I hope that they dont change anything like metals, engine, etc. Like downgrading.

Have a Lexus GS300-2006 with 114K. It is now burning 1 quart every 1000 miles. Lexus Customer Service assures me this is normal, they even have it in the manual! It is normal for even 1 qt. every 600 miles according to Customer Service Rep! Unbelievable! My car is also starting misfiring, has carbon buildup. Lexus says, too bad, you are out of warranty and they will not help. I thought I had bought a great car and have had the car in for all services and oil changes. Meant nothing to Lexus. I bought this car certified and have babied it. To make an engine that is having this problems at 114k shows it is a horrible car. Repairs would cost over 8k. Never buy a Lexus. Their engines are build to fall apart. I would be interested in joining a class action lawsuit.

I have the Lexus ES 350 2011 model. My FOB only opens the front door - drivers side only. The passenger side and the rear back doors do not open. When I open manually the other 3 doors (passenger and rear back doors) and I use the FOB, it locks but will not unlock. Is this a programming problem? My Lexus technician says that I should replace all three locks at a cost of $1,500.00. Please advise.

There are lots of different models that included 450h 2015-2018/GS and GX. Also there is the RC F and there are many more. The Lexus brand has a sleek design with a sporty type feel. It comes in a variety of colors. Its features include fast engine fuel efficiency and comfy. Upgrades include F sport package: tuned adaptive suspension sport interior styling including exterior badging, mesh, grille, front spoiler, and rear valance. Also leather interior trim.

Over 6 months ago I got into an auto accident. My car damages included: my wheel hanging off, my door crunched in unable to close, my glove box smashed and completely crushed, etc. During this collision, NONE of my airbags went off, which angered me because I had an 11-year-old and 13-year-old in the car that were not protected. After doing some research in my car, I found out that I had EIGHT airbags in just the front seat of my car. An impact such as this should have caused at least one of the airbags deploying.I contacted Lexus about this when my accident happened (back in August of 2013) and they said they would inspect the car. After they inspected my vehicle they said they would get back to me within a month about the results. I waited a month...then two months and called corporate offices. I was told that someone will get back to me. Three months.. Four months... Five months...SIX months and they have neglected to return any emails of mine or even give me an ounce of respect. My car is over $35,000 and to be treated like this makes me sick!!The damages to my car were over $8,000 including all new module systems in my vehicle because they were found faulty. I have all my receipts about my damages and Lexus refuses to even answer me! When it comes to the safety of my children, I do not allow people to push me to the side. Ive tried to be patient with this business, but they have showed me nothing but disrespect. I now have hired an attorney to help me with this matter!

I was sitting in traffic and heard a pop. The next morning the interior lining in between the glass had a long separation in it. Took lexus IS 350 to lexus dealer and was told that a rock caused the break. Well, there is no chip in the glass but there was a chip on the top of the roof that had taken a large chip out of the paint. The hit was in alignment with the latch where the top fits into the windshield area...of course being a female, it was clear that the repair manager was right and I was wrong... we are treated different even in 2015. There is no hit on the windshield and due to my experience as an insurance agent for 30 years and having taken glass repair classes, I strongly feel the cause is a stress break caused by the roof structure and the design where the convertible top meets the windshield. The corporate office is to check with the service manager...hear what he says. Now really do you think he will change his story??? I ask that but got the standard answer...he is the service manager. I expect nothing but a run around even after being a loyal Lexus buyer of 5 Lexus....will never buy another Lexus unless they admit that stress cracks do happen and this is one. Beware of Lexus cars...run.

We bought a RX 330 that is fast and reliable. The technology package is state of the art with everything you can dream of. The car is very luxurious and comfortable too. The appearance is sports utility vehicle savvy and sleek with and a little style, bit of sexy in it. It fits my needs with style and is one of a kind. The inside is spacious and fits the whole family including a dog or two. It is very roomy and comfortable. Their technology package is out of this world. It is suited for every age, and is a perfect family car for all ages. I would definitely recommend this car for anybody looking for beyond luxury at an affordable price.

I felt like I was taken advantage of the second I drove off the lot. My negative review is based on visiting Longo Lexus May 2014, after work on a weeknight, to look at the new IS250. I went in to see if I would be able to finance the car, how much I could get for my Lexus ES 350 trade-in, and how much the monthly payment would be, and my goal was to receive a lower monthly car payment. I wouldve never went in the evening if I knew I wouldnt be given an honest/fair contract due to a rushed salesman.I was referred to the lease fleet manager Sergio ** (who was interested in me leasing not buying) and he was very nice and helpful, or so I thought. While we were working on making sure my new payment was lower than my previous payment, Sergio started changing numbers that I was not aware of until two years later when I was ready to turn in my lease. My issues with my first leasing experience. While speaking with Sergio I asked for a two year lease; he wrote the contract for 27 months. I requested and paid upfront for any overage miles based on a two year lease; not a 27 month lease, so now I am way over my estimated mileage. I never agreed on a residual value for the car with Sergio.There was very poor communication on what was being discussed versus what was being written on the contract. Unfortunately timing, feeling rushed by a salesman wanting to head home (I was taking awhile to make a decision), and having no previous knowledge of how to lease a car, I asked my questions and trusted Sergios answers and signed the contract. Assuming everything we discussed was reflected on the contract.Two years later April 2016, I knew my lease was coming to an end so I read up on returning a leased car. And started shopping for a new car. I went into Longo Lexus to look at cars and discuss my lease end options only to be told I have four months left on my lease. I said this has to be wrong because I signed a two year lease and made sure to buy enough mileage for two years. The salesman at Lexus said no its 27 months. I asked him to request for a manager to call me, and no one called. Now the lease is costing an additional $1600 in unplanned monthly payments.Around that time I was being contacted/harassed by 3 separate salespeople, calling and emailing me about my end lease options. Each one I spoke with, I explained what happened to me, I asked what they could do for me, and what I should do to correct the issue, and if they could escalate this issue to management, and make sure someone contacts me. They all claimed they would try, but I never received any contact from Longo regarding what they are going to do to help me with my lease contract. No one appears to want to help me, I would love to consider an option of returning it and paying the lease end fee and 10 cents a mile (which is what I paid upfront). I would even consider a buy option if I was given a fair residual price.I know I should not be responsible for paying 25 cents a mile, just because a salesman wanted to give the illusion of creating a great deal/price. I think it is unfortunate that salesmen and managers do not share with consumers how the leasing process works, and all the fees associated with leasing, especially when theyre talking them out of buying a car. They do not talk about how much of a pain it is to give the car back/purchase the vehicle/lease a new car. A salesman asks for trust and they want enough information to help you. The consumer gives the salesman too much information, and then the salesman uses it against them. Instead of being helpful, theyre friendly so you feel like youve been given a good deal, but they of course make sure they receive the better deal.In the past few months, I have read a lot about the leasing process, and Ive asked better questions, and I understand what was done, and where everything went wrong. I wouldve liked Sergio to be upfront about what he was doing to get the cost down, versus doing it and thinking Id be ok with it, just to receive a minuscule lower monthly payment. If he wouldve been honest with me, I wouldve known I was given more months in my lease and I wouldve purchased more miles upfront, or I wouldve walked. Also if I knew the buy out option was depending on how much the residual value of the car was, I wouldve tried to negotiate a much better price, and if the numbers didnt work, I wouldve said never mind, and left. Also, if they wouldve said to give the car back it would cost $400+, I wouldve also walked. But of course Sergio knew that, and made sure not to miss out on getting a car off the lot, and made sure his time wasnt wasted, he appeased me, adjusted some numbers like magic, and the rest is history/an awful nightmare. I shouldve never been honest with him about what my goal was, because then I wouldve been given an honest price, and I wouldve left, because I know my finances and what I can and cannot afford.Ive been stressed out for months, trying to figure out how to pay for all of these additional screw the consumer charges, while trying to come up with more money for a down payment for a new car, so I can get to and from work. No one seems to care, they just want to screw me more, by talking buy-out, or new lease options. No one has yet to reach out to me to address my situation, as if what happened to me is just normal sales practice for all your leases. This makes me very sad, because I thought I liked Longo Lexus, and Lexus in general. I had such a great experience with my ES 350, I thought I would try out a new body style. Worst mistake I couldve made. Instead of this being a great positive, referral experience, its a stressed out, depressing, seek a therapist, experience. If someone, who is willing and able to assist me, could finally reach out to me, and discuss what I can do, I would greatly appreciate it.

My wife and I just bought a new Lexus GX460 at your dealership. We requested to have a remote starter installed prior we picked up our car. Bob who is the financial manager was kind to help us out. Weve asked Bob about the specific brand of the remote starter and when he tried to contact the 3rd party he didnt get a response. He reassured me that Lexus only use the best and we trusted him. When we got the remote starter installed. We were told that the car is too new and the software might not be available, so we waited a week for answers.As a customer, I called my shop that install remote starter for my old car and asked them about the availability for a new GX460 and they said theres not available yet. One week later I got a call from Tony telling me that the software is available and therefore I trusted him. The tech came to my house and install the software and he said that there are few glitches to it because the car is so new. He told me before he came to my house and install the software that he had installed a VIPER brand remote starter and on that day when I received my remote starter, it wasnt Viper and it was Avital. Avital is a cheap brand remote starter and I do not expect Lexus to install it into our new car and to make it worse, there are glitches to the software.

Although I actually like my 2011 RX 450h, I am extremely disappointed with Lexus from a warranty perspective. Basically, it appears absolutely nothing is ever covered under the warranty. Since I purchased this new vehicle two years ago, I have spent thousands of dollars for required maintenance. Additionally, the tires were faulty from day one and required replacement at $1900 a pop. I cant wait for my lease to end so I can get out of this nicely appointed money pit and go back to BMW, where the service requirements are few and far between - and absolutely everything is always covered under the warranty.

I am very impressed with the Lexus extended warranty. Two years ago, while having my vehicle serviced, I was informed that my steering was defective and leaking. It would need to be replaced. The cost was over $4000.00. My extended warranty covered the entire cost with no copay required. This one repair more than tripled the cost of the seven year warranty. I have had extended warranties with other vehicles that I have had, but none as good as this.

Ive received a Warranty Enhancement Notification ZLD over a year ago and the Lexus dealership that I take my 2006 RX330 for service tells each time I contact them about fixing my dashboard that the parts are not available. Im writing this to find out when the parts to fix my RX330 dashboard will be available at the dealerships. This issue has lowered the resale value of my RX330.

My daughter bought a used 2009 Lexus RX350 18 months ago from CarMax. Shortly after purchasing the vehicle she received a recall notice from Lexus that dashboard needs to be replaced due to cracking. She took her car to the local Lexus dealer in Tampa last July and was told that dashboards were back ordered and they would notify her when her replacement arrived. Within weeks cracks started to appear in her dash. Foam started popping thru the dash. My daughter is in sales and frequently transports clients. Her clients are senior executives at major corporations. They all commented negatively about the dashboard. She has heard that she should have bought a (substitute Audi to VW) as she has heard them all.Her luxury car has become the running joke within her office. She has just been transferred to Houston and isnt taking the car with her as she would have to go the Local Houston dealer and start the waiting process all over again re-registering for the replacement dashboard. She just sold her car back to CarMax for 60% less than she paid for it ($15,000 loss) as they were the only buyer for the car with the volcanic dash.Lexus customer service has been unresponsive responding that the dashes have been slow to ship from Japan and that their hands are tied. Are we really supposed to believe that it takes more than ten months for a dash to ship from Japan? I believe that Lexus isnt taking this recall seriously as they know that the longer they put off replacing the dashboards the less the recall will cost them as cars will be totaled or sold and some owners will simply give up. I have owned 14 Toyota cars and 7 Lexus cars as I am in sales and trade cars at least every two years. I pointed this out to Lexus but they did not care. They point a finger at the dealers and the dealers point a finger at Lexus. The reality is that they are both giving owners the middle finger.

We bought our 2000 Lexus RX300 brand new in Sept 2000. As Lexus was worried about the impending release of the Acura MDX, we got a few hundred dollars below-list price. Starting in 2009-2010 period, the windows began failing, i.e. the up/down switches no longer worked in the front windows. Then the door locks started failing. Now whenever I lock the car 1 of the 4 doors randomly does not lock and I must walk around the car manually locking all the doors. Note that this is WORSE than no door locks at all because unlocking the front door by key or by switch tends to unlock all the doors, meaning the car WASTES my time. We have had several incidences on a long trip where the window got stuck down and you have to drive home with the driver and/or passenger window open. Lexus wants $500/door to replace the $5 servo motor, because the doors are extremely poorly designed and literally take 4-5 hours to disassemble and reassemble each one!It was the final straw when the antenna motor failed and I had to remove 28+ nuts and bolts and disassemble the ENTIRE rear cargo area just to get the dang thing out! Lexus is so arrogant they think their $5 motors and $10 antennas never break, so the car is actually VERY POORLY put together and not easily maintainable. We never seek Lexus dealer service because they charge 2x what our local Asia car-mechanic costs, and they have junior techs! Beware!

I purchased a Lexus a few years back for one main reason....reliability. Well let me tell you I have never had as many problems with my Lexus as I have had with any other brand. So far I have replaced water pump, side view mirror, 2 door actuators, battery and now the gateway control module is not shitting down resulting in my battery being dead after 1 day of non use. After three years of ownership I have spent over $4,000 for repairs and now they want another $1,000 for an issue that NHTSA has issued a TSB on but since the battery being dead is not a safety issue no recall has been issued. Both the door actuators and gateway control modules are well documented issues with Lexus and they absolutely will not standby their vehicles. I will never buy another Lexus and looking at the other luxury brands for my business. I will gladly pay more to get reliability as apparently Lexus IS no longer a brand synonymous with reliability.

NEW LEXUS CUSTOMER HERE: I recently bought a brand new 2019 RX350 F Sport and from day one experienced regret from the dealer experience to service. On the night I purchased it, the dealer manager rushed delivery and felt like they gave me a car that was sitting on the lot for a while. The tires were improperly inflated and I had PSI issues right away in 60 degree weather as well as Glue left over on the hood from delivery. There were also other issues popping up like rattles in the door that wouldnt go away to a loose ECU mount in the dash and ICS system failures for no reason. They opened up these areas within 2 days of owning the car. The service tech who rode with me to test the car was also rude and claimed he didnt hear the noises. However, they did find issues and attempted to rectify.The service department rep encouraged me to contact Lexus Corporate and I did. They were nice and ultimately with these issues escalated it to the Eastern Regional Office. That office contacted me to fax or mail over paperwork to aid in their review of my case. I did and when I called to confirm receipt of my fax, I received a condescending call from a woman named Karen who was very rude to me and told me that I had threatened her receptionist on the phone earlier because I mentioned I was encouraged by others to post my issues with Lexus on social media. I was so appalled by Karens call and made sure to call Corporate to file a complaint. Im so disappointed by Lexus and their service that my joyous new car experience is gone. They make good cars but for me, customer service is very important. For these reasons alone, I dont recommend Lexus.

RX and LX new for 2017 have plenty of innovative extras for driving safety, luxurious interior and shine, electronic power steering, spoke alloy wheels, and customized temp controls. They have ambient lighting and handcrafted trim, eight speed automatic transmission, 5 passenger capacity that have plenty of added head and legroom, entertainment center for a more enjoyable trip and all the loaded extras for comfort and safety. They also have low emissions rating for a greener environment, race inspired detail and all weather drive.

Representative told me to call one hour before I needed tow truck to arrive. I called at 5 am. Rep told me they would be there within the hour and likely much sooner. At 5:45 am another rep called to say they had just dispatched someone who would be there in an hour. Dont promise if you cant deliver. Should have just called AAA myself. Thanks Lexus.

The dealership I went to had many choice and I was very pleased. I would tell all my friends to go. If I wanted a new car I would go back! The man who sold me my car was very nice and knowledgeable! The car is absolutely flawless and I feel so hot when I drive my car. I loved the look, all the features and all the room my passenger has as well as how roomy the back seat it! Im always getting compliments how big my car is and I love that! Its important to me to know they are comfortable. Everyone who gets in my car is blown away!! I couldnt be happier! My upgrade package is amazing too! After two years I can upgrade my car and that is important if thats what I feel I need to do!! I just love having the option of being able to upgrade!

The car feels like a status symbol and the reputation and style contributed to my selection. The luxury features sold me. The heated seats the leather interior, the camera, the overall look of the cars body and the reputation of the brand. Love all the power items, the style, comfort and smooth ride. It gets attention, the seats are so comfortable and there is adequate leg room in back. Its a great luxury car. I am happy with all features but maybe have lower price, self driving and parking. Available in more colors, more standard features and more customizable features also.

Lexus 2008 - Sticky dashboard??? Dealer Lexus asking for replace $500.00 why??? Lexus need to RECALL and NEED to REPLACE them. I was bought brand NEW from Dealer Lexus in Clearwater. They should not asked for $500.00 to replace.They need to Replace it.

The Lexus brand offers small, medium, and large size vehicles for drivers who prefer the best quality vehicles. They have sport utility vehicles with various features to choose from. It has a very classy and elegant look, and it stands out as it is very unique. It is very roomy for times when you are not driving alone but have another passenger with you. The Lexus cars come with space for family and whoever you are riding with. When you are ready to upgrade with Lexus, you are able to choose the way the car looks. You can choose the options and colors you want in the car.

I own a Lexus IS250, 2007. I just moved, and my car is no longer stored in a garage. My dashboard has become soft and sticky; I never seen anything like this before.

In Honolulu Hawaii - Driving one weekend, my Lexus RC350 just dies on the street. Nothing works and finally I give up and tow my car to Lexus. On Monday I call Lexus and talk to the service manager Bryan. He informs me that when the car got towed they couldnt start but as of this morning, car starts fine and they cant identify what the problem was. He informs me that the technician will run tests to find out what happened and get back to me. I wait a week and nobody calls me. I call Lexus back and was told Bryan was out for lunch and that he will call me back. No call back that day. Meanwhile, I am not even offered a loaner and taking Taxi to and from work on my own expense. I call back Lexus and ask for loaner and told theres none available. I end up complaining and miraculously they get a test model that I can use. Basic IS model which is not the same level as what Im paying for but I didnt complain as I thought it was for a short time. However, if theres a test model car they can offer as a loaner, shouldnt I have been offered this from Day 1 instead of after few calls? Anyway, I get my loaner and feel better that at least now I have a way of transportation. Another Week goes by while I wait patiently and dont hear back so AGAIN call Lexus. At this point Im told that they still cant identify the problem and running more tests. I told the manager that I understand the situation but would appreciate some type of communication back as they make progress. Of course on phone Im given the yes absolutely. I had a business trip so end up not being bothered for 10 days and get back to Hawaii. Meanwhile I had my phone but never did get a call back. Another several days go by without a call which now my car has been in the shop for a month. Cant get in touch with Bryan and the receptionist tells me she will take message so I explain to her the situation and tell her that I just need someone to keep me updated. Nobody calls me back. By now, its nearly 6 weeks and I am just astonished at the bad customer service. I end up calling Lexus and explaining the entire situation to the receptionist and asking for the GM. I didnt get a call back from GM but the Asst GM calls me and finally some light at the end of the tunnel. He tells me that he wants to help and was apologetic. He tells me that technician needs to run more tests. I end up telling him that I want to get out of the lease so I can be done with and move on. Once I mention terminating my lease, GM ends up calling me few days later and tells me that I only have several months left so he wont release me from my lease. He offers me one month lease waiver as compensation. Finally after 2 months, I get a callback and told my car is fixed. I go to Lexus excited to finally put this long 2 month battle to an end and the cashier tells me I owe almost $900. I tell him that its covered in the lease/warranty and theres no way Im paying for it. With attitude, he tells me well you can talk to the service manager. Bryan who never returned my calls comes and tells me that its their mistake. At this point, I am just disgusted with their communication process and tell him to ask the GM to call me back. No return call for several days so I call back and speak to another manager and he tells me that the GM had family emergency and is not in the office. Finally after another several days, GM calls me back. I explain the situation again with being told to pay and the cashier attitude and now demanded that I dont pay for 2 months which he tells me he cant do because I was given a loaner. Im only asking for 2 months to be waived as I didnt get the car Im paying for and to be compensated for all the time I wasted plus the frustration I had to put up with. I have 2 Lexus at the moment and there will be no more Lexus for me the way its going.

My Lexus service was always terrific.

We have owned about 9 Lexus over the past 20 years. All great vehicles. In March 2016 we purchased a new Rx 350. At about 6000 miles it started surging and hesitating. Cruise control is almost usable. Our horror started in February 2017 when we complained about issue. Lexus acknowledged there was a issue and fix was on the way. About 3 weeks later Lexus called and said fix was in, we carried vehicle to Lexus for a 15 minute fix. There was no improvement. When I complained, Lexus said I needed to talk to Lexus customer care. After 4 months and carrying complaint to arbitration, big joke, Lexus said vehicle was satisfactory. I am stuck with a lemon.

I have a 2004 Lexus RX 330 in Bamboo color. While under warranty, all the door handles and outside mirrors faded. Lexus repainted/replaced all of them under warranty. Now, February 2012, the same oddity reoccurred and Lexus claims they are exempted from repairing them since it is out of the warranty period. No one from Lexus or the dealer can explain why this anomaly occurred in the first place or reoccurred. The vehicle is garaged and even receives a so-called protective coating from the dealer every six months.

Excellent appearance with a sport car performance. Unique appearances with sleek interior and exterior designs with comfort. Quality materials and the designs are totally different from most vehicles. Features everything you want and more in a vehicle such as navigation systems, park assist, blind spot feature, leather seats etc... Comes with all the latest features and the value of all these features is a good vehicle for the money and outperforms most others in its category. It gets better and better. Great car with good gas mileage and built to last.The performance on road is awesome and delivers in all areas you would like and love. Totally happy and recommend highly. Once you try a Lexus you will understand the feeling. Offers other variety of cars such as the e and g series that perform just as well. Always a very smooth and gratifying ride. It has the most comfortable capacity whether it is a two seat vehicle or a full SUV. It is roomy enough to suit most passengers but if you choose the IS or a smaller vehicle which is normally for two passengers you will be fine and comfortable.

This is my 2nd Lexus: my first one, ES 330 was a great car from mechanical to cosmetics! This 2nd, ES 350 is the poorest quality you can get! I was told by a service manager in N Miami, that the reason the interior materials (dash board, seats cover, cosmetically wood design, that all are falling apart), are made to disintegrate after a while! No kidding!!!? They actually do, I cannot even clean the interior because the board is jelly like, the seats covers are all broken after 2-3 years and the color will come off when you clean them, the wood design is flying up peeling as well everywhere, at 72 000 miles I had to replace the front direction and before, the steering wheel fell! And you would believe that for over $42000, you will buy a nice quality car! No, not anymore! I was back in forth with Lexus via emails, I went to the dealer to show what is happening to the car, they said that I have to pay if I don’t like the way it looks! I called to have at least the dash board replace since is melting, but two customer service from Lexus Corporate said that the offer expired on March 31 this year and they won’t extend it, although they never told me about it when I went to the dealer or on our exchanged emails! Think twice if you planning to get a Lexus at this time: it is not the same quality or customer service as they started! A shame!

I have a 2005 ES330 car that is certified pre-owned. It has defective back windows that wont go up or down. Its CD player is broken. Theres condensation in headlights. I have had the back windows repaired 3 times. On the 4th visit, they finally replaced the motors, which corrected the problem. I had wasted 3 trips to Lexus, time off from work and finally the issue is resolved. However, now the tint has come off of the back right window. It is apparent, the trouble with the windows being taken out and repaired 4 times has caused this. The CD player has been in for repair also, along with the windows. The CD player is broken, the cover wont open, and will not play. I have been informed by the Lexus Corp. that due to the car being out of warranty, they will not repair it. My argument is the car has been in the service department for the same repairs 3 times, which has never been property fixed. After reading these reviews, I dont think I will ever buy a Lexus again. They have become the Ford of the Japaneese.The dealership, Lexus of Tampa Bay, is a joke. The main headquarters for Lexus is a joke. They both refer me to the other one. I am done. No more Lexus cars. My dream car, that I am still paying for, wont allow me to listen to my CDs. I cant see out of the back right window, and I have been made to feel like I am the scum of the earth by Lexus. Why didnt you treat me this way when I was buying one? I just got two letters from Lexus of Tampa Bay asking me to trade mine in and get a newer one.No thanks, I got suckered by the hype the first time, are they kidding?What a Lousy Lexus Experience!

Exploding glass moonroofs. If you are investigating the purchase of a Lexus with a glass moonroof...beware. They have a tendency to explode for no reason. I was on a desert highway with no vehicles in front of me and all of a sudden my sunroof/moonroof exploded. It sounded like a gun going off over my head and it nearly caused me to wreck it had shocked me so much. I did a little research and apparently this issue is an ongoing one with many other drivers reporting the exact circumstance. The Lexus corporate folks are very, very rude about this and will not help you or offer to pay for what is obviously a manufacturer defect.Very sad to see they will not stand by their product. I will be seeking legal remedy but in the meanwhile, if you must buy a Lexus, stay away from the cars with the glass moonroofs. You could be driving and not only have a sudden shock that can scare the life out of you but if your interior moonroof shade is also open at the same time, you could get badly injured by the falling broken glass shards. Very dangerous.

We bought this RX 330 new in 2004. It has not been to the Dealer once. Not for maintenance, not for tires, not for the maintenance light, which is on and has been for 5 years. I read the complaints on here and amazed at the lack of common sense. Do you people not understand that most dealers are a rip-off ? That they want to take advantage of people that lack common sense or the basic understand of a vehicle. Our Lexus runs fine. I did the brakes and the total cost for it twice now was about $300.00. No one should charge you more than $700.00 for brakes and that would be with new parts all around (pads, and rotors). Therein lies another one of the manipulated products. Rotors, which are the big metal round part are now made thinner so they dont last as long.Also, when they give you a quote for work. Go to the local auto parts store and compare the product (replacement parts) cost. Yes, there should be a difference as if you go to the dealer, they sell you (OEM - Original Manufacturer parts). Example: A rotor at the auto parts store would cost $60, tops at the dealer should have $120.00. Everyone really does need to find a good mechanic in your area. Watch them too as one in every 4 are the same as a dealer. There to take your money... Sad but true. $11,000.00 in maintenance. That is a joke at best. I do feel sorry for most, especially the women as they should not have to deal with these problems. So many people these days are not normal and helpful. It is about the buck they make on the sale or the repair. They are basically lacking decency.I also want to let you know. If you buy a car with a touch screen, and all the latest gadgets, expect to be taken for a ride. They figure you are rich and have money to spare. Do you really need all those things, or is it a status symbol for you to tell your friends about. A GPS? How about A map and you actually take the time to learn your surroundings. The Super Rich are manipulating all of us into becoming their pawns for pay. Everything you do will require their assistance. Take a step back. Remember, they are out to get your money. Ask to see what is wrong, also insist on getting the old parts. Even if you just take them now and throw them in the garbage.

There were no obvious problems until a multitude of lights came on telling me to get the car to a dealer immediately. I took the car into Mungenast Lexus on Saturday, 3/8/2014 with 89,000 miles. The tech hadnt seen some of the items and I was told I would have to wait until Monday to find out the cause. They got the malfunction lights off and I said I would drive it until they came on again. The car wasnt driven much Sunday or Monday but the lights came on again late Monday and I took the car back to Mungenast on Tuesday, 3/11/2014. On Wednesday, 3/12/2014 I was given an estimate of $10,682.75 for the necessary repairs, not including taxes. Does anyone know of a $73,000 luxury car requiring $11,000 in repairs at 89,000 miles? A car that has been maintained and hasnt been in a wreck, has regular maintenance (although not by Lexus) or any other obvious mistreatment. I made a complaint to Lexus Customer Care (yeah, right!) and they gave me $2000 toward the repairs which I felt was a joke given the forums that point out all of the problems with this car. Virtually all of the repairs necessary are mentioned in all of the forums or other online places to learn of car troubles.I had all of the repairs done except the upper and lower control arms to the tune of $4637.81 including the $2000 credit against the repairs. The upper and lower control arms represent another $4690.15 plus tax. Ive been told to get this done as soon as possible. The car cant really be aligned until these are repaired. I had the first items done in order to get the car back and take advantage of what had been offered before they tried to renege on that. Additionally, I cant sell the car as is because it wont pass a state inspection. Even if I get it fixed, CarFax is probably going to show the repairs so I cant sell it as an individual and if I keep it, Ill be waiting for the other shoe and another $3000 or $4000 in repairs. I feel like I have been really screwed by Lexus with little ability to fight back.I plan to make sure this is known to as many people as possible and am seriously considering a big yellow lemon on all 4 doors with something like, Ask me about my Lexus experience with an e-mail or phone number. I have no idea if this would qualify for a lemon law claim. Repairs: 1) R & L #1 & #2 Upper Control Arms: $3210.35* 2) R&L Lower Control Arms: $1479.80* 3) Water Pump: $701.50 4) R Front Shock: $595.36 5) Brake Actuator: $2704.96 6) Bank 1 & Bank 2 Fuel Ration Sensors7) O-Ring, Fuel Gasket & Insulator at High Pressure $1523.67Fuel Pump: $871.52 *Work not done yet. Work that has been done: $6637.81 including tax. $2000. Lexus credit equals $4637.81. Perhaps the shock and the water pump would be okay although with 7 previous pre-owned cars driven in excess of 125,000 miles I had replace no shocks or suspension items. One fuel pump on a 2005 Lexus at about 100,000 miles.

My local Lexus of Kendall (FL) dealer nor Lexus corporate have resolved a problem with my 2013 ES 300h after many attempts. Lexus of Kendall dealer said if I maintain my car with them they will fight for me should there be any problem with the manufacturer in the future, so I did. Well, I reported a defect in the backseat leather shortly after my 25k maintenance appointment November 2016 while my car was under warranty. The backseat perforated leather dried and shrunk causing tension on the rest of the seat. It feels very rough and hard to the touch. The manager at the dealer took photographs, and said he will contact the manufacturer. After several months of leaving messages with Lexus of Kendall operator and voicemails I was told the manager no longer works there, and another manager (Bernardo) took over his work. I came in person to meet with new manager March 2017, by which point the problem area became larger, and same problem started to happen on the other side. He took more photos, said its not a Lexus defect because on one side it is perfect circle. I contacted corporate, submitted photos, and they asked Bernardo to weigh in. He said I caused the damage but could not explain how, and if there was a defect in the leather he would not be able to tell unless the leather was taken off and he can examine the back side of it. Corporate said I will need an expert in leather to run tests and determine the cause. I have never heard of such a response for warranty coverage. They denied to fix my car while under the warranty. I contacted the 3rd party dispute resolution address, provided by Lexus, several times with no reply.I purchased the car used with 6k miles in 2013 in perfect condition. Since then I rarely used or had passengers in the backseat. When I did have passengers the trips were short, just a few blocks in the city, and my passengers are slim. My car is stored under a carport, in a garage when I am at work, and my windows are tinted so the inside temperature does not get hot often. I have had others cars such as Audi, BMW, Chrysler, Honda over 100k miles and much older that did not have such quality issues even with daily use. My Lexus has premium leather with Luxury package, it should withstand at minimum light use. The problem from initial report to current has grown in size, and continues to grow. Terrible dealer customer service and misinformation, terrible experience with corporate. First and last Lexus. Photos from March 2017 and Feb 2019 are attached.

Brand new car today (2019 ES 350 with luxury package). Beautiful ride and handling. Sound system is HORRIBLE. I dare you to try and get adequate sound from rear speakers! With the fader its all or nothing. If you toggle to get more volume from the rear, the front speakers cut out completely. The sound was just as good in cars I owned during the 70s. I bought the car in Brossard (South Shore, Montreal). First thing I noticed is that there were 188 kilometers on the new car (about 140 miles). Thats like driving half-way from Montreal to NYC! Then, I had trouble loading a CD to listen to the sound. Turns out there was already a CD in it... Rap Music, to boot! I can only imagine where this new car has been before I got in it. Dealer (Gabriel Lexus) didnt give a damn... I was told simply to enjoy the car... My first stop was the car wash, where I got the guys to clean the windshield of film and streaks. Previously, I owned 16 Nissans and Infinitis in a row (sixteen vastly better experiences!). I hope I feel better about LEXUS tomorrow, after a good night sleep.

Lexus reliability and service is mostly what I recommend. We own two Lexus and going forward, will probably always own Lexus vehicles. They are comfortable riding and driving with almost no road noise. The instrument panel and in dash navigation system and music system is very good. AND, the handling and responsiveness of the vehicle. We had an issue with our Lexus SUV in that the front end alignment would not stay in place for even a month. We went on line and saw that several Lexus owners had reported the problem. Lexus worked with us to find a solution and shouldered the cost of fixing the problem. The proposed solution worked and the fact that they covered the cost was a very pleasant surprise. Yes the car was under manufacturers warranty, but past experience has been that the dealership finds a reason why is not a warranty issue and passes the cost onto the car owner.

I am an owner of this model mentioned in title and did not know what I was getting myself into when purchasing this vehicle. Should have done further researches. Anyway, we learned from mistake. This model is well known for his faulty ABS actuator and Lexus would not want to replace it saying that you are out of the warranty time frame of 5 months (Despite the very low mileage that you have), when they know for sure the car was made with a faulty part (which is why they extended the warranty on it in the first place). That is very low coming from Lexus. They are supposed to be one of the world class customer service especially considering the price of their product. Like I said, Ive learned my lesson. Last Lexus car here.

Lexus is a great brand. The vehicles that the Lexus brand offers has a look of luxury. It offers many different styles and sizes in cars and SUVs. I love the add on options. Lexus brand offers many upgrades and personalized options for you to add on for an additional cost. You definitely get what you pay for with the Lexus brand. My Lexus LX SUV is pearl white and despite it being over ten years old I get compliments on a regular basis. It still drives wonderfully and I havent had any issues with it either. The leather interior, heated seats, and built in GPS makes ride very comfortable. It also offers plenty of space for passengers to enjoy their ride. There is enough space for 5 to have plenty of room, including plenty of leg space for backseat passengers as well, which makes the LX perfect for long distance trips.

I am extremely disappointed in Lexus customer service. We have had 3 Lexus in the last 12 years, this will be my last experienced. My current lease ends in 3 weeks. I moved to Hawaii a year ago. Called Lexus last March 2015. Before making arrangements for my relocation, I had asked what did I need to do and could I move my car to Maui, what to do at the end of my lease, I was told nothing to be done, thank you for letting us know, just bring your car to Lexus Maui when your term is up.Called back this Last April 2016 so I can prepare to return my lease, was told to call Maui dealership to see if they want to take back my car because they are not obligated?! Only the dealership where we lease are obligated... Called Maui Lexus, was told to bring my car in, otherwise had to ship it to Lexus Oahu. Brought my car over to Maui Lexus, they dont want it because the return value is not enough for them to resell... Called Lexus Financial and now I am given a much different version from what I was told a year ago. My car cannot be returned to Hawaii. I was basically told, sorry if you were told otherwise, nothing we can do, we dont have proof of that conversation?! What an awful customer service that is! Lexus never again!!!

We leased a brand new Lexus LS460 and when the lease term had ended, we had a lot of credit balance left over and finally we just decided to purchase the vehicle since we hadnt driven it that much. We noticed that our Lexus LS460 also has a chrome rim and because of it, its losing air for unknown reasons. We replaced the tires several times and finally found out that the chrome rim has tendencies to lose air due to it being chip or being rotten with time especially from Texas heat. We went numerous time to the dealer but never got a proper answer. We were not sure if there was a nail or if it was because of the chrome wheel that caused the tire pressure to be that low. The service and parts are so expensive that it will be too difficult to maintain it. Secondly, we never received any kind of recall notices from the company although we lived same place for years.

Every statistic and fact out there indicates that service gives any company a competitive advantage, and the lack of it can be the demise of the business. When did money become first over the customer? When did customer service get so bad? I didnt expect this from Lexus. Especially since Lexus takes proud in their service and their name. I called customer service because I was told to by the service manager at my local dealership. Only with the intention of them helping me with a solution to my problem. My SD card slot cover is missing. Unfortunately for me Lexus doesnt sale this part individually. You have to buy a new stereo which cost $2389.00. After a few days I was told by my case manager that they find a way to help me and the dealership would be contacting me. A few minutes later she called back and said that she was told to advise me to go to a pick and pull and remove the part from a damaged car. I was truly upset and belittled at this point. So I asked for a Supervisor. The Supervisor called me back and welcomed me to the Lexus family and asked me how she could help. I explained to her what happened and she explained that the part wouldnt be covered under warranty. She called back and stated she talk to the service manager at the dealership and since I bought a used I was responsible for the missing part. Ok, thats exactly what you told me yesterday. I told her I wanted to know who advised me to go to pick and pull. She was more focused on my car being used then helping me. My car is still under warranty. Its still a Lexus what does it matter if its use? When I asked her for the service managers name she couldnt even tell me who she talked to. Which tells me she didnt look into anything. I called the dealership and the service manager said they would never recommend anyone to pick and pull. I truly believe that the service manager didnt his best to help me. I called the exclusive office to see if they could explain to me who advised me to go to pick and pull. Days later I finally got a callback. I was told that it wasnt nothing in the notes that stated that I was advised that. I asked if the calls are recorded if it could be pull for review. No call was recorded she said. How funny is that? So did I just make this all help?? Again no help!! The people that I talked to have Very Poor Customer service skills and are in need of a lot of training. I never got an apology for being told that the dealership would replace the missing part by mistake. Whats the point of having a customer service department if they cant help the customer but only make things worse. Customers want an easy experience. No hassle and no friction. Customers want to deal with knowledgeable professional people. Customers want a friendly experience. People want to be treated like people. After all, they are people – not account numbers. Use customers’ names whenever possible. Look for opportunities to build rapport and break the ice. Show that you care. That’s what friendly people (and businesses) do. Unfortunately you wont get this from Lexus.

Oil Sludge in RX300 2001. Currently just getting estimates of up to $5000 to repair the problem. When I call up dealers no one knows about this problem, but I see there have been settlements regarding this situation. It mentions Toyota has received 3400 complaints about this problem.

I own a 2008 Lexus IS 350. My navigation system went out after three and a half years and Lexus said that since I was over the three-year warranty period, they would not replace it. I would have to pay $1,900.00. I find this ridiculous and when I called the Lexus Client Service Assistance, they offered little help. How can you own a car for only three and a half years and have your navigation system screen not work and not have it covered by such an elite car company? I cannot use the touch screen at all and Lexus has still yet to contact me after my complaint.

This car (2007 Lexus GX470) has been a treasure to drive. It has never given me any problems. Only in for regular service. Only problem was just recently a minor crack in dashboard. Husband says doesn’t corner well.

I bought LEXUS LS 460 L 2011 in may 2011 new from Lexus dealer with trade my old RX hybrid 2008. My car break down within one year, Lexus took 18 days to fix it without charging any money from me and said it is under warranty. The same problem came last month including some issue in front end. I still have warranty, they keep my car for 2 weeks, then service advisor call me and told me that Lexus is not fixing the car because they said car has bed GAS, you speak Lexus and give me telephone number. I call Lexus, the lady who has my case said to me that because you using this car as a limousine that is why we decline your warranty. I told the lady that this car and also previous car I was using was limousine and dealer knows because they get me the limousine plate number. Then she said call your insurance. They will cover your car. I call insurance company, they said we only cover body damage, not mechanical problem, then I call Lexus lady again now she said we decline your warranty because you got bed gas, now you go to gas station and sue them, we are not fixing your car.You know why she said that, because they fixed my front end and change one of front air shock and Actuators absorb that is why she cannot denied anymore about warranty. Now I am in problem calling Lexus but not getting any response from them. Please, I request consumer affairs and Lexus head office to take some action, this is very expensive car I bought over $90,000.00 including tax and finance. Thanks.

Do Not Buy a Lexus with Parchment Leather. Color in our ES 350 seat bolster was gone at 23K miles, picture should be attached. Yet color in our older RX 350 is still perfect at 73K miles. The ES 350 is under factory warranty. Contacted both the selling dealership and Corporate Customer Service, and they basically Take a hike. Been Lexus customers since 1993, but that has now ended.

I am wondering how Lexus rates so high for quality and service. I have purchased a 2013 Lexus ES 300h fully loaded and have been very disappointed. I respect JD Power’s results and this is why I picked the Lexus ES as it is highly recommend. The Mark Levinson system is the worst I have ever heard as a premium system. The response from Lexus has been terrible or lack of. I have driven luxury vehicles for the past 25 years, and Lexus has been the worst customer service I have ever encountered and cannot understand how Lexus is so highly rated. I am not the only person who feels this way. After my situation, I started to go online and found many other people with the same concern. I think when a company rates other corporations, it should look at websites, forums and related blogs to get sense of customer satisfaction. I have contacted Lexus every other day for three weeks before I received a reply from someone. I think when you look at the price of the Lexus ES, Lexus really cheap out, claiming heated wood steering wheel - none of the wood is heated, ventilated front seats that do not work very well, no sunglass holder, no compass on the mirror if you upgrade to a GPS, and very poor voice commands on the GPS system. The vehicle feels very cheap; when you close the door, you can hear it is hollow. My vehicle is 6 weeks old and I have had the amp and subwoofer replaced as it blew, and a door speaker and the system still sound terrible. Lexus just band aids the issue and is not fixing it. My fear is if Lexus cannot remedy a stereo issue, what will happen when it is a really big issue?

I have owned about 7 cars in my lifetime...3 of them were Lexus. They drive so well. They make you have a great day as you are driving it even when things are not going so well that day. It is my car of choice. I think everyone should have the experience to own a Lexus. If I could give my family one gift during my lifetime, they all would get a Lexus because I think it is a great car. There is no car like it.

When you mention the name Lexus you typically think quality. After all, this is not an inexpensive car! Well, the dashboards in several of their models crack (sometimes, all the way across). Their answers: your car has been left out in the sun too often for too long. Well, I would imagine that most people who own Lexus typically keep them garaged. So, why is it that other brand cars (years old, and left out in the sun) do not crack?? The other issue on some of the newer and more expensive models is that the panels (which are made of a synthetic, plastic-like material) get very sticky to the touch. Lexus answer: they were not made for our hot and humid weather that we have here in the South. Youd think they dont have engineers that test their products?? Or, do they just sell their product in cooler climates?

2017 RX450H been horrible since car- and horrible service dept- nothing like my 2007 Rx400H - vehicle quality and service is apparently no longer a priority to the Lexus company or their service departments. Windshield wiper sensor has never worked properly-- took them 2 yrs to figure out that sometimes the windshield protectant affects it... And then a month after this fix I have a interior leak coming from dash -- they claim from a spider??? Hmmm..? And spiders not covered under warranty... Im left with a stinky car and a $700. Fix. Gas door sometimes does not open. It takes 2 people to hold the button on pry the door open. They are in the process of rescale/fix... Really? And this is a very expensive luxury car??? LEXUS REMOTE START is a piece of junk and they will lie and tell you its the only way to start your car- $8.00 month. You canstart from the fob... Click Lock twice and in third-time long press lock button for more than 3 seconds. The indicators will start blinking and the SUV will start. Thats when I realized if they will lie about that they will lie about anything... No longer the company they had been. As soon as I pick up the pile of junk from the repair shop Im trading it in.

The Lexus 350 is beautiful, dependable, comfortable and classy. Although, it may be a little more pricey than many competitors, it is well worth it. I will choose another Lexus when I decide to trade.

2007 Touch Screen on my IS 250 Lexus - On Feb 17, I had my Map Quest updated while my car was in for the 140,000 miles service. I noticed the Map Quest remained on the touch screen at all times where before it did not. The week of the 10 of March, the Touch Screen stopped working. I returned the car to the dealership on March 20 and received a call that it would take $3,100 to repair the touch screen. Also it was going to take 2 days to get the screen in to replace the old one. I have also contacted Lexus Headquarters in CA to see what they can do. I purchased this car New from Lexus In VA (what a Nightmare of a dealership); therefore, I begin going to one in Maryland which I was hoped would not be just after money/buy a new car. Well they are turning out to be the SAME. UNACCEPTABLE, I am not giving them this amount of money because I have given Lexus too much money. So one please let me know what backyard or shade-tree dealer who can fix the touch screen.

Overall, our Lexus has performed very well. But, I do have a few minor complaints. First, the paint on the Lexus is very soft and chips easily. The dealer told me that was because of EPA paint requirements. Funny, my Ford which has more abusive use than the Lexus doesnt have paint chipping. I found out too late that there is a clear coat they could have installed over the front to protect the paint. But then, why should I have to pay extra to keep their paint from chipping. Second, very early on, I noticed a minor clicking sound in the engine. Sounded like a lifter on an older car, but only when its cold. I took it in and they kept it overnight but couldnt hear it. Over the years, its become quite a bit louder and when the engine is cold it sounds like a diesel. I just turned over 100,000 miles on the car and other than brakes and tires, its been painless.

Im dissatisfied by the lack of concern from Lexus for the issue Im having with a 6yr old vehicle. A Lexus dealership advised that my vehicle needs a new transmission and again the car is only 6yrs old. I spoke with a case manager who said there was nothing she could do about it. I asked to escalate the complaint and was told management had already made the decision. I asked to speak to someone in management and was told management doesnt speak to customers. What horrible customer service from Lexus if this is indeed true. I will never purchase another Lexus and cant wait to get rid of this car. I will also make sure those close to me do not have to deal with the same amount of frustration and advised them to not waste their money on a Lexus because they dont care about their customers. Former Lexus Driver.

I purchased a 2016 Lexus ES350 in May 2016. For the first year Lexus offers a one year complimentary subscription to their Enform Safety Connect and Service Connect features. The Service Connect feature is supposed to provide maintenance alerts and the health of your vehicle through a Vehicle Health Report available by e-mail or by viewing the Health Report on the Lexus Drivers Website.The Service Connect feature has never worked from the day I picked up the car. Since May I have called Lexus Corporate 5 times about this issue and contacted the Lexus dealership twice but I get no satisfactory answers. No one can tell me what the problem is nor can they resolve the issue. Frankly I have given up on getting this issue resolved. Lexus wants $164.89 for a one year subscription for the Safety and Service Connect package. I have, therefore, decided not to renew the subscription when my one year complimentary subscription ends. Lexus has the audacity to charge $164.89 for a service where one the components of the subscription they cannot provide.I have had other issues that I have called Lexus Corporate about. I used their Built IT tool and I relied on information on their website when I configured my ES350. However, when I went to the dealership to order the car I found that some of the information was wrong and the car could not be ordered in the configuration per their Build It tool. In addition, when I took delivery of the car I found that the interior of the car was not what was shown per the Build It tool. When I complained to Lexus Corporate about it I was told Lexus was not responsible for any incorrect information on their website and if I relied on that information then that was my problem. This was my first Lexus and it will be my last. The Customer Service is simply not what one expects from a high end car company. I have had Mercedes cars in the past and if I had an issue they promptly took care of it. Lexus does not seem to care about their customers.

When I signed contract for the model CT200H FSport and they give a good deals for flood stock. Cant choose own color then they wait until out of the cooling time. Then they call you say have to wait 3 week for the order then that means no stock why can choose color. I go back and they tell me car will be there on Wednesday so i still can have my car yet (order on end of October). So can I get back my money and cancel my order?

Lexus was a recommendation from someone I know and from third-party reviews (e.g., Consumer Reports, Edmunds). My experience/relationship with salesperson and customer service was good. I prefer this brand/model for connectivity technology (e.g., smartphone, tablet, media), good acceleration/engine performance, seating capacity, residual/resale value, hybrid, diesel-fueled and electric powertrain options, interior roominess and minivan options. Also, quality / workmanship / AWD (All Wheel Drive) / off road capability / handling / warranty options / value for the money / price / maintenance / operating expenses / SUV / crossover options / durability / reputation of the brand / model.

I had an oil leak under my 2003 Lexus GX 470. I was told it was from the transfer case and electronic actuator. The cost to repair would be $2,000 because it required 20 hours of labor to replace a seal. I told them to forget it. I went on the Internet and found similar problems other owners were having--same type of $2,000 charge.I found one person who said that he did the repair himself, described the procedure and took pictures. It was a simple O-ring replacement in the electronic actuator. I crawled under my car, took my own pictures and compared them to his pictures. The leak looked similar. I took the instructions and pictures to a local repair shop, not Lexus.I went over the information with the owner and he said it looks pretty simple. He put my car on a lift, raised it, removed 3 bolts and slid off the actuator. The O-ring was bad. Lexus did not have an O-ring in stock but Toyota did, which was the same part number. The O-ring was $5.00. Lexus was probably charging $20.00. He replaced the O-ring and reinstalled the actuator in less than one hour.This $2,000, 20-hour labor job took one hour and cost me just $85.85. Now, that makes me feel good but very angry at the same time, knowing how I could have been ripped off. I just want to let the public know that you should do some investigation on the Internet before making a high dollar commitment. You might find an answer that will save you thousands of dollars.

My Lexus RX 450h is a 2010 model and now has over 263000 miles and is still going strong. I live in the Midwest and do have the opportunity to keep the car in a garage but it still looks great. Mileage has run 24 to 30 mpg depending on the season and my lead foot. I often refer to it as the most comfortable room in my house.

I have a 10-year-old 2002 RX 300. The 3-button key casing broke and I need a replacement. I called the Englewood, NJ Lexus dealer and the Parts Dept. said I must come down with proof of ID and ownership (which is perfectly acceptable) and the Master Key, plus it takes 2 days to get the key and costs $260. If I dont have the Master Key, then there is no replacement! This is utterly wrong on several levels, but the main complaint is that, $260 for a key with a simple electronic code seems over-the-top for people who desperately need a key for their car. Half that cost would be considered high, but $260!?

My engine was strangely replaced by Lexus for an unknown reason. When I called and asked why they would not give me an answer, its only warranty from nine years to the day the car was made. When I brought the car broke down from a misfire. They told me it was carbon buildup on the engine. Three years after, I had a letter in the mail stating if my car misfired they would replace the engine up to nine years from the day the car was made by the factory so I got a new engine. I called Lexus, the corporation and they would not tell me why these cars needed a new engine. The engine warranty on it was only one year on the new engine...I would have like to known why such a major engine problem and the car was never recalled. Also another problem was the power steering locked up while driving. If I had been on a highway doing 70 that would have been quite scary I would think. Sounds like another recall should have been made there. I have read many complaints for that problem.... And lastly my melting door panels, what a mess! Started pretty much early on looks terrible ... I had dashboard fixed cause Lexus ruined it when installing a new radio. Good thing cause if it were like the door panels it would be a disaster.

I am on my third IS Model Lexus and like the product. Unfortunately I have found my new 2016 IS 300 AWD stalls or feels like fuel starvation when I sometimes go to make a turn either right or left at low speeds or intersections. It becomes very concerning when you are turning into traffic or across traffic and it feels like you will not make it across the intersections. The yellow flashing engine light comes on but I have notified the dealership 3 times (at Service Intervals) and no fault can be found. Has anyone else experienced similar challenges with their Lexus IS 300 AWD too?

17 years and no problems. 145,00 miles and only regular services, still going to drive it for another couple of years, at least until the house is paid off. 1999 rx300 and it still in style, and it still drives like new.

This has been the worst car I have ever purchased. When I first got it, the rear view mirror started turning dark and the stuff inside started turning black and now its horrible. Years later, the Dashboard and the door panels started getting sticky and anytime you touched them they got black stuff on your finger and would scratch the panels. The dash is so shiny that when you drive in the day you cant even see out the window because of the glare. Now the navigation system doesnt work and it operates the ac, radio, navigation and everything else about the car. I took it to the dealership and they wouldnt touch the nag because the dashboard would fall apart and they dont want to be responsible. They said this happens to everyone that comes in. I called lexus and they cant do anything for me because there hasnt been any complaints filed (what the rep tells me) yet all over the internet thats all you read. Its a shame, my wife want to trade her car in for a new lexus, but there is no way, especially when they wont even help us.

Earlier this year I noticed that my dashboard was sticky to the touch (melting) and the control buttons on my steering wheel were peeling off. After a quick Google search I found a recall on the 2007-2008 Lexus 350 dash and thousands experiencing the issue with peeling controls. When I brought my car in, the dealer said the dashboard recall had just expired and Id need to get approval to fix it along with the peeling controls. Lexus corporate REFUSED to fix their known manufacture errors. Funny, I was planning on buying another Lexus, but Ill spend my hard earned $ with a brand who truly values customers and fixes issues when they are at fault. Lexus claim to quality is bogus!

I’m pretty bummed my Lexus RX 350. I bought it at Lexus of Naperville in 2013. It has 54,000 miles now and needs a new engine. It blew a head gasket with no warning, It’s out of warranty and Lexus corporate office denied any assistance. $10,000 worth of work??? I’ve keep up with the maintenance. Had 1 oil change outside of Lexus because their mechanics were on strike. Sorry for the long text. Needed to vent to someone. I’ll have to get it fixed but I’m no longer a Lexus fan. The only good thing is the service Manager Mike really did his best to help???

Updated on 09/04/2019: Lexus has refused responsibility for the poor design of the 10 speaker sound system in this vehicle. No fix. In a arbitration hearing an arbitrator referenced that the design of the sound system is such that it will not operate property (two regular speakers in the back cabin are simply overwhelmed and stated that this is how Lexus designed the speakers) but still denied claim - what a joke and a waste of time. My last Lexus!!!Original review: Rear speakers are worthless. Will only work if you fade completely to the rear (no sound then from front) and increase volume to at least 45 level. Lexus will not respond other than to say that is normal for this model - a manufacturing problem. Class action?

I have been a loyal customer of Lexus for over 25 years and, generally, very happy with the cars; however, most of them I traded/sold before they were 5 years old. My current car is 2010 Lexus 450H that has less than 75,000 miles and was purchased less than 6 years ago. As usual, I am up-to-date with the maintenance schedule on the car and the maintenance is always performed at the service department of the dealership. A few days back, while driving, I noticed the hazard sign turned suddenly on and check hybrid system was flashing. Among the things that I noticed were the failure of cars cruise control and the SOS light turning red.I immediately took the car to the dealership service department, who diagnosed it as the failure of the airbag ECU. The replacement cost me $995.42. My service consultant at the dealership is a very nice gentleman, who said that there was no specific maintenance for the unit. That suggested to me that the unit on the car was defective and Lexus should be replacing it free of charge, but they did not. I have heard that computer malfunctions are not uncommon on the cars made by Toyota Motors. I am so disillusioned with Lexus that I have decided to take my business elsewhere and never buy another Lexus and, hopefully, convince my friends to do the same.

I have contacted the Lexus service and and went to the service departments in person. They all didnt accept the car. I dont get it. I had the car checked before I shipped it from the States and I did make a complaint about the engine shaking to the service department when I was in New York, Manhattan service center. I had the car checked and the service department told me everything was fine. Now the car is dangerous to drive, engine light is on and the traction light is on. I went to a mechanic here and he said that some cylinders needed to be replaced. Other than that, my drivers side drive shaft needs to be replaced due to the rubber that is wearing off and some kind of liquid is coming out of it, which cost a lot of money and I went to the dealership and they told me that they couldnt even order the parts for me because they would never come. The car has two recalls that needs to be done. The gas pedal keeps getting stuck to the carpet and something that has to do with the fuel, and Lexus is putting my life at risk because I got the car from the States. I really do not understand. The car is still a Lexus and still belongs to Lexus. Im demanding the repair to be done by Lexus company at least from Japan. If you would at least send me an email to someone I can speak to in Japan, I would really appreciate it. The car only has about 9000 miles which is considered still new. Ive asked the Lexus here in Saudi Arabia to at least check the car from the computer to see what the problem is. They refused and told me the codes wouldnt come up because its an American spec car which is really just an excuse because Im 100% sure that it will read all the codes. Please direct me to someones email, just someone who could help me. I moved to Saudi Arabia and had to ship my car because of my work and was transferred here. Im seriously going to look up legal actions against Lexus!

I own a 2007 Lexus RX350 that was purchased in 2008. It has been a very reliable car with few mechanical issues over the last 11 years. In the last year, my dashboard began to crack and now is split in several places. I contacted my Lexus dealer who negated to even inform me there was a national recall on the dash itself. I had taken my vehicle in for routine service during that recall envelope and not one thing was mentioned! Park Place Lexus/DFW area practically blew off my concerns off and told me to call the Lexus 800 number. I was subsequently told the recall period had expired and their attitude stemmed around them informing me it was MY responsibility to check for recalls. What??? Now my paint is fading/peeling even though my car is perpetually garaged and I work overseas 18 days/month. It only has 67k miles! I really loved my Lexus but my experience with my dealer and Lexus HQ has all but convinced me its time to go with another brand. Lexus... youve lost my business!!! Buyers... Consider yourself warned!

Lexus offers a lot of advanced technology and great interior as well as safety for the whole family. The appearance is very up to date and very flashy. It would fit anyones style and it can also be customized to fit the drivers style. There are also many options available to pick from. More great affordable options than other vehicles would have or offer. Plus passenger capacity is great and outstanding. Also very trustworthy and stands behind their words and promises to their customers and company. I would highly recommend this vehicle to anyone looking for a great car.

Overall, Lexus RX 450H 2013 is a great car. Ergonomics, not so much. Real lack of storage in front seat - not even a place to store sunglasses! But about seven places to put your water bottle. Awful design for convenience. Also, rear seats dont fold flat. Cmon, would it be that hard to do? Gas mileage is so-so, at around 24 high-test. A Santa Fe would do better.

Lexus is the best on the market. If you want a brand that is top notch, this would be the purchase of your dreams. The variety of this car comes with multiple colors and different accessories in the different designs it has to offer its most valued loyal customers. The appearance is brilliant in each different car design. It has amazing functions and capabilities in the different types of vehicles youre looking for and the features are like no other youve seen before. It has various upgrades from design, to accessories, built in DVD, compass, four wheel drive. It can function in all seasons with one tire year round. Passenger capacity holds up to 6 people. If you want less passengers and more room, it has an electronic capability to fold a back seat into the floor for more personal room. It is beyond a five star company and I would recommend this to anyone looking for a resilient version of the car.

I bought a Lexus IS 250 then being Active Duty Military I got notice I had to deploy just a couple short months after I bought it. My manufacturer’s warranty expired while I was Deployed. There was a bulletin put out about a known problem to fix under warranty vehicles for condensation in the driver’s side headlight. I get back and come up due for an annual state inspection and the car fails due to the condensation. Lexus refuses to Good Will fix the headlight even though the warranty expired during my deployment.I have low mileage only 37,000 miles on the car and they still wouldn’t consider that. I pleaded that they be sensitive to the fact I can control if I’m deployed and the warranty expired while I was gone. Now I’m expected to pay full price over 2 grand for a known condensation issue with a headlight. I expected better from this company. They care nothing for Military. Most businesses are far more accommodating. I’ll gladly trade in my Lexus at Honda.

At 80,000 miles my car just all of a sudden went into safety mode also known as limp mode. Three lights flashed on my dash and I could not go over 35 mph. My Lexus dealer is 3 hours away. I called them they told me to drive to my local Toyota dealer which I did. They told me that my secondary fuel was broken and the cost was $2300. They see this all the time I was told. The Tundra truck has the same issue and Toyota extended the warranty from 50,000 miles to 150,000 miles. Lexus has not extended their warranty. (I was told because it was a LUXURY vehicle and the owners normally dont keep the cars long unlike Tundra owners whom keep the vehicle for a long time.) I submitted a claim to Lexus and I was called and told my claim was rejected. I was told they are still using these same engines in both models as of today! When I pulled out of my neighborhood going into the median cutting thru 55 mile an hour traffic, I expected my vehicle to have the pick up it normally had. When I went to pull it, I had NO power. I could have been T-boned very easy and not here to tell why I had no pick up. Lucky for me the traffic was very thin that day. I feel this issue is a MAJOR safety issue and needs to be addressed. This is my first and last LEXUS vehicle. I will never buy another!!!

There was an awesome variety of cars to choose from and it made my decision that much harder because they were all so nice. All equipped car with a nice look. Make you feel like a brand new person. The interior was just as amazing. Much nicer than most cars in todays market. The roomy interior and design allows for you to add your own little touch and personalization. When you can fit more than 4 people on a car, thats what you call awesome. Good enough for larger car pools, if you have several children, or just to take a large family on vacation. My needs were fully met.

My headlight has condensation in it which is a very common problem for Lexus headlights. I called. They want 400 to look at it and over 2,000 for a headlight. How come this issue is not a recall is beyond me. You expect to have a safe and reliable car. But the lights just turn off out of nowhere. I have been pulled over 2 times. Not only do I endanger myself and my kids but other peoples lives too. And you think they would try to help you but no. I was so much happier with my Honda Accord - way better car and way cheap. Never again will I buy a Lexus again. Never!!! Worst customer service ever. And thats just the beginning, so no they do not keep their customers happy at all. I called the corporate and the woman I spoke with was just rude. I should have gotten her name, but I was just so mad. This is just ridiculous.

Lexus has different types of cars and models. They each have certain aspects that make them differ from other models. The range of prices between models is reasonable. My car is a fresh new model and it does not look like older models. Its spacious inside the car and everything is easily accessible. Their buttons are not too complex. Theres not much upgrade car room but buttons are easy. It has camera bluetooth and wifi calling phone setting but nothing much more. The space is big but the seats are not comfortable. Its hard leather and it is not cushioned much.