My daughter was in an accident 2/6/2013. She was hit on the front driver side twice. The airbags did not deploy. I bought my car in 2010 and I havent had any problems with it. I want to know why the bags did not deploy? Is there any recourse? Do you sue the Kia Motor Dealers? As of right now, I dont know if my car is totaled or not. What do you do when the car you are driving does not operate properly? My daughter is 8 1/2 months pregnant. This could have been really serious for her. She was hurt on her left side only where she was wearing her seat belt.

I am an owner of Kia Rio 1,3/2004 and I am generally satisfied with it. There is only one problem. I must buy a new car key nearly every year. Car key is a wear off - grind in keyhole. This occurs because the key is made of brass and keyholes of steel. Service men know this, but they are powerless to solve this problem because every new elementary key is made of brass instead of steel.

I purchased a Kia 2004 Sorento from a local Kia dealer. About 2 years before the warranty was up (I bought it used from them and they only gave me the remaining 1st 5 year warranty), the car started making loud noises from the transmission/transfer case area. Then, while driving on the highway, the wheel basically locked up. I contacted the dealer, took it in, and they replaced a few parts but did not find out what was actually going on. After getting the car back, about 2 weeks later, it started again so I took it in again to them. They changed the oil in the front and told me to drive some more. Then 30 days before my warranty was up, it acted up again, and I took it in and they did nothing but check the oil again. So, almost 2 months later (30 days give or take after the warranty was up), my transfer case went out. I blew a seal and almost totally destroyed it. I took it back to Kia in Liberty Lake, WA and they told me that they would not cover it because it was not the main reason I kept bringing it in for. After researching, I found that this seemed to be a known issue with them and if their shop would have taken the time to check everything, they could have saved all those visits and unnecessary repairs. So, they wanted just under $5,000 to replace the transfer case. Well, I owed only $8,000, so to me, this was not right. I had to search around for a used transfer case because I had Torque on Demand version which was very hard to locate. I found a used one and had it replaced and only after 1 year later, the same exact thing occurred. Now that Ive had this car for a while and it is older, I have found so many people with the same issue but Kia refuses to do anything. You cannot tell me they do not know that this is a major issue. When the first time the wheel locked up, I was in major traffic and on the 2nd time, I was still in traffic but was lucky no one was behind me. I do not understand why/how KIA is not being made to replace these. Oh, and the manager at the service center put in his system that I refused service so that kept me from getting help from the dealer or corporation. Wow! Yes, I refused service on a lemon car.

Hi there, I have a Kia Rondo 2014 LX 4cl. that has only 13000km. My fuel consumption is enormous, I cant go under 14,8 l/100km in the city! There is a problem here. Does anyone has the same problem as I do? I think Kia is cheating on us, as they say the average consumption in the city should be around 10.5l/100km. Im definitely very angry. Kia has been condemned before for false information about the fuel consumption on other models. So can anyone with a Kia Rondo 2014 and the same problem contact me? By the way, this ridiculously high consumption is also true in the summer.

The buying process of my 2016 Kia Sorento was great! I bought at Ourisman Kia of Chantilly in VA. I bought a brand new vehicle despite the fact that I absolutely LOVED my paid off 2002 Chevy Tahoe. It was giving me a lot of maintenance issues so I hesitantly said Ill buy new and save on repairs. All was great up until 5 months of having the car. It shut off on me twice out of nowhere. Both at red lights. I took it in for the scheduled oil change and so that this issue could be taken care of as well. The first response was We cant seem to find the issue. Would you like to take it home or leave it. Well of course I chose to leave it. A week went by no word other than they had to wait to get something back from Kia. After a month of being in a rental the matter was resolved. They had to replace the intake manifold (yes on a brand new car). 8 months later the car was acting up again. It would not accelerate and made a terrible noise along with rough idling. I took it in twice both times the dealer could not duplicate the problem so they couldnt do anything and I had to pick up or be charged for the loaner. All oil changes had been up to date via this same service shop. The car failed on me again a third time, I had it towed and after emails and text to the GM and service manager they were able to duplicate the issue. The ECM was then replaced (the car is a little over a yr at this point). I stressed again and again that I did not feel safe in this car. I am a single mother of 4 and work my butt off for a reliable vehicle and this vehicle was not it! I questioned if I had not been sold a lemon and that issue needed to be addressed. However both the GM and SM assured all was well now. I went on a 3 wk road trip right after this last visit at the end of June. Thankfully I made it problem free on my trip. But on my way home from NC on 7/24 the car overheated with no warning indications whatsoever. I was able to pull over to the shoulder before it just cut off on me. It was towed yet again (not even a month later) to the nearest dealer in NC. They have no idea why it overheated. Why so much work has needed to be done to such a new vehicle and informed me that the motor will probably need to be replaced. WHAT!!! I am so sick of this car and the dealer not caring at all that it was faulty from the start. I will be taking this up with an attorney and recommend not to buy KIA. I have been covered by its good warranty yes but that doesnt cover the safety of my kids or I. As far as the mechanics of the vehicle and the customer service when problem arise this purchase was not worth it!!

We have a 2014 Kia Soul, now has 104,182 miles on it. Took the vehicle for an oil change on 3/21/18 and advised the shop that the vehicle had been going out in the midst of driving. They kept it for a couple of days and $100.19 later, we were told we needed a new engine, but they had new cars on sale! (That! is sarcasm.) They didnt tell us why, and quoted the new engine to be $5100+ tax. The car sat in my driveway for about a week as my husband and I debated, should we get a new car? Or get a loan to pay for a new engine? But then, if we get the new engine, what if that triggers something else to go wrong? Called Customer Affairs, created a case, took the car back to the dealership, who has ONLY been the ones to handle our vehicle, for oil changes only, as we have never had any issues.Kept the car for TWO WEEKS, never heard a word, had to call, then we got the runaround, and was told that we were denied any help from the DPSM. We escalated the case, and had to call back the next day to be told all they could do is offer $1500 off of a $6800+ engine. Mind you, we were originally quoted $5100+tax. Not only am I livid, I am out a vehicle, and have been for a month now, Ive had to put wear and tear on my other vehicle while my husband and I share it, and now have to find a way out of this KIA SOUL problem.

If youre thinking of buying a Stinger...DONT! Multiple defects, 4 recalls ALREADY, rust coming through paint and chrome. All around bad decision when I bought this car. Save the hassle, save your money and buy a different brand of car. Managers and service department cannot seem to communicate so Im hiring an attorney to get my money back for this overpriced piece of metal. Paint job really sucks. I have cracked paint from front windshield to back windshield and was told not to wash the car! Are you kidding me? Most expensive car Ive ever owned and I cant even wash it?! Im so done! I want my money back!

I bought a car at Car Pros Kia. They never notified me that the car had a recall until I went for my first inspection after 3 months!!! I found out that the car that I bought was a DEMO and they never told me that. They sold it as a new car. I was so stressed out that I did not even see the miles that the car had on until the next day. I took a picture of it -- 75 miles that I did not drive!!! They wrote on my contract 8 miles!!! I trusted them and they took advantage of me. The warranty that I bought was supposed to take care of everything as the lady said from top to bottom, everything and anything and it is not true. My 3rd inspection, I will have to pay more than $400. On top of everything, they are rude. No courtesy at all. I called a sales manager called Rodrigo and he kept repeating that he was busy just because I said that I need to talk to him and he hang up on me!!! The only person that has my respect over there is the driver that took me to IKEA. Getting an attorney!

Nov. to next Jan. is a good time for car buying, since automakers will put more incentive/rebates on new cars. But not every brand is honest with customers. In particular, as a recent buyer with PAINFUL experience, I recommend: stay away from KIA, if you look for non-cheating rebates. This is based on my painful car buying experience from KIA (it is not dealers issue, but just KIAs issue). To summarize the experience, I felt I was unfairly treated, discriminated or even insulted by KIA, who in the end took away rebate written in the car contract that I signed 3 weeks ago. Basically, the car I have already put >500 miles, But then KIA told me that I am suddenly not qualified for their rebate and I should come back to pay more). My detailed story was below. (I will post this to major auto websites to help buyers avoid painful experience of mine. Any question, please email me at **).I signed the contract and obtained a new KIA Niro 2017 on 11/24/2017 (Black Friday), attracted by low price with KIA rebate. I am a recent grad, with diploma dated on 09/2016, during that time I was with my F1 student visa (this matters). After graduation, I obtained EAD (employment authorization card granted by US government) and worked in the same university I studied. Basically, I have a work permit to be employed and my contract is annually signed due to nature of research task. ( this matters for KIA). My credit score ~790, with annual salary > 70K. With those info. I was qualified for KIA rebate (1000 dollar) and final price of the car is around 24K, checked by KIA and KIA dealer before we signed contract. I put 10K as down payment, leaving 14K as 4-years auto loan with KIA per rebates policy.I thought everything should work as the signed contract. However, from Dec. 4 the dealer contacted me for my visa and EAD, per KIAs requirement. I feel strange but I try to work with them so I send out my F1 visa and current EAD (C09 category) that my employer has on file. I even emailed my position/annual pay from HR, and leave contact of my employer HR so that they can verify files. Now KIA finance begins to send ridiculous statements like: Contract Returned (Unable to accept Employment Auth Card, Must have Visa) 1. Visa submitted expired 10.03.2014 - Not valid... acceptable visas H-1B, H-1B1, L-1, TN, O1, E1, E2, E3 2. We will need employer letter stating they will request reinstatement due to applicants Visa expired 10/3/2014.There are two hidden rules or tricks from KIA that they can not give me rebate: KIA does not accept my Employment Auth Card (EAD). They keep looking at my expired F1-visa but ignore my current EAD. They want me to have a visa in THEIR list, which is only a small portion of valid EAD from the US governments. (https://save.uscis.gov/web/media/resourcesContents/EAD_Code_Table.pdf). I wonder, if US government grants me EAD for work and I indeed got employed with a good salary (70K annually for 14K loan in 4 years), then Kias policy is a discrimination. Moreover, Kia is also ignorant, as visa does not mean you could work legally (like F-1 ), instead EAD is standard work permit. I and my employer felt very sad when KIA keep asking us valid visa and ignore my EAD.KIA could not finance with me under 4 years, as my current employer only sign a one-year contact. I need to have a employment with a 4-year contract from CURRENT employer AND 4-year valid visa (they do not say EAD). This is truly ridiculous. If 4-year finance requires: 4-year employment contract with the same current company, who can be qualified, given the uncertainty of many jobs? Dealer and I tried to satisfy this unfair KIAs requirement. After talking with KIA (from dealer), one way for me is to bug my HR +boss to write a letter stating that: they have a good intention to hire me for 4 years.I did that and my HR finally agreed to work on this. However, I was later told that even with the letter I still can not have the rebate, because my EAD (KIA always asked visa) was unaccepted, and I need to reinstate a 4-year valid visa in KIAs list by me or my employer. I felt truly insulted as KIA implied that they did not consider my employment as normal or even legal. My HR felt very unhappy, and asked me to leave KIA, why not choose other brand, like HONDA?. Unfortunately, I did not have choice since I drove the car for 3 weeks, returning the car will be very unfair/impossible to dealer. In the meantime, I tried to get KIA finance contact and talked to them directly. From the dealer, I got number and called KIA finance: 1866-337-5632. After reporting my case number: **, I was told that KIA finance would not talk with me directly, and they asked me to contact dealer. They just ignore my request.In the end, I and dealer have to take care about the extra money due to the loss of KIA rebate. I, dealer, even my employer, all harmed and felt this is unfair from KIA. I feel I am discriminated or insulted from the whole process. KIAs hidden rules on the rebate was a cheating and dishonest trick on customer or even KIA dealership. If one seeks honest rebate/incentive, stay away from KIA, and look at other brands (there are so many). If you insist on KIA, think about their two after-contract hidden rules/traps (that is after your employment/salary + credit score satisfies and contracted was signed) that I encountered: 4-year finance? OK, then do you have proof of 4-years of employment from your current job? Working on visa/EAD? OK, do you have current 4-year valid visa (not EAD) that must be in KIAs list? Other conditions (waiting to see other customers posting...)? Feel free to forward my experience to other potential autobuyers so that they do not have to experience I experienced.

I was told the front bumper was replaced before I bought pre-owned. Within a month the paint bubbled and peeled. Bolts were not put in and I am now being told I ran over something and that is why the bolts are missing. I took it back when something rattled and fell off and was shown that a piece of the bottom panel was ripped off. This happened on the freeway after the rattling started about three miles before. I told them they did not replace the bolts when they took the bumper off to paint. They insist I ran over something but only the bolts on both sides are missing. I noticed the front bumper stuck out in spots after I bought it so I know that it was never bolted properly from the beginning.They are saying that if I dont pay to replace the bottom panels they will not allow my warranty if something breaks and the paint is now peeling and bubbling AGAIN. I am going to contact KIA customer service and if it is not fixed I will seek advice from an attorney.

It makes me sick to watch the sandman Kia commercial. My young daughters watched that. What is wrong with you people? It’s so degrading for women. Cant our children watch television without being bombarded by sex? Geez, its about a car, not about sex. It makes me sick. What have you become, numb to morals. Im the Virgin Mary, but we have to start drawing the line somewhere. I will never buy a Kia now, just for the fact of the commercial. I will do everything in my power to talk people out of supporting any company that does that.

Never buy a Kia!! And if you do expect no help from them on recall parts, Ive spoken to at least 10 people!! Half say one thing. Half say another!! Especially their specialist Jamie, he was horrible, mean in Jan almost!!! Ive been walking for three weeks and cant reach anyone at the dealer. Thats three hours away from me!!!! He acted as if he is the one whos been.

I purchased my Kia Soul in 2015 at Kia Of Asheville in February of 2015. I havent had any problems until this morning. I was coming back from vacation & I was an hour away from home. While going up a mountain, all of a sudden my clutch started shifting on its own without me even putting the clutch in (The engine light didnt come on either) then there was a strong burning rubber smell in the car so I pulled over turned off my car & turn the hazard lights on and called my mother-in-law. A few minutes into our conversation my hazard lights died and I could not start the car. I called Kia roadside assistance and they came and picked me up and took me to the Kia dealership where I purchased my vehicle in 2015.I have been driving manual transmissions for more than 20 years, my last vehicle the clutch lasted almost 6 years before needing replaced. I have never had my clutch and battery go out at the same time. Kia of Asheville is saying that its not covered under Warranty but they need to get into the transmission to know for sure which will cost more money! They called me back with a worse scenario cost of $1500 unless its caused by something under the warranty. But Why would I buy a battery from Kia if this one only lasted a little over two years? And what about the clutch!? Theres only 50,000 miles on my car & my clutch should of lasted at least 100,000. I know a clutch is a wearable part but its strange that the battery and clutch went out at the same time because theyre two separate entities.I think theres something else going on and Im afraid Kia is going to say the Warranty is not going to cover this. Has anyone else had this problem? Im reading all the horror stories about Kia and its got me convinced that I wont buy another Kia. I found out Kia & Honda have a lawsuit against them for the type of wiring they use. Did I make a mistake in buying my car?

So we purchased our Kia Optima Hybrid in 2016. We thought it will be more economical because it would save us money on gas. Well it did but a few months ago our battery died, had to replace that $400!!! Then the Hydraulic Unit had to be replaced spending a good total of $4000 with parts and labor. Now the car is back at the dealer. This time the engine got messed up... We have been given an estimate of $9000 to fix. The warranty we purchased from the dealership only covers $7000 so the rest we have to pay out of pocket... Like WTH. Why? We have been using a rental during this time and still no solution. I swear never again. If youre a 1st owner of the car you might have better luck in getting the car fixed with no issues - unfortunately for us we are second owners so we are screwed. SO DISAPPOINTED.

I bought my in July 2018. Have taken the car to the Kia dealerships 6 times and to no avail. They will not fix the car because they say on the computer that they hook it up to cannot find anything wrong. The weekend that I bought it I immediately called them to let them know what was happening. When you put the car on ECO after 10 miles it starts to move to the 3/4 mark on the gauge, there is a ton of white smoke out of the exhaust and smells of gas, also the sticker on the car says 24/28/36. I get 13 miles to the gallon in town and Lexington, Ky is not that big which I get at the highest is 322 miles per tank, also they come with an 18.5 gallon tank but on empty with the light on I get 13.5 gallons per fill up. They have told me, There is 5 gallons in reserve and also youre not going to see a big difference until the 10,000 mile mark, which we all know is pure crap. Do not ever buy a Kia. It would not let me give it zero stars.

Update on 02/18/2019: Day 14 waiting for a resolution. Our car was taken in for service because of a check engine light being on twice. On the second inspection they determined that our transmission needs to be replaced. With the vehicle being less than 6 months old and just reaching 4,000 miles we were obviously upset. We waited for the first week asking to just have the vehicle replaced. Now Im not sure I ever want to do business with Kia again. So here we are 14 days later waiting for someone to let us know what they are going to do for us! Numerous emails and phone calls and NOTHING. It is becoming very clear that Kia is not willing to do the right thing at this point.Original: Buyer beware! My husband and I both leased new Kias in August. My Sorento needs a new transmission at less than 6 months old and at 4,000 miles. We are being told the transmission should arrive on March 10th. In the meantime I am paying a car payment on a car I dont have (at this point it is 11 days). If (big if) my car is done on time that means it will be there for 35 days! We have spoken with Randy ** (Kia consumer affairs lead escalated case) with no resolution. I have told Randy that I would like my car replaced with a comparable vehicle or a lease termination and refund. Randy is basically beating around bush without actually saying they will not do either. He would like to look into some type of goodwill. Really not interested in goodwill at this point. My family learned a valuable lesson about Kia and how much they value their customers.

As a Disabled Veteran &Traveling Veterans Advocate, my Service Dog Koko really LOVE this car UNCONDITIONALLY, because it’s dependable, cost efficient, roomy and beautiful. Due to I have numerous VA Doctor’s Appointments it feels outstanding that I have an extremely reliable vehicle.

To get a $500.00 rebate, I finance my 2014 Kia Soul (!) with the whole shebang through Kia Finance. 1st invoice came and showed the payoff amount. Sent them a check. Within a couple of weeks, got the pink slip in the mail. Then a week or so later, a check came in the mail as the payoff amount was over what was on the invoice. Very happy with their honesty. Had a Hyundai before and their manufacturer was great standing behind their product beyond 5 years... Never had a repair bill, just basic maintenance.

2003 Kia Sorento heater and lights in the center dash controls: I bought it brand new; second was sold in GA in 2002. The heater has never gotten hot or even warm. On cold days, it takes about 20 to 30 minutes of driving to get the inside of the car—bearable but still cold. It has been in the shop multiple times and the service department says nothing is wrong. If you turn the fan on more than low it will stay ice cold on the inside of the car forever. Also, on cold days (below 38 F) the center dash control lights will go completely off or cycle over and over very fast so there is no control over any of the functions until the lights settle down and stay on normally, which is when it gets warm (bearable, the chill is mostly not bad) in the car. This has occurred since it was a year old, but the problem with the heater not working kept our attention after sending it in for a couple of times on the light problem. I do like the fact that it still runs and drives good with all service work recommended being done on time most of it at Kia, although the oil and filter changes were done elsewhere most of the time unless it was scheduled for service work at the same time. I installed a new set of spark plugs and actually did a couple of oil and filter changes myself to make sure it could be done by me if needed. I kept all paperwork. We just gave up on the heater being broken and learned to live with it after 5 years or so went by, but these problems have never been fixed for even a minute. I’m totally dissatisfied with Kia service on these two problems. A few months ago, the crankshaft pulley bolt broke and stranded us at BJs Gas pumps in Cumming, GA on Saturday night on Thanksgiving weekend. So we had it towed to Kia Mall of GA where we bought it and had to raise Cain for 6 to 8 weeks before they finally reimbursed us for the tow because the bolt had been replaced on a recall notice at their service department in 2007, I believe. I have never had to spend so much money on service work to keep a warranty in force, but in the long run it has been worth it because I just picked it up after having to replace the electronic crankshaft and camshaft sensors at 92,000 miles and they did replace the leaking valve cover gaskets under warranty. I did have to shell out $1620.00 for this trip to the shop, replace all the belts and change out the anti-freeze. Hopefully, it will keep running without any further serious problems for a year or so to make this trip worthwhile economically. I would buy another Sorento, but I would definitely not accept any excuses about not correcting any type of problems such as the ones Ive had with this one. All in all, I am semi-satisfied with the Sorento. I have never kept an auto this long before except my 1998 Expedition and I have spent a whole lot less money on the upkeep for the Expy. It just loves gasoline so much I cannot afford to drive it much and it isnt worth much on the market to sell. So I will keep it around as long as possible and give it to one of my grandchildren one day if they want.

I like my 2013 Kia Sorrento. Its a great car. But I do not like that the vents in the third row were removed from this model. 2011 Sorrento has them. I have to use the third row and twice already my 6 year old and 4 year old have complained they do not get air back there. They get dizzy, light headed, nauseated, vomited! And felt weak. In this CA heat that is not safe!!! I am worried for my children. And avoid driving if its hot. Thats not ok. Ive only had the car 1 year.

The headlamp developed a crack internally. No mark on the outside, Kia claims it must have been hit. There is no way, no mark of any kind on clear globe, no way to break from inside out. Their service has been terrible, they are rude, they have been called with questions, and pictures for two and a half months. They wont send anyone to look at it, and they offer nothing. I will never buy their product and I caution anyone else. Inside is plastic and falls apart.

I am a loyal customer that has not missed a payment. I work in a call center and my husband in a mall both closed due to COVID. I called to put one extension on they told me to call back next month if your still not working. I call and the agent tells me, no, I AM PROBED TO ASK YOU QUESTIONS AND YOU DO NOT QUALIFY. Really, I did prior what is different he said, Well you get unemployment. I said, Yes I didnt lie. I told you that and FYI so did I last month. He did not care to help me at all. I told him I am a family of 6. Unemployment barely covers food let alone rent, even told him that I had to move to a smaller cheaper apt cause I couldnt afford mine.Do not buy from them. IF THEY CANT HELP CUSTOMERS IN TIME OF CRISIS THEY SHOULD NOT GET ANY OF OUR BUSINESS. I have sent many people to them NEVER again and I will be sure to post in every platform I can think of to warn all. BBB, Google, Consumer Ad, and I will be informing the ATTORNEY General and I will be blasting them on shame on you, all online news pages. I will be sure everyone sees that this is not a company that cares about people but instead their pockets when they are so many grants/loans to keep their business afloat. I even told the guy how he is making bank off of customers like me. I lease so I defer my payments it extends my lease which means at the end of the term they will be hitting me with so many fees for being over miles. SHAME ON YOU.

I purchased my 2013 in February 2013. As of today, my car has died/stalled out on me when I am driving it!!! I am beyond frustrated. Ive taken it to the dealer 2 times now and all they can tell me is that they cant replicate the problem and there are no computer updates/recalls. This is a HUGE safety concern, especially when I am driving and have my children in the car. The car dies when I am going 10-15 miles an hour. I dont know what else I can do.

I am seeing a lot of these comment and thinking they are really over exaggerated. When you go through like 5 or 6 cars in a year or so my thought is what are you doing to each of those cars to ruin them. I bought my 2012 Kia Soul brand new with less than 12 miles on it. I had o e sensor go out about a year after I bought it and the dealership replaced it through my warranty with no issues. Other than, that it is great. Great sound, quiet, good get up and go (2.0 engine) and it fits a lot in it. If you do a lot of hauling get an suv but even with the seats up I can still get a lot in. It has 36000 miles now and still going strong. Highly recommend Kia. EVERYONE I know that has one loves it.

I hate your pornographic commercials. Have you no shame? Do you not know that young children are watching television? Its offensive, degrading to women and just adds to all the other garbage that is on TV. You must be pretty desperate and feel like your product cant sell itself, resorting to such offensive tactics. I will never consider buying a Kia or Hyundai, just the name alone conjures up negativity in my mind!

I own a 2014 Kia Sorento, and I love all the staff at the dealership where I have my car serviced however I will never purchase another Kia again. My car has just over 100K miles so I am out of my warranty. On 4/7/20 my left wheel speed sensor failed costing me $657.35. Then, (16) sixteen days later on 4/23/20 my fuel tank sensor failed, costing me $463.61. Then, on 5/6/20 my right wheel speed sensor failed cost me $513.32. In less than 30 days I spent almost $1700 on repairs. These sensors should not have failed like this. I have owned numerous cars and I have NEVER had any of these issues. Kia has a long history with these same wheel speed sensors failing specifically in the Sorentos and Sedona models. After many recalls on earlier models, now they only fail after the car reaches 100k.Kia advises me today that there is absolutely nothing they can do to help offset the cost of their failing parts. I was advised by the young lad on the phone that parts don’t last forever and cars need to repaired at times and that’s just how it is. Kia is a total disappointment and should be ashamed in how they treat their customers. Kia has been priding itself on how they have helped out during the pandemic, however their faulty parts put their employees, customers and me at risk on 3 separate occasions.

Traded in 2012 Kia for 2014 KIA at Jeff Belzers Lakeville MN. They brought the 2014 to my home. On January 22nd 2015, KIA had loud tick to the motor. Contacted Jeff Belzers the following day. They gave me no help said they would get back to me. I had to climb the ladder. Still no help on the issue. On February 9th I took it in to Bill Barth of Mandan. They contacted KIA, ran the tests that was necessary, the KIA only had 1000 miles on it, was a brand new 2014 Kia. Came back they found that the motor wasnt bored out and cleaned out right. So the motor has to be changed out and replaced. Been calling KIA affairs since January 13th 2015 now it is January 27th still the run around. Being passed through their agents having a car that Im paying for that I cant drive. It has been over a month so KIA customer affairs are no help. They arent doing the job for the customer.

My Kia Sorento 2009 diesel had 101,*** kms on it and since I bought it as new it has all type of mechanical problems. I told them the prob and I have a strong feeling it was the engine. They tested it and said that the car needed some parts. I changed the turbo and other parts which would cost over $1000 since warranty would not cover it cause its for maintenance and they charge me for filters more than $400. Since 2009 the car has in the mechanical shop more than 8 months, the last time the car was for 7 months, looking for some solution - at the end they changed the engine for a 3/4 engine. Two weeks after that the car was in the mechanic shop because did not turned on, and they change the turbo, and every week we need to return again for different failures. The car is in the mechanical shop again since more than 2 weeks without solution. This karma comes since 2009 and I do not have the chance to enjoy the car.I called back Kia and schedule an appointment to talk with somebody but nobody answer or return my calls. They never wanted to apply the warranty and in general charge me for a lot of parts that are warranty. We need to make a case for Kia to approve engine change. Since the car was under warranty although they never solve the problem and were waiting until the warranty expired. I tried to contact the corp many times but they never answer the mail or complaints. I decide to delegate this case to a lawyer cause I am so tired about this car and do not receive solution. Today I have a file with all history with more than 300 pages. Thank you.

I purchased a 2013 new Kia Soul in December 2012. I took the car the Kia to have it looked at because it ran hot once so I didnt drive it again until I took it to the dealer. Let me add, I am still until factory warranty and have about 69,000 miles on the Kia. I was told that the engine was gone. I said how so when I had maintenance done. KIA denied to fix my car and states I have to 5665.00 to get my car fix, in which the used engine is 2115.00, 954.00 for test ran on the car and the rest is labor and parts. I hope this helps someone. My car is still at Kia and I dont know what else to do.

I purchased a new 2015 Kia Soul on August 21, 2015. I immediately noticed chips in my paint from normal driving conditions such as pebbles hitting the front. At my first oil change I told the service shop about it. Their response was A water based paint was used on this model of the Soul. There is nothing we can do to fix the paint issue. They then sold me a freaking marker to color over the chips. The problem is these chips went all the way through the paint layers and you can see indentations when they are colored with the marker and every week I find more paint chips. I had a 2013 Soul and I loved it and I never had a problem with the paint.

Our 2014 KIA Sorento audio volume speed control doesnt work when the vehicle accelerate, we have to keep adjusting the volume both when we are at high speed (highway) and low speed (city). The Kia dealer didnt find any fault, so they took the car for a test drive and compared it with other new SUV and they said they noticed that the volume changed barely, but so small (or low) that anyone barely will notice that the volume adjusted itself, and they said without KIA directed them to do something, they cant. So they told me to call KIA and explain the problem and thats were the unwelcome and the frustration came in: I called KIA to explain the problem so I can have a better understanding of whats going! Everything was going okay til I mention the complaint about the volume and she became very angry with me and started to speak very loud! She asked the name of the dealer and the name of the person handling the repair etc., and she said if the dealer said the SUV is working normally then it is. So I tried to explain to her of what the dealer did and how they couldnt diagnose the problem, but she became so angry with me all of a sudden that she was very hard to talk to! So I thank her for her NO HELP and hang up.I am frustrated with this because I found out that I am not the only Sorento owner with this problem, and the way she was on the defensive, Im pretty sure she has heard about the problem. I have a 2001 Chevy Impala and it has that audio volume speed control feature and guess what??? It works flawlessly and KIA cant make the same system work on a 2014 model?? Really. I want KIA to look into this problem and update the SUV systems.

My 2010 Kia Soul has 113,000 miles and according to Kia needs a new crank shaft. Apparently the crank shaft bearing failed causing the damage and requiring a rebuilt engine costing $4000!!! Customer service was horrible... offering no assistance, excuses or closure. Apparently they stand by a vehicle only lasting 113,000 miles. I have done all of the required maintenance and then some. And I had to call the regional office customer service for 3 days before I talked to anyone. Now the dealership wants money for a misdiagnosis and a broken car... I am so disappointed and frustrated.

Worst company ever! I will never buy a Kia again!! Car was losing oil so I took it to the dealership twice. The second time the determination was that it needed a new engine because there was sludge in the engine. Kias corporate office refused to cover this repair because I couldnt produce enough receipts (they have 5 and wanted 7). The last offer was for them to cover half of the expenses for engine replacement, about $3500 for my half. We declined the offer and are seeking legal counsel. This has to be the worst example of customer service I have ever experienced. There has been a lot of finger-pointing and no one wants to take any responsibility. After reviewing other peoples complaints I noticed that that seems to be a common denominator in all of the complaints, that Kia refuses to stand behind their product and guarantee their warranty. What a horrible experience and a terrible company. I think its about time for a class-action lawsuit. It certainly seems like there are a lot of other people affected like this.

I have a 2012 Soul with 43K miles. Last week the engine light came on and it started sounding like a sewing machine. I took it to the Kia dealership in Macon, GA. After only pulling the dipstick out, they determined that two litters had collapsed from starving of oil. With no service record because I change the oil myself (who can afford what a dealership charges?), engine repair/replacement is not covered under warranty. So they want $4,800 for a used engine with 6,000 miles or $7,800 for a remand engine from the factory. Its time Kia steps up to the plate and backs this crap theyre putting on the roads.

These are supposed to be good reliable vehicles, this is not the case. My 2 year old car with 26k miles died while driving at a high speed on the highway. Towed to dealer and motor is blown. All past maintenance was performed by the dealer. So far, unknown as to when and where they can obtain a replacement motor for a 2 year old car. Dealership doesnt answer the phone, no one has followed up. I had a mid size vehicle with luxury options and Ive been given a crappy economy Sportage SUV to drive which stinks like cigarettes and is so uncomfortable that its aggravating a disability and causing severe pain. I get to work limping in pain and stink like a smoker, thanks Kia.

I love my Kia Rio. It gets great gas mileage. I bought it used, but I will be getting a 2014 Kia Rio 5 door this fall.

I bought a 2011 Kia Sorento. When I first bought the car, it had an acceleration problem. And now it has an internal engine problem and Kia’s warranty does not want to cover the problem. It is a brand new car. I can’t believe that I bought a Kia and this was going to happen after only 12,000 miles of me driving it. This is too much. It has caused me and my family a whole lot of stress. I can’t believe it. It’s like a nightmare. It’s too much for a single, hard working mom of 5. I believed in Kia and their warranty. I thought about it and what else was going to be better than a 10-year warranty, 100 miles bumper-to-bumper? I guess not.

Went in for routine maintenance and came out with issues with my tires, when I did not ask them to touch the tires. Contacted Destination Kia and they were no help whatsoever. I called four times and Im still waiting for their service manager to call me back (from March). I contacted Kia Corporate by letter. Received a call regarding my letter about 1-1/2 weeks after sending letter. I called the following week and had to leave a message. Ive waited three weeks for a return call and nothing so I called back again. Person handling my case wasnt available so the woman who answered the phone said, I see in the notes that Destination Kia offered you help. I said to her, Ummm, no, they didnt. She said, Well, its here in the notes. So I said, So thats it. Complete silence on her end.So my complaint is that Destination Kia and their corporate office seem to have no regard for their customers safety. I could have been in a very serious accident based on what they did to my car, and all they are concerned about is that they tried to help - WHEN THEY DIDNT. My vehicle went in with no issues and came out messed up! I will not buy another Kia just based on the fact they dont care about their customers.

DO NOT BUY KIA!!! ITS NOT WORTH IT!! 3 months ago on 4/1/2021, Folsom Lake Kia received my new 2020 Kia Sorento for repairs from the result of a collision (WHICH I HAD JUST BROUGHT SIX MONTHS AGO). They sent my vehicle to Toyota Collision center (right next door) which according to Toyota Collision center would take 1 month to be completed/repaired. However, they notified me that they werent responsible for ordering/shipping of the necessary parts needed to repair my vehicle, that Kia Roseville was responsible. Toyota Collision was ONLY responsible for receiving the parts to repair the damaged car.For the first 30 days, my insurance covered my rental. But come to find out my repairs were going to take longer, due to a part being sent from kia damaged and received damaged by Toyota collision center. Toyota Collision also informed us the remaining parts were on back order due to covid, so you would think they would try to compensate their loyal customers in any way they could.That negligence put my cars repair status back a whole month. So I went to speak with Folsom Lake Toyota collision center to compensate me, since the part was going to have to be reordered because of it arriving damaged. Toyota collision center said its not their job to assists us with a rental, that Folsom lake kia should since theyre the ones working with our insurance and ordering/shipping the parts needed to repair my vehicle. So I took the advice of many people working on site, and I spoke with Folsom Lake Kias head supervisor (Doug I believe his name was) to get my issue handled at the lowest level possible. My wife and I, inquired about a rental or loaner vehicle, until my vehicle was completed/repaired.He informed us that it doesnt work that way and that we would have to contact Kia Motors of America to receive assistance. So we did.... And since then Kia Motors of America along with: Kia Motors Finance, Kia Consumer Affairs, Kia Assistance Team, Kia Collections Department have ALL avoided assisting us with solving our problem, (due to their initial negligence). Theyve ALL hung up on my wife and I, kept us on hold for hours on end, kept transferring my wife and I to different departments to avoid us speaking with their supervisors, been rude and said disrespectful things, tried to get us to sign falsified documents.So 3 (almost 4 months later) of rude, careless, and negligent departments, customer service associates, and supervisors (JILLIAN in collections department being the worst!) Im FED UP, with the horrible service Ive had to endure over the 3 months, which has caused tremendous stress on my wife and I, especially since we have 3 kids one of which is a new born! So since its virtually impossible to reach the head of these departments (cause they keep you on hold). So Ive had to leave a review here! To warn others of the horrible service, THAT COMES WITH PURCHASING A KIALong story short, DO NOT BUY FROM KIA! They dont solve issues at the lowest level possible and DEFINITELY DONT solve issues at the higher levels possible! Even in the midsts of a pandemic we cant receive any genuine help from ANYONE! & if you dont believe me read some reviews from Kia Motor finance!! They do not care about helping you! Money is everything! NOT YOU OR FAMILIES WELLBEING! Be safe, & God bless!

My 2012 SX was a problem from the start. I brought it in a couple of months after I owned it for detonation noise/turbo rattle (sounds like marbles in a can) in the engine. Kia told me it was normal, and ignored it. Then, about 2 months later, the engine blew the spark plugs apart, and I lost almost all power. I limped it back to the dealership on what seemed like it was driving on 2 cylinders. Kia only replaced the spark plugs, even though they looked like they were melted - obvious detonation damage. Kia refused to do any other diagnostics, because, It runs fine now with new spark plugs. Not long after that, after hooking my small camper up (1,155 lbs), the engine completely failed while on the freeway. It blew a hole in one of the cylinders, and melted all of the spark plugs. Kia then claimed my camper was too heavy and refused the warranty, even though the vehicle is rated to tow 2,000 lbs. I hired an attorney, and it has been almost a year, and the state of Michigan had to step in to get them to come to the table! Its now the end of April, 2013, and my car has been dead since July of 2012. Do not buy a Kia!

If you get a traffic violation from and camera- beware. KIA will get the notice and will hold it for weeks, then will pay it for you with all the added penalties and then charge. I had several violations because of a bad transponder. If KIA would have just sent me the notice I could have easily taken care of it for $2 or $4. Instead they withheld the notices, paid it after 6 weeks of when it was issued, sent me the bill to pay them and threatened my immaculate credit when I objected. Filed a complaint with Consumer Financial Protection Bureau, which was a waste of time. Will never deal with KIA in any capacity ever again. Even the owner of the dealership said they were jerks to deal with!

I have owned 3 Kias in the last 10 years (2 Optimas and a Forte) and I will never purchase again. Each one is worst than the last. Very cheaply made, and the warranty is a joke. Roadside assistance use to be better, but in the last 3 years has rapidly declined (again, if these cars were better made you wouldnt really need roadside assistance on a new vehicle.) The last time I called, I needed a battery jump (this car is only 2 years old by the way) and they told me they were unable to find anyone to come out. But I could pay $245 and possibly be reimbursed. What?! I live in a major city in Florida and they couldnt find one person to jump my battery??? Thank God I was at home, otherwise I could have been stranded on a highway somewhere. Believe me they couldnt care less. Save yourself the frustration, buy another brand -ANY other brand, and if you are stuck with a Kia, get AAA. For $106/year its worth not dealing with these people.

I have a 2014 KIA Sorento. I purchased this vehicle with the 100,000 mile/10-year warranty extension. My Sorento started having SiriusXM Radio reception problems around July/August of 2015. It would sporadically lose the signal and a NO SIGNAL indication would appear on the radio display. These signal losses occur no matter where I drive my car. I showed King KIA of Gaithersburg some of the many pictures I took of the radio front panel when the failures occurred. King KIA tried to fix the problem several times between December of 2015 and June of 2016 without success. King KIA then requested assistance from regional technical assistance. KIA Motors sent Field Technical Service (FTS) representatives to King KIA to check out my vehicle and the SiriusXM radio issue. The FTS technicians test drove the vehicle for 15 minutes, reproduced the problem, and then stated that this is normal operation from signal being blocked.When I realized King KIA might not have the expertise to fix the problem, I called SiriusXM Customer Service for help and forwarded more radio-failure pictures to them. Sirius Customer Service stated that the problem was probably the antenna or the Sirius Radio itself. After several calls and emails with Sirius Customer Service, they elevated the issue to their Technical Department. The SiriusXM Senior Director of Repeater Operations, Mr. Russell **, called me to discuss the problems that I was having with my SiriusXM radio and to offer his assistance. He said his office is located in DC and is near the route I travel to work at the Washington Navy Yard, in D.C. He stated that none of his employees, most of whom have SiriusXM radios, have experienced this problem, and some of them drive a similar route that I drive from Germantown. The director also sent me an email stating that the SiriusXM technical team had tested the route that I drive from Germantown, Maryland to the Washington Navy Yard and found no reception problems, signal outages or interferences. I contacted KIA Consumer Affairs and forwarded more pictures and asked for the KIA final report. Ms. Britney ** of this office stated that KIA would not send the final report without a request from a Lawyer. At this point I decided that I would obtain legal help, so I retained the Law Offices of Karpel, Link & Caporaletti, of Rockville, Maryland through my legal assistance plan offered by my employer, BAE Systems. With legal help it appeared that KIA Motors was willing to consider the Lemon Law and asked What is your clients demand? My lawyer replied that I wanted them to fix the radio issue or replace the vehicle with one with a working SiriusXM radio. My lawyer asked that KIA Motors provide the KIA final report that they would not provide directly to me. Not long after that KIA Motors stated that the issue was elevated to upper management, who determined that compensation would being denied at this time. They still did not forward the KIA final report. KIA Motors last email to my lawyer stated that they feel this is normal operating based on the area that I live. This email also referenced the very first invoice from King KIA of Gaithersburg (Ro# **) of 12 December 2015. This was the first time the mechanics had looked at my vehicle concerning the SiriusXM radio issue, where they found (incorrectly) that the signal fades only on 2 stations. The final email from KIA Motors also stated my radio performance is normal based on reception from the different radio stations. KIA motors forwarded pages from an Owners Manual that explains the process of AM & FM (not satellite) radio reception. Note that my vehicle does not experience any problems with the AM & FM station, only the satellite stations. It appears that KIA Motors has ignored all of the evidence that my lawyer and I have provided. I feel that KIA Motors has not read the emails or examined the photos I had provided, or they believe the little guy will eventually go away.The following is some of the evidence that we have provided to KIA Motors. 1) The signal does not fade, it is completely lost with a NO SIGNAL or WEAK indication on the radio front panel as we have proven with the many photos. Note that I have over 200 similar pictures saved on my iPhone if needed for proof of times and locations of the signal loses. 2) The signal is not lost on only 2 stations. It is lost on every satellite station I listen to and everywhere I drive as shown in the photos. 3) SiriusXM radio is not operating normally in my vehicle since it does not happen in other vehicles. For example, it doesnt happen in my car pool members two cars, who has provided a written statement. It didnt happen in the 3 or 4 different KIA loaner vehicles I used when my vehicle was in the shop at King KIA. And, it has not been reported as an issue by any of the many employees at the SiriusXM offices in DC with SiriusXM radios in their cars.4) This SiriusXM radio signal loss is not due to the area I live or drive, and is not being blocked or interfered with. This is based on emails I have received from SiriusXM Customer Service, and from the SiriusXM Senior Director of Repeater Operations and was forwarded to KIA Motors via my lawyer. 5) The King KIA service manager, Mr. Bill **, believes there is an issue with my SiriusXM radio reception, but is unwilling to say it is due to either the equipment or the installation in my vehicle, since his service department has tried everything they know of to fix the problem.After the last KIA Motors communication with my lawyer, my lawyer has declined to support my case any longer, and suggested that I file my complaint with the Better Business Bureau and/or Montgomery County Consumer Affairs. My suspicion of this terminated legal service is that the legal service offered through my company doesnt pay the lawyers their normal fees, and they consider my case not worthy of their efforts.

2013 Kia Sportage - I was driving on a parkway when the check engine, check oil and battery light came on and the engine completely seized. Thankfully I was able to pull over and not get into a possibly fatal accident with my wife in the car. I opened a case with Kia customer service. I have gotten nothing but the run around, explained that I am fully aware of the massive recall on thousands of thousands of Kias. This is exactly the issue that this recall is for and numerous reviews that Kia refuses to repair it and that they give the run around. I have filed a Better Business Bureau complaint and if need be fully plan to contact a lawyer. Repairs for a seized engine range from 3500-7000 for a new engine and I see countless reviews with the same issue with their cars and dealing with customer service.

Kia knows that 2012-2014 models have an engine problem that requires a whole new engine (connecting rods). They only cover this for 1st owners and will extend the coverage for 2.4L, 4 cylinder engines. So Im basically screwed because mine is a V6 and I am a second owner (cost $7K). Even though it is the exact same problem with the engine. I bought my car at CarMax with only 11,000 miles on it. You shouldnt have to replace your whole engine at 65,000 miles! I WILL NEVER BUY OR RECOMMEND A KIA TO ANYONE! I even asked one of the main Kia service managers in my area about this and he agreed that he wouldnt buy one. Gee, what does this say about the company. I have called customer service and they could care less. I would at least expect a massive deal on the service at least. What is also scary, is that Ive been told and also seen reports that these Kia engines can just stop working while you are driving! The dealer here even told me it would be best not to drive it! Talk about being in a lurch-who can do that?? WARNING-DO NOT BUY A KIA!!!

Kia defective forward collision avoidance being blown off. I called Kia Consumer Affairs after our local Kia technicians replicated a malfunctioning FCA system, reached out to the Kia Corporate Tech Line to troubleshoot, and the Tech-Line refused to acknowledge any issue. To them, if the Forward Collision Avoidance system was working while in Cruise control mode, it was functioning fine. The system is supposed to apply brakes and give an audible warning when NOT in cruise control. And it had worked - twice. But never again. Although it does apply brakes when in cruise control mode and a car slows down in front of you. In order to replicate the problem, the local techs nearly wrecked my car while doing a white-knuckle test without cruise control. No alarm went off / no brakes came on. The system was not functioning as advertised to prevent sudden collisions when driving in regular (non-cruise control) mode.I called Kia Consumer affairs and they opened a case number for me. They reached out to the dealership to confirm the problem their techs found. They said they would have a field-tech come and examine my car. BUT Field tech called the tech-line, who said there isnt a problem, and field-tech refused to come examine my car. Kia Consumer Affairs blew off the problem and said they cant go over the head of the Tech Line. Really? VERY BAD CUSTOMER SERVICE since everything is circular and the Tech-Line is God. Its supposed to work on paper, so the Tech-line believes there couldnt possibly be an actual problem with their product. So much so, they REFUSE to have one of their corporate techs look at it in person to verify the problem themselves!So, this is a safety Hazard. I spent $$$ on a high end technology warranty package. The vehicle is just 1 year old, and the reason I purchased all the safety features is null and void. And there is nothing I can do about it. Kia Consumer Affairs Department has no power to request something to be looked into that the Tech-Line doesnt want to acknowledge. This is not right. Even the Kia Dealership cant believe this is happening. But they, like me, have no power. DO NOT BUY A KIA VEHICLE. They have a serious issue with this safety feature and refuse to look into it.

Thinking it was normal warranty work, I went to Pence KIA to get my 2010 Kia Soul (with a little over 30,000 miles) have its rear wiper motor looked at for a grinding noise it was making. I was told that it was an adjustment and lubrication issue and is not warranty covered. KIA installed a motor on the car with admitted insufficient grease inside the motor and would be deemed a defective manufacturing issue. Now, they do not want to honor their obligation under their warranty saying it is an adjustment and lubrication issue, which I need to pay for. Below is the TBS issued by KIA where they admit to insufficient grease inside the wiper motor.“Visibility: rear window wiper/washer: Kia: service action - rear wiper squeal noise repair (sa026). Provides information relating to some vehicles that may experience a rear wiper squeal noise when operating. This concern is due to insufficient grease inside the rear wiper motor. 2010 Kia Soul Technical Service Bulletin 2010/01/01 NHTSA #: 10033669, Service Bulletin #: TSB-054.”

Bought my Kia Sorento in 2012. It is a 2011 only had 29,000 miles when purchased. After having the vehicle for 1 week I noticed the car was very shaky on the highway. I took it back to the dealer (not Kia dealer) it was purchased from and they said a tire is bald and they would not replace. One month later I was driving home and my windshield cracked all the way up the entire window. Took it to be replaced thinking maybe a rock hit it and they brought me into the bay to show me that the windshield had been cracked from the inside because a heating element blew. Kia would not do anything to help. I have had to replace numerous parts and have many things fixed that shouldve not had to be fixed so early on in a vehicle (ex) oil pan cracked, starter stopped working, struts and wheel bearings needed replacement very early on. Since the car was purchased Ive replaced my tires 4 times, had 4 alignments and the car still shakes... Recently the radio stopped working all the time and chooses when it wants to turn on. I wrote a review on twitter and Kia consumer reached out saying they would like to help. They called me got all info VIN, mileage etc. Told me to bring to a Kia dealership to have it looked at. I brought my car at the designated time they gave me. They ended up giving me a rental for the weekend so they can look at it only for monday to come and Kia consumer care calls me to tell me there is nothing they can do because of the mileage. Are you kidding me? They knew the mileage before having me waste my time to go have it looked at. Now they are also telling me the ball joints need to be replaced which is why it shakes. Thats funny. Ive had this car 4 years and youre telling me not one mechanic has figured that out... Kia consumer care DOES NOT CARE. Kia is the absolute worst company ever. I would never recommend buying a Kia unless youre looking to dump all of your money into fixing the car constantly.

I have to do work on my car from time to time. The last car was not safe for my little one to ride in, so I went and bought a brand new car. I thought that buying a NEW car, I would not be getting someone Elses problem! In December, my car started needing a jump, then it ran good for a while and then I heard a clicking that sounded like it was coming from the battery area. It has started blowing out air when the air is turned off. The clicking and blowing air seems to come together. Now I hear this while driving. I am rethinking buying the NEW KIA Rio for the safety of my child. Dont worry now there is a popping noise coming from the wheel area? If anyone has any thoughts or ideas, please help! Im the first owner but KIA says they are not sure what it is and Ill have to pay. HELP, please from a loving mother to another loving parent, grandparent, or anyone kind enough to help. People are buying these cars for their family, wife, or kids and it looks like they may not be safe for anyone. I think it is safe to say no KIA I have ever seen gets the gas mileage they claim. I paid off my car but do not plan to buy another KIA no matter what! Please stop buying or try to stop them from selling before they kill people with these unsafe cars!!!!!!!

Got this car in a lease in 2017 from a very bad Kia dealership in Fort Walton Beach Florida. Continuously kept up with oil changes. The rear tail light on the driver side malfunctioned or I had to replace it twice because the seal was not staying sealed. Then I’d PCS to Hawaii 105 thousand miles. And with no notification the car stops running. Take it to the dealership and they said, Oh well I’m sorry. You’re 5000 miles over the warranty. So there’s nothing that I can do. It’s $15,000 for a new motor. Very discouraging From dealership and Kia consumer affairs. Do not buy any Kia vehicles.

I had a sale agreement with proper payments and documents for buying a car for my disabled dad of 81 years old. The local Kia company didnt keep their promises and the sale contract and overcharged us. I tried to reach the international Kia Consumer and post-sales department via internet with several attempts. Until now Kia International never replied me. Is this Kias policy?

My passenger side air bag light went on and I was told that I would need a new bottom part of a seat which would cost me $1.542.00. I feel that this is a safety issue that KIA motors should cover. I bought this brand new 2008 KIA Spectra. I call KIA Motors about this and the man that I talked to was not a helpful person at all and said it would take two days to see if they could help. Well, they called me within a few hours and stated they would not help me out. 3 yrs old and the car has this kind of issue.

Our 2015 Kia Sorento is sitting with a seized engine and Kia is NOT covering it (even with an extended warranty). They want to charge us between $7000 and $8000 to fix it! After doing lots of research we find out this is the exact same defect that exists in the 2014, 2013 and 2012 which were all recalled by the way! What will it take to recall this?

As I said, I am 38, I have five kids, am a retired army vet and between those two things, I dont expect two many surprises to come my way that I havent seen before. I live in Mass, so I needed a car that could handle the weather and give me the room with safety I needed. I bought a black 2014 soul with 25 miles on it. We all remember the Kias when we were young. Not good cars at all. But now, I dont know any other. The soul has an unbelievable solid engine. It rides smooth, its amazing the space Inside. It is loaded! I bought this car brand new for around $10,000, below any car brand new with all these options. We have been hit with the worst snow since 1978, my car hasnt gotten stuck once. I see range rovers explores, etc. on the side of the highway. But not Penelope, my kids named her. Boiled down, if and when I need a new car, I will definitely buy a Kia. Its the most reliable, gas efficient, safe, and family and pocket friendly car on the market! Thank you Kia.

We purchased this vehicle in April of 2017 and have regretted our purchase because of the numerous issues. We have wasted many hours trying to get warranty repairs on faulty brakes and electrical system problems and are still trying. Not only does this hybrid have very poor gas mileage and many strange glitches, it is also very difficult to get any service done as each of the dealerships only staff 1 hybrid technician. We have been to 3 different dealerships and in communication with the corporate office about a recurring abs system malfunction that they cannot figure out how to fix. It is extremely unsettling to have a check brakes alert pop up 2-3 times a month on a car that is still under warranty and extremely frustrating to be unable to get this company to stand behind their product and fix a potentially life-threatening problem. Protect your family by not buying a KIA!

I own a 2015 Kia Optima Turbo with 56,000 miles, and the paint is peeling off. I contacted Kia Customer Affairs, and they advised for me to get 2 estimates and they would SEE if they could help me. This is absolutely the worst customer service ever. $40,000 car and the paint peels off.

This is the first brand new car I ever bought. I bought it because I was sick of always having to fix my used car. I wrongly assumed I would not have this problem with a new car. I bought it in October. The acceleration sticks on gear change, but I didnt want to spend my life in the shop (again) so I deal with it. When summer hit, I found out the AC didnt work. I scheduled a service time. The guy on the phone was a bit rude but I chalked it up to him probably having a bad day.They dye the AC and tell me to come back in a week. Its still blowing cold, but I bring it back as requested. They cannot find the issue, so they send me on my way. Two weeks later, its blowing hot air again. I have to go back. This time they tell me the hose is broken and replace it. It took them 3 days to replace a single hose. While I am grateful I received a car to drive in the meantime, it was the most disgusting pile of garbage I had ever had the displeasure of driving. Whoever had previously owned this vehicle did not in any way take care of it. After day 3 of calling and waiting for the car to be fixed, I drove over to the dealership after work and vowed to wait until they took care of it, regardless how long it took. I walked in and they asked if I was there to pick up my car. They never bothered to call me.Today I had a flat tire. No spare in the trunk, which I had foolishly thought would be standard for every vehicle. I called the dealership and was told to call roadside assistance, which was free. Okay, fair enough, but if the tire cant be fixed, I cant afford to buy a new one right now, so I dont know if thats a good idea. I was blown off (same guy as earlier, still rude so obviously not just a bad day thing) and told to just call roadside assistance and go from there. I was also told that tires were not covered under the warranty, which was the only question he bothered to answer. Of course they arent.In all, because I did not have a spare tire, it took me 6 hours and a total loss of days wages to get a flat tire fixed, and surprise! Its covered under warranty. So not only was the guy rude, but he lied to me too. I have become more acquainted with the service staff at Kia in the last 9 months than I was with my mechanic in the last two years of my used car. I bought a new car to avoid that.I am very dissatisfied with Kia and their customer service. I requested a manager when I got there, to discuss the issue of the rude representative, and he never once showed his face in the time I was waiting for my car to be fixed. Because of that, I came here to post a public review instead of keeping the issue between me and the manager.

I bought a 2010 Kia Rio at the end of September. I havent had the car for two full months yet. I only have made one payment on the car. Already, the car needed the breaks and the gas pedal fixed. First, the arm rest was missing and I was told that it would be ordered and be ready in a week. It took them two weeks to get it to me . Now, when I got in my car the other morning, my headlights wouldnt come on at all, only the high beams would work (Remember, I traded in a car that had headlights that did the same thing, thats why I got a new car.) When I turn on the air condition or the heater, the motor vibrates bad. I have spent two days on the phone with Kia, where I bought the car, to see that they get it fixed. I have been call-transferred here and there, I feel like I traveled the world. I was told to call and talk to the sales persons manager to see about getting me a loaner car until mine can be fixed. He told me he had to talk to the service manager and see what he says. He told me to call back in 15 minutes so he could go and talk to the service manager. I did call back and they want to tell me he is in a meeting. No, I think your avoiding my call. I have called 3 more times and could never get him on the phone. Well, the last option is for me to go and explain everything in person since I cant get anything done over the phone. I live an hour and 15 minutes away . I am a divorced 28-year-old parent of one. I need a car, I work 50 hours a week and go to school 3 times out of a week. If nothing is done soon, I am going up over everyones head. This is truly **. I regret getting a KIA

I purchased a 2018 Kia Sorento from Hudson Kia in Jersey City, NJ, at the end of June 2018. As I write this review, it is December 3rd, 2018. They didnt pay off my trade-in vehicle for 45+ days. The payoff was then shorted, leaving me with a rolling balance due to my former finance company. Although Kia said they would rectify with the finance company, they did NOT and I just found out it went to collections, ruining my rebuilding credit. They were supposed to submit my registration as a transfer tag. Instead, after waiting almost 2 months, I received a brand new license plate. I had already paid the year registration on my old tag. Thus, Im out $350 for a tag I didnt need and taking a loss on the registration Id already paid for the former tag. I was told at sale that I could move my payment date to mid-month from end of month after making my 1st payment. When I tried with Kia Finance, I was told this isnt an option on leases. So the finance rep LIED to complete the sale. Now my payments are perpetually 3 weeks late monthly bc of my payroll cycle. I was supposed to receive free oil changes. Yet I cant seem to get anyone on the phone from their service department. I paid $90 for a synthetic oil change (trying to be responsible), only to be told that since I had it serviced elsewhere, it voids the offer... even though I have yet to be in contact with their service department. I HAVE YET TO RECEIVE MATS FOR MY VEHICLE. They cant even be bothered to rectify something as simple as this and its almost 6 months later! I could go on, but Ill stop here.Ive called the dealership more times than I can count and spoken to several people who assured me they would take care of it. Yet not a single item has been rectified. Not one. I also filed a complaint with Kia Customer Service and not one person ever followed up with me. To make matters worse, I practically hate this vehicle. Im currently searching ways to get out of this god awful lease Im in at this point. Ive purchased several vehicles over my lifetime. This experience has been the absolute worse! I wish I could rank ZERO stars.

Dont ever buy Kia. Kia has the worst after sales EVER and they sell you cars whose tires feather within 6 months - Nexen Tires. Dont ever buy with Kia. They suck and their useless experience has been bad bad bad bad bad. Kia SA will point blank refuse your request and maintain that they wont replace or meet you half way, if your tires are feathered after 6 months of purchasing a brand new car. Never mind if you bought the whole car including the tires, and you had crap service from the onset. They WONT meet you half way, they dont care about their customers. All they can say is Were sorry and thats it. They dont care about customer service and after sales services is putrid to the point of vomiting. Kia Paarden Eiland Cape Town should close down and Kia SA should get a new Customer Care Manager. Rather buy BMW, AUDI or even Nissan or Chevrolet - youll get much much better service. Kia will never come near anyones coat tails. They are useless.

The guy who came to open my car door was efficient and awesome as soon as he arrived! Saved my day with my daughter! It was a terrible situation that ended very much appreciated. Locking my key in my car was a new experience for my 2014 Kia Forte. I was nervous about how they would do it but my Kia Roadside assistance was amazing and fast. No damage and friendly. We were at a shopping outlet about an hour from home. No one could bring my backup key to us so we were literally stuck. I did some googling and found Kia Roadside Assistance. Amazing experience. :) My daughter and I enjoyed the rest of our Labor Day together with my car key in my purse lol. :)

It was a great car until the engine went bad. Kia helped us out by paying for the parts, we had to pay the labor. The dealer was of absolutely no help on this at all.

After my 2016 Sorento stopped shifting out of park. It was towed 3 hrs to the closest dealership. I was told there was a rental vehicle reserved and covered in a neighboring town. After leaving work and getting a ride to pick it up I was called the next morning being told there was a mistake and the car had to be returned that afternoon or else I would be charged. I once again left work early to race up and get it returned before closing. The next day I was told that there were gas charges to paid on my end. To which I explained that I would have never picked up the car that was in my position for less then 24hr and was only driven from budget to my house and back if I wasn’t told to! After calling Kia Canada to see what could be done I finally received a call back 3 days later with a “sorry but there nothing we can do”. A week goes by and my car is now worse then it was with a secondary part now backorder. They say I can get another rental. But they will only pay for a tiny hatchback this time. This was after hours on hold, speaking to different agents who kept passing me back to Elliot the first agent I dealt with, who kept not returning my phone calls again!!! He then told me my remote living and size of family does not matter to him, Kia offers to help but do not have to do anything for me. I was laughed at when I said I was upset and asked to have my call return ASAP. Worse customer service ever!!! Although I have enjoyed my car up until this point it is not worth the dealing with such a horrible company. I am getting rid of my car immediately and I would never recommend to anyone to buy a Kia.

I am writing about not only the troubleshooting of my vehicles (2008 Kia Amante) problem but also the quality of the maintenance. I will explain the events and concerns I have on the service and maintenance I received that I think were too costly, caused me to break down, several trips to the dealership that cause me unnecessary delays, missed family functions and wasted time. I had problems with my cars having a rough start which was out of context for this vehicle. I have never had problems in the past and it started up immediately upon turning the ignition. I made the call that it was the battery and decide to take it to the nearest Kia dealership (Pat Peck Kia) because I was new to the area and wanted to establish a relationship.I made the appointment (0800-24 July 2013) and upon arrival discussed the problem with person at the desk. I told the service advisor that my concern was the battery and she told me it could not be that? I said okay and they took it back to troubleshoot. I sat for 3 hours before she came back to tell me that the mechanics best choice after evaluation was that the TPS Sensor was bad. I was hesitant to accept this because I had no fuel/engine problems whatsoever but that it was hesitant to start. Again, I said I thought it was the battery going out. She informed me that they would order the part (cost: $362) and that I could wait for it. After another 1 hour she came back to tell me that they had to order the part and that they would call me when it came in. They said the work would take 1 hour.I received a call that the part came in and made the appointment to get the work done on 30 July @ 7:45 figuring the earlier the better. This time I had to wait for almost 5 hours. She came to tell me that the delay was due to the fact that the battery needs to be recharged. I asked if they should just change the battery and she said no they charged it up. Sorry but at this point I am VERY unhappy and dont really have the warm fuzzy that my car is fixed. I pay the bill, accept my car. The cost was $519 and the service advisor acted like I was getting a deal. I did not feel that way.The next day (31 July), I get in the car and it is doing the exact same thing. I am thinking that I just spent $519 and nothing has changed. I am scheduled at this time to go to a family luncheon and I did not feel safe that my car will get me there and back. At this point I am away from home, the car is off and when I try it will not start. Dead! I call the dealership and they said to have it towed. I elect to try to call my wife to come help me. I get the car started and take it to the dealership. They say that they will change the battery and that cost me another $50.42. I told them that I had a battery problem from the beginning. Now it brings into question the TPS sensor failure. I have been VERY pleased with my Kia Amante and would not trade it. I am very unhappy with the events that took place, the troubleshooting, repairs, cost and lost time.

Updated on 12/16/2019: Original Consumer Affairs complaint was filed 12/05/19. Their solution: They contacted the dealer that the body shop making the repairs is receiving the part from a wholesale part company. They yet again after 2 missed dates of which they claim the part would have arrived in which never happened. Now they claim they contacted the dealer with a new date of December 23rd 2019. Best part of it, They wont provide a rental (which most dealers have loaners) and also declined reimbursing the portion of the cost due to them not having the part available for my vehicle nor any other similar make/year. So because they cant provide it or dont have it customers like us need to wait and suffer. Why because as the customer escalations specialist described unfortunately they are coming from overseas, he did tell me that it has been put on an emergency status. We will not offer reimbursement or a rental at this time because you are outside of warranty and you are having the repairs done at a 3rd party. I do apologize. Not only have I not had the vehicle mind you (still financed) for 3 months now while paying for a rental right before Christmas but the only solution they could provide was calling the dealer for a proposed new date of arrival. But me as a customer need to jump threw hoops and submit claims both here and on social media and BBB just to get someone to pick up the phone.I have 4 children and with more than $900 worth of rental costs + deductible + an open ended date of when a part will come in with the only solution being a new date of arrival, and sorry that all we can offer is ridiculous. As the Regional manager said I am a regional manager, I would be the one you would pursue this. Unfortunately, we are not offering that. I will follow up with that dealer to make sure they get the part.Original Review: Be-careful buying a KIA. I thought I was being smart by buying a KIA which normally Id go for Dodge or Chevy! For 3 months my 2016 Kia Sedona has been in a shop waiting for KIA to actually provide or shall I say Manufacture a part in South Korea. Meanwhile I am paying for a rental. Corporate customer service couldnt help much. I was told the part needs to be ordered within the dealer, and the district manager needs to request it from Kia in South Korea to have it made. Its a damn wire harness. 3 Months with No ETA is unacceptable! I cant believe the manufacturer of the vehicle cant produce the part # 91112-A9370. I am willing to trade in the damn vehicle and NEVER BUY KIA AGAIN! I bought the car to last on the road for my family, not to last parked at the shop! Ridiculous.

I had a (brand new) Kia Soul (2016). It shoot back out of the driveway without me. It nearly kills me if I had not jumped back in it, it would of. Anyway QBE would not send it back to Kia. They fixed it. Long story but it was written off in the end but I found out that that car that was never fixed. Was sold at an Auction for 10,000 as when it shot back out of driveway it had only done 11,000 Km so it looks good but the car is a killer. It will do the same to someone else. I told Kia but they did nothing. It will kill someone. This car was in park with the handbrake on!! Think car makers are as bad as car dealers. Just crap!! Kia knows this car yet has done nothing to help!

We have called and dealt with the car dealer about the front end thumping sound. We had to replace the tires at 22,000 miles and we had the car in the car dealer 10 times. With only 22,000 miles on the car, we spent $672.15 for new tires and the dealer would not help, Atlantic Kia (out of bus., selling Kias now) in Pleasantville, NJ 08232. Now with 70,000, it needs tires again and the thumping area is the worst of the 3 tires. Now we will spend $550 for new tires. With that we always get rotation, balancing and front end alignments. We have all receipts but Kia will not call or email back and will not help at all.

Blown rod with only 66000 miles. They said not covered because used car would not help with the replacement cost in anyway.

I purchased the 2018 Kia Sorento EX 3.3L AWD new in January 2018. I currently have 23k miles on the vehicle now. This vehicle has been one of the best vehicles Ive ever owned, and Ive owned a lot of cars. The AWD system works great, handling is great, power is there when you need it and its comfortable. Every vehicle has its cons, but I find it difficult to find one with the Sorento. I know a few other people who own a Sorento and couldnt be happier with the purchase.The interior has a great feel and well put together, unlike a lot of new vehicles and their cheap composite plastic. The lines are almost seamless. The warranty (10yr/100k) seems great until you read the fine print. A lot of components are dropped off the warranty at certain mileage intervals along the way to the 100k benchmark. I did pay for the better warranty which covers all components to 100k miles, but even then other companies have warranties only going out to 24k to 36k miles, which is convenient to drop the vehicles warranty the moment it leaves new car status.I would recommend this vehicle to anyone thats considering purchasing an mid size SUV. For what you pay its the best bang for the buck. There is a transmission software update available. I brought the vehicle back in at 5600 miles to have it completed. KIA sent a $50 Visa prepaid debit card in the mail due to the inconvenience. Ive never received anything from any other manufacturer for an inconvenience.

My 2014 Kia Sorento has less than 8,000 miles on it. If it sets, not driven for more than 5-6 days, the battery is DEAD!!! The dealership says I have to drive it 3-4 times a week to keep battery charged!!! HORSE HOCKEY!!! Is anyone else having this issue????

My car has been intermittently cutting off. The last incident was on Monday morning, it would not start - even though all the functions came on. Car had to be towed to the Dealer. Dealer confirmed that the car was NOT starting, and it was reverting to the default setting/test setting or something like that. They were looking into it. Well - they did not give me a loaner vehicle - even after repeated request, and the Customer Complaint service informed me that I need to secure transportation on my own and that he too has to do so for his own CHEVY.. talk about customer service that SUCKS!!Well, it is Day 3 - no calls from KIA to me, I am the one who has been checking on the status of my vehicle daily. The KIA rep supposedly came out yesterday but because they are not able to duplicate the error - they are unable to assist. So the bottom line, from the Complaints service Rep that I just spoke with is - Take the car, since it starts now... but we cannot guarantee it will not do the same thing. Also, Ive found online complaints where the KIA has just cut out while driving. This horrifies me, since I have young children and we have long commutes. I need some help, please.

My Kia Sorento 2011 had 59,*** miles on it and it jerks when it shifts at 2nd and 4th gear. I brought it to Jerry Seiner Kia in Salt Lake for service. I told them the prob and I have a strong feeling its the transmission. They tested it and said there is nothing wrong. I just need to change the transmission oil which would cost over $200 since warranty would not cover it cause its for maintenance. They also reset the computer box because accdg to them, it saved the driving pattern of the previous owner so they had to reset it. I brought the car to a different place for the oil change. On my way home, the car still jerks when it shifts. Called Kia and they said wait a couple of days and reiterated that Kia has different engine so it runs and shifts differently from other cars. Waited 2 days and cars still jerks when it shifts. Called back Kia and schedule an appointment. This time the car is on 60k miles but they said theyll honor the warranty since I brought it with the issue before it hit 60k. So they did tests on it and they said they will file a case with Kia and see what Kia says. Kia recommended things to be done but they wont change the transmission. It became a regular routine to go to Kia every Tues or Wed for 2 months (imagine all the gas I spent going back and forth since the dealership is 24 miles away from my home.) Prob started in Dec. and last week of January they decided to change the computer box. It kind of run smooth for 3 weeks until it starts jerking again and now when it shifts to 4th gear. Brought it back to Kia and the service manager specifically said, There is something wrong with the transmission. We need to make a case for Kia to approve transmission change. So I told him I wanna make sure its still under warranty although its now on 62k miles since I first brought it with the same prob before it hit 60k. He said hell try his best since we have all the records. I waited almost a week for Kias reply again, and this time they want to reset something again but it will not be covered with the warranty since its now over 60! It is just ridiculous that I brought it with exactly the same prob before it hit the 60k miles! And I go back and forth to the service dept for 2 mos which is 24 miles away, of course the mileage will add up! And now they wont cover the warranty! Imagine, before it hit 60k miles, tranny probs already! Ridiculous! Will never ever buy a Kia car again! Warranty is BS. Worst car ever! Waste of money!

To start my fiance was driving her car and the motor seized on her on a major highway. Called the dealership. They told her the towing company they used was busy so she would have to sit on the side of the road in the summer in Mississippi for 3 hours. I got her car towed to our house from a friend of mine. We finally get Kia to tow the car to the dealership, come to find out there was a recall on the motors for this reason. Never once did we get anything in the mail for it. We got it there Friday morning, here it is Monday afternoon and all they know is what I told them and that is that it needs a new motor. They told us it would be 3 days for the kia tech line to approve the motor. So we are gonna be without a car for 3 days if not longer. I called kia customer service they said the same. After asking for a supervisor they told me that it would take 24 to 48 hours for the supervisor to contact me back. Overall this will be the last kia I ever own. Just a bunch of crooks who messed up and now dont want to pay for it.

So in 2013 I get a brand new Kia Forte EX with 42 on the OD. I’m thinking it’s the stuff blue tooth, power windows, all the goodies including satellite radio. The guys at the dealership told me, after 6months trade it in, I love it so much I didn’t and now I’m stuck with it. Now it’s 2019, since 2015 I’ve been having to change out headlights, brake lights, tail lights, two batteries in 2019, and get this about 6 months ago I started smelling a burning smell, well turns out the backlight in back windshield the bulb to it had exploded and the wire had started to burn. That ain’t even the half of it, since 2016, the lights come on by themselves at night. I picked it up on my house camera I have outside. They just came on, and since 2014 acquiring signal regardless of it being satellite am or fm or a cd. And it don’t stop there, LOL. Omg I could cry and rip my hair out. The speakers go in and out and crackle. The door seals leak. When I turn my steering wheel or put on the turn signal radio acquires signal, cheap interiors that don’t withstand anything. The drivers seat gets hard after a few years too. The lights flicker when I drive sometimes, a big electrical problem... One that goes through the whole car and is a very expensive fix. Oh and wait my shift knob broke. It broke! How does that happen? Cheap paint, this is cheap, an overly cheap car for what they ask for them. When I use my AC, the brakes act like they don’t want to work. I put the car in park once and when I got ready to get out it started to roll back. And guess what the dealership has changed out fuses and harnesses and other stuff re the lights but somehow can’t reproduce the other stuff so I started making videos and keeping the ones from my security system. Even after an oil change I get nasty smells coming into the car. They even changed the filters. I pray my next car won’t be a Kia. And the gas mileage it’s horrible. Don’t fool yourselves.

The little door on my gas cap will not open. I took it to the garage 3 times now. The first time the garage just bent it. The second time they ordered a new door. The third time they just bent it again.Today, on my way home, I was almost on E and of course, my gas door would not open. It is very frustrating to have a car that you are not able to put gas in. I am requesting the Kia dealer to purchase a new gas door for my car, but this time, to give me a door that also has a key entry so I do not get stranded.

My Kia Picanto is just 5 years old, and already it needs a transmission overhaul. Technician says it has an internal fault - it is losing pressure. It refuses to go into gear, thus it starts up but just does not move off the spot.

I have a leased Kia Soul with just over 10K miles. Oil changed and not even darkened. Was driving to pick my son up in WVa. From home, a 6 hour ride. Picked him up, stopped, got a bite to eat and headed back to NC. Drove an additional 2 hours. Engine just stopped. Left my son and I stranded in middle of nowhere in WVa. Car was towed to dealer in Charleston where I have been told I must have struck something in the rode. Busted radiator! I never hit a damn thing not even a pot hole! Had to get a rental to get back to NC. I have no eyes on the damage. Asked for pix and have received none to date. Does the term rip off mean anything? The first service manager stated they saw no damage of anything being struck... Now the second one says yes! This is crap! Now my insurance says they may not pay to have the motor repaired/replaced. So I may have a car that Im paying a monthly rental fee on that doesnt run! What happens when the rental agreement expires?

Worst customer service I’ve ever experienced. Got this car for my daughter who’s paid this note since 2015- car almost paid off only owes $2900. Contacted them in December 2020 for a two month extension being my daughter lost her job due to COVID. January told by Kia rep that everything was good to go- no payment due till February. Today she’s notified her payment is over 30 days past due. When my daughter called Kia the reps said there was a glitch and refused to put a supervisor on. So I called and I was told the extension didn’t go through because the system tapped out (whatever that means)! Meanwhile not one person corrected this so called tapped out error on their part or contacted either one of us to let us know anything new needs done! This doesn’t make any sense what’s so ever! So then they said the $675 that’s now past due needs paid so my daughter paid it- I requested a supervisor or manager and then was told they don’t have one In the building! Again- WHAT! I have never heard of such insanity!I tried to see how to file a corporate complaint but of course that’s no use because when I tried to ask I’m told to log onto KIA- I log onto KIA and now the account is locked! So now all though my account going past 30 days isn’t anyone’s fault but Kia’s they will probably have the audacity to send this to my credit bureaus against me when it’s clearly their own error! Just awful! I will NEVER get another Kia vehicle again in my life and neither will my daughter- damn sure won’t ever Finance anything through them again! None of them know what they are doing and I suppose it’s because as stated by the rep no supervisor or manager is ever present in the building!

I have a 2015 Kia K 900. It was 8 months since I purchased from Kia Escondido, I had about 5k miles on it when I was hit on the driver side at the rear quarter panel/back passenger door. I was pushed into a center divide and my entire front Qtr Panel and front end was demolished. NOT 1 AIRBAG DEPLOYED!! I called Kia and their engineers went out to study/test/read the circuit board to get all logistics at time of impact. They went to investigate the car more than once (car was at the auto body shop) and Kia would not release the car to been inspected by my Mercury Insurance to assess damage. The car sat at Tag Collision center for 51 days before they let Mercury assess the damage. The car was totaled out by Mercury and the engineers from Kia said that the airbags did not deploy because there were not enough factors involved for them to deploy. I personally was more concerned that considering where and how I was hit that if I had passengers in the back seat that there would have been skulls hitting the door window (place of impact). I figured that Kia would want to know in case they needed to do a recall on the K 900s to protect lives in future accidents. Kia did not allow me to see the report or tell me exactly what factors were involved to as why the airbags did not deploy. But the whole thing raised a red flag when they kept telling Mercury that the car was not ready to be inspected??? Im just a puzzled and concerned consumer who received no answers but instead a big storage bill from Tag Collision, no thanks to Kias control of when Mercury Insurance could do their job in a timely manner. Kia offered to sell me another K 900 but I just cant considering I would not feel safe or maybe be as lucky to escape injury if I were to get into another accident where if the airbags did not deploy and was extremely hurt instead of protected. This is for Kia to take notice and for there to be a record that Kia not only knew of this airbag situation but that there was an investigation done and a report on file (just in case there are future issues with consumers regarding this topic).

Bought my Kia Rio in 2000 from Bert Ogden in Mission Texas. Had problems with the car stopping while driving the car. Worst experience in the expressway. Then I also had the problems with sludge on motor which end in overhauling engine then had the same problem with the car stopping while driving. Still 2016 trying to getting it fix, new alternator, new starter, overhaul motor, new battery and still having the problem. It’s just a piece of junk. Dont recommend this vehicle at all. Will never buy any Kia vehicles.

I leased a new Kia at the end of April this year on a referral from my parents who had just purchased a new Kia from what was Metro Kia at the time. I was told that since I was putting more of a down payment than I wanted and paying more per month than I wanted that not only would the lay payments be taken care of on my old car, but that the end of lease fees on my previous car would be taken care of. Skip to beginning of November and Chase is sending me a bill for $5000. I started texting with someone who is at what is now Matthews Kia who said she would have to pass info to the managers. 3 weeks later I find out that none of the payments were taken care of. Not only that but nothing was ever written down about taking care of the other fees but they didn’t see anything about making the last payments. I had 3 payments left and Matthews only took care of 2 because that’s all Metro had written down which they found on the original paperwork that had been filed away. Matthews legally did what they needed to but they should have honored what I was told. I have a text message from a Kia employee saying that Metro did this to lots of people. I don’t understand how Kia as a company can screw people over so bad. They are a bunch of mismanaged shady idiots who take people’s money and don’t care what happens. Between their shady business dealings and Chase’s idiot people I am now stuck with a $5000 bill and ruined credit because the payments were not taken care of 9 months ago. When I contacted corporate all they said was since it is a franchise they have absolute no impact on what they do and they don’t care and will do nothing to rectify the situation. What kind of business doesn’t regulate their franchises? I will never buy another Kia and I promise that my family and friends will not either. I will tell everyone who will listen including news/media outlets about your shady dealings. I can’t imagine the recurring revenue they are losing from all these people that got screwed over is worth the little bit of money they would pay out to make things right with their customers. DO NOT TRUST THEM AND DO NOT BUY A KIA.

I bought a 2012 Kia Sorento in last November. After few months later, I found out that there was something wrong with my car. The driver seat front door was stuck and could not open (occurred 3 times). I took the car to the dealer in May with a regular oil change, and they said that the motor at the front door was malfunctioning. I never knew there was motor to open the door. They ordered the part at the time, and still waiting. During this period, the door was stuck twice, and I am frustrated with the situation. How long will it take them to get the part to fix the car? Where is the satisfied service with such ad? I dont know what to do? Will they take the responsibility if something happens to me or my wife if the door does not work under such emergency? Yes, I am frustrated and angry about their service.

We have a 2013 Kia Sorento we bought in 2012. Last year my wife informed me 3 different times that when she would back out into traffic after picking our children up from day care, the SUV would stall. It was inspected by Kia a few times. They were not able to find anything wrong. They took out the electric starter thinking that was the problem and put a new one in. We had no issues until this year when my wife backed out and almost was rear-ended. I went in to Kia and spoke to the manager where we bought the Kia. They informed me that they dont know what the problem is. They are not able to reenact the stalling, so nothing happens. What is frustrating is I called Kia Canada and all they can do for us is Record the issues that I have had, nothing else.What is it going to take, for my wife to back out into traffic and be rear-ended after the Kia stalls? I have a 3 and 7 year olds still in car seats. As a Father and husband, my blood boils to think that they have no idea what is causing this which puts my family in imminent risk. And having a factory warranty that is no good to me? My family is everything to me. I feel trapped as I cannot afford to lose 10 to 12 thousand dollars if I sell. I cannot justify selling the vehicle to someone else as I cannot, nor will be responsible if the vehicle stalls and someone gets hurt or worse, killed. So I pray!!!

I took my car to KIA Shop for repairs after an accident in mid Jan 2019. I was promised it would come out as good as new but sadly it came out looking awful. I took it back and they demanded extra money if I want any more work done. I contacted their headquarters and after a series of back and forth, they said they would do the repairs. Initial agreement involved changing of bumper which they refused to do until I pressed. I had to call them up on Facebook before I was told that the repairs will be done. We are now in Mid-March and the car is still with them. The most annoying thing is they dont even call to give status update. I have to be the one to do the calling. I have been using UBER since the car was with them and spending extra-budgetary. I have resolved that whatever happens, I will NEVER use KIA services again and I will go out of my way to ensure that nobody I know uses KIA services for any reason.

My girlfriend has a 2012 KIA Sorento. After 40000 miles the engine seized. We brought it to the dealer and they asked for service records. When we provided them they still would not honor the warranty. They said it could be improper maintenance and said we had to prove it was their fault. (Since we had gone to Firestone and a few other places for oil changes, they can now say it was their fault not KIAs and we would then have to fight a different vendor to replace the engine.)I was initially too shocked to be angry, but when they said we could pay them to take apart the motor to prove fault, I spoke to another mechanic who has dealt with this before. He said they are not likely to find anything that will prove anything either way and we will just be out an additional 500 dollars. I am now taking the only recourse I have without money for a lawyer. I am telling every outlet I can find to go with a different company. This feels like fraud to me. We did what was asked of us in the handbook and they just dont want to honor their warranty. It never says anywhere that if you dont use KIA for everything, you might as well write off your warranty. So now we are stuck without a car and with a probable 5K cost facing us because we did the right thing.It is not honest or fair that a car from 2012 with 40K miles has a dead engine. There are plenty of reviews about this type of thing on the internet. I recommend you look long and hard before falling for the same trick we did. We probably wont have a choice since there are still 3 years on the note so we cant really do anything but let them bully us. Please consider any other car before KIA. #dontbuyKIA #KIA

Theres an oil leakage at the rear of the oil pan, and it started at about 1,800 miles. I had the vehicle back for three times already, and the problem is still not alleviated. The car has just 7,000 miles on it. I havent heard from KIA for about two weeks after an official contacted me via email.

My wife and I always bought Honda or Toyota vehicles but this time we decided to step out and give Kia a try. We spent time reviewing Kia Souls online and with people we knew owned them. And then we took the plunge and bought two. From the very first week we had problems. My wife could not get hers to start. We took it in three times and the manager over Kia side said You have to apply the break in Kias to start the vehicle. But I showed him in mine that it started just fine without applying the brake. Both Souls did not run right. They ran ragged and slow. It seemed to me that the direct fuel injected motor was not sync with the transmission. Our headlights would come on for no reason. My tire light would kick on but no tires were low and it would go off. The dash lights would dim in and out for no reason. The rain would leak in from poor sealant around windows. My brakes would lock with massive pressure for no reason. Each time we would go to dealer that would claim it was normal or could not duplicate the problem. After one month we were done! We traded them both in on two Toyotas. We had to go to 72 months to cover the loss on both Kias. Listen to me please!!! Listen!!! Look!!! Hear me!!! Kias are still junk! Do not buy one! The warranty is a sham to suck you in and make you into a sucker!!! This company should be forced out of business! They spend money on trying to improve their image but not on true research and quality!!! They make the outside and inside of their vehicles very appealing but the engine and components and electronics are still very bad!!! Please listen!!! Dont do it!!! I know you are reading this right now because you are diligent! Listen to me buyer! Dont buy a Kia!!!

In December 2008, I bought a 2009 model of Kia Picanto. I was given the 5-year, 100,000-km warranty book. At present, my car has made 80,000 km thus far. Apart from the 1st 1,000 km free service, no one informed me that I had to maintain my car using only the Kia workshop. Over the years, I had maintained my Kia car and kept the receipts showing that I had serviced my car, but recently, it developed a problem in the engine. I went to the Kia workshop to ask if I could use my 5-year, 100,000-km warranty to fix the problem. But upon arriving there, the person at the reception informed me that it was not possible because there were no previous records in the Kia workshop of my car. I had explained from my own side that I had serviced my car on a regular basis, and changed the necessary parts bought in the Kia store/workshop, but was given the same answer. I feel that my 5-year, 100,000-km warranty rights were denied to me. I am certain that I would not want to deal with Kia Motors any more unless, if somehow, someone from this company tries to convince me otherwise.

Purchased 2008 Kia Sorento brand new. Roof rails have started to leak only 3 months after warranty expiration and apparently I am not the only owner this is happening to. Spoke with Palm Kia (the dealer) in Ocala, FL and they will not help me in any way. I am elderly and disabled and purchased because of extended warranty which doesnt mean a thing to them. Also, ABS light continually stays on. I will NEVER, NEVER BUY ANOTHER KIA PRODUCT AND STRONGLY URGE OTHERS TO FOLLOW SUIT.

I purchased via bank loan a 2008 KIA Sorento SUV Ex AWD in January 2016, sold to me for about $9,995.00 with 60,000 miles. I probably still owe about $7.000.00 to the bank. Initially when I first drove it, my son-in-law noticed it had a loud noise. I accepted the noise coming from the rear considering it was just the design of the car. Not yet one year, I have a continuous unresolved check engine light, that no mechanic shop could resolve, which eventually meant, to take it to the dealer for resolve. The mechanic there could not find its problem, because repairs made previously for the specific code for the unresolved check engine light. So mechanic at Dealership resets the light to off, but mentions, my model year vehicle had a 2010 technical service bulletin (TSB-023) that the rear differentials can be bad in this model year vehicle causing bearings to wear out, and recommending new rear differential replacements. So I find having a bad rear differential is unsafe to drive. That Toyota issues Recalls for bad Rear Differentials. But KIA gets away with not having to issue Recalls, only Technical Service Bulletins for bad Rear Differentials? The Dealership was aware by receipt of Technical Service Bulletin issued in 2010, that this car could have this problem. As consumer, I am not a mechanic, and kept in the dark for a bulletin I would have to buy to learn all the faults about my model year car. How is it one manufacturer (KIA Manufacturing) does not have to issue recalls for Rear Differentials? That is why it became issue for Technical Service Bulletins because so many KIA models have this problem. But is not a recall? And yet, bad rear differentials are recalls with other manufacturers.I researched my car prior to deciding to purchase it. I found no repairs, nothing major performed on the vehicle, leading to me, I had a sound car. But it also answers it wasnt inspected for the Technical Service Bulletin issue. No mention about any inspections for recommended Technical Service Bulletin issues. Advise all consumers purchase a technical service bulletin for your used car you ever decide to buy. Not every issue is decidedly recalled. Although with other car manufacturers, a bad rear differential is recalled because it jeopardizes safety, i.e. Toyota. And how KIA apparently doesnt have to recall their 2008 KIA Sorentos for bad rear differentials, which are proven common issues with this model year car makes me question are they allowed to have numerous KIAs with bad rear differentials in Technical Service bulletins and not have this issue as recalls? One person had their KIA wheels lock up suddenly while going down hill, and the vehicle slid sideways when the wheels locked up. What I am really getting to... it this practice allowed? Make every issue a Technical Service Bulletin, even if it jeopardizes safety? Or, is it up to the manufacturer to determine what issue is safe or unsafe? I just feel like I am being deceived and puts my car at risk to my life and the lives of others on the highway because of possible deception or fraud.

Rattle from under dashboard from new, told at 1500 service plastic settling in. Told at 15000 service not covered by warranty as it was due to plastic dash etc and classed as normal. 27000 rattle driving me mad, again not covered by warranty. Spoke to RACQ, they felt it was definitely a warranty problem. Contacted Kia Sydney, ** promised to ring back. Still waiting, contacted Kia in Korea no response. Service manager from Kia service in Bundamba Ipswich contacted me saying they will have a look at the car, but will take a WEEK to check it out and no promises it will be covered by warranty.

I purchase a 2016 Kia Sorento. Ever since day one I have safety recall issues which none of the Kia dealerships can fix it, GAS PEDAL, AIR CONDITION, BACK DOOR, SEAT BELT, BRAKES etc. I have contact Kia corporation, they are a JOKE. They never return calls so now Im doing everything I can to let all know how this crocks operate. They just sell you the vehicle and just deal with the problems yourself. I have report them to the BBB, Department of Justice and DMV, investigators do all the same together, will make a difference. Lets all report this crooks to all this departments to put them out of business.

My husband and I bought a 2009 Kia Sorento in December 09, three days before he was deployed to Iraq. We were told that we had a bumper to bumper warranty, and that everything would be covered. Within a month, I took the car back to the dealership to be told that nothing was wrong. On 3 other occasions, I was told the same thing. In July 2011, with under 50,000 miles, my car started to sound like an airplane taking off. I took the car back to Kia. And they told me I needed a rear differential. It would cost about 1400.00 to replace. They explained to me that the rear axle and back wheels could lock up. I asked about the warranty. And they said I needed to show them my oil change receipts. What does an oil change have to do with a rear differential? I spoke with the district manager who is very unprofessional and rude! She said that Kia will not honor the warranty and fix my car! Even the service manager was shocked! Kia prides themselves on their warranty, and now I see why. Because they dont honor it! Now we are stuck paying 19,000 for an SUV that is broke.

One of our customers at our shop has a 100k mile warranty on her vehicle and her Valve Body went bad at 94000 miles. It is a part that should be covered under warranty. She has kept up on all of the maintenance on her vehicle per the warranty booklet and has records to prove it. Peak Kia was awful to deal with. They suggested replacing the Transmission and that it wasnt going to be covered under warranty. The grand total was 4000 dollars. The assistant service manager was a complete jerk. He stated that if she didnt have 3 Transmission services at 30k, 60k, and 90k then her warranty was void. I read the warranty book a few times to make sure I wasnt missing anything. She was supposed to at 90k for normal driving conditions.The book stated at 30k and 60k the Transmission should be serviced if the car is driven in severe conditions. Her car is not. We have been trying to get this covered since June. I have spoke to the corporate office in July and still havent received any word from them. Completely unacceptable! She has called multiple dealers as well as corporate and has only heard back today just to tell her they are still working on it. Come on, seven months. Here is what I have gathered from the situation. Kia could care less about their customers. Kia would rather lose a customer than please a customer.

While traveling north on I95 toward Jacksonville, Florida (about 500 miles from home) we noticed an engine noise which became increasingly louder within minutes, followed by a loud noise, and what sounded like metal object flying off the underside of the car then a burst of smoke from the engine which got blacker and bigger. We pulled off the highway as soon as there was a chance and got out of the car. It was smoking and I was afraid it was going to catch fire as we could feel the heat from the engine. We called a tow truck and waited. When it arrived we had it towed to the nearest Kia dealer in Jacksonville. It was early evening and the dealership was closing so we told them the problem and left the car and headed back to Port Saint Lucie, home, to await their findings. This was on Friday 13, 2016. The next week we were told that the engine was not repairable and that it appeared to be an engine internal problem. We were told that because it was still under manufactures warranty it would probably be covered. About another week passed and we called to find out progress on car and was told new engine had to be ordered. So we waited. When we called back the third week were told they did not order an engine because Kia manufacturer denied the claim, stating problem was sludge buildup due to poor maintenance. This was not true. So we gathered our service records and turned them in to be forwarded to Kia manufacturer. The car shop where we have our car service done does not report to Car Fax (something everyone should be aware of - that Car Fax may not have all history of service of car). Today is the 28th day. Yesterday the service dealer in Jacksonville called us to let us know that the warranty may be honored due to our providing good documentation of service/oil changes. We are still waiting for approval. After doing much research found out there has been many problem with Kia engine and powertrains. This is not our fault. Im worried that even with a new engine who is to say it wont happen with the new engine???

Took my 2005 Kia Sorento to the your dealership where it was purchased, for the rear main seal repair. The car has been running rough for the past two years. They did a GDS test, code for throttle position sensor, had spark plus & cables change. Vehicle has 90,000 mile. $800.00 later the Sorento run worst. Was told its a 2005, it will never run smooth. In that case would of kept it like it was. Now have to bring it back for another 2 days.

Dec 2017 after 2 years of owning my car and 69000 miles my engine seized. This is a 2012 Kia Sorento. Ive argued with Kia dealership and Kia itself that I find it ridiculous that a car so new that the engine died all of a sudden. I was driving on a very busy road and it just stopped. No lights came on or anything. I was accused several times that it was my fault that there was sludge in the engine. I have corrected them each time that I have receipts of oil changes and not by their company. They wanted to charge me money for a diagnostic test that they never did until I disputed that and they waived the fee. I was forced to either pay over 5 grand for a new engine or I was almost convinced a few times to voluntarily repo my car and start new again with them by purchasing a new car. I still have 4 years left to pay off my car and in good faith I still going to try my best. I received a loan from my job and paid the rest. I have investigated before the fix and disputed that there is many other Kia engines failing and that Kia placed blame on the owners for not maintaining their cars for sludge being in the engines. I then read that there was an engine recall for the same issues but my VIN is not listed. Ive tried to bring this up to Kia that I find it a coincidence that my car has failed the same exact way as all of these other Kia engines. I believe that Kia is nothing but crooks and I will never deal with them again. They should pay for all of these faulty engines. 3 weeks after I replaced my engine I started leaking antifreeze. My Kia said theyd help me with coupons since I just did a huge service with them... 25$ coupon. Yeah thanks but no thanks for the help. I had to pay another 309$. I dont feel safe in my car. Oh and I forgot to mention that Kia neglected to tell me that the warranty on the used Kia engine is only for 90 days. I am disgusted the way that whole company treats their customers when it is us who gives them their paying jobs. As I said a bunch of crooks. My junker cars have lasted longer than this car. What is sad is I loved my car. At first it was great. Everything was working great. Then the engine went. Kia never told me about their common engine issues. I found this out myself and when I confronted them about it. They were all hush hush about it. After this car dies I will never again give my money to Kia.

Kia finance ruined my credit & on the repo list. I dont owe a payment. 6 months no payment on contract, Kia admits their mistake, but after 5 months and dozens of hrs on phone, they cant fix it.

I bought a 2012 Hyundai Sonota from them. They told me they just got the car in and went through it thoroughly. Two weeks later the motor seized up! Come to find out the motor was a junkyard motor!! Of course they claim to not know this but if they went through it then how did they not know? Lies!! So I went back and they said all they could do is charge me $3000 for a new motor (which they said was a deal but Hyundai only wanted $2500). Lies!! Or give the car back and they keep my down payment and first payment!! WHAT!! Sales manager was a complete jerk!! Told me they keep the down payment to cover their costs because I blew up the motor in his car!! You sell me a junk car for $8000 and I should cover what they lost! Wow!! If I could give less than 1 star I would.

We have been trying to return a leased vehicle since December! We have had the run around for months. And its still not complete. Every time I call I get transferred and left on hold for a minimum of 30 minutes before talking to someone long enough to be transferred again only to be hung up on in the end. They told us that the final bill was in the mail about a month ago. We kept getting calls that we were past due (several a day). When I called the lease end again (after several transfers) I was told to disregard the calls and that our final bill was in the mail and would arrive in 1-2 weeks. We continued to receive phone calls about missing payments. My husband ended up calling and after 2 hours of transfers he finally was told that they wont process it until the vehicle is resold? What? At no point did anyone ever mention this tidbit of info. I am disappointed because I loved my Kia, but now because of this experience I will never deal with Kia anything again!